The Job This recruitment is only open to San Bernardino County, San Bernardino County Fire Protection District, or Special Districts employees who hold a regular, contract, extra-help, recurrent, Public Service Employee, Work Experience Program (WEX), or intern position. Former PSE, WEX, or interns are eligible to apply up to 6 months from the end of their assignment.
***Your County employment must be clearly listed in the work experience section of your application.***
FUTURE SALARY INCREASES** 3% effective February 22, 2025
3% effective February 21, 2026
The
Innovation and Technology Department is accepting applications for
Telecommunication Enterprise Network Engineer* for the
Telecommunication Services Division . The position will be responsible to analyze, design, modify and maintain the County’s telecommunications networks.
This is the advanced working level position that supports the San Bernardino County's Telecommunication Network infrastructures. The position will provide high level knowledge and lead expertise in support of the County’s telecommunication VoIP network infrastructures. Position will schedule and assist with coordinating assignments for personnel, delegate tasks to other staff and serve as lead in the absence of and/or at the directive of the Network Services Supervisor. Position will lead multiple projects and apply advanced knowledge of VoIP and Call Center Networking to implement, maintain and repair the 24/7 multi-customer telephony network. Position will participate in and provide succession planning, career growth, and managerial growth in order to prepare the Division for the future.
Incumbents in this position will be responsible and participate in the management and oversight of a multi-customer telecommunication services operation deployed in the nation’s largest geographic County serving a customer base in excess of 25,000 users covering 20,124 square miles of service area. Duties may include: analyze, evaluate, test, recommend, customize and provide technical support for the telephony network hardware and software products. Lead install and the implementation of Cisco VoIP hardware and software; lead and analyze network hardware and software historical data and traffic pattern reviews to improve network performance; design network topology and work with staff to implement; develop and implement dialing and network routing strategy. Lead and execute VoIP network troubleshooting, implements system upgrades; perform strategic planning and tactical disaster recovery.
Official Job Title: Enterprise Network Engineer. For a more comprehensive listing of job duties for this classification, please refer to the Enterprise Network Engineer job description.
ABOUT THE DEPARTMENT The Innovation and Technology Department is San Bernardino County's primary technology service provider entrusted with managing and safeguarding the County’s enterprise mission critical systems and infrastructure. It is our goal to empower the County through innovation and enterprise solutions that promote progress through technology and provide transparency and mobility that enable staff to focus on addressing and resolving issues toward the progress of the County’s mission, ensuring continued success. Learn more about our initiatives in IT's Strategic Plan .
IMPRESSIVE BENEFITS Click the image below to learn more about our outstanding traditional benefits!
CONDITIONS OF EMPLOYMENT Availability: Incumbents may occasionally work evening and weekend hours. Some overtime, on-call, or call back work may be required.
Pre-Employment Process: Applicants must pass a background investigation, which includes fingerprinting, work history & education check, as well as a job-related physical exam and drug screening.
Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
**Salary increases contingent upon Property Related Revenue and/or statewide Realignment Sales Tax Collections performance.
Minimum Requirements REQUIRED EXPERIENCE: Four (4) years of full-time equivalent work experience in an enterprise voice network management environment architecting, engineering, and integrating telephony solutions.
Qualifying experience must include implementation of systems in a large organization setting with a minimum of three (3) of the following voice technology related areas:
- Advanced Voice Network Architecture or Configuration
- Telephony and Data Infrastructures
- VoIP Telephony Equipment
- SIP Trunking/TDM Trunking
- North America Dial Plan
- Telephone system programming
- Experience with Cisco VoIP
- Telephone N11 Short Codes / 911 operational and interoperability knowledge
-AND- REQUIRED EDUCATION: Sixty (60) semester (90 quarter) units of completed college-level courses in programming, information systems, computer science, software engineering, or a closely related field. Specialized technology courses or certificated programs with 450 hours of classroom instruction (equivalent to one year of college level education) is acceptable, must have 900 hours.
Education Substitution: One (1) additional year of qualifying work experience may substitute for the education requirement.
Desired QualificationsExperience in Telephony and Data Infrastructures, Cisco UCS servers, VMWare, UCM, Unity Connection and UCCE, Networking. Strong leadership, problem solving and analytic skills are highly desirable. The ideal candidate will demonstrate strong interpersonal, leadership and communication skills, a team player with the ability to achieve goals through influence, collaboration, and cooperation.
Selection Process Application Procedure: To be considered for this excellent opportunity, complete and submit the online employment application and supplemental questionnaire by the filing deadline.
There will be a
competitive evaluation of qualified candidates, based on the review of application material and supplemental questionnaire answers. It is to your advantage to be complete and thorough in your application and questionnaire responses, as resumes will not be reviewed as part of the competitive evaluation process.
All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk, and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
If you require
technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.
EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.
Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points.
Please click HERE for important Applicant Information and the County Employment Process .
Administrative Services UnitThe County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
For a summary of benefits, please click here .
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .
Closing Date/Time: 7/12/2024 12:00 AM Pacific
