Back

Patient Services Supervisor

Texas Tech University Health Sciences Center
Lubbock, Texas
Jun 29, 2024

Full Time Public Health

Job Description

Patient Services Supervisor
Lubbock
38036BR

Position Description
Champions a values based culture to promote unit effectiveness. Directs and supervises Patient Services staff in the processing of patients. Supervises scheduling of appointments, patient visits, the receiving of patients, and the maintenance of records; supervises processing of charges for clinic services, filing of insurance claims, responses to requests for information from patients and insurance companies and the maintenance of related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor.

Major/Essential Functions

Work with the Program Director to coordinate and oversee day to day operations. Computer scheduling and communication of mental health and Phone service/appointments.
Develops procedures and workflows with administrator for efficient operations.
Works in collaboration with primary care health providers, case management providers, employees, and outside consultants as needed to ensure a high-quality continuum of care that comprehensively meets the needs of the patient.
Develops strategies for improved efficiency and evaluate performance of team operations to pinpoint areas for improvement
Supervises assigned team members for daily operations and leads team for departmental objectives
Trains new staff as appropriate on health systems work flows and PSS workflows.
Conducted follow-up calls with patients post-appointment to ensure satisfaction.
Assisted patients with paperwork and appointment preparation.
Responded promptly and professionally to urgent requests from providers or patients.
Processed specialist visits referrals according to protocols.
Collaborated effectively with healthcare professionals and staff.
Updated patient profiles via computer system data entry.
Maintained cleanliness of waiting area.
Lead the front desk operations including answering phones, scheduling, insurance verification, and payments collection.
Verified insurance eligibility through online systems or phone calls.
Interact with patients and faculty, handling additional tasks as needed.
Handle daily mail, faxes, and emails with high confidentiality.
Ensure all insurance pre-visits, pre-authorizations, and referrals were on file before visits.
Collected co-pays, deductibles, and co-insurance payments from patients.
Provides billing inquires to the coders to help discuss with patients.
Handled medical records, ensuring compliance with legal and HIPAA regulations.
Organized weekly meetings with administrator to discuss relevant information.
Collaborated with Clinic Leadership to improve clinic flow and patient satisfaction.
Promoted teamwork and positive patient perceptions through effective communication.
Complete duties/projects as assigned by department administrator.

Required Qualifications
High school diploma or equivalent. A minimum of five (5) years of customer service experience of which two (2) years are in an of supervisory role. Experience in a clinic or physician's office preferred. OR At least three (3) years of experience at TTUHSC in the Patient Services Program, one (1) year of supervisory experience.

To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=868216

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.

Copyright 2024 Jobelephant.com Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency

jeid-75d0858c1fe0a145a5e81fd165dd14c0

Job Address

Lubbock, Texas 79410 United States View Map

About Texas Tech University Health Sciences Center

About Us

Nationally recognized for innovative programs, academic achievement, cutting-edge research and exceptional patient care, Texas Tech University Health Sciences Center aims to promote a greater health environment for West Texas and beyond. While our flagship campus resides proudly in Lubbock, Texas, TTUHSC operates five schools with campuses in Abilene, Amarillo, Dallas/Fort Worth, Lubbock and the Permian Basin (Midland & Odessa).

Like Texas itself, we are an independent and proud institution that is part of a larger union, the Texas Tech University System. As a university separate from Texas Tech University, we have been entrusted with a singular charge: to teach the next generation of doctors, nurses, pharmacists, researchers and health care professionals while simultaneously providing the people of West Texas with world-class patient care. We are both an institution of higher learning and a place where real people come for life-saving medical care.

Our Mission

As a comprehensive health sciences center, our mission is to enrich the lives of others by educating students to become collaborative health care professionals, providing excellent patient care, and advancing knowledge through innovative research.

Our Values & Culture

Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Our five values guide our actions and principles: Beyond Service, Kindhearted, Integrity, One Team, and Visionary.

Compensation & Benefits

We are proud to offer many exceptional employee benefits, including a generous compensation package with comprehensive benefits, medical and dental insurance, paid time off and substantial automatic retirement contributions. Additionally, we invest in employee success by providing many resources designed to support your personal and professional growth, including:

Comprehensive Health Plans and Other Core Insurance
State Retirement Programs and Pension Options
Retiree Insurance for Lifetime Medical Benefits
Continuing Education & Lifelong Learning Programs
Tuition scholarships for employees and their dependents
Leadership and Professional Development Programs
Mental and Physical Wellness Programs
Employee Recognition Programs and Longevity Pay

We are excited for you to consider joining our team at the Texas Tech University Health Sciences Center. Consistently ranked as a "Great College to Work For" by the Chronicle of Higher Education, TTUHSC provides so much more than just a job!

Employer Profile

Apply Now

Please mention you found this employment opportunity on the CareersInGovernment.com job board.

Other Jobs You May Consider

Patient Services Supervisor

Job Description

Job Address

Other Jobs You May Consider

Environmental Health Specialist I MISSOULA COUNTY, MONTANA

CLINICAL PSYCHOLOGIST I LOS ANGELES COUNTY

Lead Epidemiologist CITY OF EL PASO, TX

Modal Window