Meter Services Representative

Minimum Qualifications

• Graduation from an accredited high school or equivalent, plus one (1) year experience in a field related to the job.

Licenses or Certifications:

Valid Texas Class C Drivers License.
Notes to Applicants
The purpose of this position is to be responsible for a range of metering activities for utility customers, including but not limited to:

• Disconnecting and/or reconnecting electric and water meters, de-energized and energized electric services below 600 volts.
• Reads electric and water meters (analog and AMR / AMI meters), and uses hand-held meter reading computer.
• Organizes routes using a mobile device (i.e., Toughbook) to document leaks, problems, unsafe meter locations, hazards, and safety issues.

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

Employment Application:

• The City of Austin employment application is an official document; incomplete applications will not be considered.
• Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
• The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.
• Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.
• Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
• If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
• This position requires a criminal background investigation.

Work Schedule:

• Work hours may include after hours, holidays, and weekends.
• Shifts may change according to departmental needs.
• Employee may be required to work additional hours outside of regular work schedule.

Essential:

This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery.
Pay Range
$23.04 - $26.50

Hours
If selected for the position, applicant will start on the Day Shift for training (Monday-Friday 7:00 a.m. - 3:30 p.m.) for approximately 60 days.

Upon successful completion of training, applicant will move to Tuesday - Saturday (7:00 a.m. - 3:30 p.m.).
Job Close Date 07/08/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 1520 Rutherford Lane Preferred Qualifications

• Experience working in an electric utility
• Experience reading electric and water meters
• Experience using laptop computers
• Experience using Mobile Workforce Software
• Experience with residential and commercial electrical installations
• Skill and experience with effective decision making in a high-volume, high-stress environment
• Skill and experience with handling conflict and uncertain situations

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Performs a range of metering activities for utility customers, including disconnecting and reconnecting water meters, and de-energizing and energizing electric meters (below 600 volts). Serves as the face of the City of Austin Utilities for the community. Works to resolve customer account discrepancies at the meter site. Leaves appropriate notices at customer locations as required. Performs timely meter activity within the specified routes for both residential and commercial facilities. Organizes routes using the appropriate technology, to document leaks, problems, unsafe meter locations, hazards, and safety issues. Familiarizes themselves with the community and specified routes for both commercial and residential customers. Captures electric and water meter reads using appropriate technology. Performs visual inspections of meters, assesses the accuracy of meter reads, identifies any potential tampering or problems with the meter, and appropriately documents findings.

Responsibilities- Supervision and/or Leadership Exercised:

None
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of metering requirements and theories.
• Knowledge of applicable processes, techniques, and methods for applicable metering applications.
• Knowledge of city practice, policy, and procedures related to water and electric metering.
• Skill in speaking, writing, listening, mediating, negotiating, and conflict resolution.
• Skill in operating assigned equipment and vehicles.
• Skill in operating laptop computers and related software applications.
• Ability to establish and maintain effective communication and working relationships with city employees and the public.
• Ability to read electric and water meters accurately.
• Ability to recognize hazardous metering conditions in the field and report through appropriate channels.
• Ability to properly lift and carry items weighing up to fifty (50) pounds.
• Ability to carry and grip steel tools, and to grasp, reach, pull, or push meters.
• Ability to perform strenuous work in all types of weather conditions.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for this position require graduation from high school or equivalent plus one (1) year of related work experience. Do you meet the minimum qualifications?

• Yes
• No

* Please describe how you meet the minimum qualifications for this position.
(Open Ended Question)
* This position requires a valid Texas Class C Driver License. Do you have a valid Texas Class C Driver license or, if selected for this position, do you the ability to acquire a valid Texas Class C Driver license by your hire date?

• Yes
• No

* The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?

• Yes
• No

* Describe your experience working in an electric or water utility and your experience reading electric or water meters.
(Open Ended Question)
* Describe your experience with residential and commercial electrical installations including disconnecting and connecting electric services.
(Open Ended Question)
* Describe your experience using mobile devices such as a laptop/Toughbook to complete field work.
(Open Ended Question)
* Describe your experience using Oracle Mobile Workforce Management (MWM) 2.3 or similar.
(Open Ended Question)
* Describe your experience using ladders and power tools to access property locations to complete work order requests.
(Open Ended Question)
* Describe your experience working cross-functionally with multiple departments in an organization to achieve goals. In which position(s) listed on your application did you gain this experience?
(Open Ended Question)
* This position is classified as an “essential” position. The candidate must be able to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Shifts may change according to departmental needs. Are you able to meet these schedule requirements?

• Yes
• No

* This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Check.

Optional & Required Documents

Required Documents Optional Documents

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