Job Summary
Grand Prairie Animal Services serves a rapidly expanding community of over 200,000 people and their pets. Last fiscal year, over 7,500 animals were cared for across both onsite and field operations. As a division, we pride ourselves in being an Ally for the Animals, a Resource for the Community, and having Compassion for All. In the newly created role of Medical Supervisor, you will have the opportunity to continue the development of an exceptional team, set direction and promote operational change for better efficiency and effectiveness, and enhance the veterinary resources available for the public as access to pet care becomes more limited than ever before.If this resonates with you, apply now to join and complete our leadership team at Grand Prairie Animal Services.We offer competitive salaries, comprehensive benefits, and opportunities for career growth and development. Our team is committed to fostering a diverse and inclusive workplace culture, where all employees feel valued and respected.
The purpose of this position is to direct vision, coordinate staff, and effectively lead operations for assigned subsects of the Animal Services Division in all matters ranging from day-to-day operations to public safety emergencies. This position oversees Raving Fans customer service, certification, and compliance in line with both state and federal laws, public communications, and life-saving programming. Other duties include holding or facilitating proper state-mandated licensing, responding to citizen inquiries or complaints, and performing other duties as required.
Essential Job Functions
- Supervises personnel by observing and monitoring work tasks; innovatively identifying methods to maximize department's effectiveness and providing feedback to employees accordingly; evaluating work performance; assisting input to correct deficiencies; coordinating training, certification, and continuing education to meet state requirements and internal expectations; scheduling work assignments; and providing input on hiring and disciplinary actions.
- Quickly responds and modifies operations during times of emergent response that pose a public safety risk or threat to the community's domestic pet population, including but not limited to severe weather events; zoonotic or highly contagious disease outbreaks; and aggressive animals.
- Provides daily Raving Fans service to citizens by overseeing coordination of assigned operations; ensuring adequate staffing levels to handle responsibilities; answering questions; and handling complaints.
- Assesses/approves animals for humane euthanasia when necessary.
- Assists Animal Services Manager with developing, organizing, and implementing activities and action plans to achieve divisional goals and objectives; reviews and proposes modifications to standard operating procedures to ensure efficient and economical use of resources.
- Facilitates strong relationships with other city departments, local education institutions, outside businesses, community organizations, nonprofits, contracted vendors, and community leaders.
- Audits, assesses, and troubleshoots animal services software systems and complementing technologies.
- Maintains inventory, records and equipment; and overseeing interns, volunteers or temporary staff when needed.
- Overseeing programming and associated staffing, directly or indirectly based on supervisory assignment, in the following areas: Animal Resource Call Center; Social Media Strategy & Operations; PPAC Customer Care & Administrative Support; Contract Administration & Budgetary Recommendations; Invoice Payment & Operating Inventory Coordination; Training, Certification & General Licensing Coordination; Building Maintenance & Asset Coordination; Event Programming & Operations; Foster Programming & Operations; Rescue Programming & Operations; PPAC Admission Strategy & Operations; Coordination/Development of Contracted Veterinarians & Clinics Relations; Onsite Neonatal & Underaged Animal Care; Intensive Care Unit Programming & Onsite Care; Medical Appointment/Drop-off Coordination; Spay/Neuter & Animal Medical Wellness Operations; After-Hours Emergent Animal Medical Care Coordination; Radiation Safety & Operations; Clinic Drug Log & DEA Licensing Coordination; Community Cat Programming; 24/7 Field Service Request Response; Rabies Testing & Quarantine Coordination; Animal Cruelty Investigation & Response; Onsite Animal Population Care; Onsite Animal Routing & Disposition.
- Performs all duties of subordinate animal services employees when necessary and serves as Acting Animal Services Manager as needed.
- All other duties as assigned by a direct supervisor within the department.
Functional Area Essential Duties Supervises an exceptional team comprised of a Lead Veterinary Technician, (2) Veterinary Technicians, and a Veterinary Assistant.Oversees recruitment, scheduling, and relationship development with contracted veterinarians, both contracted and through community partnerships.Facilitates day-to-day care of onsite underaged animal care as well as animals in critical medical status, including but not limited to those being treated for Panleukopenia or Parvovirus.Works closely with the Operations Development Team to coordinate medical appointments and/or drop-off for animals served through our programs, including but not limited to adoption and foster.Coordinates and oversees on- and off-site spay/neuter operations as well as assignment of staff to ensure proper administration of prescribed medications, both oral and injectable, and general wellness care of the onsite animal population.Ensures on-call duties are properly covered and rotated amongst the Medical Team for after-hours emergency response and, if needed, coordination with the emergency clinic.Functions as Radiation Safety Officer and ensures compliance with state regulations regarding X-ray operations.Maintains clinic drug log as required by DVM in possession of the facility’s DEA license & coordinates any changes in licensing as needed.
Minimum Qualifications
- Work requires a high school diploma or G.E.D.
- Five years of related experience.
- Valid Texas Class C Driver's License preferred.
- Texas Euthanasia Technician Certification or ability to receive certification within 120 days of employment.
- Ability to read and understand papers, periodicals, journals, manuals, written directions, policies, etc. Typically, this level is obtained in high school up to college. However, it may be obtained from experience and self-study.
- Ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.
- Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.
- The physical demands of this position are considered medium in nature. Typically, this means exerting 20 - 50 lbs. occasionally, 10 - 25 lbs. frequently, or up to 10 lbs. constantly.
Closing Date/Time: 5/17/2024 5:00 PM Central
