Type of Appointment: Full-Time, Probationary
Job Classification: Public Affairs/Communications Specialist I
Anticipated Hiring Range: $3,505 - $3,600 per month
Work Hours: Monday - Friday, 8am - 5pm
Recruitment Closing Date: June 18, 2024
THE DEPARTMENT: The Office of Student Success provides leadership for multiple units focused on meeting the needs of Cal Poly Pomona's diverse student body. The Office of Student Success oversees the coordination of academic advising initiatives to achieve shared goals, and the development and implementation of academic intervention programs to help students make timely progress toward degree completion. Student Success provides oversight for academic and student success as related to academic policies, university advising, academic-related initiatives, and strategic planning. The office handles student petitions related to academic issues, including general academic petitions, retroactive withdrawals, grade appeals, academic renewal, and records the completion of culminating experiences. Student Success provides oversight for University Advising, the Bronco Advising Center, Student Communication, Advising Technology, Undeclared Advising, Early Alerts Programs, Graduation Pledge Programs, the Early Start Program, the Learning Resource Center; Bronco Tutoring; First Year Experience (FYE); Science, Technology, Engineering, and Mathematics Students United to Create a Community for Engineering and Science Success (STEM SUCCESS); Reading, Advising, and Mentoring Program (RAMP); and the University Writing Center. The office of Student Success collaborates with Academic Program, Enrollment Management Services, and College leaders to support students in meeting their academic goals.
DUTIES AND RESPONSIBILITIES: Digital Student Communication Needs:
- Assistance in supporting communication needs for Student Success units/initiatives; which includes reaching out to target student populations in the Academic Support & Learning Services portfolio (I.e. students involved in Bronco Navigators, Early
Start/Bronco Scholars, First Year Experience, I AM FIRST, Learning Resource Center, Reading, Advising & Mentoring Program, and PolyTransfer) - Support in deploying Student Success marketing campaigns such as writing, editing, and proofreading communications for targeted groups such as first-time freshman and transfer students to support their transition to the university
- Consulting on Student Success website expansion and enhancements; participating in ongoing management of website while creating liaisons with campus offices/organizations such as Strategic Communications, Information Technology, Enrollment Services and Provost's Office
- Provide assistance with bi-weekly BroncoBytes student newsletter. Work to identify story opportunities, develop an angle for written or other communication pieces, and assist in developing campaigns.
Billy Chat Support:
- Brainstorming and drafting text message campaigns on advising and academic support; keeping students informed on important dates/deadlines and support programs/services that could facilitate timely graduation and prevent roadblocks along the path towards graduation
- Support in organizing text campaign calendar
- Support in measuring campaign effectiveness using data analytics from Billy Chat platform and institutional reports
- Answering escalated student messages about campus services with the appropriate ability to handle sensitive and confidential information
- Assistance in maintaining Ask Billy question-and-answer database accurately and efficiently
Social Media
- Brainstorming and drafting social media campaigns on advising and academic support; keeping students informed on important dates/deadlines and support programs/services that could facilitate timely graduation and prevent roadblocks along the path towards graduation
- Working with campus partners on content for social media partnerships and takeovers; promoting and publicizing institutional activities and programs to the media; capitalizing on media opportunities by identifying potentially newsworthy topics; determining strategic placement of information in the media; preparing and disseminating information and news stories to the media
- Support in organizing social media calendar
- Support in measuring campaign effectiveness
- Basic knowledge of applicable copyright and other laws pertaining to written materials, news media and confidentiality.'
QUALIFICATIONS: - Entry to the first level within this classification requires knowledge of the fundamentals of public affairs and/or media relations, and/or some exposure to marketing and marketing research. This background normally is obtained through a college degree, which includes relevant coursework in the field, and up to two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles are essential to initial entry to this classification.
- Foundation knowledge of general practices, methods and procedures related to public affairs, media relations, marketing; working knowledge of protocols and institutional etiquette related to public and media relations; basic knowledge and understanding of media outlets including print, television and radio; basic knowledge of market research and related techniques; working knowledge of summary statistics as they relate to research information; basic knowledge of applicable copyright and other laws pertaining to written materials, news media and confidentiality; working knowledge of applicable software packages; knowledge of basic web communication techniques vehicles and formats. The candidate must have strong writing and editing skills to quickly produce clear and concise standard documents for internal and external publication; ability to handle sensitive and confidential information; and strong interpersonal skills to develop and maintain relationships within the university and community and with the media.
PREFERRED EXPERIENCE: - Bachelor's degree in communications, marketing or related field or 4 years of related experience.
- Strong writing and verbal communication skills with a solid foundation in spelling and grammar
- Attention to detail
- Ability to handle multiple assignments
- Ability to learn and develop a general knowledge of university academic policies, practices and activities
- Flexibility to calmly handle changing project priorities
- Ability to exercise sound judgment and handle sensitive information
- The ideal candidate must-be self-driven; detail oriented; have a broad curiosity about the university and its community members; and a positive attitude.
Equity, Diversity, and Inclusion At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected and can flourish to achieve their dreams of success.
We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona’s future as a university must be linked to the success of its Black community.
More information about our campus initiatives can be found on the Office of Inclusive Excellence’s website .
Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/ .
Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/ .
CSU Classification Salary Range This position is part of the California State University Employees Union (CSUEU) bargaining unit 0. The CSU Classification Standards for this position are located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/Classification-Standards.aspx . The CSU Salary Schedule is located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/salary-schedule-documents.aspx . The classification salary range for this position according to the respective skill level is: minimum $3,505 and maximum $5,936 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position.
Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .
Security & Fire Safety In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf.
Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster .
Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . For more information, go to Employment Notices .
Equal Employment Opportunity Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement .
Other Notices For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page.
Advertised: Jun 04 2024 Pacific Daylight Time
Applications close: Jun 18 2024 Pacific Daylight Time
Closing Date/Time:
