Health Services Administrator - Level C

The Position

Why Join Contra Costa Health?

Contra Costa Health is offering an excellent employment opportunity for qualified individuals interested in the Health Services Administrator Level C position. The department is seeking to fill up to six (6) vacancies within the Contra Costa Regional Medical Center (CCRMC), the Public Health Division, the Health, Housing and Homeless (H3) Division, and the Contra Costa Health Plan (CCHP).

The Health Services Administrator - Level C is responsible for providing varied administrative and management services in any division or organizational component of the Health Services Department. Incumbents may be required to occasionally travel to different locations throughout Contra Costa County.
The Health Services Administrator Level C plans, organizes, and directs the program activities, administrative duties, and the management of case management and clinical programs within Public Health. The position will work collaboratively with other Health Services Divisions.

Contra Costa Regional Medical Center’s Quality department consists of a group of dynamic dedicated individuals focused on improving the quality of care, patient safety & regulatory compliance in acute care and ambulatory settings. They collaborate with multiple disciplines to design, monitor, and improve processes.

Contra Costa Public Health Division’s mission is to promote and protect the health and well-being of the individual, family, and community in Contra Costa County. They give special attention to those communities and populations most at risk for poor health outcomes and those most affected by environmental inequities, using a broad spectrum of strategies and an array of services to accomplish our mission.

The Health, Housing and Homeless Division is committed to making homelessness short-lived and non-recurring by ensuring an integrated system of housing and support services for persons experiencing homelessness in Contra Costa County. H3 operates a homeless service delivery system that includes street outreach, respite, and emergency shelters, independent living programs for transition-age youth, and permanent supportive housing for adults, youth, and families.

The Contra Costa Health Plan provides managed care health insurance with its safety net community and county provider partners at an affordable price for diverse populations. They offer patient-centered medical homes to assure coordinated, comprehensive, compassionate, and quality care. Contra Costa Health Plan is the County’s federally qualified Health Maintenance Organization (HMO).

We are looking for someone who is:

• A creative problem solver. You will be responsible for addressing urgent new challenges along with existing ones
• Communicative. You will be responsible for communicating relevant changes and updates on information relevant to internal and external partners
• Focused. You will be able to work effectively during challenging situations while maintaining composure
• Results driven. You will be responsible for maximizing program effectiveness through strategic vision, planning and partnerships
• Supportive. You will be responsible for supporting staff by providing appropriate training, guidance, delegation, and coaching

What you will typically be responsible for:

• Program planning, organizing, directing the overall administration and management of corresponding Public Health program
• Serving as a technical expert and liaison with public health department staff
• Evaluating management staff performance
• Oversight of training, supervision of program managers and supervisors
• Managing & facilitating change, addressing key factors that influence successful organizational change

A few reasons you might love this job:

• You will be part of a dynamic team working to improve health outcomes and empower local communities
• There are unique opportunities to collaborate with internal and external partners
• You will have job stability and opportunities for career growth

A few challenges you might face in this job:

• The demands and needs of the program can change rapidly
• Work can be time-sensitive and stressful at times
• Managing interpersonally strained situations

Competencies Required:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Professional & Technical Expertise: Applying technical subject matter to the job
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Involving Others (Engaging Teams): Engaging others for input, contribution, and shared responsibility for outcomes
• Leadership: Guiding and encouraging others to accomplish a common goal
• Allocating Resources: Prioritizing the use of fiscal and material resources to maximize organizational effectiveness
• Project Management: Ensuring that projects are on-time, on-budget, and achieve their objectives

To read the complete job description, please visit the website: https://www.cccounty.us/hr .
The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

Education: Possession of a baccalaureate degree from an accredited college or university with a major in Business Administration, Public Administration, Hospital Administration, Welfare Administration, Finance or a closely related field.

Substitution for the required degree: Successful completion of at least 60 semester or 90 quarter units from an accredited college or university which included courses in English Composition, Social Science, Behavioral Science and mathematics transferable to the California State University System for credit, and two (2) years of full-time (or the equivalent of full-time) experience performing administrative duties in a health service agency or program.Substitution for the required academic major: Either one (1) year of full-time (or the equivalent of full-time) experience performing administrative duties in a health service agency or program, or possession of a Master's degree in Business Administration, Public Administration, Hospital Administration, Welfare Administration, Finance or a closely related field may be substituted for the academic major.

Experience:
Level C: At least 36 months full-time (or the equivalent of full-time) experience performing administrative duties in a health service agency or program is required.

Substitution (Levels B and C): Possession of a Master's degree in Business Administration, Public Administration, Hospital Administration, Welfare Administration, Finance or a closely related field may be substituted for one (1) year of the required experience.
Desirable Qualifications:

• Experience in program creation, implementation, and management
• Experience in managing and direct supervision of professional staff
• Experience in managing multi-disciplinary teams
• Experience in principals and practice of public health administration
• Successful candidates for the position in the Women, Infants and Children (WIC) program must possess and maintain throughout the duration of employment a current registration as a Dietitian with the Academy of Nutrition and Dietetics (formerly the American Dietetic Association).

Selection Process

1. Application Filing and Evaluation: All applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.

2. Behavioral Consistency Questionnaire: Candidates who possess the minimum qualifications will be invited to participate in an online video assessment. The assessment will measure candidates' competencies as they relate to the job. In the assessment, candidates must achieve an average passing score of 70% or higher on each of the competencies, as well as an overall passing score of 70% or higher. These may include, but are not limited to: Writing, Critical Thinking, Delivering Results, Displaying Ownership and Accountability, Oral Communication, Leadership, and Project Management. (Weighted 100%).

The online assessment is tentatively scheduled to take place via computer (remotely) during the week of May 16, 2024.

The virtual oral assessment will be administered remotely using a computer or mobile device such as a tablet or smartphone. You will need access to a reliable internet connection to take the assessment, as well as a computer or mobile device with a camera.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org . For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1-855-524-5627.

CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 5/6/2024 11:59 PM Pacific

Contra Costa County, California United States View Map