Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university plus two (2) year of leadership or supervisory experience in a field related to the job. Experience may substitute for education up to four (4) years Licenses or Certifications: None Notes to Applicants Austin Energy is seeking an IT Supervisor Senior to support the network team. The supervisor’s duties will include providing technical leadership and supervision of the network team: guidance, developing and leading the execution of established procedures, training and delivering network services, providing escalation support and troubleshooting a highly complex network infrastructure, creating, managing and updating technology roadmaps and contributing to solution and engineering design recommendations and execution. This position will support 24-hour utility operations and travel between local sites to survey in support of the integrated network solutions. The primary duties of the position: Provides advanced technical leadership in integrating complex existing or new information system technologies. Improves operations, decreases turnaround times, streamlines work processes, and works to provide quality customer service. Lead the coordination and participation with other City departments, project teams, and agencies. Develops training programs, guides, and trains staff on work procedures and operating instructions. Develops and prepares management and productivity reports, studies, and analyses. Prepares operating budgets and reviews ongoing expenditures. Develops short and long-range goals and monitor performance results. Prepares, reviews, and approves documentation for procurement. Ensures compliance with City of Austin personnel, security, and department procedures. Research complex commercial products for possible use. Lead compliance duties: security patch assessments, quarterly cyber access reviews, and verification of electronic access privileges. Manages customer and team escalations and establishes priorities. Travel to multiple work locations and participate in an on-call rotation within the 24-hour utility operations. IMPORTANT INFORMATION : Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. WHEN COMPLETING THE CITY OF AUSTIN APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov. VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. CRIMINAL HISTORY BACKGROUND CHECK : This position requires a criminal and NERC background investigation. FAIR LABOR STANDARDS ACT : This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays. TRAVEL : If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. PHYSICAL REQUIREMENTS : Tasks may involve bending, lifting, walking, carrying or using a force equal to lifting up to fifty (50) pounds. Must be physically and mentally able to communicate, respond and work with participant’s needs and safety issues. Possess the ability to work outdoors in any and all types of weather and/or inclement conditions. HYBRID TELEWORK SCHEDULE : Effective November 17, 2023 - IT positions are eligible for an 80-100% telework schedule subject to the business needs of the department. Pay Range Commensurate Hours Work Schedule: Monday - Friday 8:00 a.m. to 4:00 p.m. Additional work hours may be required to support the 24-hour Utility operations, which may include evenings, weekends, holidays, inclement weather and emergency closures. Job Close Date 05/13/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 2500 Montopolis Dr. Austin, Texas 78741 Preferred Qualifications Preferred Qualifications: Advanced experience (8+ years) in maintaining and managing complex network infrastructure. Advanced experience (8+ years) in implementing, monitoring, and troubleshooting complex network switches, routers, and firewalls. Advanced experience (8+ years) with routing protocols, specifically BGP , OSPF , EIGRP , and VXLAN . Advanced experience (8+ years) implementing, operating, managing, and supporting NGFW , wireless networks, load balancers, DNA , and software-defined networks. List the technologies you supported. Advanced experience (8+ years) implementing, operating, managing, and supporting network access controls like Cisco ISE , Aruba ClearPass, Radius/ TACACS , and MFA administration. Experience communicating network infrastructure contents to various stakeholders and managing cross-functional priorities. Experience leading and mentoring IT network support teams. Other: Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Provides advanced technical leadership on integrating complex existing or new information system technologies Improves operations, decreases turnaround times, streamlines work processes, and works to provide quality customer service Lead the coordination and participation with other City departments, project teams and agencies Develops training programs, guides and trains staff on work procedures and operating instructions Develops and prepares management and productivity reports, studies and analyses Prepares operating budgets and reviews ongoing expenditures Develops short and long range goals and monitors performance results Prepares, reviews and approves documentation for procurement Ensures compliance with City of Austin personnel, security and department procedures Researches complex commercial products for possible use Responsibilities - Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of budget processes Knowledge of current IT systems and data systems technology, security, operations and practices Knowledge of management and supervisory principles and practices Skills in organizing work effectively and efficiently Skill in understanding the organization and operation of the city and departments as necessary Skill in conducting hardware and software evaluations, performing selection and acquisition functions Ability to develop, implement, and administer a budget, prepare budget requests, and monitor expenditures for budgetary compliance Ability to read and interpret standard accounting and financial reports Ability to conduct research and analyze and interpret research findings Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations Ability to assign and direct the work activities of assigned personnel Ability to understand complex program structure, strong analysis and problem solving skills Ability to communicate effectively, both orally and in writing Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The IT Supervisor Senior position requires: Graduation from an accredited four-year college or university plus two (2) year of leadership or supervisory experience in a field related to the job. Experience may substitute for education up to four (4) years. Do you meet these minimum qualifications? Yes No * Describe how your education and experience aligns with the duties of this position? (Open Ended Question) * This position requires you to lift up to 50lbs with or without reasonable accommodations. Are you able to meet this requirement? Yes No * Are you willing to accept call-back and/or on-call assignments? Yes No * Describe your experience with network switches and routers. Please list the employer where you gained this experience, the technology used, and how many years of experience you have had in those positions. No experience 0 to 1 years 1 to 3 years Over 3 years * Describe your experience with network firewalls. Please list the employer where you gained this experience, the technology used, and how many years of experience you have had in those positions. No experience 0 to 1 years 1 to 3 years Over 3 years * Describe your experience with load balancers. Please list the employer where you gained this experience, the technology used, and how many years of experience you have had in those positions. No experience 0 to 1 years 1 to 3 years Over 3 years * Describe your experience leading a team that manages, administers, and supports network infrastructure. Please list the employer where you gained this experience, the technology used, and how many years of experience you have had in those positions. No experience 0 to 1 years 1 to 3 years Over 3 years * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). Optional & Required Documents Required Documents Optional Documents
Apr 30, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university plus two (2) year of leadership or supervisory experience in a field related to the job. Experience may substitute for education up to four (4) years Licenses or Certifications: None Notes to Applicants Austin Energy is seeking an IT Supervisor Senior to support the network team. The supervisor’s duties will include providing technical leadership and supervision of the network team: guidance, developing and leading the execution of established procedures, training and delivering network services, providing escalation support and troubleshooting a highly complex network infrastructure, creating, managing and updating technology roadmaps and contributing to solution and engineering design recommendations and execution. This position will support 24-hour utility operations and travel between local sites to survey in support of the integrated network solutions. The primary duties of the position: Provides advanced technical leadership in integrating complex existing or new information system technologies. Improves operations, decreases turnaround times, streamlines work processes, and works to provide quality customer service. Lead the coordination and participation with other City departments, project teams, and agencies. Develops training programs, guides, and trains staff on work procedures and operating instructions. Develops and prepares management and productivity reports, studies, and analyses. Prepares operating budgets and reviews ongoing expenditures. Develops short and long-range goals and monitor performance results. Prepares, reviews, and approves documentation for procurement. Ensures compliance with City of Austin personnel, security, and department procedures. Research complex commercial products for possible use. Lead compliance duties: security patch assessments, quarterly cyber access reviews, and verification of electronic access privileges. Manages customer and team escalations and establishes priorities. Travel to multiple work locations and participate in an on-call rotation within the 24-hour utility operations. IMPORTANT INFORMATION : Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. WHEN COMPLETING THE CITY OF AUSTIN APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov. VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. CRIMINAL HISTORY BACKGROUND CHECK : This position requires a criminal and NERC background investigation. FAIR LABOR STANDARDS ACT : This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays. TRAVEL : If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. PHYSICAL REQUIREMENTS : Tasks may involve bending, lifting, walking, carrying or using a force equal to lifting up to fifty (50) pounds. Must be physically and mentally able to communicate, respond and work with participant’s needs and safety issues. Possess the ability to work outdoors in any and all types of weather and/or inclement conditions. HYBRID TELEWORK SCHEDULE : Effective November 17, 2023 - IT positions are eligible for an 80-100% telework schedule subject to the business needs of the department. Pay Range Commensurate Hours Work Schedule: Monday - Friday 8:00 a.m. to 4:00 p.m. Additional work hours may be required to support the 24-hour Utility operations, which may include evenings, weekends, holidays, inclement weather and emergency closures. Job Close Date 05/13/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 2500 Montopolis Dr. Austin, Texas 78741 Preferred Qualifications Preferred Qualifications: Advanced experience (8+ years) in maintaining and managing complex network infrastructure. Advanced experience (8+ years) in implementing, monitoring, and troubleshooting complex network switches, routers, and firewalls. Advanced experience (8+ years) with routing protocols, specifically BGP , OSPF , EIGRP , and VXLAN . Advanced experience (8+ years) implementing, operating, managing, and supporting NGFW , wireless networks, load balancers, DNA , and software-defined networks. List the technologies you supported. Advanced experience (8+ years) implementing, operating, managing, and supporting network access controls like Cisco ISE , Aruba ClearPass, Radius/ TACACS , and MFA administration. Experience communicating network infrastructure contents to various stakeholders and managing cross-functional priorities. Experience leading and mentoring IT network support teams. Other: Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Provides advanced technical leadership on integrating complex existing or new information system technologies Improves operations, decreases turnaround times, streamlines work processes, and works to provide quality customer service Lead the coordination and participation with other City departments, project teams and agencies Develops training programs, guides and trains staff on work procedures and operating instructions Develops and prepares management and productivity reports, studies and analyses Prepares operating budgets and reviews ongoing expenditures Develops short and long range goals and monitors performance results Prepares, reviews and approves documentation for procurement Ensures compliance with City of Austin personnel, security and department procedures Researches complex commercial products for possible use Responsibilities - Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of budget processes Knowledge of current IT systems and data systems technology, security, operations and practices Knowledge of management and supervisory principles and practices Skills in organizing work effectively and efficiently Skill in understanding the organization and operation of the city and departments as necessary Skill in conducting hardware and software evaluations, performing selection and acquisition functions Ability to develop, implement, and administer a budget, prepare budget requests, and monitor expenditures for budgetary compliance Ability to read and interpret standard accounting and financial reports Ability to conduct research and analyze and interpret research findings Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations Ability to assign and direct the work activities of assigned personnel Ability to understand complex program structure, strong analysis and problem solving skills Ability to communicate effectively, both orally and in writing Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The IT Supervisor Senior position requires: Graduation from an accredited four-year college or university plus two (2) year of leadership or supervisory experience in a field related to the job. Experience may substitute for education up to four (4) years. Do you meet these minimum qualifications? Yes No * Describe how your education and experience aligns with the duties of this position? (Open Ended Question) * This position requires you to lift up to 50lbs with or without reasonable accommodations. Are you able to meet this requirement? Yes No * Are you willing to accept call-back and/or on-call assignments? Yes No * Describe your experience with network switches and routers. Please list the employer where you gained this experience, the technology used, and how many years of experience you have had in those positions. No experience 0 to 1 years 1 to 3 years Over 3 years * Describe your experience with network firewalls. Please list the employer where you gained this experience, the technology used, and how many years of experience you have had in those positions. No experience 0 to 1 years 1 to 3 years Over 3 years * Describe your experience with load balancers. Please list the employer where you gained this experience, the technology used, and how many years of experience you have had in those positions. No experience 0 to 1 years 1 to 3 years Over 3 years * Describe your experience leading a team that manages, administers, and supports network infrastructure. Please list the employer where you gained this experience, the technology used, and how many years of experience you have had in those positions. No experience 0 to 1 years 1 to 3 years Over 3 years * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). Optional & Required Documents Required Documents Optional Documents
PLACER COUNTY, CA
Auburn, California, United States
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Department of Child Support Services is currently hiring for multiple permanent Child Support Specialist - I positions. This position provides you the opportunity to work for a county that thrives on working collaboratively and overcoming challenges. An ideal candidate will be a team player who wants to make a difference in their community and will embrace the positive culture we foster in this department. If you find satisfaction in accomplishing meaningful tasks, take pride in your work and enjoy continuous professional development you may just be the perfect fit. To learn more about the Child Support Services Department please visit our website - Child Support Services . Depending on area of assignment, telecommute options may be available after completion of the probationary period, subject to approval by the Appointing Authority. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Placer Public Employees Organization (PPEO) benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To interview, collect and record a variety of legal and related documents, including financial information from individuals involved in child support cases; to establish support obligation(s) including determining the ability to pay and resolving payment issues; to review cases and payment records for compliance; to prepare and produce court documents specific to child support obligations including payment and medical support; and to initiate remedial steps to assure compliance. DISTINGUISHING CHARACTERISTICS This is the entry level class in the Child Support Specialist series. This class is distinguished from the journey level by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Employees work under immediate supervision while learning job tasks. SUPERVISION RECEIVED AND EXERCISED Receives immediate supervision from the Child Support Supervisor and technical and functional supervision from a Senior Child Support Specialist. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Conduct, respond to, or initiate personal and/or telephone interview with involved parties concerning child support matters; collect, review and verify information shown on application forms; maintain case files; draft letters to individuals and agencies to obtain information; contact persons or agencies for information regarding validity of case data and information pertinent to the whereabouts of parents; explain and initiate support agreements with parents and enforce existing support orders. Apply federal, state and local laws, ordinance, rules and procedures to secure current and delinquent child support payments. Compile background documentation and information; examine financial background and determine ability to pay; attempt to secure stipulated agreements.. Prepare, complete and submit routine legal and related documentation and forms in order to establish and/or enforce court orders, including but not limited to orders of examination, contempt citations, writs of execution, wage assignments, summons, complaints, notice of motions and warrants. Locate parents by checking various sources such as current address, past and present employers, commercially prepared reference materials and services and other governmental agency data. Review cases, payment records and complaints concerning failure to provide child support and initiate remedial enforcement actions to assure compliance with court orders. Provide routine support to attorneys in preparation for court including, but not limited to, preparing guideline calculations, contacting parties in an attempt to reach agreements and ensuring their presence at court; attend court hearings and prepare, review and serve court orders. Utilize a variety of local and state-wide databases to locate parents and research information regarding assets, income, and liabilities. Receive and respond to questions regarding general child support laws, court orders, rules, regulations and policies. May be requested to assist with on-the-job training of newly hired staff regarding routine policies and procedures. Complete necessary financial instructions to initiate support processes; conduct audits to ensure correctness of financial information and payments; receive, research and respond to questions from customers. Follow appropriate procedures to protect the rights and confidentiality of parties. Prepare documentation in establishing paternity. Prepare daily logs and evidence for legal staff; review cases and make recommendations for appropriate legal actions; may testify in court regarding case records. Prepare correspondence and maintain files as necessary. Provide general information to the public; make referrals to appropriate agencies regarding enforcement of criminal and civil procedures, visitation and related domestic problems. Perform related duties as assigned. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of responsible journey level clerical experience that includes substantial public contact involving interviewing customers, obtaining financial and personal history information. Experience preparing legal documents or performing collection duties is desirable. Training: Equivalent to the completion of the twelfth grade. Required License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Modern office procedures, methods and computer equipment. Correct English usage, spelling, grammar and punctuation. Business letter writing. Principles and practices of customer service. Basic mathematical principles. Ability to: Learn proper interviewing techniques and applications. Continuously, review case documents related to child support activities; interview individuals or parties; identify necessary documentation needed per legal requirements; problem solve case status and developments; understand and interpret Department policies and procedures; explain operations to the public. On a continuous basis, sit at desk and/or stand at counter for long periods of time. Intermittently twist and reach office equipment; kneel or twist to retrieve files; write or use keyboard to communicate through written means; lift light weight. Learn to plan and maintain adequate records and procedures. Learn to understand and apply complex laws and regulations affecting child support activities. Compose general correspondence and letters. Learn to work independently in the absence of direct supervision; effectively prioritize work and apply sound time management principles. Learn to analyze, evaluate and process customer information including financial data from an extensive case load while ensuring compliance with time frames and regulatory requirements. Perform mathematical calculations accurately and rapidly. Learn to complete and produce a variety of routine legal documents and forms as they relate to the establishment and enforcement of child support. Learn to analyze situations quickly and objectively and to determine proper course of action. Learn to exercise problem-solving abilities with sound independent judgment. Type at a speed necessary for successful job performance. Operate a variety of office equipment including computer equipment, cameras with ancillary equipment, and other equipment. Maintain a calm and unbiased perspective when interviewing customers. Maintain strict confidentiality. Apply principles of customer service. Communicate clearly and concisely, both orally and in writing. Work with various cultural and ethnic groups in a tactful and effective manner. Establish and maintain effective working relationships with those contacted in the course of work. SELECTION PROCEDURE Written Examination (100%) - Testing Tentatively Scheduled for June 6, 2024 - June 10, 2024 After the posted filing deadline, qualified candidates will receive a notification via email when the examination is available. The online examination may include multiple choice, true/false, fill-in, matching, and/or essay type questions directly related to the required knowledge and abilities for this classification. Note: Candidates will have approximately five (5) calendar days from the date of notification to complete the online examination. Only one attempt will be permitted. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Preciosa Ayala-Burkhardt, Administrative Technician, at payala@placer.ca.gov or (530) 886-4637. Closing Date/Time: 5/20/2024 5:00:00 PM
Apr 20, 2024
Full Time
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Department of Child Support Services is currently hiring for multiple permanent Child Support Specialist - I positions. This position provides you the opportunity to work for a county that thrives on working collaboratively and overcoming challenges. An ideal candidate will be a team player who wants to make a difference in their community and will embrace the positive culture we foster in this department. If you find satisfaction in accomplishing meaningful tasks, take pride in your work and enjoy continuous professional development you may just be the perfect fit. To learn more about the Child Support Services Department please visit our website - Child Support Services . Depending on area of assignment, telecommute options may be available after completion of the probationary period, subject to approval by the Appointing Authority. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Placer Public Employees Organization (PPEO) benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To interview, collect and record a variety of legal and related documents, including financial information from individuals involved in child support cases; to establish support obligation(s) including determining the ability to pay and resolving payment issues; to review cases and payment records for compliance; to prepare and produce court documents specific to child support obligations including payment and medical support; and to initiate remedial steps to assure compliance. DISTINGUISHING CHARACTERISTICS This is the entry level class in the Child Support Specialist series. This class is distinguished from the journey level by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Employees work under immediate supervision while learning job tasks. SUPERVISION RECEIVED AND EXERCISED Receives immediate supervision from the Child Support Supervisor and technical and functional supervision from a Senior Child Support Specialist. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Conduct, respond to, or initiate personal and/or telephone interview with involved parties concerning child support matters; collect, review and verify information shown on application forms; maintain case files; draft letters to individuals and agencies to obtain information; contact persons or agencies for information regarding validity of case data and information pertinent to the whereabouts of parents; explain and initiate support agreements with parents and enforce existing support orders. Apply federal, state and local laws, ordinance, rules and procedures to secure current and delinquent child support payments. Compile background documentation and information; examine financial background and determine ability to pay; attempt to secure stipulated agreements.. Prepare, complete and submit routine legal and related documentation and forms in order to establish and/or enforce court orders, including but not limited to orders of examination, contempt citations, writs of execution, wage assignments, summons, complaints, notice of motions and warrants. Locate parents by checking various sources such as current address, past and present employers, commercially prepared reference materials and services and other governmental agency data. Review cases, payment records and complaints concerning failure to provide child support and initiate remedial enforcement actions to assure compliance with court orders. Provide routine support to attorneys in preparation for court including, but not limited to, preparing guideline calculations, contacting parties in an attempt to reach agreements and ensuring their presence at court; attend court hearings and prepare, review and serve court orders. Utilize a variety of local and state-wide databases to locate parents and research information regarding assets, income, and liabilities. Receive and respond to questions regarding general child support laws, court orders, rules, regulations and policies. May be requested to assist with on-the-job training of newly hired staff regarding routine policies and procedures. Complete necessary financial instructions to initiate support processes; conduct audits to ensure correctness of financial information and payments; receive, research and respond to questions from customers. Follow appropriate procedures to protect the rights and confidentiality of parties. Prepare documentation in establishing paternity. Prepare daily logs and evidence for legal staff; review cases and make recommendations for appropriate legal actions; may testify in court regarding case records. Prepare correspondence and maintain files as necessary. Provide general information to the public; make referrals to appropriate agencies regarding enforcement of criminal and civil procedures, visitation and related domestic problems. Perform related duties as assigned. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of responsible journey level clerical experience that includes substantial public contact involving interviewing customers, obtaining financial and personal history information. Experience preparing legal documents or performing collection duties is desirable. Training: Equivalent to the completion of the twelfth grade. Required License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Modern office procedures, methods and computer equipment. Correct English usage, spelling, grammar and punctuation. Business letter writing. Principles and practices of customer service. Basic mathematical principles. Ability to: Learn proper interviewing techniques and applications. Continuously, review case documents related to child support activities; interview individuals or parties; identify necessary documentation needed per legal requirements; problem solve case status and developments; understand and interpret Department policies and procedures; explain operations to the public. On a continuous basis, sit at desk and/or stand at counter for long periods of time. Intermittently twist and reach office equipment; kneel or twist to retrieve files; write or use keyboard to communicate through written means; lift light weight. Learn to plan and maintain adequate records and procedures. Learn to understand and apply complex laws and regulations affecting child support activities. Compose general correspondence and letters. Learn to work independently in the absence of direct supervision; effectively prioritize work and apply sound time management principles. Learn to analyze, evaluate and process customer information including financial data from an extensive case load while ensuring compliance with time frames and regulatory requirements. Perform mathematical calculations accurately and rapidly. Learn to complete and produce a variety of routine legal documents and forms as they relate to the establishment and enforcement of child support. Learn to analyze situations quickly and objectively and to determine proper course of action. Learn to exercise problem-solving abilities with sound independent judgment. Type at a speed necessary for successful job performance. Operate a variety of office equipment including computer equipment, cameras with ancillary equipment, and other equipment. Maintain a calm and unbiased perspective when interviewing customers. Maintain strict confidentiality. Apply principles of customer service. Communicate clearly and concisely, both orally and in writing. Work with various cultural and ethnic groups in a tactful and effective manner. Establish and maintain effective working relationships with those contacted in the course of work. SELECTION PROCEDURE Written Examination (100%) - Testing Tentatively Scheduled for June 6, 2024 - June 10, 2024 After the posted filing deadline, qualified candidates will receive a notification via email when the examination is available. The online examination may include multiple choice, true/false, fill-in, matching, and/or essay type questions directly related to the required knowledge and abilities for this classification. Note: Candidates will have approximately five (5) calendar days from the date of notification to complete the online examination. Only one attempt will be permitted. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Preciosa Ayala-Burkhardt, Administrative Technician, at payala@placer.ca.gov or (530) 886-4637. Closing Date/Time: 5/20/2024 5:00:00 PM
State of Missouri
Jefferson City, Missouri, United States
Job Location: This position will be located at 101 N Chestnut St., Jefferson City MO 65101 Why you’ll love this position: You will love this position because it will provide an opportunity to work collaboratively across all of the units within the Missouri State Public Health Lab. This collaboration will allow the right candidate to exercise skills in communication, organization and customer service while maintaining proficiency in handling specimens both for accessioning and determining acceptability. Strong interpersonal skills from a successful individual will lead to building meaningful relationships across the laboratory and growing their confidence in their supervisory ability. Direct supervision of three Laboratory Support Assistants which involves assisting with the day to day schedule responsibilities, assist with cross-training and development of SPHLs and LSAs across all divisions of MSPHL, and coaching and assisting with professional development of all team members under their supervision according to their needs or feedback as well as the needs of the unit. Pursue required training hours per the Leadership Development Rule including training that covers technical topics, coaching/mentoring skills and leadership, while being involved with laboratory committees to represent the perspective of Central Accessioning, stay informed of topics that may affect the accessioning team and grow in their knowledge. Assist the Laboratory Support Supervisor and Unit Manager in developing future areas for expansion of the Central Accessioning Team, This will require the assistance and participation in training with Central Accessioning, Central Services, and PART team members to perform all job functions. Provide direction, or guidance with technical work to assist in the development of the Central Unit Team, this may include but is not limited to job aids, compliance with MSPHL quality assurance, and safety plans. Labeling and assigning analytical test within LIMS, while being a first line defense on sample integrity and deciding if the sample can be accepted or rejected, while receiving and processing of samples arriving at laboratory. This includes review of test request forms accompanying the sample to ensure data quality and follow up as needed. Assist MSPHL accessioning, mailroom, sterilization and post analytical reporting processes. Assist scientists with samples such as centrifuging, grinding soil, paint and food, acid neutralization, data entry, scanning, etc. Performing extra duties as assigned. Two or more years experience as a Laboratory Support Associate. (Earned graduate credit hours from an accredited college or university in the specified areas or in Public Health or Public Administration may substitute on a year-for-year basis for a maximum of two years of the required experience at a rate of 24 earned graduate credit hours for one year of experience.) Lack of post-secondary will not be used as the sole basis denying consideration to any applicant. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
May 04, 2024
Full Time
Job Location: This position will be located at 101 N Chestnut St., Jefferson City MO 65101 Why you’ll love this position: You will love this position because it will provide an opportunity to work collaboratively across all of the units within the Missouri State Public Health Lab. This collaboration will allow the right candidate to exercise skills in communication, organization and customer service while maintaining proficiency in handling specimens both for accessioning and determining acceptability. Strong interpersonal skills from a successful individual will lead to building meaningful relationships across the laboratory and growing their confidence in their supervisory ability. Direct supervision of three Laboratory Support Assistants which involves assisting with the day to day schedule responsibilities, assist with cross-training and development of SPHLs and LSAs across all divisions of MSPHL, and coaching and assisting with professional development of all team members under their supervision according to their needs or feedback as well as the needs of the unit. Pursue required training hours per the Leadership Development Rule including training that covers technical topics, coaching/mentoring skills and leadership, while being involved with laboratory committees to represent the perspective of Central Accessioning, stay informed of topics that may affect the accessioning team and grow in their knowledge. Assist the Laboratory Support Supervisor and Unit Manager in developing future areas for expansion of the Central Accessioning Team, This will require the assistance and participation in training with Central Accessioning, Central Services, and PART team members to perform all job functions. Provide direction, or guidance with technical work to assist in the development of the Central Unit Team, this may include but is not limited to job aids, compliance with MSPHL quality assurance, and safety plans. Labeling and assigning analytical test within LIMS, while being a first line defense on sample integrity and deciding if the sample can be accepted or rejected, while receiving and processing of samples arriving at laboratory. This includes review of test request forms accompanying the sample to ensure data quality and follow up as needed. Assist MSPHL accessioning, mailroom, sterilization and post analytical reporting processes. Assist scientists with samples such as centrifuging, grinding soil, paint and food, acid neutralization, data entry, scanning, etc. Performing extra duties as assigned. Two or more years experience as a Laboratory Support Associate. (Earned graduate credit hours from an accredited college or university in the specified areas or in Public Health or Public Administration may substitute on a year-for-year basis for a maximum of two years of the required experience at a rate of 24 earned graduate credit hours for one year of experience.) Lack of post-secondary will not be used as the sole basis denying consideration to any applicant. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
City of Sacramento, CA
Sacramento, California, United States
THE POSITION The Community Development Departments Code Compliance Division is recruiting for a Customer Service Representative to provide administrative and customer service support for the division and its customers. IDEAL CANDIDATE STATEMENT The ideal candidate will possess the experience, skills, and characteristics to: Deliver quality customer service. Be comfortable interacting with customers by phone, text, and in-person. Exhibit high levels of professionalism, competency, and problem-solving skills. Possess experience in de-escalation to assist challenging customers by phone and at the public counter. Explain City Codes and policies to assist customers to gain compliance. Provide detailed notes, memos, and letters. To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline . Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 5/16/2024 11:59 PM Pacific
May 03, 2024
Full Time
THE POSITION The Community Development Departments Code Compliance Division is recruiting for a Customer Service Representative to provide administrative and customer service support for the division and its customers. IDEAL CANDIDATE STATEMENT The ideal candidate will possess the experience, skills, and characteristics to: Deliver quality customer service. Be comfortable interacting with customers by phone, text, and in-person. Exhibit high levels of professionalism, competency, and problem-solving skills. Possess experience in de-escalation to assist challenging customers by phone and at the public counter. Explain City Codes and policies to assist customers to gain compliance. Provide detailed notes, memos, and letters. To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline . Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 5/16/2024 11:59 PM Pacific
Contra Costa County, CA
Martinez, California, United States
The Position ***Continuous Recruitment*** Recruitment can close at any time. Interested candidates are encouraged to apply immediately. If you want to grow your career as an HR professional, you’ve come to the right place! Contra Costa County is a large organization with 27 Departments and over 10,700 employees! Responsibility for Human Resources functions is divided between the Department of Human Resources, the Labor Relations Division of the County Administrator's Office, and Human Resources or Administrative professionals assigned within each of the County's departments. Our two largest departments in the County are the Employment and Human Services Department (EHSD) and Contra Costa Health (CCH). Within each of these, there is a Departmental Human Resources Officer, and various professional, technical, and clerical staff supporting Human Resources and Payroll needs. The Departmental Human Resources Supervisor is a job designed to help support the HR needs of these two departments. This role will collaborate closely with the Human Resources Department and the Labor Relations Division of the County Administrator's Office to ensure that HR service delivery in their assigned department is appropriately supported. Departmental HR Supervisors have the responsibility to coordinate and guide the activities of a team of professional, paraprofessional, and administrative support personnel staff. They will play a vital role in the day-to-day oversight, as well as perform comprehensive personnel work and handle highly complex and sensitive projects to efficiently accomplish the organization's human resources goals and objectives. Employment and Human Services Department Employment and Human Services Department (EHSD) partners with the community to deliver quality services to ensure access to resources that support, protect, and empower individuals and families to achieve self-sufficiency. Personnel Services is a Division of the Administrative Bureau of EHSD, with a staff of 31, supporting 2000+ regular, WEX, temporary, and contract employees. EHSD is seeking two dynamic and seasoned generalists with a knack for HR Analytics. The ideal candidate will be a creative leader who can promote innovation to enhance our services in the areas of employee relations, payroll, leave administration, labor and employee relations, investigations, and supporting supervisors and managers with personnel-related matters. Contra Costa Health Contra Costa Health's (CCH) mission is to care for and improve the health of all people in Contra Costa County with special attention to those who are most vulnerable to health problems. Contra Costa Health is the largest department of County government, employing more than 4,250 individuals. CCH provides high-quality services with respect to responsiveness to all. CCH is an integrated system of health care services, community health improvement, and environmental protection. Health Services encourages creative, ethical, and tenacious leadership to implement effective health policies and programs. CCH is not currently filling this role but may use the eligible list from this recruitment in the future. We are looking for someone who is: A role model that personifies integrity and excellence! You will be an important part of creating a culture of transparency and accountability, with a focus on continuous improvement. A strong relationship builder with excellent communication skills. You will be expected to create an environment where your team will strive and thrive, establish relationships across various departments and divisions, at all levels of the organization, and ensure that a consistent message is communicated to a variety of audiences. Analytical and data-driven. You will be responsible for collecting and analyzing various HR metrics and making recommendations to improve and optimize human resources activities for your department. Interested in learning and developing their career. In this hands-on working supervisor role, you will work side-by-side with your team to identify opportunities to improve business processes and identify solutions to various organizational challenges. Customer-focused. Your role will require you to understand your customer's operational needs and to be responsive and proactive when addressing those needs. Creative! You will need to be able to understand the challenges faced in a variety of HR disciplines, and proactively partner with various stakeholders to identify innovative solutions. Organized and results-driven. You will need to balance your work and multiple assignments and priorities for your assigned team in a fast-paced environment. What you will typically be responsible for: Providing training, coaching, and mentoring to new and existing departmental HR and payroll team members, and holding them accountable for meeting performance standards. Assisting the Departmental Human Resources Officer with creating and maintaining policies, goals, and other metrics to measure the effectiveness of the team. Acting as an internal consultant working across all divisions and teams within your department to solve a broad array of personnel problems and issues; formulating courses of action and recommending solutions to the executive management team. Supervising the collection and analysis of departmental Human Resources data and metrics, and translating it into meaningful and actionable recommendations. A few reasons you might love this job: You are ready to take on supervisory and leadership responsibility. Every day brings a variety of work and opportunities to make a difference with the potential to impact the delivery of important public services. You will work with people who are passionate about their work and focused on continuous improvement and innovation. You will have the ability to be innovative and creative in designing and implementing new programs, processes, and tools A few challenges you might face in this job: You will be joining an organization that is in the early stages of updating and modernizing several business practices and technologies. This will require persistence and tenacity to help keep change moving forward in an environment where some are already experiencing change fatigue. Your team will have varying levels of expertise, and some may require more support and guidance to be successful. You will need to learn to navigate through complex, sometimes outdated and conflicting rules, policies, and labor agreements to assist others in reaching operational objectives. You will need to balance conflicting demands from various levels in the department and the County. Competencies Required: Attention to Detail: Focusing on the details of work content, work steps, and final work products Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships Coaching & Developing Others: Supporting others in stretching and expanding their capabilities Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Handling & Resolving Conflict: Managing interpersonally strained situations Involving Others (Engaging Teams): Engaging others for input, contribution, and shared responsibility for outcomes Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness Managing & Facilitating Change: Addressing key factors that influence successful organizational change Managing Performance: Ensuring superior individual and group performance Political & Organizational Savvy: Working skillfully with politics, procedures, and protocols across organizational levels and boundaries Professional & Technical Expertise: Applying technical subject matter to the job Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace You can read the complete job description at: www.cccounty/hr . The eligible list established from this recruitment may be used to fill future openings for up to 6 months. Remote Work Eligibility : This position is eligible to work remotely no more than 50% of each workweek. However, in the short term, the HR Supervisor is expected to be in the office daily. Future remote work arrangements may be discussed after hire based on dynamic business needs. Additionally, the HR Supervisor must live within 200 miles of Martinez, California. These policies are non-negotiable. Minimum Qualifications Education: Possession of a bachelor's degree from an accredited college or university in public administration, business administration, human resources management or a closely related field. and Experience: Four (4) years of full-time, or its equivalent, professional human resources experience. Qualifying experience should include two or more of the following areas of responsibility: conducting classification studies and compensation analysis conducting job analyses and developing and administering employment assessments employee and/or labor relations in a unionized environment tracking and administering leaves for a large organization with over 500 employees At least one (1) year of experience as a lead or supervisor of other HR staff AND at least one (1) year of professional HR experience working for a public sector agency are required . Note: Professional Human Resources experience is defined as performing duties that require interpretation, independence of judgment and application of defined principles, practices and regulations. Desirable Qualifications: Possession of an IPMA-HR Certification Possession of a SHRM Certification Possession of a CLRM Certification Possession of a Data/HR Analytics Certification Selection Process Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Multiple Choice Test: Candidates who demonstrate that they possess the minimum qualifications will be invited to participate in a multiple-choice assessment. Candidates will be evaluated on necessary knowledge and skills that may include: the ability to collect and analyze data, draw logical conclusions, and make sound recommendations; the ability to interpret and apply rules and regulations; and the ability to communicate effectively in writing. Candidates must achieve a passing score on the multiple choice test to be advanced to the performance assessment. (Weighted 100%) This test will be conducted remotely. Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process. The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment specific questions, please contact Chris Miller at Chris.Miller@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: Continuous
Apr 17, 2024
Full Time
The Position ***Continuous Recruitment*** Recruitment can close at any time. Interested candidates are encouraged to apply immediately. If you want to grow your career as an HR professional, you’ve come to the right place! Contra Costa County is a large organization with 27 Departments and over 10,700 employees! Responsibility for Human Resources functions is divided between the Department of Human Resources, the Labor Relations Division of the County Administrator's Office, and Human Resources or Administrative professionals assigned within each of the County's departments. Our two largest departments in the County are the Employment and Human Services Department (EHSD) and Contra Costa Health (CCH). Within each of these, there is a Departmental Human Resources Officer, and various professional, technical, and clerical staff supporting Human Resources and Payroll needs. The Departmental Human Resources Supervisor is a job designed to help support the HR needs of these two departments. This role will collaborate closely with the Human Resources Department and the Labor Relations Division of the County Administrator's Office to ensure that HR service delivery in their assigned department is appropriately supported. Departmental HR Supervisors have the responsibility to coordinate and guide the activities of a team of professional, paraprofessional, and administrative support personnel staff. They will play a vital role in the day-to-day oversight, as well as perform comprehensive personnel work and handle highly complex and sensitive projects to efficiently accomplish the organization's human resources goals and objectives. Employment and Human Services Department Employment and Human Services Department (EHSD) partners with the community to deliver quality services to ensure access to resources that support, protect, and empower individuals and families to achieve self-sufficiency. Personnel Services is a Division of the Administrative Bureau of EHSD, with a staff of 31, supporting 2000+ regular, WEX, temporary, and contract employees. EHSD is seeking two dynamic and seasoned generalists with a knack for HR Analytics. The ideal candidate will be a creative leader who can promote innovation to enhance our services in the areas of employee relations, payroll, leave administration, labor and employee relations, investigations, and supporting supervisors and managers with personnel-related matters. Contra Costa Health Contra Costa Health's (CCH) mission is to care for and improve the health of all people in Contra Costa County with special attention to those who are most vulnerable to health problems. Contra Costa Health is the largest department of County government, employing more than 4,250 individuals. CCH provides high-quality services with respect to responsiveness to all. CCH is an integrated system of health care services, community health improvement, and environmental protection. Health Services encourages creative, ethical, and tenacious leadership to implement effective health policies and programs. CCH is not currently filling this role but may use the eligible list from this recruitment in the future. We are looking for someone who is: A role model that personifies integrity and excellence! You will be an important part of creating a culture of transparency and accountability, with a focus on continuous improvement. A strong relationship builder with excellent communication skills. You will be expected to create an environment where your team will strive and thrive, establish relationships across various departments and divisions, at all levels of the organization, and ensure that a consistent message is communicated to a variety of audiences. Analytical and data-driven. You will be responsible for collecting and analyzing various HR metrics and making recommendations to improve and optimize human resources activities for your department. Interested in learning and developing their career. In this hands-on working supervisor role, you will work side-by-side with your team to identify opportunities to improve business processes and identify solutions to various organizational challenges. Customer-focused. Your role will require you to understand your customer's operational needs and to be responsive and proactive when addressing those needs. Creative! You will need to be able to understand the challenges faced in a variety of HR disciplines, and proactively partner with various stakeholders to identify innovative solutions. Organized and results-driven. You will need to balance your work and multiple assignments and priorities for your assigned team in a fast-paced environment. What you will typically be responsible for: Providing training, coaching, and mentoring to new and existing departmental HR and payroll team members, and holding them accountable for meeting performance standards. Assisting the Departmental Human Resources Officer with creating and maintaining policies, goals, and other metrics to measure the effectiveness of the team. Acting as an internal consultant working across all divisions and teams within your department to solve a broad array of personnel problems and issues; formulating courses of action and recommending solutions to the executive management team. Supervising the collection and analysis of departmental Human Resources data and metrics, and translating it into meaningful and actionable recommendations. A few reasons you might love this job: You are ready to take on supervisory and leadership responsibility. Every day brings a variety of work and opportunities to make a difference with the potential to impact the delivery of important public services. You will work with people who are passionate about their work and focused on continuous improvement and innovation. You will have the ability to be innovative and creative in designing and implementing new programs, processes, and tools A few challenges you might face in this job: You will be joining an organization that is in the early stages of updating and modernizing several business practices and technologies. This will require persistence and tenacity to help keep change moving forward in an environment where some are already experiencing change fatigue. Your team will have varying levels of expertise, and some may require more support and guidance to be successful. You will need to learn to navigate through complex, sometimes outdated and conflicting rules, policies, and labor agreements to assist others in reaching operational objectives. You will need to balance conflicting demands from various levels in the department and the County. Competencies Required: Attention to Detail: Focusing on the details of work content, work steps, and final work products Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships Coaching & Developing Others: Supporting others in stretching and expanding their capabilities Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Handling & Resolving Conflict: Managing interpersonally strained situations Involving Others (Engaging Teams): Engaging others for input, contribution, and shared responsibility for outcomes Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness Managing & Facilitating Change: Addressing key factors that influence successful organizational change Managing Performance: Ensuring superior individual and group performance Political & Organizational Savvy: Working skillfully with politics, procedures, and protocols across organizational levels and boundaries Professional & Technical Expertise: Applying technical subject matter to the job Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace You can read the complete job description at: www.cccounty/hr . The eligible list established from this recruitment may be used to fill future openings for up to 6 months. Remote Work Eligibility : This position is eligible to work remotely no more than 50% of each workweek. However, in the short term, the HR Supervisor is expected to be in the office daily. Future remote work arrangements may be discussed after hire based on dynamic business needs. Additionally, the HR Supervisor must live within 200 miles of Martinez, California. These policies are non-negotiable. Minimum Qualifications Education: Possession of a bachelor's degree from an accredited college or university in public administration, business administration, human resources management or a closely related field. and Experience: Four (4) years of full-time, or its equivalent, professional human resources experience. Qualifying experience should include two or more of the following areas of responsibility: conducting classification studies and compensation analysis conducting job analyses and developing and administering employment assessments employee and/or labor relations in a unionized environment tracking and administering leaves for a large organization with over 500 employees At least one (1) year of experience as a lead or supervisor of other HR staff AND at least one (1) year of professional HR experience working for a public sector agency are required . Note: Professional Human Resources experience is defined as performing duties that require interpretation, independence of judgment and application of defined principles, practices and regulations. Desirable Qualifications: Possession of an IPMA-HR Certification Possession of a SHRM Certification Possession of a CLRM Certification Possession of a Data/HR Analytics Certification Selection Process Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Multiple Choice Test: Candidates who demonstrate that they possess the minimum qualifications will be invited to participate in a multiple-choice assessment. Candidates will be evaluated on necessary knowledge and skills that may include: the ability to collect and analyze data, draw logical conclusions, and make sound recommendations; the ability to interpret and apply rules and regulations; and the ability to communicate effectively in writing. Candidates must achieve a passing score on the multiple choice test to be advanced to the performance assessment. (Weighted 100%) This test will be conducted remotely. Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process. The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment specific questions, please contact Chris Miller at Chris.Miller@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: Continuous
MASSACHUSETTS TRIAL COURT
Somerville, Massachusetts, United States
Title: Facilities Systems Supervisor-Somerville Pay Grade: 18 Starting Pay: $86,605.33/Yr. Departmental Mission Statement: The Facilities Management Department of Trial Court provides for the management and maintenance of 63 state-owned courthouses located in ten counties of the Commonwealth. The Department is committed to administering effective property management, and for ensuring the delivery of quality services necessary for the efficient and reliable operation of all of the facilities which it maintains. FACILITES MANAGEMENT & CAPITAL PLANNING ORGANIZATIONAL PROFILE: Notes: The hours for this position is 6am-2pm. This position place of reporting will be Somerville District Court but you will be responsible for the following court houses: East Cambridge, Somerville, Woburn and Waltham. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position may be considered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early. Position Summary: Working within the Facilities Management Department of the Massachusetts Trial Court, the Facilities Systems Supervisor shall establish and oversee maintenance programs to ensure that building systems remain in a good state of repair and that system components remain in good working order. The Facilities System Supervisor is responsible for the overall condition of the various mechanical, electrical, life safety, plumbing, elevator / escalator, and other designated facility systems. The Facilities System Supervisor performs and assigns both preventive maintenance activities, troubleshooting activities, and makes and oversees corrective repairs. Assigns and supervises work delegated to maintenance staff as well as outside vendors and contractors. Assists with the development of project scopes, budgets, and time lines affecting the facilities. On behalf of the Facilities Management Department, coordinates with the Department of Capital Asset Management and Maintenance (DCAMM) for the coordination of construction projects as necessary, and acts as the primary technical resource for the region. Supervision Received: General direction is received from the Manager of Facilities assigned to the region, in performing duties in accordance with established guidelines. Duties: Supervises the daily performance of the building systems and is responsible for adjusting he performance of equipment to ensure optimal systems performance to provide for a proper building environment; Maintains a daily log of all concerns / complaints submitted by building occupants and shall investigate all complaints; this investigation shall include a response back to the initiator of the complaint with a resolution to the problem reported; Issues job priorities to Maintenance Technicians and other staff along with scheduling overtime and vacations. Performs random inspections to monitor completeness and quality of work; Shall be responsible for major equipment rebuilds, system upgrades and construction projects. Coordinates all aspects of these projects, as in the Project Management section below. Routinely writes authorization requests in support of facility or facility system improvements; Shall be versed with the performance of building systems and shall be able to detect issues and identify problems as they arise; Shall be computer literate and shall be expected to adjust, monitor, and operate computer controlled equipment, including but not limited to platforms such as Energy Management Systems (EMS); Acts as the liaison between the Facilities Management Department and DCAMM in coordinating and executing Deferred Maintenance, Energy Efficiency and other Building Projects; Responsible for the upkeep of the CAMIS work order system to ensure work orders are closed when work is completed; Reports building performance monthly; Maintains an inventory of plans, specifications, record drawings, cuts, catalogs, instructional material and performance records; Ensures scheduled maintenance (PMs) are completed in accordance with assigned frequencies; Supervises the performance of equipment maintenance contractors to ensure that work is completed as per the specifications and scope of work; Tracks and insures completion of unscheduled maintenance (corrective work orders); and Performs other related duties as required; PROJECT MANAGEMENT: Assists with the development of project scope, budget and time line and participates in the project design process; Assists with design constructability reviews and coordinates the bid and award process; Coordinates the activity of the construction teams to ensure minimum impact to operations and provides oversight for the project; Conducts scheduled meetings to review project status, develop punch lists, and commission the project; Provides and communicates reports and presentations outlining the project status to the customer and Facilities Management senior staff; Ensures safety risk assessment, environmental health policies, as applicable are adhered to by the construction contractors; Reviews and analyzes change order requests for merit and cost reasonableness; Leads the activities of internal and external resources; Ensure all code compliance is obtained to support the project; Proactive with sustainability, conservation, and energy efficiency efforts; Ensures are Massachusetts General Laws are adhered to for proper bidding of projects and procurement of goods and services. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas. • Ethics and Values: Communicates and demonstrates the ethics and values of the Court Facilities Department and the Trial Court. • Mission: Understands, upholds, and communicates the Trial Court and Court Facilities Department missions. Applied Knowledge Understands standard facility management methods, codes, and operational best practices. • Problem Solving: Accurately assesses maintenance problems of a routine nature and initiates corrective action. • Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through training and making use of new methods and equipment. • Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. • Customer Service: Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. • Collaboration: Works with others cooperatively, and demonstrates teamwork, contributing to a work environment that focuses on shared goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position Facilities Systems Supervisor: Five (5) or more years of practical work experience in a supervisory capacity related to systems management, or as a maintenance engineer versed in the diagnosis, repair, and adjustment of building systems; A Bachelor's degree in mechanical or electrical engineering from an accredited college or university may be substituted for 3 years of practical work experience; Department of Public Safety Construction Supervisor license is preferred; Department of Public Safety Refrigeration Technician license is preferred; Working knowledge of such regulatory items as State Building Codes especially as they relates to access and egress; the National Fire Protection Association (NFPA) codes as it relates to the performance of the fire alarm system and the sprinkler system including the maintenance of same; the State elevator code as it relates to the performance and maintenance of elevators and escalators; the BOCA code as it relates to the performance of the ventilation system (supply and return air); the National/State electrical code as it relates to the maintenance of electrical equipment and switch gear; Knowledge of building materials and their use in the maintenance/repair and operation of large buildings; Experience in interpreting blueprints and plans, estimating costs for renovations, maintenance/repair of facility systems and supervising skilled technical staff at multiple work sites; Working knowledge of automated energy management systems and Direct Digital control systems; Experience utilizing a computerized work order system to issue, record and track maintenance activities, and performing and overseeing work assigned through such a system; Closing Date/Time: 2024-08-01
May 02, 2024
Full Time
Title: Facilities Systems Supervisor-Somerville Pay Grade: 18 Starting Pay: $86,605.33/Yr. Departmental Mission Statement: The Facilities Management Department of Trial Court provides for the management and maintenance of 63 state-owned courthouses located in ten counties of the Commonwealth. The Department is committed to administering effective property management, and for ensuring the delivery of quality services necessary for the efficient and reliable operation of all of the facilities which it maintains. FACILITES MANAGEMENT & CAPITAL PLANNING ORGANIZATIONAL PROFILE: Notes: The hours for this position is 6am-2pm. This position place of reporting will be Somerville District Court but you will be responsible for the following court houses: East Cambridge, Somerville, Woburn and Waltham. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position may be considered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early. Position Summary: Working within the Facilities Management Department of the Massachusetts Trial Court, the Facilities Systems Supervisor shall establish and oversee maintenance programs to ensure that building systems remain in a good state of repair and that system components remain in good working order. The Facilities System Supervisor is responsible for the overall condition of the various mechanical, electrical, life safety, plumbing, elevator / escalator, and other designated facility systems. The Facilities System Supervisor performs and assigns both preventive maintenance activities, troubleshooting activities, and makes and oversees corrective repairs. Assigns and supervises work delegated to maintenance staff as well as outside vendors and contractors. Assists with the development of project scopes, budgets, and time lines affecting the facilities. On behalf of the Facilities Management Department, coordinates with the Department of Capital Asset Management and Maintenance (DCAMM) for the coordination of construction projects as necessary, and acts as the primary technical resource for the region. Supervision Received: General direction is received from the Manager of Facilities assigned to the region, in performing duties in accordance with established guidelines. Duties: Supervises the daily performance of the building systems and is responsible for adjusting he performance of equipment to ensure optimal systems performance to provide for a proper building environment; Maintains a daily log of all concerns / complaints submitted by building occupants and shall investigate all complaints; this investigation shall include a response back to the initiator of the complaint with a resolution to the problem reported; Issues job priorities to Maintenance Technicians and other staff along with scheduling overtime and vacations. Performs random inspections to monitor completeness and quality of work; Shall be responsible for major equipment rebuilds, system upgrades and construction projects. Coordinates all aspects of these projects, as in the Project Management section below. Routinely writes authorization requests in support of facility or facility system improvements; Shall be versed with the performance of building systems and shall be able to detect issues and identify problems as they arise; Shall be computer literate and shall be expected to adjust, monitor, and operate computer controlled equipment, including but not limited to platforms such as Energy Management Systems (EMS); Acts as the liaison between the Facilities Management Department and DCAMM in coordinating and executing Deferred Maintenance, Energy Efficiency and other Building Projects; Responsible for the upkeep of the CAMIS work order system to ensure work orders are closed when work is completed; Reports building performance monthly; Maintains an inventory of plans, specifications, record drawings, cuts, catalogs, instructional material and performance records; Ensures scheduled maintenance (PMs) are completed in accordance with assigned frequencies; Supervises the performance of equipment maintenance contractors to ensure that work is completed as per the specifications and scope of work; Tracks and insures completion of unscheduled maintenance (corrective work orders); and Performs other related duties as required; PROJECT MANAGEMENT: Assists with the development of project scope, budget and time line and participates in the project design process; Assists with design constructability reviews and coordinates the bid and award process; Coordinates the activity of the construction teams to ensure minimum impact to operations and provides oversight for the project; Conducts scheduled meetings to review project status, develop punch lists, and commission the project; Provides and communicates reports and presentations outlining the project status to the customer and Facilities Management senior staff; Ensures safety risk assessment, environmental health policies, as applicable are adhered to by the construction contractors; Reviews and analyzes change order requests for merit and cost reasonableness; Leads the activities of internal and external resources; Ensure all code compliance is obtained to support the project; Proactive with sustainability, conservation, and energy efficiency efforts; Ensures are Massachusetts General Laws are adhered to for proper bidding of projects and procurement of goods and services. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas. • Ethics and Values: Communicates and demonstrates the ethics and values of the Court Facilities Department and the Trial Court. • Mission: Understands, upholds, and communicates the Trial Court and Court Facilities Department missions. Applied Knowledge Understands standard facility management methods, codes, and operational best practices. • Problem Solving: Accurately assesses maintenance problems of a routine nature and initiates corrective action. • Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through training and making use of new methods and equipment. • Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. • Customer Service: Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. • Collaboration: Works with others cooperatively, and demonstrates teamwork, contributing to a work environment that focuses on shared goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position Facilities Systems Supervisor: Five (5) or more years of practical work experience in a supervisory capacity related to systems management, or as a maintenance engineer versed in the diagnosis, repair, and adjustment of building systems; A Bachelor's degree in mechanical or electrical engineering from an accredited college or university may be substituted for 3 years of practical work experience; Department of Public Safety Construction Supervisor license is preferred; Department of Public Safety Refrigeration Technician license is preferred; Working knowledge of such regulatory items as State Building Codes especially as they relates to access and egress; the National Fire Protection Association (NFPA) codes as it relates to the performance of the fire alarm system and the sprinkler system including the maintenance of same; the State elevator code as it relates to the performance and maintenance of elevators and escalators; the BOCA code as it relates to the performance of the ventilation system (supply and return air); the National/State electrical code as it relates to the maintenance of electrical equipment and switch gear; Knowledge of building materials and their use in the maintenance/repair and operation of large buildings; Experience in interpreting blueprints and plans, estimating costs for renovations, maintenance/repair of facility systems and supervising skilled technical staff at multiple work sites; Working knowledge of automated energy management systems and Direct Digital control systems; Experience utilizing a computerized work order system to issue, record and track maintenance activities, and performing and overseeing work assigned through such a system; Closing Date/Time: 2024-08-01
Contra Costa County, CA
Martinez, California, United States
The Position If you want to grow your career as an HR professional, you’ve come to the right place! Contra Costa County is a large organization with 27 Departments and over 10,700 employees! Responsibility for Human Resources functions is divided between the Department of Human Resources, the Labor Relations Division of the County Administrator's Office, and Human Resources or Administrative professionals assigned within each of the County's departments. Our two largest departments in the County are the Employment and Human Services Department (EHSD) and the Health Services Department (HSD). Within each of these, there is a Departmental Human Resources Officer and various professional, technical, and clerical staff supporting Human Resources and Payroll needs. The Departmental Human Resources Supervisor is a job designed to help support the HR needs of these departments. This role will collaborate closely with the Human Resources Department and the Labor Relations Division of the County Administrator's Office to ensure that HR service delivery in both departments is appropriately supported. The Departmental HR Supervisors in both departments are responsible for coordinating and guiding the activities of a team of professional, paraprofessional, and administrative support personnel staff. They will play a vital role in the day-to-day oversight, as well as perform comprehensive personnel work and handle highly complex and sensitive projects and assignments to efficiently accomplish the organization's human resources goals and objectives. Health Services Department Contra Costa Health's (CCH) mission is to care for and improve the health of all people in Contra Costa County with special attention to those who are most vulnerable to health problems. Contra Costa Health is the largest department of County government, employing more than 4,250 individuals. CCHS provides high-quality services with respect to responsiveness to all. CCHS is an integrated system of health care services, community health improvement, and environmental protection. Health Services encourages creative, ethical, and tenacious leadership to implement effective health policies and programs. CCH is searching for a seasoned, dynamic, and results-driven individual to serve as a Departmental Human Resources Supervisor. This is a newly created role where the ideal candidate will have the ability to shape and provide guidance and leadership to a team of Departmental Human Resources Analysts focused on leave administration assignments. We are looking for someone who is: A role model that personifies integrity and excellence! You will be an important part of creating a culture of transparency and accountability, focusing on continuous improvement. A strong relationship builder with excellent communication skills. You will be expected to create an environment where your team will strive and thrive, establish relationships across various departments and divisions, at all levels of the organization, and ensure that a consistent message is communicated to various audiences. Analytical and data-driven. You will be responsible for collecting and analyzing various HR metrics and making recommendations to improve and optimize human resources activities for your department. Interested in learning and developing their career. In this hands-on working supervisor role, you will work side-by-side with your team to identify opportunities to improve business processes and identify solutions to various organizational challenges. Customer focused. Your role will require you to understand your customer's operational needs and to be responsive and proactive when addressing those needs. Creative! You will need to be able to understand the challenges faced in a variety of HR disciplines, and proactively partner with various stakeholders to identify innovative solutions. Organized and results-driven. You will need to balance your work and multiple assignments and priorities for your assigned team in a fast-paced environment. What you will typically be responsible for: Providing guidance and advisement to supervisory and management staff on leave administration issues and inquiries. Providing training, coaching, and mentoring to both new and existing departmental HR staff, and holding them accountable for meeting performance standards. Assisting the Departmental HR Officer with creating and maintaining policies, goals, and other metrics to measure the effectiveness of the team. Acting as an internal consultant working across all divisions and teams within your department to solve a broad array of personnel issues, formulating courses of action, and recommending solutions to the executive management team. Supervising a team of leave administration staff A few reasons you might love this job: Every day brings a variety of work and opportunities to make a difference with the potential to impact the delivery of important public services. You will work with people who are passionate about their work and focused on continuous improvement and innovation. You will have the ability to be innovative and creative in designing and implementing new programs, processes, and tools. A few challenges you might face in this job: Your team will have varying levels of expertise, and some may require more support and guidance to be successful. You will need to learn to navigate through complex, sometimes outdated, and conflicting rules, policies, and labor agreements to assist others in reaching operational objectives. You will need to balance conflicting demands from various levels in the department and the County. Competencies Required: Attention to Detail: Focusing on the details of work content, work steps, and final work products Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships Coaching & Developing Others: Supporting others in stretching and expanding their capabilities Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Handling & Resolving Conflict: Managing interpersonally strained situations Involving Others (Engaging Teams): Engaging others for input, contribution, and shared responsibility for outcomes Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness Managing & Facilitating Change: Addressing key factors that influence successful organizational change Managing Performance: Ensuring superior individual and group performance Political & Organizational Savvy: Working skillfully with politics, procedures, and protocols across organizational levels and boundaries Professional & Technical Expertise: Applying technical subject matter to the job Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace You can read the complete job description at: www.cccounty/hr . The eligible list established from this recruitment may be used to fill future openings for up to 6 months. Remote Work Eligibility: This position is eligible to work remotely no more than 50% of each workweek. However, in the short term, the HR Supervisor is expected to be in the office daily. Future remote work arrangements may be discussed after hire based on dynamic business needs. Additionally, the HR Supervisor must live within 200 miles of Martinez, California. These policies are non-negotiable. Minimum Qualifications Education: Possession of a bachelor's degree from an accredited college or university in public administration, business administration, human resources management or a closely related field. and Experience: Four (4) years of full-time, or its equivalent, professional human resources experience tracking and administering leaves for a large organization with over 500 employees. At least one (1) year of experience as a lead or supervisor of other HR staff AND at least one (1) year of professional HR experience working for a public sector agency are required. Note : Professional Human Resources experience is defined as performing duties that require interpretation, independence of judgment and application of defined principles, practices and regulations. Selection Process Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Multiple Choice Test: Candidates who demonstrate that they possess the minimum qualifications will be invited to participate in a multiple-choice assessment. Candidates will be evaluated on necessary knowledge and skills that may include: the ability to collect and analyze data, draw logical conclusions, and make sound recommendations; the ability to interpret and apply rules and regulations; and the ability to communicate effectively in writing. Candidates must achieve a passing score on the multiple choice test to be advanced to the performance assessment. (Weighted 100%) This test will be conducted remotely. Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process. The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment specific questions, please contact Alycia Leach at Alycia.Leach@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: Continuous
Apr 02, 2024
Full Time
The Position If you want to grow your career as an HR professional, you’ve come to the right place! Contra Costa County is a large organization with 27 Departments and over 10,700 employees! Responsibility for Human Resources functions is divided between the Department of Human Resources, the Labor Relations Division of the County Administrator's Office, and Human Resources or Administrative professionals assigned within each of the County's departments. Our two largest departments in the County are the Employment and Human Services Department (EHSD) and the Health Services Department (HSD). Within each of these, there is a Departmental Human Resources Officer and various professional, technical, and clerical staff supporting Human Resources and Payroll needs. The Departmental Human Resources Supervisor is a job designed to help support the HR needs of these departments. This role will collaborate closely with the Human Resources Department and the Labor Relations Division of the County Administrator's Office to ensure that HR service delivery in both departments is appropriately supported. The Departmental HR Supervisors in both departments are responsible for coordinating and guiding the activities of a team of professional, paraprofessional, and administrative support personnel staff. They will play a vital role in the day-to-day oversight, as well as perform comprehensive personnel work and handle highly complex and sensitive projects and assignments to efficiently accomplish the organization's human resources goals and objectives. Health Services Department Contra Costa Health's (CCH) mission is to care for and improve the health of all people in Contra Costa County with special attention to those who are most vulnerable to health problems. Contra Costa Health is the largest department of County government, employing more than 4,250 individuals. CCHS provides high-quality services with respect to responsiveness to all. CCHS is an integrated system of health care services, community health improvement, and environmental protection. Health Services encourages creative, ethical, and tenacious leadership to implement effective health policies and programs. CCH is searching for a seasoned, dynamic, and results-driven individual to serve as a Departmental Human Resources Supervisor. This is a newly created role where the ideal candidate will have the ability to shape and provide guidance and leadership to a team of Departmental Human Resources Analysts focused on leave administration assignments. We are looking for someone who is: A role model that personifies integrity and excellence! You will be an important part of creating a culture of transparency and accountability, focusing on continuous improvement. A strong relationship builder with excellent communication skills. You will be expected to create an environment where your team will strive and thrive, establish relationships across various departments and divisions, at all levels of the organization, and ensure that a consistent message is communicated to various audiences. Analytical and data-driven. You will be responsible for collecting and analyzing various HR metrics and making recommendations to improve and optimize human resources activities for your department. Interested in learning and developing their career. In this hands-on working supervisor role, you will work side-by-side with your team to identify opportunities to improve business processes and identify solutions to various organizational challenges. Customer focused. Your role will require you to understand your customer's operational needs and to be responsive and proactive when addressing those needs. Creative! You will need to be able to understand the challenges faced in a variety of HR disciplines, and proactively partner with various stakeholders to identify innovative solutions. Organized and results-driven. You will need to balance your work and multiple assignments and priorities for your assigned team in a fast-paced environment. What you will typically be responsible for: Providing guidance and advisement to supervisory and management staff on leave administration issues and inquiries. Providing training, coaching, and mentoring to both new and existing departmental HR staff, and holding them accountable for meeting performance standards. Assisting the Departmental HR Officer with creating and maintaining policies, goals, and other metrics to measure the effectiveness of the team. Acting as an internal consultant working across all divisions and teams within your department to solve a broad array of personnel issues, formulating courses of action, and recommending solutions to the executive management team. Supervising a team of leave administration staff A few reasons you might love this job: Every day brings a variety of work and opportunities to make a difference with the potential to impact the delivery of important public services. You will work with people who are passionate about their work and focused on continuous improvement and innovation. You will have the ability to be innovative and creative in designing and implementing new programs, processes, and tools. A few challenges you might face in this job: Your team will have varying levels of expertise, and some may require more support and guidance to be successful. You will need to learn to navigate through complex, sometimes outdated, and conflicting rules, policies, and labor agreements to assist others in reaching operational objectives. You will need to balance conflicting demands from various levels in the department and the County. Competencies Required: Attention to Detail: Focusing on the details of work content, work steps, and final work products Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships Coaching & Developing Others: Supporting others in stretching and expanding their capabilities Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Handling & Resolving Conflict: Managing interpersonally strained situations Involving Others (Engaging Teams): Engaging others for input, contribution, and shared responsibility for outcomes Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness Managing & Facilitating Change: Addressing key factors that influence successful organizational change Managing Performance: Ensuring superior individual and group performance Political & Organizational Savvy: Working skillfully with politics, procedures, and protocols across organizational levels and boundaries Professional & Technical Expertise: Applying technical subject matter to the job Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace You can read the complete job description at: www.cccounty/hr . The eligible list established from this recruitment may be used to fill future openings for up to 6 months. Remote Work Eligibility: This position is eligible to work remotely no more than 50% of each workweek. However, in the short term, the HR Supervisor is expected to be in the office daily. Future remote work arrangements may be discussed after hire based on dynamic business needs. Additionally, the HR Supervisor must live within 200 miles of Martinez, California. These policies are non-negotiable. Minimum Qualifications Education: Possession of a bachelor's degree from an accredited college or university in public administration, business administration, human resources management or a closely related field. and Experience: Four (4) years of full-time, or its equivalent, professional human resources experience tracking and administering leaves for a large organization with over 500 employees. At least one (1) year of experience as a lead or supervisor of other HR staff AND at least one (1) year of professional HR experience working for a public sector agency are required. Note : Professional Human Resources experience is defined as performing duties that require interpretation, independence of judgment and application of defined principles, practices and regulations. Selection Process Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Multiple Choice Test: Candidates who demonstrate that they possess the minimum qualifications will be invited to participate in a multiple-choice assessment. Candidates will be evaluated on necessary knowledge and skills that may include: the ability to collect and analyze data, draw logical conclusions, and make sound recommendations; the ability to interpret and apply rules and regulations; and the ability to communicate effectively in writing. Candidates must achieve a passing score on the multiple choice test to be advanced to the performance assessment. (Weighted 100%) This test will be conducted remotely. Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process. The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment specific questions, please contact Alycia Leach at Alycia.Leach@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: Continuous
City of Tacoma, WA
Tacoma, Washington, United States
Position Description Tacoma Water is looking for a Geographical Information System (GIS) Supervisor to join their amazing team! The GIS Supervisor plays a key role in guiding the direction, innovation, and sustainment of Tacoma Water’s GIS capability. This role will supervise a team of seven represented GIS members who work to keep Water’s GIS maps, apps and data accurate in support of Water operations. In this role you will help to shape the GIS strategic direction from both an architectural and implementation perspective. The position will work with appropriate department staff to make modifications to the GIS infrastructure, training, and support processes to align with the strategic direction of Water. Responsibilities Include: Supervise a team of GIS professionals represented by various labor unions by motivating, training, and delegating assignments; monitoring performance; and taking appropriate disciplinary/corrective action. Foster environment of learning and collaboration by setting performance standards and expectations; providing feedback; and supporting career development of staff. Direct and support geospatial team in the automation of GIS workflows and streamline processes and procedures Act as a department liaison between the Tacoma Water GIS team and other information technology groups within the utility to ensure the overall health of the GIS environment. Engage with customers, end users, GIS professionals, IT professionals, and management to discuss GIS solutions, business needs, and desired outcomes. Prioritize activities of the Geospatial team, in alignment with Business Services, Operational Technology, and Tacoma Water priorities. Participates in key planning and decision-making activities and provides leadership and guidance to staff Mature the GIS service delivery model by developing Service Portfolio, and Service Level Agreements (SLA’s) Perform hiring activities such as recruitment, applicant review, applicant interviews, and make hiring recommendations of staff. Design, plan, and implement long term GIS solutions to support business customers and their changing needs across the water utility. Research, investigate, and make recommendations regarding development, issuance, and evaluation of responses for RFPs and RFQs for the acquisition of software, hardware and professional services contracts Develop organizational design plan and make recommendations to the Operational Technology Services Assistant Division Manager and Business Services Section Manager, to include reporting structure of the team, team size, concentration of technical skill sets and behavioral competencies, and enhancing/streamlining process flows Adapts standard project approaches and templates to unique situations Anticipates, assesses, and responds to changing customer needs Actively seeks opportunities to improve business practices and provide innovative solutions. Qualifications Minimum Education* Bachelor's degree (may prefer/require Master's degree) Minimum Experience* 5 years of software development, software architecture and database/ data warehouse experience including 1 year prior at supervisory level. *Equivalency: 1 year of experience = 1 year of education Desired Qualifications: 5 years of lead or supervisory experience with proven expertise using Esri software Experience trouble shooting all types of technical issues and providing support on GIS applications, systems, ESRI software and supporting tools. Experience developing agency-wide information technology system architecture in support of GIS application development using ArcGIS Enterprise Experience deploying additional ArcGIS Enterprise capabilities, such as GeoEvent Server, Image Server, or Utility Network Experience with VertiGIS applications, including Web, Mobile, Workflow, and Reports Possession of industry certifications such as ITIL, GISP, or other technical certifications. Knowledge & Skills Strong customer focus through building customer relationships, positive attitude, and proven methods to effectively manage customer interactions. Strong project management skills. Experience with geospatial technologies and systems. Current knowledge of Esri’s GIS software platform including ArcGIS Enterprise, ArcGIS Online, ArcGIS Pro, and ArcGIS Desktop. Familiar with mobile GIS, data analytics tools, scripting/programming, and spatial visualization. Experience in vendor management, procurement, and contracting. Pursues recommended training and industry certifications to stay current in the field. Knowledge of basic managerial principals including development of goals, translation into a work program, development of budgets. Selection Process & Supplemental Information This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn ! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Tacoma Water Tacoma Water has a proud tradition of operating and maintaining one of the country's oldest municipally owned water systems. We provide high-quality water at very competitive prices. We provide direct service to more than 305,000 people throughout Pierce and King counties. Our mission is to deliver clean, reliable services essential to quality of life. If you share our values of Safety, Belonging, Customer focus, Integrity, and Respect, we are looking for you! Apply Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Applications will be reviewed as they are received for interview consideration. Reference checks will be conducted on final candidates and appointment is subject to passing a background check. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.
May 02, 2024
Full Time
Position Description Tacoma Water is looking for a Geographical Information System (GIS) Supervisor to join their amazing team! The GIS Supervisor plays a key role in guiding the direction, innovation, and sustainment of Tacoma Water’s GIS capability. This role will supervise a team of seven represented GIS members who work to keep Water’s GIS maps, apps and data accurate in support of Water operations. In this role you will help to shape the GIS strategic direction from both an architectural and implementation perspective. The position will work with appropriate department staff to make modifications to the GIS infrastructure, training, and support processes to align with the strategic direction of Water. Responsibilities Include: Supervise a team of GIS professionals represented by various labor unions by motivating, training, and delegating assignments; monitoring performance; and taking appropriate disciplinary/corrective action. Foster environment of learning and collaboration by setting performance standards and expectations; providing feedback; and supporting career development of staff. Direct and support geospatial team in the automation of GIS workflows and streamline processes and procedures Act as a department liaison between the Tacoma Water GIS team and other information technology groups within the utility to ensure the overall health of the GIS environment. Engage with customers, end users, GIS professionals, IT professionals, and management to discuss GIS solutions, business needs, and desired outcomes. Prioritize activities of the Geospatial team, in alignment with Business Services, Operational Technology, and Tacoma Water priorities. Participates in key planning and decision-making activities and provides leadership and guidance to staff Mature the GIS service delivery model by developing Service Portfolio, and Service Level Agreements (SLA’s) Perform hiring activities such as recruitment, applicant review, applicant interviews, and make hiring recommendations of staff. Design, plan, and implement long term GIS solutions to support business customers and their changing needs across the water utility. Research, investigate, and make recommendations regarding development, issuance, and evaluation of responses for RFPs and RFQs for the acquisition of software, hardware and professional services contracts Develop organizational design plan and make recommendations to the Operational Technology Services Assistant Division Manager and Business Services Section Manager, to include reporting structure of the team, team size, concentration of technical skill sets and behavioral competencies, and enhancing/streamlining process flows Adapts standard project approaches and templates to unique situations Anticipates, assesses, and responds to changing customer needs Actively seeks opportunities to improve business practices and provide innovative solutions. Qualifications Minimum Education* Bachelor's degree (may prefer/require Master's degree) Minimum Experience* 5 years of software development, software architecture and database/ data warehouse experience including 1 year prior at supervisory level. *Equivalency: 1 year of experience = 1 year of education Desired Qualifications: 5 years of lead or supervisory experience with proven expertise using Esri software Experience trouble shooting all types of technical issues and providing support on GIS applications, systems, ESRI software and supporting tools. Experience developing agency-wide information technology system architecture in support of GIS application development using ArcGIS Enterprise Experience deploying additional ArcGIS Enterprise capabilities, such as GeoEvent Server, Image Server, or Utility Network Experience with VertiGIS applications, including Web, Mobile, Workflow, and Reports Possession of industry certifications such as ITIL, GISP, or other technical certifications. Knowledge & Skills Strong customer focus through building customer relationships, positive attitude, and proven methods to effectively manage customer interactions. Strong project management skills. Experience with geospatial technologies and systems. Current knowledge of Esri’s GIS software platform including ArcGIS Enterprise, ArcGIS Online, ArcGIS Pro, and ArcGIS Desktop. Familiar with mobile GIS, data analytics tools, scripting/programming, and spatial visualization. Experience in vendor management, procurement, and contracting. Pursues recommended training and industry certifications to stay current in the field. Knowledge of basic managerial principals including development of goals, translation into a work program, development of budgets. Selection Process & Supplemental Information This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn ! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Tacoma Water Tacoma Water has a proud tradition of operating and maintaining one of the country's oldest municipally owned water systems. We provide high-quality water at very competitive prices. We provide direct service to more than 305,000 people throughout Pierce and King counties. Our mission is to deliver clean, reliable services essential to quality of life. If you share our values of Safety, Belonging, Customer focus, Integrity, and Respect, we are looking for you! Apply Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Applications will be reviewed as they are received for interview consideration. Reference checks will be conducted on final candidates and appointment is subject to passing a background check. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.
Orange County, CA
Orange County, California, United States
CAREER DESCRIPTION Information Technology Supervisor T his recruitment is open to the public beginning Tuesday, April 30, 2024 for a minimum of five (5) business days, and will remain open on a continuous basis until 11:59 p.m. (Pacific Time) on the day the Department's needs are met. In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. THIS RECRUITMENT IS OPEN TO THE PUBLIC RECRUITMENT/POSITION INFORMATION This recruitment is being held to establish an Open Eligible List to fill a current vacancy with the Sheriff-Coroner Department. The eligible list established may also be used to fill positions in similar/or lower classifications . THE OPPORTUNITY The Sheriff's Department is looking to fill an IT Supervisor to oversee the department’s Network team. The position will include planning, supporting, and managing all network devices for the Sheriff's support systems. Supervise a unit of Network staff responsible for designing, implementing, and maintaining an enterprise network to meet the department strategies and requirements. Oversee and directs work unit quality assurances activities. The IT Supervisor will provide professional support for information systems projects; assists in monitoring vendor performance to ensure compliance with County standards and specifications, interfaces with clients to define project scope and review project activities, recommendations, and outcomes. Also responsible for implementing security requirements and federal mandates that requires increase security on law enforcement network. DESIRABLE QUALIFICATIONS Experience in a Public Safety Agency such as Police, Fire or Emergency Management. In-depth knowledge of LAN/WAN communications, network hardware's such as Cisco routers, wireless access point, Ethernet switches, bridges, gateways, and firewalls. Design, configure and implement end-to-end Cisco networks using best practices. Administer Cisco networks as well as related network systems and software, including design, installation, configuration, support, optimization and administration of associated department network infrastructure and applications. Resolve end-to-end systems and network issues. Resolve end-user 2nd and 3rd tier support for department and enterprise-wide network systems and applications, coordinate with vendors as necessary to identify issues & determine proper resolution. Coordinate and manage Cisco installations, migrations, and troubleshooting. Document successful implementation techniques. Coordinate and administer large complex information technology projects. Gather and evaluate information to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Configure, test, maintain, troubleshoot, and repair complex data, voice, and video network equipment. Troubleshoot a variety of technical network systems hardware and software problems, identify, and recommend alternative technical solutions, and respond appropriately to user requests. Plan and evaluate new network systems and equipment. Plan, organize, prioritize and process work to ensure that deadlines are met. Adapt quickly to changes in policies, procedures, assignments, and work locations. Communicate effectively both in orally and in writing for technical and non-technical audiences. Minimum of 5 years of progressively responsible systems project administration and management in the context of complex moderate to large scale systems environments including approximately one year at a leadership level. Minimum 5 years' experience in Cisco network solutions. A background in performance tuning, script programming, and troubleshooting is highly desirable. Interpersonal & Analytical Skills: Works well in a team environment. Handle concurrent or multiple tasks/projects efficiently. Ability to develop technical documentation and procedures. Communicate effectively orally and in writing. Highly motivated, with the ability to work under pressure, analyze problems, propose solutions, and drive issues to resolution and deal with changing priorities is highly desirable. Enthusiasm and the ability to positively motivate a team. Sophisticated communication and conflict resolution skills. Technical expertise, a vision of the big technological picture A customer service orientation to internal and external customers. Leadership | Management Skills Leading a high performance, results-oriented team to implement organizational goals while balancing competing needs and objectives. Ability to train staff on complex procurement processes and develop training programs. Employee coaching, accountability, and administering discipline in a fair and consistent manner in consultation. Utilizing good judgment and diplomacy which support the mission of the Department in dealing with difficult and sensitive situations. Strategic Planning | Analytical Skills Develops and recommends work unit goals, objectives, policies and procedures; maintains procedure manuals and other unit documentation; plans and prioritizes work strategies for self and subordinates; creates workflow processes; and identifies and recommends staffing changes in response to workload requirements. Assists in administering and monitoring departmental budgets; tracks and monitors expenditures for assigned areas; researches costs for new hardware, software and other items and prepares reports and recommendations. Working independently and managing time wisely and effectively prioritizing multiple competing tasks; meeting Departmental and project goals and deadlines by prioritizing workload and projects. Preparing clear and concise project and asset management plans and documents, reports of work performed, and other written materials. MINIMUM QUALIFICATIONS Note: Technology discipline-based knowledge and ability requirements may differ, and are subject to area of assignment. Knowledge of: Principles and practices of public administration; including, budgeting, staff development, customer service and human resource management Principles and practices of supervision and leadership Computer hardware and software systems similar to those being used by the hiring department, including business applications, operating systems, and network systems Project management principles and techniques Principles, methods and techniques used in designing, developing, testing and implementing information technology applications, systems and networks Advanced operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information technology program Advanced information technology development lifecycle and design principles Advanced methods and techniques of evaluating business need requirements to provide technology solutions Database concepts Operational characteristics of local and wide area network systems Operational characteristics of communication systems, equipment and devices Principles and methods of troubleshooting computer hardware, software and network problems Principles and practices of customer service Methods and techniques of developing and presenting technical documentation and training materials Ability to: Supervise a unit of subordinate employees who perform professional information technology work Develop work plans and methods to ensure that assigned work areas are functioning in the most effective and efficient manner Develop and maintain comprehensive procedures manuals and documentation Assist with development and administration of the budget for the assigned unit Perform professional level applications, systems and network analysis and administration duties Coordinate and administer a variety of information technology projects Gather and evaluate information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations Communicate technical information to a wide variety of users Interpret and apply complex and technical information pertaining to computer and network systems Adapt quickly to changes in policies, procedures, assignments and work locations Communicate effectively, both verbally and in writing Establish and maintain effective working relationships with those encountered during the course of the work Click here to view the class specification/job description. Education and Experience College level education or training directly related to the competencies and attributes required of the position may be substituted for up to one year of the required experience at the rate of three semester units or the equivalent, equaling one month of experience and one hour of training equaling one hour of experience. College level education or training beyond a bachelor's degree, which is directly related to the competencies and attributes required of the position, may be substituted for up to an additional year of required experience at the same rate identified above. Three years performing at a level that is comparable to an Orange County class of Senior IT Professional in a specific discipline. License/Certification Depending upon assignment, some positions in this class may require possession of a valid California driver's license, Class C or higher. Special Requirements Depending upon assignment, demonstrated professional level competency and/or certification pertaining to the information technologies used by the appointing department may be required. PHYSICAL, MENTAL, ENVIRONMENTAL and WORKING CONDITIONS Physical and Mental Requirements Frequent standing or sitting for extended periods; frequent walking; occasional driving may be required, depending upon assignment; infrequent pushing/pulling; infrequent bending, kneeling, squatting and crawling; infrequent lifting up to 25 pounds; constant use of good overall vision for reading/close up work; infrequent use of color perception and occasional eye/hand coordination; frequent repetitive motion from writing and using a computer keyboard; occasional grasping, holding and reaching; frequent hearing/talking to others on the telephone and in person; frequent decision making and concentration; occasional public contact; occasional working alone. Additional physical/mental requirements or frequencies may be required, depending upon assignment. Environmental and Working Conditions Work is typically performed in an indoor office environment, but occasionally requires travel to other locations. Work environments may include high levels of noise, dust and/or unpleasant odors. Occasional early morning, evening, holiday and/or weekend work may be required. SPECIAL QUALIFICATIONS Applicants must not have been convicted of a felony or be on any form of probation and must pass an extensive background investigation to the satisfaction of the Orange County Sheriff-Coroner. Background screening includes completing of a Personal History Form, interview with a background investigator, fingerprinting and may include a polygraph test. Some of the areas considered in the background screening include prior convictions, traffic violations, drug use and credit problems, employment history, professional references and education verification (i.e. degree, license, or official transcripts. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credentials Evaluation Services (N.A.C.E.S.). Human Resources | Minimum Qualifications Sheriff Human Resources screens all applications to identify the most qualified candidates for the position based on the skills required to meet the needs of the Department. After the initial screening, the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition. SELECTION PROCEDURES Applications must emphasize all the areas in which the applicant has expertise and accomplishments in the specific competencies related to the position. Application Appraisal Panel |Application Rating (Refer/Non-Refer):An Application Appraisal Panel (AAP) of job knowledge experts will thoroughly screen all application materials and rate for job knowledge, competencies and related experience described above. The more qualified candidates will be referred to the next step. (The information you provide will be used as a scoring device, so please be descriptive in your response. "See Resume" is not a qualifying response and will not be scored in lieu of the required information.) Structured Oral Interview | SOI (Weighted 100%): Candidates will be interviewed and rated by a panel of job knowledge experts. Each candidate's rating will be based on responses to a series of questions designed to elicit the candidate's qualifications for the job. Only the most successful candidates will be placed on the eligible list. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ELIGIBLE LIST After all procedures have been completed, Sheriff Human Resources will establish an eligible list of qualified candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. HOW TO APPLY Only on-line applications will be accepted. Resumes will not be accepted in lieu of on line applications. Application information must be current, succinct and related to the requirements in this job announcement. Click here for tips to complete your application. ADDITIONAL INFORMATION EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . Click here for additional Frequently Asked Questions For specific information pertaining to this recruitment, contact Maria Cervantes at 714-834-5624 or email at Mcervantes@ocsheriff.gov . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages, applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
May 01, 2024
Full Time
CAREER DESCRIPTION Information Technology Supervisor T his recruitment is open to the public beginning Tuesday, April 30, 2024 for a minimum of five (5) business days, and will remain open on a continuous basis until 11:59 p.m. (Pacific Time) on the day the Department's needs are met. In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. THIS RECRUITMENT IS OPEN TO THE PUBLIC RECRUITMENT/POSITION INFORMATION This recruitment is being held to establish an Open Eligible List to fill a current vacancy with the Sheriff-Coroner Department. The eligible list established may also be used to fill positions in similar/or lower classifications . THE OPPORTUNITY The Sheriff's Department is looking to fill an IT Supervisor to oversee the department’s Network team. The position will include planning, supporting, and managing all network devices for the Sheriff's support systems. Supervise a unit of Network staff responsible for designing, implementing, and maintaining an enterprise network to meet the department strategies and requirements. Oversee and directs work unit quality assurances activities. The IT Supervisor will provide professional support for information systems projects; assists in monitoring vendor performance to ensure compliance with County standards and specifications, interfaces with clients to define project scope and review project activities, recommendations, and outcomes. Also responsible for implementing security requirements and federal mandates that requires increase security on law enforcement network. DESIRABLE QUALIFICATIONS Experience in a Public Safety Agency such as Police, Fire or Emergency Management. In-depth knowledge of LAN/WAN communications, network hardware's such as Cisco routers, wireless access point, Ethernet switches, bridges, gateways, and firewalls. Design, configure and implement end-to-end Cisco networks using best practices. Administer Cisco networks as well as related network systems and software, including design, installation, configuration, support, optimization and administration of associated department network infrastructure and applications. Resolve end-to-end systems and network issues. Resolve end-user 2nd and 3rd tier support for department and enterprise-wide network systems and applications, coordinate with vendors as necessary to identify issues & determine proper resolution. Coordinate and manage Cisco installations, migrations, and troubleshooting. Document successful implementation techniques. Coordinate and administer large complex information technology projects. Gather and evaluate information to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Configure, test, maintain, troubleshoot, and repair complex data, voice, and video network equipment. Troubleshoot a variety of technical network systems hardware and software problems, identify, and recommend alternative technical solutions, and respond appropriately to user requests. Plan and evaluate new network systems and equipment. Plan, organize, prioritize and process work to ensure that deadlines are met. Adapt quickly to changes in policies, procedures, assignments, and work locations. Communicate effectively both in orally and in writing for technical and non-technical audiences. Minimum of 5 years of progressively responsible systems project administration and management in the context of complex moderate to large scale systems environments including approximately one year at a leadership level. Minimum 5 years' experience in Cisco network solutions. A background in performance tuning, script programming, and troubleshooting is highly desirable. Interpersonal & Analytical Skills: Works well in a team environment. Handle concurrent or multiple tasks/projects efficiently. Ability to develop technical documentation and procedures. Communicate effectively orally and in writing. Highly motivated, with the ability to work under pressure, analyze problems, propose solutions, and drive issues to resolution and deal with changing priorities is highly desirable. Enthusiasm and the ability to positively motivate a team. Sophisticated communication and conflict resolution skills. Technical expertise, a vision of the big technological picture A customer service orientation to internal and external customers. Leadership | Management Skills Leading a high performance, results-oriented team to implement organizational goals while balancing competing needs and objectives. Ability to train staff on complex procurement processes and develop training programs. Employee coaching, accountability, and administering discipline in a fair and consistent manner in consultation. Utilizing good judgment and diplomacy which support the mission of the Department in dealing with difficult and sensitive situations. Strategic Planning | Analytical Skills Develops and recommends work unit goals, objectives, policies and procedures; maintains procedure manuals and other unit documentation; plans and prioritizes work strategies for self and subordinates; creates workflow processes; and identifies and recommends staffing changes in response to workload requirements. Assists in administering and monitoring departmental budgets; tracks and monitors expenditures for assigned areas; researches costs for new hardware, software and other items and prepares reports and recommendations. Working independently and managing time wisely and effectively prioritizing multiple competing tasks; meeting Departmental and project goals and deadlines by prioritizing workload and projects. Preparing clear and concise project and asset management plans and documents, reports of work performed, and other written materials. MINIMUM QUALIFICATIONS Note: Technology discipline-based knowledge and ability requirements may differ, and are subject to area of assignment. Knowledge of: Principles and practices of public administration; including, budgeting, staff development, customer service and human resource management Principles and practices of supervision and leadership Computer hardware and software systems similar to those being used by the hiring department, including business applications, operating systems, and network systems Project management principles and techniques Principles, methods and techniques used in designing, developing, testing and implementing information technology applications, systems and networks Advanced operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information technology program Advanced information technology development lifecycle and design principles Advanced methods and techniques of evaluating business need requirements to provide technology solutions Database concepts Operational characteristics of local and wide area network systems Operational characteristics of communication systems, equipment and devices Principles and methods of troubleshooting computer hardware, software and network problems Principles and practices of customer service Methods and techniques of developing and presenting technical documentation and training materials Ability to: Supervise a unit of subordinate employees who perform professional information technology work Develop work plans and methods to ensure that assigned work areas are functioning in the most effective and efficient manner Develop and maintain comprehensive procedures manuals and documentation Assist with development and administration of the budget for the assigned unit Perform professional level applications, systems and network analysis and administration duties Coordinate and administer a variety of information technology projects Gather and evaluate information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations Communicate technical information to a wide variety of users Interpret and apply complex and technical information pertaining to computer and network systems Adapt quickly to changes in policies, procedures, assignments and work locations Communicate effectively, both verbally and in writing Establish and maintain effective working relationships with those encountered during the course of the work Click here to view the class specification/job description. Education and Experience College level education or training directly related to the competencies and attributes required of the position may be substituted for up to one year of the required experience at the rate of three semester units or the equivalent, equaling one month of experience and one hour of training equaling one hour of experience. College level education or training beyond a bachelor's degree, which is directly related to the competencies and attributes required of the position, may be substituted for up to an additional year of required experience at the same rate identified above. Three years performing at a level that is comparable to an Orange County class of Senior IT Professional in a specific discipline. License/Certification Depending upon assignment, some positions in this class may require possession of a valid California driver's license, Class C or higher. Special Requirements Depending upon assignment, demonstrated professional level competency and/or certification pertaining to the information technologies used by the appointing department may be required. PHYSICAL, MENTAL, ENVIRONMENTAL and WORKING CONDITIONS Physical and Mental Requirements Frequent standing or sitting for extended periods; frequent walking; occasional driving may be required, depending upon assignment; infrequent pushing/pulling; infrequent bending, kneeling, squatting and crawling; infrequent lifting up to 25 pounds; constant use of good overall vision for reading/close up work; infrequent use of color perception and occasional eye/hand coordination; frequent repetitive motion from writing and using a computer keyboard; occasional grasping, holding and reaching; frequent hearing/talking to others on the telephone and in person; frequent decision making and concentration; occasional public contact; occasional working alone. Additional physical/mental requirements or frequencies may be required, depending upon assignment. Environmental and Working Conditions Work is typically performed in an indoor office environment, but occasionally requires travel to other locations. Work environments may include high levels of noise, dust and/or unpleasant odors. Occasional early morning, evening, holiday and/or weekend work may be required. SPECIAL QUALIFICATIONS Applicants must not have been convicted of a felony or be on any form of probation and must pass an extensive background investigation to the satisfaction of the Orange County Sheriff-Coroner. Background screening includes completing of a Personal History Form, interview with a background investigator, fingerprinting and may include a polygraph test. Some of the areas considered in the background screening include prior convictions, traffic violations, drug use and credit problems, employment history, professional references and education verification (i.e. degree, license, or official transcripts. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credentials Evaluation Services (N.A.C.E.S.). Human Resources | Minimum Qualifications Sheriff Human Resources screens all applications to identify the most qualified candidates for the position based on the skills required to meet the needs of the Department. After the initial screening, the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition. SELECTION PROCEDURES Applications must emphasize all the areas in which the applicant has expertise and accomplishments in the specific competencies related to the position. Application Appraisal Panel |Application Rating (Refer/Non-Refer):An Application Appraisal Panel (AAP) of job knowledge experts will thoroughly screen all application materials and rate for job knowledge, competencies and related experience described above. The more qualified candidates will be referred to the next step. (The information you provide will be used as a scoring device, so please be descriptive in your response. "See Resume" is not a qualifying response and will not be scored in lieu of the required information.) Structured Oral Interview | SOI (Weighted 100%): Candidates will be interviewed and rated by a panel of job knowledge experts. Each candidate's rating will be based on responses to a series of questions designed to elicit the candidate's qualifications for the job. Only the most successful candidates will be placed on the eligible list. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ELIGIBLE LIST After all procedures have been completed, Sheriff Human Resources will establish an eligible list of qualified candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. HOW TO APPLY Only on-line applications will be accepted. Resumes will not be accepted in lieu of on line applications. Application information must be current, succinct and related to the requirements in this job announcement. Click here for tips to complete your application. ADDITIONAL INFORMATION EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . Click here for additional Frequently Asked Questions For specific information pertaining to this recruitment, contact Maria Cervantes at 714-834-5624 or email at Mcervantes@ocsheriff.gov . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages, applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
Supervisor Long Term Support Services CalOptima CalOptima Health is seeking a highly motivated an experienced Supervisor Long Term Support Services to join our team. The Supervisor, Long Term Support Services will be responsible for planning, organizing, developing and implementing the principles, programs, policies and procedures employed in the delivery of Long Term Services and Supports (LTSS) to members in the community and institutionalized settings. The incumbent will be responsible for the management of the day-to-day operational activities for LTSS programs: Long Term Care (LTC), Community Based Adult Services (CBAS) and CalAIM (Enhanced Care Management (ECM) and Community Supports (CS)), while interacting with internal/external management staff, providers, vendors, health networks and other internal and external customers in a professional, positive and competent manner. The incumbent will be responsible for supervising and monitoring the ongoing and daily activities of the department staff. In addition, the incumbent will resolve members' and providers' issues and barriers ensuring excellent customer service. The incumbent will manage staff coverage in all areas of LTSS to complete all assignments, the orienting and training of new employees and ensure contractual and regulatory requirements are met. Position Information: Department: Long Term Care Salary Grade: N - $95,000 - $155,078 ($45.67 - $74.5567) Work Arrangement: Partial Telework **This position is eligible for telework in California.** Duties & Responsibilities: 80% - Supervisory Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Supervises, trains and audits the LTSS Medical Case Managers, Social Workers, Program Specialists and non-clinical staff such as Personal Care Coordinators (PCC), Medical Authorization Assistants (MAA) and Administrative Assistants (AA) per Medi-Cal processing guidelines. Serves as a resource to departmental and organizational staff which includes internal departments and affiliated health networks, regarding authorization rules and processes. Manages the day-to-day activities of the department to ensure compliance with company policies and regulatory requirements. Attends all LTSS required meetings, Concurrent Review and Case Management clinical rounds and other meetings, including internal and external interdisciplinary care team meetings as needed or assigned. Makes staffing assignments and recommendations based on authorization priority, overall workload and staffing needs per program to ensure daily workloads are fulfilled with a cost-effective use of resources and time. Provides on-going/periodic in-service training for all staff based on audit findings and facilitates the on-going development and education of staff. Trains, evaluates and provides performance feedback to staff as needed, including day-to-day coaching and performance feedback to individuals, annual and 90-day appraisals and Performance Improvement Plans based on individual needs; involves Human Resources as necessary. Establishes and maintains effective working relationships with public and private agencies providing long term support services to members, including assisting health networks and other departments to minimize barriers to discharge planning. Resolves provider/vendor/member problems related to the delivery of LTSS. 15% - Program Support Conducts audits as assigned by LTSS management team as required by policy and procedure, including auditing for quantity and quality of work completed and timeliness required by regulations. Provides assistance in the development and implementation of policies and procedures, as well as orientation. Identifies areas of improvement in workflows, assists in the creation of desktop procedures and new workflows for corrective action and educates the LTSS staff on new/revised workflow processes. Assists the Manager of LTSS in all areas of the department to ensure departmental and organizational goals are met, including the requirement to be able to complete authorization approvals for CBAS, LTC, ECM and CS programs. Works with the Information Technology Services (ITS) and reporting departments to support the department in the creation of reports that ensures monitoring and reporting of LTSS program activities to regulatory agencies as required by the organization and regulatory entities. 5% - Completes other projects and duties as assigned. Minimum Qualifications: Bachelor's degree in a healthcare related field required. Current unrestricted Registered Nurse (RN) License to practice in the State of California required. For non-RNs, a master's degree in healthcare, social work or related field required. 3 years of experience in applying Managed Care, Medicare, and Medi-Cal guidelines to skilled nursing facilities, CBAS, or CalAIM. Experience working with Long Term Care, Health Facilities, Managed Care, Geriatrics, or persons with disabilities required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Valid driver's license and vehicle or other approved means of transportation, an acceptable driving record and current auto insurance will be required for work away from the primary office 25% of the time or more required. Preferred Qualifications: 1 year of supervisory and/or lead experience. Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is May 6, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/supervisor-long-term-support-services-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-5765d9899afb5041bc842ddfac880846
Apr 24, 2024
Supervisor Long Term Support Services CalOptima CalOptima Health is seeking a highly motivated an experienced Supervisor Long Term Support Services to join our team. The Supervisor, Long Term Support Services will be responsible for planning, organizing, developing and implementing the principles, programs, policies and procedures employed in the delivery of Long Term Services and Supports (LTSS) to members in the community and institutionalized settings. The incumbent will be responsible for the management of the day-to-day operational activities for LTSS programs: Long Term Care (LTC), Community Based Adult Services (CBAS) and CalAIM (Enhanced Care Management (ECM) and Community Supports (CS)), while interacting with internal/external management staff, providers, vendors, health networks and other internal and external customers in a professional, positive and competent manner. The incumbent will be responsible for supervising and monitoring the ongoing and daily activities of the department staff. In addition, the incumbent will resolve members' and providers' issues and barriers ensuring excellent customer service. The incumbent will manage staff coverage in all areas of LTSS to complete all assignments, the orienting and training of new employees and ensure contractual and regulatory requirements are met. Position Information: Department: Long Term Care Salary Grade: N - $95,000 - $155,078 ($45.67 - $74.5567) Work Arrangement: Partial Telework **This position is eligible for telework in California.** Duties & Responsibilities: 80% - Supervisory Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Supervises, trains and audits the LTSS Medical Case Managers, Social Workers, Program Specialists and non-clinical staff such as Personal Care Coordinators (PCC), Medical Authorization Assistants (MAA) and Administrative Assistants (AA) per Medi-Cal processing guidelines. Serves as a resource to departmental and organizational staff which includes internal departments and affiliated health networks, regarding authorization rules and processes. Manages the day-to-day activities of the department to ensure compliance with company policies and regulatory requirements. Attends all LTSS required meetings, Concurrent Review and Case Management clinical rounds and other meetings, including internal and external interdisciplinary care team meetings as needed or assigned. Makes staffing assignments and recommendations based on authorization priority, overall workload and staffing needs per program to ensure daily workloads are fulfilled with a cost-effective use of resources and time. Provides on-going/periodic in-service training for all staff based on audit findings and facilitates the on-going development and education of staff. Trains, evaluates and provides performance feedback to staff as needed, including day-to-day coaching and performance feedback to individuals, annual and 90-day appraisals and Performance Improvement Plans based on individual needs; involves Human Resources as necessary. Establishes and maintains effective working relationships with public and private agencies providing long term support services to members, including assisting health networks and other departments to minimize barriers to discharge planning. Resolves provider/vendor/member problems related to the delivery of LTSS. 15% - Program Support Conducts audits as assigned by LTSS management team as required by policy and procedure, including auditing for quantity and quality of work completed and timeliness required by regulations. Provides assistance in the development and implementation of policies and procedures, as well as orientation. Identifies areas of improvement in workflows, assists in the creation of desktop procedures and new workflows for corrective action and educates the LTSS staff on new/revised workflow processes. Assists the Manager of LTSS in all areas of the department to ensure departmental and organizational goals are met, including the requirement to be able to complete authorization approvals for CBAS, LTC, ECM and CS programs. Works with the Information Technology Services (ITS) and reporting departments to support the department in the creation of reports that ensures monitoring and reporting of LTSS program activities to regulatory agencies as required by the organization and regulatory entities. 5% - Completes other projects and duties as assigned. Minimum Qualifications: Bachelor's degree in a healthcare related field required. Current unrestricted Registered Nurse (RN) License to practice in the State of California required. For non-RNs, a master's degree in healthcare, social work or related field required. 3 years of experience in applying Managed Care, Medicare, and Medi-Cal guidelines to skilled nursing facilities, CBAS, or CalAIM. Experience working with Long Term Care, Health Facilities, Managed Care, Geriatrics, or persons with disabilities required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Valid driver's license and vehicle or other approved means of transportation, an acceptable driving record and current auto insurance will be required for work away from the primary office 25% of the time or more required. Preferred Qualifications: 1 year of supervisory and/or lead experience. Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is May 6, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/supervisor-long-term-support-services-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-5765d9899afb5041bc842ddfac880846
SAN BERNARDINO SUPERIOR COURT
San Bernardino, California, United States
Description The Superior Court of California, County of San Bernardino, is seeking highly qualified, innovative, highly motivated individuals for the position of Operations Supervisor II . Salary Updates Effective the first full pay period on October 2024, the salary range will increase by 3% ; approximate annual salary range $74,441.80 - $94,947.24 Benefit Highlights About the Position Under direction, plans, supervises and reviews the work of subordinate supervisors and employees engaged in a variety of court operations and courtroom support functions; and performs related duties as assigned. Distinguishing Characteristics Operations Supervisor II is the second-level supervisor in the Operations Supervisor class series. Through subordinate Operations Supervisor I's, incumbents oversee the functions, operations and staff of an assigned court operations unit. Incumbents are responsible for directing employee training, preparing performance evaluations and giving feedback to supervisors and staff to improve employee performance and productivity. Incumbents develop procedures, policies and materials and direct work priorities to improve service. Incumbents are expected to exercise considerable discretion in carrying out responsibilities independently and with a thorough understanding of court policies, procedures and customer service issues. Operations Supervisor II is distinguished from Operations Supervisor I in that incumbents in the former class supervise and direct the work of court operations units that may include subordinate supervisors. Employees in this class may report to a Court Operations Manager or Deputy Director of Operations. For full position details, please click here . Essential Functions Duties of an Operations Supervisor II may include, but are not limited to: Organizes, assigns, schedules, supervises and evaluates the work of assigned supervisors and staff; develops, implements and monitors work plans to achieve assigned unit objectives; makes recommendations for purchases and other expenditures in accordance with court procedures; participates in developing, implementing and evaluating plans, processes and procedures to achieve established goals and objectives in accordance with court standards; prepares and maintains a variety of records and reports.Interviews and participates in selecting new staff for the assigned unit; supervises and evaluates staff performance; establishes performance requirements and personal development targets; regularly monitors performance and provides training, coaching and mentoring for performance improvement; recommends performance recognition when warranted; with management concurrence, implements the progressive discipline process to address performance deficiencies, in accordance with court Personnel Plan policies and labor contract agreements.Provides day-to-day leadership and works with staff to ensure a high-performance, customer service oriented work environment that supports achieving the court's mission, objectives and values regarding teamwork, mutual trust and respect; applies best practices and quality assurance processes to assigned areas of responsibility; enforces the maintenance of safe working conditions and ensures safe work practices are followed by staff.Confers with managers and judges regarding a variety of issues; develops, recommends, implements and revises work programs, plans, processes and procedures to achieve unit goals and objectives consistent with established statutory, rule and policy requirements and court service quality expectations; plans methods and activities to meet work objectives; develops solutions to resolve staff or operating problems; develops procedure manuals; ensures operating policies and procedures meet needs of the unit; creates forms to be used by unit to improve service and productivity.Monitors workflow and assigns work priorities to ensure efficient, timely and accurate operations; coordinates, collects and compiles statistical workload reports.Interprets policies and procedures to supervisors and employees through staff meetings, bulletins, instructions, procedures and other means; informs staff of procedural changes pertaining to new legislation.Acts as liaison between the court, attorneys, officials, other court personnel and the public; confers with judges, attorneys and law enforcement representatives on matters that involve coordination of people and/or process.Directs the preparation of court calendar pursuant to judicial changes or requests and administrative restructuring; works with supervising judges in assigning cases to open courtrooms; obtains the services of pro tem judges, court reporters and court interpreters; approves payment of vendors; prepares Judicial Council reports.Reviews and resolves complex work unit issues, complaints or problems that may require research and compiling information; researches case histories and codes as needed by judges or other court staff.Serves on court-wide committees; performs special projects as assigned.Performs other duties as assigned. Minimum Qualifications Graduation from high school or GED and five (5) years of increasingly responsible and varied court experience in different case types, participating on projects and/or committees, of at least two (2) of which may be at the level of Operations Supervisor I, or an equivalent combination of education, training and experience. Knowledge of: Codes, rules, policies, procedures and legal terminology applicable to a wide variety of court operations and courtroom support functions in all areas of litigation as applicable to assigned areas of responsibility, including but not limited to processing of legal documents, calendaring and preparation of cases for trial, custody of exhibits, juror service and other matters; Procedures and techniques for analyzing and improving court work processes to enhance efficiency and productivity; General functions and organization of the judicial system, including various divisions of the court and the rules and functions of other legal and law enforcement agencies; State and local statutes and Rules of Court that govern general court operations; Technical resource materials/information sources applicable to area of assignment; Legal courtesies and courtroom demeanor; Court policies/procedures applicable to the receipt of, and accounting for, a variety of payments to the court; Principles and practices of customer service and business communication; correct English usage, including spelling, grammar and punctuation; Principles and practices of effective supervision; Court Personnel Plan policies and labor contract provisions. Resumes will not be accepted in lieu of the required application and supplemental application. Human Resources will review applications to identify candidates who meet the minimum qualifications; therefore, it is to your benefit to include all pertinent work experience. When listing court experience, please include dates and classification of each position held, if more than one. Selection Process Applications will be reviewed to identify candidates who meet the minimum qualifications and/or desirables. Only those who meet the minimum qualifications and desirables (if applicable) will proceed to the next step in the recruitment process.Candidates' supplemental question responses may be evaluated and ranked. Depending on the number of applications, assessments and/or screening interviews may be conducted. Candidates who are successful in step 2 will be placed on the eligible list and may be considered for an interview. Placement on the eligible list does not guarantee an interview or employment. All candidates will be notified via email of their status at each step of the process. Additional steps in the selection process will include a background check and a reference check. REASONABLE ACCOMMODATIONS: The Superior Court of California, County of San Bernardino is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process may contact the Human Resources Office at (909) 521-3700 or via email at careers@sb-court.org Individuals with hearing and/or speech impairments may also contact the recruiter for this position through the use of the California Relay Service by dialing 711. Physical Characteristics The physical and mental demands described in the job description are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The Superior Court of California, County of San Bernardino is an Equal Opportunity Employer- M/F/D/V. SUPERIOR COURT OF CALIFORNIA COUNTY OF SAN BERNARDINO BENEFITS SUMMARY The San Bernardino Superior Court offers a range of benefit programs for employees and their eligible dependents. These include medical, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.A summary of benefits is provided below. Health and Welfare Benefits MEDICAL: The Court offers a variety of comprehensive health plan options to fit individual employee needs. The Court contributes up to $200.00 in benefit plan dollars each pay period to help full-time employees pay for health premiums. In addition, the health plan subsidy the court contributes toward the employee cost is 57% of lowest cost HMO plan based on level of coverage. DENTAL: The dental subsidy is equivalent to 100% of the employee only DPPO coverage plan (but not less than twenty dollars {$20.00} per pay period.) VISION: Court-paid plan for employees. No co-pay/deductible for eye exams; frames and standard lenses or contact lenses (in lieu of standard lenses) every twelve (12) months. SHORT-TERM DISABILITY: Court-paid benefit that provides partial income replacement in the event that an employee is unable to work due to a non-work related disability. LIFE INSURANCE: Court-paid basic life insurance benefit of $50,000. Additional supplemental life and AD&D insurance benefits may be purchased voluntarily. MEDICAL REIMBURSEMENT ACCOUNT: Flexible Spending Account (FSA) that helps participating employees lower their taxable income. Under this plan, employees elect to set aside pre-tax money each pay period to pay for eligible out-of-pocket medical expenses for themselves and their eligible dependents that are not paid by insurance or reimbursed by any other benefit plan. DEPENDENT CARE ASSISTANCE PLAN: This is a type of Flexible Spending Account (FSA) that helps participating eligible employees lower their taxable income. Under this plan, employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. Leave Allowances VACATION: After completion of the requisite hours of continuous service (based on the bargaining unit), employees are eligible to use accrued vacation allowance. Depending on length of service, employees may accrue from 80 to 160 hours annually. ADMINISTRATIVE LEAVE: Forty (40) hours of additional leave to be used during the calendar year, prorated depending on start date. ANNUAL LEAVE: Forty (40) hours of additional leave to be used during the calendar year, prorated depending on start date. HOLIDAY: Fourteen (14) paid recognized holidays and the accrual of two (2) floating holidays annually. SICK LEAVE: Employees in regular positions accrue approximately 3.39 hours of sick leave per pay period to use during instances of authorized absence due to illness, injury, or medically related appointments. BEREAVEMENT LEAVE: ALL employees are eligible to receive a maximum of thirty-two (32) hours of paid leave per occurrence for bereavement leave due to the death of a person in the immediate family. Retirement and Deferred Compensation Plans RETIREMENT: The Court is a 1937 Act employer. More detailed information may be found by contacting SBCERA at (909) 885-7980 or toll-free at 1-877-722-3721 or by visiting the website at San Bernardino County Retirement Association. The Court does not pay into the Social Security system; however, it does contribute to Medicare. Retirement benefits subject to change. DEFERRED COMPENSATION: Employees are eligible to participate in the Court's 457 Deferred Compensation Plan. This is the supplemental retirement plan that permits employees to defer a certain portion of their pre or post tax salary, within certain Internal Revenue Service (IRS) limits, to an account maintained by an investment service provider. Participating employees in the pre-tax option postpone paying taxes on the deferred portion of their income. RETIREMENT MEDICAL TRUST: This plan helps with the high cost of health care expenses after retirement. Participation is for those with ten (10) or more years of participation in the SBCERA or where the individual contributed to a public sector retirement system or system(s) over a ten (10) year period and did not withdraw the contribution form the retirement system(s). Under this plan, eligible retired participants pay for qualified expenses on a non-tax basis. All contributions, earnings, and reimbursements are tax free. The trust is funded by the eligible cash value of the participant's sick leave upon separation of service and Court contributions. Additional Benefits TUITION BENEFIT:Employees with at least twelve (12) monthsof service will be allowed a maximum of $600.00each fiscal year.These monies may be used for job related education or career development, book fees or to reimburse membership dues in professional organizations. FLEXIBLE WORK SCHEDULE: The Court recognizes the importance of work/life balance. Employees may request alternative work scheduling or flexible work schedules when classifications meet the requirements. CAR ALLOWANCE: Use of Court Vehicle. COMMUTER SERVICES: This program assists with providing information on carpools, rideshare matching, and public transportation options. The Court offers incentives for employees eligible to participating in Ridesharing activities. The Human Resources Department reserves the right to modify the benefit programs in accordance with the Personnel Rules and Regulations. Closing Date/Time: 5/12/2024 11:59 PM Pacific
Apr 20, 2024
Full Time
Description The Superior Court of California, County of San Bernardino, is seeking highly qualified, innovative, highly motivated individuals for the position of Operations Supervisor II . Salary Updates Effective the first full pay period on October 2024, the salary range will increase by 3% ; approximate annual salary range $74,441.80 - $94,947.24 Benefit Highlights About the Position Under direction, plans, supervises and reviews the work of subordinate supervisors and employees engaged in a variety of court operations and courtroom support functions; and performs related duties as assigned. Distinguishing Characteristics Operations Supervisor II is the second-level supervisor in the Operations Supervisor class series. Through subordinate Operations Supervisor I's, incumbents oversee the functions, operations and staff of an assigned court operations unit. Incumbents are responsible for directing employee training, preparing performance evaluations and giving feedback to supervisors and staff to improve employee performance and productivity. Incumbents develop procedures, policies and materials and direct work priorities to improve service. Incumbents are expected to exercise considerable discretion in carrying out responsibilities independently and with a thorough understanding of court policies, procedures and customer service issues. Operations Supervisor II is distinguished from Operations Supervisor I in that incumbents in the former class supervise and direct the work of court operations units that may include subordinate supervisors. Employees in this class may report to a Court Operations Manager or Deputy Director of Operations. For full position details, please click here . Essential Functions Duties of an Operations Supervisor II may include, but are not limited to: Organizes, assigns, schedules, supervises and evaluates the work of assigned supervisors and staff; develops, implements and monitors work plans to achieve assigned unit objectives; makes recommendations for purchases and other expenditures in accordance with court procedures; participates in developing, implementing and evaluating plans, processes and procedures to achieve established goals and objectives in accordance with court standards; prepares and maintains a variety of records and reports.Interviews and participates in selecting new staff for the assigned unit; supervises and evaluates staff performance; establishes performance requirements and personal development targets; regularly monitors performance and provides training, coaching and mentoring for performance improvement; recommends performance recognition when warranted; with management concurrence, implements the progressive discipline process to address performance deficiencies, in accordance with court Personnel Plan policies and labor contract agreements.Provides day-to-day leadership and works with staff to ensure a high-performance, customer service oriented work environment that supports achieving the court's mission, objectives and values regarding teamwork, mutual trust and respect; applies best practices and quality assurance processes to assigned areas of responsibility; enforces the maintenance of safe working conditions and ensures safe work practices are followed by staff.Confers with managers and judges regarding a variety of issues; develops, recommends, implements and revises work programs, plans, processes and procedures to achieve unit goals and objectives consistent with established statutory, rule and policy requirements and court service quality expectations; plans methods and activities to meet work objectives; develops solutions to resolve staff or operating problems; develops procedure manuals; ensures operating policies and procedures meet needs of the unit; creates forms to be used by unit to improve service and productivity.Monitors workflow and assigns work priorities to ensure efficient, timely and accurate operations; coordinates, collects and compiles statistical workload reports.Interprets policies and procedures to supervisors and employees through staff meetings, bulletins, instructions, procedures and other means; informs staff of procedural changes pertaining to new legislation.Acts as liaison between the court, attorneys, officials, other court personnel and the public; confers with judges, attorneys and law enforcement representatives on matters that involve coordination of people and/or process.Directs the preparation of court calendar pursuant to judicial changes or requests and administrative restructuring; works with supervising judges in assigning cases to open courtrooms; obtains the services of pro tem judges, court reporters and court interpreters; approves payment of vendors; prepares Judicial Council reports.Reviews and resolves complex work unit issues, complaints or problems that may require research and compiling information; researches case histories and codes as needed by judges or other court staff.Serves on court-wide committees; performs special projects as assigned.Performs other duties as assigned. Minimum Qualifications Graduation from high school or GED and five (5) years of increasingly responsible and varied court experience in different case types, participating on projects and/or committees, of at least two (2) of which may be at the level of Operations Supervisor I, or an equivalent combination of education, training and experience. Knowledge of: Codes, rules, policies, procedures and legal terminology applicable to a wide variety of court operations and courtroom support functions in all areas of litigation as applicable to assigned areas of responsibility, including but not limited to processing of legal documents, calendaring and preparation of cases for trial, custody of exhibits, juror service and other matters; Procedures and techniques for analyzing and improving court work processes to enhance efficiency and productivity; General functions and organization of the judicial system, including various divisions of the court and the rules and functions of other legal and law enforcement agencies; State and local statutes and Rules of Court that govern general court operations; Technical resource materials/information sources applicable to area of assignment; Legal courtesies and courtroom demeanor; Court policies/procedures applicable to the receipt of, and accounting for, a variety of payments to the court; Principles and practices of customer service and business communication; correct English usage, including spelling, grammar and punctuation; Principles and practices of effective supervision; Court Personnel Plan policies and labor contract provisions. Resumes will not be accepted in lieu of the required application and supplemental application. Human Resources will review applications to identify candidates who meet the minimum qualifications; therefore, it is to your benefit to include all pertinent work experience. When listing court experience, please include dates and classification of each position held, if more than one. Selection Process Applications will be reviewed to identify candidates who meet the minimum qualifications and/or desirables. Only those who meet the minimum qualifications and desirables (if applicable) will proceed to the next step in the recruitment process.Candidates' supplemental question responses may be evaluated and ranked. Depending on the number of applications, assessments and/or screening interviews may be conducted. Candidates who are successful in step 2 will be placed on the eligible list and may be considered for an interview. Placement on the eligible list does not guarantee an interview or employment. All candidates will be notified via email of their status at each step of the process. Additional steps in the selection process will include a background check and a reference check. REASONABLE ACCOMMODATIONS: The Superior Court of California, County of San Bernardino is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process may contact the Human Resources Office at (909) 521-3700 or via email at careers@sb-court.org Individuals with hearing and/or speech impairments may also contact the recruiter for this position through the use of the California Relay Service by dialing 711. Physical Characteristics The physical and mental demands described in the job description are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The Superior Court of California, County of San Bernardino is an Equal Opportunity Employer- M/F/D/V. SUPERIOR COURT OF CALIFORNIA COUNTY OF SAN BERNARDINO BENEFITS SUMMARY The San Bernardino Superior Court offers a range of benefit programs for employees and their eligible dependents. These include medical, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.A summary of benefits is provided below. Health and Welfare Benefits MEDICAL: The Court offers a variety of comprehensive health plan options to fit individual employee needs. The Court contributes up to $200.00 in benefit plan dollars each pay period to help full-time employees pay for health premiums. In addition, the health plan subsidy the court contributes toward the employee cost is 57% of lowest cost HMO plan based on level of coverage. DENTAL: The dental subsidy is equivalent to 100% of the employee only DPPO coverage plan (but not less than twenty dollars {$20.00} per pay period.) VISION: Court-paid plan for employees. No co-pay/deductible for eye exams; frames and standard lenses or contact lenses (in lieu of standard lenses) every twelve (12) months. SHORT-TERM DISABILITY: Court-paid benefit that provides partial income replacement in the event that an employee is unable to work due to a non-work related disability. LIFE INSURANCE: Court-paid basic life insurance benefit of $50,000. Additional supplemental life and AD&D insurance benefits may be purchased voluntarily. MEDICAL REIMBURSEMENT ACCOUNT: Flexible Spending Account (FSA) that helps participating employees lower their taxable income. Under this plan, employees elect to set aside pre-tax money each pay period to pay for eligible out-of-pocket medical expenses for themselves and their eligible dependents that are not paid by insurance or reimbursed by any other benefit plan. DEPENDENT CARE ASSISTANCE PLAN: This is a type of Flexible Spending Account (FSA) that helps participating eligible employees lower their taxable income. Under this plan, employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. Leave Allowances VACATION: After completion of the requisite hours of continuous service (based on the bargaining unit), employees are eligible to use accrued vacation allowance. Depending on length of service, employees may accrue from 80 to 160 hours annually. ADMINISTRATIVE LEAVE: Forty (40) hours of additional leave to be used during the calendar year, prorated depending on start date. ANNUAL LEAVE: Forty (40) hours of additional leave to be used during the calendar year, prorated depending on start date. HOLIDAY: Fourteen (14) paid recognized holidays and the accrual of two (2) floating holidays annually. SICK LEAVE: Employees in regular positions accrue approximately 3.39 hours of sick leave per pay period to use during instances of authorized absence due to illness, injury, or medically related appointments. BEREAVEMENT LEAVE: ALL employees are eligible to receive a maximum of thirty-two (32) hours of paid leave per occurrence for bereavement leave due to the death of a person in the immediate family. Retirement and Deferred Compensation Plans RETIREMENT: The Court is a 1937 Act employer. More detailed information may be found by contacting SBCERA at (909) 885-7980 or toll-free at 1-877-722-3721 or by visiting the website at San Bernardino County Retirement Association. The Court does not pay into the Social Security system; however, it does contribute to Medicare. Retirement benefits subject to change. DEFERRED COMPENSATION: Employees are eligible to participate in the Court's 457 Deferred Compensation Plan. This is the supplemental retirement plan that permits employees to defer a certain portion of their pre or post tax salary, within certain Internal Revenue Service (IRS) limits, to an account maintained by an investment service provider. Participating employees in the pre-tax option postpone paying taxes on the deferred portion of their income. RETIREMENT MEDICAL TRUST: This plan helps with the high cost of health care expenses after retirement. Participation is for those with ten (10) or more years of participation in the SBCERA or where the individual contributed to a public sector retirement system or system(s) over a ten (10) year period and did not withdraw the contribution form the retirement system(s). Under this plan, eligible retired participants pay for qualified expenses on a non-tax basis. All contributions, earnings, and reimbursements are tax free. The trust is funded by the eligible cash value of the participant's sick leave upon separation of service and Court contributions. Additional Benefits TUITION BENEFIT:Employees with at least twelve (12) monthsof service will be allowed a maximum of $600.00each fiscal year.These monies may be used for job related education or career development, book fees or to reimburse membership dues in professional organizations. FLEXIBLE WORK SCHEDULE: The Court recognizes the importance of work/life balance. Employees may request alternative work scheduling or flexible work schedules when classifications meet the requirements. CAR ALLOWANCE: Use of Court Vehicle. COMMUTER SERVICES: This program assists with providing information on carpools, rideshare matching, and public transportation options. The Court offers incentives for employees eligible to participating in Ridesharing activities. The Human Resources Department reserves the right to modify the benefit programs in accordance with the Personnel Rules and Regulations. Closing Date/Time: 5/12/2024 11:59 PM Pacific
CITY OF KINGMAN, AZ
City of Kingman, Arizona, United States
Job Summary CITY OF KINGMAN PROGRAM SUPERVISOR - PART TIME PARKS AND RECREATION Year 1 Year 2 Year 3 $ 15.72 $ 15.97 $ 16.22 (HIRE IN RANGE; DOQ) INTERVIEWS TO OCCUR MARCH 21ST - APRIL 19TH POSITIONS OPEN UNTIL FILLED. APPLY EARLY! Looking for a summer job? Consider the City of Kingman Parks and Recreation Summer Programs! We are now accepting applications for a Program Supervisor. Must be at least 18 years or older. OVERVIEW The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai Mountain Ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes, and the Colorado River. With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety, and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive. For more information about the City of Kingman, please see our Open Finance Portal , Choose Kingman Economic Development page, and our Go Kingman tourism page for more information. GENERAL DESCRIPTION OF POSITION This class is the third level in a three level Program series. Incumbents are responsible for performing advanced journey, supervisory level duties in support of recreational programs and assisting department recreation staff with the development, implementation and evaluation of recreation programs for children, youth and adults (i.e., cultural arts, youth-adult sports, special interest classes, special events, and after school and summer programs) . This position also facilitates, supervises and participates in providing and presenting recreation programs and activities to the community and in organizing and implementing programs, planning activities and events, preparing facilities for scheduled functions, and supervising participants. Assures that safe and appropriate recreation facilities and programs, services and activities are provided and adhere to, ensuring safe environments for participants. SUPERVISION RECEIVED Works under general supervision of Department Recreation Staff SUPERVISION EXERCISED Supervises Program Aides, Program Assistants and volunteers. Provides guidance to Recreation Instructors as needed. Minimum Qualifications/Special Requirements EDUCATION AND EXPERIENCE Minimum of 18 years of age or older. Graduation from High School or GED equivalent One to three (1-3) years experience in developing and implementing recreation programs and working with youth and/or adult programs Some experience in facility and program oversight Some experience in leading and supervising staff OR Any combination of education, experience and training which demonstrates the knowledge and experience to perform the duties and responsibilities of the position. SPECIAL REQUIREMENTS Valid Arizona state driver’s license or ability to obtain one - Employees must be at least 18 years of age to operate a City vehicle. Possession of Cardio-Pulmonary Resuscitation/First Aid Certification or ability to obtain certification within 60 days of assignment to position. Essential Functions Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Oversees day-to-day on-site recreation program functions; provides recreational programs, services, special events, excursions and activities for participants. Makes daily and weekly visits to each site. Coordinates, schedules, trains and monitors the work of part-time staff and volunteers; ensures staff maintains safe and aesthetically pleasing recreation venues and events while adhering to department and City policies and procedures; Works with staff to establish consistent rules, discipline procedures, and organization and submittal of timely reports and records. Coordinates and facilitates recreation activities, classes, workshops, social events, and special programs; supervises recreation programs, facility and event patrons; monitors activities and enforces rules and safety standards; assists, supervises and coaches participants in various recreation programs; promotes a positive learning environment and good personal behavior; reports and resolves complaints, requests, equipment repair/replacement needs, safety conditions, security issues and illegal activities. Recognizes, avoids, reports, and resolves unsafe acts, conditions, accidents and injuries, complaints, disciplinary actions, special requests, safety conditions, and security issues to department recreation staff. Maintains program accounting and administrative records; updates and maintains database of activity schedules, classes and special events; coordinates event schedules and reconciles schedule conflicts; maintains paperwork, registration forms and event calendars. Promotes good relationships with neighborhood and community groups and other agencies; may provide outreach functions with schools, community service groups, parents and general public to promote program activities and coordinate utilization of facilities. Plans, coordinates, and schedules activities and services for recreation programs and special events to provide recreational opportunities in a safe, fun, healthy, and inviting environment; recreation activities include sports and aquatics programs, athletic contests, sporting and outdoor recreation events, games, classes, youth enrichment programs, wellness classes, special adult programs, summer day camps, after-school programs and other programs and events. Maintains appropriate communication with school personnel, participant’s parents or guardians, and all other recreation staff members. Plans, organizes, schedules, facilitates, and evaluates recreation programs and activities in the area assigned. Supervises the distribution, care, use and maintenance of all supplies and equipment. Assists in set-up and take-down for events related to special events, classes, programs and activities. Responds to public inquiries about recreation programs made by phone, correspondence or during public meetings and explains program policies and procedures. Assists in the preparation of brochures, calendars, letters, posters, news releases and flyers, and related communications regarding recreation programs. Performs a variety of miscellaneous duties such as answering the phone, typing correspondence, running errands, picking up supplies, conducting children’s arts/crafts, making arrangements for rental and use of Parks and Recreation facilities, helping to set-up tables and chairs, transporting program participants, etc. Instructs participants in individual and group activities. Provides guidance, supervision, care and activities for various program participants and activities, maintains discipline, provides corrective counseling and consequences, enforces rules, and resolves disciplinary problems. Observes participants during program activities to monitor for safety and health standards. Inspects recreation equipment for proper working order and safety. Operates a motor vehicle requiring a standard Arizona Driver's License to travel to various work sites to perform assigned tasks based on department or seasonal needs, transport participants, equipment, supplies, and materials. Assists with organizing activities for recreational programs. Work may include: assisting with the planning, preparing and conducting of activities, games, crafts, field trips, and indoor/outdoor activities. Maintains appropriate discipline and program decorum. Greets customers and patrons, responds to inquiries and requests, and provides information, assistance or instruction regarding program policies, procedures, and activities. Responsible for maintain communication between staff and participants. Maintains order, safety and cleanliness of service areas and equipment by following procedures and enforcing operational rules and regulations. Performs basic cleaning and sanitizing of facilities and program areas. Observes all necessary precautions to secure the safety of participants. Identifies and reports unsafe conditions, assists with general maintenance and/or initiates repair requests. Attends all necessary meetings and trainings as scheduled. Provides excellent and proficient customer service to both internal and external customers. Communicates and acts in a professional manner with the public, co-workers, and work contacts. Regular attendance is an essential function of this job to ensure continuity. May be required to work early mornings, afternoons, evenings, weekends and holidays as needed. May be required to assist with special events and other department programs and activities were needed. Performs all work duties and activities in accordance with City policies and procedures; follows safety policies and practices, works safel, and reports unsafe activity and conditions. PERIPHERAL DUTIES Performs related duties as required. Performs special assignments as requested. KNOWLEDGE Considerable knowledge of recreation philosophy, planning and administration; Equipment, facilities, operations and techniques used in a comprehensive community recreation program; Customer service principles and practices; Recordkeeping practices; First aid and CPR for proper response in an emergency situation; Federal OSHA and State and County regulations and City policies regarding safe work practices; A large variety of recreational activities suitable for children, adolescents, and adults; principles and practices of leadership and supervising others. SKILLS Skill in the effective, safe operation of listed tools and equipment; Utilizing computer hardware and software to accomplish work assignments (i.e., Microsoft Office) and demonstrate proficiency to update documents, spreadsheets, and databases; Supervising multiple games and activities simultaneously; Officiating, keeping score and timing a variety of youth and adult sports; Providing courteous and efficient service to the public and in responding to inquiries, complaints and requests in a fair, tactful and firm manner; Verbal and written communication; Establishing and maintaining effective working relationships; and Basic recordkeeping practices. ABILITIES Ability to develop, coordinate, and direct varied activities involved in a community recreation program; Communicate effectively orally and in writing; Adhere to program standards and objectives outlined in city policy and by supervisors; Use initiative and independent judgement within established procedural guidelines; Provide effective training, supervision and evaluation of staff and plan and direct their work; Assessing and prioritizing multiple tasks, projects and demands; Accompany groups of all ages on field trips and off-site activities; Enforce sport and activity rules and regulations; Enforce discipline; Interact with a diverse group of individuals in a cooperative, compassionate and caring manner; Open, prepare, and supervise the use of, and break down and close of a recreational facility and/or special event, which may include site prep, rearranging classrooms and moving furniture and equipment; Operate a motor vehicle safely, if assigned; Keep and maintain complete and accurate manual and electronic records; Respond to requests and inquiries courteously; Perform basic arithmetic calculations; Use equipment and tools properly and safely; Participate in teamwork productively and establish and maintain effective working relationships with employees, supervisors, other agencies, participants, instructors, community leaders and the general public; Maintain regular attendance and recognize attendance as an essential function of this job to ensure continuity; Willingness to work shifts and hours for department held events and activities to include the working of early mornings, afternoons, evenings, nights, weekends, and holidays as scheduled and as necessary; and work in different weather conditions with exposure to the elements; and Promote and enforce safe work practices. EXPECTED BEHAVIOR/QUALITY OF SERVICES Excellence is the responsibility of everyone at the City of Kingman. We lead by our core values in constant pursuit of excellence: Commitment - Dedicate oneself to consistent and excellent public service. Innovation - Implement unique, creative and cost-effective solutions. Communication - Communicate in a positive, honest and productive manner. Integrity - Adherence to high ethical standards. Diversity - Promote inclusiveness and impartiality throughout the organization. Personal Responsibility - Take initiative to achieve excellence and accept accountability, uphold confidentiality, know when to report indiscretions and inappropriate actions even when it may be uncomfortable to do so, take responsibility for your work environment. Respect - Demonstrate a high regard for others, support each other. Teamwork - Promote and encourage cooperative efforts, open communication and trust, encourage positive feedback. All City employees are expected to conduct themselves consistently and in support of the above values . SELECTION GUIDELINES Submittal/review of employment applications, screening/rating of application in relation to training and experience to job description and overall presentation and job history/stability, oral interview, reference and background check. Supplemental job related tests may be required. Miscellaneous WORK ENVIRONMENT The work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - See Physical Demands Form COMMITMENT TO SAFETY & WELLNESS It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes. FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service Community Spirit ~ Training and Development This position is seasonal 90 days or less with no benefits. Closing Date/Time: 5/27/2024 5:00 PM Arizona
Mar 08, 2024
Temporary
Job Summary CITY OF KINGMAN PROGRAM SUPERVISOR - PART TIME PARKS AND RECREATION Year 1 Year 2 Year 3 $ 15.72 $ 15.97 $ 16.22 (HIRE IN RANGE; DOQ) INTERVIEWS TO OCCUR MARCH 21ST - APRIL 19TH POSITIONS OPEN UNTIL FILLED. APPLY EARLY! Looking for a summer job? Consider the City of Kingman Parks and Recreation Summer Programs! We are now accepting applications for a Program Supervisor. Must be at least 18 years or older. OVERVIEW The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai Mountain Ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes, and the Colorado River. With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety, and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive. For more information about the City of Kingman, please see our Open Finance Portal , Choose Kingman Economic Development page, and our Go Kingman tourism page for more information. GENERAL DESCRIPTION OF POSITION This class is the third level in a three level Program series. Incumbents are responsible for performing advanced journey, supervisory level duties in support of recreational programs and assisting department recreation staff with the development, implementation and evaluation of recreation programs for children, youth and adults (i.e., cultural arts, youth-adult sports, special interest classes, special events, and after school and summer programs) . This position also facilitates, supervises and participates in providing and presenting recreation programs and activities to the community and in organizing and implementing programs, planning activities and events, preparing facilities for scheduled functions, and supervising participants. Assures that safe and appropriate recreation facilities and programs, services and activities are provided and adhere to, ensuring safe environments for participants. SUPERVISION RECEIVED Works under general supervision of Department Recreation Staff SUPERVISION EXERCISED Supervises Program Aides, Program Assistants and volunteers. Provides guidance to Recreation Instructors as needed. Minimum Qualifications/Special Requirements EDUCATION AND EXPERIENCE Minimum of 18 years of age or older. Graduation from High School or GED equivalent One to three (1-3) years experience in developing and implementing recreation programs and working with youth and/or adult programs Some experience in facility and program oversight Some experience in leading and supervising staff OR Any combination of education, experience and training which demonstrates the knowledge and experience to perform the duties and responsibilities of the position. SPECIAL REQUIREMENTS Valid Arizona state driver’s license or ability to obtain one - Employees must be at least 18 years of age to operate a City vehicle. Possession of Cardio-Pulmonary Resuscitation/First Aid Certification or ability to obtain certification within 60 days of assignment to position. Essential Functions Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Oversees day-to-day on-site recreation program functions; provides recreational programs, services, special events, excursions and activities for participants. Makes daily and weekly visits to each site. Coordinates, schedules, trains and monitors the work of part-time staff and volunteers; ensures staff maintains safe and aesthetically pleasing recreation venues and events while adhering to department and City policies and procedures; Works with staff to establish consistent rules, discipline procedures, and organization and submittal of timely reports and records. Coordinates and facilitates recreation activities, classes, workshops, social events, and special programs; supervises recreation programs, facility and event patrons; monitors activities and enforces rules and safety standards; assists, supervises and coaches participants in various recreation programs; promotes a positive learning environment and good personal behavior; reports and resolves complaints, requests, equipment repair/replacement needs, safety conditions, security issues and illegal activities. Recognizes, avoids, reports, and resolves unsafe acts, conditions, accidents and injuries, complaints, disciplinary actions, special requests, safety conditions, and security issues to department recreation staff. Maintains program accounting and administrative records; updates and maintains database of activity schedules, classes and special events; coordinates event schedules and reconciles schedule conflicts; maintains paperwork, registration forms and event calendars. Promotes good relationships with neighborhood and community groups and other agencies; may provide outreach functions with schools, community service groups, parents and general public to promote program activities and coordinate utilization of facilities. Plans, coordinates, and schedules activities and services for recreation programs and special events to provide recreational opportunities in a safe, fun, healthy, and inviting environment; recreation activities include sports and aquatics programs, athletic contests, sporting and outdoor recreation events, games, classes, youth enrichment programs, wellness classes, special adult programs, summer day camps, after-school programs and other programs and events. Maintains appropriate communication with school personnel, participant’s parents or guardians, and all other recreation staff members. Plans, organizes, schedules, facilitates, and evaluates recreation programs and activities in the area assigned. Supervises the distribution, care, use and maintenance of all supplies and equipment. Assists in set-up and take-down for events related to special events, classes, programs and activities. Responds to public inquiries about recreation programs made by phone, correspondence or during public meetings and explains program policies and procedures. Assists in the preparation of brochures, calendars, letters, posters, news releases and flyers, and related communications regarding recreation programs. Performs a variety of miscellaneous duties such as answering the phone, typing correspondence, running errands, picking up supplies, conducting children’s arts/crafts, making arrangements for rental and use of Parks and Recreation facilities, helping to set-up tables and chairs, transporting program participants, etc. Instructs participants in individual and group activities. Provides guidance, supervision, care and activities for various program participants and activities, maintains discipline, provides corrective counseling and consequences, enforces rules, and resolves disciplinary problems. Observes participants during program activities to monitor for safety and health standards. Inspects recreation equipment for proper working order and safety. Operates a motor vehicle requiring a standard Arizona Driver's License to travel to various work sites to perform assigned tasks based on department or seasonal needs, transport participants, equipment, supplies, and materials. Assists with organizing activities for recreational programs. Work may include: assisting with the planning, preparing and conducting of activities, games, crafts, field trips, and indoor/outdoor activities. Maintains appropriate discipline and program decorum. Greets customers and patrons, responds to inquiries and requests, and provides information, assistance or instruction regarding program policies, procedures, and activities. Responsible for maintain communication between staff and participants. Maintains order, safety and cleanliness of service areas and equipment by following procedures and enforcing operational rules and regulations. Performs basic cleaning and sanitizing of facilities and program areas. Observes all necessary precautions to secure the safety of participants. Identifies and reports unsafe conditions, assists with general maintenance and/or initiates repair requests. Attends all necessary meetings and trainings as scheduled. Provides excellent and proficient customer service to both internal and external customers. Communicates and acts in a professional manner with the public, co-workers, and work contacts. Regular attendance is an essential function of this job to ensure continuity. May be required to work early mornings, afternoons, evenings, weekends and holidays as needed. May be required to assist with special events and other department programs and activities were needed. Performs all work duties and activities in accordance with City policies and procedures; follows safety policies and practices, works safel, and reports unsafe activity and conditions. PERIPHERAL DUTIES Performs related duties as required. Performs special assignments as requested. KNOWLEDGE Considerable knowledge of recreation philosophy, planning and administration; Equipment, facilities, operations and techniques used in a comprehensive community recreation program; Customer service principles and practices; Recordkeeping practices; First aid and CPR for proper response in an emergency situation; Federal OSHA and State and County regulations and City policies regarding safe work practices; A large variety of recreational activities suitable for children, adolescents, and adults; principles and practices of leadership and supervising others. SKILLS Skill in the effective, safe operation of listed tools and equipment; Utilizing computer hardware and software to accomplish work assignments (i.e., Microsoft Office) and demonstrate proficiency to update documents, spreadsheets, and databases; Supervising multiple games and activities simultaneously; Officiating, keeping score and timing a variety of youth and adult sports; Providing courteous and efficient service to the public and in responding to inquiries, complaints and requests in a fair, tactful and firm manner; Verbal and written communication; Establishing and maintaining effective working relationships; and Basic recordkeeping practices. ABILITIES Ability to develop, coordinate, and direct varied activities involved in a community recreation program; Communicate effectively orally and in writing; Adhere to program standards and objectives outlined in city policy and by supervisors; Use initiative and independent judgement within established procedural guidelines; Provide effective training, supervision and evaluation of staff and plan and direct their work; Assessing and prioritizing multiple tasks, projects and demands; Accompany groups of all ages on field trips and off-site activities; Enforce sport and activity rules and regulations; Enforce discipline; Interact with a diverse group of individuals in a cooperative, compassionate and caring manner; Open, prepare, and supervise the use of, and break down and close of a recreational facility and/or special event, which may include site prep, rearranging classrooms and moving furniture and equipment; Operate a motor vehicle safely, if assigned; Keep and maintain complete and accurate manual and electronic records; Respond to requests and inquiries courteously; Perform basic arithmetic calculations; Use equipment and tools properly and safely; Participate in teamwork productively and establish and maintain effective working relationships with employees, supervisors, other agencies, participants, instructors, community leaders and the general public; Maintain regular attendance and recognize attendance as an essential function of this job to ensure continuity; Willingness to work shifts and hours for department held events and activities to include the working of early mornings, afternoons, evenings, nights, weekends, and holidays as scheduled and as necessary; and work in different weather conditions with exposure to the elements; and Promote and enforce safe work practices. EXPECTED BEHAVIOR/QUALITY OF SERVICES Excellence is the responsibility of everyone at the City of Kingman. We lead by our core values in constant pursuit of excellence: Commitment - Dedicate oneself to consistent and excellent public service. Innovation - Implement unique, creative and cost-effective solutions. Communication - Communicate in a positive, honest and productive manner. Integrity - Adherence to high ethical standards. Diversity - Promote inclusiveness and impartiality throughout the organization. Personal Responsibility - Take initiative to achieve excellence and accept accountability, uphold confidentiality, know when to report indiscretions and inappropriate actions even when it may be uncomfortable to do so, take responsibility for your work environment. Respect - Demonstrate a high regard for others, support each other. Teamwork - Promote and encourage cooperative efforts, open communication and trust, encourage positive feedback. All City employees are expected to conduct themselves consistently and in support of the above values . SELECTION GUIDELINES Submittal/review of employment applications, screening/rating of application in relation to training and experience to job description and overall presentation and job history/stability, oral interview, reference and background check. Supplemental job related tests may be required. Miscellaneous WORK ENVIRONMENT The work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - See Physical Demands Form COMMITMENT TO SAFETY & WELLNESS It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes. FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service Community Spirit ~ Training and Development This position is seasonal 90 days or less with no benefits. Closing Date/Time: 5/27/2024 5:00 PM Arizona
City of Vallejo
Vallejo, California, United States
Description PLEASE READ THIS BULLETIN IN ITS ENTIRETY This recruitment is being conducted to fill one full-time vacancy. The list established by this recruitment may be used to fill future full-time, part-time, limited term, and temporary vacancies for up to one year. THE CITY OF VALLEJO The City of Vallejo is located in Solano County and has a population of approximately 125,000 residents. Vallejo is a rapidly changing, highly diverse community located midway between the cities of San Francisco and Sacramento. It is a friendly, active waterfront community that attracts innovative, hardworking people and takes great pride in its 148-year history and maritime heritage. Residents of Vallejo are situated to take advantage of the best of what the area has to offer. Golf, museums, performing arts, boutique shopping, brewpubs and a wide selection of restaurants are all available in Vallejo. Residents and visitors alike enjoy Vallejo's delightful historical downtown area, weekly downtown farmer's market, and beautifully restored Victorian homes and business facades. Vallejo is also home to Six Flags Discovery Kingdom, one of America's only combination wildlife, oceanarium and theme parks. THE DEPARTMENT The Building Division is responsible for the building and safety standards for design, construction, use, and occupancy of all buildings and structures within the City of Vallejo. They provide plan checking, permitting, and inspection services for new construction, additions, renovations, alterations and remodels to assure all structures meet the minimum life safety standards of State and local codes adopted by the City of Vallejo. For more information about the Building Division, please visit their webpage. THE POSITION To supervise, assign, review, and participate in the work of staff responsible for performing technical building inspection and plan check work in enforcing compliance with building codes, regulations and ordinances; to perform inspection tasks for major and complex projects, and to perform a variety of technical tasks relative to assigned area of responsibility. Why It's a Great Opportunity: The Building Inspection Supervisor position offer those in the industry a chance to bring their knowledge and experience to government and directly impact the local community. You will be part of a team that is the face of the City, conducting inspections while developing and nurturing strong relationships with a diverse group of customers. Why It's a Great Department: The Planning and Development Services Department has an excellent reputation for being an employer that is committed to providing top-notch service to its customers. Our goal is to be the best public agency, and your role as a Building Inspection Supervisor can help us get there. We offer a competitive salary and benefits package as well as the opportunity to be a part of an organization that prides itself on customer service. How to be Successful in the Role: Positive customer interactions are the key to your success as you efficiently balance your workload, the workloads of building inspectors, and perform daily inspections throughout the City. In order to meet project timelines, it is critical to determine appropriate courses of action while ensuring corrections are completely addressed in a timely manner. Successful inspection logs will need to be detailed and accurate so that the public as well as other team members can effectively follow up on corrections. Successful Building Inspection Supervisor candidates will be innovative and creative problem solvers with excellent communication skills, both written and verbal, with the ability to communicate concisely and effectively with contractors, developers, home owners, tenants, co-workers, and other City staff members. For the Building Inspection Supervisor position, successful candidates should already be in possession of their ICC C8 certification as a combination inspector (or equivalent) and ICC C5 commercial combination inspector certification (or equivalent) and will be required to maintain their certification while employed with the City. While not required, CASp certification, and Central Square and/or TRAKiT software experience is highly desirable. Your Future in this Role: The Building Inspection Supervisor position allows many levels of professional growth while gaining experience and obtaining additional certifications towards your career development. SUPERVISION RECEIVED AND EXERCISED Receives direction from the Building Inspection Manager. Exercises direct supervision over technical staff. Essential Functions The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Plan, prioritize, assign, supervise and review the work of assigned building inspection staff; assign daily work activities, review work for accuracy and compliance with Division policies and procedures. Participate in the selection of assigned staff; provide training to employees on work methods, procedures and techniques to ensure efficient and proper operation of the Building Division. Recommend building inspection services goals and objectives; assist in the development and implementation of policies and procedures necessary for providing effective building inspection and plan check services. Participate in the development and implementation of the Building Division work plan; review and evaluate services, methods and procedures. Participate in preparing the Building Division budget; assist in budget implementation and monitoring; participate in forecasting additional funds needed for staffing, equipment, materials and supplies; participate in the administration of the approved budget; assist in the preparation of special budget programs. Perform highly skilled inspection and plan review work for complex electrical, plumbing, mechanical ADA green building and Title 24 energy projects. Inspect foundation, concrete, steel, masonry, wood construction, framing, plastering, plumbing, heating and electrical installations and a large variety of complex and routine building system elements. Examine plans and specifications of new construction additions and alterations to residential, commercial and industrial buildings to determine compliance with the provisions of the construction codes, ordinances, and regulations/ Issue "stop work" and "No Occupancy" orders, write citations, warning letters in preparation for possible legal actions. Approve issuance of building and occupancy permits. Coordinate inspection activities with other City departments and divisions. Confer with architects, contractors, builders and the general public in the office and in the field, explain and interpret requirements and restrictions; attend and participate in professional organization and attend classes to keep abreast of changes and new trends. Maintain files and prepare reports regarding inspection activities and findings; input data to the City's computerized permit tracking system. Oversee the division's operations in the absence of the Building Inspection Manager as required. Perform related duties and responsibilities as assigned. Minimum Qualifications/Knowledge, Skills & Abilities MINIMUM QUALIFICATIONS Experience: Four years of increasingly responsible building inspection experience including one year of lead or supervisory responsibility. Training: Equivalent to the completion of the twelfth grade and specialized training in the building and construction trades, supplemented by 30-40 units of related college level course work in engineering, architecture, or construction. AA degree preferred. License or Certificate Possess and maintain and appropriate, valid California driver's license and a safe driving record. Possess and maintain I.C.B.O/I.C.C. or other city-approved agencies certification as a combination commercial building inspector. Knowledge, Skills & Abilities Candidates who qualify for this position should possess knowledge of: Operation, services and activities of a comprehensive building inspection program. Principles of supervision, training and performance evaluation. Building related codes and ordinances enforced by the City, including the California Building, Electrical, Plumbing and mechanical Codes, and Zoning codes. Complex principles and techniques of building inspection work; proper inspection techniques to examine workmanship and materials to detect deviations from plan, regulations and standard construction practices. Principles of structural design and engineering mathematics. Pertinent Federal, State and local laws, codes and regulations. Major types of building construction, materials, and methods. Accepted safety standards and methods of building construction for commercial, industrial and residential buildings. Budgeting practices and procedures. Candidates who qualify for this position should possess the ability to: Supervise and train technical building inspection staff. Interpret and apply pertinent Federal, State, and local laws, codes and regulations. Read and interpret complex building plan, specifications and building codes. Determine if construction system conform to City code requirements. Apply technical knowledge and follow proper inspection techniques to examine workmanship and materials and detect deviations from plans, regulations and standard construction practices. Advise on standard construction methods and requirements for residential, commercial and industrial buildings. Prepare service goals and objectives; assist in the development and implementation of policies and procedures necessary for delivering effective services. Assist in the development and implementation of a work plan; review and evaluate services; methods, and procedures. Assist in the preparation, implementation and administration of the Building Division budget; participate in the forecast of additional funds needs for staffing, equipment, materials, and supplies; assist in the preparation of special budget programs. Use an operate a personal computer to input data to a permit tracking system; write reports and other documents using a personal computer. Make mathematical computations rapidly and accurately. Enforce necessary regulations with firmness and tact. Understand and carry out oral and written directions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationship with those contact in the course of performing work. Additional Information Working Conditions Office and inspection site environment; exposure to dust and noise; some climbing, stooping, light lifting and inspecting in confined areas. The Recruitment & Selection Process 1. ) Applicants must submit a completed City of Vallejo online application, including all responses to the Supplemental Questionnaire (Resume/Cover Letter Optional), by the posted deadline in order to be considered. 2.) Applications will be screened for overall qualifications the week of May 27, 2024. 3.) Candidates who are deemed to be the best qualified will be invited to take part in an assessment process which may consist of written, online, oral, or performance exercises. Candidates invited to the assessment process will be notified by email of the date, time, and location of the assessment. The City reserves the right to limit the number of candidates to those determined to be best qualified based upon all requested application materials, including training and experience, current resume, and responses to supplemental questions. 4.) Candidates placed on the Register of Eligible (eligible list) will be referred to the department for final interviews based on their performance in the exam. The number of candidates referred for a hiring interview is at the discretion of the hiring department. NOTE: If you have problems creating a user account, obtaining your already created account information, or submitting your online application, please contact governmentjobs.com applicant support directly at 855-524-5627. City of Vallejo staff are unable to assist with these issues. REASONABLE ACCOMMODATIONS The City of Vallejo is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, assessment or selection process may contact the Human Resources Department by emailing Martha.galo@cityofvallejo.net to request an accommodation. PRIOR TO HIRE The selected candidate will be required to: 1.) Submit to reference checks 2.) Submit to and successfully pass a pre-employment background check, including fingerprint check. 3.) Provide proof of legal right to work in the United States. Disaster Service Workers - All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") by state law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW-related training as assigned and to return to work as ordered in the event of an emergency. Veteran's Preference - Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of the DD 214 form must be filed at time of application. Equal Opportunity Employer (EOE ) - The City of Vallejo is an Equal Opportunity Employer. It is the policy of the City of Vallejo to provide equal employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Note: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Closing Date/Time: 5/27/2024 5:00 PM Pacific
May 04, 2024
Full Time
Description PLEASE READ THIS BULLETIN IN ITS ENTIRETY This recruitment is being conducted to fill one full-time vacancy. The list established by this recruitment may be used to fill future full-time, part-time, limited term, and temporary vacancies for up to one year. THE CITY OF VALLEJO The City of Vallejo is located in Solano County and has a population of approximately 125,000 residents. Vallejo is a rapidly changing, highly diverse community located midway between the cities of San Francisco and Sacramento. It is a friendly, active waterfront community that attracts innovative, hardworking people and takes great pride in its 148-year history and maritime heritage. Residents of Vallejo are situated to take advantage of the best of what the area has to offer. Golf, museums, performing arts, boutique shopping, brewpubs and a wide selection of restaurants are all available in Vallejo. Residents and visitors alike enjoy Vallejo's delightful historical downtown area, weekly downtown farmer's market, and beautifully restored Victorian homes and business facades. Vallejo is also home to Six Flags Discovery Kingdom, one of America's only combination wildlife, oceanarium and theme parks. THE DEPARTMENT The Building Division is responsible for the building and safety standards for design, construction, use, and occupancy of all buildings and structures within the City of Vallejo. They provide plan checking, permitting, and inspection services for new construction, additions, renovations, alterations and remodels to assure all structures meet the minimum life safety standards of State and local codes adopted by the City of Vallejo. For more information about the Building Division, please visit their webpage. THE POSITION To supervise, assign, review, and participate in the work of staff responsible for performing technical building inspection and plan check work in enforcing compliance with building codes, regulations and ordinances; to perform inspection tasks for major and complex projects, and to perform a variety of technical tasks relative to assigned area of responsibility. Why It's a Great Opportunity: The Building Inspection Supervisor position offer those in the industry a chance to bring their knowledge and experience to government and directly impact the local community. You will be part of a team that is the face of the City, conducting inspections while developing and nurturing strong relationships with a diverse group of customers. Why It's a Great Department: The Planning and Development Services Department has an excellent reputation for being an employer that is committed to providing top-notch service to its customers. Our goal is to be the best public agency, and your role as a Building Inspection Supervisor can help us get there. We offer a competitive salary and benefits package as well as the opportunity to be a part of an organization that prides itself on customer service. How to be Successful in the Role: Positive customer interactions are the key to your success as you efficiently balance your workload, the workloads of building inspectors, and perform daily inspections throughout the City. In order to meet project timelines, it is critical to determine appropriate courses of action while ensuring corrections are completely addressed in a timely manner. Successful inspection logs will need to be detailed and accurate so that the public as well as other team members can effectively follow up on corrections. Successful Building Inspection Supervisor candidates will be innovative and creative problem solvers with excellent communication skills, both written and verbal, with the ability to communicate concisely and effectively with contractors, developers, home owners, tenants, co-workers, and other City staff members. For the Building Inspection Supervisor position, successful candidates should already be in possession of their ICC C8 certification as a combination inspector (or equivalent) and ICC C5 commercial combination inspector certification (or equivalent) and will be required to maintain their certification while employed with the City. While not required, CASp certification, and Central Square and/or TRAKiT software experience is highly desirable. Your Future in this Role: The Building Inspection Supervisor position allows many levels of professional growth while gaining experience and obtaining additional certifications towards your career development. SUPERVISION RECEIVED AND EXERCISED Receives direction from the Building Inspection Manager. Exercises direct supervision over technical staff. Essential Functions The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Plan, prioritize, assign, supervise and review the work of assigned building inspection staff; assign daily work activities, review work for accuracy and compliance with Division policies and procedures. Participate in the selection of assigned staff; provide training to employees on work methods, procedures and techniques to ensure efficient and proper operation of the Building Division. Recommend building inspection services goals and objectives; assist in the development and implementation of policies and procedures necessary for providing effective building inspection and plan check services. Participate in the development and implementation of the Building Division work plan; review and evaluate services, methods and procedures. Participate in preparing the Building Division budget; assist in budget implementation and monitoring; participate in forecasting additional funds needed for staffing, equipment, materials and supplies; participate in the administration of the approved budget; assist in the preparation of special budget programs. Perform highly skilled inspection and plan review work for complex electrical, plumbing, mechanical ADA green building and Title 24 energy projects. Inspect foundation, concrete, steel, masonry, wood construction, framing, plastering, plumbing, heating and electrical installations and a large variety of complex and routine building system elements. Examine plans and specifications of new construction additions and alterations to residential, commercial and industrial buildings to determine compliance with the provisions of the construction codes, ordinances, and regulations/ Issue "stop work" and "No Occupancy" orders, write citations, warning letters in preparation for possible legal actions. Approve issuance of building and occupancy permits. Coordinate inspection activities with other City departments and divisions. Confer with architects, contractors, builders and the general public in the office and in the field, explain and interpret requirements and restrictions; attend and participate in professional organization and attend classes to keep abreast of changes and new trends. Maintain files and prepare reports regarding inspection activities and findings; input data to the City's computerized permit tracking system. Oversee the division's operations in the absence of the Building Inspection Manager as required. Perform related duties and responsibilities as assigned. Minimum Qualifications/Knowledge, Skills & Abilities MINIMUM QUALIFICATIONS Experience: Four years of increasingly responsible building inspection experience including one year of lead or supervisory responsibility. Training: Equivalent to the completion of the twelfth grade and specialized training in the building and construction trades, supplemented by 30-40 units of related college level course work in engineering, architecture, or construction. AA degree preferred. License or Certificate Possess and maintain and appropriate, valid California driver's license and a safe driving record. Possess and maintain I.C.B.O/I.C.C. or other city-approved agencies certification as a combination commercial building inspector. Knowledge, Skills & Abilities Candidates who qualify for this position should possess knowledge of: Operation, services and activities of a comprehensive building inspection program. Principles of supervision, training and performance evaluation. Building related codes and ordinances enforced by the City, including the California Building, Electrical, Plumbing and mechanical Codes, and Zoning codes. Complex principles and techniques of building inspection work; proper inspection techniques to examine workmanship and materials to detect deviations from plan, regulations and standard construction practices. Principles of structural design and engineering mathematics. Pertinent Federal, State and local laws, codes and regulations. Major types of building construction, materials, and methods. Accepted safety standards and methods of building construction for commercial, industrial and residential buildings. Budgeting practices and procedures. Candidates who qualify for this position should possess the ability to: Supervise and train technical building inspection staff. Interpret and apply pertinent Federal, State, and local laws, codes and regulations. Read and interpret complex building plan, specifications and building codes. Determine if construction system conform to City code requirements. Apply technical knowledge and follow proper inspection techniques to examine workmanship and materials and detect deviations from plans, regulations and standard construction practices. Advise on standard construction methods and requirements for residential, commercial and industrial buildings. Prepare service goals and objectives; assist in the development and implementation of policies and procedures necessary for delivering effective services. Assist in the development and implementation of a work plan; review and evaluate services; methods, and procedures. Assist in the preparation, implementation and administration of the Building Division budget; participate in the forecast of additional funds needs for staffing, equipment, materials, and supplies; assist in the preparation of special budget programs. Use an operate a personal computer to input data to a permit tracking system; write reports and other documents using a personal computer. Make mathematical computations rapidly and accurately. Enforce necessary regulations with firmness and tact. Understand and carry out oral and written directions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationship with those contact in the course of performing work. Additional Information Working Conditions Office and inspection site environment; exposure to dust and noise; some climbing, stooping, light lifting and inspecting in confined areas. The Recruitment & Selection Process 1. ) Applicants must submit a completed City of Vallejo online application, including all responses to the Supplemental Questionnaire (Resume/Cover Letter Optional), by the posted deadline in order to be considered. 2.) Applications will be screened for overall qualifications the week of May 27, 2024. 3.) Candidates who are deemed to be the best qualified will be invited to take part in an assessment process which may consist of written, online, oral, or performance exercises. Candidates invited to the assessment process will be notified by email of the date, time, and location of the assessment. The City reserves the right to limit the number of candidates to those determined to be best qualified based upon all requested application materials, including training and experience, current resume, and responses to supplemental questions. 4.) Candidates placed on the Register of Eligible (eligible list) will be referred to the department for final interviews based on their performance in the exam. The number of candidates referred for a hiring interview is at the discretion of the hiring department. NOTE: If you have problems creating a user account, obtaining your already created account information, or submitting your online application, please contact governmentjobs.com applicant support directly at 855-524-5627. City of Vallejo staff are unable to assist with these issues. REASONABLE ACCOMMODATIONS The City of Vallejo is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, assessment or selection process may contact the Human Resources Department by emailing Martha.galo@cityofvallejo.net to request an accommodation. PRIOR TO HIRE The selected candidate will be required to: 1.) Submit to reference checks 2.) Submit to and successfully pass a pre-employment background check, including fingerprint check. 3.) Provide proof of legal right to work in the United States. Disaster Service Workers - All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") by state law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW-related training as assigned and to return to work as ordered in the event of an emergency. Veteran's Preference - Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of the DD 214 form must be filed at time of application. Equal Opportunity Employer (EOE ) - The City of Vallejo is an Equal Opportunity Employer. It is the policy of the City of Vallejo to provide equal employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Note: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Closing Date/Time: 5/27/2024 5:00 PM Pacific
Minimum Qualifications Graduation from an accredited high school or equivalent plus five (5) years of experience in the diagnosis, maintenance, testing, and repair of complex or intricate personal protection, pneumatic, hydraulic, and electromechanical equipment including two (2) years in a supervisory or lead capacity. Licenses and Certifications Required: Valid Class C Driver License Must be able to obtain the vendor certification within eight (8) months of acceptance of position. Notes to Applicants Position Overview: Austin Water’s Tech Shops team provides a diverse range of services including maintaining SCBA equipment, lite fabrication and welding, fiber optic repairs on sewer cameras, repairing Vactor truck hoses and fittings and troubleshooting onboard electronics, conducting pump and other small engine repairs during prescribed wildland burns, and servicing and repairing a variety of hydraulic, pneumatic, and mechanical repairs on equipment from three shop locations. Working with Austin Water provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information. When completing a City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. A resume is required, but will not substitute for a complete employment application. Please include contact information from previous employers. A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. Secondary Employment: All Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department. AW must review all secondary employment. Employees are required to submit a Secondary Employment Application for review and approval upon being hired with AWU , as well as current AWU employees considering Secondary employment. Driving Requirement: This position requires a Valid Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. If you are selected to interview: Your skill level in Microsoft Word, Outlook, and Excel will be assessed. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and proof of your professional licenses or certifications. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. A criminal background investigation will need to be completed. Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lots, garages or in any personal vehicle located on the premises. Pay Range $28.04 - $34.34 Hours Monday - Friday, 6:00 AM - 3:00 PM, with some flexibility. Other hours as required to meet the needs of 24/7 utility operations. No tele-work option Job Close Date 05/14/2024 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Tim Louviere Service Ctr, 6301-B Harold Court, 78721 Preferred Qualifications Preferred Experience: Experience managing or acting in a lead role for an equipment repair facility or mechanic shop. Demonstrated experience providing excellent internal and external customer service, facilitating resolution of customer issues. Demonstrated experience in managing inventory repairs and lifespan. Database experience and the ability to collect and analyze historical data, identify trends, and make equipment repair recommendations based on your analysis. Experience using an electronic work order system/computerized maintenance management system ( CMMS ) similar to Maximo and Infor. Experience with the budgeting process, including identifying needs, creating budgets and monitoring spending. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Responsible for developing and implementing strategic short- and long-range plans for equipment purchases, repairs, and replacements. Responsible for maintaining records related to field and protective equipment serviced and tested by the work group including life cycle documentation. Responsible for developing specifications for the purchase of equipment ensuring that those specifications meet operational needs of work groups. Coordinates purchase of equipment with the appropriate agent. Maintains warranty information on equipment. Ensures all required actions are met to keep warranty intact, and that equipment is repaired by manufacturer representatives when appropriate. Develops, tracks, and maintains preventative maintenance schedules in alignment with maintenance manuals for equipment assigned. Directs personnel in the daily operation of the departmental equipment repair facilities, including personal protection equipment. Assists in the development of equipment repair facilities and personal protection equipment budgets and monitors expenses. Reviews, authorizes, and tracks inventory, invoices, purchases orders, parts orders, contracts, and agreements. Manages and maintains environmental standards. Conducts routine inspections. Responsibilities - Supervisor and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of supervisory and managerial techniques and principles. Knowledge of equipment repair operations including, quality control methods, job standards, processing of work orders, pricing, labor hours, and equipment and materials. Knowledge of Federal, State, and Local laws, and environmental standards. Knowledge of City practices, policies, and procedures. Knowledge of fiscal planning and budget preparation. Knowledge of operational function of equipment to be assembled, repaired, maintained, or tested. Knowledge of tools and equipment used in performing equipment and component repairs, maintenance, and testing. Knowledge of Federal guidelines ( OSHA , DOT , Manufacturer Specifications) concerning protective equipment requirements Skill in oral and written communication. Skill in operating computers and related software applications. Skill in testing and calibrating equipment or controls to close tolerance. Skill in reading and following written specifications or procedures for assembly or repair. Ability to comprehend technical manuals. Ability to work with frequent interruptions and changes in priorities. Ability to resolve problems or situations that require exercising tact, diplomacy, and sound judgement. Ability to diagnose and repair life support equipment. Ability to use hand tools and standard and specialized measuring or testing equipment. Ability to train employees in complex repair and maintenance procedures. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Personal Protection Equipment Supervisor position are Graduation from an accredited high school or equivalent plus five (5) years of experience in the diagnosis, maintenance, testing, and repair of complex or intricate personal protection, pneumatic, hydraulic, and electromechanical equipment including two (2) years in a supervisory or lead capacity. Do you meet these minimum qualifications? Yes No * How many years of experience do you have acting as a mechanic for small engine repair in a formal setting? 0-2 yrs 2-4 yrs 4 or more yrs * Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, and Outlook? No experience Basic: create/edit simple documents, spreadsheets, & emails Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another * Have you used an electronic work order management system to enter labor and materials and track work done on equipment? No Yes * Do you enjoy supervising and leading others, helping them be successful in their job and preparing them for future careers? If I have selected those I lead I find it rewarding to learn from others and share my knowledge I like to share what I know with others I enjoy learning from others * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). * This position requires a Valid Class C Driver License. Do you have a Valid Class C Driver License or if selected for this position, do you have the ability to acquire a Valid Class C Driver License by your hire date? Yes No * The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? Yes No * Were you referred to this opportunity by an Austin Water employee? If yes, please provide employee’s full name. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
May 01, 2024
Full Time
Minimum Qualifications Graduation from an accredited high school or equivalent plus five (5) years of experience in the diagnosis, maintenance, testing, and repair of complex or intricate personal protection, pneumatic, hydraulic, and electromechanical equipment including two (2) years in a supervisory or lead capacity. Licenses and Certifications Required: Valid Class C Driver License Must be able to obtain the vendor certification within eight (8) months of acceptance of position. Notes to Applicants Position Overview: Austin Water’s Tech Shops team provides a diverse range of services including maintaining SCBA equipment, lite fabrication and welding, fiber optic repairs on sewer cameras, repairing Vactor truck hoses and fittings and troubleshooting onboard electronics, conducting pump and other small engine repairs during prescribed wildland burns, and servicing and repairing a variety of hydraulic, pneumatic, and mechanical repairs on equipment from three shop locations. Working with Austin Water provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information. When completing a City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. A resume is required, but will not substitute for a complete employment application. Please include contact information from previous employers. A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. Secondary Employment: All Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department. AW must review all secondary employment. Employees are required to submit a Secondary Employment Application for review and approval upon being hired with AWU , as well as current AWU employees considering Secondary employment. Driving Requirement: This position requires a Valid Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. If you are selected to interview: Your skill level in Microsoft Word, Outlook, and Excel will be assessed. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and proof of your professional licenses or certifications. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. A criminal background investigation will need to be completed. Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lots, garages or in any personal vehicle located on the premises. Pay Range $28.04 - $34.34 Hours Monday - Friday, 6:00 AM - 3:00 PM, with some flexibility. Other hours as required to meet the needs of 24/7 utility operations. No tele-work option Job Close Date 05/14/2024 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Tim Louviere Service Ctr, 6301-B Harold Court, 78721 Preferred Qualifications Preferred Experience: Experience managing or acting in a lead role for an equipment repair facility or mechanic shop. Demonstrated experience providing excellent internal and external customer service, facilitating resolution of customer issues. Demonstrated experience in managing inventory repairs and lifespan. Database experience and the ability to collect and analyze historical data, identify trends, and make equipment repair recommendations based on your analysis. Experience using an electronic work order system/computerized maintenance management system ( CMMS ) similar to Maximo and Infor. Experience with the budgeting process, including identifying needs, creating budgets and monitoring spending. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Responsible for developing and implementing strategic short- and long-range plans for equipment purchases, repairs, and replacements. Responsible for maintaining records related to field and protective equipment serviced and tested by the work group including life cycle documentation. Responsible for developing specifications for the purchase of equipment ensuring that those specifications meet operational needs of work groups. Coordinates purchase of equipment with the appropriate agent. Maintains warranty information on equipment. Ensures all required actions are met to keep warranty intact, and that equipment is repaired by manufacturer representatives when appropriate. Develops, tracks, and maintains preventative maintenance schedules in alignment with maintenance manuals for equipment assigned. Directs personnel in the daily operation of the departmental equipment repair facilities, including personal protection equipment. Assists in the development of equipment repair facilities and personal protection equipment budgets and monitors expenses. Reviews, authorizes, and tracks inventory, invoices, purchases orders, parts orders, contracts, and agreements. Manages and maintains environmental standards. Conducts routine inspections. Responsibilities - Supervisor and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of supervisory and managerial techniques and principles. Knowledge of equipment repair operations including, quality control methods, job standards, processing of work orders, pricing, labor hours, and equipment and materials. Knowledge of Federal, State, and Local laws, and environmental standards. Knowledge of City practices, policies, and procedures. Knowledge of fiscal planning and budget preparation. Knowledge of operational function of equipment to be assembled, repaired, maintained, or tested. Knowledge of tools and equipment used in performing equipment and component repairs, maintenance, and testing. Knowledge of Federal guidelines ( OSHA , DOT , Manufacturer Specifications) concerning protective equipment requirements Skill in oral and written communication. Skill in operating computers and related software applications. Skill in testing and calibrating equipment or controls to close tolerance. Skill in reading and following written specifications or procedures for assembly or repair. Ability to comprehend technical manuals. Ability to work with frequent interruptions and changes in priorities. Ability to resolve problems or situations that require exercising tact, diplomacy, and sound judgement. Ability to diagnose and repair life support equipment. Ability to use hand tools and standard and specialized measuring or testing equipment. Ability to train employees in complex repair and maintenance procedures. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Personal Protection Equipment Supervisor position are Graduation from an accredited high school or equivalent plus five (5) years of experience in the diagnosis, maintenance, testing, and repair of complex or intricate personal protection, pneumatic, hydraulic, and electromechanical equipment including two (2) years in a supervisory or lead capacity. Do you meet these minimum qualifications? Yes No * How many years of experience do you have acting as a mechanic for small engine repair in a formal setting? 0-2 yrs 2-4 yrs 4 or more yrs * Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, and Outlook? No experience Basic: create/edit simple documents, spreadsheets, & emails Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another * Have you used an electronic work order management system to enter labor and materials and track work done on equipment? No Yes * Do you enjoy supervising and leading others, helping them be successful in their job and preparing them for future careers? If I have selected those I lead I find it rewarding to learn from others and share my knowledge I like to share what I know with others I enjoy learning from others * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). * This position requires a Valid Class C Driver License. Do you have a Valid Class C Driver License or if selected for this position, do you have the ability to acquire a Valid Class C Driver License by your hire date? Yes No * The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? Yes No * Were you referred to this opportunity by an Austin Water employee? If yes, please provide employee’s full name. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Cal State University (CSU) East Bay
25800 Carlos Bee Boulevard, Hayward, CA 94542, USA
Salary and Benefits PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $77,250.00 per year to $87,550.00 per year. This position is a Management Personnel Plan (MPP) position in the CSU, and serves at the pleasure of the President. The CSU enjoys a generous benefits program with employer paid life insurance ($100,000), as well as health, dental, and vision insurance with the monthly premium largely paid by the CSU. Additionally, we offer a broad range of other benefits which includes dependent and health care reimbursement accounts, tuition fee waiver, 401k, 457 and 403(b) plans. The CSU belongs to the CalPERS retirement plan in which medical and dental insurance continues in qualified retirement. The CSU has 14 paid holidays, one personal holiday and the position earns 24 days of vacation and 12 days of sick leave per year. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. Classification Administrator I About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position Under the general supervision of the Director of Facilities Operations, the Custodial Service Supervisor will supervise the day-to-day operations of the department’s swing shift custodial team which supports approximately 2,000,000 square feet of space at Cal State East Bay. This position will perform a variety of administrative, supervisory and other duties as required in order to meet the operational needs of the campus. Additionally, the Custodial Service Supervisor will staff the Facilities after-hours phone line during their work shift - fielding calls and providing support as needed until 10:00pm, during the regularly scheduled work shift. Work Schedule: Mondays through Fridays from 3:00pm to 11:30pm. Responsibilities Staff Management: Oversee, assign and direct custodial service activities in all campus buildings. Manage and supervise swing shift custodians (approximately eleven employees) and related contracted support services. Develop work schedules for custodial services, staffing, and equipment: estimate time, staffing and materials required for general cleaning maintenance, maintain records of personnel absences, assess and respond to staffing needs, evaluate performance, develop and conduct staff training programs, handle employee concerns, counsel and implement disciplinary actions as required. Recommend solutions pertaining to cleaning and regular maintenance issues; attend various service-related meetings. Recruit and provide required training and orientation of new hires to minimize staff turnover and support retention. Customer Expectations, Service Levels and Campus Sustainability Goals: Work in an equitable manner across all levels and differences; for example with peers, faculty, administration, and students to coordinate custodial services requests, plan and organize custodial operations serving all areas of the campus; control and standardize custodial procedures, materials and equipment; and investigate problem or potential problem areas. Meet with campus stakeholders as required to ensure service levels are being met. Evaluate and purchase equipment to maintain a high level of efficiency. Develop and implement building inspections, establish standards of cleanliness and ensure staff adhere to established cleanliness standards. Ensure that all work is performed and completed in a safe and efficient manner while conforming the University's established policies and procedures. Collaborate with other members of Facilities Development & Operations (FD&O) to meet the department's sustainability goals and objectives. Budgets Management and Service Performance Metrics: Assist Custodial Manager and Director in the management of the custodial department's annual operating budget of approximately $3 million. Ensure the proper care and use of University credit card, invoice approval, equipment purchase approval and research of technologies and equipment to improve services and safety. Develop and maintain custodial related performance metric reports; make inspections and maintain the required standards of safety and sanitation within the campus; manage the necessary corrective actions from building occupants' complaints; and establish quality standards for rendered services. Develop and conduct surveys to ensure service levels are achieved. Differentiate between routine maintenance and customer related services; track and maintain custodial related inventory of materials, supplies and equipment and provide associated reports as requested. Other Duties: Participate in the department's rotating campus manager on-call duties for after business hours and on holidays. Perform special projects as assigned. Minimum Qualifications Education and Experience: Bachelor's degree from an accredited college or university, or an equivalent combination of education and work experience in a related custodial or hospitality field. Two years of direct supervisory/management experience in custodial operations and hospitality environment with experience managing a large, diverse staff, working in a higher education or multilayered organization. Demonstrated strong leadership skills and Excellent customer service skills. Personnel management. Licenses, Certificates Degrees, and Credentials: Possession of (or ability to obtain by date of hire) a valid Class C California Driver's License. Required Qualifications Culturally competent leadership and team development skills. The ability to implement development plans, ensuring staff possess skills and expertise to successfully meet the expectations of their work. Demonstrated interpersonal skills to build positive relationships across a diverse workforce to promote a climate of trust. Comprehensive knowledge of effective personnel management practices and supervisory skills, including motivation, training, professional development, conflict resolution, and progressive discipline. Demonstrated ability to interact and communicate in an effective and dependable manner, as well as to establish and maintain cooperative working relationships with students, staff, faculty, co workers and patrons to meet the standards and objectives of the custodial department. Possess leadership presence and be accessible to meet with subordinates to address staff issues in a timely manner. Ability to provide direction and guidance to ensure staff perform as expected. Ability to effectively communicate expectations, encourage open communication and solicit feedback in a manner that is respectful of differences. Demonstrated ability to write, communicate and present at a level appropriate for the duties of the position and to follow verbal and written instructions on policies, procedures and to ensure safety. Time management, planning and organizational skills while attending to details and the demands of the position and ability to plan and organize custodial team(s) to complete assignments efficiently and effectively. Ability to communicate effectively with other managers and supervisors across different work shifts to ensure business continuity. Knowledge of equitable practices in a custodial operations environment. Extensive knowledge and understanding of custodial operations and related safety procedures in a higher education or similar environment Ability to utilize standard CMMS software, standard word processing and related computer software for tracking, reporting, and customer communication. Ability to respond to routine inquiries and explain standard policies and procedures to others. Must be capable of walking a significant amount of time daily. Preferred Skills and Knowledge Direct supervisory/management experience in custodian or housekeeping operations in higher educational institutions, healthcare, large organization or hospitality industry in a unionized environment. Bi-lingual in Spanish. License/Certification Possession of (or ability to obtain by date of hire) a valid Class C California Driver's License. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. At Cal State East Bay, the following nine competencies have been identified as valued leadership qualities: Communication, Cooperation, Delegation, Empathy, Feedback, Innovation, Leadership Presence, Passion and Strategic Ability. While we may not expect our managers to exhibit all of these competencies, we do expect them to aspire to develop them. As part of the annual evaluation review process, the Custodial Services Supervisor will be evaluated on each. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Advertised: Apr 25 2024 Pacific Daylight Time Applications close: Aug 26 2024 Pacific Daylight Time Closing Date/Time:
Apr 26, 2024
Salary and Benefits PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $77,250.00 per year to $87,550.00 per year. This position is a Management Personnel Plan (MPP) position in the CSU, and serves at the pleasure of the President. The CSU enjoys a generous benefits program with employer paid life insurance ($100,000), as well as health, dental, and vision insurance with the monthly premium largely paid by the CSU. Additionally, we offer a broad range of other benefits which includes dependent and health care reimbursement accounts, tuition fee waiver, 401k, 457 and 403(b) plans. The CSU belongs to the CalPERS retirement plan in which medical and dental insurance continues in qualified retirement. The CSU has 14 paid holidays, one personal holiday and the position earns 24 days of vacation and 12 days of sick leave per year. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. Classification Administrator I About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position Under the general supervision of the Director of Facilities Operations, the Custodial Service Supervisor will supervise the day-to-day operations of the department’s swing shift custodial team which supports approximately 2,000,000 square feet of space at Cal State East Bay. This position will perform a variety of administrative, supervisory and other duties as required in order to meet the operational needs of the campus. Additionally, the Custodial Service Supervisor will staff the Facilities after-hours phone line during their work shift - fielding calls and providing support as needed until 10:00pm, during the regularly scheduled work shift. Work Schedule: Mondays through Fridays from 3:00pm to 11:30pm. Responsibilities Staff Management: Oversee, assign and direct custodial service activities in all campus buildings. Manage and supervise swing shift custodians (approximately eleven employees) and related contracted support services. Develop work schedules for custodial services, staffing, and equipment: estimate time, staffing and materials required for general cleaning maintenance, maintain records of personnel absences, assess and respond to staffing needs, evaluate performance, develop and conduct staff training programs, handle employee concerns, counsel and implement disciplinary actions as required. Recommend solutions pertaining to cleaning and regular maintenance issues; attend various service-related meetings. Recruit and provide required training and orientation of new hires to minimize staff turnover and support retention. Customer Expectations, Service Levels and Campus Sustainability Goals: Work in an equitable manner across all levels and differences; for example with peers, faculty, administration, and students to coordinate custodial services requests, plan and organize custodial operations serving all areas of the campus; control and standardize custodial procedures, materials and equipment; and investigate problem or potential problem areas. Meet with campus stakeholders as required to ensure service levels are being met. Evaluate and purchase equipment to maintain a high level of efficiency. Develop and implement building inspections, establish standards of cleanliness and ensure staff adhere to established cleanliness standards. Ensure that all work is performed and completed in a safe and efficient manner while conforming the University's established policies and procedures. Collaborate with other members of Facilities Development & Operations (FD&O) to meet the department's sustainability goals and objectives. Budgets Management and Service Performance Metrics: Assist Custodial Manager and Director in the management of the custodial department's annual operating budget of approximately $3 million. Ensure the proper care and use of University credit card, invoice approval, equipment purchase approval and research of technologies and equipment to improve services and safety. Develop and maintain custodial related performance metric reports; make inspections and maintain the required standards of safety and sanitation within the campus; manage the necessary corrective actions from building occupants' complaints; and establish quality standards for rendered services. Develop and conduct surveys to ensure service levels are achieved. Differentiate between routine maintenance and customer related services; track and maintain custodial related inventory of materials, supplies and equipment and provide associated reports as requested. Other Duties: Participate in the department's rotating campus manager on-call duties for after business hours and on holidays. Perform special projects as assigned. Minimum Qualifications Education and Experience: Bachelor's degree from an accredited college or university, or an equivalent combination of education and work experience in a related custodial or hospitality field. Two years of direct supervisory/management experience in custodial operations and hospitality environment with experience managing a large, diverse staff, working in a higher education or multilayered organization. Demonstrated strong leadership skills and Excellent customer service skills. Personnel management. Licenses, Certificates Degrees, and Credentials: Possession of (or ability to obtain by date of hire) a valid Class C California Driver's License. Required Qualifications Culturally competent leadership and team development skills. The ability to implement development plans, ensuring staff possess skills and expertise to successfully meet the expectations of their work. Demonstrated interpersonal skills to build positive relationships across a diverse workforce to promote a climate of trust. Comprehensive knowledge of effective personnel management practices and supervisory skills, including motivation, training, professional development, conflict resolution, and progressive discipline. Demonstrated ability to interact and communicate in an effective and dependable manner, as well as to establish and maintain cooperative working relationships with students, staff, faculty, co workers and patrons to meet the standards and objectives of the custodial department. Possess leadership presence and be accessible to meet with subordinates to address staff issues in a timely manner. Ability to provide direction and guidance to ensure staff perform as expected. Ability to effectively communicate expectations, encourage open communication and solicit feedback in a manner that is respectful of differences. Demonstrated ability to write, communicate and present at a level appropriate for the duties of the position and to follow verbal and written instructions on policies, procedures and to ensure safety. Time management, planning and organizational skills while attending to details and the demands of the position and ability to plan and organize custodial team(s) to complete assignments efficiently and effectively. Ability to communicate effectively with other managers and supervisors across different work shifts to ensure business continuity. Knowledge of equitable practices in a custodial operations environment. Extensive knowledge and understanding of custodial operations and related safety procedures in a higher education or similar environment Ability to utilize standard CMMS software, standard word processing and related computer software for tracking, reporting, and customer communication. Ability to respond to routine inquiries and explain standard policies and procedures to others. Must be capable of walking a significant amount of time daily. Preferred Skills and Knowledge Direct supervisory/management experience in custodian or housekeeping operations in higher educational institutions, healthcare, large organization or hospitality industry in a unionized environment. Bi-lingual in Spanish. License/Certification Possession of (or ability to obtain by date of hire) a valid Class C California Driver's License. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. At Cal State East Bay, the following nine competencies have been identified as valued leadership qualities: Communication, Cooperation, Delegation, Empathy, Feedback, Innovation, Leadership Presence, Passion and Strategic Ability. While we may not expect our managers to exhibit all of these competencies, we do expect them to aspire to develop them. As part of the annual evaluation review process, the Custodial Services Supervisor will be evaluated on each. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Advertised: Apr 25 2024 Pacific Daylight Time Applications close: Aug 26 2024 Pacific Daylight Time Closing Date/Time:
Customer Service Rep - Lead (Bilingual) CalOptima CalOptima Health is seeking a highly motivated an experienced Customer Service Rep - Lead (Bilingual) to join our team. The Customer Service Rep - Lead will provide services to CalOptima Health members and providers. The incumbent will assist members and providers with questions related to the Medi-Cal and OneCare programs for Orange County. The incumbent will provide information regarding eligibility, enrollment and benefits to CalOptima Health members and member eligibility information to CalOptima Health providers and will serve as a mentor and resource for Customer Service Representatives (CSRs). Position Information: Department: Customer Service Salary Grade: G - $55,000 - $82,786 ($26.44 - $39.8010) Work Arrangement: Partial Telework **This position is eligible for telework in California.** Duties & Responsibilities: 80% - Program Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Monitors key performance indicators to ensure regulatory requirements are achieved and maintained. Processes member and provider information. Answers member and provider questions in-person or telephonically. Refers issues interdepartmentally and makes recommendations for further contacts within CalOptima Health. Documents contact information via the Facets computer system. Functions efficiently and productively in a high-volume telephone call center and maintains departmental performance and productivity standards. Handles or routes escalated calls appropriately. Assists supervisor with daily monitoring of customer service tasks, projects and case queues. Assists supervisor with CSR monthly performance reports and provides feedback for annual CSR evaluations. Monitors and addresses queue volume and wait times. Aids leadership in identifying and resolving operational problems using defined processes, expertise and judgement. Collaborates with supervisors and interdepartmentally to develop strategies to reinforce, train and disseminate information to meet operational and service performance requirements. Contributes subject matter expertise and carries out project assignments in a timely and effective manner by adhering to company and departmental policies and procedures. 15% - Administrative Support Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Sends daily call center reports. Helps in coordination of staff meetings and presentations. 5% - Completes other projects and duties as assigned. Minimum Qualifications: High School diploma or equivalent required. 3 years of customer/member services experience, including 2 years of call center capacity required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese) required. Preferred Qualifications: 2 years of experience in Health Maintenance Organization (HMO), Medi-Cal/Medicaid and health services experience. Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is May 2, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/customer-service-rep-lead-bilingual-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-4719fb27e68dc0439735400b8d375034
Apr 20, 2024
Full Time
Customer Service Rep - Lead (Bilingual) CalOptima CalOptima Health is seeking a highly motivated an experienced Customer Service Rep - Lead (Bilingual) to join our team. The Customer Service Rep - Lead will provide services to CalOptima Health members and providers. The incumbent will assist members and providers with questions related to the Medi-Cal and OneCare programs for Orange County. The incumbent will provide information regarding eligibility, enrollment and benefits to CalOptima Health members and member eligibility information to CalOptima Health providers and will serve as a mentor and resource for Customer Service Representatives (CSRs). Position Information: Department: Customer Service Salary Grade: G - $55,000 - $82,786 ($26.44 - $39.8010) Work Arrangement: Partial Telework **This position is eligible for telework in California.** Duties & Responsibilities: 80% - Program Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Monitors key performance indicators to ensure regulatory requirements are achieved and maintained. Processes member and provider information. Answers member and provider questions in-person or telephonically. Refers issues interdepartmentally and makes recommendations for further contacts within CalOptima Health. Documents contact information via the Facets computer system. Functions efficiently and productively in a high-volume telephone call center and maintains departmental performance and productivity standards. Handles or routes escalated calls appropriately. Assists supervisor with daily monitoring of customer service tasks, projects and case queues. Assists supervisor with CSR monthly performance reports and provides feedback for annual CSR evaluations. Monitors and addresses queue volume and wait times. Aids leadership in identifying and resolving operational problems using defined processes, expertise and judgement. Collaborates with supervisors and interdepartmentally to develop strategies to reinforce, train and disseminate information to meet operational and service performance requirements. Contributes subject matter expertise and carries out project assignments in a timely and effective manner by adhering to company and departmental policies and procedures. 15% - Administrative Support Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Sends daily call center reports. Helps in coordination of staff meetings and presentations. 5% - Completes other projects and duties as assigned. Minimum Qualifications: High School diploma or equivalent required. 3 years of customer/member services experience, including 2 years of call center capacity required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese) required. Preferred Qualifications: 2 years of experience in Health Maintenance Organization (HMO), Medi-Cal/Medicaid and health services experience. Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is May 2, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/customer-service-rep-lead-bilingual-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-4719fb27e68dc0439735400b8d375034
City of Kennewick, WA
Kennewick, WA, United States
Description CORE VALUE STATEMENT The City of Kennewick will provide excellent public service and ensure the safety and wellbeing of our community and one another through the empowerment of each employee. We value integrity, inclusiveness, stewardship and communication. We are accountable to our community for innovative and collaborative efforts that anticipate needs, leverage resources and deliver solutions. SAFETY STATEMENT We expect our employees to ensure compliance with all applicable safety practices and policies, including those established by OSHA/DOSH regulations and by the City’s Accident Prevention Plan. This includes but is not limited to actively identifying and correcting potential hazards that may affect employee and public safety, including those identified by co-workers. Leading by example to promote a positive culture of workplace safety through everyday action; emphasizing safe completion of work throughout all aspects of developing and carrying out work plans. CLASSIFICATION SUMMARY Under general direction of the IT Operation Supervisor, the IT Network Engineer ensures the stability and integrity of in-house voice, data, video and wireless network services. This is achieved by planning, designing and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, The Network Engineer will participate with the installation, monitoring, maintenance, support and optimization of all network hardware, software and communication links; is also responsible for all maintenance related activities for switches, uninterruptable power supplies, and phone/voice routers and related software. The Network Engineer will also analyze and resolve network hardware and software problems in a timely and accurate fashion, and provide end user training as required. The Network Engineer works together with Systems Engineers as a team to distribute the workload for network administration and infrastructure support. WORK SCHEDULE The initial work schedule for this classification will be full-time, Monday through Friday. Early mornings, evenings and weekend work may be occasionally required. Overtime may be occasionally required. This classification is exempt under the FLSA. This position will also have rotation in off hours on-call support. Examples of Work Performed (Illustrative Only) The following list reflects the essential job duties and responsibilities of this classification, but should not be considered all-inclusive. The incumbent will be expected to perform other related duties as assigned. Perform a variety of technical duties related to the design, development, acquisition, implementation, production support, system administration, and maintenance of complex networks and related systems. Create and maintain documentation as it relates to network configurations, network mappings, processes, and service records. Conduct research on network products, services, protocols and standards to remain abreast of developments in the networking industry; Conduct product evaluations for upgrades of hardware and software by identifying strengths, weaknesses, and potential benefits. Design, implement and support firewalls, site-to-site VPN and remote access VPN. Develop methods to integrate new technologies with existing technologies. Evaluate options in network infrastructure planning to support new applications and technologies. Assist with interacting and negotiating with vendors, outsourcers and contractors to secure network products and services and provide vendors with design specifications as needed. Develop, design, and implement quality assurance testing and performance monitoring. Collaborate with Management to assess near and long term network capacity needs, as well as analyze, provide technical recommendations and perform capacity-planning activities for LAN, and WAN expansions. Design multi server systems to meet City needs and resolve complex installation/ support problems. Ensure network connectivity of all servers, workstations, voice/data equipment, network printers, fax machines and other network appliances. Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information. Monitor and test network performance; provides network performance statistics and reports as needed; and troubleshoot problem areas as needed. Configure and test network adapters for optimum LAN performance Maintain security policies and standards related to City network infrastructure and data integrity and provide feedback on process/policy changes. Assist in strategic planning and policy development covering network facilities and city Information Technology related issues. Participate in and support IT team discussions and activities in a constructive, open and positive manner. Operate a variety of modern office equipment to include, but not limited to, printers, copiers, calculators, multi-line phone systems, scanners and fax machines, or other specialized equipment, and personal computers in a windows based computing environment using standard or customized software application programs appropriate to assigned activities. Provide continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service. Performs other related duties as assigned. Employment Standards This position requires a Bachelor’s degree in computer science, information systems, or related field and a minimum of five years of experience in following areas: Current version of Microsoft Desktop OS: Current version of Windows Server OS , Microsoft Windows Active Directory, Cyber Security Architecture , Business Class Firewalls, Cisco UCS, Cisco Switches & Routers, Wireless LAN Controllers, NAC , or any combination of relevant education and experience sufficient to demonstrate the knowledge, skills and abilities to perform the duties listed above. Must possess and maintain a valid State of Washington driver’s license. Must be certified in CCNA (Routing & Switching) and CCNA (Security) within one year. Must have experience in analysis, design, implementation and maintenance of network and telecommunication related hardware and software Must have ICND experience with Cisco devices such as ASA or PAN firewalls, UCS, wireless LAN controllers, core switches & routers, and NAC; and Windows Server. Must pass a criminal background investigation. Must maintain a level of mental and physical fitness required to perform the essential functions of this classification. Supplemental Requirements To perform the essential functions of the classification, incumbents must be able to demonstrate the following knowledge, skills and abilities: Knowledge of: Applicable Federal, State, and local laws, rules, codes and regulations related to assigned activities to include applicable data privacy practices and laws. Network hardware, protocols and internet standards. Modern office practices, methods, procedures and equipment. Record-keeping principles, procedures, and techniques. Correct English usage, grammar, spelling, punctuation and vocabulary. Public speaking techniques. Interpersonal skills using tact, patience and courtesy. Technical aspects of field of specialty. Experience with backups, restores and recovery models. Experience with MS SQL Knowledge of ITIL Foundation principles preferred. Skills & Ability to: Proven experience and success with LAN, WAN, and VLAN design and implementation. Proven experience with network capacity planning, network security principles, and general network management best practices. Excellent hardware troubleshooting experience. Competence with testing tools and procedures for voice and data circuits. Excellent organizational skills with the ability to work calmly under pressure, multi-task, remain flexible to changing priorities, and effectively manage time to ensure deliverables are completed on-time. Demonstrated ability to effectively communicate with staff at all levels including a proven ability to communicate with technical and non-technical staff across multiple disciplines. Maintain confidentiality of sensitive materials and information. Apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions. Ability to work cooperatively in a team-oriented, collaborative environment. Ability to work flexible hours or work over the weekend, after hours or on holidays as needed. Ability to learn new technologies. Must maintain regular attendance and punctuality. The benefits listed below are those currently enjoyed by full-time City of Kennewick Non-Contract employees. It is important to remember that over the course of time these benefits may change - they are not permanent. Benefits may change through City Council or administrative action or changes mandated by state and federal law. Paid Holidays 12 per year (9 scheduled; 3 “floating”) New Year's Day, Martin Luther King Jr. Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after Thanksgiving, Christmas Day, and three floating holidays selected by the employee. An employee will accrue one of the three floating holidays on each of the following days: February 1, February 12, and August 31. An employee will only accrue a floating holiday on these days if actually employed. Paid Time Off (PTO) The purpose of PTO is to compensate employees for absences due to injury, illness, vacation and personal business. In addition, the program is designed to provide employees with personal flexibility regarding the use of leave hours. PTO hours accrue based upon the actual number of regular hours worked. Accrual per Month: 0-5yrs 6-9yrs 10-14yrs 15-19yrs 20-24yrs 25-29yrs 30+yrs 12 hours 15 hours 17 hours 19 hours 21 hours 23 hours 25 hours Retirement Plan All City employees are members of the Public Employees Retirement System (PERS). The City and the employee both contribute toward the plan. PERS provides regular retirement and disability retirement benefits. City employees also participate in the Social Security Program. Rates effective as of 09/01/2023. ( www.drs.wa.gov ) PERS Employee Contribution Rate Employer Contribution Rate Plan II 6.36% 9.53% Plan III Employee Choice (see booklet) 9.53% Deferred Comp The City contributes an equivalent of 5% of your regular monthly salary to Mission Square Retirement (previously ICMA) deferred compensation program. No employee match required, but employees may contribute towards plan if desired. ( www.icmarc.org ) Medical, Dental& Vision Insurance The City currently pays the entire dental and vision insurance premiums for the employee and dependents.Employee current premium share is $190.00 per month for medical insurance to cover themselves and dependents. Life Insurance 1.5 x annual salary (not to exceed $250K) provided by the City of Kennewick. Employee may purchase Voluntary Term Life Insurance for employee, spouse and/or dependents through New York Life (previously Cigna). Long Term Disability The City pays the entire long-term disability premium for employees through New York Life (previously Cigna). Wellness Program The Wellness Program has been established to encourage employee health and fitness, both at work and at home. A City Wellness Committee promotes and provides opportunities for healthy lifestyles. Employee fitness center is open to all employees and their spouses. Employee Assistance An Employee Assistance Plan (EAP) is provided by the City to assist you and family members, providing counseling and treatment in such areas as stress, drug and alcohol abuse and family counseling. Other Benefits Offered Flexible Spending Plan (Pre-Tax Deduction for Medical/Dental and Day Care) Aflac Supplemental Insurance Tuition Assistance Bereavement Leave Overtime Direct Deposit (paydays are 5th and 20th of the month) Closing Date/Time: 6/18/2024 11:59 PM Pacific
May 08, 2024
Full Time
Description CORE VALUE STATEMENT The City of Kennewick will provide excellent public service and ensure the safety and wellbeing of our community and one another through the empowerment of each employee. We value integrity, inclusiveness, stewardship and communication. We are accountable to our community for innovative and collaborative efforts that anticipate needs, leverage resources and deliver solutions. SAFETY STATEMENT We expect our employees to ensure compliance with all applicable safety practices and policies, including those established by OSHA/DOSH regulations and by the City’s Accident Prevention Plan. This includes but is not limited to actively identifying and correcting potential hazards that may affect employee and public safety, including those identified by co-workers. Leading by example to promote a positive culture of workplace safety through everyday action; emphasizing safe completion of work throughout all aspects of developing and carrying out work plans. CLASSIFICATION SUMMARY Under general direction of the IT Operation Supervisor, the IT Network Engineer ensures the stability and integrity of in-house voice, data, video and wireless network services. This is achieved by planning, designing and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, The Network Engineer will participate with the installation, monitoring, maintenance, support and optimization of all network hardware, software and communication links; is also responsible for all maintenance related activities for switches, uninterruptable power supplies, and phone/voice routers and related software. The Network Engineer will also analyze and resolve network hardware and software problems in a timely and accurate fashion, and provide end user training as required. The Network Engineer works together with Systems Engineers as a team to distribute the workload for network administration and infrastructure support. WORK SCHEDULE The initial work schedule for this classification will be full-time, Monday through Friday. Early mornings, evenings and weekend work may be occasionally required. Overtime may be occasionally required. This classification is exempt under the FLSA. This position will also have rotation in off hours on-call support. Examples of Work Performed (Illustrative Only) The following list reflects the essential job duties and responsibilities of this classification, but should not be considered all-inclusive. The incumbent will be expected to perform other related duties as assigned. Perform a variety of technical duties related to the design, development, acquisition, implementation, production support, system administration, and maintenance of complex networks and related systems. Create and maintain documentation as it relates to network configurations, network mappings, processes, and service records. Conduct research on network products, services, protocols and standards to remain abreast of developments in the networking industry; Conduct product evaluations for upgrades of hardware and software by identifying strengths, weaknesses, and potential benefits. Design, implement and support firewalls, site-to-site VPN and remote access VPN. Develop methods to integrate new technologies with existing technologies. Evaluate options in network infrastructure planning to support new applications and technologies. Assist with interacting and negotiating with vendors, outsourcers and contractors to secure network products and services and provide vendors with design specifications as needed. Develop, design, and implement quality assurance testing and performance monitoring. Collaborate with Management to assess near and long term network capacity needs, as well as analyze, provide technical recommendations and perform capacity-planning activities for LAN, and WAN expansions. Design multi server systems to meet City needs and resolve complex installation/ support problems. Ensure network connectivity of all servers, workstations, voice/data equipment, network printers, fax machines and other network appliances. Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information. Monitor and test network performance; provides network performance statistics and reports as needed; and troubleshoot problem areas as needed. Configure and test network adapters for optimum LAN performance Maintain security policies and standards related to City network infrastructure and data integrity and provide feedback on process/policy changes. Assist in strategic planning and policy development covering network facilities and city Information Technology related issues. Participate in and support IT team discussions and activities in a constructive, open and positive manner. Operate a variety of modern office equipment to include, but not limited to, printers, copiers, calculators, multi-line phone systems, scanners and fax machines, or other specialized equipment, and personal computers in a windows based computing environment using standard or customized software application programs appropriate to assigned activities. Provide continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service. Performs other related duties as assigned. Employment Standards This position requires a Bachelor’s degree in computer science, information systems, or related field and a minimum of five years of experience in following areas: Current version of Microsoft Desktop OS: Current version of Windows Server OS , Microsoft Windows Active Directory, Cyber Security Architecture , Business Class Firewalls, Cisco UCS, Cisco Switches & Routers, Wireless LAN Controllers, NAC , or any combination of relevant education and experience sufficient to demonstrate the knowledge, skills and abilities to perform the duties listed above. Must possess and maintain a valid State of Washington driver’s license. Must be certified in CCNA (Routing & Switching) and CCNA (Security) within one year. Must have experience in analysis, design, implementation and maintenance of network and telecommunication related hardware and software Must have ICND experience with Cisco devices such as ASA or PAN firewalls, UCS, wireless LAN controllers, core switches & routers, and NAC; and Windows Server. Must pass a criminal background investigation. Must maintain a level of mental and physical fitness required to perform the essential functions of this classification. Supplemental Requirements To perform the essential functions of the classification, incumbents must be able to demonstrate the following knowledge, skills and abilities: Knowledge of: Applicable Federal, State, and local laws, rules, codes and regulations related to assigned activities to include applicable data privacy practices and laws. Network hardware, protocols and internet standards. Modern office practices, methods, procedures and equipment. Record-keeping principles, procedures, and techniques. Correct English usage, grammar, spelling, punctuation and vocabulary. Public speaking techniques. Interpersonal skills using tact, patience and courtesy. Technical aspects of field of specialty. Experience with backups, restores and recovery models. Experience with MS SQL Knowledge of ITIL Foundation principles preferred. Skills & Ability to: Proven experience and success with LAN, WAN, and VLAN design and implementation. Proven experience with network capacity planning, network security principles, and general network management best practices. Excellent hardware troubleshooting experience. Competence with testing tools and procedures for voice and data circuits. Excellent organizational skills with the ability to work calmly under pressure, multi-task, remain flexible to changing priorities, and effectively manage time to ensure deliverables are completed on-time. Demonstrated ability to effectively communicate with staff at all levels including a proven ability to communicate with technical and non-technical staff across multiple disciplines. Maintain confidentiality of sensitive materials and information. Apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions. Ability to work cooperatively in a team-oriented, collaborative environment. Ability to work flexible hours or work over the weekend, after hours or on holidays as needed. Ability to learn new technologies. Must maintain regular attendance and punctuality. The benefits listed below are those currently enjoyed by full-time City of Kennewick Non-Contract employees. It is important to remember that over the course of time these benefits may change - they are not permanent. Benefits may change through City Council or administrative action or changes mandated by state and federal law. Paid Holidays 12 per year (9 scheduled; 3 “floating”) New Year's Day, Martin Luther King Jr. Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after Thanksgiving, Christmas Day, and three floating holidays selected by the employee. An employee will accrue one of the three floating holidays on each of the following days: February 1, February 12, and August 31. An employee will only accrue a floating holiday on these days if actually employed. Paid Time Off (PTO) The purpose of PTO is to compensate employees for absences due to injury, illness, vacation and personal business. In addition, the program is designed to provide employees with personal flexibility regarding the use of leave hours. PTO hours accrue based upon the actual number of regular hours worked. Accrual per Month: 0-5yrs 6-9yrs 10-14yrs 15-19yrs 20-24yrs 25-29yrs 30+yrs 12 hours 15 hours 17 hours 19 hours 21 hours 23 hours 25 hours Retirement Plan All City employees are members of the Public Employees Retirement System (PERS). The City and the employee both contribute toward the plan. PERS provides regular retirement and disability retirement benefits. City employees also participate in the Social Security Program. Rates effective as of 09/01/2023. ( www.drs.wa.gov ) PERS Employee Contribution Rate Employer Contribution Rate Plan II 6.36% 9.53% Plan III Employee Choice (see booklet) 9.53% Deferred Comp The City contributes an equivalent of 5% of your regular monthly salary to Mission Square Retirement (previously ICMA) deferred compensation program. No employee match required, but employees may contribute towards plan if desired. ( www.icmarc.org ) Medical, Dental& Vision Insurance The City currently pays the entire dental and vision insurance premiums for the employee and dependents.Employee current premium share is $190.00 per month for medical insurance to cover themselves and dependents. Life Insurance 1.5 x annual salary (not to exceed $250K) provided by the City of Kennewick. Employee may purchase Voluntary Term Life Insurance for employee, spouse and/or dependents through New York Life (previously Cigna). Long Term Disability The City pays the entire long-term disability premium for employees through New York Life (previously Cigna). Wellness Program The Wellness Program has been established to encourage employee health and fitness, both at work and at home. A City Wellness Committee promotes and provides opportunities for healthy lifestyles. Employee fitness center is open to all employees and their spouses. Employee Assistance An Employee Assistance Plan (EAP) is provided by the City to assist you and family members, providing counseling and treatment in such areas as stress, drug and alcohol abuse and family counseling. Other Benefits Offered Flexible Spending Plan (Pre-Tax Deduction for Medical/Dental and Day Care) Aflac Supplemental Insurance Tuition Assistance Bereavement Leave Overtime Direct Deposit (paydays are 5th and 20th of the month) Closing Date/Time: 6/18/2024 11:59 PM Pacific
San Diego State University
5500 Campanile Drive, San Diego, CA 92182, USA
Position Summary The Facilities Project Supervisor coordinates and oversees the in-house trades participation in project work associated with Facilities Services projects as well as with Project Management projects. The incumbent works under the direction of the Assistant Director of Projects and in collaboration with the trades supervisors and personnel, as well as with the Project Manager and Planner, Estimator, and Scheduler for Facilities Services’ projects. Plans and schedules project completion activity to accommodate maintenance work and unforeseeable challenges while managing and meeting customer expectations. This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 6:00 a.m. to 2:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary SDSU Facilities services is a customer service-based organization providing facility maintenance activities through a transparent and deliberate process. It is responsible for the operation, maintenance, repair, renovation, remodel, and alteration activities in support of the academic and research mission of the university. As part of the BFA division, we aim to offer opportunities for advancement and foster an inclusive environment, so all are valued and empowered to thrive. For more information regarding the Facilities Department, click here . Education and Experience Knowledge: Work requires thorough knowledge of methods, materials, tools and equipment used in the building and construction trades; effective supervisory practices and techniques; job design and work sequencing related to construction projects; and applicable state and federal safety, building and construction codes and regulations. Abilities: Must possess journey-level skill in a building or construction trade. Must be able to operate all applicable building tools and equipment; plan and direct the work of skilled crafts workers and their assistants; determine and coordinate staffing, material and equipment needs for multiple jobs and projects; perform basic design work; read blueprints; work from plans and specifications; prepare rough sketches; analyze and respond appropriately to emergency situations; ensure accuracy and maintenance of assigned record-keeping systems; prepare reports; read and write at a level appropriate for the position; and perform arithmetic calculations as required by the position. Incumbents may be required to possess a California Driver’s License valid for the operation of any vehicle or equipment they are required to maintain and operate. Experience: These abilities normally would be acquired through two years of experience working as a journey- level crafts worker in one or more building trades including one year in a lead/supervisory capacity. Must have demonstrated achievement of journey-level skills equivalent to those acquired through the completion of an applicable apprenticeship program. Licenses and/or Certifications Valid California Driver’s License or have the ability to obtain one within 10 days of hire. Key Qualifications Five years documented journey-level experience with two years in a supervisory capacity is preferred. Bachelor's degree in a construction related field, such as construction science, architecture, construction engineering, and/or experience as a contractor, carpenter, mason, or other skilled trade work is preferred. Demonstrated knowledge of and experience in the application of construction methodologies, including the ability to interpret multi-trade construction documents. Thorough knowledge of current applicable state and federal regulations, including the Safety Orders of the Division of Industrial Safety for the State of California and California State Building Codes, and appropriate references of Cal OSHA and Federal OSHA. Compensation and Benefits Starting salary upon appointment is not expected to exceed $8,000 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $7,170 - $9,088 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on February 16, 2024. To receive full consideration, apply by February 15, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Michelle Puentes at mpuentes2@sdsu.edu Advertised: Feb 02 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Position Summary The Facilities Project Supervisor coordinates and oversees the in-house trades participation in project work associated with Facilities Services projects as well as with Project Management projects. The incumbent works under the direction of the Assistant Director of Projects and in collaboration with the trades supervisors and personnel, as well as with the Project Manager and Planner, Estimator, and Scheduler for Facilities Services’ projects. Plans and schedules project completion activity to accommodate maintenance work and unforeseeable challenges while managing and meeting customer expectations. This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 6:00 a.m. to 2:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary SDSU Facilities services is a customer service-based organization providing facility maintenance activities through a transparent and deliberate process. It is responsible for the operation, maintenance, repair, renovation, remodel, and alteration activities in support of the academic and research mission of the university. As part of the BFA division, we aim to offer opportunities for advancement and foster an inclusive environment, so all are valued and empowered to thrive. For more information regarding the Facilities Department, click here . Education and Experience Knowledge: Work requires thorough knowledge of methods, materials, tools and equipment used in the building and construction trades; effective supervisory practices and techniques; job design and work sequencing related to construction projects; and applicable state and federal safety, building and construction codes and regulations. Abilities: Must possess journey-level skill in a building or construction trade. Must be able to operate all applicable building tools and equipment; plan and direct the work of skilled crafts workers and their assistants; determine and coordinate staffing, material and equipment needs for multiple jobs and projects; perform basic design work; read blueprints; work from plans and specifications; prepare rough sketches; analyze and respond appropriately to emergency situations; ensure accuracy and maintenance of assigned record-keeping systems; prepare reports; read and write at a level appropriate for the position; and perform arithmetic calculations as required by the position. Incumbents may be required to possess a California Driver’s License valid for the operation of any vehicle or equipment they are required to maintain and operate. Experience: These abilities normally would be acquired through two years of experience working as a journey- level crafts worker in one or more building trades including one year in a lead/supervisory capacity. Must have demonstrated achievement of journey-level skills equivalent to those acquired through the completion of an applicable apprenticeship program. Licenses and/or Certifications Valid California Driver’s License or have the ability to obtain one within 10 days of hire. Key Qualifications Five years documented journey-level experience with two years in a supervisory capacity is preferred. Bachelor's degree in a construction related field, such as construction science, architecture, construction engineering, and/or experience as a contractor, carpenter, mason, or other skilled trade work is preferred. Demonstrated knowledge of and experience in the application of construction methodologies, including the ability to interpret multi-trade construction documents. Thorough knowledge of current applicable state and federal regulations, including the Safety Orders of the Division of Industrial Safety for the State of California and California State Building Codes, and appropriate references of Cal OSHA and Federal OSHA. Compensation and Benefits Starting salary upon appointment is not expected to exceed $8,000 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $7,170 - $9,088 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on February 16, 2024. To receive full consideration, apply by February 15, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Michelle Puentes at mpuentes2@sdsu.edu Advertised: Feb 02 2024 Pacific Standard Time Applications close: Closing Date/Time:
City of McKinney, TX
McKinney, Texas, United States
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION As a key member of the Apex Centre administration team, The Apex Financial Services Supervisor performs high level, complex data analysis, budgeting, accounting, special projects, research, and report preparation in accordance with Generally Accepted Accounting Principles, purchasing and budgetary statutes, and internal policies and procedures. This position will be required to analyze information, identify alternatives, and make sound recommendations. Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Maintain regular and reliable attendance. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Manages revenue collections and expenditures to achieve 100% cost recovery for facility operations. Develops annual cost recovery operating/capital budgets and monthly measuring programs. This includes processing financial transactions including customer accounts, journal entries, refunds, etc. Oversight of financial aspect of Customer Relationship Management (CRM) software Active Net, including memberships, cancellations, group rates, etc. Assist with preparation and administration of the Apex Centre's budget. Monitor budget performance and develop financial metrics both internally and externally. Prepare managerial reports and conduct financial and statistical analysis of information. Perform high level, complex analysis of budgets, revenue projections, economic indicators, multi-year financial plans and financial trends and forecasts. Assist division supervisors with budget requests and performance concerns. Review collections, inventory, budget requests, transfers and amendments for reasonableness and funding capacity. Produce a monthly budget condition and performance report for Apex management. Perform cost of service studies and fee for services analysis programs. Serve as the budget liaison providing guidance and assistance on budget processes. Responds to inquiries about financial matters for both internal and external customers. Establish and maintain credibility by providing timely and accurate analysis and reports. Ensure budget is in compliance with legal requirements and financial transparency standards. Assist in the development and implementation of budget and financial policies and procedures. Perform account reconciliations, journals entries and internal audits. Manages an employee database and facility payroll administration. Prepares and manages financial contingency plans. Participate in special projects at the request of management. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. Provide timely, accurate and thorough performance evaluations for supervised employees. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Knowledge of Generally Accepted Accounting Principles, budget manuals and financial reporting. Ability to utilize a variety of data sources to include general ledger systems, monthly financial reports, Internet sites, or other sources as needed. Understanding of general accounting, financial reporting and general ledger systems. Experience with budget preparations, controls, and legal requirements and practices. Knowledge of purchasing standards and regulatory requirements. Intermediate Microsoft Excel skills including the ability to calculate and tabulate data. Mathematical skills that produce reliable calculations. High level of integrity and dependability with a strong sense of urgency and results-orientation. Ability to speak and deal tactfully with others and exhibit a willingness to share information. Exercise sound judgment, decisiveness, and creativity in various situations. Ability to identify and implement process improvements. Demonstrate a collaborative and flexible style, with a strong service mentality. Effective communicator with strong oral and written skills. Ability to work under time pressures and problem solve. Operation of standard office equipment. Required Qualifications MINIMUM QUALIFICATIONS Bachelor's Degree in Accounting, Finance, Public Administration or a related field. Supplemented by four (4) years of progressively responsible experience in financial and accounting administration. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Governmental budget experience preferred. Experience with software implementation preferred. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver's License. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual and sound perception and discrimination and oral communications ability. WORK ENVIRONMENT The indoor environment provides for a safe and healthy work environment and is smoke and drug-free. The environment in the Aquatics and Fitness areas will likely be wet and humid, as well as moderately loud. The outdoor work environment may result in exposure to extreme weather conditions such as heat, cold, and humidity. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. The City offers a full complement of benefits: Health Insurance Medical, Dental, Vision Insurance Health Savings Account (HSA), Flexible Spending Medical and Childcare Account (FSA) Mental Health Care and Employee Assistance Program (EAP) City-paid and VoluntaryLifeInsurance City-paid and VoluntaryLong Term Disability Insurance Supplemental Insurance through Aflac Additional Benefits Legal Services through Legal Shield Tuition Reimbursement (up to $10,000 per year) Wellness Program (earn up to $600 per year) Retirement Texas Municipal Retirement System (TMRS) Mandatory 7% employee contribution City match 2:1 5 year vesting Retire after 20 years of service, or age 60 with 5 years of service 457(b) Deferred Compensation Plans Paid Time Off (PTO) Paid Vacation (80 hours per year for new hires; tieredincreases after 2 yrs) Sick Leave (135 hours per year for yourself and immediate family) Paid Parental Leave (80 hours for birth, adoption, or placement of a child in foser care) Ten Paid Holidays Personal Day Optional compensatory time for hourly employees Compensatory time for salaried employees For more detailed information, please see the City of McKinney's summary of benefits . Closing Date/Time: 5/13/2024 5:00 PM Central
Apr 30, 2024
Full Time
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION As a key member of the Apex Centre administration team, The Apex Financial Services Supervisor performs high level, complex data analysis, budgeting, accounting, special projects, research, and report preparation in accordance with Generally Accepted Accounting Principles, purchasing and budgetary statutes, and internal policies and procedures. This position will be required to analyze information, identify alternatives, and make sound recommendations. Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Maintain regular and reliable attendance. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Manages revenue collections and expenditures to achieve 100% cost recovery for facility operations. Develops annual cost recovery operating/capital budgets and monthly measuring programs. This includes processing financial transactions including customer accounts, journal entries, refunds, etc. Oversight of financial aspect of Customer Relationship Management (CRM) software Active Net, including memberships, cancellations, group rates, etc. Assist with preparation and administration of the Apex Centre's budget. Monitor budget performance and develop financial metrics both internally and externally. Prepare managerial reports and conduct financial and statistical analysis of information. Perform high level, complex analysis of budgets, revenue projections, economic indicators, multi-year financial plans and financial trends and forecasts. Assist division supervisors with budget requests and performance concerns. Review collections, inventory, budget requests, transfers and amendments for reasonableness and funding capacity. Produce a monthly budget condition and performance report for Apex management. Perform cost of service studies and fee for services analysis programs. Serve as the budget liaison providing guidance and assistance on budget processes. Responds to inquiries about financial matters for both internal and external customers. Establish and maintain credibility by providing timely and accurate analysis and reports. Ensure budget is in compliance with legal requirements and financial transparency standards. Assist in the development and implementation of budget and financial policies and procedures. Perform account reconciliations, journals entries and internal audits. Manages an employee database and facility payroll administration. Prepares and manages financial contingency plans. Participate in special projects at the request of management. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. Provide timely, accurate and thorough performance evaluations for supervised employees. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Knowledge of Generally Accepted Accounting Principles, budget manuals and financial reporting. Ability to utilize a variety of data sources to include general ledger systems, monthly financial reports, Internet sites, or other sources as needed. Understanding of general accounting, financial reporting and general ledger systems. Experience with budget preparations, controls, and legal requirements and practices. Knowledge of purchasing standards and regulatory requirements. Intermediate Microsoft Excel skills including the ability to calculate and tabulate data. Mathematical skills that produce reliable calculations. High level of integrity and dependability with a strong sense of urgency and results-orientation. Ability to speak and deal tactfully with others and exhibit a willingness to share information. Exercise sound judgment, decisiveness, and creativity in various situations. Ability to identify and implement process improvements. Demonstrate a collaborative and flexible style, with a strong service mentality. Effective communicator with strong oral and written skills. Ability to work under time pressures and problem solve. Operation of standard office equipment. Required Qualifications MINIMUM QUALIFICATIONS Bachelor's Degree in Accounting, Finance, Public Administration or a related field. Supplemented by four (4) years of progressively responsible experience in financial and accounting administration. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Governmental budget experience preferred. Experience with software implementation preferred. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver's License. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual and sound perception and discrimination and oral communications ability. WORK ENVIRONMENT The indoor environment provides for a safe and healthy work environment and is smoke and drug-free. The environment in the Aquatics and Fitness areas will likely be wet and humid, as well as moderately loud. The outdoor work environment may result in exposure to extreme weather conditions such as heat, cold, and humidity. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. The City offers a full complement of benefits: Health Insurance Medical, Dental, Vision Insurance Health Savings Account (HSA), Flexible Spending Medical and Childcare Account (FSA) Mental Health Care and Employee Assistance Program (EAP) City-paid and VoluntaryLifeInsurance City-paid and VoluntaryLong Term Disability Insurance Supplemental Insurance through Aflac Additional Benefits Legal Services through Legal Shield Tuition Reimbursement (up to $10,000 per year) Wellness Program (earn up to $600 per year) Retirement Texas Municipal Retirement System (TMRS) Mandatory 7% employee contribution City match 2:1 5 year vesting Retire after 20 years of service, or age 60 with 5 years of service 457(b) Deferred Compensation Plans Paid Time Off (PTO) Paid Vacation (80 hours per year for new hires; tieredincreases after 2 yrs) Sick Leave (135 hours per year for yourself and immediate family) Paid Parental Leave (80 hours for birth, adoption, or placement of a child in foser care) Ten Paid Holidays Personal Day Optional compensatory time for hourly employees Compensatory time for salaried employees For more detailed information, please see the City of McKinney's summary of benefits . Closing Date/Time: 5/13/2024 5:00 PM Central
SAN BERNARDINO SUPERIOR COURT
San Bernardino, California, United States
Description The Superior Court of California, County of San Bernardino, seeks a qualified Accounting Supervisor. Are you ready to lead a team in maintaining impeccable financial records and ensuring regulatory compliance? As an accounting supervisor, you'll oversee the day-to-day operations of the accounting department, guiding your team to excellence while implementing best practices to uphold financial integrity. Please note that this position may close without notice once a suitable candidate is selected. The first round of interviews is scheduled for the week of June 3. We encourage interested applicants to submit their applications promptly. Salary Update Effective the first full pay period on October 2024, the salary range will increase by 3%; approximate bi-weekly range from $3,458-$4,338. Benefit Highlights VIEW THE 2024 BENEFITS GUIDE (Download PDF reader) . Telework/On-Site Opportunity After completing the probationary period, the position is eligible for a combination of telework and on-site work assignments OR an alternative (9/80) schedule. Telework must be completed from a pre-designated home-based location within the State of California, and employees may be required to report on-site to address business needs. Telework is at the Court's sole discretion and may be rescinded immediately, without prior notice, based on the needs of the San Bernardino County Superior Court. About the Position Under direction of the Finance Manager, plans, supervises and reviews the work of other employees engaged in the preparation and maintenance of financial records for various court accounts and funds; supervises accounting activities related to fund accounting, fixed-asset accounting and grant accounting as assigned; reviews, reconciles and approves journal entries; analyzes and evaluates financial accounting documents, records and accounts; prepares accurate and timely financial records; and performs related duties as assigned. Distinguishing Characteristics Accounting Supervisor is the advanced skill level in the professional accounting series and is responsible for supervising the work of one or more sections of professional and accounting support staff. Incumbents perform complex professional accounting in the areas of general accounting, fund accounting, trust accounting or auditing. Incumbents work with limited supervision and exercise independent judgment to ensure employees complete assigned tasks and responsibilities in accordance with established policies, procedures and objectives. Employees in this class report to the Finance Manager and supervise the work of professional and accounting support staff. Accounting Supervisor is distinguished from Finance Manager in that incumbents in the latter class have management responsibility for the department and oversee a number of units. VIEW THE FULL JOB DESCRIPTION . Essential Functions Typical duties of an Accounting Supervisor include, but are not limited to: Organizes, assigns, schedules, supervises and evaluates the work of assigned staff; with staff, develops, implements and monitors work plans to achieve assigned unit objectives.Provides input to the annual department budget; makes purchases and other expenditures in accordance with court procedures and monitors section performance against the annual budget.Participates in developing, implementing and evaluating plans, processes and procedures to achieve established goals and objectives in accordance with department standards; prepares and maintains a variety of records and reports.Interviews and participates in selecting new unit staff; supervises and evaluates staff performance; establishes performance requirements and personal development targets; regularly monitors performance and provides training, coaching and mentoring for performance improvement; recommends performance recognition when warranted; with management concurrence, implements the progressive discipline process to address performance deficiencies, in accordance with Court Personnel Plan policies and labor contract agreements.Provides day-to-day leadership; works with staff to ensure a high-performance, customer service oriented work environment which supports achieving the section's and department's mission, objectives and values regarding teamwork, mutual trust, and respect; applies best practices and quality assurance processes to assigned areas of responsibility; enforces the maintenance of safe working conditions and ensures safe work practices are followed by staff.Performs the more complex accounting, financial, and statistical analysis; prepares, reviews, and approves financial documents and transactions in accounting systems, budgets, and budget transfers; creates and reviews complex billing statements and invoices; stays abreast of changing regulatory and judicial reporting requirements.Supervises the processing of all court invoices, including the verification of account numbers, proper documentation, authorizations, and purchase order maintenance; supervises the processing and recording of all accounts receivables.Reconciles and/or supervises the reconciliation of the Court's trust accounts to ensure the integrity of the accounts and to safeguard against fraud and misappropriation.Reviews and ensures appropriate internal controls for areas of responsibility; monitors and takes action to require compliance with internal controls and Judicial Council policies and procedures; as necessary, recommends changes to achieve better control and/or to improve the efficiency of functional processes in areas of responsibility; explains changes in policies and procedures to staff of Court departments; may develop and provide training on internal controls to district courts as needed.Acts as liaison between court staff, county, Judicial Council, court customers, banks, vendors and credit card agencies on accounting discrepancies and operational concerns; resolves issues or escalates to the Finance Manager.Performs other duties as assigned. Minimum Qualifications Graduation from an accredited four (4) year college or university with a major in business administration, finance or accounting and five (5) years of progressively responsible experience in professional accounting, at least two (2) of which have been in a governmental or public court environment. Certified Public Accountant certificate is highly desirable and experience in a public agency is preferred. Knowledge of: Principles, practices and terminology of general and enterprise accounting, including financial statement preparation, financial control, and reporting methods; Generally Accepted Accounting Principles (GAAP) and Governmental Accounting Standards Board (GASB) accounting standards and requirements applicable to public agencies; Internal control and audit principles and practices; Budget principles and terminology; Cost accounting methods and procedures; Laws and regulations relating to the financial administration of the Court, including; auditing principles and practices; Principles and practices of sound business communication; Correct English usage, including spelling, grammar and punctuation; Principles and practices of effective supervision; Court Personnel Plan policies and labor contract provisions. Resumes will not be accepted in lieu of the required application and supplemental questions. Human Resources will review applications to identify candidates who meet the minimum qualifications; therefore, it is to your benefit to include all pertinent work experience. When listing court experience, please include the dates and classification of each position held if there is more than one. Selection Process Applications will be reviewed to identify candidates with minimum qualifications and/or desirables. Only those who meet the minimum qualifications and desirables (if applicable) will proceed to the next step in the recruitment process.Candidates' supplemental question responses may be evaluated and ranked. Depending on the number of applications, assessments and/or screening interviews may be conducted. Candidates who are successful in step 2 will be placed on the eligible list and may be considered for interview. Placement on the eligible list does not guarantee an interview or employment. All candidates will be notified of their status via email at each process step. Additional steps in the selection process will include a background check and a reference check. REASONABLE ACCOMMODATIONS: The Superior Court of California, County of San Bernardino, is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process may contact the Human Resources Office at (909) 521-3700 or via email at Careers@sb-court.org . Individuals with hearing and/or speech impairments may also contact the recruiter for this position through the use of the California Relay Service by dialing 711. Physical Characteristics The physical and mental demands described in the job description are representative of those that employees must meet to perform the essential functions of this class successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The Superior Court of California, County of San Bernardino is an Equal Opportunity Employer - M/F/D/V. SUPERIOR COURT OF CALIFORNIA COUNTY OF SAN BERNARDINO BENEFITS SUMMARY The San Bernardino Superior Court offers a range of benefit programs for employees and their eligible dependents. These include medical, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.A summary of benefits is provided below. Health and Welfare Benefits MEDICAL: The Court offers a variety of comprehensive health plan options to fit individual employee needs. The Court contributes up to $200.00 in benefit plan dollars each pay period to help full-time employees pay for health premiums. In addition, the health plan subsidy the court contributes toward the employee cost is 57% of lowest cost HMO plan based on level of coverage. DENTAL: The dental subsidy is equivalent to 100% of the employee only DPPO coverage plan (but not less than twenty dollars {$20.00} per pay period.) VISION: Court-paid plan for employees. No co-pay/deductible for eye exams; frames and standard lenses or contact lenses (in lieu of standard lenses) every twelve (12) months. SHORT-TERM DISABILITY: Court-paid benefit that provides partial income replacement in the event that an employee is unable to work due to a non-work related disability. LIFE INSURANCE: Court-paid basic life insurance benefit of $50,000. Additional supplemental life and AD&D insurance benefits may be purchased voluntarily. MEDICAL REIMBURSEMENT ACCOUNT: Flexible Spending Account (FSA) that helps participating employees lower their taxable income. Under this plan, employees elect to set aside pre-tax money each pay period to pay for eligible out-of-pocket medical expenses for themselves and their eligible dependents that are not paid by insurance or reimbursed by any other benefit plan. DEPENDENT CARE ASSISTANCE PLAN: This is a type of Flexible Spending Account (FSA) that helps participating eligible employees lower their taxable income. Under this plan, employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. Leave Allowances VACATION: After completion of the requisite hours of continuous service (based on the bargaining unit), employees are eligible to use accrued vacation allowance. Depending on length of service, employees may accrue from 80 to 160 hours annually. ADMINISTRATIVE LEAVE: Forty (40) hours of additional leave to be used during the calendar year, prorated depending on start date. ANNUAL LEAVE: Forty (40) hours of additional leave to be used during the calendar year, prorated depending on start date. HOLIDAY: Fourteen (14) paid recognized holidays and the accrual of two (2) floating holidays annually. SICK LEAVE: Employees in regular positions accrue approximately 3.39 hours of sick leave per pay period to use during instances of authorized absence due to illness, injury, or medically related appointments. BEREAVEMENT LEAVE: ALL employees are eligible to receive a maximum of thirty-two (32) hours of paid leave per occurrence for bereavement leave due to the death of a person in the immediate family. Retirement and Deferred Compensation Plans RETIREMENT: The Court is a 1937 Act employer. More detailed information may be found by contacting SBCERA at (909) 885-7980 or toll-free at 1-877-722-3721 or by visiting the website at San Bernardino County Retirement Association. The Court does not pay into the Social Security system; however, it does contribute to Medicare. Retirement benefits subject to change. DEFERRED COMPENSATION: Employees are eligible to participate in the Court's 457 Deferred Compensation Plan. This is the supplemental retirement plan that permits employees to defer a certain portion of their pre or post tax salary, within certain Internal Revenue Service (IRS) limits, to an account maintained by an investment service provider. Participating employees in the pre-tax option postpone paying taxes on the deferred portion of their income. RETIREMENT MEDICAL TRUST: This plan helps with the high cost of health care expenses after retirement. Participation is for those with ten (10) or more years of participation in the SBCERA or where the individual contributed to a public sector retirement system or system(s) over a ten (10) year period and did not withdraw the contribution form the retirement system(s). Under this plan, eligible retired participants pay for qualified expenses on a non-tax basis. All contributions, earnings, and reimbursements are tax free. The trust is funded by the eligible cash value of the participant's sick leave upon separation of service and Court contributions. Additional Benefits TUITION BENEFIT:Employees with at least twelve (12) monthsof service will be allowed a maximum of $600.00each fiscal year.These monies may be used for job related education or career development, book fees or to reimburse membership dues in professional organizations. FLEXIBLE WORK SCHEDULE: The Court recognizes the importance of work/life balance. Employees may request alternative work scheduling or flexible work schedules when classifications meet the requirements. CAR ALLOWANCE: Use of Court Vehicle. COMMUTER SERVICES: This program assists with providing information on carpools, rideshare matching, and public transportation options. The Court offers incentives for employees eligible to participating in Ridesharing activities. The Human Resources Department reserves the right to modify the benefit programs in accordance with the Personnel Rules and Regulations. Closing Date/Time: Continuous
Apr 13, 2024
Full Time
Description The Superior Court of California, County of San Bernardino, seeks a qualified Accounting Supervisor. Are you ready to lead a team in maintaining impeccable financial records and ensuring regulatory compliance? As an accounting supervisor, you'll oversee the day-to-day operations of the accounting department, guiding your team to excellence while implementing best practices to uphold financial integrity. Please note that this position may close without notice once a suitable candidate is selected. The first round of interviews is scheduled for the week of June 3. We encourage interested applicants to submit their applications promptly. Salary Update Effective the first full pay period on October 2024, the salary range will increase by 3%; approximate bi-weekly range from $3,458-$4,338. Benefit Highlights VIEW THE 2024 BENEFITS GUIDE (Download PDF reader) . Telework/On-Site Opportunity After completing the probationary period, the position is eligible for a combination of telework and on-site work assignments OR an alternative (9/80) schedule. Telework must be completed from a pre-designated home-based location within the State of California, and employees may be required to report on-site to address business needs. Telework is at the Court's sole discretion and may be rescinded immediately, without prior notice, based on the needs of the San Bernardino County Superior Court. About the Position Under direction of the Finance Manager, plans, supervises and reviews the work of other employees engaged in the preparation and maintenance of financial records for various court accounts and funds; supervises accounting activities related to fund accounting, fixed-asset accounting and grant accounting as assigned; reviews, reconciles and approves journal entries; analyzes and evaluates financial accounting documents, records and accounts; prepares accurate and timely financial records; and performs related duties as assigned. Distinguishing Characteristics Accounting Supervisor is the advanced skill level in the professional accounting series and is responsible for supervising the work of one or more sections of professional and accounting support staff. Incumbents perform complex professional accounting in the areas of general accounting, fund accounting, trust accounting or auditing. Incumbents work with limited supervision and exercise independent judgment to ensure employees complete assigned tasks and responsibilities in accordance with established policies, procedures and objectives. Employees in this class report to the Finance Manager and supervise the work of professional and accounting support staff. Accounting Supervisor is distinguished from Finance Manager in that incumbents in the latter class have management responsibility for the department and oversee a number of units. VIEW THE FULL JOB DESCRIPTION . Essential Functions Typical duties of an Accounting Supervisor include, but are not limited to: Organizes, assigns, schedules, supervises and evaluates the work of assigned staff; with staff, develops, implements and monitors work plans to achieve assigned unit objectives.Provides input to the annual department budget; makes purchases and other expenditures in accordance with court procedures and monitors section performance against the annual budget.Participates in developing, implementing and evaluating plans, processes and procedures to achieve established goals and objectives in accordance with department standards; prepares and maintains a variety of records and reports.Interviews and participates in selecting new unit staff; supervises and evaluates staff performance; establishes performance requirements and personal development targets; regularly monitors performance and provides training, coaching and mentoring for performance improvement; recommends performance recognition when warranted; with management concurrence, implements the progressive discipline process to address performance deficiencies, in accordance with Court Personnel Plan policies and labor contract agreements.Provides day-to-day leadership; works with staff to ensure a high-performance, customer service oriented work environment which supports achieving the section's and department's mission, objectives and values regarding teamwork, mutual trust, and respect; applies best practices and quality assurance processes to assigned areas of responsibility; enforces the maintenance of safe working conditions and ensures safe work practices are followed by staff.Performs the more complex accounting, financial, and statistical analysis; prepares, reviews, and approves financial documents and transactions in accounting systems, budgets, and budget transfers; creates and reviews complex billing statements and invoices; stays abreast of changing regulatory and judicial reporting requirements.Supervises the processing of all court invoices, including the verification of account numbers, proper documentation, authorizations, and purchase order maintenance; supervises the processing and recording of all accounts receivables.Reconciles and/or supervises the reconciliation of the Court's trust accounts to ensure the integrity of the accounts and to safeguard against fraud and misappropriation.Reviews and ensures appropriate internal controls for areas of responsibility; monitors and takes action to require compliance with internal controls and Judicial Council policies and procedures; as necessary, recommends changes to achieve better control and/or to improve the efficiency of functional processes in areas of responsibility; explains changes in policies and procedures to staff of Court departments; may develop and provide training on internal controls to district courts as needed.Acts as liaison between court staff, county, Judicial Council, court customers, banks, vendors and credit card agencies on accounting discrepancies and operational concerns; resolves issues or escalates to the Finance Manager.Performs other duties as assigned. Minimum Qualifications Graduation from an accredited four (4) year college or university with a major in business administration, finance or accounting and five (5) years of progressively responsible experience in professional accounting, at least two (2) of which have been in a governmental or public court environment. Certified Public Accountant certificate is highly desirable and experience in a public agency is preferred. Knowledge of: Principles, practices and terminology of general and enterprise accounting, including financial statement preparation, financial control, and reporting methods; Generally Accepted Accounting Principles (GAAP) and Governmental Accounting Standards Board (GASB) accounting standards and requirements applicable to public agencies; Internal control and audit principles and practices; Budget principles and terminology; Cost accounting methods and procedures; Laws and regulations relating to the financial administration of the Court, including; auditing principles and practices; Principles and practices of sound business communication; Correct English usage, including spelling, grammar and punctuation; Principles and practices of effective supervision; Court Personnel Plan policies and labor contract provisions. Resumes will not be accepted in lieu of the required application and supplemental questions. Human Resources will review applications to identify candidates who meet the minimum qualifications; therefore, it is to your benefit to include all pertinent work experience. When listing court experience, please include the dates and classification of each position held if there is more than one. Selection Process Applications will be reviewed to identify candidates with minimum qualifications and/or desirables. Only those who meet the minimum qualifications and desirables (if applicable) will proceed to the next step in the recruitment process.Candidates' supplemental question responses may be evaluated and ranked. Depending on the number of applications, assessments and/or screening interviews may be conducted. Candidates who are successful in step 2 will be placed on the eligible list and may be considered for interview. Placement on the eligible list does not guarantee an interview or employment. All candidates will be notified of their status via email at each process step. Additional steps in the selection process will include a background check and a reference check. REASONABLE ACCOMMODATIONS: The Superior Court of California, County of San Bernardino, is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process may contact the Human Resources Office at (909) 521-3700 or via email at Careers@sb-court.org . Individuals with hearing and/or speech impairments may also contact the recruiter for this position through the use of the California Relay Service by dialing 711. Physical Characteristics The physical and mental demands described in the job description are representative of those that employees must meet to perform the essential functions of this class successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The Superior Court of California, County of San Bernardino is an Equal Opportunity Employer - M/F/D/V. SUPERIOR COURT OF CALIFORNIA COUNTY OF SAN BERNARDINO BENEFITS SUMMARY The San Bernardino Superior Court offers a range of benefit programs for employees and their eligible dependents. These include medical, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.A summary of benefits is provided below. Health and Welfare Benefits MEDICAL: The Court offers a variety of comprehensive health plan options to fit individual employee needs. The Court contributes up to $200.00 in benefit plan dollars each pay period to help full-time employees pay for health premiums. In addition, the health plan subsidy the court contributes toward the employee cost is 57% of lowest cost HMO plan based on level of coverage. DENTAL: The dental subsidy is equivalent to 100% of the employee only DPPO coverage plan (but not less than twenty dollars {$20.00} per pay period.) VISION: Court-paid plan for employees. No co-pay/deductible for eye exams; frames and standard lenses or contact lenses (in lieu of standard lenses) every twelve (12) months. SHORT-TERM DISABILITY: Court-paid benefit that provides partial income replacement in the event that an employee is unable to work due to a non-work related disability. LIFE INSURANCE: Court-paid basic life insurance benefit of $50,000. Additional supplemental life and AD&D insurance benefits may be purchased voluntarily. MEDICAL REIMBURSEMENT ACCOUNT: Flexible Spending Account (FSA) that helps participating employees lower their taxable income. Under this plan, employees elect to set aside pre-tax money each pay period to pay for eligible out-of-pocket medical expenses for themselves and their eligible dependents that are not paid by insurance or reimbursed by any other benefit plan. DEPENDENT CARE ASSISTANCE PLAN: This is a type of Flexible Spending Account (FSA) that helps participating eligible employees lower their taxable income. Under this plan, employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. Leave Allowances VACATION: After completion of the requisite hours of continuous service (based on the bargaining unit), employees are eligible to use accrued vacation allowance. Depending on length of service, employees may accrue from 80 to 160 hours annually. ADMINISTRATIVE LEAVE: Forty (40) hours of additional leave to be used during the calendar year, prorated depending on start date. ANNUAL LEAVE: Forty (40) hours of additional leave to be used during the calendar year, prorated depending on start date. HOLIDAY: Fourteen (14) paid recognized holidays and the accrual of two (2) floating holidays annually. SICK LEAVE: Employees in regular positions accrue approximately 3.39 hours of sick leave per pay period to use during instances of authorized absence due to illness, injury, or medically related appointments. BEREAVEMENT LEAVE: ALL employees are eligible to receive a maximum of thirty-two (32) hours of paid leave per occurrence for bereavement leave due to the death of a person in the immediate family. Retirement and Deferred Compensation Plans RETIREMENT: The Court is a 1937 Act employer. More detailed information may be found by contacting SBCERA at (909) 885-7980 or toll-free at 1-877-722-3721 or by visiting the website at San Bernardino County Retirement Association. The Court does not pay into the Social Security system; however, it does contribute to Medicare. Retirement benefits subject to change. DEFERRED COMPENSATION: Employees are eligible to participate in the Court's 457 Deferred Compensation Plan. This is the supplemental retirement plan that permits employees to defer a certain portion of their pre or post tax salary, within certain Internal Revenue Service (IRS) limits, to an account maintained by an investment service provider. Participating employees in the pre-tax option postpone paying taxes on the deferred portion of their income. RETIREMENT MEDICAL TRUST: This plan helps with the high cost of health care expenses after retirement. Participation is for those with ten (10) or more years of participation in the SBCERA or where the individual contributed to a public sector retirement system or system(s) over a ten (10) year period and did not withdraw the contribution form the retirement system(s). Under this plan, eligible retired participants pay for qualified expenses on a non-tax basis. All contributions, earnings, and reimbursements are tax free. The trust is funded by the eligible cash value of the participant's sick leave upon separation of service and Court contributions. Additional Benefits TUITION BENEFIT:Employees with at least twelve (12) monthsof service will be allowed a maximum of $600.00each fiscal year.These monies may be used for job related education or career development, book fees or to reimburse membership dues in professional organizations. FLEXIBLE WORK SCHEDULE: The Court recognizes the importance of work/life balance. Employees may request alternative work scheduling or flexible work schedules when classifications meet the requirements. CAR ALLOWANCE: Use of Court Vehicle. COMMUTER SERVICES: This program assists with providing information on carpools, rideshare matching, and public transportation options. The Court offers incentives for employees eligible to participating in Ridesharing activities. The Human Resources Department reserves the right to modify the benefit programs in accordance with the Personnel Rules and Regulations. Closing Date/Time: Continuous