Position/Program Information
EXAM NUMBER: PH9144D
TYPE OF RECRUITMENT: Open Competitive Job Opportunity
FIRST DATE OF FILING: Wednesday, April 17, 2024 at 8:30 A.M. (PT)
This examination will remain open until the needs of the service are met and is subject to closure without prior notice. No out-of-class experience will be accepted. DEFINITION: Develops, implements and conducts staff development training programs for Public Health staff responsible for processing a variety of governmental medical assistance applications and other follow-up activities related to the training program of the Department of Public Health.
CLASSIFICATION STANDARDS: Positions allocated to this class report to a higher-level supervisor or manager and are responsible for training Public Health staff in the methods, policies and procedures for processing governmental medical assistance applications and programs (e.g., Medi-Cal, Los Angeles County Reduced Cost Health Care Programs, etc.) or patient access work (e.g., financial screening, authorizations, scheduling and registration).
Positions are distinguished from other staff development positions in the County by their responsibility for formulating a comprehensive training program to simplify complex health care program information and insurance options in order to equip staff in addressing various patient issues. The focus of the training program is to instruct staff members on (1) methods of assisting patients in utilizing all health benefits, governmental and private, available to meet medical costs or (2) patient access policies, procedures, workflows and job aids.
Essential Job Functions
- Conducts needs assessments to identify educational courses or activities and improve employee work productivity. Develops training plans to meet identified needs for Patient Access or Patient Financial Services staff and other staff involved in governmental medical assistance applications and patient access programs.
- Develops training programs for public health staff, including medical care programs administered in the various units of the department, staff's role in meeting the objectives of these programs, and interviewing skills for interacting with patients and their families.
- Develops and conducts training programs for new public health staff assigned to financial screening and patient access tasks.
- Develops, implements, reviews, revises, and maintains training programs designed to inform and update departmental managers and staff with the most up-to-date health care program information to enforce and support their knowledge of eligibility requirements and procedures and improve their work skills.
- Develops and utilizes evaluation studies and measurement tools to aid in assessing the effectiveness and modification of training programs, and in improving their quality in determining additional training needs.
- Identifies, organizes and refines subject matter to be taught in training programs to assure maximum effectiveness.
- Participates in administrative studies, audits or research projects as assigned.
Requirements
SELECTION REQUIREMENTS: A Bachelor's degree
* from an accredited college or university
- AND - One (1) year of experience in a staff capacity
** with responsibility for conducting training regarding public health programs.
LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
PHYSICAL CLASS: 2 - Light - This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
SPECIAL REQUIREMENTS INFORMATION: * In order to receive credit for any type of college or university degree, such as a Bachelor's Degree or higher, you must attach a legible copy of the Official Diploma, Official Transcript(s), or Official Letter from the accredited institution which shows the area of specialization and the date the degree was awarded, with Registrar's signature and/or school seal with your online application at the time of filing or within fifteen (15) calendar days from application submission to hrexams@ph.lacounty.gov .
Foreign degrees must be evaluated for equivalency to United States accredited institutions standards by an academic credential evaluation agency recognized by
The National Association of Credential Evaluation Services (NACES) or The Association of International Credential Evaluators, Inc. (AICE). (see Employment Information under Accreditation Information)Official Transcripts is defined as a transcript that bears the college seal and states "official and/or copy" issued by the school's registrar office.
A printout of the courses from the school's website is NOT considered official transcripts and will not be accepted and may result in your application being incomplete and rejected. **In the County of Los Angeles,
Staff capacity is defined as work in an advisory capacity to line managers to provide program and administrative support. Work includes assisting and supporting administration by doing research, analysis, and making recommendations to line managers on matters such as: utilization of personnel; allocation of funds; workload and workload fluctuations; and, programs and procedures for accomplishing work objectives. Work under general supervision of the line or division manager.
DESIRABLE QUALIFICATIONS: Credit will be given to applicants who possess the following desirable qualifications: - Additional experience beyond the Selection Requirements.
Additional Information
EXAMINATION CONTENT: This examination will consist of an evaluation of education and experience based upon application information, desirable qualifications and supplemental questionnaire at the time of filing
weighted 100% . Applicants must meet the requirements described above at the time of filing and achieve a passing score of 70% or higher on the examination in order to be added to the Eligible Register.
Passing this examination and being added to the Eligible Register does not guarantee an offer of employment. ELIGIBILITY INFORMATION: The names of candidates receiving a passing score in the examination will be added to the Eligible Register in the order of their score group for a period of twelve (12) months following the date of eligibility.
NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS .
Complete applications will be processed on an as received basis and promulgated to the Eligible Register accordingly.
VACANCY INFORMATION: The Eligible Register resulting from this examination will be used to fill vacancies in the Department of Public Health as they occur.
AVAILABLE SHIFT: Any shift, including evenings, nights, weekends and holidays.
_______________________________________________________________ Application and Filing Information HOW TO APPLY: Applications must be filed ONLINE ONLY . Applications submitted by U.S. mail, fax, or in person will NOT be accepted. Any required documents and/or additional information, if any, must be received with your application at the time of filing online or sent to HRExams@ph.lacounty.gov within fifteen (15) calendar days from application submission.
Apply online by clicking on the green
"Apply" button located on this posting. You can also track the status of your application using this website.
Plan to submit your online application well in advance of the 5:00 p.m. PT deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.
The acceptance of your application depends on whether you have clearly shown that you meet the
SELECTION REQUIREMENTS. Fill out the application and Supplemental Questionnaire accurately and completely to receive full credit for any relevant education and/or job experience you include. In the space provided on the application for education, include names and addresses of schools attended, dates attended, degree(s) received, and degree major. For each job held, give the name and address of your employer, your job/position title, start and end dates, the number of hours worked per week, and detailed description of work and duties performed. If the application and/or Supplemental Questionnaire is/are incomplete, the application will be
REJECTED . IMPORTANT NOTES: Please note that
ALL information supplied by applicants and included in the application materials is subject to
VERIFICATION at any point during the examination and hiring process, including after an appointment has been made.
- Applications may be rejected at any stage of the examination and selection process.
- FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT.
- Utilizing VERBIAGE from Class Specification(s) and/or Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. In doing so your application will be dispositioned as INCOMPLETE and will not be accepted.
- Comments such as "SEE RESUME" or "SEE APPLICATION" will not be considered a valid response; therefore, using such statements will also result in your application being rejected as INCOMPLETE.
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Check the website for updated information at https://lacountylibrary.org .
SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
DO NOT SHARE USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.
ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the in equalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
FAIR CHANCE EMPLOYER: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s).
If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will follow all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants.
Department Contact Name: Exam Analyst
Department Contact Phone: (323) 659-6546
Department Contact E-mail: H RExams@ph.lacounty.gov
Exam Number: PH9144D
California Relay Services Phone: (800) 735-2922
ADA Coordinator Phone: (323) 659-6546
Teletype Phone: (800) 899-4099
Alternate Teletype Phone: (800) 897-0077
For detailed information, please click
hereClosing Date/Time: Continuous
