JOB SUMMARY
JOB SUMMARY A Police Services Specialist (PSS) is responsible for performing a variety of tasks in support of law enforcement and crime prevention functions. Duties include assisting the public by taking calls for service over the telephone and/or in person, completing all appropriate paperwork and collecting any relevant evidence, and other assignments as assigned and completing a variety of administrative tasks in support of the Police Department. Will report to a patrol supervisor. A PSS is not a peace officer as defined by Texas Local Government Code 143.003 (5) or Art 2.12 of the Code of Criminal Procedure, and as such, have no authority to detain or arrest offenders and will not have supervisory responsibilities.
ESSENTIAL FUNCTIONS AND DECISION MAKING
ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Conducts initial contact with citizens, either in person or by phone, related to calls that are not in progress, do not involve suspects who are on scene or who may return to the scene, and do not pose any known threats to any person's safety. Interviews citizens related to calls for service and thereafter documents any offenses and collects evidence including but not limited to statements, video, forensic evidence, and photographs.
2. Prepares written reports by hand and computer using proper grammar and spelling. Uses the computer to search databases and perform research.
3. Effectively manages time and prioritizes work. Handles situations appropriately through effective communication and interpersonal skills. Interacts with citizens and co-workers for input and feedback to meet departmental objectives. Follows protocol established by the Department.
4. Attends meetings and training sessions as required.
5. PSS's will not detain, arrest, or issue citations to any person. Such investigative authority lies only with police officers.
6. Performs any other non-police officer duties as assigned by their designated supervisor.
7. Perform any other related duties as required or assigned.
MINIMUM QUALIFICATIONS (Salary is dependent upon qualifications)
MINIMUM REQUIREMENTS: High school diploma/graduate or GED
Valid Texas Driver's License with an acceptable driving record.
CPR Certification within 6 months of hire.
Must be able to successfully complete required departmental training to ensure the use of computers, radios, and cameras
Ability to use word processing software and police crime software.
Must pass a background check and meet Criminal Justice Information Services (CJIS) requirements.
Must speak, read, and write the English language.
Must be able to testify in court, as required.
PREFERRED QUALIFICATIONS: One year of public safety or customer service experience
Familiarization with emergency procedures.
CORE COMPETENCIES AND PHYSICAL DEMANDS
CORE COMPETENCIES AND PHYSICAL DEMANDS: Must be able to read and comprehend laws and policies.
Must be able to use a computer to research any applicable laws or polices.
Must be able to write using clear sentence structure, accurate grammar, and spelling required for all documents.
Must comprehend basic math including addition, subtraction, multiplication, division, and weights and measures.
Ability to interview. Effectively communicates with persons of diverse backgrounds and various conditions. Promotes a team-oriented work environment.
Extensive contact with the public; must be able to interact in a courteous and professional manner. Ability to work effectively with a variety of individuals including students, citizens, and civic groups.
Must maintain a favorable relationship with the members of the police, fire, EMS departments as well as other city employees.
Position may require working days, evenings or nights, weekends and possibly holidays.
The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives. We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance. 2023 Benefits Guide BENEFITSMedical, Dental & Vision Coverage
- United Healthcare
- Choice Plus PPO Plan
- Prescription Drug Plan
- Wellness Initiatives
- Virtual Doctor Visits 24/7
- Dental Plan
Davis Vision Insurance
- Base Vision Plan
- Premium Vision Plan
- Laser Vision Correction discounts
Retirement
- Texas MunicipalRetirement System (TMRS)
- Mission Square Retirement Corporation - optional 457-deferred compensation plan & Roth IRA
ADDITIONAL BENEFITS - Flexible Spending Accounts
- City paid Life and AD&D Insurance
- Voluntary Life, AD&D and Long Term Disability insurance
- Employee Assistance Program
- Vacation
- Sick Leave
- Holidays
- Longevity Pay
- Tuition Reimbursement
- Activity Center Membership
- Direct Deposit
The City of San Marcos strives to provide employees with an opportunity for a flexible and positive work/life balance. Employees in eligible positions are offered remote telework options of up to two days per week or 40% of an employee's scheduled work hours. Remote telework eligibility will be determined by department directors to ensure the City provides quality services.
Closing Date/Time: 5/1/2024 11:59 PM Central
