Business Process Consultant (DSD ONLY)

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.

Licenses or Certifications:
None
Notes to Applicants

The Development Services Department ( DSD ) assists homeowners, business owners, and contractors when they build, demolish, remodel or perform any type of construction to ensure compliance with applicable city and building codes.

This position will report directly to the DSD Assistant Director over Support Services and will be responsible for the Assistant Director’s technical and/or high-profile specialized cases and projects.

This position will also include partnering with the Senior Leadership of each division to act as a resource to facilitate, coordinate and lead/co-lead various projects, such as, planning, drafting reports and communications, conducting research, and creating templates and revising policy procedures, performance measurement, change management and periodic assessment reviews for each division under the Support Services divisions.

This position will be responsible for attending meetings on behalf of the Assistant Director over Support Services and facilitating and handling time-sensitive requests, that may include confidential documents.

The position will act as an extension of the Support Services leadership team supporting the Department Director on initiatives and special projects.

This position will be the backup staff and responsible for DSD’s organizational chart.

The position will also be responsible for handling Community Assistance Forms (CAFs) as assigned by the City Manager’s Office ( CMO ) and Council and respond on behalf of the Director, and to work closely with CMO and other stakeholders to conduct research and resolve issues, and other assignments as deemed necessary by the Director and the Assistant Director over Support Services. Setting and assisting executive team member task. Preparing memos, letters and other correspondence using computer, spreadsheets, database, or presentation software.

This position will also include maintaining the Department Assistant Director’s calendar, scheduling meetings, conferences, and events, plans travel.

Employment Application:
The City of Austin Employment Application is an official document; incomplete applications will not be considered. A detailed, complete employment application is required.

• Please be sure to detail on the application all relevant employment to be considered as part of your qualifications.
• This detailed application will be evaluated for the qualifications and will be used to establish base pay if you are selected for this position. Be sure to provide job titles, number of employees supervised and employment dates for all jobs you wish to be considered. Describe your specific experience for each position including all job duties and responsibilities.

Post Interview Verification:
If you are selected as the top candidate for a position, DSD -HR will contact the current and former employer, as well as the professional references listed in the application. Please ensure the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the application and a copy of your DD-214 if claiming veteran’s preference.

Travel:
If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Critical Employee: Critical employees are considered necessary and vital and support activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.
Pay Range
Commensurate
Hours
Monday through Friday.
8:00 a.m. - 5:00 p.m.
Flexible Work Arrangements
Job Close Date 06/28/2024 Type of Posting Departmental Only Department Development Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 6310 Wilhelmina Delco Drive, Austin, TX 78752 - PDC Preferred Qualifications

• Experience providing support to executive management to include drafting written communications on behalf of the executive, calendar and email management, scheduling and coordination of meetings.
• Experience providing high-level customer service to city officials, department stakeholders & vendors, and staff reporting to executives.
• Experience in project management, coordinating, facilitating, and managing complex & cross-functional project initiatives serving as a lead for department initiatives and special projects.
• Proficient skills in Microsoft Word, Outlook, Excel, PowerPoint, and Visio.
• Experience using AMANDA , Citizen Assistance Program ( ACAP ), and Legistar systems.
• Experience writing reports and revising policy procedures; including advanced technical writing skills in proofreading for clarity and grammatical errors.
• Ability to prioritize and manage competing demands in a fast-paced environment.
• Strong skills in analysis research.
• Ability to travel to more than one work location.
  
  

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


Leads multiple process improvement teams Develops project work plans, project management and periodic assessment Facilitates the development of stakeholder analysis and communication plans for process improvement teams Identifies, collects, and researches to complete data analysis Makes recommendations to project teams and recommends organizational change utilizing appropriate talent Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets Develops and improves models and methodologies for the department Reviews and critiques the work of functional team staff Communicates project and program information to all levels of the organization

Responsibilities- Supervision and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement
• Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic
• Skill in providing internal consulting services
• Skill in project management methods
• Skill in negotiation of projects and program initiatives
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders’ expectations
• Ability to look at situations systematically
• Ability to work independently and with teams
• Ability to understand, interpret and apply detailed and complex information
• Ability to manage implementation of recommendations

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for a Business Process Consultant are Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job. Do you meet these qualifications?

• Yes
• No

* Are you a current Development Services Department employee?

• Yes
• No

* This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation (CBI).

* Please tell us about your experience leading/co-leading projects, coordinating, facilitating, and training cross functional projects for division and/or department-wide groups for various business initiatives.
(Open Ended Question)
* Which of the following best describes your proficiency with Microsoft Word, Outlook, Excel, PowerPoint, Visio?

• None
• Basic
• Intermediate
• Advanced
• Expert

* Which of the following best describes your experience with AMANDA?

• None
• Basic
• Intermediate
• Advanced
• Expert

* How many years of experience do you have using ACAP system?

• Less than 3 years
• 3-7 years
• More than 7 years

* How many years of experience do you have using Legistar system?

• Less than 3 years
• 3 to 7 years
• More than 7 years

* How many years of experience do you have providing support to executive level management?

• Less than 3 years
• 3 to 7 years
• More than 7 years

* This position requires research and follow-up in preparing status reports and other project management reports and supporting documentation for senior management. Please describe the types of reports you have prepared for senior and executive management that are related to this position.
(Open Ended Question)
* Do you have the ability to travel to multiple sites as part of the regular job duties?

• Yes
• No

Optional & Required Documents

Required Documents Optional Documents

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