CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun .
About Financial Aid and Scholarships: For information about the CSUN Financial Aid and Scholarships Department, visit our website at: https://www.csun.edu/financialaid
Major Duties Under general supervision, the Financial Aid Representative serves as frontline staff and directly interacts with students providing complex information, instructions, concepts, and details in a calm and positive manner. The incumbent provides knowledge-based advice both in-person and on the telephone to students, parents, on-campus staff, and to the general public on the comprehensive and complex matters related to the financial aid application and delivery processes.
- Makes recommendations to the Customer Service Lead to resolve complex and non-routine problems through reasoning and judgment.
- Stays accountable for the promised outcomes, ensures follow-up communications to the students they help, and independently identifies and applies the appropriate aspects of information to the diverse circumstances presented by the multitude of financial aid application circumstances.
- Provides significant help with the initial processing of thousands of financial aid application support documents used for the review of all aid programs administered or maintained by the FASD.
- Performs other duties as assigned.
*NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://rb.gy/u248v
Qualifications - Equivalent to four (4) years of full-time, general office clerical and administrative support experience that has provided the applicant with the knowledge and abilities listed.
- Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for up to two (2) years of the required experience on a year for year basis.
Knowledge, Skills, & Abilities - Thorough knowledge of: correct English grammar, spelling, and punctuation; office methods, procedures, and practices; and university infrastructure, policies, and procedures; . Working knowledge of: budget policies and procedures; Internal Revenue Service forms.
- Ability and specialized skills to: coordinate many different administrative duties; interpret and apply a variety of complex policies and procedures; set deadlines, priorities, and complete projects accordingly; draft and prepare memoranda and correspondence; keep moderately complex records and files; screen mail, telephone calls, and visitors; maintain confidential files; understand and explain a wide variety of institutional, Federal, State and policies and procedures; actively listen; have the insight, patience, and judgment to act on the knowledge obtained; perform methodical work requiring standard business computations; follow a strict schedule; work assignments through to completion.
- Ability and specialized skills to: lead or oversee the work of others; perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections; establish and maintain cooperative working relationships; read and write at a level appropriate to the duties of the position; and operate standard office equipment and software; provide informational services verbally and in writing using correct English grammar; quickly adapt to situations as well as policy and procedural changes; manage a heavy workload so that numerous project deadlines are met; learn and retain new information; communicate both orally and in writing; use and quickly learn new office support technology systems and software.
- Ability to demonstrate: excellent customer service experience; great people skills; exceptional verbal communication skills in order to explain complex concepts and details; specialized knowledge and logical application of Federal, State, Chancellor's Office, and CSUN rules, regulations, policies and procedures governing the financial aid programs; attention to detail; inquisitiveness and self-motivation.
Pay, Benefits, & Work Schedule - The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more.
- Classification/grade: 1035 / ASC / 1
- The anticipated HIRING RANGE is $3680 per month. The salary range for this classification is: $3680 - $5783 per month.
- HOURS: Full Time; 40 hours per week; Monday through Friday.
- TEMP: This is a Temporary-renewable position, end date to be determined.
- The position is currently hybrid (3 days in office, 2 days remote); however, this is subject to change based on student and/or operational needs.
General Information - This job opening has been re-posted and will remain OPEN UNTIL FILLED.
- This position is a sensitive position as designated by the CSU.
- A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
- The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
- In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
- Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
- The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.
Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race or ethnicity, religion or religious creed, nationality, age, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, marital status, veteran or military status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.
Advertised: Jun 06 2024 Pacific Daylight Time
Applications close:Closing Date/Time:
