Position Summary***THIS POSITION IS OPEN TO CURRENT UMC EMPLOYEES ONLY*** EMPLOYER-PAID PENSION PLAN ( NEVADA PERS) COMPETITIVE SALARY & BENEFITS PACKAGE As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients. We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status.Position Summary: R esponsible for creating a safe and welcoming environment for hospital patients, visitors, and family members. Acknowledges, greets and assists visitors, and interacts in a courteous and helpful manner with patients, families, guests and hospital staff to convey a positive first impression. Serves as liaison between patient, family and clinical staff. Seeks a satisfactory and expedited solution to complaints, problems, or special needs.
Job RequirementEducation/Experience: E quivalent to graduation from high school and one (1) year of customer service experience in a hospital or hospitality industry.
Additional and/or Preferred Position Requirements Must be an Internal UMC Employee Knowledge, Skills, Abilities, and Physical RequirementsKnowledge of:Hospital directory; local area; hospital confidentiality policies; telephone and face-to-face communication etiquette; department and hospital safety practices and principles; infection control policies and practices; patient rights; department and hospital emergency response policies and procedures.
Skill in:Applying customer service techniques; greeting and assisting the public; using general office equipment such as phones, copiers and facsimiles; communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction; communicating effectively with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.
Physical Requirements and Working Conditions:Mobility to work throughout the hospital in a variety of environments; stamina to remain standing and/or walk for extended periods of time; vision to read printed materials and computer screens; hearing and speech to communicate effectively in-person, over the telephone. Strength and agility to exert up to 50 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.
The University Medical Center of Southern Nevada offers a comprehensive & competitive benefits package:
- Employer Paid Pension Plan through Nevada Public Employees' Retirement System "PERS"!https://www.nvpers.org/front
- Vestingin the pension plan after 5 years of qualifying employment!
- Health/Dental/Vision Insurance - Less than $20 per paycheck for employee-only coverage
- Consolidated Annual Leave (CAL) - CAL is used for personal leave, holidays (eleven scheduled holidays per year), doctor appointments, vacation, and sick days up to 16 consecutive scheduled work hours (short-term sick leave), etc.
- Extended Illness Bank (a/k/a Sick Bank)
- 457 Deferred Compensation Plan
- Comprehensive Group Health Insurance Plan
- Nevada has no State Income Tax
- No Social Security (FICA) Deduction
As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients.We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status. THE UNIVERSITY MEDICAL CENTER OF SOUTHERN NEVADA IS AN AFFIRMATIVE ACTION/ EQUAL OPPORTUNITY EMPLOYER Closing Date/Time: 7/5/2024 5:00 PM Pacific
