POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION
The Golf Shop Associate position performs work of a varied and routine nature, which includes providing exceptional guest service in Golf Shop and outside on the golf course. This position is responsible for handling money, operating point of sale/tee time computer system and maintain the appearance of the golf shop, as well as pace of play and enforcement of course policies and procedures. This position works at both Legacy Ridge and Walnut Creek Golf Preserve. This position requires the availability to work varied hours including holidays, evening, early mornings, and weekends. Once trained, employees must be able to perform with minimal supervision in a fast-paced environment.
The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage.
ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES
The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: Westminster’s purpose is to provide core services and foster economic resilience to give our community the opportunity to thrive. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - Pride - Integrity - Responsibility - Innovation - Teamwork).
This position supports the goals of the Parks, Recreation and Libraries Department, which enhances the quality of life for all Westminster citizens by providing diverse leisure, recreational, and informational services and resources; and acquiring, developing, and maintaining first-class parks, facilities, open space, and trails. This position works toward the accomplishment of the department's mission: Together we create exceptional opportunities for a vibrant community with a commitment to nature, wellness and literacy.
Every employee is accountable to:- Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
- Communicate with customers to ensure that where possible they are satisfied and that their needs are being addressed; solicit and evaluate customer feedback
- Act as an ambassador by understanding and fostering the organization's mission and vision
- Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner
- Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty and ethical behavior
- Address difficult or contentious issues in a constructive manner
- Support/promote change; demonstrate flexibility and takes calculated risks when appropriate
- Participate in personal growth opportunities and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
- Work to continuously improve the efficiency and effectiveness of the service or product being delivered
- Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
- Value diversity; demonstrate an awareness of differences; demonstrate sensitivity and adapt behaviors and communication to accommodate these differences
GENERAL COMPETENCIES Citywide - Every employee in this position is accountable to:- Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
- Recognize personal strengths and weaknesses and target areas for personal self-development
- Demonstrate initiative in performing job tasks
- Exhibit problem-solving skills leading to sound judgment and quality decisions
- Achieve goals, handle assigned workload and new assignments effectively; demonstrate an ability to work independently
- Communicate effectively with individuals and groups using clear and concise verbal and written communications
- Demonstrate accountability for work and take ownership in job performance
- Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product
Job Specific - Every employee in this position must be able to:- Demonstrate knowledge of current guest service and business practices, using office equipment and computer software
- Demonstrate excellent skills in guest/host relations
- Understand and carry out oral and written instructions
- Demonstrate ability to make decisions recognizing established procedures and practices, and to use resourcefulness and tact in addressing new situations and problems
- Handle consistent cash transactions accurately
- Demonstrate ability to perform standard First Aid and CPR
JOB SPECIFIC FUNCTIONS
Essential Job Functions, Duties, Responsibilities and Tasks Works with point of sale, tee time reservation system, answers phones and greets guests in a friendly and professional mannerResponsible for initial and ongoing training of all seasonal, hourly, volunteer and golf personnel on City policies, procedures and golf operations.Updates Daily Stand Up Logs monthly and communicates with golf staff and food and beverage on upcoming eventsOpens and closes the golf shop, cart barn and practice facility, nightly general ledger/cash turn-ins, cart and range work, and sees that all day-to-day operations are performed in accordance with daily policy and proceduresEnsures that the facility is safe for all guests and staff by following policy and proceduresHandles guest payments, cash receipts, gift card, returns and reconcile at end of shiftAssists in marketing efforts including proofing seasonal brochures, flyers and special eventsCoordinates and completes assigned projects in a timely manner at both facilitiesCommunicates, audits and reports operational procedures between both facilitiesMaintains lost and found, rental club inventory and adherence to facility policy and procedureCleans golf shop, including straightening clothes racks, dusting and vacuuming, steaming clothes and inventory managementServes as a professional ambassador of the department and City by maintaining a professional image, exceptional public speaking skills with a creative and energetic approachKnowledge of all facility policies and procedures to act as facility supervisor in the absence of Golf ProfessionalMaintains regular and punctual attendance
Other Duties and Responsibilities Monitors and maintains on course pace of play and regulates guest conduct in accordance with policy at each facilityAssists guest with cart check-out, course information, shuttle rides and booking tee timesAssists with day-to-day practice facility, clubhouse, cart fleet set-up, clean-up and presentationAssists Golf Professionals with outside operations, tournament operations and running successful eventsOpens and closes the golf shop, cart barn and practice facility, nightly general ledger/cash turn-ins, cart and range work, and sees that all day-to-day operations are performed in accordance with daily policy and proceduresOrders, organizes, and re-stocks supplies, materials and forms Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City's discretion.
POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS
Education, Experience, Skills, Formal Training, Licenses and Certifications Required :- Must be at least 18 years old
- High school diploma or GED
- Must possess or be able to obtain first aid, AED and CPR Certification within sixty (60) days of hire
- Must possess a valid driver's license, provide proof of a safe driving record, and maintain a safe driving record for employment
Preferred :- Cash handling experience
- Retail sales experience
- A minimum of one (1) year customer service experience in a fast-paced environment
- Experience working at a golf course or playing golf
Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered.
Physical Requirements This position requires a moderate degree of physical stamina and strength, including the ability to:
- Frequently sit, stand and walk through a multi-level high-use public facility; may run to address an emergency situation
- Frequently squat, bend, kneel, twist, climb, balance and reach over head to perform daily tasks
- Occasionally lift, carry, push or pull items weighing up to fifty (50) pounds
- Frequently use hands and fingers for fine manipulation; frequent use light and firm grasp for golf and recreational equipment
- Frequently see objects up close to perform office tasks and far away to observe activity for safety hazards or problems
- Constantly use hearing to interact with guests and staff and recognize trouble outside of view
- Occasionally use sufficient physical strength, stamina and agility to perform emergency work in various capacities
WORKING CONDITIONS Work is constantly performed indoors and outdoors with exposure to extreme temperatures. Work is performed in a public golf course setting in which instruction and basic golf course maintenance are performed year-round. This is a high public contact position having frequent exposure to a very fast-paced environment. This position requires a great deal of communication with golf personnel, the public and outside agencies.
Required Materials and Equipment Will be required to use and/or operate cash registers, telephones, calculators, personal computers, keyboards, ten-key calculators, vacuum, and golf carts.
PRE-EMPLOYMENT REQUIREMENTS - Background checks will include employment references and criminal history and when applicable, credit check, driver's license record, education verification
- Pre-employment drug screen
- Physical
- Must be legally entitled to work in the United States
We are a caring, courteous, team-oriented organization committed to public service excellence. Employees thrive in a culture that is respectful, professional and diverse. Our work culture encourages passionate, positive and enthusiastic employees. Westminster is a drug-free workplace and an Equal Opportunity Employer.
The City of Westminster offers a comprehensive benefit package including:
- Health and Dental
- Flexible Spending
- Pension/ Retirement Plans
- Term Life Insurance
- Long-term Disability
- Survivor Benefits
- Wellness Program
- Education and Training Reimbursement
- General leave that provides vacation, holidays, and illness leave
For a more detailed overview of our General Non Exempt employee benefit package:
Benefit Package
The City of Westminster does not participate in the Social Security system.In lieu of social security contributions, the city contributes to a 401(a) defined contribution plan on your behalf.
401(a) Contribution Rates:Employee Mandatory Contribution: 11% of your base pay. Contributions are pre-tax and fully vested.
Employer Contribution: 11.25%of your base pay.
Employer Contribution Vesting Schedule - Less than 3 years - 0%
- 3 years- 60%
- 4 years - 80%
- 5+ years - 100%
The City of Westminster provides employees with innovative and practical ways to improve their commute through two key features, EcoPass and Commute Benefits powered by Commutrics. EcoPass provides unlimited trips on RTD's core transit services and Commute Rewards allows you to record your trips and get rewards based on your commute mode.
Closing Date/Time: 5/6/2024 8:30 AM Mountain
