IT TECHNICIAN 3

Announcement Number: 47389 Open to all qualified persons. Posted 05/08/2024 Close Date: 05/22/2024 Recruiter:
CLARK MANDICHAK
Phone: (775)684-0154
Email: clarkmandichak@admin.nv.gov Applications accepted for another 2 Days 17 Hrs 44 Mins
The Position

Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations.

Incumbents independently resolve many users' PC issues including email and applications problems and record calls using the help desk application. Incumbents identify and decide how to resolve problems themselves or through appropriate referral; use utilities to check for network connectivity; and establish user rights.

This is a recruitment for an IT Tech III vacancy within the Client Services Unit of the Office of the Chief Information Officer. Position is based in Carson City, NV and working under the Service Desk Manager. Provides support to all State agency's employees in the Client Services group and tasked with providing quality customer service by answering calls and providing one stop shopping for users by supporting desktop, network, hardware and software issues. Additionally, this position may be responsible, installing, configuring, monitoring, and maintaining Windows based desktop PCs, laptops, PDA phones, NHP/MDC tablets, mobile hand-held devices, servers, network equipment, and peripherals across the entire state of Nevada. Incumbents may also be charged with fixing PCs, monitoring the network and assisting with Service Desk user support. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/

To Qualify:

In order to be qualified, you must meet the following requirements:
Education and Experience (Minimum Qualifications) Graduation from high school or equivalent and four years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, two years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician II in Nevada State service; OR an equivalent combination of education and experience. Special Notes Some positions require an applicant to undergo a background investigation prior to appointment. These positions will be identified at the time of recruitment. Special Requirements A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. A State of Nevada/FBI background check will be required of the selected applicant. A pre-employment criminal history check and fingerprinting are required. This position has a 25% travel requirement. Requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.
The following additional questions are part of this Recruitment

1) Describe your service desk experience.

2) Describe your experience with troubleshooting, repairing, configuring, and installing computer software and hardware in an Enterprise environment.
INFORMATIONAL LINKS For more information about state employment, visit the following:
Division of Human Resource Management: http://hr.nv.gov
Public Employees Retirement System: http://www.nvpers.org
Public Employees Benefits Program: http://pebp.state.nv.us
More Benefits Information: http://nvjobs.nv.gov/Applicants/EB
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Email Direct Inquiries or Correspondence to: Division of Human Resource Management
Northern Nevada
515 East Musser Street,
First Floor
Carson City, Nevada 89701-4204

Minden, Nevada United States View Map