POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION
The Guest Relations Clerk position performs work of a varied and routine nature, which includes providing guest service, performing a number of registration functions, point of sale transactions, and/or assisting with other department work. Once trained, employees must be able to perform with minimal supervision in a fast-paced leisure facility environment.
The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate.
ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES
The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: Westminster’s purpose is to provide core services and foster economic resilience to give our community the opportunity to thrive. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - Pride - Integrity - Responsibility - Innovation - Teamwork).
This position supports the goals of the Parks, Recreation and Libraries Department, which enhances the quality of life for all Westminster citizens by providing diverse leisure, recreational and informational services and resources; and acquiring, developing and maintaining first-class parks, facilities, open space and recreational trails. This position works towards the accomplishment of the Departments mission: “Together we create exceptional opportunities for a vibrant community with a commitment to nature, wellness and literacy.”
Every employee is accountable to:- Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
- Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback
- Act as an ambassador by understanding and fostering the organization's mission and vision
- Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner
- Demonstrate integrity and builds trust through credibility, reliability, commitment, loyalty, and ethical behavior
- Address difficult or contentious issues in a constructive manner
- Support/promote change; demonstrate flexibility, and take calculated risks when appropriate
- Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
- Work to continuously improve the efficiency and effectiveness of the service or product being delivered
- Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
- Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences
GENERAL COMPETENCIES Citywide - Every employee in this position is accountable to:- Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
- Recognize personal strengths and weaknesses, and target areas for personal self-development
- Demonstrate initiative in performing job tasks
- Exhibit problem-solving skills leading to sound judgment and quality decisions
- Achieve goals, handle assigned workload and new assignments effectively; demonstrate an ability to work independently
- Communicate effectively with individuals and groups using clear and concise verbal and written communications
- Demonstrate accountability for work, and take ownership in job performance
- Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product
Job Specific - Every employee in this position must be able to:- Demonstrate knowledge of current guest service and business practices, using office equipment and computer software
- Demonstrate excellent skills in guest/host relations
- Learn routine business procedures within 6-month training period and access information.
- Understand and carry out oral and written instructions
- Handle consistent cash transactions accurately
- Assist the public and City staff in a friendly and helpful manner establishing effective working relationships
- Maintain moderately complex records diligently and accurately
- Work in a high-usage/fast-paced recreation facility environment
- Demonstrate knowledge or experience in the operation of standard office equipment including the personal computer, telephone, copy machine, and cash drawers
- Demonstrate familiarity with Microsoft Windows and recreation software
JOB SPECIFIC FUNCTIONS
Essential Job Functions, Duties, Responsibilities, and Tasks 1. Perform reception and guest relations duties in a fast-paced, high volume environment, which may include:
- Selling membership passes, taking program registrations, completing point of sale transactions and merchandise sales, making court reservations, taking general admissions, performing ID verifications, and handling high-volume telephone calls
- Directing individuals to proper locations, providing information, and other activities that serve the center guests
- Scheduling rooms and birthday parties and assisting with rental requests
- Maintaining, ordering, and inventorying coffee, office and pro shop supplies, and displays
2. Complete accurate transactions (cash, check, credit card, gift card) and reconcile at end of shift
3. Sort and file various types of correspondence, material, and documents
4. Assist in marketing efforts including proofing seasonal brochures, flyers, and special campaigns
5. Provide information related to department facilities, programs, and activities using phone, e-mail, and personal contacts
6. Monitor guest adherence to facility policies and procedures and report disruptive behavior
7. Assist in the maintenance of various records and manuals such as inventory, activity reports, billing, receipts, membership passes, reservations, and minor financial accounts
8. Assist in the supervision of community service workers and volunteers
9. Maintain lost and found
10. Clean facility by monitoring restrooms and other various cleaning as needed or assigned
11. Maintain regular and punctual attendance
Other Duties and Responsibilities for Guest Relations Clerk I 1. Conduct facility tours for potential new members
2. Monitor participants and activities in the facility
Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City’s discretion.
POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS
Education, Experience, Skills, Formal Training, Licenses, and Certifications Required :- Must be at least 18 years of age
- Graduation from high school or GED
- Must possess or be able to obtain first aid, AED and CPR Certification within sixty (60) days of hire
- Keyboard speed of 25 words per minute
Preferred :- Familiarity with current computer applications, specifically RecTrac
- Cash handling experience
- A minimum of one (1) year customer service experience in a fast-paced environment
- Knowledge of Spanish and/or other languages
Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered.
Physical Requirements Work is both sedentary in nature, and requires sufficient physical stamina and strength for:
- Constant sitting to perform daily tasks; computer use; frequent walking through a multilevel facility to retrieve information; frequent standing, sometimes for extended periods
- Frequent squatting, bending, reaching above shoulder, and twisting to file documents and lift supplies and material; occasional kneeling, crawling, climbing, balancing, and reaching below shoulder to store documents, material, and supplies
- Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment
- Frequent lifting, carrying, pushing, and pulling of up to ten (10) pounds to move material and supplies; occasional lifting, pushing, and pulling of up to fifty (50)pounds with dollies and carts; infrequent lifting, pushing, and pulling of up to sixty (60) pounds with dollies and carts
WORKING CONDITIONS Work is constantly indoors and is primarily sedentary office work. Must demonstrate the ability to meet the physical demands of the job including the ability to retrieve information from various locations in the office when needed. Exposure to periods of high activity and stress under demanding conditions. The position requires a great deal of communication with City employees, the public, and outside agencies.
Required Materials and Equipment Cash register, telephone, fax machine, photocopy machine, calculator, scanner, books and files, personal computers, and other standard office equipment.
PRE-EMPLOYMENT REQUIREMENTS - Background checks will include employment references and criminal history, and when applicable, credit check, driver license record, and education verification
- Drug screen
- Physical
- Must be legally entitled to work in the United States
Employees not assigned benefits are employees working less than 20 hours a week, temporary employees, seasonal employees, and hourly employees.
Closing Date/Time: 5/6/2024 8:30 AM Mountain
