Description:Are you a
Library Professional with a love of
Developing and Training your team?
Do you have a mindset that is
plan-focused and detail-driven?
Are you looking for the perfect role to
expand your skills in organization-wide projects to provide
a path to management-level work?
The Palo Alto City Library is looking for a skilled, experienced, and passionate professional to serve as
Library Programs Coordinator for Staff Training & Customer Experience.
Our Library Program Coordinator for Staff Training & Customer Experience will play a key role in:
- helping to oversee staff training and professional development initiatives,
- initiatives to maximize the quality of customer experience and use of our libraries.
This position will work closely with the Palo Alto City Library management team and professional staff to develop and coordinate systemwide initiatives and projects to further the Library’s efforts in staff training, professional development, and customer service.
The Ideal Candidate The ideal candidate will be a
library professional with experience in:
- Project management and coordination,
- Communication skills,
- Working with community partners
paired with - Strong understanding of positive customer service principles
Self-directed, experienced and innovative library professionals are encouraged to apply.
This position works a Tuesday - Saturday workweek. Palo Alto has an
excellent compensation and benefits package. Details of the benefit package can be found
here .First review of candidates will take place on June 24. For best consideration, candidates should apply by this date as the recruitment may close at any time after this date.
Essential Duties:Please click
here for a full job description.
While this position may actually conduct some trainings, it will be primarily responsible for coordinating training by putting together logistics and scheduling, including enlisting other staff members to serve as trainers. Developing training communications and post-training follow-ups are also duties of the role.
The Coordinator will develop measurements of the customer experience and lead teams to re-design and communicate procedures in pursuit of continuous improvement of member services. The library professional in this role will actively seek out best practices in the profession and monitor new developments in the field to keep Palo Alto Libraries cutting edge in the ever-evolving media landscape.
Reports to: Library Division Head
Supervises: Non-supervisory; may monitor, coordinate, train and assign work to
professional, paraprofessional, clerical, hourly and/or volunteer staff.
Purpose of Responsible for coordination of one or more major library programs:
Classification: Staff Training & Development, and Customer Experience
Distinguishing The Coordinator, Library Programs is a classification found in the Library
Characteristics: Department. It differs from the Senior Librarian in that it has primary and
sole responsibility for one or more major library programs; it differs from
the Supervising Librarian in that the latter includes direct supervision of
staff.
Minimum Qualifications:Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills and abilities, which would typically be acquired through:
- B.A. or B.S. Degree from an accredited college or university.
and- Three years of professional experience as a librarian. A Master's Degree in Library or Information Science may be substituted for one year's experience.
Supplemental Information:Some remote work may be permitted for this position, per the discretion of the Library and its operations and public service needs; and in accordance with the City of Palo Alto's Remote Work Policy.
The City of Palo Alto offers its employees a generous benefit package, featuring family medical coverage, retirement, life insurance, plus 12 paid holidays per year. - Participation in a Governmental 457 Deferred Compensation Plan
- Fully paid employee and dependent Dental Plan
- Fully paid employee and dependent Vision Plan
- Fully paid Life and AD&D insurance equal to annual salary
- Flat Rate City paid medical contribution which may allow employees to select a fully paid health plan
- Fully paid Life Insurance equal to one-times annual salary
- Voluntary Supplemental Life Insurance
- Long Term Disability plan
- 12 annual paid holidays
- Two to five weeks vacation annually depending on years of service per MOA
- 96 hours annual sick leave
- Direct Deposit
- Flexible Spending Account for Healthcare and Childcare expenses
Public Employees' Retirement System (PERS)
- 2% at60 formula for Classic Employees
- One-year final compensation for 2% at 60 employees
- 2% at 62 formula for New CalPers Members
- Three-year final compensation for 2% at 62 employees only
- Retiree Medical benefits for employee and dependents after 10 years of service
Please note: The City does not participate in CA State Disability Insurance (SDI) or Social Security.Since they City does not participate in SDI, City employees are not eligible to claim against the State's Pregnancy Disability Leave or Paid Family Leave programs.
Closing Date/Time: 7/7/2024 11:59 PM Pacific
