INTERMEDIATE CLERK (GAIN/START)

Position/Program Information

FILING DATES:
Applications will be accepted starting day Friday, May 31, 2024, 8:00 a.m., PT until the needs of the service are met and is subject to closure without prior notice.

EXAM NUMBER:
41138F

TYPE OF RECRUITMENT:
Open Competitive Opportunity

REPOSTING INFORMATION: This is a reposting to reopen the exam number 41138F, update exam title, salary and filing information, Supplemental Questionnaire, Fair Chance Initiative, and Anti-Racism, Diversity, and Inclusion (ARDI).

APPLICANTS MUST MEET THE SELECTION REQUIREMENTS AT THE TIME OF FILING

DEFINITION:
Performs specialized clerical duties.

CLASSIFICATION STANDARDS:
Positions allocable to this class typically report to a clerical supervisor or higher and perform specialized clerical duties requiring a working knowledge of specialized subject matter and the specialized clerical functions involved. Performance of assigned duties requires initiative and independent judgment within procedural and policy limits.

Essential Job Functions

Processes documents according to established procedures; examples include reports, charts, tables and lists, bills, receipts, statements, case files, permits, licenses, and notices.

Reviews documents for completeness, accuracy, and compliance with legal and other requirements.

Answers questions and provides information to the public concerning regulations, procedures, forms , applications, programs and services, and permit requests.

Maintains records requiring specialized knowledge and judgment in the selection, compilation or computation of data; examples include cost records and distribution and control ledgers which can be posted without extensive knowledge of bookkeeping.

Compares or segregates documents where specialized knowledge of the function and more than a routine check for completeness and accuracy is involved.

Utilizes office- machines such as computers or terminals, copiers, scanners, or calculators incidental to the performance of other duties.

Searches records and files for data where judgment and discrimination are required in selecting or abstracting material.

Indexes and cross-references records and files.

Sorts, arranges and files documents and publications; retrieves and issues filed materials.

Calculates amounts due, collects fees, and issues receipts.

Requests, receives, stores, inventories, and issues office supplies, and maintains related records.

Receives, sorts and distributes mail.

Serves as a receptionist or counter clerk, as needed.

Requirements

SELECTION REQUIREMENTS:
Option I:
A current participant within the Los Angeles County Greater Avenues for Independence (GAIN)/Skills and Training to Achieve Readiness for Tomorrow (START) AND six months of office clerical experience in the service of the County of Los Angeles -OR-

Option II:
A current participant within the Los Angeles County Greater Avenues for Independence (GAIN)/ Skills and Training to Achieve Readiness for Tomorrow (START) AND one year of office clerical experience outside the service of the County of Los Angeles -OR-

Option III*:
A current participant within the Los Angeles County Greater Avenues for Independence (GAIN)/ Skills and Training to Achieve Readiness for Tomorrow (START) AND a certificate or Associate of Arts degree in clerical procedures or office administration from an accredited college or university.

Note: Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part time ratio, such as 20 hours per week for two (2) months equals one (1) month of experience.

SPECIAL REQUIREMENT INFORMATION:
* In order to qualify under Option III, you MUST include a legible copy of the official diploma, official transcripts, official letter, evaluation report of a transcript, or a certificate of completion with your application or within ten (10) calendar days from application submission. Official transcript and official letter are defined as transcript or letter that bears the college seal and states "official and/or copy" issued by the school's Registrar Office. A printout of the transcript from the school's website is NOT considered official and will not be accepted which may result in your application being rejected. Note: Foreign studies must be evaluated by an academic credential evaluation recognized by the NACES or the AICE of the United States and deemed to be equivalent to degrees from the United States. (See Accreditation Information under Employment Information).

LICENSE:
A valid California Class "C" Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS:
Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

ENDORSEMENT OF COUNTY QUALIFICATIONS:
Experience gained in a position performing similar kinds of work which provides the knowledge, skills, and abilities required for the higher-level position will be accepted. Experience claimed will be verified and evaluated to determine if the type, level or length of experience is qualifying. Applicants must supply sufficient information for this evaluation to be made. County employees who wish to meet the requirements using out-of-class experience must provide, within ten (10) calendar days of filing, written proof of this experience in a Verification of Experience Letter(VOEL) signed and approved by their Departmental Human Resources Manager or authorized representative. Employees do not need to submit such verification if they hold or have held one of the positions listed in the requirements, or a position deemed to be at equivalent level. Credit will only be given for out-of-class experience to meet the selection requirements.

Additional Information

IMPORTANT NOTES:

• Please note that all information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made.
• FALSIFICATION of any information may result in DISQUALIFICATION.
• Utilizing VERBIAGE from the Class Specification and/or Selection Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFED.

EXAMINATION CONTENT:
This exam will consist of a multiple choice and/or simulation assessment(s), weighted 100%, measuring:

• General Problem Solving Skills
• Customer Focus
• Learning Potential
• Responsibility

Applicants must meet the Selection Requirements and achieve a passing score of 70% or higher on the multiple choice examination in order to be placed on the eligible register.

Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add RomeoTeves@dpss.lacounty.gov , info@governmentjobs.com , ITCCentralHiring@dpss.lacounty.gov, talentcentral@shl.com , no-reply@proctoru.com , donot-reply@amcatmail.com and the domains @dpss.lacounty.gov, @hr.lacounty.gov, and governmentjobs.com to your email address and list of approved email senders to prevent email notifications from being filtered as spam/junk/clutter email.

It is your responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or re-scheduling of a test component.

Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

Notice of Non-acceptance and Final Result letters will be sent via E-mail or USPS, depending on your chosen method of contact in the supplemental questionnaire. Test scores cannot be given over the phone.

STANDARDIZED MULTIPLE-CHOICE AND/OR SIMULATION ASSESSMENT(S) ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19

TRANSFER OF TEST COMPONENTS:

• Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination.
• This examination contains test components that may be used in the future for new examinations and your test scores may be transferred.

TEST PREPARATION:
Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help in preparing for the test, we advise you to review all related materials that you deem necessary.

• An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find a Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section.
• Additional practice tests are available at https://www.shldirect.com/en/practice-tests .

ELIGIBILITY INFORMATION:
Applications will be processed on an as-received basis and promulgated to the list of eligible candidates accordingly. The names of candidates receiving a passing grade in the examination will be placed on the eligible list in order of their score group for a period of twelve (12) months following the date of promulgation. No person may compete in this exam more than once in a 12-month period.

SELECTIVE CERTIFICATION REGISTERS:
Selective certification registers may be prepared for the following language specialties: AMESLAN, Arabic, Armenian, Cambodian, Cantonese, Farsi, Korean, Lao, Mandarin, Russian, Spanish, Tagalog, and Vietnamese. The Department may also prepare selective certification registers by service areas.

Candidates who wish to have their names placed on a language selective certification register must indicate their foreign language on the application and pass a qualifying language proficiency test on their ability to speak, read, and write English and the specialty language.

VACANCY INFORMATION:
The resulting eligible register will be used to fill vacancies throughout Los Angeles County.

PASSING THIS EXAMINATION AND BEING PLACED ON THE ELIGIBLE RESGISTER DOES NOT GUARANTEE AN OFFER OF EMPLOYMENT.

APPLICATION AND FILING INFORMATION:
Applications must be filed online only. We must receive your application before 5:00 p.m., PT, on the last day of filing. Applications submitted by U.S. mail, fax, or in person will not be accepted. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using the website https://www.governmentjobs.com/careers/lacounty .

Applicants must submit all applicable documents (proof of out-of-class experience, diplomas, official transcripts, certificates, etc.) during application submission. All documents must be clear and legible. Although resumes can be uploaded as attachments to the application, resumes cannot be accepted in lieu of completing the online application.

Documents not submitted with the application may be emailed to ExamsUnit@dpss.lacounty.gov but must be received within ten (10) calendar days of filing. All emails must clearly identify the applicant's name and the subject line must include the exam name, Intermediate Clerk (GAIN/START) and exam number 41138F.

Acceptance of your application depends on whether you clearly show that you meet the Selection Requirements. Fill out the online application completely and correctly in order to receive full credit for any related education, training, and job experience. For each job held, give the name and address of your employer, your job title, beginning and ending dates, and description of work performed. Utilizing verbiage from the Class Specification and/or Selection Requirements will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and disqualification. All information supplied is subject to verification. APPLICATIONS MAY BE REJECTED AT ANY STAGE OF THE SELECTION PROCESS. Falsification of any information may result in disqualification or rescission of appointment.

PLEASE REVIEW YOUR APPLICATION CAREFULLY AND COMPLETELY PRIOR TO CLICKING THE "SUBMIT" BUTTON

FAIR CHANCE INITIATIVE:
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI):
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Public Social Services is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

SOCIAL SECURITY NUMBER:
Please include your Social Security Number for record control purposes.

Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID AND PASSWORD:
All candidates must file their application online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record and is subject to disqualification for this examination.

Questions regarding this posting may be emailed, with the exam name Intermediate Clerk (GAIN/START) and exam number 41138F in the subject line, to ExamsUnit@dpss.lacounty.gov .

TESTING ACCOMMODATIONS COORDINATOR CONTACT INFORMATION:
If you need accommodation to take an assessment/test, email the Testing Accommodations Coordinator at TestingAccommodations@hr.lacounty.gov .

DEPARTMENT CONTACT INFORMATION:
Teletype Phone: (800) 897-0077
California Relay Services Phone: (800) 735-2922

Department Contact Name: Romeo Teves
Department Contact Phone: (562)566 - 7535
Department Contact Email: ExamsUnit@dpss.lacounty.gov .

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