HOMELESS SERVICES OFFICER - SITE BASED

DESCRIPTION

T H E C O M M U N I T Y

Ideally located on the Pacific Ocean south of Los Angeles and just west of Orange County, Long Beach is the seventh-largest city in the State of California. Offering all the world-class amenities of a large metropolitan city, coupled with its strong sense of community and pride, Long Beach is one of the most vibrant communities in the country. The City has been referred to as the “Most Diverse City” in the country by USA Today and one of the “Best Communities for Young People” two years in a row. With its ideal location in Southern California, year-round comfortable climate, healthy business environment, and far-ranging cultural pursuits, the City is alive with activity. Long Beach is home to an abundance of cultural and recreational options. Expansive beaches, three marinas, five golf courses, the Aquarium of the Pacific, the Queen Mary, and the annual Grand Prix of Long Beach serve to draw 6.5 million visitors a year. The City’s full-service commercial airport has preferred flight schedules, carriers, and overall accessibility that makes it the travel-friendly alternative to other Southern California airports. In addition, Los Angeles’ rail transit system, the most used light rail system in the country, connects the city to the entire region. Long Beach continues to make significant investments in its parks, beaches, streets, and other amenities (including a new city hall) indicative of the financial stability and health of the City.

C I T Y G O V E R N M E N T

Long Beach, a charter city formed in 1897, is governed by nine City Council Members elected by district and a city-wide elected Mayor. Other elected officials include the City Attorney, City Auditor, and City Prosecutor. The elected officials are elected to staggered four-year terms. The City Council appoints the City Manager and City Clerk. The City Manager is responsible for the efficient administration of all City departments, excluding those under the direction of a separately elected official, Board or Commission. Long Beach is one of only three cities in California with its own Health Department and one of the very few municipalities with its own Utilities Department (Water and Gas) and Energy Resources Departments.

The City is supported by a FY 2024 total budget of approximately $3.3 billion with a General Fund budget of $719 million. More than 6,000 full and part-time employees support municipal operations with the vast majority being represented by twelve employee associations. To learn more about the City of Long Beach, go to: www.longbeach.gov .

T H E D E P A R T M E N T

The Department of Health and Human Services has been improving the health of the Long Beach community for over a century, and Long Beach is one of only three municipal health jurisdictions in the State of California, as well as one of three City homeless continuums of care in Los Angeles County. The Department recently received public health reaccreditation and works to address matters of public health and safety, including communicable disease, strengthening the public safety net, and equitable access to care. Of the Department’s $170 million budget, more than 80% comes from grant funding. The Department is overseen by the Director of Health and Human Services and has more than 55 programs serving the health and wellness of the City. It is organized into seven bureaus—Community Health, Communicable Disease and Emergency Response, Collective Impact, Environmental Health, Homeless Services, the Housing Authority, and Administrative and Financial Services. The Department operates its programs and services as efficiently and effectively as possible, using technology, innovation, and creativity to enhance the quality of services provided to the Long Beach community.

EXAMPLES OF DUTIES

T H E P O S I T I O N

The Homeless Services Officer reports to the Manager of the Homeless Services Bureau. The position is responsible for the scheduling, direction, supervision, management, and direct provision of services from City staff, as well as leadership for the citywide homelessness response . The Division has a current staff of 40, with 6 direct reports to the Officer. This position is located at the Multi-Service Center and will manage overall operations of the Bureau’s Access & Site-Based programming. This position is located at the Multi-Service Center, 1301 West 12th Street, Long Beach, CA 90813. Reporting to the Homeless Services Bureau Manager, the Homeless Services Officer will manage overall operations of the Bureau’s Outreach and Field-Based programming.

This position will assist in the development of Access Center and Problem-Solving Teams, building on the current momentum of interagency coordination and ensuring best practice models are developed and utilized by division staff. This includes integrated strategic planning for the Homeless Services Bureau’s programs divisions, coordination with the Long Beach and Los Angeles County Coordinated Entry Systems (CES), collaboration with City departments and County partners and management of staff and daily operations. The Officer will ensure data entry and compliance with HMIS (Homeless Management Information System), accurate and timely outcomes/reporting requirements and ensure the division meets established performance targets including quality improvement goals and objectives.

The Access & Site-Based Services Officer will be responsible for ensuring direct staff support to the Long Beach CoC and CES Access Points, which assist in assessing and triaging people experiencing homelessness, and facilitating access to appropriate resources, based upon need, availability, and eligibility. Under the guidance of the Access & Site-Based Services Officer, Access Center & Problem-Solving teams will provide assessment, triage, information, referrals, supportive services, problem-solving and diversion, and access to resources to address emergent and basic needs (food and meals, hygiene and sanitation, transportation, storage, etc.). Additionally, the Access & Site-Based Services Officer will lead efforts to assess for, and coordinate access to interim and/or permanent housing for individuals experiencing homelessness.

Specific duties include:

• Assists in the development of Access Center and Problem-Solving Teams, building on the current momentum of interagency coordination and ensuring best practice models are developed and utilized by division staff. This includes integrated strategic planning for the Homeless Services Bureau’s programs divisions, coordination with the Long Beach and Los Angeles County Coordinated Entry Systems (CES), collaboration with City departments and County partners and management of staff and daily operations;
• Ensures data entry and compliance with HMIS (Homeless Management Information System), accurate and timely outcomes/reporting requirements and ensure the division meets established performance targets including quality improvement goals and objectives;
• Directs staff operations within the Long Beach CoC and CES Access Points, which assist in assessing and triaging people experiencing homelessness, and facilitating access to appropriate resources, based upon need, availability, and eligibility. Under the guidance of the Access & Site-Based Services Officer, Access Center & Problem-Solving teams will provide assessment, triage, information, referrals, supportive services, problem-solving and diversion, and access to resources to address emergent and basic needs (food and meals, hygiene and sanitation, transportation, storage, etc.);
• Leads efforts to assess for, and coordinate access to interim and/or permanent housing for individuals experiencing homelessness; and
• Performs other duties as assigned.

Placement within the salary range will be dependent upon factors such as qualifications, experience, and/or grant funding availability.

T H E I D E A L C A N D I D A T E W I L L

• Understand the broad context and innovative practices related to the division’s efforts.
• Demonstrate the values of integrity, transparency, excellence, innovation, partnership, and teamwork.
• Provide strong leadership in a changing government environment, with strong working knowledge of public administration in municipal government, contract and grants management, program staff development, and political acumen.
• Have knowledge of the regulations governing the management and operations of programs, public and financial reporting requirements, auditing, and reviewing standards.
• Establish and maintain effective working relationships with staff, community partners, regulatory agencies, local officials, residents and boards, and the ability to develop and promote a culture of quality customer service.

REQUIREMENTS TO FILE

M I N I M U M R E Q U I R E M E N T S

A Bachelor’s Degree from an accredited institution in Public Administration or Policy, Public Health, Social Work, Human Services, or a closely related field. Professional experience beyond the minimum qualifications may be substituted for education on a year-for-year basis.

A minimum of five years of professional experience operating community programs with a minimum o f three years in a management/supervisory capacity.

Valid motor vehicle operator license. (Required to obtain a California motor vehicle operator license within 6 months of employment if license is out of state. DMV K4 driver license information report required during onboarding if selected for position).

DESIRABLE QUALIFICATIONS

• Master's Degree in Social Work, Public Administration, or a closely related field.
• Professional experience and knowledge of homeless services programs, funding, systems, and laws.

PROFESSIONAL ATTRIBUTES

• Engaging, collaborative, and facilitative in nature and able to work well with Department staff in all positions and the community.
• Action and results oriented, innovative, strategic, and accepting of accountability.
• Energetic and willing to be hands on.
• Comfortable working in a complex public service organization with rapidly changing issues, needs, and challenges.
• An active listener and supportive team builder with strong interpersonal and communication skills.
• Supportive of a collaborative work culture that encourages and models a healthy work life balance.
• Works constructively in a culturally inclusive work environment and community.

Furthermore, they will:

• Understand the broad context and innovative practices for addressing the needs of those experiencing homelessness.
• Embody the attributes of principled leadership; trusteeship, values, ethics, commitment, honesty, and vision.
• Be able to provide strong leadership in a changing government environment, with strong working knowledge of public administration in municipal government, contracts and grants management, program and staff development, and political acumen.
• Have knowledge of the regulations governing the management and operations of programs and public and financial reporting requirements, auditing, and reviewing standards.
• Be able to establish and maintain effective working relationships with staff, community partners, regulatory agencies, local officials, residents and Boards.
• Be able to develop and promote a culture of quality customer service.
• Understand the social determinants of health and opportunities for effective partnerships to impact areas outside of Homeless Services.

SELECTION PROCEDURE

A P P L I C A T I O N P R O C E S S

This recruitment will close at 11:59PM PST, on Saturday, June 29, 2024 . T o be considered, applicants must submit a resume, cover letter, and proof of education (if substituting education for required experience) in PDF format. Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education. The most qualified candidates will be invited to participate in further selection procedures. The selected candidate may be required to go through a background check and a physical examination prior to appointment. Applicants who do not meet the minimum requirements, including submission of all required attachments, will not be considered. For questions regarding this recruitment, please contact (562) 570-7915.

E Q U A L O P P O R T U N I T Y

The City of Long Beach is an Equal Opportunity Employer . We value and encourage diversity in our workforce. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.

The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act

The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If a special accommodation is desired, or if you would like to request this information in an alternative format, please call (562) 570-7915.

For technical support with your governmentjobs.com application, please contact (855) 524-5627.

The City of Long Beach offers its employees opportunities to grow personally and professionally.As a permanent employee, you are eligible to receive fringe benefits that include:

Retirement:California Public Employees' Retirement System (PERS) defined benefit retirement plan, which is coordinated with Social Security. The benefit is 2.5% or 2.7% (depending on hire date) @55 for "Classic" members and 2% @62 for new members as defined by PEPRA, subject to the compensation limitations set by PERS. Both the City and the employee contributes toward CalPERS retirement contributions. The city also participates in Social Security.

Health and Dental Insurance:The City offers the choice of HMO and PPO plans. The city pays major portion of the premium for employee and dependents depending on the health/ dental plan selected.

Life Insurance:City-paid term life insurance policy equal to three (3) times annual salary to a maximum of $500,000.

Disability Insurance:City-paid short-term and long-term disability insurance.

Management Physical:Annual City-paid physical examination.

Vacation:Twelve (12) vacation days after the first year of service; 15 days after four years, six months of service; 20 days after 19 years, six months of service.

Executive Leave:Forty (40) hours Executive Leave per year. The City Manager has discretion to grant an additional 40 hours each year.

Sick Leave: One day earned per month; unlimited accumulation; conversion upon retirement to cash credit toward health and/or dental insurance premiums, or to pension credits.

Holidays:Eleven (11) designated holidays per year, plus four personal holidays to be used at the employee's discretion.

Transportation Allowance:Monthly allowance is allocated by classifications below;

• Department Head $650.00
• Deputy Director/Manager/Director (Harbor/Utilities) $550.00
• Division Officer/Superintendent/ Chief of Staff / Administrator / Principal DCA $450.00
• Assistant to Executive / Executive Assistant / Executive Secretary/ Executive Support Staff $300.00

Deferred Compensation Plan:Optional for employee contribution to a supplementary retirement savings program available through Mission Square Retirement formerly ICMA-RC Retirement Corporation).

• Classic CalPERS Members: The City will contribute a maximum of up to two percent (2%) of base salary* for all qualified Classic CalPERS members.
• Public Employees’ Pension Reform Act (PEPRA) CalPERS Members: Effective the second full pay period following City Council adoption, the City contribution will increase from two percent (2%) to three percent (3%) of base salary* for all qualified PEPRA CalPERS members.

Flexible Spending Account (FSA):Optional election for employees to reduce taxable income for payment of allowable childcare or medical expenses.

Flexible/Hybrid Work Schedule:Available (subject to City Manager approval).

Paid Parental Leave: The City provides one hundred and sixty (160) hours of Paid Parental Leave at 100% of salary, for the birth, adoption or foster placement of a child, regardless of the gender, marital status or sexual orientation of the parent.

Closing Date/Time: 6/29/2024 11:59 PM Pacific

Long Beach, California United States View Map