Telecommunications Analyst (Inf Syst Tech Analyst IV-Telecomm)

The Position

Job Appointment: Regular, Full time

Work Schedule: Monday - Friday, 8am-5pm. Alternate schedule may be available.

Work Location: This position has an exception to work primarily remote. However, there will be instances when it is necessary to come onsite for work. Advance notice will be provided, when at all possible. Remote work must be performed within Oregon or Washington. For more information, click here .

Benefits: Please check our benefit tab for an overview of benefit for this position

Union Representation: This position is represented by Professional Technical Employees, Local 17 (PROTEC17). To view this labor agreement, please click here .

Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a cover letter and resume.

The City Council has approved a 3.3% cost of living adjustment (COLA) for all eligible employees of the City of Portland for the fiscal year, effective from July 1, 2024. As a result, the salary for this position may increase due to the approved COLA.


Position Summary

Under the direction of the Telecommunications Supervisor or Lead Telecom Engineer, the Information Systems Technical Analyst IV - Telecommunications Specialty will provide operational support for the City’s telecommunications systems and will provide technical assistance to the Telecom Support team.

Primary responsibilities include provisioning telecom services, executing programming changes in Avaya Call Manager, managing reporting from the Avaya systems, installation of client software, assisting in troubleshooting complex telephony issues, advising on solution alternatives, supporting, and programming voicemail, and other duties as assigned.

Secondary responsibilities include providing technical assistance and support to the Telecom Support team, providing Telecom Helpdesk services, managing telephony moves and changes for end users, managing customer billing, development of user training documentation, process documentation and managing customer relations.

The successful candidate will have; experience in providing direct technical support for Avaya core telephony systems, a proven track record of providing Telecom Helpdesk support, demonstrated ability to work within and foster team environments, experience working with teams under pressure, demonstrated ability to create effective working relationships with customers.

The successful candidate must be able to pass a comprehensive police background investigation and be able to work in a culturally and gender diverse workplace.

Questions?

Jaclyn Snyder, Senior Recruiter

Bureau of Human Resources

Jaclyn.Snyder@portlandoregon.gov

To Qualify

The following minimum qualifications are required for this position:
Advanced knowledge and experience providing Telecom helpdesk assistance. Experience administering technical support of Avaya core telecommunication systems. Knowledge and experience managing external vendors. Knowledge and experience configuring Avaya vectors. Knowledge of Avaya call center provisioning and implementation. Ability to communicate complex concepts in a non-technical, understandable, and transparent way that is appropriate to diverse audiences.

Applicants must also possess:

• Ability to successfully pass an in-depth background investigation.

Although not required, you may have the following:

• Avaya Aura® Communication Manager Administrator Certification (ASAC - 0038) , or demonstrable progress towards certification

The Recruitment Process

STEP 1: Apply online between June 17 , 2024 - July 1, 2024

Required Application Materials:

• Resume
• Cover Letter
• Answer to three (3) Supplemental Questions (click on the Questions tab to preview the questions)
  

Optional Application Materials:

• Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.)

Application Tips:

• Your cover letter should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
• Your resume should support the details described in your cover letter.
• Salary Range/Equity Pay Analysis : Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
  
• Do not attach materials not requested.
  
• All completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
  
• All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted.
  

Step 2: Minimum Qualification Evaluation: Week of July 1, 2024

• An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%.
• Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.
• Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

Step 3: Establishment of Eligible List: Week of July 8, 2024

• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

Step 4: Selection (Interview): July

• Hiring bureau will review and select candidates to interview.
• Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list.

Step 5: Offer of Employment: August

Step 6: Start Date: September

• A start date will be determined after all conditions of employment have been met.

*Timeline is approximate and subject to change*

Additional Information

Click here for additional information regarding the following:

• Veteran Preference
• ADA, Pregnancy, and Religious Accommodations
• Work Status
• Equal Employment Opportunity
  
  

A Career with the City of Portland offers many Employee Benefits

We offer a comprehensive benefits package, including but not limited to

• Health Care (Medical, Vision and Dental)
• Carrot Fertility
• Wellness Benefits
• Life Insurance
• Short- and Long-term disability coverage to eligible employees and their families.
• Employee Assistance Plan
• Flexible Spending Accounts
• Retirement
• Oregon Public Employees Retirement System (PERS), includingcontributions to the PERS IAP plan paid by employer
• Family Medical Leave
• City Paid Parental Leave

AND SO MANY MORE!

Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers .

Closing Date/Time: 7/1/2024 11:59 PM Pacific

Portland, Oregon United States View Map