Position Description

Emergency Communications Shift Supervisor
$6,553 - $8,949 Monthly

Final Filing Deadline: Friday, July 19, 2024

Exam #24/80S22/06LA

The Emergency Communications Department, also referred to as “9-1-1” operates the Countywide consolidated emergency communications system. The Department is the primary Public Safety Answering Point for the county of Monterey and provides emergency and non-emergency call answering and dispatch services, including status reporting and coordination to the County Sheriff, Probation Department, 11 of the 12 incorporated city police departments, fire agencies for all 12 cities, three County fire districts, the Monterey Regional Airport District, Salinas Valley State Prison, California State University Monterey Bay Police Department, and associated activity for after-hours dispatch of other non-public safety responders.

The Department is currently authorized 75 full-time positions which includes 56 dispatcher positions. The organizational structure of the Department includes a Director, Assistant Director, 3 Emergency Communications Managers, and 9 shift supervisors. Other key logistical positions include a Finance Manager, 2 Departmental Information Coordinators, Administrative Services Assistant, and a Secretary.

The Department has 24 workstations at the primary center and coordinates several workstations at an alternate location utilizing Central Square Enterprise CAD, VIPER phone system and a Harris Radio System.

This position supervises the activities of a team on a particular shift while working a radio and/or call-taking position on the dispatch operations floor and/or an administrative assignment; and performs other duties as assigned.

The Eligible List established by this recruitment process may be used to fill current and future vacancies on a regular full-time, part-time, or temporary basis.

Examples of Duties

• Supervises, directs, evaluates, plans, organizes, assigns, and reviews the work of assigned personnel; prepares and delivers performance evaluations and improvement plans; recommends or initiates disciplinary action as needed; evaluates training and development needs of staff and arranges for and conducts staff training.
• Receives emergency telephone calls from citizens and public agencies.
• Receives and dispatches routine and emergency radio communications of police, fire, and other public safety agencies.
• Monitors police, fire, and other public safety talk groups for emergencies and coordinates with units in the field at the supervisory level.
• Establishes work priorities in accordance with operational guidelines and ensures staffing requirements throughout assigned area are met on a daily and continuous basis.
• Approves visitors into the building after hours and is the after-hours onsite decision maker for law and fire response to building.
• Prepares and sends alert and warning notifications (reverse 911) as requested.
• Reports the need for repair of radio and other communications equipment.
• Evaluates training and development needs of assigned staff including one-on-one training.
• Provides notifications to watch commanders.

THE SUCCESSFUL CANDIDATE
Will have a proven track record demonstrating the following knowledge, skills and abilities:

Working Knowledge of:

• Methods, policies, procedures, and operations of public safety communications center.
• Functions of law, fire, and other public safety agencies.
• Proper care and use of radio-telephone equipment.
• The principles and practices of supervision and training including progressive discipline processes.

Skill and Ability to:

• Supervise, evaluate, plan, organize, direct, and review the work of assigned personnel.
• Train assigned personnel in all functional dispatching areas including answering non-emergency calls and 911 emergency calls.
• Work all law and fire channels and dispatch operations.
• Interpret, explain, and implement rules, regulations, policies and procedures.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Communicate clearly and effectively with the general public, law, fire, and other agencies.
• Operate a variety of communications equipment including radio transmitters, receivers and related communications equipment.
• Utilize several computer keyboard terminals with a high level of accuracy.
• Take and transmit clear and complete directions.
• Keep accurate records of messages received.
• Remain calm and think clearly in emergency and stressful situations.
• Evaluate situations, organize thoughts, and respond quickly in emergency situations.
• Perform multiple complex tasks simultaneously and work under stressful conditions with periods of inactivity interspersed with periods of intense, time-critical activity.
• Communicate effectively, both orally and in writing

Examples of Experience/Education/Training

Any combination of training, education and/or experience which provides the knowledge, skills and abilities and required conditions of employment is qualifying. An example of a way these requirements might be acquired is:

Two (2) years of experience performing duties comparable to the position of Emergency Communications Dispatcher II in the County of Monterey and one (1) year of experience training entry-level employees.

Additional Information

CONDITIONS OF EMPLOYMENT
The required conditions of employment include, but are not limited to the following:

• Be available to work a flexible schedule, including evenings, weekends, holidays, and during times of disaster and/or emergency; travel out of County to attend meetings.
• Work mandatory overtime as assigned.
• Possess and maintain a valid California Class C driver’s license or the ability to provide suitable transportation that is approved by the appointing authority.
• Successfully pass a background investigation.
• Pursuant to the Commission on Peace Officer Standards and Training (POST) regulation 1018, every Public Safety Dispatcher/Supervisor shall satisfactorily complete the Continuing Professional Training (CPT) requirement of twenty-four (24) or more hours of POST qualifying training during every two-year CPT cycle, based on the statewide CPT Anniversary Date as specified in subsection 1018(d)(2).
• Pursuant to Commission on Peace Officer Standards and Training (POST) Program Regulations Section 1018, possession of a California POST Public Safety Dispatcher Basic Certificate.

BENEFITS:
The County of Monterey offers an excellent benefits package. Please visit our website to view the F Unit Summary Sheet . This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing.

NOTES:

• As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of any criminal convictions.
• Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9.
• If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary.

Application and Selection Procedures

Apply On-Line at https://www.governmentjobs.com/careers/montereycounty

by Friday, July 19, 2024 , 11:59 PM(PST)

or

Hard copy applications may be obtained from and submitted during normal business hours

Monday - Friday, 8:00 AM - 5:00 PM by contacting:

Emergency Communications Department

Attn: Human Resources

1322 Natividad Road,

Salinas CA 93906

Phone: (831) 755-3744 or (831) 755-3702 RightFax: (831) 775-8033

The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include:

• A completed County of Monterey Employment Application

• Responses to the Supplemental Questions

Applicants who fail to provide all required materials by the final filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process.

EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATION
Monterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact LynnRose Alig Senior Human Resources Analyst, at (831) 755-3744.

http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/benefits/benefit-summary-sheet

Closing Date/Time: 7/19/2024 11:59 PM Pacific

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