Type of Appointment: Full-Time, Long-Term Temporary
Collective Bargaining Unit: Academic Professionals of California - Unit 4
Job Classification: Student Services Professional III
Anticipated Hiring Amount: Up to $5,025 per month
Work Hours: Monday - Friday 8:00am-5:00pm
THE DEPARTMENT The Office of Student Success, Equity, and Innovation (OSSEI) provides leadership for multiple units focused on meeting the needs of Cal Poly Pomona's diverse student body. The OSSEI oversees the coordination of academic advising initatives; and the development and implementation of academic intervention programs to help students make timely progress toward degree completion. OSSEI provides oversight for academic and student success as related to academic policies, university advising, academic-related iniatives, and strategic planning. The office handles student petitions related to academic issues, including general academic petitions, late withdrawals, retroactive withdrawals, grade appeals, and academic renewal. OSSEI provides oversight for University Advising, the Bronco Advising Center, California Promise, E-Advising tools, First Year Experience (FYE), I Am First, Bronco Navigators, PolyTransfer Program, Bronco Scholars Program, the Learning Resource Center, Reading, Advising and Mentoring Program (RAMP), Science Success (STEM SUCCESS), and academic innovation initiatives as it pertains to high impact practices.
DUTIES AND RESPONSIBILITIES Program Coordination
- Plan and coordinate the Bronco Scholars Program, develop a comprehensive summer schedule detailing day-to-day program courses and activities
- Prepare and submit a comprehensive summer and academic year proposal for the Bronco Scholars Program for review and approval from department leadership
- Develop and implement Bronco Scholar program components; secure speakers; assist with program implementation and logistics; lead activities and presentations
- Oversee daily operations of transition program and be able to anticipate needs
- Respond to and document student conduct issues and report them to Senior Coordinator as soon as possible
- Respond to serious or emergency situations following an establish emergency protocol.
- Assist department leadership with the program budget and negotiating vendor contracts
- Develop Bronco Scholars program workshops, activities, and events including providing timelines, staffing and resources needed
- Assist with textbooks and other instructional and program materials purchasing; classroom and facilities reservations; campus dining and catering orders; as well as managing and processing timely payment of these
- Managing and tracking loaner laptop and textbook program
- Monitoring student daily attendance during residential program and academic year programming; taking action to locate and resolve absences with the support of student staff
- Developing and maintaining student handbook outlining program schedule, program expectations, university policies, resources and contact information; as well as design and maintain course on Canvas
- Plan and lead Information Sessions including communication, marketing, program schedule, room reservations, catering, provide guidance and registration support
- Coordinate program kick-off, move-in, closing ceremony and move-out
- Collaborate with department communication specialists to successfully maintain a social media presence as well as leverage Billy Chat (chat bot technology) to send strategic communication nudges
- Lead the planning and development of year-round student programming activities that will continue to strengthen student's sense of belonging and use of academic support resources including Fall Welcome, socials, and other community building activities.
Leadership
- Oversee the student assistant hiring process including recruitment, information sessions, candidate selection, interviews, and final recommendations to the Senior Coordinator of Academic Support & Engagement and the Director of Academic Support and Learning Services for the various student worker positions which include office assistants, peer mentors and Residential Advisors.
- Develop comprehensive student assistant training to prepare student staff to support with program recruitment, outreach, mentorship and knowledge of campus resources
- Continuously assess student staff development and progress to identify additional training needs
- Responsible for providing supervision, guidance and direction to student assistants
- Manage student assistant work schedules and maintain process to support Senior Coordinator with timesheet approval process
- Conduct regular student staff meetings including set up agenda items and taking minutes
- Coordinate semesterly performance evaluations of all student staff and provide constructive feedback for their ongoing development and improvement
- Provide Senior Coordinator with student staff updates and any performance concerns to develop appropriate action plan
- Responsible for submitting hiring and re-hire paperwork for student assistants and staying abreast the HR process to ensure timely hire and payroll processing
Advising/Coaching
- Participate in and support large campus registration programs such as New Student Orientation to assist students to register for the appropriate math and English courses.
- Respond to email, telephone, and in-person inquiries regarding the Bronco Scholars Program and individual student math and English course placement.
- Troubleshoot registration problems related to math and English courses during the summer program and regular academic year.
- Provide ongoing success coaching to Bronco Scholar cohort participants to ensure their long-term success
- Provide ongoing advising to ensure timely completion of GE math and English and with asses potential need for additional academic support services.
- Utilize CPP connect features like progress reports and campaigns to monitor student progress and schedule appointments
Outreach and Training
- Collaborate with department communication specialists to prepare marketing materials and maintain campus Bronco Scholars website.
- Draft correspondence to various groups of prospective, incoming, and continuing students
- Coordinate marketing efforts with other key departments who are communicating with prospective students and/or applicants to ensure the accurate and timely receipt of information about the Bronco Scholars Program.
- Provide information to prospective students, incoming students, and parents about the benefits of the Bronco Scholars Program.
- Design, develop, and implement training for relevant campus faculty and staff regarding the Bronco Scholars Program.
- Responsible for maintaining regular communication and contact with support staff, faculty, and other campus stakeholders to ensure alignment, transparency and smooth operations
Assessment, Evaluation and Reporting
- As assigned, present the Bronco Scholars model in conjunction with other key campus partners at off-campus workshops and conferences.
- Track Bronco Scholar Program participants through the program and provide relevant statistics and reports as requested.
- Lead and facilitate the recruitment and application process for the Bronco Scholars program; review applications of prospective participants, assess eligibility, propose enrollment targets, and provides preliminary information on the profile of the students expected to enroll in the program.
- Assess and evaluate all phases of the Bronco Scholars program in order to enhance its effectiveness; ensures that students, faculty and staff are provided with opportunities to evaluate the program.
- Ensure all program participants and program student staff and faculty complete assessment as required by evaluation team
- Draw on evaluations of previous summer programs and sessions and recommend appropriate program changes
QUALIFICATIONS - Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.
- Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.
- A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the two years of experience for positions with a major responsibility for professional career or personal counseling.
Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures, and practices of the program area to which; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.
Preferred Qualifications - Counseling-knowledge of counseling techniques and theories, demonstrate compassion for student needs as well as to faculty and the surrounding community, demonstrate patience, objectivity, responsiveness, persuasiveness, independent decision making.
- Communication/Interpersonal-communicates clearly through a variety of modes that include verbal, written and presentational, demonstrates effective listening skills.
- Planning and Organization-ability to plan and organize personal visitation schedules, develops comprehensive program components, sets realistic goals, and prepares strategies for goal attainment.
- Analytical-assesses various strategies to efficiently carry out assigned duties.
- Teamwork-promotes the group over the individual, makes the success of the unit a top priority, and works well with co-workers and colleagues, responsive to requests from constituent groups.
- Technology-utilizes technology to maximize efficiencies and economies of scale.
- Diversity-ability to effectively interact with students at all class levels from varied cultures and backgrounds.
- Collaboration-demonstrated experience forming and maintain large scale collaborations
Equity, Diversity, and Inclusion At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected and can flourish to achieve their dreams of success. We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona’s future as a university must be linked to the success of its Black community. More information about our campus initiatives can be found on the Office of Inclusive Excellence’s website .
Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/ .
Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/ .
CSU Classification Salary Range This position is part of the APC bargaining unit. The CSU Classification Standards for this position are located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/Classification-Standards.aspx . The CSU Salary Schedule is located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/salary-schedule-documents.aspx . The classification salary range for this position according to the respective skill level is: minimum $5,025 and maximum $7,159 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position.
Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .
Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ .
Security & Fire Safety In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf.
Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster .
Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . For more information, go to Employment Notices .
Equal Employment Opportunity Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement .
Other Notices For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page.
Advertised: Apr 19 2024 Pacific Daylight Time
Applications close: May 03 2024 Pacific Daylight Time
Closing Date/Time:
