Patient Services Specialist - OrthopaedicsLubbock
38029BR
Position DescriptionThis position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.
Major/Essential Functions- Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the call appropriately
- Schedules patient appointments appropriately by following scheduling guidelines
- Handles patient messages delegated from nurse, providers, and supervisor
- Greet all patients as they arrive to the clinic and certifies that all patient information is updated and correct
- Follows appropriate procedures for checking patients in and out of the clinic.
- Handles payment transactions and completes necessary batch closing and deposit documentation every day
- Maintains a tidy waiting room and ensures all patients are informed about clinic delays
- Assists managed care team with referrals, insurance verification and authorization as needed
Required QualificationsEducation: A minimum of a high school diploma or equivalent
Experience: 1 year customer service, office or related experience. Additional education may substitute for the experience requirement
To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=868103All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
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