Business Services Technician*

The Job

The Workforce Development Department is seeking a Business Services Technician* who will work directly with the Business Services Unit. The Business Services Technician will assist with program administration, process documents, collect and record data, and support staff at workshops and job fairs.

*Official Title: Public Service Employee
Public Service Employees (PSEs) are recurrent, non-regular, limited positions. Candidates are at-will throughout the term of their employment and will not retain regular status.

ABOUT THE DEPARTMENT

The San Bernardino County Workforce Development Department (WDD) operates programs under the guidance of the Workforce Development Board, funded by the Department of Labor’s Workforce Innovation and Opportunity Act (WIOA). The America’s Job Centers of California (AJCCs) are strategically located in the East Valley, West Valley and High Desert Regions of the County. WDD implements comprehensive strategies to meet the needs of local businesses for a skilled workforce, while creating opportunities for workers to prepare for and enter into well paid careers. To learn more, visit https://workforce.sbcounty.gov/

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Prior to appointment, applicants must undergo a background investigation, which includes fingerprinting and a medical exam.

Travel: Travel throughout the County may be required; a valid California Class C driver license is required at time of appointment and must be maintained throughout employment. Employees in this class may be required to use personal vehicles and show proof of automobile liability insurance. Mileage reimbursement is available.

Position Type: Public Service Employees (PSEs) are recurrent, non-regular, limited positions. Candidates are at-will throughout the term of their employment and will not retain regular status.

Sponsorship: San Bernardino County is unable to consider to candidates who require Visa Sponsorship at this time or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment.

Minimum Requirements

Candidates must meet ONE (1) Education AND ONE (1) Experience option to qualify.

EDUCATION: OPTION 1:
Fifteen (15) semester or twenty-three (23) quarter units of completed coursework from an accredited college in human/behavioral/social science, public/business administration, education or a closely related field. A list of coursework must be submitted with the application if a degree (as listed above) has not been conferred.
OPTION 2:
Certificate of Completion from the SBC Career PathBuilder Program. Certification of Completion must be attached to application.
-- AND -- EXPERIENCE: OPTION 1:
Two (2) years of full time equivalent work experience performing clerical functions in an office environment. Duties must include a variety of office tasks including public contact, computer usage, typing, filing, answering phones, and data entry.
OPTION 2:
One (1) year of full time experience determining eligibility for a government or organizational program; interpreting , applying , and explaining policies, regulations, or procedures to the public; interviewing and gathering financial, family, or personal information from the public over the phone or in-person.

SUBSTITUTIONS
EDUCATION SUBSTITUTION
One (1) additional year of experience may substitute for required education.
EXPERIENCE SUBSTITUTION
A completed Bachelor's Degree from accredited college in human/behavioral/social science, public/business administration, education or a closely related field may substitute for the required experience.

Desired Qualifications

The ideal candidate will be customer service focused, keen communication abilities, and attention to detail. In addition, the candidate will be flexible in the work environment with experience in a client-based employment program such as Workforce Innovation and Opportunity Act (WIOA), Workforce Investment Act (WIA), and CalWORKS Employment Services, Regional Occupation Program (ROP), or related federally funded workforce program.

Selection Process

There will be an evaluation based on a review of the application and supplemental questionnaire; qualified candidates will be referred directly to the department. It is to your advantage to be explicit in your responses on the application and supplemental questionnaire.

Application Procedure : To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire by 5:00 PM on April 26, 2024 . Resumes will not be accepted or reviewed in lieu of the application and/or supplemental questionnaire.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.

EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points.

Please click HERE for important Applicant Information and the County Employment Process.

This position is an extra help position and is not eligible for benefits through the County of San Bernardino.

Closing Date/Time: 5/3/2024 5:00 PM Pacific

San Bernardino, California United States View Map