Job Summary Under the general supervision of the Associate Director of Housing Operations, Housing and Residential Life, this position works independently to perform complex and technical work to manage Conference Operations and Off-Campus Housing Resources for revenue generating event spaces (e.g Pointe Conference Center, Parkside North venue, etc.). They are responsible for marketing and sales of conference program, including all hospitality services, such as housing, food service, meeting space and related duties. They will assist in supporting off-campus housing resources. The incumbent works with various vendors, guests, campus community members and provides hospitality services coordinating events for the various venues ensuring that the spaces are ready for each event, facilitating the services in support of the clients, and returning the venue to its original configuration. Position provides customer service and leads student conference staff. Additionally, the position serves as a primary back up for the Summer Conference and Assignments Coordinators.
Furthermore, the incumbent provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life. This position uses a student-centered and equity-minded approach in all communication and service efforts.
Key Responsibilities - Conference Services Coordination - Administer the year-round Conference Services Program (summer conferences, the Pointe, and other revenue generating space rentals). Plan, develop, and execute conferences, events, seminars, workshops, etc., including group facilitation and public speaking.
- Off Campus Housing Coordination - Advise students and family members on apartment searches and roommate connections. Responsible for multiple workshops for students about off-campus housing options, renter rights. Serves as campus liaison to local property management companies and individual landlords with the goal of developing positive living experiences for students and neighbors.
Knowledge Skills and Abilities Strong attention to detail, organizational skills, interpersonal skills, and time management skills. Must possess computer skills (Office 365, Adobe Suite, StarRez, DocuSign). Experience with planning, developing, and executing conferences, events, seminars, workshops, etc. Background in customer service and/or conference services. Ability to independently handle multiple work unit priorities and projects. Skill in implementing and assuring compliance with office and University policies and procedures while maintaining good working relationships with staff at all levels within and external to the University. Ability to maintain a professional attitude in stressful situations and respond to emergency and crisis situations. Skill in time management including prioritizing assignments to complete work in a timely manner. Flexibility with changes in workload, under pressure of deadlines, competing requirements, heavy workload, and constant interruptions. Ability to work weekends and flexible work time as determined by operational needs.
Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience • Equivalent to a bachelor's degree in a related field and three years of related experience required.
• Four years of related experience, preferably in hospitality services or event planning.
• Experience using Microsoft Office Suite.
• Experience working with a diverse group of individuals and multicultural university environment.
• Experience working with databases preferred.
• Experience with reservation systems or other databases preferred.
Physical Summary - Medium work - Job involves lifting heavy-weight objects (20-40 pounds) and/or 20% - 40% of the job involves standing, squatting, kneeling, or walking. May require pushing or pulling objects within the weight limits.
Licenses / Certificates Driver's License required.
Department Housing & Residential Life
ACPA’s 2024 Most Promising Places to Work in Student Affairs
Classification Administrative Analyst/Specialist - Exempt I
Compensation Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.
Hiring Range: $4,379 - $7,100 per month commensurate with candidate's education, experience, skills, and training.
CSU Classification Salary Range: $4,379 - $7,922 per month.
Benefits Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
Time Base 1.0 time-base, 40 hours per week.
Duration of Appointment This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.
Application Procedures Click Apply Now to complete the CSULB Online Employment Application.
PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.
Additional Information The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.
CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).
California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statement California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.
Accommodations We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu .
Out of State Employment Policy California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Advertised: Dec 12 2023 Pacific Standard Time
Applications close: Jun 25 2024 Pacific Daylight Time
Closing Date/Time:
