Employer Relations and Front Desk Coordinator (Administrative Support Coordinator II)

Job Title

Employer Relations and Front Desk Coordinator

Classification

Administrative Support Coordinator II

AutoReqId

540151

Department

Career Center

Sub-Division

Student Retention

Salary Range

Classification Range $3,865 - $6,336 per month

(Hiring range depending on qualifications, not anticipated to exceed $3,865 - $4,400 per month)

Appointment Type

Ongoing

Time Base

Full Time

Work Schedule

Monday - Friday, 8:00 AM - 5:00 PM

About CSUF

Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.

Job Summary

It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About the Position:

The Career Center strives to engage the Cal State Fullerton (CSUF) student body to actively prepare for their future by providing guidance, sharing resources, connecting with employers, and instilling confidence. We facilitate student success in a diverse and competitive global society. We seek an exceptional individual to join our team as the Employer Relations and Front Desk Coordinator (Administrative Support Coordinator II). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

Under the general direction of Associate Director of Employer Relations, the Employer Relations and Front Desk Coordinator provides coordination, and administrative support functions to the Career Center, and is a member of the Career Center’s Employer Relations Team. Supports the Associate Director of Employer Relations in developing and coordinating surveys to assess the success, and areas of improvement in relation to employer recruitment efforts. Supports the employer relations team in coordinating comprehensive employer recruitment efforts, such as the on-campus interview program and other career-related events/services utilizing Symplicity the Customer Relationship Management (CRM) database utilizing kiosks within the system. Drafts and coordinates, information to disseminate employment/recruitment opportunities, programs, services to students via print, online, email, and the like. Utilizes Symplicity the on-campus interview information system to record, track, evaluate and approve new registrations, job postings, on-campus interviews, and information sessions, and the like. Utilizes university systems to support email communications, announcements, promotion, and marketing of key employment opportunities, programs, and services.

Provides front-line excellent customer service to employers, students, and on and off-campus constituents. Interacts with employers and students to ensure a successful on-campus interview experience. Independently troubleshoots and resolves problems for customers. Makes referrals to appropriate staff and schedules appointments, maintains daily office schedules. Coordinates walk-in traffic, including walk-in counseling, computer lab, and career library. Oversees student assistants. Coordinates internal office activities and requests to other campus service units. Serves as a point of contact to students, employers, and the university community as it pertains to employer recruitment efforts and other inquiries that fall under the realm of the employer relations team, which includes but is not limited to: On-Campus Interviews, Employer Information Sessions, Job Postings, Recruitment events, Titan Job Shadow Program and other employer recruiting events and career center programs/services. Other duties as assigned.

Essential Qualifications

High School diploma or the equivalent and five years of progressively responsible experience in general office, clerical or secretarial work or the equivalent. Comprehensive and detailed knowledge of applicable university infrastructure, policies, and procedures. Thorough mastery of English grammar, punctuation, and spelling. Expertise in using office software packages, technology, and systems. Ability to independently handle multiple work unit priorities and projects. Ability to independently interpret and apply policies and procedures and use judgment and discretion to act when precedents do not exist. Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area. Ability to understand problems from a broad perspective and anticipate the impact of office administration problems and solutions on other areas. Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions. Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference. Ability to effectively write and present own reports. Ability to effectively handle interpersonal interactions at all levels including highly sensitive interpersonal situations. Ability to use negotiation and persuasion skills to achieve results and expedite projects.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications

Previous years of increasingly responsible clerical support experience in a high traffic deadline-driven customer service environment. Experience in a team-oriented setting preferred. Skill in independently researching questions and making appropriate contacts for problem-solving. Use of basic features in Excel for graphing and charting. Proficient in Microsoft Office Suite and Outlook Skill in making appropriate job decisions following established policies and past practices.

License/Certifications

A Valid California Driver’s License.

Special Working Conditions

Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Additional Information

California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.

This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas).

Hiring Preference

On-Campus CSUEU Employees

Advertised: Jun 06 2024 Pacific Daylight Time
Applications close: Jun 27 2024 Pacific Daylight Time

Closing Date/Time:

Fullerton, California 92831 United States View Map