Basic Function
Manages, coordinates, supports, and facilitates management and employee training and development program initiatives to enhance organizational development; designs, develops, and implements a strategic and tactical approach for operational and organizational performance improvement.
Example Of Duties
- Designs, develops, and facilitates training programs to meet specific learning objectives for management/staff development, organizational development, and career/workforce development programs
- Evaluates effectiveness of current training programs and identifies training needs and opportunities for all employee/management levels
- Supports the agency′s strategic goals, objectives, and budget themes and delivers effective and efficient agency-wide change management initiatives
- Advises management on business process improvements and practices, workflow analysis, cycle-time, and change management
- Implements broad-based change and continuous improvement programs to determine cost saving measures and increase productivity
- Facilitates multi-disciplinary work teams, focus groups, task forces, working committees, and peer review teams to problem solve and/or evaluate Metro functions and processes to improve productivity, performance, and service excellence
- Assists senior management with the design and development of the agency-wide strategic planning process
- Assists with program and project delivery to ensure agency-wide training and development programs are delivered on-time and within budgetary guidelines
- Evaluates and monitors performance in accordance with the agency-wide strategic goals, objectives, and/or budget
- Gathers data and prepares confidential and comprehensive executive summaries and other reports
- Co-facilitates special task forces, work committees, employee/management panels, and focus groups, as required
- Researches the latest developments in management/staff training methodologies and techniques to conceptualize and develop programs that prepare all employees to be more effective and efficient in managing their daily work activities
- Develops and monitors forecasts, budgets, and financial plans for training programs and projects
- Develops, applies, and evaluates technical planning analytical methods and procedures
- Serves as subject matter expert in training and leadership development
- Supervises, trains, mentors, and motivates assigned staff
- Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees
- Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
May be required to perform other related job duties
Requirements For Employment
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:
Education - Bachelor′s Degree in Education, Business Administration, Organizational Development, or a related field; Master′s Degree in Education, Organizational Development, Business, or a related field preferred
Experience - Six years of relevant experience or three years of relevant supervisory-level experience in strategic planning, training and development, and organizational development; some positions in this class may require specialized experience in area of assignment; experience in the public transportation industry preferred
Certifications/Licenses/Special Requirements - A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Preferred Qualifications Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are
not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.
The following are the preferred qualifications:
- Experience leading agency-wide efforts to improve training curriculum, instructional technology, and facilitator's training skills.
- Experience developing curriculum such as scripts, facilitator guides, workbooks, PowerPoints, simulations, and program evaluation tools.
- Certified in establishing Organizational and Development interventions.
- Experience applying for and managing training grants with federal, state, and local grant funding agencies.
Knowledge:
- Organizational development theories, practices, and principles
- Change management, including organizational design, structure, and the process of implementing and executing business strategies
- Program/project management delivery
- Talent Development processes
- Team development and team partnering
- Management consulting techniques and analyses
- Adult learning principles and instructional design
- Methods to improve efficiency and operational effectiveness
- Current trends in performance management
- Methods and procedures for data collection and analysis
- Financial, analytical, statistical, and mathematical processes and procedures
- Applicable business computer software applications, such as Microsoft Office Suite
Skill in - Conducting stand-up facilitation and instruction
- Managing multiple tasks and training programs
- Understanding team and group dynamics, including managing diverse learning styles, and facilitating and engaging participants so they strive for operational excellence
- Creating training modules
- Implementing organizational strategies
- Understanding, evaluating, and recommending the most effective strategies to achieve goals
- Establishing and implementing policies and procedures
- Analyzing situations, identifying and solving problems, recommending solutions, and evaluating outcomes
- Exercising sound judgment and creativity in making decisions
- Communicating effectively orally and in writing
- Interacting professionally and maintaining effective working relationships with all levels of Metro employees and management, and external agencies, and representatives
- Supervising, training, mentoring, and motivating assigned staff
Abilities:
- Provide leadership to all levels of Metro staff, including leading large-scale change initiatives
- Liaison with public and private external agencies
- Incorporate strategic goals and/or budget themes into all training programs
- Utilize Smart Board technology
- Compile, analyze, and interpret complex data
- Inspire and motivate others
- Understand, interpret and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
- Make budgetary decisions and exercise fiscal responsibility
- Represent Metro before the public
- Read, write, speak, and understand English
Selection Procedure
Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.
Application Procedure
To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro location:
METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.
All completed online Employment Applications must be received by 5:00 p.m. on the closing date. kf
*Open to the public and all Metro employeesThis job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
Closing Date/Time: 27-JUN-24
