Basic Function
To plan, coordinate, manage and/or assist with initiatives to further Metro's diversity, equity and inclusion goals.
Metro's Office of Civil Rights Equity and Race and Diversity & Inclusion, has vacancies for two Senior Manager Positions. 1. Title VI and 2. Americans with Disabilities Act (ADA) Accessibility. These positions strive to support non-discrimination in facilities, services, vehicles, programs, activities, along with providing subrecipient oversight, Mystery Rider programs oversight and address complaints.
Title VI: responsible for compliance with Title VI requirements and processes regarding non-discrimination in services, fares and program, production of the triennial Title VI plan update and provisions for limited English proficiency customers.
ADA Accessibility: responsible for coordinating and managing the work of the Accessibility Team. Major areas include outreach, ADA related training (internal / external and contract), alternative formats, facilities design and construction review, vehicle design review, and Advisory Committee support.
Example Of Duties
- Leads the development and implementation of proactive diversity, equity and inclusion initiatives
- Champions the importance and value of a diverse and inclusive environment at Metro
- Engages employees at all levels to build a welcoming and inclusive culture
- Assess potential barriers and develop strategies focused on recruiting and retaining a diverse workforce at all position levels
- Develops and implements training to promote cultural understanding and competency and a climate of equity and inclusion
- Provides support to established Employee Resource Groups (ERGs) and facilitates the creation of new ERGs
- Serves as advisor and resource for management and staff in the areas of diversity, inclusion and equity
- Stays abreast of advances and best practices in the area of diversity, equity and inclusion
- Prepares written materials (e.g. procedures, reports, newsletters, memos, letters, etc.) for the purpose of disseminating and conveying relevant information, documenting activities and providing reference
- Manages budget for programs as it relates to diversity, equity and inclusion
- Develops policies, procedures or actions for the purpose of providing direction in meeting diversity, equity and inclusion goals and objectives
- Creates committees to engage internal and external stakeholders regarding diversity, equity and inclusion
- Establishes and foster community partnerships with organizations that represent diverse groups
- Represents Office of Civil Rights at meetings, conferences, and public events
- Collects statistical data and identifies disproportionate patterns and/or trends and implements innovative strategies to address those patterns/trends
- Manages projects with up-to-date information technology knowledge and determines which new technologies are needed to successfully solve problems
- Serves as the agency's liaison with government entities and other organizations concerning diversity, equity, and inclusion efforts
- Supervises subordinates involved in diversity, equity, and inclusion, or project manages multi-department groups tasked to manage, oversee, or implement diversity, equity, and inclusion initiatives
- Develops and coordinates responses, both internally and externally, to civil rights inquiries and concerns from public, federal, and state agencies
- Develops positive relationships with civil rights advocates, and accessibility and older adult advocacy groups, support organizations, and associations
- Researches "best practices" of other public, private, and not-for-profit agencies and organizations who advocate for civil rights and diversity, equity, and inclusion initiatives
- Supervises subordinate staff and directs consultants
- Contributes to ensuring that the EEO policies and programs of Metro are carried out
May be required to perform other related job duties
Requirements For Employment
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:
Education- Bachelor's Degree in Sociology, Psychology, Public Administration, or a related field; Master's degree in Sociology, Psychology, or Public Administration preferred
Experience- Six years of relevant experience or three years of relevant supervisory-level experience performing professional work in Diversity, Equity & Inclusion or other related program or project management
Certifications/Licenses/Special Requirements- A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Preferred Qualifications Preferred Qualifications (PQs) are used to identify relevant KSAs as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.
The following are the preferred qualifications:
- Experience conducting investigations related to complaints and grievances from employees, customers, Community Based Organizations (C.B.Os) regarding Title VI and Americans with Disabilities Act (ADA) civil rights regulations related to protected categories
- Experience providing subrecipient oversight; including technical assistance and guidance, compliance process management and developing/delivering Title VI and ADA trainings
- Experience managing Mystery Rider ("secret shopper") programs designed to monitor compliance with federal/state requirements and internal public transit policy/procedures
Title VI:
- Experience providing Title VI compliance, inspections and assessments for a public agency, contractors, and subrecipients
- Experience analyzing data to provide recommendations for compliance and best course of action related to mitigation of disparate impacts
ADA Accessibility:
- Experience providing federal and state compliance oversight as required by ADA Title II and ADA Title III, 49 CFR Part 37, Rehabilitation Act Section 504, and State of California Title 24 accessibility requirements
- Experience evaluating compliance and providing ADA technical guidance related to facilities, vehicles, services, programs, and activities, including on-site inspections/assessment and recommendations for remediation
Knowledge:
- Racial and cultural differences; sensitivity to issues and concerns of communities of color and other diverse groups
- Diversity, equity, and inclusion best practices
- Program/project management concepts and practices
- Research, analysis and report preparation methods
- Applicable business software applications such as Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
Skills: - Negotiating and consensus building to support administrative decisions and tasks
- Working in multicultural, multiethnic community and/or work environment
- Collecting and analyzing data to identify patterns and trends and utilizing data to establish results-oriented diversity initiatives
- Developing and implementing diversity events and programs
- Developing and conducting agency-wide diversity, equity, and inclusion trainings
- Creating and facilitating committees/councils
- Exercising judgment and creativity in making decisions
Abilities:
- Effectively and sensitively communicate with all levels and backgrounds of Metro employees and the public
- Interact professionally with various levels of Metro employees and outside representatives
- Prepare comprehensive reports and correspondence
- Meet tight time constraints and deadlines
- Handle highly confidential information
- Represent Metro/PTSC before union officials, contractors, vendors, federal and state auditors, arbitrators, and judicial or legal professionals
- Determine strategies to achieve goals
- Analyze situations, identify problems, and recommend solutions
- Implement policies and procedures
- Compile and analyze complex data
- Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
- Read, write, speak, and understand English
Selection Procedure
Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.
Application Procedure
To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro location:
METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.
All completed online Employment Applications must be received by 5:00 p.m. on the closing date. (AT)
*Open to the public and all Metro employeesThis job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
Closing Date/Time: 02-MAY-24
Please mention you found this employment opportunity on the CareersInGovernment.com job board.
