PUBLIC RESPONSE DISPATCHER I

Position/Program Information

FIRST DAY OF FILING:

MAY 29, 2024 AT 8:00 A.M. (PT)

THE FILING PERIOD MAY BE SUSPENDED AT ANY TIME WITHOUT PRIOR NOTICE. THIS EXAMINATION MAY REOPEN AS THE NEEDS OF THE SERVICE REQUIRE.

NO APPLICATIONS WILL BE ACCEPTED OUTSIDE OF THE OFFICIAL APPLICATION FILING PERIOD, NO EXCEPTIONS.

EXAM NUMBER:
J2450K

TYPE OF RECRUITMENT:
OPEN COMPETITIVE JOB OPPORTUNITY

DEFINITION
Receives training and practical experience in receiving and responding to calls for emergency and non-emergency assistance and in dispatching law enforcement, fire fighting, or rescue units via the operation of the Computer Assisted Dispatch (CAD) system.

CLASSIFICATION STANDARDS
Positions allocable to the Public Response Dispatcher series are restricted to the Fire and Sheriff's Departments. Positions allocable to this entry-level class receive classroom and closely supervised on-the-job training from journey-level public response dispatchers. The work performed is of a progressively responsible nature and of broadening scope as capabilities develop until complete familiarity with all phases of the operation is gained. Immediate technical and administrative supervision is provided by a shift Supervising Public Response Dispatcher in the receipt and transmission of multiple, simultaneous messages via keyboard-controlled, computer-driven video display consoles. Incumbents must gain a thorough working knowledge of response procedures and must develop the ability to utilize sound judgment in initiating and coordinating responses to situations that may affect the lives and safety of the public, law enforcement, and other emergency services personnel. Incumbents in this class are required to serve a one-year probationary period.

Essential Job Functions

Transmits and receives coded and conventional messages to and from Sheriff’s stations and administrative, investigative, and patrol units via voice and digital communications.

Differentiates between routine, priority, and emergency messages and initiates or follows through on responses or advises supervisory personnel as required.

Evaluates, selects, and acts upon the most urgent multiple messages received from field units and re-establishes contact with bypassed units in order of apparent urgency.

Expedites emergency radio traffic between stations and field units by coordinating assistance response of personnel and equipment through the selection and utilization of communication channels that best meet the needs of the specific situation.

Upon the request of field units, selects and interrogates nationwide criminal justice data banks using a keyboard and monitor to obtain information on warrants, driver history, missing persons, vehicles, firearms, and miscellaneous property.

Analyzes the response for compatibility with the request and relays it to the requesting field unit.

Enters unit responses and clearances into the Sheriff’s Computer Aided Dispatch System.

Operates computerized telephone equipment at the Sheriff’s Communication Center, which enables the Sheriff’s Communication Center to maintain cold line communications with all Sheriff’s stations, public safety agencies, private safety agencies, and non-emergent agencies.

Obtains information from alarm companies and sends incidents to the appropriate sheriff's station; and obtains information for all County alarms and makes proper notifications.

Broadcasts information over radio or telephone lines using the proper dispatcher terminology.

Performs other related duties, as required.

Requirements

MINIMUM REQUIREMENTS
Graduation from high school or its equivalent*.

TYPEWRITING SKILLS
Ability to type at the rate of 30 net words per minute.

LICENSE
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS
Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

SPECIAL REQUIREMENT INFORMATION

Successful completion of the mandatory Department sponsored in-service POST Public Safety Dispatcher Course and the Sheriff's Communication Center Public Response Dispatcher Training program are required prior to final appointment.
*To determine if the diploma is equivalent to those of U.S. high schools, the foreign transcripts (high school, college or university) must be evaluated by one of the approved organizations listed on the State of California's Commission on Teacher Credentialing website, http://www.ctc.ca.gov/credentials/leaflets/cl635.pdf or the National Association of Credential Evaluation Services, http://www.naces.org . These organizations are private enterprises who charge a fee for their services.

ALL APPLICANTS MUST MEET THE EDUCATION REQUIREMENTS AT THE TIME OF FILING IN ORDER TO BE CONSIDERED FOR THIS EXAMINATION.

SUPPLEMENTAL QUESTIONNAIRE
As part of this application process, applicants will be required to complete a supplemental questionnaire. The questionnaire contains a pre-investigative questionnaire which will be utilized as part of the background investigation process to ensure applicants meet the standards set forth by the Los Angeles County Sheriff's Department. Applicants who fail the pre-investigative questionnaire will be disqualified and will have to wait twelve (12) months from the date of the disqualification in order to reapply.

Additional Information

EXAMINATION CONTENT
This examination will consist of three (3) parts:

PART I
An Entry Level Dispatcher Selection Battery written test evaluating verbal, reasoning, memory, and perceptual abilities weighted 60%.

The Entry Level Dispatcher Selection Battery written test has been developed and validated by the Commission of Peace Officer Standards and Training (P.O.S.T.). Individuals that have taken the P.O.S.T. Certified written test within the last 12 months may submit their test score for verification, in lieu of taking this written test.

Study guides are available to help candidates prepare for the written test. Copies may be
downloaded from the California P.O.S.T. website:

https://post.ca.gov/portals/0/post_docs/publications/Dispatcher_Selection_Test_Battery-Examinee_Guide.pdf

If you wish to retake the test rather than transfer your score, THE LATEST WRITTEN SCORE WILL APPLY. All transferred test scores are subject to verification by POST's Standards and Evaluations Services Bureau.

ONLY CANDIDATES WHO ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON PART I WILL PROCEED TO PART II.

PART II
A qualifying online typing assessment of 30 net words per minute will be required for candidates who have NOT held a typing position in the service of the County of Los Angeles. Applicants do not need to appear at a Los Angeles County Sheriff's Department exam facility to participate in this assessment. Applicants may complete the online assessment on a personal device during a specified examination period.

Applicants who do not pass their online typing assessment will not be allowed an additional opportunity. Applicants who fail to complete the online typing assessment will be automatically disqualified from participation in this examination.

The following candidates are NOT required to take the County performance typing test:

Those candidates who currently hold or have held a typing position with the requisite words per minute in the service of the County of Los Angeles;

Those candidates who have taken and passed a Los Angeles County typing performance test at the required words per minute administered by a County Department. Applicants must attach a copy of their typing certificate to their application at the time of filing or within seven (7) calendar days from the date of application filing. You may fax the documents to (323) 415-2580 or email any outstanding required documents to sheriffexmasunit@lasd.org .

ONLY CANDIDATES WHO ACHIEVE A PASSING SCORE IN THE PERFORMANCE TYPING TEST WILL PROCEED TO PART III.

THE WRITTEN AND PERFORMANCE TYPING TESTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

PART III
An interview evaluating general ability to perform the duties of the position weighted 40%.

CANDIDATES MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED PART OF THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER.

VETERAN'S CREDIT
If you served in the military and were honorably discharged, you may qualify for Veteran's Credit. To receive this credit, please include a copy of your DD214 Form issued by the branch of service with your application for review.

ELIGIBILITY INFORMATION
The names of the candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation. Applications will be processed on an as-received basis and promulgated to the eligible register accordingly.

NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS.

SPECIAL INFORMATION

SUCCESSFUL CANDIDATES MUST COMPLETE A THOROUGH BACKGROUND
INVESTIGATION, INCLUDING FINGERPRINT SEARCH. Examples of disqualifying factors include: Any felony convictions; job related misdemeanor convictions; certain serious traffic convictions or patterns of traffic violations (3 moving violations in one year; failure to appear; at fault accidents; suspended license; driving under the influence); poor credit history; poor employment history; substance abuse; anyone on probation.

ZERO TOLERANCE POLICY IF HIRED
The Los Angeles County Sheriff's Department (Department) has a "zero tolerance" policy for its employees for the following:

• use of narcotics, controlled substances, and/or prescription drugs without a prescription.

Any employee found in violation of this policy will be subject to discharge.

VACANCY INFORMATION
The eligible register resulting from this examination will be used to fill vacancies at the Los Angeles County Sheriff's Department, Technology and Support Division, Communications and Fleet Management Bureau.

AVAILABLE SHIFT Any Shift

APPOINTEES MUST BE WILLING TO WORK ANY SHIFT, INCLUDING EVENINGS, NIGHTS, WEEKENDS, AND HOLIDAYS.

APPLICATION AND FILING INFORMATION

APPLICATIONS MUST BE FILED ONLINE ONLY - APPLICATIONS SUBMITTED BY U.S. MAIL, FAX, OR IN PERSON WILL NOT BE ACCEPTED.

TO ENSURE THAT YOUR APPLICATION HAS BEEN SUCCESSFULLY SUBMITTED, YOU MUST HAVE RECEIVED A CONFIRMATION EMAIL AS VERIFICATION.
All applicants are required to submit a Standard County of Los Angeles Employment application and supplemental questionnaire ONLINE only. Resumes cannot be accepted in lieu of applications, although resumes and supporting documents may be uploaded as attachments to the online application.

Fill out your application and supplemental questionnaire completely. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. All information is subject to verification and applications may be rejected at any time during the selection process.

The acceptance of your application depends on whether you have clearly shown that you meet the MINIMUM REQUIREMENTS and you have completely filled out your application.

Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. Your application and supplemental questionnaire must be submitted electronically before 5:00 P.M., PT, on the last day of filing.

NO APPLICATIONS WILL BE ACCEPTED OUTSIDE OF THE OFFICIAL APPLICATION FILING PERIOD, NO EXCEPTIONS.

Plan to submit your online application well in advance of the 5:00 P.M. (PT) deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you don enter an incorrect email address.
IMPORTANT NOTES

• Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made.
• FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT.
• Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED .

CORRESPONDENCE AND UPDATES WILL BE SENT VIA E-MAIL

• All notices including invitation letters, result letters and notices of non-acceptance will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add cacontre@lasd.org , as well as noreply@governmentjobs.com , and info@governmentjobs.com to your email address book and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Please note, if you opt out of receiving emails, you can visit governmentjobs.com, log into your profile and check your inbox. The inbox retains a copy of all emails sent, for your records.

NOTE: Candidates who apply online must upload any required documents as attachments during application submission. If you are unable to attach required documents, you may fax the documents to (323) 415-2580 or email documents to sheriffexamsunit@lasd.org at the time of filing, or within seven (7) calendar days from the date of application filing. Please include your Name, the Exam Number, and the Exam Title on the faxed documents.

SOCIAL SECURITY NUMBER :
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

NO SHARING OF USER ID AND PASSWORD:
All applicants must file their application online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.

California Relay Services Phone: (800) 735-2922
ADA Coordinator Phone: (213) 229-1621
Teletype Phone: (213) 626-0251
Department Contact Name: Professional Examinations Unit
Department Contact Phone: (323) 526-5611
Department Contact Email: sheriffexamsunit@lasd.org

For more information on Employment Information, click on the link below.

http://file.lacounty.gov/SDSInter/dhr/247636_EmploymentInformation.pdf

For detailed information, please click here

Closing Date/Time: Continuous

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