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Employment TypePart Time (20 to 29 hours with KPERS benefits)
Job Summary Are you passionate about information technology and enjoy helping others? Do you thrive in a fast-paced environment where problem-solving skills are key? If so, the City of Olathe is currently hiring a part-time Service Desk Technician I to join the team who will work primarily on audiovisual support. If you have a strong technical aptitude and excellent communication skills, this is a great opportunity for you to become part of an innovative and collaborative team. This is a part time role (29 hours per week) working onsite Monday - Friday 9am - 2:30 with partial benefits . The expected hourly rate is between $23 to $27 and based on qualifications.
For more details, review the full job details and requirements below.A Service Desk Technician I provides first-line technical support to internal staff. The primary responsibility will be to provide audiovisual, desktop and mobile support, as well as answer inquiries. This position is part of a three-level career progression of Service Desk Technician I, II, and III.
Key Responsibilities- Provides IT Support and assistance to ensure audiovisual (AV) systems function seamlessly during meetings, presentations, and events, as well as conferencing applications such as Zoom, Teams, TeamViewers, etc.; provided IT support related to technical issues involving Microsoft’s Suite of Business Applications.
- Performs hands-on installation at the desktop level, of hardware, software, file backups, and system configurations; p rovides basic technical support at the network level, including LAN connectivity, mobile routers, mobile devices, and security; provides basic remote access solution implementation and support for VPN and Nemotion.
- Monitors the remote monitoring and management system alerts and notifications and responds accordingly through service tickets; provides communication with customers, keeping them informed of incident progress, and notifying them of impending changes or agreed outages.
- Provides support to audiovisual and computer equipment in conference rooms as well as conferencing applications such as Zoom, Teams, TeamViewer, etc.
- Participates in on-call rotation for after-hours emergency support if in a full-time role.
QualificationsExperience: A minimum of one year of relevant experience in desktop support is required. The ideal candidate should possess strong technical acumen, excellent communication skills, and a passion for delivering top-notch customer service. An associate degree or two years of college coursework in information technology, computer science, or a related field may be substituted for experience.
Education: A high school diploma or equivalent is required. Preference is given to candidates with an associate degree in information technology, computer science, or related field.
Licenses & Certifications: A valid driver's license and favorable driving record are required.
Language: Proficiency with verbal and written English language is required. Additional proficiency with Spanish and American Sign Language is preferred.
