Assistant Director of Safety and Performance Improvement

The Position

The Board of Supervisors have authorized the following future salary increases:

5% on July 1, 2025

Why Join Contra Costa Health?

The Contra Costa Health Services Department currently has a promising career opportunity as an Assistant Director of Safety and Performance Improvement in Contra Costa Public Health. There are currently two (2) vacancies in the Health Services Department.

• One in the Public Health Administration located in Concord, CA.
• One in the Public Health Labs located in Martinez, CA.

The position is ultimately responsible for the design, implementation, and administration of quality management and outcome improvement of their assigned program. The Assistant Director of Safety and Performance Improvement will be supervising subordinate staff, acting as the Director in his/her absence, measuring and improving the quality of care provided to patients and members, developing and maintaining strong collaborative relationships with members of the medical staff to ensure open communication and the sharing of information, and performing other related duties as needed.

The Public Health Administration unit is responsible for evaluating the efficacy of Public Health programs and implements improved workflows across the division. The Quality Improvement and Safety unit, housed within Administration, focuses on quality improvement activities, project implementation and evaluation. The individual selected for this unit will be tasked with creating and implementing new workflows as it relates to quality and safety.

The Contra Costa Public Health Laboratory is a California State and Federally certified facility that provides high complexity testing services in the areas of bacteriology, parasitology, mycobacteriology, mycology, immunology, and virology. Microbiological examinations of food and water are also provided in support of Environmental Health Programs. Reference services are an integral part of the laboratory program.

Contra Costa Public Health promotes and protects the health and well-being of the individual, family and community in Contra Costa County. The division focuses on communities and populations most at risk for poor health outcomes and those most affected by environmental inequities.

We are looking for someone who is:

• A leader. You must organize the work and effectively coach the team.
• Action-oriented and results-focused. You must take initiative and ensure tasks are completed in a timely and efficient manner.
• A strong communicator. You will communicate with others every day, so clear and concise communication is important.
• Able to value diversity. You must see the benefit of having different backgrounds and views in the workplace and leverage those differences in group processes and decision-making.

What you will typically be responsible for:

• Overseeing the Quality Management Program and the National Committee for Quality Assurance (NCQA) accreditation program to meet organizational goals and requirements.
• Providing executive direction and developing quality management department staff and programs including Health Education, Cultural and Linguistic Services, Quality Improvement, Disease Management, Performance Reporting, and Accreditation to ensure compliance in quality matters for Medi-Cal, and commercial product lines.
• Participating as a member, chair, or ad hoc member of committees, including co-chairing the Clinical Leadership Group and Quality Council.
• Providing analysis, education, and technical support in developing, implementing, and maintaining quality improvement activities across the Health Plan and partners.
• Working with Directors to assure that the Quality Improvement Program, in relation to medical and clinical services meets the compliance standards of the Joint Commission, California Coding regulations, Title 22, and other accrediting agencies.
• Validating and monitoring clinical databases which include designing or metric specification checks.
• Developing project-specific data management plans that address areas such as coding, reporting, or transfer of data, database locks, and workflow processes.
• Reporting quality issues and trends to Directors and hospital administration.

A few reasons you might love this job:

• You will have a supportive team with shared goals that are aligned with the organization’s commitment to serving the community.
• You will join a dynamic work environment where you can reach your full potential!
• There is a real commitment to equity and dissolving disparities in the local community.
• You will gain experience in a broad range of health care issues.
• You will be a part of something that has a definite impact on patient care.
• We offer generous benefits and a great retirement package!

A few challenges you might face in this job:

• You will need to maintain compliance with the multitude of regulatory, accreditation, and legal requirements.
• You will need to reprioritize assignments based on the ongoing needs of the organization
• You will need to make the best use of available support resources such as IT and other county services.
• There are competing priorities within the County budget such as trying to balance available funds with the many needs of the community.

Competencies Required:

• Analyzing & Interpreting Data : Drawing meaning and conclusions from quantitative or qualitative data
• Innovative Problem Solving : Identifying and analyzing problems in order to propose new ways to do business
• Legal & Regulatory Navigation : Understanding, interpreting, and ensuring compliance with laws and regulations
• Action & Results Focused (Taking Initiative) : Initiating tasks and focusing on accomplishment
• Professional Integrity & Ethics : Displaying honesty, adherence to principles, and personal accountability
• Leadership : Guiding and encouraging others to accomplish a common goal
• Business Process Analysis : Defining, assessing, and improving operational processes and workflow
• Leveraging Technology : Applying technology for improvements in organizational efficiency and effectiveness

To read the complete job description, please visit the website: https://www.cccounty.us/hr .

The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

Education: Possession of a Bachelor's Degree from an accredited college or university with a major in Nursing, Healthcare Administration, Business Administration, or a closely related field.

Experience: Three (3) years of full-time, or its equivalent, experience in a healthcare setting performing quality measurement or quality improvement activities such as: 1) preparing cost reimbursement reports and analyses for submission to State and/or Federal health care regulatory agencies 2) measuring, monitoring and improving key aspects of care and service, at least one (1) year must have been at a supervisory or management level.

Desirable Qualifications:

• Experience building programs to meet the demands of changing local, state, and federal regulations.

Selection Process

Application Filing and Evaluation: All applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.Oral Interview Assessment: Candidates who possess the minimum qualifications will be invited to participate in an online video assessment. The assessment will measure candidates' competencies as they relate to the job. In the assessment, candidates must achieve an average passing score of 70% or higher on each of the competencies, as well as an overall passing score of 70% or higher. These may include but are not limited to: Analyzing & Interpreting Data, Innovative Problem Solving, Leadership, Legal & Regulatory Navigation, and Professional Integrity & Ethics. (Weighted 100%)
The Oral Interview is tentatively scheduled to take place via computer (remotely) during the week of July 23, 2024.

The Oral Interview will be administered remotely using a computer or mobile device such as a tablet or smartphone. You will need access to a reliable internet connection to take the assessment, as well as a computer or mobile device with a camera.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org . For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1-855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 7/10/2024 11:59 PM Pacific

Concord, California United States View Map