Come join our team! The City of Sedona is seeking applicants for the position of Police Communications Supervisor .
WHY JOIN THE CITY OF SEDONA? The City of Sedona is a great place to work!
As evidenced by our 2023 Employee Satisfaction Survey:
- Employees have good working relationships with coworkers - 97% agree
- Employees feel the City is a good place to work - 92% agree
Under general direction of the Police Lieutenant/Manager, this position manages and supervises the public safety communications center operations; plans, assigns and manages the work of members in the communications center; provides complex and diversified administrative assistance for the Police Lieutenant/Manager; ensures compliance with rules, regulations, laws and policies; ensures 24-hour uninterrupted communication service; and serves as a liaison to department.
Essential Functions:
1. Manages and supervises communications center; makes hiring, disciplinary and termination recommendations; completes employee performance evaluations and trainees’ daily observation reports; determines training needs; provides counseling, coaching, remedial training, and discipline.
2. Assists in developing and administering the communication center and records budget; manages equipment/technology issues; maintains uninterrupted service of 9-1-1 phone equipment, radio equipment, computer-based systems and recording equipment; evaluates and manages requests for records and audio recordings; manages and coordinates with vendors for related equipment repairs or orders.
3. Develops staffing recommendations; assists in developing and maintaining short- and long-term strategic staff planning; and complements staffing in the event of staffing shortage.
4. Assigned as the ACJIS/NCIC System Security Officer (SSO); responsible for ensuring compliance with all applicable laws, rules, regulations; responsible for personnel training, terminal operator certification (TOC) compliance, records validations, hit confirmations, operation audits, problems concerning ACJIS network usage, updating/dissemination and security of manuals and other ACJIS/NCIC publications and site security; and acts as the liaison between this agency and DPS.
5. Investigates incidents of misuse; assures compliance from all employees; maintains security of user contacts and data; prepares for and attends ACJIS audits; acts as liaison between agency, state, and federal governing entities; maintains information resources; and develops and maintains departmental policies and procedures.
6. Ensures efficient and productive operations of the communication center and police records function; implements and manages customer service improvement plans; and develops and implements clear goals and objectives.
7. Provides excellent customer service to all community members, coworkers, and other public safety organizations.
8. Meets regularly with subordinates to identify strengths and weaknesses in performance and provides counseling toward career goals.
9. Investigates acts of employee misconduct or poor performance. Prepares documentation and recommendations for informal and formal discipline when warranted.
10. Prepares shift schedules, approves overtime, and coordinates shift assignments/attendance to meet staffing needs.
11. Reviews shift activities with the Police Lieutenant/Manager and/or Communications Specialists to ensure accurate exchange of information and consistency in responses.
12. Maintains Communications Specialist Training Program, including phase information, training modules, checklists, daily observation reports, trainer guidelines, classroom curriculum, and all associated training material for communications specialists.
13. Understands, utilizes, and directs the operation of sophisticated interactive technical communications technology, software and equipment that support a 24/7 communications operation including law enforcement radios, 9-1-1 telephone system, Computer Assisted Dispatching/Records Management System (CAD/RMS) and other software applications, ACIC/ NCIC file functions, printers and voice data recording devices.
14. Investigates complaints from citizens, partnering agencies, users and/or internal employees.
15. Prepares professional written report of findings and recommendations in a timely manner.
16. Identifies and works in conjunction with supervisor when ordering materials and supplies.
17. Represents the division and department to outside agencies and organizations; participates in outside community and professional groups and committees; provides technical assistance as necessary.
18. Encourages and facilitates a positive environment for building team efforts and problem-solving work-related issues.
19. Maintains or performs website content function within assigned role.
20. Performs other duties and responsibilities as required.
QUALIFICATIONS
Knowledge of:
• Clear understanding of the department’s mission and values as they relate to customer service and professional communication.
• Principles and practices of emergency communication management.
• Mechanics of radio communications, terminology, and codes.
• Standard operating procedures, equipment, and related CAD/RMS software.
• Policy and procedure development and practices.• Federal, state, and local laws, rules, regulations, codes, and/or statutes.
• Principles of management, budget, and public relations.
• Mapping and street names throughout the Sedona area.
• Operation of radio communications equipment, computers, and related software applications.
• Advanced operational knowledge of the 9-1-1 telephone system, law enforcement two-way radio channels, CAD/RMS and related software systems, ACIC/NCIC file functions, and other communications equipment utilized in the communications center.
• Troubleshooting techniques used in resolving operations problems with operation system, computer software and related systems and equipment.
• Principles of supervision, leadership, motivation, teambuilding, training, and personnel management.
• Modern office procedures, methods, and computer equipment.
Ability to:
• Establish and maintain successful working relationships with internal employees, other public safety personnel, and other agencies.
• Plan, organize, and coordinate the delivery of training programs.
• Analyze data and draw valid conclusions.
• Work independently on multiple projects, exercise discretion, and utilize good judgment.
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and recommend solutions in support of established goals and objectives.
• Prepare and present oral and written presentations/training.
• Demonstrate effective management and crisis management techniques while providing clear direction to staff during high stress emergency requests.
• Interpret and apply federal, state, and local policies, procedures, laws, codes and regulations.
• Organize and direct emergency communications center, records section, and related programs.
• Professionally and responsibly handle confidential and sensitive material.
• Train, supervise, and evaluate the work of assigned employees.
• Communicate clearly and concisely, both orally and in writing.
• Prepare clear and concise analytical and statistical reports.
• Research, analyze, and evaluate new service delivery methods and techniques.
• Keep current on new regulations affecting police radio operations, police record keeping activities, and the handling of property/evidence.
• Develop, implement, and administer goals, objectives, and procedures.
• Maintain physical and mental condition appropriate to the performance of assigned duties and responsibilities.
• Maintain regular attendance and punctuality.
EXPERIENCE AND TRAINING GUIDELINES
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. Typical ways to obtain the knowledge and abilities would be:
Experience:
Four years of increasingly responsible experience involving police dispatch, records management, and related services including two years of supervisory responsibility.
Training:
High school diploma/GED or equivalent with two years of course work or vocational training in criminal justice, office management, communications, records management, computer science, public administration, or a related field.
Background:
Ability to pass an extensive background check, including a polygraph examination and drug screen.
License or Certificate
• Possession of, or ability to obtain, a valid Arizona driver's license within two months of hire.
• Possession of, or ability to obtain, an Arizona Criminal Justice Information System TOC certification within six months of hire.
WORKING CONDITIONS
Environmental Conditions:
Office environment; working closely with others, exposure to irregular work hours, unusual fatigue factors, emergency situations, noise, dust, radiant and electrical energy.
Physical Conditions:
Maintaining physical condition necessary for sitting, standing, or walking for prolonged periods of time; working closely with others; multi-tasking such as typing while answering phones; visually observe and interpret data displayed on multiple dispatch computer monitors; ability to lift up to ten pounds; ability to hear and understand radio and telephone conversations at an appropriate level; ability to work varying shifts and holidays.
BENEFIT INFORMATION
The City of Sedona offers a competitive benefit package that includes:
• Arizona State Retirement System
• 100% City-paid health, dental and vision coverage for employee
• Substantial contributions to health, dental and vision coverage for dependents
• City provided $50,000 group term life insurance
• Short-term disability
• PTO time upfronted July and January (96 hours per year)
• Generous vacation accrual rates (72 hours per year)
• Eleven paid holidays
• Free Verde Shuttle bus passes ($80/month value)
• $1,000 Employee Referral Award Program
• Red Rock hiking passes
• Deferred compensation - Optional IRS 457 plans
• Wellness program
• Tuition reimbursement - $2,500/year
• Pet insurance
...and so much more!
HOW TO APPLY
To apply for this excellent career opportunity, please click here .
TESTING DATES
Testing for qualified applicants will take place on Friday, January 5, 2024.
CONTACT INFORMATION City of Sedona Human Resources
102 Roadrunner Drive
Sedona, AZ 86336
928-203-5038 or 203-5189
HumanResources@SedonaAZ.gov
The City of Sedona is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at the City are based on business needs; job requirements; individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status; past or present military service; or any other status protected by law or regulation.
Closing Date/Time: Open Until Filled
