Public Information Manager

  • City of Austin, TX
  • Austin, Texas
  • Apr 16, 2024
Full Time Administration and Management Public Information and Intergovernmental Affairs

Job Description

Minimum Qualifications
Education and/or Equivalent Experience:
  • Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus four (4) years of related work experience, of which two (2) years were in a lead or supervisory capacity.
  • A Master’s degree may substitute for two (2) years of the required non-supervisory experience. Experience may substitute for education up to the maximum of four (4) years.


Licenses or Certifications:
  • None.
Notes to Applicants

The mission of the Law Department is to provide quality legal services to the City of Austin so that it can govern lawfully with the highest level of integrity and serve the community effectively. As the chief legal advisor for the City, the Law Department provides legal advice and representation to the Mayor, City Council, City Officers, City Manager, city departments, boards, and commissions of the City.

Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.

When completing the City of Austin employment application:
  • Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
  • A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide the job title and employment dates for all jobs you wish to be considered.
  • A resume is required, but will not substitute for a complete employment application.
  • Incomplete applications will not be considered. Please include contact information from previous employers.
  • A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position.


If you are selected as a top candidate:
  • Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications.
  • If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date.
Pay Range
Commensurate
Hours
Monday - Friday, Hours may vary.

This position may occasionally require you to work outside of your normal schedule including weekends and evenings.
Job Close Date 05/02/2024 Type of Posting External Department Law Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location City Hall, 301 West 2nd Street, Austin, Texas 78701 Preferred Qualifications
Preferred Experience:
  • Experience with overseeing the management of high-volume electronic information
  • Extensive knowledge of the Texas Public Information Act
  • Experience in managing a Public Information Request process
  • Experience with GovQA software
  • Experience in resolving and responding to questions associated with the release of Public Information
  • Experience working in a political environment
  • Experience working in a legal environment.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


Develop corporate communications plans/strategies, policy development and implementation of operational plans to meet performance measures Review legislation for impact regarding public information and provide recommend changes. Develop program budget and guidelines. Develop, coordinate, implement and analyze programs and assigned projects to ensure public information processes are within compliance Develops and evaluates short range and long range strategic plans and establishes the criteria for business services projects, programs, and plans Develop and oversee public information request training programs. Evaluate the effectiveness of training modules and workshops to selected audiences. Conduct public education programs and presentations. Develop, implement, review and modify PIR procedures, policies and guidelines. Design, write and edit publications for internal or external use. Act as official spokesperson for program. Serve as liaison for the City t with various agencies including: other city departments, city council, and other city government officials, private businesses, outside vendors, etc. Serve as liaison to the general public, community leaders, and community groups. Participate in bidding processes, negotiate and monitor contracts for compliance.

Responsibilities- Supervision and/or Leadership Exercised:
  • Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.


  • Knowledge of Federal, State, Local laws, and ordinances governing Public Information Requests
  • Knowledge of supervisory and managerial techniques and principles.
  • Knowledge of applicable processes, techniques, and methods
  • Skill in handling conflict and uncertain situations.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in using computers and related software applications.
  • Skill in data analysis and problem solving.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to establish and maintain effective communication and working relationships with city employees and the public.
  • Ability to train others.
Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for this position are: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus four (4) years of related work experience, of which two (2) years were in a lead or supervisory capacity. A Master's degree may substitute for two (2) years of the required non-supervisory experience. Experience may substitute for education up to the maximum of four (4) years. Do you meet these minimum requirements?
  • Yes
  • No
* Describe your experience with GovQA.
(Open Ended Question)
* Describe your experience generating reports.
(Open Ended Question)
* This position requires exceptional written and verbal communication skills and excellent customer service skills to handle and resolve difficult customer issues and requests. Describe your experience.
(Open Ended Question)
* Describe your experience in working with public officials, executives and departmental staff to successfully manage complex issues in accordance with established policy, procedure, Acts and laws.
(Open Ended Question)
* Describe your experience managing public information requests.
(Open Ended Question)
* Please describe your experience preparing and making presentations to employees at every level, from executive management to front line employees.
(Open Ended Question)


Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents

Job Address

Austin, Texas United States View Map