Patient Services Specialist - Ob/Gyn Lbk
Lubbock
37256BR
Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.
Major/Essential Functions
- Greet all patients as they arrive to the clinic and certifies that all patient information is updated and correct.
- Acquires and scans appropriate paperwork at check in including: consent to treat, confidential communication form, financial agreements, insurance information, identification and any other relevant paperwork.
- Follows appropriate procedures for checking patients out of the clinic by scheduling follow up appointments appropriately, following system check out and assisting patients with any other needs.
- Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the caller appropriately.
- Handles payment transactions and completes necessary batch closing and deposit documentation every day.
- Handles patient messages delegated from the message pool, triage nurse, physicians, or supervisor including messages from the after hours service.
- Coordinates referral appointments from other clinics, agencies, and private physicians.
- Maintains knowledge of all visit types, physician names and scheduling guidelines in order to schedule appropriately.
- Maintains a tidy waiting room and ensures all patients are informed about clinic delays.
- Proactively assists other staff and providers as needed.
- PROFESSIONAL DEVELOPMENT: Promote, Assess, and evaluate the educational needs and requirements specific to your job discipline
- Contribute to KPIs as appropriate for job functions.
Required Qualifications
A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.
To apply, please visit:
https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=861227All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
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