Human Resources Advisor Senior-Employee Relations - (COA Employees Only)

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university in related field, plus four (4) years of HR experience.
• One (1) additional year of experience may substitute for the education up to the maximum of four (4) years.

Licenses and Certifications Required:
None

Notes to Applicants

The Development Services Department ( DSD ) assists homeowners, business owners, and contractors when they build, demolish, remodel or perform any type of construction to ensure compliance with applicable city and building codes.

DSD is seeking to fill a Human Resources Advisor Senior position to serve as the primary point of contact for Employee Relations matters. This position will develop strategies to support management on discipline, performance counseling, recommendations, and staff actions; to support a fair and consistent application of City, State, and Federal policies and laws. This position will coordinate and prepare for administrative hearings, meetings and disciplinary actions and other employee related activities, with or without union representatives, and represent the department appropriately. This position will develop and implement strategies and lead process improvement teams to prevent and resolve employee problems, reduce negative impacts on productivity and employee morale and improve employee job performance. Additionally, this position will serve as a backup in leave management programs including ADA , FMLA and Workers’ Compensation. The top candidate must possess discretion in handling details of highly confidential and sensitive nature. The top candidate should be collaborative, as well as assertive and confident and model professional demeanor and integrity.

This position will provide professional guidance and best practices for employee relations functions to include:

1. Unemployment Claims/ TWC Hearings

2. Title VII / Harassment (Dept. Level)

3. Grievances

4. General Employee Relations Issues/Complaints

5. Mediation

6. Assist with Policy and procedure development

7. Support Public Information Request

Employment Application:
The City of Austin Employment Application is an official document; incomplete applications will not be considered. A detailed, complete employment application is required.

• Please be sure to detail on the application all relevant employment to be considered as part of your qualifications.
• This detailed application will be evaluated for the qualifications and will be used to establish base pay if you are selected for this position. Be sure to provide job titles, number of employees supervised and employment dates for all jobs you wish to be considered. Describe your specific experience for each position including all job duties and responsibilities.

Post Interview Verification:
If you are selected as the top candidate for a position, DSD -HR will contact the current and former employer, as well as the professional references listed in the application. Please ensure the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the application and a copy of your DD-214 if claiming veteran’s preference.

Travel:
If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Critical Employee: Critical employees are considered necessary and vital and support activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.
Pay Range
$31.81 - $39.76 per hour

Hours
Monday through Friday.
8:00 a.m. - 5:00 p.m.
Flexible Work Arrangements
Job Close Date 06/25/2024 Type of Posting Reserved for City Employees Department Development Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 6310 Wilhelmina Delco Drive, Austin, Texas 78752 Preferred Qualifications Experience in mediation, and/or alternate dispute techniques including facilitating crucial conversations, employee complaint resolution and deescalation. Experience writing professional investigation plans & reports and conducting complex workplace investigations. Experience handling grievances; reviewing corrective action memorandums regarding performance and discipline. Experience developing and delivering workplace training on human resources programs. Experience developing and updating policies and procedures and implementing process improvements. Experience in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams). Certification(s) in Mediation, SHRM , Internal Investigations or the ability to obtain within 1 year of employment. Ability to Travel to more than one work location. Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Collaborates and serves as strategic partner with senior leaders and management on HR programmatic analysis, implementation, and administration providing operational oversight, advice, and analytical support. Manages and resolves complex HR-related issues and provides solutions to programs and processes, monitoring implementation of agreed upon actions until the problem has been resolved. Advises and influences management in making sound HR-related decisions. Serves as subject matter expert in providing advice and counsel to management and employee groups on a broad range of HR issues and with applicable regulations, programs, policies, and procedures. Interprets and provides guidance on, and interpretation of, applicable systems, policies, procedures, strategies, process work flows, and regulations; and monitors compliance with policies, regulations, laws, and program objectives. Identifies, analyzes, and recommends solutions for various HR problems using morale indicators and other personnel measurements, such as, but not limited to, surveys, turnover, and grievances; and presents recommendations for corrective action programs when needed. Provides training to managers and supervisors on HR topics and procedures. Researches, gathers, analyzes, and evaluates data and information; monitors program trends; reviews and performs quality checks of program-related data; and develops and maintains management reporting to support decision making and policy development. Monitors and maintains system data, files, records, and reporting; transmits program data files to vendors; and develops, monitors, and implements information tracking systems.

Responsibilities- Supervision and/or Leadership Exercised:

May provide leadership, work assignments, evaluation, training, and guidance to others.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Federal, State, and Local laws and ordinances governing personnel activities.
• Knowledge of City practices, policies, and procedures.
• Knowledge and practices of HR program administration and management.
• Knowledge of practices and methods of coaching and leading the work of others.
• Knowledge of principles and applications of critical thinking and analysis.
• Knowledge of customer service principles.
• Skill in overseeing the maintenance of HR program/process documentation, data, schedules, records, and files.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software.
• Skill in data analysis and problem solving.
• Skill in planning and organizing.
• Ability to coordinate deadlines, prioritize work demands and assign/monitor work performed.
• Ability to handle hostility, conflict, and uncertain situations.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to train others.
• Ability to develop and maintain knowledge in assigned specialized HR areas.
• Ability to establish and maintain good working relationships with other City employees and the public.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires graduation with a Bachelor’s degree from an accredited college or university in related field, plus four (4) years of HR experience. One (1) additional year of experience may substitute for the education up to the maximum of four (4) years. Do you meet these qualifications?

• Yes
• No

* Are you currently an employee of the City of Austin?

• Yes
• No

* Do you have experience conducting work related investigations resulting from policy violations such as discrimination, harassment, or employee conduct?

• Yes
• No

* How many years of experience do you have conducting workplace investigations?

• None
• Less than 3 years
• 3-5 years
• 5-7 years
• More than 7 years

* Describe your experience in conflict resolution strategies, including de-escalation, facilitating crucial conversations, mediation, and/or alternative dispute resolution. Which positions on your application did you perform these duties?
(Open Ended Question)
* Select the statement that best describes your experience developing and/or updating human resources policies and procedures.

• I have limited experience with HR policy or procedure development.
• I have worked with a team to update and develop HR policies and procedures.
• I have led a team of individuals to develop HR policies and procedures.
• I have developed HR policies and procedures for my company or department.

* What is your experience developing and delivering workplace training in the field of human resources?

• No experience
• Less than 2 years experience
• More than 2 years but less than 5 years
• 5 years or more

* Please describe your experience in leadership development, which includes coaching and mentoring supervisors and managers in the field of Human Resources.

• No experience
• 0 - 3 years
• 3 - 6 years
• 6+ years

* This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation (CBI).

* Do you have the ability to travel to multiple sites as part of the regular job duties?

• Yes
• No

Optional & Required Documents

Required Documents Optional Documents

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