Job SummaryMohave County Information Technology Department is currently recruiting for a Security and Infrastructure Administrator in the Kingman, AZ location.Position serves as tier two or second level support for field technicians and has elevated permissions to perform server, network and domain level administration on various technology systems. Position serves as primary support for all county-wide essential technology including but not limited to, server systems, networking, telephony systems, backup systems, infrastructure applications, and all other advanced technology. Must adhere to and participate in established governance parameters such as change management, helpdesk ticket processes, and other various performance measures. Position requires ability to support, implement, document, and manage complete enterprise technical solutions. Position will manage crisis and incidents and provide on call support during business and non-business hours.
REPORTS TO: Work is performed under general supervision of a higher level of authority.
SUPERVISION EXERCISED May exercise technical and/or functional supervision of subordinates as assigned.
Essential Job Functions- Installs, configures, tests, implements and maintains hardware, software network communication devices such as: switches, routers, access devices, and firewalls with a high level of proficiency.
- Adds new employees to the systems, establishes and maintains user access levels and privileges, programs and establishes features and restrictions and updates system to reflect changes.
- Creates and maintains all process and procedural documentation associated with assigned area of responsibility.
- Monitors disk usage to ensure adequate database resources; with guidance, makes changes to data permissions, performs cleanup of obsolete data and supports the backup, migration, and archiving of data.
- Meets with users to discuss needs, responds to questions and requests, researches and resolves complaints from users.
- Proactively perform monitoring and maintenance on the network, providing dependable connectivity between the core network, servers, and edge devices.
- Provide tier-one and tier-two support by analyzing and troubleshooting technical problems involving connectivity from end devices to core.
- Provides support for planned and unplanned outages and incident response as well as on-call support during non-business hours daily and/or as needed.
- Perform analysis on medium to complex network issues.
- Monitor network performance and capacity and publish related reports.
- Assist in designing effective county technology infrastructure and solutions.
- Mentor and provide technical assistance as needed to help less experienced staff within the department and to other department's staff who configure County servers, workstations, and other peripheral devices, on effective utilization of the network and network services.
- Assists in reviewing and writing network documentation at both the logical and physical level.
- Performs general maintenance on network communications devices for hardware and software (upgrades and fixes).
- Perform a variety of tasks related to assisting in the planning, design, security, and support of County-wide computer services
- Research and respond to staff and management's technical inquiries concerning operating systems environment and software, operating systems support software, and staff support software.
- Evaluate support of operating systems software; participate in evaluation of hardware and software; provide input on hardware, software, and training.
- May develop or assist in development and presentation of system procedures for staff.
- Confer and consult with management and other technical staff and vendors as required.
- Responsible for assisting in capacity planning to ensure that the server infrastructure is designed for current needs and future expansion; provide technical training;
- Perform a variety of tasks related to the operations of the Datacenter; install and maintain servers, switches and most all components in the Datacenter; configure backups and troubleshoot any issue; file, catalog, and transport backup tapes.
SECONDARY JOB FUNCTIONS - Performs related work as required.
- Performs special assignments as requested.
- Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures.
Minimum Qualifications- An Associate's Degree in Computer Science, Management Information Systems, or related technical field.
- Three (3) years of computer or network related support
- Or Eighteen (18) months of experience performing duties comparable to an IT Infrastructure Support Engineer.
- Any combination of relevant education, certifications, and work experience may be substituted for the required education on a year for year basis.
SPECIAL JOB REQUIREMENT Must possess a valid driver's license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position.
Preferred Education, Experience and Training: A Bachelor's Degree in Computer Science, Management Information Systems, or related technical field preferred.
Knowledge, Skills & AbilitiesKnowledge of:- Network practices, terminology and trends, and proper utilization for large complex organizations.
- WAN, and LAN switches, network servers, protocols, such as TCP/IP; Network service protocols such as DNS, DHCP, SSH, SMTP, LDAP directory services and client/server communication; routing and control protocols, e.g., OSPF, Operating Systems, e.g., Windows, Linux, network management protocols, SNMP, Packet switching Fast Ethernet; VPN Access and Control Systems (IPSEC, IKE, SSL); network security monitoring ACLs, Cisco firewalls, IDS/IDP systems; network protocol analysis tools; Virtual Local Area Network (VLAN) technology; wireless communications technologies;transmission mediums such as twisted pair wiring and fiber optics; effective techniques for writing technical documentation and reports.
- Systems Administration methods and techniques, including analysis, interpretation, modification, and design; data communications standards as related to computer techniques; capacity planning; SAN Data storage configuration and management; server configuration and administration; current client/server systems hardware and software; backup software; TCP/IP; in-depth network connectivity through NICs, routers, firewalls, and Ethernet switches; network service protocols such as DNS, DHCP, SSH, SMTP, LDAP directory services, and client/server communication; fiber channel connectivity; server operating system security design practices following industry standards; VMware and virtual environment concepts; Windows, Linux,operating systems; Windows active directory domain setup and support; Microsoft Exchange setup and support; techniques for effective technical documentation and report writing.
- Data communications standards as related to computer techniques; computer architecture and hardware characteristics; capacity planning; Active Directory; SAN Data storage configuration and management; capabilities and limitations of common software packages; current client/server systems hardware and software; backup software; VMware; TCP/IP; basic network connectivity through NICs and Ethernet switches; print large volumes of documents when requested by other departments.
- Department policies, rules and procedures.
- Mohave County Personnel Policies and Procedures, and Department Regulation.
Skill in:- Working with people from many different disciplines with varying degrees of technical experience.
- Leading and managing technical teams in the delivery of projects and services toward a common vision.
- Working within governmental programs and the associated data and business functions and an understanding of the County's budgeting and fiscal control procedures.
- Communicating and maintaining professionalism with the public, co-workers, and work contacts.
Ability to:- Troubleshoot network communication problems as tier-two and tier-three support; apply software upgrades and fixes to network communication devices.
- Upgrade or replace interface cards and modules in network communication devices.
- Perform traces on network segments to collect data on utilization and performance and to troubleshoot complex issues; adhere to standards in place for network communications; monitor network performance and capacity; gather information for capacity planning for current and future usage; assist in the design of the County-wide network.
- Understand, translate, and coordinate requirements into effective and efficient usage of software and hardware products.
- Demonstrate good time management skills by managing priorities, meeting critical deadlines, and follow-up on assignments with minimal of direction.
- Adhere to standards in place for network communications.
- Plan and implement changes on data storage system such as SAN; solve problems independently; assess causes of systems failures and initiate corrective action.
- Design secure server systems following industry standards; monitor system performance and perform capacity planning for current and future usage; perform system maintenance activities of standard supplied software and hardware.
- Assess causes of systems failures and initiate corrective action; perform required steps to backup and restore data from tape library systems.
- Perform the essential functions of the job specifications with or without a reasonable accommodation.
- Comply with Mohave County Personnel Policies and Procedures, and Department Regulations.
Closing Date/Time: 7/9/2024 5:00 PM Arizona
