GeneralThe Fare Program Ops Specialist reports to the Fare Program Ops Supervisor and is responsible for the distribution of passes and tickets (“fare media”) and assisting with fare program administration.
Essential Functions & Duties- Distribute and track fare media inventory for bus, rail, paratransit and Clipper cards.
- Assist with the administration of the Caltrain GoPass, Caltrain Pass Forward, Caltrain GoPass Parking, Caltrain Monthly Parking, SamTrans Way2Go and SamTrans 31-Day Ticket and SamTrans Youth Unlimited programs.
Examples of Duties:
- Distribute and track fare media issued to SamTrans and Caltrain partners on a recurring monthly basis or as-needed.
- Process daily GoPass parking applications and certify participant’s eligibility to receive the access code.
- Use Clipper’s online portal to enroll organizations into programs and upload products.
- Work with external fare program customers through electronic and verbal communications to keep them updated about items that impact their participation in the specific program (i.e. applicable fare change notices, program changes, program compliance, etc.).
- When fare media arrives from the printer, verify packing slip and put away. For magnetic tickets, pull tickets and work with internal stakeholders to coordinate testing and delivery acceptance.
- Enter data into shared Excel files and verify data for accuracy.
- Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents.
- Perform other duties as assigned.
Minimum QualificationsSufficient education, training, and experience to demonstrate the knowledge and ability to successfully perform the essential functions of the position. Development of the required knowledge and abilities is typically obtained through but not limited to:
- High School Diploma or GED.
- Three (3) years clerical and business experience.
- Proficient in operating personal computers and cloud-based software applications, including Microsoft Product Suite (Word, Excel, PowerPoint, Outlook), SharePoint, OneDrive, etc. and databases
- Strong understanding of file management in the cloud and through the network
- Must be able to lift 30 lbs
Preferred Qualifications:
- Excellent oral and written communication skills and attention to detail are required.
- Ability to work independently and meet deadlines
- Possess a valid California Driver’s License and a good driving record.
Additional InformationSupervision: Works under the direct supervision of the Fare Program Ops Supervisor who establishes objectives, assigns tasks, monitors and evaluates performance.
Below is a summary of the comprehensive benefits provided to District full-time employees:
Health and Welfare Benefits:
- Healthcare Benefits -District employees are offered a choice of healthcare providers under the CalPERS Health Benefits Program.The District will contribute ninety (90) percent towards monthly premiums for full-time employees. Fifty (50) percent for part-time employees.
- Free Dental and Vision Benefits provided - Employer Covers Premiums
- Free Employee Assistance Benefit - Employees are entitled to 5 face-to-face sessions or telephonic or web-video consultations for problem-solving support per incident, per calendar year.
- Flexible Spending Accounts - Pre-tax dollars to pay for qualified Health or Dependent Care expenses.
Retirement Medical Benefits:
- Long Term Disability Insurance - After 90 days of total disability, Administrative full-time employees are eligible for 60% of monthly income covered by the District.
- Health and Wellness - Gyms located at most work locations and discounted Weight Watcher Membership Option.
Holidays and Paid Time Off:
- Paid Time Off - Newly hired employees accrue 6.5 hours bi-weekly when hired (if Exempt 8.5 hours).As you move up in years of service credit, the rate of the amount of PTO accrued will also increase.
- Paid Holidays - The District provides seven paid holidays throughout the year - New Years Day, Martin Luther King Jr. Day, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving Day and Christmas Day
- Floating Holidays - District employees can earn up to five (5) floating holidays.
Financial Planning Benefits:
- Pension Benefits through CalPERS -You must have a minimum of 5 years of service to be eligible for this pension.
- CalPERS PEPRA vs. Classic - All employees hired on, or after January 1, 2013, are considered PEPRA members and will contribute 8% of their salary up to the maximum IRS cut-off. All Classic members will contribute 6%
- Deferred Compensation Options - Select to contribute to one or both of our Tax Deferred Compensation Options
- Reliance Standard Life Insurance with 100% premium paid by the District - 1 times annual salary of employee - max $200,000
- Optional Life Insurance - Employees may purchase additional life insurance for themselves and their eligible family members.
Growth and Education Benefits:
- Professional Development - Access to LinkedIn Learning and San Mateo County’s professional training. District Tuition Reimbursement Program - A maximum of $5,250 per year for courses related to your job or career goals with the District.
- Computer Loan Program - Interest-free two-year loan with a maximum amount of $4,000.
Other Amazing Benefits:
- Credit Union - Employees and family members are eligible to join the San Mateo Credit Union and Patelco Credit Union.
- Employee Clean Commute (ECC) - Car/Van poolers and Public Transit riders receive a monthly reimbursement.
- Commuter Benefits - Free Employee Parking; Free Bus Pass for employee as well as children/spouse; Clipper Card/Go Pass Program for Central employees.
For union employees, all of the above benefits are subject to the employee’s Collective Bargaining Agreement. Benefits listed are also subject to change with or without notice and are subject to contract/provider terms and conditions.
Closing Date/Time: 7/7/2024 11:59 PM Pacific
