Job Description and DutiesUnder the general direction of the Community Awareness, Response, and Engagement Staff Services Manager (SSM) II, the SSM I is responsible for co-managing the Public Inquiry Unit (PIU), along with the current SSM I. The PIU is charged with the responsibility of providing information and assistance to public citizens and other public and private entities. The unit annually receives and responds to approximately 100,000 written and telephonic inquiries concerning a wide variety of subjects and issues. The SSM I is expected to possess strong organizational skills coupled with the ability to adapt to changing priorities while working under pressure.
Working Conditions
This position has been designated as eligible for telework and is currently a remote-centered position. The position may however require in-person attendance when requested. The selected candidate would report to Department of Justice headquarters in Sacramento if/when required to attend mandated in-person meetings, trainings, etc. Expenses related to travel to the office for required events are the responsibility of the employee. All telework schedules are subject to change and may be reevaluated at any time.
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You will find additional information about the job in the
Duty Statement .
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
Additional Documents - Job Application Package Checklist
- Duty Statement
Position DetailsJob Code #: JC-432132
Position #(s): 420-084-4800-001
Working Title: Public Inquiry Unit Manager Classification: STAFF SERVICES MANAGER I
$6,760.00 - $8,398.00
# of Positions: 1
Work Location: Sacramento County
Telework: Hybrid
Job Type: Permanent, Full Time
Work Shift: Day
Work Week: Monday - Friday
Department Information- This position is located in the Directorate Division, Community Awareness, Response, and Engagement, Public Inquiry Unit.
- Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
- For more information about the Department, please visit the Attorney General’s website at www.oag.ca.gov .
Special Requirements - A fingerprint check will be required.
- Clearly indicate the Job Control Code (JC-432132) and the title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Application.
- Please be certain that your application package is thorough and completely filled out describing in detail your background experience and/or education and duties. All applications will be pre-screened and only the most qualified and competitive applicants will be included in the interview and hiring process.
- If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required upon appointment.
Application InstructionsCompleted applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 6/28/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Justice
Attn: Christina Cortez (JC-432132)
Office of Human Resources
1300 I Street, Suite 720
Sacramento , CA 95814
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Justice
Christina Cortez (JC-432132)
Office of Human Resources
1300 I Street, Suite 720
Sacramento , CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications - The Statement of Qualifications (SOQ) should address the following in two pages or less, 12-point Times New Roman font, with one inch margins.
1. Specifically referring to the Desirable Qualifications listed below, and including any professional or educational experience, describe how you are qualified for this position.
2. Describe your experience handling multiple projects, adapting to changing priorities, and meeting deadlines.
3. Describe your leadership style, and how you plan to foster a cohesive team environment.
Each prompt above must be addressed individually. Additionally, each response must be numbered and include the full text of the question being answered prior to the response. Initial evaluation of each applicant will be based on the content of the answers and written communication skills demonstrated in their SOQ. Resumes do not take the place of the SOQ. Applicants who fail to follow these requirements or who do not provide responses to the specific questions in the order listed may be disqualified from the selection process.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable QualificationsIn addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Experience acting as a project lead and/or supervisor.
- Possess strong organizational skills, including the ability to manage a heavy workload, adapt to changing priorities, balance multiple projects, and meet deadlines within challenging time constraints.
- Ability to display good judgement, tact, and diplomacy.
- Demonstrate excellent interpersonal skills, with the ability to develop and maintain positive working relationships with all levels of staff.
- Ability to work independently, with minimal direction, and make decisions to effectively lead a project or team.
- Experience in providing direction, guidance, and training to staff.
- Ability to analyze and implement a new mandate, such as a statutory or policy change.
- Ability to exercise creativity and flexibility in problem identification and resolution.
- Possess outstanding communication and analytical skills.
BenefitsBenefit information can be found on the CalHR website and the CalPERS website.
Contact InformationThe Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Human Resources Contact:
Christina Cortez
(916) 210-7244
Christina.Cortez@doj.ca.gov
Hiring Unit Contact:
Charlene Andrews
(916) 210-7854
Charlene.Andrews@doj.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 210-7580
EERROffice@doj.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Application Filing InformationPlease note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.
Equal Opportunity EmployerThe State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Closing Date/Time: 6/28/2024
