Posted until April 30, 2024 Salary range: $88,161 - $146,864 At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life. Our engineers help keep our drinking water clean, the largest airport in the world (by passenger volume) operating and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta! If you are seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer. General Description and Classification Standards Manages the overall administration and management of the Department of Watershed Management’s field operations and billing services, meter installations, and including advanced metering infrastructure (AMI) program implementation. Areas of responsibility include planning and evaluation, policy and program development, personnel and fiscal management, and public relations. This is a high level of strategic and operations management, reporting to the Deputy Commissioner of Customer Care and Billing Services (OCCBS). Position manages a primary function of the department and recommends operating policies and procedures subject to department’s executive approval. This level would be expected to manage a varied array of professionals, managers, and line level staff. This is NOT a routine promotional level position and the specific justification for classification at this level must be documented.
Supervision Received May work independently or part of a team of directors and managers that meet to discuss issues related to budgets, staff, policy, and operations. Direction received is very general and focuses on strategic objectives and is typically collaborative in nature. This is a policy-making level of management and would be considered "upper middle" management.
Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.
- Provides direct management responsibility for the day-to-day operations of the Water Billing and Field Operations division of the Office of Customer Care and Billing Services.
- Manages the invoicing for the Office of Customer Care and Billing Services which includes invoicing for formal contracts, goods and services, and utilities and inter-jurisdictional expenses.
- Administers approved operations and maintenance budget for division.
- Develops policies and writes rules and regulations for responsible division; interfaces with the Mayor's office, City council, and other departments for policy and technical issues; Resolves technical issues and make final determination regarding the application of Federal, State, and local requirements.
- Oversees and manages the operations of the OCCBBS field operations and billing services teams which support all water metering and billing activities throughout the City of Atlanta and its adjacent parts of Fulton County.
- Ensures both, the short-term and long-term financial health and viability of the division of field operations and billing; provides assurance related to the delivery of financial-related information to internal management, City Council, Bond Rating Agencies, and the department's bondholders; provides financial leadership and oversight of the department's annual financial audit.
- Ensures the City is in compliance with all state, federal, local & regional policies, laws and regulations pertaining to water conservation.
- Provides positive leadership, working harmoniously with others in the Department and other organizations, to ensuring the day-to-day activities are completed efficiently.
- Ensures the responsible division has all the necessary resources required to successfully complete job assignments to include financial, human and administrative related areas which enables the City to fulfill its mission to deliver safe potable water services to our customers 365 days a year.
- Provides leadership and direction to group managers and oversees project goals. Develops project strategies, implementation plans, project scopes and milestones.
- Prepares a variety of program, administrative, or office forms, reports, documents, and correspondence.
Decision Making This position generally required to provide input regarding decisions that impacts a defined area within the watershed's divisions and offices. Such issues may be related to policy/procedure, strategy, budget, and/or technical. May commit office to action. Establishes organization strategy and policy within required legislative or executive limitations.
Leadership Provided Provides guidance to a varied group of Managers and Supervisors or may directly supervise a staff of professionals and team leaders engaged in an organization-wide or policy-advisory activity. Guidance should typically be general in nature and focus on objectives, end results, and policies.
Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.
- Extensive knowledge of technical terminology; extensive knowledge of water metering infrastructure to include installation, repair and maintenance of all meter sizes, construction projects - administrative or field; knowledge of water utility billing, and procurement; knowledge of legal requirements of water conservation laws & ordinances; thorough knowledge of the principles and practices of water resource management and watershed science.
- Strong Computer and Software (Microsoft) Skills; very strong administrative and managerial skills; inter-personal and team working skills; skilled in communicating verbally and written.
- Ability to develop relationships and partnerships; ability to write clear and concise technical documents; ability to read, understand, and prepare legal documents; ability to operate city vehicles: sedan, 14-passenger van, and pickup truck; ability to effectively negotiate resolutions of conflicts among citizens, neighbors, elected official, and staff, as well as efficiently manage a government office open to the public; ability to interact effectively with various personality styles and with upper departmental management or elected officials; ability to read and interpret construction drawings; ability to interpret laws, regulations and guidelines; ability to utilize Microsoft suites, Customer Information Billing Systems (CIS), Computerized Maintenance Management System (CMMS) software programs and project management software programs.
- Ability to maintain effective working relationships with a diversified group of people under trying and stress-producing conditions.
- Ability to communicate in a courteous, professional manner to reflect a positive image of the Office of Customer Care and Billing Services to its internal & external customers and the general public.
- Ability to research, interpret, explain, and correctly apply policies, rules, regulations, and procedures.
Minimum Qualifications - Education and Experience - Bachelor's degree in Engineering, Construction Management, Business, Management, Public Administration, or related field. (Equivalent professional experience may be considered for substitution for the bachelor’s degree on an exception basis)
- 7 years of progressively responsible related work experience to include experience in the municipal water and wastewater government sector, with at least 3 years of management experience for a comparably sized organization or as a senior manager for a smaller organization.
Preferred Education & Experience - Master's degree in Engineering, Business, Management, Organizational Leadership or Public Administration. (Equivalent professional experience may be considered for substitution for the master’s degree on an exception basis)
- 10 years of progressively responsible related work experience to include experience in the municipal water and wastewater government sector, with at least 5 years of senior management experience for a comparably sized organization or as a director for a smaller organization.
Licensures and Certifications None required. Water Distribution Operator’s License preferred.
Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.City of Atlanta is an equal opportunity employer.
Closing Date/Time: 2024-04-30
