Minimum Qualifications
Education and/or Equivalent Experience: - Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience.
- Experience may substitute for education up to four (4) years.
Licenses and Certifications Required: Notes to Applicants
Austin Energy’s Technology & Data department is seeking an IT Manager to:
- Manage and lead IT teams and the lifecycle management of 24×7×365 critical, highly integrated, complex enterprise applications for Austin Energy’s Outage Management Program in support of utility and City strategic initiatives. This includes but is not limited to Austin Energy’s service management, human capital management, identity and access management, and privileged access management technologies.
- Manage 24×7×365 operations, support, and maintenance, as well as major enhancements and upgrades of enterprise applications/interfaces.
- Lead incident response to critical, highly integrated, complex enterprise applications solutions. Solutions are integrated/dependent upon other programs/solutions within utility information technology division, operational technology division, other City departments, and vendor-hosted/SaaS.
- Ensure timely and appropriate communications/alerts to all levels of business and IT stakeholders.
- Partner with business and vendors. Monitor vendor performance, ensure compliance with regulations and Council mandates, participate in root cause analyses and annual audit engagements, and provide timely PIR responses.
IMPORTANT INFORMATION : Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click
HERE for more information.
WHEN COMPLETING THE CITY OF AUSTIN APPLICATION :The City of Austin employment application is an official document; incomplete applications will not be considered.
Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application.
The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information.
We reserve the right to verify high school and college education for top candidate(s).
If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov.
VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference.
CRIMINAL HISTORY BACKGROUND CHECK :This position requires a criminal background investigation.
FAIR LABOR STANDARDS ACT :This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays.
TRAVEL :
If you are selected for this position and meet the
Driver Safety Standards in the City of Austin
Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
CRITICAL : This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.
Pay Range
Commensurate
Hours
Work Schedule Notes: - Monday - Friday.
- 8:00 a.m. to 5:00 p.m. - 40 Hour Work Week.
- Additional work hours may be required to support the 24-hour Utility operations, which may include evenings, weekends, holidays, inclement weather and emergency closures.
Job Close Date 08/12/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 4815 Mueller Blvd, Austin TX 78723 Preferred Qualifications
Preferred Qualifications: - Enterprise applications lifecycle management experience.
- Leading and developing technology teams.
- Manage/support applications and customer-facing solutions.
- Demonstrated track record of partnering with business teams and vendors.
- Major-incident management.
Other:- Ability to travel to more than one work location.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Plans, organizes, schedules, and coordinates the work supporting large-scale corporate and enterprise-level information systems. Provides advanced technical leadership on integrating complex existing or new information system technologies. Monitors and evaluates staff performance to accomplish tasks and established objectives, and ensures compliance with City of Austin personnel, security, and department procedures. Prepares operating budgets, reviews ongoing expenditures to ensure adherence to budgets, and coordinates recurrent program/project budgets and resource forecasts. Manages the coordination of complex projects with other City departments, project teams, and agencies using industry best practices to gain maximum value from combined systems. Researches complex commercial products, technology solutions, and participates in the development of vendor contracts, performs vendor management and contract management duties, and prepares and evaluates Requests for Proposal (RFPs). Prepares, reviews, and approves documentation for procurement of IT systems. May exercise oversight of departmental IT purchases. Develops and prepares management and productivity reports, studies, and analyses. Develops training programs and guides, and trains staff on work procedures and operating instructions. Ensures disaster recovery is in place for critical systems. Improves operations, decreases turnaround times, and streamlines work processes to provide quality customer service.
Responsibilities- Supervision and/or Leadership Exercised:- Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. - Knowledge of management and supervisory principles and practices.
- Knowledge of current IT systems and data systems technology, security, operations, and practices.
- Knowledge of budget processes.
- Knowledge of project and resource management.
- Skill in organizing and assigning work effectively and efficiently.
- Skill in understanding the organization and operation of the City and departments, as necessary.
- Skill in operating computers and related software applications.
- Skill in conducting hardware and software evaluations, performing selection, and acquisition functions.
- Skill in analyzing and solving complex problems for the enterprise department.
- Ability to develop, implement, and administer a budget.
- Ability to prepare budget requests and monitor expenditures for budgetary compliance.
- Ability to read and interpret standard accounting and financial reports.
- Ability to conduct research and analyze and interpret research findings.
- Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations.
- Ability to train, assign, and direct work activities.
- Ability to understand complex program structures and how they impact enterprise departments and the City.
- Ability in handling and resolving conflict and uncertain situations.
- Ability to communicate in a clear and concise manner to effectively convey complex and detailed information, both verbally and in writing.
- Ability to represent management and present program information.
- Ability to maintain effective and professional relationships.
Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Supplemental QuestionsRequired fields are indicated with an asterisk (*).
* The minimum qualifications for this position are graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience. Experience may substitute for education up to four (4) years. Do you meet these minimum qualifications?
* Please describe how your education and experience 1) meet the minimum qualifications and 2) relate to this position.
(Open Ended Question)
* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.
- I acknowledge and understand this position requires a Criminal Background Investigation.
* Describe your experience with enterprise applications lifecycle management. Include your role/s and the organization for each experience listed.
(Open Ended Question)
* Describe your experience with business partnerships, planning and road-mapping, and key successes. Include your role/s and the organization for each experience listed.
(Open Ended Question)
* Describe your experience leading and developing technology teams. Include your role/s and the organization for each experience listed.
(Open Ended Question)
* Describe your experience managing and supporting enterprise applications such as GIS, outage programs, telephony solutions and other customer-facing solutions. Include your role/s and the organization for each experience listed.
(Open Ended Question)
* Describe your experience leading major-incident management. Include your role/s and the organization for each experience listed.
(Open Ended Question)
* Do you have the ability to travel to multiple sites as part of the regular job duties?
Optional & Required DocumentsRequired Documents Optional Documents
