Claims Assistant

The Job

The Department of Risk Management is recruiting for Claims Assistants who assist Workers' Compensation Adjusters with routine aspects of complex cases. Duties include the following: obtain and document disability status, return to work dates, work restrictions and follow-up appointment information; maintain benefit payment cards; process and cycle computer payments; and calculate benefit rates.

For more detailed information, please refer to the Claims Assista nt job description.

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Applicants must pass a background investigation, which includes fingerprinting, credit check, and/or medical exam, prior to appointment.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

Experience - Applicants must meet one of the following options:

Option 1
Twelve (12) months of workers' compensation experience in a private or public sector claims management environment, performing routine clerical tasks, which included performing basic arithmetical calculations, data entry, composing correspondence, providing information to the public, and preparing, maintaining, organizing and processing claimant files and other paperwork.

Option 1 Substitution: Successful completion of courses taken to satisfy requirements for an Insurance Education Association (WCCA) certificate (or comparable coursework involving State of California workers' compensation laws) may be substituted at a rate of one class for one month of experience, up to a maximum (6) months of the required experience OR completed college coursework in finance, accounting, biology, or paralegal studies may be substituted for experience at a rate of 12 semester (18 quarter) units for one month, up to six (6) months of experience. Classes/coursework may substitute for a maximum of 6 months of the required experience . If substituting coursework for experience, transcripts must be attached.

Note: Qualifying coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education.

-OR-

Option 2
Six (6) months of experience in a public sector claims management environment, which included calculating benefits, preparing benefit notices, and filing legal documents; -OR- six (6) months of experience in a private sector organization, which included processing workers' compensation billing, obtaining workers' compensation authorization, processing claim paperwork, and/or setting up workers' compensation claims.

Desired Qualifications

The ideal candidate will have extensive experience working in a public sector claims management environment, which included using Microsoft Office Suite (i.e, Word and Excel), computers, fax machines, and multi-line telephone systems.

Selection Process

Examination Procedure:

There will be a competitive evaluation of qualifications based on the information provided in your Application and the Supplemental Questionnaire. It is to your advantage to provide as much relevant and detailed work experience as possible, as only the most highly qualified candidates, based on the evaluation results, may be referred for interview.

Application Procedure : To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire by 5:00 pm, May 3rd, 2024. Do not refer to a resume as it will not be reviewed.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline . Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you require technical assistance, please click HE RE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the computer or browser used to submit the application.

All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings to allow e-mails from San Bernardino County through governmentjobs.com and from email addresses with the following domain "@hr.sbcounty.gov". Applicants are encouraged to check their e-mail frequently to learn of any additional information regarding this recruitment. Also, check your Government Jobs account for notifications. Finally, be sure to keep your personal information updated. Taking these steps now will help ensure you receive all communications regarding this recruitment.

EEO/ADA: S an Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of the recruitment filing deadline.

Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click HERE for information and instructions to request Veteran's Preference points.

Please click HERE for important Applicant Information and the County Employment Process .

Technical & Inspection Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits,* please click here .

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

*Retirement benefits subject to change.

Closing Date/Time: 5/3/2024 5:00 PM Pacific

San Bernardino, California United States View Map