Veteran Service Officer Technician* (County Promotional)

The Job

This recruitment is only open to current San Bernardino County, Fire Department, or Special Districts employees who hold a regular, contract, extra-help, recurrent, Public Service Employee, Work Experience Program (WEX) or intern position. Former PSE, WEX, or interns are eligible to apply up to 6 months from the end of their assignment.

Your County employment must be clearly listed in your work experience.

The Office of Veterans Affairs (VA) is recruiting for is recruiting for a Veteran Service Officer Technician who perform administrative clerical support work involving a variety of complex programs and services within the department. Incumbents will provide support with case management and claims processes, interpreting and explaining program regulations, policies and procedures, explaining program benefits and resources, and p repares necessary correspondence and reports; maintains records.

*Official Title: Office Specialist

For more detailed information, view the Office Specialist job description.

CONDITIONS OF EMPLOYMENT


Accreditation: *Incumbents must also obtain California Department of Veterans Affairs ( CALVET ) accreditation within eighteen (18) months of hire.

Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

REQUIRED:

EXPERIENCE

Must possess two (2) years of full-time equivalent work experience performing complex clerical tasks in an office environment. Experience may be comparable to duties performed that is non-routine in nature and requires exercising independent decision making related to duties performed for case management, determining eligibility and/or providing services.

IMPORTANT NOTES:

Qualifying experience is typically equivalent to the San Bernardino County Office Assistant III classification and above. Note: Retail sales and food service experience is not qualifying.

All work experience must be clearly detailed and demonstrated on the application AND supplemental questionnaire to ensure qualifications are properly considered (resumes are not reviewed). All information must be current and up to date.

Desired Qualifications

The ideal candidate will possess excellent interpersonal, customer service, time management and computer skills. VA benefits and case management experience is highly desired.

Candidates who exhibit strong integrity, loyalty and commitment to the job, empathy towards others, and who demonstrate strong active listening and communication skills is highly desired.

Selection Process

Examination Procedure :
There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore, it is to your advantage to provide as much relevant and detailed work experience as possible, as resumes will not be reviewed in lieu of the application materials.

Application Procedure :

Please complete and submit the online employment application and supplemental questionnaire by 5:00 pm, Friday, July 12, 2024 .

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you require technical assistance, please click HERE to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.
Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points.

For important information on employment processes and submitting job applications, see links below:
Guide to Completing a County Job Application

Applicant Information and the County Employment Process

Clerical Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits,* please click here .

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

*Retirement benefits subject to change.

Closing Date/Time: 7/12/2024 5:00 PM Pacific

San Bernardino, California United States View Map