POSITION SUMMARYThe City of Fort Lauderdale has a career opportunity for a Senior Customer Service Representative. A candidate that is motivated to take on today's greatest challenges and rewards in the field of local public service. A candidate who is passionate about making a difference and achieving our mission: We Build Community, in a fast-paced organization that operates by vision, strategy, and action. Would you fit in?
This is responsible lead worker clerical and customer service work of more than average difficulty in the billing, collection and servicing of customer accounts. Employees in this class supervise and participate in complex computerized clerical tasks creating, maintaining, billing, collecting and servicing customer accounts for items, such as water, sewer, parking citations, special assessments, occupational licenses and the posting of daily operations to the City's accounting system. An important aspect of the work in this class is supervising and participating in customer relations activities, resolving unusual questions, problems and complaints in a tactful and courteous manner. The employee must exercise reasonable initiative and independent judgment in opening and closing accounts, making adjustments to accounts and resolving problems.
Work is reviewed by an assigned supervisor in conferences with the employee, through direct observation, review of reports and records and through reports received from customers and others.
NOTE: The duties of this position will include all of those duties set forth in the official job description.
The City offers a wide variety of benefits to employees. In addition to the competitive benefits package and salary, the City participates in the Florida Retirement System (FRS) which offers an investment option and a pension option, and requires a 3% contribution from employees. New hires are automatically enrolled in FRS. Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan! That's right! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale! Please visit StudentAid.gov/publicservice for more information or to see if you qualify. This job classification is included within the bargaining unit represented by Teamsters Local Union 769 and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769.
ESSENTIAL JOB FUNCTIONS- Leads, plans, reviews and participates in the work of employees responsible for providing a wide variety of customer services in support of assigned department
- Performs a variety of general clerical functions, which include maintaining and updating complex filing systems; processing forms, reports and various permits; preparing general correspondence; performing calculations and monetary transactions
- Researches files and records depending on area of assignment
- Responds to customer inquiries and complaints in a timely and efficient manner
- Resolves problems and explains applicable policies and procedures
- Provides support and guidance to supervisors and management staff
- Verifies the work of assigned employees for accuracy, proper work methods, techniques and compliance with applicable standards and specifications
- Performs related work as require
JOB REQUIREMENTS & WORK ENVIRONMENT1. Have successfully graduated from a standard high school, or possess an acceptable G.E.D. certificate, preferably with college-level training in accounting and other business practices.
2. Have at least five (5) years experience in clerical accounting work, maintaining and verifying fiscal records and accounts, which included some supervisory responsibility at the lead worker level.
HOW TO APPLY/ VETERAN INFORMATIONDepending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training and Experience, Oral Interview, Written Examination, or other assessment method. Applicants must attain a minimum score of 70 in each part of the examination in order to qualify. All successful applicants will be required to pass a medical examination, including drug screening, prior to appointment. Open until sufficient applicants have applied.
An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers and the City of Fort Lauderdale's veteran's preference claim form (J204) at time of application.
The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.
Click here for an overview of employment information including our benefits package.
Closing Date/Time: 7/5/2024 11:59 PM Eastern
