Position Scope
GENERAL PURPOSE: Under general supervision, incumbent is responsible for assisting with the management and administration of the City’s claims, insurance, and safety management programs.
Primary responsibilities include administration of workers’ compensation, property, liability, and automobile claims management programs. Other duties will be to assist in the delivery of the City's safety and loss prevention programs, working with the Risk and Safety Manager to ensure all employees have a safe and healthy work environment and the City is following ADOSH safety regulations.
Primary Duties and Responsibilities
The following duties
ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
- Point of contact for employees who are injured on the job and with Arizona Municipal Risk Retention Pool (AMRRP) Workers' Compensation claim representatives.
- Administer the City's Return-To-Work program by monitoring employee medical visits and work restrictions.
- Partner with departments to identify light duty work/jobs until the employee is released to full duty status.
- Manage medical provider relationships and identify competent occupational medical clinics for treatment of injuries, vaccinations, and DOT drug and alcohol testing.
- Track and attend virtual or in person hearings before the Industrial Commission of Arizona.
- Maintain OSHA Injury and Illness records including tracking 'Days Away from Work' and 'Restricted Work Days', and maintain and update the OSHA 300 Log, Form 300A and Annual Summary of Work related Injuries and Illnesses.
- Serve as the point of contact for departments and employees to report auto and property accidents and damage.
- Review and report claims to AMRRP and work with WC, Property & Casualty claim representatives and adjusters.
- Work with City departments and monitor repairs and or replacement of City vehicles, equipment, or property.
- Review and discuss insurance reimbursement and claim settlements with Risk Manager before acceptance.
- Serve as the primary contact for liability claims filed against the City. Respond to citizen complaints or concerns. Review Notice of Claim processes.
- Provide claim status updates to the Risk Manager and Legal Department and maintain ‘Notice of Claim’ records and tracking spreadsheet.
- Provide assistance to departments on insurance issues and certificates of insurance.
- Conduct loss analysis of claims and OSHA recordable injuries and illnesses to identify trends.
- Manage Risk Management budget and approve payment of claim deductibles and uninsured expenses.
- Conduct field investigations, facility inspections, and audits to determine compensability of claims and recommend preventive measures.
- Research safety training topics and participate in training sessions for departments.
- Participate in department safety committees and develops policies to meet regulatory requirements.
- Assist with investigations for large loss events.
- Participate in City training programs to minimize losses and conducts risk management orientation for new employees.
- Maintain confidentiality of work-related issues and city information.
- Perform other related duties as assigned.
Minimum Qualifications & Position Requirements
Education and Experience:Bachelor's Degree in Occupational Safety, Public or Business Administration or related field and four years of increasingly responsible experience claims administration and settlement and litigation management. Claims and Risk Management or Safety designation preferred.
Necessary Knowledge, Skills, and Abilities:Knowledge of: - Arizona workers' compensation laws and liability statutes and State and Federal regulations pertaining to claim handling.
- Local, state, and federal laws and regulations governing claims management and safety.
- City organization, operations, policies, and procedures.
- Claims Management and Safety Administration principles and practices.
- Mathematical principles.
- Customer service principles.
- Contractual risk transfer techniques.
- Principles of loss prevention and risk identification.
- Operational characteristics, services, and activities of a claims management department and safety program.
- Terminology of the insurance industry and self-insurance programs including Workers Compensation, property, liability, and employment practices claims, litigation, safety, loss reduction, and loss control and OSHA laws and regulations.
- Municipal claims management, claims adjusting, and subrogation. and related City policies, ordinances, and codes.
- Effective communication and negotiation strategies.
- Research techniques, methods, and procedures.
- Pertinent federal, state, and local laws, codes, and regulations.
- Principles of confidential records and file management.
Skill in:- Operating a personal computer utilizing a variety of business software including MS Office
- Effective written and verbal communication.
Ability to:- Research, analyze, compile, manipulate, and summarize research and data
- Ensure compliance with applicable federal, state, and local laws, rules, and regulations
- Analyze, interpret, and understand technical and statistical information
- Write technical procedures, policies, contracts, and/or other related materials
- Maintain effective working relationships with various stakeholders
- Maintain confidentiality
- Conduct interviews
- Manage multiple priorities simultaneously
- Interpret the City Employee Policy Manual and provide guidance
- Present ideas concisely and effectively and give presentations
- Innovate effective methods to achieve desired results
- Evaluate and analyze claims, litigation, and risk management issues
- Prepare clear and concise administrative and financial reports
- Analyze problems and implement recommendations
- Handle multiple projects and prioritize work
- Interpret and apply policies, laws, rules, and regulations
- Work independently or as part of a team
- Communicate clearly and concisely, both orally and in writing
- Conduct site visits and perform job duties in various conditions including exposure to dust, grease, noise, inclement weather, temperature extremes, unpleasant odors and identify and avoid exposure to environment material
Additional Information
Must maintain a valid Arizona Driver’s License.
Employee Benefits & Wellness
The City offers a comprehensive benefits package to full-time classified and management employees. Part-time classified employees may be eligible for select benefits where defined.
For complete Benefit Plan & Wellness Information, please visit the City website at:
Benefits & Wellness
City benefit plans are subject to change at any time.
Closing Date/Time: 5/3/2024 11:59 PM Mountain
