Job Details Level : Experienced Job Location : Undisclosed Position Type : Hourly Education Level : Not Specified Salary Range : $26.87 - $36.27 Hourly Job Shift : Any Job Category : Senior Programs Do you find fitness fun and exciting? Do you have experience teaching and leading workouts? Join the H.A.R.D. Team and make a positive difference in our community. We are looking to hire a Group Fitness Instructor. Class focus is towards active senior adults and those with adaptive needs and focusing on fitness inclusion for all abilities. The ideal candidate will bring enthusiasm, and positive energy to our programs. The hourly rates is $26.87 to $36.27 per hour. This position is a part-time, hourly position averaging 5-10 hours per week depending on class offerings. Here are the details about the positions: Available Positions: 1 Hourly Rate: $26.87/hour - $36.27/hour Work Schedule: Monday through Saturday, up to 5-10 hours/week Typical Work hours: 8:30AM - 12:00PM Part-Time, Year-Round, Hourly, Non-Exempt Position Work Location: Multiple Locations within the District Anticipated Start Date: ASAP Not to exceed 960 hours per fiscal year. (July 1 - June 30) Applications will be reviewed as we receive them. This posting may close at any time. POSITION SUMMARY Under general supervision of the Recreation Supervisor and direct supervision of the Recreation Coordinator II, instructs group fitness classes for a targeted group within the District and performs related work as required. DISTINGUISHING CHARACTERISTICS Instructors in this class are primarily responsible for instruction of group fitness classes with fitness instruction certifications from recognized fitness governing bodies. ESSENTIAL DUTIES AND RESPONSIBILITIES: Group Fitness Instructors duties include but are not limited to the following: Responsible for planning and instructing group fitness programs in one or more assigned fitness areas. Motivate individuals or groups in exercise activities Work with people of all ages and skill levels Provide a safe and fun environment for participants Ensure the exercise space is clean and free of health and safety hazards Instructs participants on effective workout methods, explains proper techniques, demonstrates exercises Good communication skills; ability to explain things clearly Must be reliable and dependable Maintains good public relations and keeps supervisors informed of customer and facility needs Maintains records of participation and completes required reports At all times, demonstrates cooperative behavior with colleagues, supervisors and the public Performs miscellaneous job-related duties as assigned WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. While performing the duties of the job, the instructor occasionally works with various types of fitness equipment. The noise level during class can be loud due to up tempo music and choreography. Instructors may be assigned an irregular working schedule including weekends, early mornings and evenings and may have to travel between various locations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. While performing the duties of this job, the employee is regularly required to have: hearing and speech adequate to communicate in person, vision adequate to clearly distinguish objects and persons at a distance and to identify signs of emergencies; bodily movement adequate to frequently sit, stand, walk, run, jump, reach, turn, bend, squat, stoop, kneel, crawl, and push/pull; ability to raise arms above shoulder height; manual dexterity adequate to grasp objects, use fine manipulation, perform lifting and carrying of items up to 50 pounds. The employee must have a high degree of energy, be physically fit, and have the endurance to complete the workout. MINIMUM QUALIFICATIONS Ability and Skill to: Work effectively with seniors, adults, and children participating in a variety of group fitness activities Strong interpersonal and communication skills and the ability to work effectively in a diverse community Monitor compliance with District regulations and policies, and general safety practices related to group fitness activities; firmly but tactfully enforce rules and regulations React quickly and calmly in emergencies Report accidents and prepares accident reports, as required Understand and carry out oral and written instructions Maintain cooperative relationships with those contacted during the work Knowledge of: Fitness training and education methods and techniques in area of specialty Standard safety rules and regulations related to public group fitness activities. Education/Experience/Training: High School Diploma or GED Previous experience directly related to the duties and responsibilities specified. Recognized competency in field of instructional expertise Must possess current certifications in First Aid, CPR and AED and must maintain certifications thereafter as a condition of continued employment Possess current certification in fitness instruction Special Requirements: Must be at least 18 years of age Must pass a fingerprint and/or background clearance prior to employment Completion of the Hepatitis B vaccination series is recommended Verification of ID and ability work in the USA Completion of Tuberculosis (TB) test required
Mar 15, 2024
Part Time
Job Details Level : Experienced Job Location : Undisclosed Position Type : Hourly Education Level : Not Specified Salary Range : $26.87 - $36.27 Hourly Job Shift : Any Job Category : Senior Programs Do you find fitness fun and exciting? Do you have experience teaching and leading workouts? Join the H.A.R.D. Team and make a positive difference in our community. We are looking to hire a Group Fitness Instructor. Class focus is towards active senior adults and those with adaptive needs and focusing on fitness inclusion for all abilities. The ideal candidate will bring enthusiasm, and positive energy to our programs. The hourly rates is $26.87 to $36.27 per hour. This position is a part-time, hourly position averaging 5-10 hours per week depending on class offerings. Here are the details about the positions: Available Positions: 1 Hourly Rate: $26.87/hour - $36.27/hour Work Schedule: Monday through Saturday, up to 5-10 hours/week Typical Work hours: 8:30AM - 12:00PM Part-Time, Year-Round, Hourly, Non-Exempt Position Work Location: Multiple Locations within the District Anticipated Start Date: ASAP Not to exceed 960 hours per fiscal year. (July 1 - June 30) Applications will be reviewed as we receive them. This posting may close at any time. POSITION SUMMARY Under general supervision of the Recreation Supervisor and direct supervision of the Recreation Coordinator II, instructs group fitness classes for a targeted group within the District and performs related work as required. DISTINGUISHING CHARACTERISTICS Instructors in this class are primarily responsible for instruction of group fitness classes with fitness instruction certifications from recognized fitness governing bodies. ESSENTIAL DUTIES AND RESPONSIBILITIES: Group Fitness Instructors duties include but are not limited to the following: Responsible for planning and instructing group fitness programs in one or more assigned fitness areas. Motivate individuals or groups in exercise activities Work with people of all ages and skill levels Provide a safe and fun environment for participants Ensure the exercise space is clean and free of health and safety hazards Instructs participants on effective workout methods, explains proper techniques, demonstrates exercises Good communication skills; ability to explain things clearly Must be reliable and dependable Maintains good public relations and keeps supervisors informed of customer and facility needs Maintains records of participation and completes required reports At all times, demonstrates cooperative behavior with colleagues, supervisors and the public Performs miscellaneous job-related duties as assigned WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. While performing the duties of the job, the instructor occasionally works with various types of fitness equipment. The noise level during class can be loud due to up tempo music and choreography. Instructors may be assigned an irregular working schedule including weekends, early mornings and evenings and may have to travel between various locations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. While performing the duties of this job, the employee is regularly required to have: hearing and speech adequate to communicate in person, vision adequate to clearly distinguish objects and persons at a distance and to identify signs of emergencies; bodily movement adequate to frequently sit, stand, walk, run, jump, reach, turn, bend, squat, stoop, kneel, crawl, and push/pull; ability to raise arms above shoulder height; manual dexterity adequate to grasp objects, use fine manipulation, perform lifting and carrying of items up to 50 pounds. The employee must have a high degree of energy, be physically fit, and have the endurance to complete the workout. MINIMUM QUALIFICATIONS Ability and Skill to: Work effectively with seniors, adults, and children participating in a variety of group fitness activities Strong interpersonal and communication skills and the ability to work effectively in a diverse community Monitor compliance with District regulations and policies, and general safety practices related to group fitness activities; firmly but tactfully enforce rules and regulations React quickly and calmly in emergencies Report accidents and prepares accident reports, as required Understand and carry out oral and written instructions Maintain cooperative relationships with those contacted during the work Knowledge of: Fitness training and education methods and techniques in area of specialty Standard safety rules and regulations related to public group fitness activities. Education/Experience/Training: High School Diploma or GED Previous experience directly related to the duties and responsibilities specified. Recognized competency in field of instructional expertise Must possess current certifications in First Aid, CPR and AED and must maintain certifications thereafter as a condition of continued employment Possess current certification in fitness instruction Special Requirements: Must be at least 18 years of age Must pass a fingerprint and/or background clearance prior to employment Completion of the Hepatitis B vaccination series is recommended Verification of ID and ability work in the USA Completion of Tuberculosis (TB) test required
HAYWARD AREA RECREATION & PARK DISTRICT
Hayward, California, United States
Job Details Level : Experienced Job Location : Hayward Area Recreation District (HARD) - Hayward, CA Position Type : Hourly Salary Range : $26.87 - $36.27 Hourly Looking to spend some time by the pool this summer? Do you find fitness fun and exciting? Do you have experience teaching and leading workouts? Make an impact in our local communities by joining H.A.R.D. this summer! Our Aquatics team is looking to hire two Group Fitness Instructors this coming summer season! The ideal candidate will bring enthusiasm, excitement and a positive energy to our programs. Previous professional experience teaching and leading fitness classes in a pool setting is a huge plus! Here are the details about the positions: Available Positions: 2 Hourly Rate: $26.87/hour - $36.27/hour Work Schedule: Monday through Saturday, up to 15 hours/week Typical Work hours: 8:30AM - 12:00PM Part-Time, Seasonal, Hourly, Non-Exempt Position Work Location: Hayward Plunge Swim Center & Arroyo Swim Center. Location will be assigned when you are hired. Anticipated Start Date: June 1, 2024 Not to exceed 960 hours per fiscal year. (July 1 - June 30) First review of applications will be February 20 th , 2024. Applications received after first review will be reviewed as we receive them. This posting may close at any time. POSITION SUMMARY Under general supervision of the Recreation Supervisor and direct supervision of the Recreation Coordinator II, instructs group fitness classes for a targeted group within the District and performs related work as required. DISTINGUISHING CHARACTERISTICS Instructors in this class are primarily responsible for instruction of group fitness classes with fitness instruction certifications from recognized fitness governing bodies. ESSENTIAL DUTIES AND RESPONSIBILITIES: Group Fitness Instructors duties include but are not limited to the following: Responsible for planning and instructing group fitness programs in one or more assigned fitness areas. Motivate individuals or groups in exercise activities Work with people of all ages and skill levels Provide a safe and fun environment for participants Ensure the exercise space is clean and free of health and safety hazards Instructs participants on effective workout methods, explains proper techniques, demonstrates exercises Good communication skills; ability to explain things clearly Must be reliable and dependable Maintains good public relations and keeps supervisors informed of customer and facility needs Maintains records of participation and completes required reports At all times, demonstrates cooperative behavior with colleagues, supervisors and the public Performs miscellaneous job-related duties as assigned WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. While performing the duties of the job, the instructor occasionally works with various types of fitness equipment. The noise level during class can be loud due to up tempo music and choreography. Instructors may be assigned an irregular working schedule including weekends, early mornings and evenings and may have to travel between various locations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. While performing the duties of this job, the employee is regularly required to have: hearing and speech adequate to communicate in person, vision adequate to clearly distinguish objects and persons at a distance and to identify signs of emergencies; bodily movement adequate to frequently sit, stand, walk, run, jump, reach, turn, bend, squat, stoop, kneel, crawl, and push/pull; ability to raise arms above shoulder height; manual dexterity adequate to grasp objects, use fine manipulation, perform lifting and carrying of items up to 50 pounds. The employee must have a high degree of energy, be physically fit, and have the endurance to complete the workout. MINIMUM QUALIFICATIONS Ability and Skill to: Work effectively with seniors, adults, and children participating in a variety of group fitness activities Strong interpersonal and communication skills and the ability to work effectively in a diverse community Monitor compliance with District regulations and policies, and general safety practices related to group fitness activities; firmly but tactfully enforce rules and regulations React quickly and calmly in emergencies Report accidents and prepares accident reports, as required Understand and carry out oral and written instructions Maintain cooperative relationships with those contacted during the work Knowledge of: Fitness training and education methods and techniques in area of specialty Standard safety rules and regulations related to public group fitness activities. Education/Experience/Training High School Diploma or GED Previous experience directly related to the duties and responsibilities specified. Recognized competency in field of instructional expertise Must possess current certifications in First Aid, CPR and AED and must maintain certifications thereafter as a condition of continued employment Possess current certification in fitness instruction Special Requirements: Must be at least 18 years of age Must pass a fingerprint and/or background clearance prior to employment Completion of the Hepatitis B vaccination series is recommended Verification of ID and ability work in the USA Completion of Tuberculosis (TB) test required
Mar 07, 2024
Part Time
Job Details Level : Experienced Job Location : Hayward Area Recreation District (HARD) - Hayward, CA Position Type : Hourly Salary Range : $26.87 - $36.27 Hourly Looking to spend some time by the pool this summer? Do you find fitness fun and exciting? Do you have experience teaching and leading workouts? Make an impact in our local communities by joining H.A.R.D. this summer! Our Aquatics team is looking to hire two Group Fitness Instructors this coming summer season! The ideal candidate will bring enthusiasm, excitement and a positive energy to our programs. Previous professional experience teaching and leading fitness classes in a pool setting is a huge plus! Here are the details about the positions: Available Positions: 2 Hourly Rate: $26.87/hour - $36.27/hour Work Schedule: Monday through Saturday, up to 15 hours/week Typical Work hours: 8:30AM - 12:00PM Part-Time, Seasonal, Hourly, Non-Exempt Position Work Location: Hayward Plunge Swim Center & Arroyo Swim Center. Location will be assigned when you are hired. Anticipated Start Date: June 1, 2024 Not to exceed 960 hours per fiscal year. (July 1 - June 30) First review of applications will be February 20 th , 2024. Applications received after first review will be reviewed as we receive them. This posting may close at any time. POSITION SUMMARY Under general supervision of the Recreation Supervisor and direct supervision of the Recreation Coordinator II, instructs group fitness classes for a targeted group within the District and performs related work as required. DISTINGUISHING CHARACTERISTICS Instructors in this class are primarily responsible for instruction of group fitness classes with fitness instruction certifications from recognized fitness governing bodies. ESSENTIAL DUTIES AND RESPONSIBILITIES: Group Fitness Instructors duties include but are not limited to the following: Responsible for planning and instructing group fitness programs in one or more assigned fitness areas. Motivate individuals or groups in exercise activities Work with people of all ages and skill levels Provide a safe and fun environment for participants Ensure the exercise space is clean and free of health and safety hazards Instructs participants on effective workout methods, explains proper techniques, demonstrates exercises Good communication skills; ability to explain things clearly Must be reliable and dependable Maintains good public relations and keeps supervisors informed of customer and facility needs Maintains records of participation and completes required reports At all times, demonstrates cooperative behavior with colleagues, supervisors and the public Performs miscellaneous job-related duties as assigned WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. While performing the duties of the job, the instructor occasionally works with various types of fitness equipment. The noise level during class can be loud due to up tempo music and choreography. Instructors may be assigned an irregular working schedule including weekends, early mornings and evenings and may have to travel between various locations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. While performing the duties of this job, the employee is regularly required to have: hearing and speech adequate to communicate in person, vision adequate to clearly distinguish objects and persons at a distance and to identify signs of emergencies; bodily movement adequate to frequently sit, stand, walk, run, jump, reach, turn, bend, squat, stoop, kneel, crawl, and push/pull; ability to raise arms above shoulder height; manual dexterity adequate to grasp objects, use fine manipulation, perform lifting and carrying of items up to 50 pounds. The employee must have a high degree of energy, be physically fit, and have the endurance to complete the workout. MINIMUM QUALIFICATIONS Ability and Skill to: Work effectively with seniors, adults, and children participating in a variety of group fitness activities Strong interpersonal and communication skills and the ability to work effectively in a diverse community Monitor compliance with District regulations and policies, and general safety practices related to group fitness activities; firmly but tactfully enforce rules and regulations React quickly and calmly in emergencies Report accidents and prepares accident reports, as required Understand and carry out oral and written instructions Maintain cooperative relationships with those contacted during the work Knowledge of: Fitness training and education methods and techniques in area of specialty Standard safety rules and regulations related to public group fitness activities. Education/Experience/Training High School Diploma or GED Previous experience directly related to the duties and responsibilities specified. Recognized competency in field of instructional expertise Must possess current certifications in First Aid, CPR and AED and must maintain certifications thereafter as a condition of continued employment Possess current certification in fitness instruction Special Requirements: Must be at least 18 years of age Must pass a fingerprint and/or background clearance prior to employment Completion of the Hepatitis B vaccination series is recommended Verification of ID and ability work in the USA Completion of Tuberculosis (TB) test required
HAYWARD AREA RECREATION & PARK DISTRICT
Hayward, California, United States
Job Details Level : Entry Job Location : Hayward Area Recreation District (HARD) - Hayward, CA Position Type : Hourly Education Level : High School Salary Range : $16.40 - $22.13 Hourly Travel Percentage : Negligible Job Shift : Day Job Category : Special Needs Programs The Hayward Area Recreation and Park District is hiring a part-time Special Needs Program Aide! We are seeking experienced, reliable, dedicated, and creative individuals to be a part of our team. Patience and caring staff who love gardening, exercising, and bringing out the best in our participants is the ideal candidate for this job. The primary purpose of this program is to provide opportunities for people with intellectual disabilities to achieve greater independence. The program focuses on abilities rather than disabilities and on a positive sense of self-worth. Program activities include computers, vocational training, personal health and wellness, gardening, arts and crafts, and exercise. Here are the details about the positions: Available Positions: 3 Hourly Rate: $16.40/hour - $22.13/hour Work Schedule: Up to 30 hours/week on weekdays between the hours of 8am and 5pm. Evenings and weekends may be required based on programming needs. Part-Time, Year-Round, Hourly, Non-Exempt Position Work Location: Multiple District Locations Filing deadline: Open until the position is filled Anticipated Start Date: ASAP Not to exceed 960 hours per fiscal year. (July 1 - June 30) Applications will be reviewed as they are received. This posting may close at any time. POSITION SUMMARY Under general supervision of the Recreation Supervisor and direct supervision of the Recreation Coordinator II, performs a variety of duties and responsibilities to assists with daily operations of the Special Needs Adult Day Program at Sorensdale Center. The Program Aid will assist in facilitating educational, vocational, and recreational training for persons with intellectual/developmental disabilities to help them achieve their educational goals, while respecting and encouraging Person Centered Thinking. Due to the varied and individual needs of each participant, Special Needs Program Aids may provide a variety of support and assistance and should be flexible adjusting to participant needs. DISTINGUISHING CHARACTERISTICS Incumbents in this class are primarily responsible for performing Program Aid duties in the Special Needs Program. This class can be distinguished from the class of Special Needs Program Instructor as this class does not have Program Instructor responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES: Incumbents may not perform all duties. Duties include but are not limited to the following: Aid in delivery of educational instruction designed by Special Needs Program Instructors to help participants meet educational, academic, life skill, behavioral, physical, social and emotional goals Ability to lead small groups of special needs participants in classroom or community-based setting Oversee and ensure safety of participants during program hours Respect and encourage person centered thinking Give personal assistance to participants as needed, may include, dress, cleaning, self-care and toileting Gather and maintain information for Individual Service Plans Monitor activities in facility, aid and ensure compliance with District regulations, maintain facility security, and report any facility issues related to safety May open, secure facility before and after program use; prepare facility and set up furniture and or equipment for scheduled activities/events Aid with administrative duties related to photocopying, gathering supplies and set up of program supplies Aid in retail duties in on site Thrift Store, such as handling and organizing merchandise, selling items, and providing excellent customer service Aid in gardening duties, such as watering, planting and picking fruits and vegetables for lunch program Assist special needs participants in classroom settings such as, but not limited to: Art, Computer Education, Cooking, Gardening, Functional Math, Health and Fitness, Music and Literacy Classes Aid in getting participants on and off daily transportation/ bus services Assists in the lunch program, overseeing participants during lunch Assist in the implementation of ongoing programs, classes and special events Maintains good public relations Participates in training sessions and regular staff meetings May provide input regarding program planning At all times, demonstrates cooperative behavior with colleagues, supervisors, volunteers, participants and the public Performs other duties as assigned WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. The functions of this position are primarily performed indoor but may be at some outdoor locations as part of a team. There will be exposure to computer screens. Incumbents may be assigned a work schedule including weekends, early mornings, evenings and may have to travel between various locations or community-based settings. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. While performing the duties of this job, the employee is regularly required to have: hearing and speech adequate to communicate in person, by telephone, by PA system and by radio, and to speak loudly in a noisy setting; vision adequate to clearly distinguish objects and persons at a distance, bodily movement adequate to sit or stand for prolonged periods of time; manual dexterity adequate to grasp objects, use fine manipulation, write and operate office machines and equipment; strength and endurance to safely lift and carry items of up to 50 pounds. MINIMUM QUALIFICATION REQUIREMENTS Ability and Skill to: Work with the public that are participating in a variety of recreational activities Monitor compliance with District regulations and policies, and general safety practices related to activities; firmly but tactfully enforce rules and regulations React quickly and calmly in emergencies Administer First Aid, CPR and/or artificial respiration Communicate effectively with a wide range of people Understand and carry out oral and written instructions Maintain cooperative relationships with those contacted during the work Work independently in the absence of supervision Bi-lingual desired Knowledge of: Office procedures, methods and equipment including computers and standard computer programs Complete forms, reports and paperwork Performs clerical duties as needed Safe food handling practices Standard safety rules and regulations related to public recreation activities Education/Experience/Training: Completion of high school One-year previous experience with special needs populations and programs is desirable Must possess standard First Aid/CPR/AED and must maintain certifications thereafter as a condition of continued employment Possess a CA Food Handlers Certificate and must maintain certifications thereafter as a condition of continued employment Experience in MS Office Program: Excel, Word, Access, Outlook Special Requirements: Must be at least 18 years of age Completion of the Hepatitis B vaccination series is recommended Provide proof of negative TB Skin Test Must pass a fingerprint and/or background clearance prior to employment Verification of ID and ability work in the USA
Apr 25, 2024
Part Time
Job Details Level : Entry Job Location : Hayward Area Recreation District (HARD) - Hayward, CA Position Type : Hourly Education Level : High School Salary Range : $16.40 - $22.13 Hourly Travel Percentage : Negligible Job Shift : Day Job Category : Special Needs Programs The Hayward Area Recreation and Park District is hiring a part-time Special Needs Program Aide! We are seeking experienced, reliable, dedicated, and creative individuals to be a part of our team. Patience and caring staff who love gardening, exercising, and bringing out the best in our participants is the ideal candidate for this job. The primary purpose of this program is to provide opportunities for people with intellectual disabilities to achieve greater independence. The program focuses on abilities rather than disabilities and on a positive sense of self-worth. Program activities include computers, vocational training, personal health and wellness, gardening, arts and crafts, and exercise. Here are the details about the positions: Available Positions: 3 Hourly Rate: $16.40/hour - $22.13/hour Work Schedule: Up to 30 hours/week on weekdays between the hours of 8am and 5pm. Evenings and weekends may be required based on programming needs. Part-Time, Year-Round, Hourly, Non-Exempt Position Work Location: Multiple District Locations Filing deadline: Open until the position is filled Anticipated Start Date: ASAP Not to exceed 960 hours per fiscal year. (July 1 - June 30) Applications will be reviewed as they are received. This posting may close at any time. POSITION SUMMARY Under general supervision of the Recreation Supervisor and direct supervision of the Recreation Coordinator II, performs a variety of duties and responsibilities to assists with daily operations of the Special Needs Adult Day Program at Sorensdale Center. The Program Aid will assist in facilitating educational, vocational, and recreational training for persons with intellectual/developmental disabilities to help them achieve their educational goals, while respecting and encouraging Person Centered Thinking. Due to the varied and individual needs of each participant, Special Needs Program Aids may provide a variety of support and assistance and should be flexible adjusting to participant needs. DISTINGUISHING CHARACTERISTICS Incumbents in this class are primarily responsible for performing Program Aid duties in the Special Needs Program. This class can be distinguished from the class of Special Needs Program Instructor as this class does not have Program Instructor responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES: Incumbents may not perform all duties. Duties include but are not limited to the following: Aid in delivery of educational instruction designed by Special Needs Program Instructors to help participants meet educational, academic, life skill, behavioral, physical, social and emotional goals Ability to lead small groups of special needs participants in classroom or community-based setting Oversee and ensure safety of participants during program hours Respect and encourage person centered thinking Give personal assistance to participants as needed, may include, dress, cleaning, self-care and toileting Gather and maintain information for Individual Service Plans Monitor activities in facility, aid and ensure compliance with District regulations, maintain facility security, and report any facility issues related to safety May open, secure facility before and after program use; prepare facility and set up furniture and or equipment for scheduled activities/events Aid with administrative duties related to photocopying, gathering supplies and set up of program supplies Aid in retail duties in on site Thrift Store, such as handling and organizing merchandise, selling items, and providing excellent customer service Aid in gardening duties, such as watering, planting and picking fruits and vegetables for lunch program Assist special needs participants in classroom settings such as, but not limited to: Art, Computer Education, Cooking, Gardening, Functional Math, Health and Fitness, Music and Literacy Classes Aid in getting participants on and off daily transportation/ bus services Assists in the lunch program, overseeing participants during lunch Assist in the implementation of ongoing programs, classes and special events Maintains good public relations Participates in training sessions and regular staff meetings May provide input regarding program planning At all times, demonstrates cooperative behavior with colleagues, supervisors, volunteers, participants and the public Performs other duties as assigned WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. The functions of this position are primarily performed indoor but may be at some outdoor locations as part of a team. There will be exposure to computer screens. Incumbents may be assigned a work schedule including weekends, early mornings, evenings and may have to travel between various locations or community-based settings. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. While performing the duties of this job, the employee is regularly required to have: hearing and speech adequate to communicate in person, by telephone, by PA system and by radio, and to speak loudly in a noisy setting; vision adequate to clearly distinguish objects and persons at a distance, bodily movement adequate to sit or stand for prolonged periods of time; manual dexterity adequate to grasp objects, use fine manipulation, write and operate office machines and equipment; strength and endurance to safely lift and carry items of up to 50 pounds. MINIMUM QUALIFICATION REQUIREMENTS Ability and Skill to: Work with the public that are participating in a variety of recreational activities Monitor compliance with District regulations and policies, and general safety practices related to activities; firmly but tactfully enforce rules and regulations React quickly and calmly in emergencies Administer First Aid, CPR and/or artificial respiration Communicate effectively with a wide range of people Understand and carry out oral and written instructions Maintain cooperative relationships with those contacted during the work Work independently in the absence of supervision Bi-lingual desired Knowledge of: Office procedures, methods and equipment including computers and standard computer programs Complete forms, reports and paperwork Performs clerical duties as needed Safe food handling practices Standard safety rules and regulations related to public recreation activities Education/Experience/Training: Completion of high school One-year previous experience with special needs populations and programs is desirable Must possess standard First Aid/CPR/AED and must maintain certifications thereafter as a condition of continued employment Possess a CA Food Handlers Certificate and must maintain certifications thereafter as a condition of continued employment Experience in MS Office Program: Excel, Word, Access, Outlook Special Requirements: Must be at least 18 years of age Completion of the Hepatitis B vaccination series is recommended Provide proof of negative TB Skin Test Must pass a fingerprint and/or background clearance prior to employment Verification of ID and ability work in the USA
City of Kennewick, WA
Kennewick, WA, United States
Description First review after 5/6/2024 Core Value Statement The City of Kennewick will provide excellent public service and ensure the safety and wellbeing of our community and one another through the empowerment of each employee. We value integrity, inclusiveness, stewardship, and communication. We are accountable to our community for innovative and collaborative efforts that anticipate needs, leverage resources and deliver solutions. Safety Statement We expect our employees to ensure compliance with all applicable safety practices and policies, including those established by OSHA/DOSH regulations and by the City's Accident Prevention Plan. This includes but is not limited to actively identifying and correcting potential hazards that may affect employee and public safety, including those identified by co-workers. Leading by example to promote a positive culture of workplace safety through everyday action, emphasizing safe completion of work throughout all aspects of developing and carrying out work plans. Classification Summary Serves as a key support position to the Recreation Program team. This position performs administrative/clerical duties pertaining to leagues, activities and programs across the City of Kennewick. The position also assists with City hosted events. The positon assists with marketing materials, invoicing, data entry, and contract generation. Extensive knowledge of departmental policies, procedures, and operations is extremely important. Work is performed under the moderate supervision of the Recreation & Community Services Supervisor and/or Recreation Coordinator. The Recreation Program Assistant will be scheduled at 32 hours per week as a .8 FTE. Schedule occasionally includes evenings, weekends, or holidays. Examples of Work Performed (Illustrative Only) The following list reflects the essential job duties and responsibilities of this classification, but should not be considered all-inclusive. The incumbent will be expected to perform other related duties as assigned. Provides customer service by answering phones, providing information, receiving and processes requests and complaints; exercises discretion in disseminating information, explaining policies and procedures. Provides proactive support for all department administrative needs including facility scheduling, print/electronic marketing, budget preparation, accounts payable, rentals, contracts, and website maintenance. Provides a variety of general information to the public regarding programming, park and facility maintenance, and when appropriate resolves complaints or sends them to the appropriate personnel. Oversees facility needs and provides special event and program set-up. Coordinates with department staff for procurement and delivery of supplies, materials, tools and equipment for recreation activities, athletics, events and office. Runs background checks for program volunteers and staff. Assist Recreation Coordinator with various programs and leagues from implementation to completion. Organize and maintain required equipment for various programs and leagues. Responsible for program correspondence with participants, instructors, coaches, and parents. Assist Recreation Coordinator with Seasonal Activity Guide. Inputs program information into recreation registration software. Performs other related duties as assigned. Employment Standards Minimum Qualifications This position prefers an Associates Degree with a focus in recreation, recreation management, sports management, or related field. This position requires one (1) year of experience in a related industry. Any combination of relevant education and experience is sufficient in demonstrating the knowledge, skills, and abilities to perform duties listed above. Valid Washington State Drivers License. Valid First Aid and CPR Certification or ability to obtain within six (6) months of hire date. Availability to work variable schedule including days, evenings and weekends. Must pass a criminal background investigation. Must maintain a level of mental and physical fitness required to perform the essential functions of this classification. Knowledge Skills, and Abilities To perform the essential functions of the classification, incumbents must be able to demonstrate the following knowledge, skills, and abilities: Read, learn, interpret, apply and explain laws, codes, regulations, policies, and procedures. Use tact, initiative, prudence and independent judgment within general policy and procedural guidelines. Operate Microsoft Operating Systems and Office Suite products and specialized software application programs. Plan and organize work, multitask, and prioritize. Work in fast-paced environments and with the public. Remain calm and professional in difficult situations. Flexibility and creative problem-solving to accommodate changing conditions. Must be assertive and skilled at communicating both orally and in writing. Must maintain regular attendance and punctuality. Physical Requirements To perform the essential functions of the classification, incumbents must be able to meet the following physical requirements: Reaching, standing, walking, lifting, talking, hearing/listening, seeing/observing, repetitive motions. Exposure to outdoor elements including weather and terrain common in City Park areas. Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. Work Schedule The initial work schedule for this classification will be Monday - Thursday 8:00am-5:00pm. The schedule may include shift changes to accommodate seasonal programming requirements. Early mornings, evenings, and weekend work may be occasionally required. Overtime may be occasionally required. This classification is non-exempt under FLSA. The benefits listed below are those currently enjoyed by full-time City of Kennewick Non-Contract employees. It is important to remember that over the course of time these benefits may change - they are not permanent. Benefits may change through City Council or administrative action or changes mandated by state and federal law. Paid Holidays 12 per year (9 scheduled; 3 “floating”) New Year's Day, Martin Luther King Jr. Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after Thanksgiving, Christmas Day, and three floating holidays selected by the employee. An employee will accrue one of the three floating holidays on each of the following days: February 1, February 12, and August 31. An employee will only accrue a floating holiday on these days if actually employed. *Regular part-time employees are entitled to holiday benefits in proportion to hours worked during the pay period, provided the employee has worked or is scheduled to work at least ten (10) hours per week annually. Paid Time Off (PTO) The purpose of PTO is to compensate employees for absences due to injury, illness, vacation and personal business. In addition, the program is designed to provide employees with personal flexibility regarding the use of leave hours. PTO hours accrue based upon the actual number of regular hours worked. *The same schedule applies to regular part-time employees; however, their rate of accrual is in proportion to hours worked, provided the employee has worked or is scheduled to work at least ten (10) hours per week annually. Accrual per Month: 0-5yrs 6-9yrs 10-14yrs 15-19yrs 20-24yrs 25-29yrs 30+yrs 12 hours 15 hours 17 hours 19 hours 21 hours 23 hours 25 hours Retirement Plan All City employees are members of the Public Employees Retirement System (PERS). The City and the employee both contribute toward the plan. PERS provides regular retirement and disability retirement benefits. City employees also participate in the Social Security Program. Rates effective as of 09/01/2023. ( www.drs.wa.gov ) PERS Employee Contribution Rate Employer Contribution Rate Plan II 6.36% 9.53% Plan III Employee Choice (see booklet) 9.53% Medical, Dental& Vision Insurance Budgeted non-contract employees scheduled to work fewer than 40 hours per week will pay a pro-rated share of their health coverage premiums. The City currently pays the entire dental and vision insurance premiums for the employee and dependents.Employee current premium share is $190.00 per month for medical insurance to cover themselves and dependents. Life Insurance 1.5 x annual salary (not to exceed $250K) provided by the City of Kennewick. Employee may purchase Voluntary Term Life Insurance for employee, spouse and/or dependents through New York Life (previously Cigna). Long Term Disability The City pays the entire long-term disability premium for employees through New York Life (previously Cigna). Wellness Program The Wellness Program has been established to encourage employee health and fitness, both at work and at home. A City Wellness Committee promotes and provides opportunities for healthy lifestyles. Employee fitness center is open to all employees and their spouses. Employee Assistance An Employee Assistance Plan (EAP) is provided by the City to assist you and family members, providing counseling and treatment in such areas as stress, drug and alcohol abuse and family counseling. Other Benefits Offered Flexible Spending Plan (Pre-Tax Deduction for Medical/Dental and Day Care) Aflac Supplemental Insurance Tuition Assistance Bereavement Leave Overtime Direct Deposit (paydays are 5th and 20th of the month) Closing Date/Time: 5/6/2024 11:59 PM Pacific
Apr 23, 2024
Part Time
Description First review after 5/6/2024 Core Value Statement The City of Kennewick will provide excellent public service and ensure the safety and wellbeing of our community and one another through the empowerment of each employee. We value integrity, inclusiveness, stewardship, and communication. We are accountable to our community for innovative and collaborative efforts that anticipate needs, leverage resources and deliver solutions. Safety Statement We expect our employees to ensure compliance with all applicable safety practices and policies, including those established by OSHA/DOSH regulations and by the City's Accident Prevention Plan. This includes but is not limited to actively identifying and correcting potential hazards that may affect employee and public safety, including those identified by co-workers. Leading by example to promote a positive culture of workplace safety through everyday action, emphasizing safe completion of work throughout all aspects of developing and carrying out work plans. Classification Summary Serves as a key support position to the Recreation Program team. This position performs administrative/clerical duties pertaining to leagues, activities and programs across the City of Kennewick. The position also assists with City hosted events. The positon assists with marketing materials, invoicing, data entry, and contract generation. Extensive knowledge of departmental policies, procedures, and operations is extremely important. Work is performed under the moderate supervision of the Recreation & Community Services Supervisor and/or Recreation Coordinator. The Recreation Program Assistant will be scheduled at 32 hours per week as a .8 FTE. Schedule occasionally includes evenings, weekends, or holidays. Examples of Work Performed (Illustrative Only) The following list reflects the essential job duties and responsibilities of this classification, but should not be considered all-inclusive. The incumbent will be expected to perform other related duties as assigned. Provides customer service by answering phones, providing information, receiving and processes requests and complaints; exercises discretion in disseminating information, explaining policies and procedures. Provides proactive support for all department administrative needs including facility scheduling, print/electronic marketing, budget preparation, accounts payable, rentals, contracts, and website maintenance. Provides a variety of general information to the public regarding programming, park and facility maintenance, and when appropriate resolves complaints or sends them to the appropriate personnel. Oversees facility needs and provides special event and program set-up. Coordinates with department staff for procurement and delivery of supplies, materials, tools and equipment for recreation activities, athletics, events and office. Runs background checks for program volunteers and staff. Assist Recreation Coordinator with various programs and leagues from implementation to completion. Organize and maintain required equipment for various programs and leagues. Responsible for program correspondence with participants, instructors, coaches, and parents. Assist Recreation Coordinator with Seasonal Activity Guide. Inputs program information into recreation registration software. Performs other related duties as assigned. Employment Standards Minimum Qualifications This position prefers an Associates Degree with a focus in recreation, recreation management, sports management, or related field. This position requires one (1) year of experience in a related industry. Any combination of relevant education and experience is sufficient in demonstrating the knowledge, skills, and abilities to perform duties listed above. Valid Washington State Drivers License. Valid First Aid and CPR Certification or ability to obtain within six (6) months of hire date. Availability to work variable schedule including days, evenings and weekends. Must pass a criminal background investigation. Must maintain a level of mental and physical fitness required to perform the essential functions of this classification. Knowledge Skills, and Abilities To perform the essential functions of the classification, incumbents must be able to demonstrate the following knowledge, skills, and abilities: Read, learn, interpret, apply and explain laws, codes, regulations, policies, and procedures. Use tact, initiative, prudence and independent judgment within general policy and procedural guidelines. Operate Microsoft Operating Systems and Office Suite products and specialized software application programs. Plan and organize work, multitask, and prioritize. Work in fast-paced environments and with the public. Remain calm and professional in difficult situations. Flexibility and creative problem-solving to accommodate changing conditions. Must be assertive and skilled at communicating both orally and in writing. Must maintain regular attendance and punctuality. Physical Requirements To perform the essential functions of the classification, incumbents must be able to meet the following physical requirements: Reaching, standing, walking, lifting, talking, hearing/listening, seeing/observing, repetitive motions. Exposure to outdoor elements including weather and terrain common in City Park areas. Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. Work Schedule The initial work schedule for this classification will be Monday - Thursday 8:00am-5:00pm. The schedule may include shift changes to accommodate seasonal programming requirements. Early mornings, evenings, and weekend work may be occasionally required. Overtime may be occasionally required. This classification is non-exempt under FLSA. The benefits listed below are those currently enjoyed by full-time City of Kennewick Non-Contract employees. It is important to remember that over the course of time these benefits may change - they are not permanent. Benefits may change through City Council or administrative action or changes mandated by state and federal law. Paid Holidays 12 per year (9 scheduled; 3 “floating”) New Year's Day, Martin Luther King Jr. Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after Thanksgiving, Christmas Day, and three floating holidays selected by the employee. An employee will accrue one of the three floating holidays on each of the following days: February 1, February 12, and August 31. An employee will only accrue a floating holiday on these days if actually employed. *Regular part-time employees are entitled to holiday benefits in proportion to hours worked during the pay period, provided the employee has worked or is scheduled to work at least ten (10) hours per week annually. Paid Time Off (PTO) The purpose of PTO is to compensate employees for absences due to injury, illness, vacation and personal business. In addition, the program is designed to provide employees with personal flexibility regarding the use of leave hours. PTO hours accrue based upon the actual number of regular hours worked. *The same schedule applies to regular part-time employees; however, their rate of accrual is in proportion to hours worked, provided the employee has worked or is scheduled to work at least ten (10) hours per week annually. Accrual per Month: 0-5yrs 6-9yrs 10-14yrs 15-19yrs 20-24yrs 25-29yrs 30+yrs 12 hours 15 hours 17 hours 19 hours 21 hours 23 hours 25 hours Retirement Plan All City employees are members of the Public Employees Retirement System (PERS). The City and the employee both contribute toward the plan. PERS provides regular retirement and disability retirement benefits. City employees also participate in the Social Security Program. Rates effective as of 09/01/2023. ( www.drs.wa.gov ) PERS Employee Contribution Rate Employer Contribution Rate Plan II 6.36% 9.53% Plan III Employee Choice (see booklet) 9.53% Medical, Dental& Vision Insurance Budgeted non-contract employees scheduled to work fewer than 40 hours per week will pay a pro-rated share of their health coverage premiums. The City currently pays the entire dental and vision insurance premiums for the employee and dependents.Employee current premium share is $190.00 per month for medical insurance to cover themselves and dependents. Life Insurance 1.5 x annual salary (not to exceed $250K) provided by the City of Kennewick. Employee may purchase Voluntary Term Life Insurance for employee, spouse and/or dependents through New York Life (previously Cigna). Long Term Disability The City pays the entire long-term disability premium for employees through New York Life (previously Cigna). Wellness Program The Wellness Program has been established to encourage employee health and fitness, both at work and at home. A City Wellness Committee promotes and provides opportunities for healthy lifestyles. Employee fitness center is open to all employees and their spouses. Employee Assistance An Employee Assistance Plan (EAP) is provided by the City to assist you and family members, providing counseling and treatment in such areas as stress, drug and alcohol abuse and family counseling. Other Benefits Offered Flexible Spending Plan (Pre-Tax Deduction for Medical/Dental and Day Care) Aflac Supplemental Insurance Tuition Assistance Bereavement Leave Overtime Direct Deposit (paydays are 5th and 20th of the month) Closing Date/Time: 5/6/2024 11:59 PM Pacific
City of Concord, CA
Concord, California, United States
Job Characteristics ***PART-TIME JOB OPPORTUNITY*** CUSTOMER SERVICE SPECIALIST I/II The City of Concord is accepting applications for part-time community center Customer Service Specialists to support the Recreation Services Department. This recruitment will be used to fill current vacancies at Willow Pass Community Center and Centre Concord, and also establish an eligiblity list to fill future positions as they become available. Salary is negotiable based on experience: Customer Service Specialist I: $17.65 - $19.67/hour with one year of customer service experience Customer Service Specialist II: $18.54 - $20.98/hour with two years of customer service experience Community Centers: Customer Service Specialists will primarily be assigned to one of the following community centers, but may do intermittent hours at the other community centers on an as needed basis. Centre Concord, located at 5298 Clayton Road is one of the largest rental facilities in the East Bay. Our ballroom offers adjustable lighting, a portable dance floor and expansive staging, allowing you to create just about any atmosphere you desire for up to 400 guests. For something smaller, there are classrooms and meeting spaces to accommodate conferences, trade shows, fundraisers, receptions, and other gatherings. All positions are part time, limited service, and applicants must be available to work 9:00 a.m. - 4:00 p.m., Monday through Friday, approximately 15-20 hours per week. The Concord Senior Center is an amazing place for seniors to come together and enjoy activities, classes, programs and sports leagues. After hours, it operates as the ideal space for special events, such as holiday parties, weddings and business meetings. The Senior Center is located at 2727 Parkside Circle. All positions are part time, limited service and applicants must be available to work between 8:30 a.m. - 4:30 p.m., Monday through Friday, approximately 15-20 hours per week. The Willow Pass Community Center is a versatile venue for special events like weddings, birthdays, anniversaries, and retreats. It's also the location for in-person registration for all the programs in the City of Concord. Willow Pass Park is the home of the Concord Softball League, payless batting cage, pickleball courts, tennis courts, and an adult fitness park. The Willow Pass Community Center is located at 2748 E. Olivera Road. All positions are part time, limited service and applicants must be available to works between 9 a.m. - 4 p.m., approximately 15-20 hours per week. What you will be doing: Customer Service Specialists serve as the first point of contact for customers using the facilities, including greeting customers, registration for classes and events and responding to inquiries and complaints. They are also responsible for monitoring the use and care of facilities, to include room set-up and breakdown as well as light custodial duties. The Customer Service Specialist I is distinguished from the II level in that it is the entry-level position in the series. The Customer Service Specialist II has learned to perform the duties of the Customer Service Specialist I with independence. All positions are part time, limited service and must be able to work either mornings, or mornings and afternoons, Monday through Friday. Hours and schedule may vary. SELECTION PROCESS Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org/jobs . As positions become available, qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications will be invited to interview. Successful candidates will be provided a conditional offer of employment and must clear DOJ/FBI livescan. Conviction History If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Examples of duties include, but are not limited to Serving as the front line customer service representative Opening and closing the community center Walking customers through the premises prior to and after the event Providing coordination and support of facility operations Performing activities related to the processing and maintenance of activity registration and rental permits, including communication with customers over the phone, in person and via email Responding to questions, complaints and emergency situations, taking appropriate courses of action Ensuring timely completion of all paperwork and processes, facility scheduling, information development, and file maintenance Ensuring a safe and efficient environment by enforcing operating procedures Reporting inappropriate or unsafe practices Providing for maintenance needs, including compliance with health, safety and building codes Assisting in the set up and take down of equipment, tables and chairs, as needed Conducting light custodial work to ensure high standards of facility presentation, as needed Qualifications Knowledge of: Microsoft Office software including Word, Excel and Publisher Principles and processes for providing internal and external customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar Ability to: Understand the implications of new information for both current and future problem solving and decision making Give appropriate attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate Maintain appropriate attention to detail based on the complexity of work performed Shift back and forth between two or more activities or sources of information, and to work efficiently and accurately on tasks with interruptions Convey written and/or non-written information effectively, comprehending and understanding documentation and verbal or visual communications Adapt communications and behavioral styles appropriately in response to individuals and situations Use logic and reasoning to identify strengths and weaknesses of alternative solutions Provide high level customer service to internal and external customers including during high stress situations; seek out ways to help people Determine causes of operating errors and decide what to do to resolve them Quickly search and find information from resource systems, manuals and other documents and accurately and concisely convey such information orally and in writing Read, comprehend and retain information Learn custom facility reservation software Speak clearly, concisely and audibly Establish and maintain cooperative and effective relationships with those contacted in the course of work CUSTOMER SERVICE SPECIALIST I Education : Satisfactory completion of high school or equivalent Experience : One year of customer service experience required CUSTOMER SERVICE SPECIALIST II Education : Satisfactory completion of high school or equivalent Experience : Two or more years of customer service experience required Other The ability to speak and understand Spanish is highly desirable, but not required. A California driver's license and a satisfactory driving record are conditions of initial and continued employment. Must be able to clear DOJ/FBI fingerprint clearance. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. FOR MORE INFORMATION REGARDING THIS POSITION: Centre Concord: Dario Sanchez, Recreation Program Coordinator at 925-671-3498 or dario.sanchez@cityofconcord.org Senior Center: Devynn Darner, Recreation Program Coordinator at 925-671-3171 or devynn.darner@cityofconcord.org Willow Pass Community Center: Jorey Scott, Recreation Program Coordinator at 925-671-3179 or jorey.scott@cityofconcord.org This position is not eligible for benefits.
Mar 07, 2024
Part Time
Job Characteristics ***PART-TIME JOB OPPORTUNITY*** CUSTOMER SERVICE SPECIALIST I/II The City of Concord is accepting applications for part-time community center Customer Service Specialists to support the Recreation Services Department. This recruitment will be used to fill current vacancies at Willow Pass Community Center and Centre Concord, and also establish an eligiblity list to fill future positions as they become available. Salary is negotiable based on experience: Customer Service Specialist I: $17.65 - $19.67/hour with one year of customer service experience Customer Service Specialist II: $18.54 - $20.98/hour with two years of customer service experience Community Centers: Customer Service Specialists will primarily be assigned to one of the following community centers, but may do intermittent hours at the other community centers on an as needed basis. Centre Concord, located at 5298 Clayton Road is one of the largest rental facilities in the East Bay. Our ballroom offers adjustable lighting, a portable dance floor and expansive staging, allowing you to create just about any atmosphere you desire for up to 400 guests. For something smaller, there are classrooms and meeting spaces to accommodate conferences, trade shows, fundraisers, receptions, and other gatherings. All positions are part time, limited service, and applicants must be available to work 9:00 a.m. - 4:00 p.m., Monday through Friday, approximately 15-20 hours per week. The Concord Senior Center is an amazing place for seniors to come together and enjoy activities, classes, programs and sports leagues. After hours, it operates as the ideal space for special events, such as holiday parties, weddings and business meetings. The Senior Center is located at 2727 Parkside Circle. All positions are part time, limited service and applicants must be available to work between 8:30 a.m. - 4:30 p.m., Monday through Friday, approximately 15-20 hours per week. The Willow Pass Community Center is a versatile venue for special events like weddings, birthdays, anniversaries, and retreats. It's also the location for in-person registration for all the programs in the City of Concord. Willow Pass Park is the home of the Concord Softball League, payless batting cage, pickleball courts, tennis courts, and an adult fitness park. The Willow Pass Community Center is located at 2748 E. Olivera Road. All positions are part time, limited service and applicants must be available to works between 9 a.m. - 4 p.m., approximately 15-20 hours per week. What you will be doing: Customer Service Specialists serve as the first point of contact for customers using the facilities, including greeting customers, registration for classes and events and responding to inquiries and complaints. They are also responsible for monitoring the use and care of facilities, to include room set-up and breakdown as well as light custodial duties. The Customer Service Specialist I is distinguished from the II level in that it is the entry-level position in the series. The Customer Service Specialist II has learned to perform the duties of the Customer Service Specialist I with independence. All positions are part time, limited service and must be able to work either mornings, or mornings and afternoons, Monday through Friday. Hours and schedule may vary. SELECTION PROCESS Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org/jobs . As positions become available, qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications will be invited to interview. Successful candidates will be provided a conditional offer of employment and must clear DOJ/FBI livescan. Conviction History If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Examples of duties include, but are not limited to Serving as the front line customer service representative Opening and closing the community center Walking customers through the premises prior to and after the event Providing coordination and support of facility operations Performing activities related to the processing and maintenance of activity registration and rental permits, including communication with customers over the phone, in person and via email Responding to questions, complaints and emergency situations, taking appropriate courses of action Ensuring timely completion of all paperwork and processes, facility scheduling, information development, and file maintenance Ensuring a safe and efficient environment by enforcing operating procedures Reporting inappropriate or unsafe practices Providing for maintenance needs, including compliance with health, safety and building codes Assisting in the set up and take down of equipment, tables and chairs, as needed Conducting light custodial work to ensure high standards of facility presentation, as needed Qualifications Knowledge of: Microsoft Office software including Word, Excel and Publisher Principles and processes for providing internal and external customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar Ability to: Understand the implications of new information for both current and future problem solving and decision making Give appropriate attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate Maintain appropriate attention to detail based on the complexity of work performed Shift back and forth between two or more activities or sources of information, and to work efficiently and accurately on tasks with interruptions Convey written and/or non-written information effectively, comprehending and understanding documentation and verbal or visual communications Adapt communications and behavioral styles appropriately in response to individuals and situations Use logic and reasoning to identify strengths and weaknesses of alternative solutions Provide high level customer service to internal and external customers including during high stress situations; seek out ways to help people Determine causes of operating errors and decide what to do to resolve them Quickly search and find information from resource systems, manuals and other documents and accurately and concisely convey such information orally and in writing Read, comprehend and retain information Learn custom facility reservation software Speak clearly, concisely and audibly Establish and maintain cooperative and effective relationships with those contacted in the course of work CUSTOMER SERVICE SPECIALIST I Education : Satisfactory completion of high school or equivalent Experience : One year of customer service experience required CUSTOMER SERVICE SPECIALIST II Education : Satisfactory completion of high school or equivalent Experience : Two or more years of customer service experience required Other The ability to speak and understand Spanish is highly desirable, but not required. A California driver's license and a satisfactory driving record are conditions of initial and continued employment. Must be able to clear DOJ/FBI fingerprint clearance. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. FOR MORE INFORMATION REGARDING THIS POSITION: Centre Concord: Dario Sanchez, Recreation Program Coordinator at 925-671-3498 or dario.sanchez@cityofconcord.org Senior Center: Devynn Darner, Recreation Program Coordinator at 925-671-3171 or devynn.darner@cityofconcord.org Willow Pass Community Center: Jorey Scott, Recreation Program Coordinator at 925-671-3179 or jorey.scott@cityofconcord.org This position is not eligible for benefits.