Job Description
At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life.
Our engineers help keep our drinking water clean, the largest airport in the world (by passenger volume) operating and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta! If you are seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer.
Posting Expires: Open Until Filled
General Description and Classification Standards
Assist the Operations Manager in achieving objectives by maintaining membership and facilities, and generating revenue.
Essential Duties & Responsibilities: These are typical responsibilities for this position and should not be construed as exclusive or all inclusive; may perform other duties as assigned.
Provides assistance to customers in all facets of daily operations; perform operations and function of facility to increase efficiency and quality of services.
Make reservations, assist customers with needs at the course level. Answer customer queries to meet needs while following established policies and procedures.
Maintains and grows membership and customer base by promptly handling member and guest concerns and issues.
Ensures open communication and high visibility to members and guests.
Work closely with the Operations Manager, F&B Director, and all other department heads to ensure compliance with facility standards.
Employ multiple procedures and methods to accomplish tasks.
Additional Responsibilities:
Follow safety guidelines, monitor transaction handling procedures and thoroughly follows all security policies.
Adhere to work methods, timetables, performance standards, etc.
Implement and support all initiatives and programs as requested by management.
Attend staff meetings as needed.
Knowledge, Skills & Abilities: This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.
Knowledge of pro shop practices, policies, and procedures as necessary in the completion of daily responsibilities; Knowledge of all applicable laws, ordinances, policies, standards and regulations pertaining to the specific duties and responsibilities of the job.
Ability to communicate both orally and in writing in a clear and concise manner.
Physical lifting and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.
Minimum Qualifications - Education and Experience:
High School Diploma or GED equivalent.
A basic knowledge of golf and golf tournament operations.
Preferred Education & Experience:
Two (2) years of experience in Customer Service (or related operational role).
Licensures and Certifications:
Valid driver’s license required.
DPR2024
Job Address
Atlanta, Georgia
United States
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