Position ScopeUnder general supervision, the Business Analyst will conduct system needs analysis, develop training and documentation, and be the primary point of contact for high-level hardware, software, and enterprise application support to all City Departments. This includes testing and implementing proposed system changes, identifying process changes which increase efficiency, and coordinating communication between City staff and the software providers.
Embrace the New - Do Right - Lend a Hand - Find a Way - Enjoy our Work - Celebrate UniquenessPrimary Duties and ResponsibilitiesThe following duties
ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
- Builds and maintains positive relationships with IT and other city staff in support of department and city goals.
- Serves as a liaison to City departments and the Information Technology Department in support of the Tyler Enterprise Resource Planning suite and associated third party systems.
- Analyzes and designs solutions to business problems which achieve cost-effective results leveraging Tyler Technologies and or Microsoft software suites delivered functionality.
- Works with staff and stakeholders to develop technology driven strategies that address current and future needs. Keeps current on new technology and exposes customers to new tools.
- Maintains records of repairs, resolutions, and changes in a work order system.
- Creates and maintains documentation related to system operations.
- Develops, tests, and implements specifications and requirements for system enhancements.
- Manages issues with the product vendor to address problems with delivered functionality. This may include providing documentation, conducting testing or other similar types of activities.
- Helps develop project schedules, prioritizes tasks, and meets project schedule requirements.
- Assists in providing technical direction and support, including budget projections for current and future software and hardware needs. May prepare and monitor a program budget or price recommendations for the budget regarding computer equipment and systems for a department.
- Coordinates, schedules, and performs end-user training of business systems and technologies as necessary to support specific applications including technical procedures and user guides. May conduct presentations, classroom, or individualized training for department users on application functionality.
- May assist with grant applications related to information and/or business system technology.
- Performs other duties as assigned or required.
Minimum Qualifications & Position RequirementsEducation and Experience:Bachelor’s degree in computer science or a related field and three (3) years' experience with automated financial systems.; OR an equivalent combination of education and experience. Candidates with experience and/or knowledge in Tyler EERP, Tyler EPL and/or document management systems will be given preference in the evaluation process.
Knowledge, Skills and Abilities:Knowledge of: - Business practices within a public sector environment.
- Computer networks and network safeguards, as well as proper IT security procedures.
- Project management principles and practices.
Skill in:- Supporting large Enterprise Resource Planning Systems.
- Working in a functional/business analyst role supporting a large Enterprise Resource Planning System.
- Establishing and maintaining effective working relationships with employees, municipal officials, service contractors, and the public.
Ability to: - Work collaboratively in a team environment.
- Assess and prioritize multiple tasks, projects and demands.
- Communicate effectively complex technical instructions in easily understandable terms.
- Analyze and understand business workflow and computing needs.
- Troubleshoot and revise the software application to meet the specific business needs of the assigned functional area.
- Create, compose, and edit written materials and develop and deliver presentations.
- Process computer data and format and generate reports.
- Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Analyze problems and make recommendations for improvements.
- Listen and communicate effectively with a diverse group of people including users, managers, and vendors to address concerns and recommend alternatives.
- Make oral and written presentations of system analysis and design considerations in a clear, concise, and non-technical manner using proper sentence construction and grammar.
- Work after hours, including evenings, weekends, and holidays as required.
Additional InformationSpecial Requirements: Must possess and maintain a valid Arizona Driver’s License.
Physical Demands/Work Environment: Standard office environment. Occasional climbing, stooping, kneeling may be required.
Reports To: IT Applications Manager
Work Schedule: Monday - Thursday, 7:00am - 6:00pm
12-Month Goals:- Meet with stakeholders and IT staff to establish strong working relationships.
- Complete training on Tyler EERP and Tyler EPL.
- Analyze department needs and document system requirements.
- Prioritize and plan system enhancements with stakeholders.
- Test and implement prioritized system enhancements.
- Monitor changes and gather user feedback for improvements.
- Offer high-level support for hardware, software, and applications and keep detailed records of repairs and resolutions.
- Identify process improvements and develop strategies to increase efficiency.
EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.
Employee Benefits & Wellness The City offers a comprehensive benefits package to full-time classified and management employees. Part-time classified employees may be eligible for select benefits where defined.
For complete Benefit Plan & Wellness Information, please visit the City website at:
Benefits & Wellness
City benefit plans are subject to change at any time.
Closing Date/Time: 8/1/2024 6:00 PM Mountain
