City of San Jose
United States, California, San Jose
The City of San José is a place where we use civic technology to help our community thrive. As one of the largest cities in the nation, the City manages a large set of services and assets. The City operates on a budget of $6.1 billion, with 7,000+ employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley. Information Technology's (IT) mission: Put powerful tools and information in the hands of people to unleash their brilliance in service to our community. IT enables that mission through business and infrastructure systems, cybersecurity, data management, analysis, productivity, collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose. We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America! You can visit the Information Technology Department website to learn more about us. NOTE - The first review of applications will be on Tuesday, May 7, 2024. Please submit your application by 11:59 p.m. (PST) on Monday, May 6, 2024, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of May 13, 2024. The City of San José is recruiting for a Finance Applications Associate IT Manager (Enterprise Principal Technology Analyst) in the Information Technology Department. This position is responsible for the management and support of the City's enterprise Finance Management System, Revenue Management/Collection System, and Finance Reporting System. This position combines managerial and leadership responsibilities along with hands-on technical expertise to deliver day-to-day system operations. Key job duties are service level management, including service level agreements (SLAs) and Incident Management, as well as delivery of smaller projects and system enhancements. The Finance Applications Associate IT Manager is also responsible for resource and performance management of the Finance Applications IT Team. This position requires leadership skills and the ability to take the initiative and lead others. We are seeking an individual who is willing to adapt to an ever-changing environment. The ideal candidate should have experience supporting an enterprise-level Finance Enterprise Resource Planning (ERP) system with solid business process knowledge and technical support experience for the General Ledger, Accounts Payable, Account Receivable, Purchasing, Asset Management, Revenue Management, and Revenue Collection modules. Duties may include but are not limited to: Providing technical leadership for the City's enterprise Finance Management System, Revenue Collection System and Reporting System. Partnering with business owners and stakeholders to identify high level business and information system requirements and recommending business process/workflow redesign where applicable. Leading and coordinating upgrade and enhancement projects for Finance's enterprise applications. Prioritizing and managing application development projects to ensure they are delivered on time, within budget, and meet customer expectations. Developing technical guidelines and governance framework to ensure best practices are followed. Assessing user needs to provide support and proactive service, including analyzing opportunities to use existing tools and workflows. Leading the day-to-day activities of advisory engagements for various projects, including process design, package implementation lifecycle support, and project reviews. Managing delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets escalated by the end users for the portfolio of applications. Developing relevant metrics, measuring and publishing the performance of the services provided for continuous improvement activities. Ensuring a high level of customer satisfaction for services and products provided. Working closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technology to support the business plans and IT strategies. Coaching, mentoring, and managing staff to implement, maintain, and support all related software, configurations, and workflows. Hands on experience with structured query language, Windows scripting, designing and developing reports using a variety of end user reporting tools, managing applications on Windows environments. Please note that the Finance Applications Associate IT Manager (Enterprise Principal Technology Analyst) position is currently on a hybrid telework schedule - working remotely and onsite is subject to change. Salary Information: The final candidate's qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Enterprise Principal Technology Analyst (EPTA) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. Salary Range (including the 5% NPWI): $149,975.28 - $182,626.08 The EPTA classification is represented by the City Association of Management Personnel (CAMP) bargaining unit. (These qualifications are typically required. An equivalent combination of education and experience sufficient to satisfactorily perform the duties of the job may be substituted.) Education and Experience A Bachelor's Degree from an accredited college or university in a relevant field AND five (5) years of increasingly responsible professional/ level experience in computer applications, systems, networks, or telecommunications work, of which at least two (2) years include responsibility in the development, implementation, and maintenance of electronic business systems/solutions, or application development and/or support. Acceptable Substitution Additional years of increasingly responsible directly related work experience may be substituted for education on a year-for-year basis up to two (2) years. Completion of a Master's Degree in a relevant field from an accredited college or university may be substituted for one year of the required two (2) years of experience in the development, implementation, and maintenance of electronic business systems/solutions, or application development and/or support. The ideal candidates will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices including Enterprise Architecture, technical project management, application lifecycle management, and applicable industry applications/systems platform tools; and, breadth of expertise to manage major technology services, programs, and products across multiple departmental technology environments and ensure cross coordination between departments, including adherence with Citywide and departmental procedures/policies and federal and state rules and regulations. Analytical Thinking - Approaches a problem or situation by using a logical, systematic, sequential approach. Project Management - Ensures support for projects and implements agency goals and strategic
objectives. Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness. Selection Process: The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions . You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. If you have questions about the duties of these positions, the selection, or hiring processes, please contact Felipa Perez at Felipa.perez@sanjoseca.gov.
Apr 17, 2024
Full Time
The City of San José is a place where we use civic technology to help our community thrive. As one of the largest cities in the nation, the City manages a large set of services and assets. The City operates on a budget of $6.1 billion, with 7,000+ employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley. Information Technology's (IT) mission: Put powerful tools and information in the hands of people to unleash their brilliance in service to our community. IT enables that mission through business and infrastructure systems, cybersecurity, data management, analysis, productivity, collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose. We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America! You can visit the Information Technology Department website to learn more about us. NOTE - The first review of applications will be on Tuesday, May 7, 2024. Please submit your application by 11:59 p.m. (PST) on Monday, May 6, 2024, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of May 13, 2024. The City of San José is recruiting for a Finance Applications Associate IT Manager (Enterprise Principal Technology Analyst) in the Information Technology Department. This position is responsible for the management and support of the City's enterprise Finance Management System, Revenue Management/Collection System, and Finance Reporting System. This position combines managerial and leadership responsibilities along with hands-on technical expertise to deliver day-to-day system operations. Key job duties are service level management, including service level agreements (SLAs) and Incident Management, as well as delivery of smaller projects and system enhancements. The Finance Applications Associate IT Manager is also responsible for resource and performance management of the Finance Applications IT Team. This position requires leadership skills and the ability to take the initiative and lead others. We are seeking an individual who is willing to adapt to an ever-changing environment. The ideal candidate should have experience supporting an enterprise-level Finance Enterprise Resource Planning (ERP) system with solid business process knowledge and technical support experience for the General Ledger, Accounts Payable, Account Receivable, Purchasing, Asset Management, Revenue Management, and Revenue Collection modules. Duties may include but are not limited to: Providing technical leadership for the City's enterprise Finance Management System, Revenue Collection System and Reporting System. Partnering with business owners and stakeholders to identify high level business and information system requirements and recommending business process/workflow redesign where applicable. Leading and coordinating upgrade and enhancement projects for Finance's enterprise applications. Prioritizing and managing application development projects to ensure they are delivered on time, within budget, and meet customer expectations. Developing technical guidelines and governance framework to ensure best practices are followed. Assessing user needs to provide support and proactive service, including analyzing opportunities to use existing tools and workflows. Leading the day-to-day activities of advisory engagements for various projects, including process design, package implementation lifecycle support, and project reviews. Managing delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets escalated by the end users for the portfolio of applications. Developing relevant metrics, measuring and publishing the performance of the services provided for continuous improvement activities. Ensuring a high level of customer satisfaction for services and products provided. Working closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technology to support the business plans and IT strategies. Coaching, mentoring, and managing staff to implement, maintain, and support all related software, configurations, and workflows. Hands on experience with structured query language, Windows scripting, designing and developing reports using a variety of end user reporting tools, managing applications on Windows environments. Please note that the Finance Applications Associate IT Manager (Enterprise Principal Technology Analyst) position is currently on a hybrid telework schedule - working remotely and onsite is subject to change. Salary Information: The final candidate's qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Enterprise Principal Technology Analyst (EPTA) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. Salary Range (including the 5% NPWI): $149,975.28 - $182,626.08 The EPTA classification is represented by the City Association of Management Personnel (CAMP) bargaining unit. (These qualifications are typically required. An equivalent combination of education and experience sufficient to satisfactorily perform the duties of the job may be substituted.) Education and Experience A Bachelor's Degree from an accredited college or university in a relevant field AND five (5) years of increasingly responsible professional/ level experience in computer applications, systems, networks, or telecommunications work, of which at least two (2) years include responsibility in the development, implementation, and maintenance of electronic business systems/solutions, or application development and/or support. Acceptable Substitution Additional years of increasingly responsible directly related work experience may be substituted for education on a year-for-year basis up to two (2) years. Completion of a Master's Degree in a relevant field from an accredited college or university may be substituted for one year of the required two (2) years of experience in the development, implementation, and maintenance of electronic business systems/solutions, or application development and/or support. The ideal candidates will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices including Enterprise Architecture, technical project management, application lifecycle management, and applicable industry applications/systems platform tools; and, breadth of expertise to manage major technology services, programs, and products across multiple departmental technology environments and ensure cross coordination between departments, including adherence with Citywide and departmental procedures/policies and federal and state rules and regulations. Analytical Thinking - Approaches a problem or situation by using a logical, systematic, sequential approach. Project Management - Ensures support for projects and implements agency goals and strategic
objectives. Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness. Selection Process: The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions . You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. If you have questions about the duties of these positions, the selection, or hiring processes, please contact Felipa Perez at Felipa.perez@sanjoseca.gov.
CITY OF SAN LUIS, AZ
Fernando Padilla City Building, Arizona, United States
ABOUT THE POSITION YOUR FUTURE BEGINS HERE! The City of San Luis Arizona is looking for an IT Manager with strong communication and leadership skills who will succeed in meeting the City's goals. As the IT Manager, you will: Oversee the design, implementation, and maintenance of the City’s IT infrastructure, including hardware, software, networks, and servers. Ensure the security, reliability and scalability of IT systems to meet the City’s needs. Develop and implement IT strategies, policies and procedures to support organizational objectives. Collaborate with Department Directors to align IT initiatives with City’s goals and drive innovation through technology solutions. Evaluate and select external vendors, supplies, and service providers for IT products and services. Negotiate contracts, manage vendor relationships, and ensure the quality and cost-effectiveness of oursourced IT solutions. Plan, execute and oversee IT projects from initiation to completion, ensuring they are delivered on time, within budget, and according to specifications. Monitor project progress, identify risks, and implement effective mitigation strategies. Ensure prompt provision of technical support and assistance to end-users to resolve technical problems in a timely and efficient manner, implement user training programs to enhance IT literacy and promote self-service solutions. Through innovative initiatives instructs City staff in the use of standard business and administrative software, including word processing, spreadsheets, database management; provides instruction or written documentation where required. Implement and maintain robust security measures to protect the organization’s data, systems, and networks from cyber threats and vulnerabilities. Ensure compliance with relevant regulations, standards and best practices in IT security. Implements policies and procedures that enhance the efficiency and quality of IT Department’s services. Ensures on-premises, IaaS, PaaS, SaaS, network infrastructure is property serviced and maintained. Monitor performance if IT Service Desk functions to ensure provision of excellent service. Stays current with emerging technologies and trends to recommend innovations to improve municipal operations. Develop and manage the IT budget, including forecasting expenses, tracking costs and optimizing resource allocation, identifying cost savings opportunities and recommending investments in technology infrastructure and services. Prepare and present reports to senior management and elected officials on IT’s performance and initiatives. Lead and manage a team of IT professional, including systems administrators, network engineers, and support staff providing guidance, support and mentorship to team members to ensure optimal performance and professional development. Participates in the recruitment process, ensures adequate staffing levels, evaluates work performance, ensures policy and procedure compliance and provides guidance in employee relations matters. Performs related duties as assigned. IDEAL CANDIDATE Possess knowledge of: Principles and practices of leadership management and supervision. Functions, operations and technology related to City financial, business, public safety and administrative applications and related hardware and peripherals. Relevant laws, regulations and compliance related to data protection and privacy, such as CJIS, GDPR, HIPAA, etc. Understanding of cyber-security and procedures along with knowledge of CJIS, NIST Cyber Security framework and SOC Cybersecurity framework. Cybersecurity threats and best practices to protect the organization’s data and systems. Cloud computing infrastructure services and familiarity with Office 365 SaaS solutions and Azure Entra Identity services. Application, networking, and system software Solid understanding of LAN/WAN networks and networking equipment such as Cisco Microsoft infrastructures services and server systems TCP IP, MS Exchange, MS ISA and group policy Virtualization technologies Professional audio/video systems and telecommunication systems. Server hardware/software setup maintenance and implementation. Has the ability to: Manage, coordinate, and mentor assigned staff. Provide leadership with a strong sense of ownership and urgency. Think strategically to make well-informed decisions to plan projects, set budgeta and delegate work Understand and oversee agency’s IT Infrastructure including networks, servers, storage and other hardware components. Stay up to date with information technology trends such as cloud computing, artificial intelligence, cybersecurity and digital transformation. Oversee IT Projects from conception to completion ensuring timely delivery and proper budget. Manage relationships with third party vendors and service providers to ensure best value of IT investments. Apply creative and critical thinking in a high demand and fast-paced work environment Communicate effectively both verbally and in writing with a variety of audience types and using different mechanisms. Enforce rules, regulations, and policies. Multi-task and effectively manage numerous priorities within a fast-paced environment Work effectively as an independent contributor and as a part of a collaborative team. Establish and maintain effective working relationships with others and interacting with the public. Install, configure and upgrade operating systems and software, using primarily standard financial, business and administrative application practices. Use initiative and independent judgment within established guidelines and procedures. MINIMUM REQUIREMENTS REQUIRED: All requirements must be maintained throughout employment Residency in the United States and within 25 miles of the City of San Luis. A valid Arizona driver license at the time of appointment Police Background Check and Polygraph Examination Education, Training and Experience: A Bachelor’s Degree in computer science, information technology, or a related field, AND A minimum of three (3) years of experience in a full-service information technology environment with responsibility for development, management, and utilization of current information technology resources with one (1) of those years in a lead, senior, supervisory capacity; OR Any combination of education, certification, and experience equivalent the results in the successful performance of the job. DESIRED/PREFERRED: CompTIA Network+ or Cisco Verified Network Associate (CCNA) highly desirable Current ITL, PMP, Security+ and CISSP Certifications are a plus Master’s Degree Bilingual in Spanish San Luis residency SUPPLEMENTAL INFORMATION - OPEN UNTIL FILLED - The City of San Luis is committed to Professional Growth and Career Development Current employees may be given preferred consideration if they meet the position's minimum requirements. Applications will be reviewed every Friday starting March 4th. Candidates deemed to have the most relevant backgrounds will be invited to participate in the interview/assessment process. The City of San Luis offers the following benefits to all full-time City employees: MEDICAL/ DENTAL/ VISION INSURANCE - The City of San Luis is proud to provide medical, dental and vision insurance for it's employees which is administered by 90Degree Benefits. Dependent premiums are paid one month in advance and are pre-taxed. Additional information regarding medical, dental and vision benefits may be requested from the Human Resources Department. ARIZONA STATE RETIREMENT SYSTEM (ASRS) - City employees are required to enroll in the Arizona State Retirement System. Employee Contribution - 12.03% Employer Contribution - 12.03% ARIZONA STATE RETIREMENT SYSTEM (ASRS) - LONG TERM DISABILITY (LTD) Employee Contribution - .014% Employer Contribution - .014% SOCIAL SECURITY AND MEDICARE- FICA (Social Security Tax) - Employee Contribution - 6.20% Medicare - Employee Contribution - 1.4500%. PAID TIME OFF (PTO) - Vacation Leave Accruals (Based on years of service and accrued on bi-weekly basis) Less than 6 years - 3.08 hrs. 6 - 11 years - 4.62 hrs. 11 years or more- 6.16 hrs. Sick Leave - 3.69 hrs. LIFE INSURANCE - The City provides eligible employees with a Life Insurance and Accidental Death and Dismemberment (AD&D) benefit. This plan is administered by Standard. Basic Life Benefit - $50,000.00 AD&D Benefit - $50,000.00 DISABILITY INSURANCE - Disability insurance is available to all employees who work 30 or more hours per week. Short-Term Disability - Coverage begins on the 15th day of injury or sickness. Duration of Benefits - 180 days Benefits Percentage- 66.67% Waiting Period - 14 days Maximum Weekly Benefit: $2,000.00 WORKER'S COMP - Insurance coverage for medical expenses and loss of income due to an on-the-job injury is provided by the City of San Luis for all employees.
Mar 08, 2024
Full Time
ABOUT THE POSITION YOUR FUTURE BEGINS HERE! The City of San Luis Arizona is looking for an IT Manager with strong communication and leadership skills who will succeed in meeting the City's goals. As the IT Manager, you will: Oversee the design, implementation, and maintenance of the City’s IT infrastructure, including hardware, software, networks, and servers. Ensure the security, reliability and scalability of IT systems to meet the City’s needs. Develop and implement IT strategies, policies and procedures to support organizational objectives. Collaborate with Department Directors to align IT initiatives with City’s goals and drive innovation through technology solutions. Evaluate and select external vendors, supplies, and service providers for IT products and services. Negotiate contracts, manage vendor relationships, and ensure the quality and cost-effectiveness of oursourced IT solutions. Plan, execute and oversee IT projects from initiation to completion, ensuring they are delivered on time, within budget, and according to specifications. Monitor project progress, identify risks, and implement effective mitigation strategies. Ensure prompt provision of technical support and assistance to end-users to resolve technical problems in a timely and efficient manner, implement user training programs to enhance IT literacy and promote self-service solutions. Through innovative initiatives instructs City staff in the use of standard business and administrative software, including word processing, spreadsheets, database management; provides instruction or written documentation where required. Implement and maintain robust security measures to protect the organization’s data, systems, and networks from cyber threats and vulnerabilities. Ensure compliance with relevant regulations, standards and best practices in IT security. Implements policies and procedures that enhance the efficiency and quality of IT Department’s services. Ensures on-premises, IaaS, PaaS, SaaS, network infrastructure is property serviced and maintained. Monitor performance if IT Service Desk functions to ensure provision of excellent service. Stays current with emerging technologies and trends to recommend innovations to improve municipal operations. Develop and manage the IT budget, including forecasting expenses, tracking costs and optimizing resource allocation, identifying cost savings opportunities and recommending investments in technology infrastructure and services. Prepare and present reports to senior management and elected officials on IT’s performance and initiatives. Lead and manage a team of IT professional, including systems administrators, network engineers, and support staff providing guidance, support and mentorship to team members to ensure optimal performance and professional development. Participates in the recruitment process, ensures adequate staffing levels, evaluates work performance, ensures policy and procedure compliance and provides guidance in employee relations matters. Performs related duties as assigned. IDEAL CANDIDATE Possess knowledge of: Principles and practices of leadership management and supervision. Functions, operations and technology related to City financial, business, public safety and administrative applications and related hardware and peripherals. Relevant laws, regulations and compliance related to data protection and privacy, such as CJIS, GDPR, HIPAA, etc. Understanding of cyber-security and procedures along with knowledge of CJIS, NIST Cyber Security framework and SOC Cybersecurity framework. Cybersecurity threats and best practices to protect the organization’s data and systems. Cloud computing infrastructure services and familiarity with Office 365 SaaS solutions and Azure Entra Identity services. Application, networking, and system software Solid understanding of LAN/WAN networks and networking equipment such as Cisco Microsoft infrastructures services and server systems TCP IP, MS Exchange, MS ISA and group policy Virtualization technologies Professional audio/video systems and telecommunication systems. Server hardware/software setup maintenance and implementation. Has the ability to: Manage, coordinate, and mentor assigned staff. Provide leadership with a strong sense of ownership and urgency. Think strategically to make well-informed decisions to plan projects, set budgeta and delegate work Understand and oversee agency’s IT Infrastructure including networks, servers, storage and other hardware components. Stay up to date with information technology trends such as cloud computing, artificial intelligence, cybersecurity and digital transformation. Oversee IT Projects from conception to completion ensuring timely delivery and proper budget. Manage relationships with third party vendors and service providers to ensure best value of IT investments. Apply creative and critical thinking in a high demand and fast-paced work environment Communicate effectively both verbally and in writing with a variety of audience types and using different mechanisms. Enforce rules, regulations, and policies. Multi-task and effectively manage numerous priorities within a fast-paced environment Work effectively as an independent contributor and as a part of a collaborative team. Establish and maintain effective working relationships with others and interacting with the public. Install, configure and upgrade operating systems and software, using primarily standard financial, business and administrative application practices. Use initiative and independent judgment within established guidelines and procedures. MINIMUM REQUIREMENTS REQUIRED: All requirements must be maintained throughout employment Residency in the United States and within 25 miles of the City of San Luis. A valid Arizona driver license at the time of appointment Police Background Check and Polygraph Examination Education, Training and Experience: A Bachelor’s Degree in computer science, information technology, or a related field, AND A minimum of three (3) years of experience in a full-service information technology environment with responsibility for development, management, and utilization of current information technology resources with one (1) of those years in a lead, senior, supervisory capacity; OR Any combination of education, certification, and experience equivalent the results in the successful performance of the job. DESIRED/PREFERRED: CompTIA Network+ or Cisco Verified Network Associate (CCNA) highly desirable Current ITL, PMP, Security+ and CISSP Certifications are a plus Master’s Degree Bilingual in Spanish San Luis residency SUPPLEMENTAL INFORMATION - OPEN UNTIL FILLED - The City of San Luis is committed to Professional Growth and Career Development Current employees may be given preferred consideration if they meet the position's minimum requirements. Applications will be reviewed every Friday starting March 4th. Candidates deemed to have the most relevant backgrounds will be invited to participate in the interview/assessment process. The City of San Luis offers the following benefits to all full-time City employees: MEDICAL/ DENTAL/ VISION INSURANCE - The City of San Luis is proud to provide medical, dental and vision insurance for it's employees which is administered by 90Degree Benefits. Dependent premiums are paid one month in advance and are pre-taxed. Additional information regarding medical, dental and vision benefits may be requested from the Human Resources Department. ARIZONA STATE RETIREMENT SYSTEM (ASRS) - City employees are required to enroll in the Arizona State Retirement System. Employee Contribution - 12.03% Employer Contribution - 12.03% ARIZONA STATE RETIREMENT SYSTEM (ASRS) - LONG TERM DISABILITY (LTD) Employee Contribution - .014% Employer Contribution - .014% SOCIAL SECURITY AND MEDICARE- FICA (Social Security Tax) - Employee Contribution - 6.20% Medicare - Employee Contribution - 1.4500%. PAID TIME OFF (PTO) - Vacation Leave Accruals (Based on years of service and accrued on bi-weekly basis) Less than 6 years - 3.08 hrs. 6 - 11 years - 4.62 hrs. 11 years or more- 6.16 hrs. Sick Leave - 3.69 hrs. LIFE INSURANCE - The City provides eligible employees with a Life Insurance and Accidental Death and Dismemberment (AD&D) benefit. This plan is administered by Standard. Basic Life Benefit - $50,000.00 AD&D Benefit - $50,000.00 DISABILITY INSURANCE - Disability insurance is available to all employees who work 30 or more hours per week. Short-Term Disability - Coverage begins on the 15th day of injury or sickness. Duration of Benefits - 180 days Benefits Percentage- 66.67% Waiting Period - 14 days Maximum Weekly Benefit: $2,000.00 WORKER'S COMP - Insurance coverage for medical expenses and loss of income due to an on-the-job injury is provided by the City of San Luis for all employees.
Announcement Number: 47198 Open to all qualified persons. Posted 04/26/2024 Close Date: 05/10/2024 Recruiter: DARRELL MORLAN Phone: (775)684-0126 Email: darrell.morlan@admin.nv.gov Applications accepted for another 14 Days 6 Hrs 55 Mins The Position Information Technology (IT) Managers are responsible for planning, organizing, directing, and controlling the IT activities, in one or more IT specialization areas, of the State, a department, or a division. Incumbents function as managers who train, supervise and evaluate the performance of subordinate supervisors; develop policies and procedures; and allocate staff and resources to accomplish goals and objectives. This recruitment is for an IT Manager 3 position located in Carson City, Nevada. The Information Technology (IT) Manager is responsible for planning, organizing, directing, and controlling the IT activities of the Client Services Unit within the State of Nevada Office of the CIO (OCIO). This position's responsibilities are focused on managing teams which deliver superior customer service in the areas of Enterprise Service Desk, HR Help Desk, Field Support Services, and Application Server Support. Ideal candidates for this position will possess leadership experience overseeing IT operations, a background in Enterprise IT service delivery, and a passion for improving processes, serving customers, and supporting critical statewide services. General responsibilities include developing, maintaining, and enforcing operational, security, hardware, and other miscellaneous IT services and standards including physical and logical security procedures for normal operations, business continuity, and disaster recovery; writing plans, policies, procedures, and standards for operational related functions including but not limited to security, business continuity, disaster recovery, customer service, software deployment, desktop implementations and replacements, and environmental maintenance; developing examining, and evaluating contracts for purchases of materials and services; participating in State IT activities and policy-making activities and/or serving on various ad hoc committees and workgroups; maintaining current knowledge of technological trends and advancements in the IT field and security management practices, laws, policies, and ethics; developing organizational structure, staffing patterns, and resource allocation to meet agency or division-wide goals and objectives; supervising subordinate managers, supervisors, and staff, including hiring, determining workload, delegating assignments, training, monitoring and evaluating performance, and taking disciplinary action; resolving problems; and performing related duties as assigned. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university with major course work in computer science, management information systems, or closely related field and seven years of progressively responsible professional IT experience which involved strategic planning, project management, quality assurance, and computer operations, systems administration, network administration, database administration, applications analysis and development, or information security. Four years of this experience must have been in a supervisory or project manager capacity; OR one year of experience as an IT Manager II in Nevada State service; OR two years of experience as an IT Professional IV in Information Security in Nevada State service for Information Security positions; OR an equivalent combination of education and experience. Special Requirements This position is subject to call-out or call-back. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. This position may be subject to working nights, weekends, and holidays. A valid driver's license or evidence of equivalent mobility is required at the time of appointment and as a condition of continued employment. Additional Position Criteria This position requires flexible/rotating shifts. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment 1) Describe your supervisory experience over an IT team. 2) Describe your experience with process engineering focused on customer service delivery. 3) Describe your experience managing IT Help Desk/Service Desk, and/or Desktop Support functions. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Apr 27, 2024
Full Time
Announcement Number: 47198 Open to all qualified persons. Posted 04/26/2024 Close Date: 05/10/2024 Recruiter: DARRELL MORLAN Phone: (775)684-0126 Email: darrell.morlan@admin.nv.gov Applications accepted for another 14 Days 6 Hrs 55 Mins The Position Information Technology (IT) Managers are responsible for planning, organizing, directing, and controlling the IT activities, in one or more IT specialization areas, of the State, a department, or a division. Incumbents function as managers who train, supervise and evaluate the performance of subordinate supervisors; develop policies and procedures; and allocate staff and resources to accomplish goals and objectives. This recruitment is for an IT Manager 3 position located in Carson City, Nevada. The Information Technology (IT) Manager is responsible for planning, organizing, directing, and controlling the IT activities of the Client Services Unit within the State of Nevada Office of the CIO (OCIO). This position's responsibilities are focused on managing teams which deliver superior customer service in the areas of Enterprise Service Desk, HR Help Desk, Field Support Services, and Application Server Support. Ideal candidates for this position will possess leadership experience overseeing IT operations, a background in Enterprise IT service delivery, and a passion for improving processes, serving customers, and supporting critical statewide services. General responsibilities include developing, maintaining, and enforcing operational, security, hardware, and other miscellaneous IT services and standards including physical and logical security procedures for normal operations, business continuity, and disaster recovery; writing plans, policies, procedures, and standards for operational related functions including but not limited to security, business continuity, disaster recovery, customer service, software deployment, desktop implementations and replacements, and environmental maintenance; developing examining, and evaluating contracts for purchases of materials and services; participating in State IT activities and policy-making activities and/or serving on various ad hoc committees and workgroups; maintaining current knowledge of technological trends and advancements in the IT field and security management practices, laws, policies, and ethics; developing organizational structure, staffing patterns, and resource allocation to meet agency or division-wide goals and objectives; supervising subordinate managers, supervisors, and staff, including hiring, determining workload, delegating assignments, training, monitoring and evaluating performance, and taking disciplinary action; resolving problems; and performing related duties as assigned. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university with major course work in computer science, management information systems, or closely related field and seven years of progressively responsible professional IT experience which involved strategic planning, project management, quality assurance, and computer operations, systems administration, network administration, database administration, applications analysis and development, or information security. Four years of this experience must have been in a supervisory or project manager capacity; OR one year of experience as an IT Manager II in Nevada State service; OR two years of experience as an IT Professional IV in Information Security in Nevada State service for Information Security positions; OR an equivalent combination of education and experience. Special Requirements This position is subject to call-out or call-back. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. This position may be subject to working nights, weekends, and holidays. A valid driver's license or evidence of equivalent mobility is required at the time of appointment and as a condition of continued employment. Additional Position Criteria This position requires flexible/rotating shifts. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment 1) Describe your supervisory experience over an IT team. 2) Describe your experience with process engineering focused on customer service delivery. 3) Describe your experience managing IT Help Desk/Service Desk, and/or Desktop Support functions. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
SMCTD - SAN MATEO COUNTY TRANSIT DISTRICT
San Mateo, CA, United States
The San Mateo County Transit District serves nearly 100,000 customers each weekday on its SamTrans buses, Redi-Wheel paratransit vehicles, Caltrain commuter rail cars and shuttles, as well as a robust capital program. The Transit District, which is in the heart of the San Francisco Bay Area, also is the managing agency for the San Mateo County Transportation Authority. Staff enjoys a dynamic organization that fosters personal development and professional advancement of its staff. The Transit District’s core values include integrity, customer focus, respect, quality, teamwork, leadership and accountability. Excellent benefits are provided. TITLE: IT Manager, Infrastructure & Cybersecurity EMPLOYMENT TYPE: Exempt (Full-Time) DIVISION: Innovation & Technology APPLICATION DEADLINE: Sunday, May 12, 2024 (1st cutoff April 21, 2024) PAY RANGE: $2,591.13 - $3,886.69 weekly ($134,739 - $202,108 estimated annual) WORK LOCATION: San Carlos, CA JOB SUMMARY: The IT Manager, Infrastructure & Cybersecurity will report to the Director of Infrastructure & Cybersecurity in the Division of Innovation & Technology. The Infrastructure Manager’s role is to plan, organize, and manage staff and overall operations to ensure the stable operation of the organization’s entire IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly Enterprise Network Infrastructure, Cloud Infrastructure, Data Center, Server Infrastructure, Data Communications, and Telecommunications systems Cybersecurity and IT Disaster Recovery The Infrastructure Manager will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion. The IT Manager will work closely with key departments in the San Mateo County Transit District (SamTrans), the Peninsula Corridor Joint Powers Board (Caltrain), and the San Mateo County Transportation Authority (TA) and other departments to identify, recommend, develop, implement, and support cost-effective Infrastructure & Cybersecurity solutions for the entire district. The incumbent will ensure continuity of end-user computing services for District employees and contractors through planning, technical leadership, and project coordination. EXAMPLES OF ESSENTIAL FUNCTIONS: Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, servers, databases, and so on. Conduct feasibility studies for various upgrade projects, improvements, and other conversions. Define hardware and software standards in conjunction with owners and stakeholders. Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure. Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure. Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base. Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities. Develop, implement, and manage Service Level Agreements (SLAs), including coordinating discussions with stakeholder management regarding current and anticipated service requirements and alternative approaches. Develop and manage IT policies and procedures related to infrastructure Oversee major Project and IT Service delivery. Plans, coordinates, and monitors all aspects of internal information system-specific projects, which translate business objectives and requirements into workable plans, requirements documents, technical and functional design documents and models. Supervise staff. Hires, mentors and takes appropriate corrective and/or disciplinary action. Participates in selection, coordinates staff training, establishes performance objectives, monitors and evaluates employee performance. Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements. Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management. Participate in the development of IT strategies in collaboration with IT chief. Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts. Establish service level agreements with business units. Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts. Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services. Assist with the planning and deployment of infrastructure security measures. EXAMPLES OF DUTIES: Plans, directs, and manages enterprise IT infrastructure, and oversees the operations to ensure high availability of mission critical systems, and develops and implements strategic projects. Oversees the work of contractors and consultants in the study, design, development, implementation, and maintenance of the information systems and related projects Develop the staff, systems and processes used to ensure best-of-class IT services in a fast-paced environment. Develop metrics and KPI's to measure success including continuously improve and streamline Infrastructure deployment and maintenance processes. Document systems and related infrastructure Standard Operating Procedures (SOPs) Support audit and regulatory requests as well as maintain documentation to support those requests. Coordinate departmental activities and special projects to ensure quality, cost-effectiveness, and meeting timetables. Manages deliverable estimation process, resource allocation and efficient utilization; negotiates resource conflicts with other project managers or resources managers as appropriate. Create Program/Project Plans with milestone and activity details for all IT projects. Evaluate job performance of staff which also includes the professional development of staff through the identification of on-the-job and other professional development opportunities. Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees and the public from injury or harm. Promote safety awareness and follow safety procedures to reduce or eliminate accidents. Manage IT related Procurement activities and vendor contracts. Developing and managing a department's information security, business continuity, disaster recovery, and safety programs to mitigate system or other catastrophic failure. Leading technical design decisions by analyzing situations, identifying issues, advising staff, recommending solutions, resolving complex technological problems, and evaluating outcomes. Planning and implementing architecture for an agency′s IT infrastructure. Performs other duties as assigned. SUPERVISION : Works under the general supervision of the Director of Infrastructure & Cybersecurity, who establishes goals and objectives and evaluates performance. MINIMUM QUALIFICATIONS : Sufficient experience, training and/or education to demonstrate the knowledge and ability to successfully perform the essential functions of the position. In lieu of a degree, work-related experience that demonstrates the skills and experience necessary to perform this role will be accepted. Development of the required knowledge and abilities is typically obtained through but not limited to: Bachelor’s degree in computer science/technology or closely related field. At least five (5) years of progressive full-time experience in managing IT & Network Infrastructure/ Data Center / Cloud Services Two (2) years of full-time supervisory experience leading and managing an IT group. PREFERRED QUALIFICATIONS: Experience working with Networks/ Data Center / Firewalls / Public Cloud Experience managing Infrastructure in Azure & Amazon Clouds. Deep technical expertise in architecting & managing enterprise networks. Windows 10 or above, Azure Active Directory, Microsoft Office 365, Microsoft Exchange Online/ Dell / Nutanix / Palo Alto / Azure Exhaustive understanding of Protocols, databases, and Information Technology Infrastructure Library (ITIL) standards Budgeting and forecasting experience in a technology environment is desired, along with vendor management experience. Project management leadership experience. Any other technology certifications a plus. SELECTION PROCESS MAY INCLUDE: The process will include a panel interview and may include written and skills test assessments or supplemental questions. Only those candidates who are the most qualified will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to continue in the process. CURRENT EMPLOYMENT BENEFITS AT SAMTRANS: For additional information on SamTrans benefits, please visit, https://www.samtrans.com/jobs Holidays: Seven (7) paid holidays, plus up to four (4) floating holidays per year Paid Time Off: Up to 26 days per year Cafeteria Plans: Medical, dental, vision care, group life insurance and more Transportation: Free Bus Transportation for employees and qualified dependents Work Location: Select positions are eligible to work remote up to 50% of the time Pension: Social Security and California Public Employees Retirement Systems (CalPERS) Classic Members - 2% @ 60 benefit formula, 3 year average of highest compensation New Members - 2% @ 62 benefit formula, 3 year average of highest compensation HOW TO APPLY: To apply, please visit the https://www.samtrans.com/jobs . Complete an online employment application by 11:59 p.m. on Sunday, May 12, 2024 (1st cutoff April 21, 2024). A resume will not be accepted in lieu of the application. Incomplete applications will not be considered. The Human Resources Department will make reasonable efforts in the recruitment/examination process to accommodate applicants with disabilities upon request. If you have a need for an accommodation, please contact the Human Resources Department at recruitment@samtrans.com . SamTrans celebrates diversity and is committed to creating an inclusive and welcoming workplace environment. We are an Affirmative Action/Equal Opportunity Employer. Minorities, Women, Persons with Disabilities and Veterans are encouraged to apply.
Mar 30, 2024
Full Time
The San Mateo County Transit District serves nearly 100,000 customers each weekday on its SamTrans buses, Redi-Wheel paratransit vehicles, Caltrain commuter rail cars and shuttles, as well as a robust capital program. The Transit District, which is in the heart of the San Francisco Bay Area, also is the managing agency for the San Mateo County Transportation Authority. Staff enjoys a dynamic organization that fosters personal development and professional advancement of its staff. The Transit District’s core values include integrity, customer focus, respect, quality, teamwork, leadership and accountability. Excellent benefits are provided. TITLE: IT Manager, Infrastructure & Cybersecurity EMPLOYMENT TYPE: Exempt (Full-Time) DIVISION: Innovation & Technology APPLICATION DEADLINE: Sunday, May 12, 2024 (1st cutoff April 21, 2024) PAY RANGE: $2,591.13 - $3,886.69 weekly ($134,739 - $202,108 estimated annual) WORK LOCATION: San Carlos, CA JOB SUMMARY: The IT Manager, Infrastructure & Cybersecurity will report to the Director of Infrastructure & Cybersecurity in the Division of Innovation & Technology. The Infrastructure Manager’s role is to plan, organize, and manage staff and overall operations to ensure the stable operation of the organization’s entire IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly Enterprise Network Infrastructure, Cloud Infrastructure, Data Center, Server Infrastructure, Data Communications, and Telecommunications systems Cybersecurity and IT Disaster Recovery The Infrastructure Manager will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion. The IT Manager will work closely with key departments in the San Mateo County Transit District (SamTrans), the Peninsula Corridor Joint Powers Board (Caltrain), and the San Mateo County Transportation Authority (TA) and other departments to identify, recommend, develop, implement, and support cost-effective Infrastructure & Cybersecurity solutions for the entire district. The incumbent will ensure continuity of end-user computing services for District employees and contractors through planning, technical leadership, and project coordination. EXAMPLES OF ESSENTIAL FUNCTIONS: Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, servers, databases, and so on. Conduct feasibility studies for various upgrade projects, improvements, and other conversions. Define hardware and software standards in conjunction with owners and stakeholders. Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure. Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure. Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base. Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities. Develop, implement, and manage Service Level Agreements (SLAs), including coordinating discussions with stakeholder management regarding current and anticipated service requirements and alternative approaches. Develop and manage IT policies and procedures related to infrastructure Oversee major Project and IT Service delivery. Plans, coordinates, and monitors all aspects of internal information system-specific projects, which translate business objectives and requirements into workable plans, requirements documents, technical and functional design documents and models. Supervise staff. Hires, mentors and takes appropriate corrective and/or disciplinary action. Participates in selection, coordinates staff training, establishes performance objectives, monitors and evaluates employee performance. Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements. Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management. Participate in the development of IT strategies in collaboration with IT chief. Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts. Establish service level agreements with business units. Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts. Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services. Assist with the planning and deployment of infrastructure security measures. EXAMPLES OF DUTIES: Plans, directs, and manages enterprise IT infrastructure, and oversees the operations to ensure high availability of mission critical systems, and develops and implements strategic projects. Oversees the work of contractors and consultants in the study, design, development, implementation, and maintenance of the information systems and related projects Develop the staff, systems and processes used to ensure best-of-class IT services in a fast-paced environment. Develop metrics and KPI's to measure success including continuously improve and streamline Infrastructure deployment and maintenance processes. Document systems and related infrastructure Standard Operating Procedures (SOPs) Support audit and regulatory requests as well as maintain documentation to support those requests. Coordinate departmental activities and special projects to ensure quality, cost-effectiveness, and meeting timetables. Manages deliverable estimation process, resource allocation and efficient utilization; negotiates resource conflicts with other project managers or resources managers as appropriate. Create Program/Project Plans with milestone and activity details for all IT projects. Evaluate job performance of staff which also includes the professional development of staff through the identification of on-the-job and other professional development opportunities. Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees and the public from injury or harm. Promote safety awareness and follow safety procedures to reduce or eliminate accidents. Manage IT related Procurement activities and vendor contracts. Developing and managing a department's information security, business continuity, disaster recovery, and safety programs to mitigate system or other catastrophic failure. Leading technical design decisions by analyzing situations, identifying issues, advising staff, recommending solutions, resolving complex technological problems, and evaluating outcomes. Planning and implementing architecture for an agency′s IT infrastructure. Performs other duties as assigned. SUPERVISION : Works under the general supervision of the Director of Infrastructure & Cybersecurity, who establishes goals and objectives and evaluates performance. MINIMUM QUALIFICATIONS : Sufficient experience, training and/or education to demonstrate the knowledge and ability to successfully perform the essential functions of the position. In lieu of a degree, work-related experience that demonstrates the skills and experience necessary to perform this role will be accepted. Development of the required knowledge and abilities is typically obtained through but not limited to: Bachelor’s degree in computer science/technology or closely related field. At least five (5) years of progressive full-time experience in managing IT & Network Infrastructure/ Data Center / Cloud Services Two (2) years of full-time supervisory experience leading and managing an IT group. PREFERRED QUALIFICATIONS: Experience working with Networks/ Data Center / Firewalls / Public Cloud Experience managing Infrastructure in Azure & Amazon Clouds. Deep technical expertise in architecting & managing enterprise networks. Windows 10 or above, Azure Active Directory, Microsoft Office 365, Microsoft Exchange Online/ Dell / Nutanix / Palo Alto / Azure Exhaustive understanding of Protocols, databases, and Information Technology Infrastructure Library (ITIL) standards Budgeting and forecasting experience in a technology environment is desired, along with vendor management experience. Project management leadership experience. Any other technology certifications a plus. SELECTION PROCESS MAY INCLUDE: The process will include a panel interview and may include written and skills test assessments or supplemental questions. Only those candidates who are the most qualified will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to continue in the process. CURRENT EMPLOYMENT BENEFITS AT SAMTRANS: For additional information on SamTrans benefits, please visit, https://www.samtrans.com/jobs Holidays: Seven (7) paid holidays, plus up to four (4) floating holidays per year Paid Time Off: Up to 26 days per year Cafeteria Plans: Medical, dental, vision care, group life insurance and more Transportation: Free Bus Transportation for employees and qualified dependents Work Location: Select positions are eligible to work remote up to 50% of the time Pension: Social Security and California Public Employees Retirement Systems (CalPERS) Classic Members - 2% @ 60 benefit formula, 3 year average of highest compensation New Members - 2% @ 62 benefit formula, 3 year average of highest compensation HOW TO APPLY: To apply, please visit the https://www.samtrans.com/jobs . Complete an online employment application by 11:59 p.m. on Sunday, May 12, 2024 (1st cutoff April 21, 2024). A resume will not be accepted in lieu of the application. Incomplete applications will not be considered. The Human Resources Department will make reasonable efforts in the recruitment/examination process to accommodate applicants with disabilities upon request. If you have a need for an accommodation, please contact the Human Resources Department at recruitment@samtrans.com . SamTrans celebrates diversity and is committed to creating an inclusive and welcoming workplace environment. We are an Affirmative Action/Equal Opportunity Employer. Minorities, Women, Persons with Disabilities and Veterans are encouraged to apply.
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience. Experience may substitute for education up to four (4) years. Licenses and Certifications Required: None. Notes to Applicants POSITION OVERVIEW : Austin Bergstrom International Airport is seeking an exceptional candidate to serve as IT Manager responsible for our IT business application support services. This position will be responsible for monitoring daily operations of the Airport IT infrastructure, coordinating implementation of IT initiatives, reviewing and making recommendations on new applications, assisting with strategic IT decisions and managing third-party contracts for AUS vendors. The IT Manager will provide guidance to staff for professional and leadership development, and define actionable goals for the development and implementation of practices and policies that support the strategic vision of the Airport. The position will also manage a budget, including financial tracking, reporting and contract management. Stay current with latest Airport IT solutions and provide recommendations for future direction. Demonstrate agility and adaptability in meeting operational requirements, goals, and monitoring team and vendor effectiveness and performance. The successful candidate will possess strong leadership skills with a vision to think strategically in moving the Airport forward. ASSESSMENT : A skills assessment will be required for this position. TRAVEL : If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. APPLICATION INFORMATION : A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application. The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions inquiring about experience should be reflected on your application. VETERAN : Veteran candidates will be required to provide a copy of their DD214 at the time of interview. GOOD STANDING - DEPARTMENT / DIVISION POSTINGS : Employees, in Good Standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified. ESSENTIAL PERSONNEL : This position is categorized as an Essential Personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and in some cases when they are not scheduled. CRIMINAL HISTORY BACKGROUND CHECK : Top candidate will be subject to a minimum 10 year criminal background check and security threat assessment. LANGUAGE : Must have the ability to read, write, and fluently speak in English. WORK HOURS : Shift may change according to departmental needs. Work hours may include after hours, holidays, and weekend work DEPARTMENT MAY CLOSE THE JOB POSTING AT ANY TIME AFTER 7 DAYS Pay Range $47.75 - $62.07 Hours Monday - Friday 8:00 a.m. - 5:00 p.m. Hours may change depending on departmental needs. Work hours may include after-hours, holidays, and weekend work. Job Close Date 05/06/2024 Type of Posting External Department Aviation Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Bergstrom International Airport Preferred Qualifications Deep understanding of enterprise server technologies, cloud computing platforms, and hybrid IT environments. Hands-on experience with server administration, virtualization, and cloud services. Proficiency in managing enterprise server infrastructure, including operating systems (e.g., Windows Server, Linux), server hardware, and network infrastructure. Analytical mindset with the ability to troubleshoot complex technical issues, identify root causes, and implement effective solutions. Experience in performance optimization and capacity planning. Hands-on experience with IT infrastructure and business application support services. Experience implementing general business IT applications and Airport IT applications. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Plans, organizes, schedules, and coordinates the work supporting large-scale corporate and enterprise-level information systems. Provides advanced technical leadership on integrating complex existing or new information system technologies. Monitors and evaluates staff performance to accomplish tasks and established objectives, and ensures compliance with City of Austin personnel, security, and department procedures. Prepares operating budgets, reviews ongoing expenditures to ensure adherence to budgets, and coordinates recurrent program/project budgets and resource forecasts. Manages the coordination of complex projects with other City departments, project teams, and agencies using industry best practices to gain maximum value from combined systems. Researches complex commercial products, technology solutions, and participates in the development of vendor contracts, performs vendor management and contract management duties, and prepares and evaluates Requests for Proposal (RFPs). Prepares, reviews, and approves documentation for procurement of IT systems. May exercise oversight of departmental IT purchases. Develops and prepares management and productivity reports, studies, and analyses. Develops training programs and guides, and trains staff on work procedures and operating instructions. Ensures disaster recovery is in place for critical systems. Improves operations, decreases turnaround times, and streamlines work processes to provide quality customer service. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of management and supervisory principles and practices. Knowledge of current IT systems and data systems technology, security, operations, and practices. Knowledge of budget processes. Knowledge of project and resource management. Skill in organizing and assigning work effectively and efficiently. Skill in understanding the organization and operation of the City and departments, as necessary. Skill in operating computers and related software applications. Skill in conducting hardware and software evaluations, performing selection, and acquisition functions. Skill in analyzing and solving complex problems for the enterprise department. Ability to develop, implement, and administer a budget. Ability to prepare budget requests and monitor expenditures for budgetary compliance. Ability to read and interpret standard accounting and financial reports. Ability to conduct research and analyze and interpret research findings. Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations. Ability to train, assign, and direct work activities. Ability to understand complex program structures and how they impact enterprise departments and the City. Ability in handling and resolving conflict and uncertain situations. Ability to communicate in a clear and concise manner to effectively convey complex and detailed information, both verbally and in writing. Ability to represent management and present program information. Ability to maintain effective and professional relationships. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the position are graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience. Experience may substitute for education up to four (4) years. Do you meet each the minimum qualifications? Yes No * Please describe your experience with enterprise server technologies, cloud computing platforms, and hybrid IT environments. (Open Ended Question) * Please describe your hands-on experience server administration, virtualization, and cloud services. (Open Ended Question) * Please describe your experience in managing enterprise server infrastructure, including operating systems (e.g., Windows Server, Linux), server hardware, and network infrastructure. (Open Ended Question) * Please describe your experience troubleshooting complex technical issues, identifying root causes, and implementing effective solutions. (Open Ended Question) * Please describe your experience in performance optimization and capacity planning. (Open Ended Question) * Describe your hands-on experience with IT infrastructure and business application support services. Indicate the position listed in your application that supports your answer. (Open Ended Question) * Describe your experience implementing general business IT applications and Airport IT applications. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * The Transportation Security Administration (TSA-division of the USA Dept. of Homeland Security) requires all employees of the Austin-Bergstrom International Airport to pass a minimum 10-year criminal background investigation and security threat assessment. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Check to be hired. I acknowledge and understand this position requires a 10-year Criminal Background Investigation and security threat assessment * Were you referred to this opportunity by a current Aviation employee? If yes, please provide the employee’s full name. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
Apr 23, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience. Experience may substitute for education up to four (4) years. Licenses and Certifications Required: None. Notes to Applicants POSITION OVERVIEW : Austin Bergstrom International Airport is seeking an exceptional candidate to serve as IT Manager responsible for our IT business application support services. This position will be responsible for monitoring daily operations of the Airport IT infrastructure, coordinating implementation of IT initiatives, reviewing and making recommendations on new applications, assisting with strategic IT decisions and managing third-party contracts for AUS vendors. The IT Manager will provide guidance to staff for professional and leadership development, and define actionable goals for the development and implementation of practices and policies that support the strategic vision of the Airport. The position will also manage a budget, including financial tracking, reporting and contract management. Stay current with latest Airport IT solutions and provide recommendations for future direction. Demonstrate agility and adaptability in meeting operational requirements, goals, and monitoring team and vendor effectiveness and performance. The successful candidate will possess strong leadership skills with a vision to think strategically in moving the Airport forward. ASSESSMENT : A skills assessment will be required for this position. TRAVEL : If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. APPLICATION INFORMATION : A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application. The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions inquiring about experience should be reflected on your application. VETERAN : Veteran candidates will be required to provide a copy of their DD214 at the time of interview. GOOD STANDING - DEPARTMENT / DIVISION POSTINGS : Employees, in Good Standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified. ESSENTIAL PERSONNEL : This position is categorized as an Essential Personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and in some cases when they are not scheduled. CRIMINAL HISTORY BACKGROUND CHECK : Top candidate will be subject to a minimum 10 year criminal background check and security threat assessment. LANGUAGE : Must have the ability to read, write, and fluently speak in English. WORK HOURS : Shift may change according to departmental needs. Work hours may include after hours, holidays, and weekend work DEPARTMENT MAY CLOSE THE JOB POSTING AT ANY TIME AFTER 7 DAYS Pay Range $47.75 - $62.07 Hours Monday - Friday 8:00 a.m. - 5:00 p.m. Hours may change depending on departmental needs. Work hours may include after-hours, holidays, and weekend work. Job Close Date 05/06/2024 Type of Posting External Department Aviation Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Bergstrom International Airport Preferred Qualifications Deep understanding of enterprise server technologies, cloud computing platforms, and hybrid IT environments. Hands-on experience with server administration, virtualization, and cloud services. Proficiency in managing enterprise server infrastructure, including operating systems (e.g., Windows Server, Linux), server hardware, and network infrastructure. Analytical mindset with the ability to troubleshoot complex technical issues, identify root causes, and implement effective solutions. Experience in performance optimization and capacity planning. Hands-on experience with IT infrastructure and business application support services. Experience implementing general business IT applications and Airport IT applications. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Plans, organizes, schedules, and coordinates the work supporting large-scale corporate and enterprise-level information systems. Provides advanced technical leadership on integrating complex existing or new information system technologies. Monitors and evaluates staff performance to accomplish tasks and established objectives, and ensures compliance with City of Austin personnel, security, and department procedures. Prepares operating budgets, reviews ongoing expenditures to ensure adherence to budgets, and coordinates recurrent program/project budgets and resource forecasts. Manages the coordination of complex projects with other City departments, project teams, and agencies using industry best practices to gain maximum value from combined systems. Researches complex commercial products, technology solutions, and participates in the development of vendor contracts, performs vendor management and contract management duties, and prepares and evaluates Requests for Proposal (RFPs). Prepares, reviews, and approves documentation for procurement of IT systems. May exercise oversight of departmental IT purchases. Develops and prepares management and productivity reports, studies, and analyses. Develops training programs and guides, and trains staff on work procedures and operating instructions. Ensures disaster recovery is in place for critical systems. Improves operations, decreases turnaround times, and streamlines work processes to provide quality customer service. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of management and supervisory principles and practices. Knowledge of current IT systems and data systems technology, security, operations, and practices. Knowledge of budget processes. Knowledge of project and resource management. Skill in organizing and assigning work effectively and efficiently. Skill in understanding the organization and operation of the City and departments, as necessary. Skill in operating computers and related software applications. Skill in conducting hardware and software evaluations, performing selection, and acquisition functions. Skill in analyzing and solving complex problems for the enterprise department. Ability to develop, implement, and administer a budget. Ability to prepare budget requests and monitor expenditures for budgetary compliance. Ability to read and interpret standard accounting and financial reports. Ability to conduct research and analyze and interpret research findings. Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations. Ability to train, assign, and direct work activities. Ability to understand complex program structures and how they impact enterprise departments and the City. Ability in handling and resolving conflict and uncertain situations. Ability to communicate in a clear and concise manner to effectively convey complex and detailed information, both verbally and in writing. Ability to represent management and present program information. Ability to maintain effective and professional relationships. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the position are graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience. Experience may substitute for education up to four (4) years. Do you meet each the minimum qualifications? Yes No * Please describe your experience with enterprise server technologies, cloud computing platforms, and hybrid IT environments. (Open Ended Question) * Please describe your hands-on experience server administration, virtualization, and cloud services. (Open Ended Question) * Please describe your experience in managing enterprise server infrastructure, including operating systems (e.g., Windows Server, Linux), server hardware, and network infrastructure. (Open Ended Question) * Please describe your experience troubleshooting complex technical issues, identifying root causes, and implementing effective solutions. (Open Ended Question) * Please describe your experience in performance optimization and capacity planning. (Open Ended Question) * Describe your hands-on experience with IT infrastructure and business application support services. Indicate the position listed in your application that supports your answer. (Open Ended Question) * Describe your experience implementing general business IT applications and Airport IT applications. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * The Transportation Security Administration (TSA-division of the USA Dept. of Homeland Security) requires all employees of the Austin-Bergstrom International Airport to pass a minimum 10-year criminal background investigation and security threat assessment. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Check to be hired. I acknowledge and understand this position requires a 10-year Criminal Background Investigation and security threat assessment * Were you referred to this opportunity by a current Aviation employee? If yes, please provide the employee’s full name. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
Supervisor Long Term Support Services CalOptima CalOptima Health is seeking a highly motivated an experienced Supervisor Long Term Support Services to join our team. The Supervisor, Long Term Support Services will be responsible for planning, organizing, developing and implementing the principles, programs, policies and procedures employed in the delivery of Long Term Services and Supports (LTSS) to members in the community and institutionalized settings. The incumbent will be responsible for the management of the day-to-day operational activities for LTSS programs: Long Term Care (LTC), Community Based Adult Services (CBAS) and CalAIM (Enhanced Care Management (ECM) and Community Supports (CS)), while interacting with internal/external management staff, providers, vendors, health networks and other internal and external customers in a professional, positive and competent manner. The incumbent will be responsible for supervising and monitoring the ongoing and daily activities of the department staff. In addition, the incumbent will resolve members' and providers' issues and barriers ensuring excellent customer service. The incumbent will manage staff coverage in all areas of LTSS to complete all assignments, the orienting and training of new employees and ensure contractual and regulatory requirements are met. Position Information: Department: Long Term Care Salary Grade: N - $95,000 - $155,078 ($45.67 - $74.5567) Work Arrangement: Partial Telework **This position is eligible for telework in California.** Duties & Responsibilities: 80% - Supervisory Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Supervises, trains and audits the LTSS Medical Case Managers, Social Workers, Program Specialists and non-clinical staff such as Personal Care Coordinators (PCC), Medical Authorization Assistants (MAA) and Administrative Assistants (AA) per Medi-Cal processing guidelines. Serves as a resource to departmental and organizational staff which includes internal departments and affiliated health networks, regarding authorization rules and processes. Manages the day-to-day activities of the department to ensure compliance with company policies and regulatory requirements. Attends all LTSS required meetings, Concurrent Review and Case Management clinical rounds and other meetings, including internal and external interdisciplinary care team meetings as needed or assigned. Makes staffing assignments and recommendations based on authorization priority, overall workload and staffing needs per program to ensure daily workloads are fulfilled with a cost-effective use of resources and time. Provides on-going/periodic in-service training for all staff based on audit findings and facilitates the on-going development and education of staff. Trains, evaluates and provides performance feedback to staff as needed, including day-to-day coaching and performance feedback to individuals, annual and 90-day appraisals and Performance Improvement Plans based on individual needs; involves Human Resources as necessary. Establishes and maintains effective working relationships with public and private agencies providing long term support services to members, including assisting health networks and other departments to minimize barriers to discharge planning. Resolves provider/vendor/member problems related to the delivery of LTSS. 15% - Program Support Conducts audits as assigned by LTSS management team as required by policy and procedure, including auditing for quantity and quality of work completed and timeliness required by regulations. Provides assistance in the development and implementation of policies and procedures, as well as orientation. Identifies areas of improvement in workflows, assists in the creation of desktop procedures and new workflows for corrective action and educates the LTSS staff on new/revised workflow processes. Assists the Manager of LTSS in all areas of the department to ensure departmental and organizational goals are met, including the requirement to be able to complete authorization approvals for CBAS, LTC, ECM and CS programs. Works with the Information Technology Services (ITS) and reporting departments to support the department in the creation of reports that ensures monitoring and reporting of LTSS program activities to regulatory agencies as required by the organization and regulatory entities. 5% - Completes other projects and duties as assigned. Minimum Qualifications: Bachelor's degree in a healthcare related field required. Current unrestricted Registered Nurse (RN) License to practice in the State of California required. For non-RNs, a master's degree in healthcare, social work or related field required. 3 years of experience in applying Managed Care, Medicare, and Medi-Cal guidelines to skilled nursing facilities, CBAS, or CalAIM. Experience working with Long Term Care, Health Facilities, Managed Care, Geriatrics, or persons with disabilities required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Valid driver's license and vehicle or other approved means of transportation, an acceptable driving record and current auto insurance will be required for work away from the primary office 25% of the time or more required. Preferred Qualifications: 1 year of supervisory and/or lead experience. Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is May 6, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/supervisor-long-term-support-services-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-5765d9899afb5041bc842ddfac880846
Apr 24, 2024
Supervisor Long Term Support Services CalOptima CalOptima Health is seeking a highly motivated an experienced Supervisor Long Term Support Services to join our team. The Supervisor, Long Term Support Services will be responsible for planning, organizing, developing and implementing the principles, programs, policies and procedures employed in the delivery of Long Term Services and Supports (LTSS) to members in the community and institutionalized settings. The incumbent will be responsible for the management of the day-to-day operational activities for LTSS programs: Long Term Care (LTC), Community Based Adult Services (CBAS) and CalAIM (Enhanced Care Management (ECM) and Community Supports (CS)), while interacting with internal/external management staff, providers, vendors, health networks and other internal and external customers in a professional, positive and competent manner. The incumbent will be responsible for supervising and monitoring the ongoing and daily activities of the department staff. In addition, the incumbent will resolve members' and providers' issues and barriers ensuring excellent customer service. The incumbent will manage staff coverage in all areas of LTSS to complete all assignments, the orienting and training of new employees and ensure contractual and regulatory requirements are met. Position Information: Department: Long Term Care Salary Grade: N - $95,000 - $155,078 ($45.67 - $74.5567) Work Arrangement: Partial Telework **This position is eligible for telework in California.** Duties & Responsibilities: 80% - Supervisory Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Supervises, trains and audits the LTSS Medical Case Managers, Social Workers, Program Specialists and non-clinical staff such as Personal Care Coordinators (PCC), Medical Authorization Assistants (MAA) and Administrative Assistants (AA) per Medi-Cal processing guidelines. Serves as a resource to departmental and organizational staff which includes internal departments and affiliated health networks, regarding authorization rules and processes. Manages the day-to-day activities of the department to ensure compliance with company policies and regulatory requirements. Attends all LTSS required meetings, Concurrent Review and Case Management clinical rounds and other meetings, including internal and external interdisciplinary care team meetings as needed or assigned. Makes staffing assignments and recommendations based on authorization priority, overall workload and staffing needs per program to ensure daily workloads are fulfilled with a cost-effective use of resources and time. Provides on-going/periodic in-service training for all staff based on audit findings and facilitates the on-going development and education of staff. Trains, evaluates and provides performance feedback to staff as needed, including day-to-day coaching and performance feedback to individuals, annual and 90-day appraisals and Performance Improvement Plans based on individual needs; involves Human Resources as necessary. Establishes and maintains effective working relationships with public and private agencies providing long term support services to members, including assisting health networks and other departments to minimize barriers to discharge planning. Resolves provider/vendor/member problems related to the delivery of LTSS. 15% - Program Support Conducts audits as assigned by LTSS management team as required by policy and procedure, including auditing for quantity and quality of work completed and timeliness required by regulations. Provides assistance in the development and implementation of policies and procedures, as well as orientation. Identifies areas of improvement in workflows, assists in the creation of desktop procedures and new workflows for corrective action and educates the LTSS staff on new/revised workflow processes. Assists the Manager of LTSS in all areas of the department to ensure departmental and organizational goals are met, including the requirement to be able to complete authorization approvals for CBAS, LTC, ECM and CS programs. Works with the Information Technology Services (ITS) and reporting departments to support the department in the creation of reports that ensures monitoring and reporting of LTSS program activities to regulatory agencies as required by the organization and regulatory entities. 5% - Completes other projects and duties as assigned. Minimum Qualifications: Bachelor's degree in a healthcare related field required. Current unrestricted Registered Nurse (RN) License to practice in the State of California required. For non-RNs, a master's degree in healthcare, social work or related field required. 3 years of experience in applying Managed Care, Medicare, and Medi-Cal guidelines to skilled nursing facilities, CBAS, or CalAIM. Experience working with Long Term Care, Health Facilities, Managed Care, Geriatrics, or persons with disabilities required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Valid driver's license and vehicle or other approved means of transportation, an acceptable driving record and current auto insurance will be required for work away from the primary office 25% of the time or more required. Preferred Qualifications: 1 year of supervisory and/or lead experience. Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is May 6, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/supervisor-long-term-support-services-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-5765d9899afb5041bc842ddfac880846
Medical Case Manager (Long Term Support Services) CalOptima CalOptima Health is seeking a highly motivated an experienced Medical Case Manager (Long Term Support Services) to join our team. The Medical Case Manager (Long Term Support Services) is part of an advanced specialty collaborative practice, responsible for case management, care coordination, authorization and utilization management of the assigned population of focus (Community Adult Based Services (CBAS), CalAIM, complex discharge and long term care (LTC) members residing in nursing facilities under custodial care) including members in the OneCare Programs, Medi-Cal only members or members living in the intermediate care facilities under regional center guidelines. The incumbent will perform utilization functions and authorizations, provide coordination of care and ongoing case management services for CalOptima Health members discharging from LTC facilities. Discharge planning may include services for CalAIM, LTC and CBAS. The incumbent will review and determine medical eligibility based on approved criteria/guidelines, National Committee for Quality Assurance (NCQA) standards, Medicare, Medi-Cal and CDA guidelines and will facilitate communication and coordination among all participants of the health care team and the member to ensure services are provided to promote quality cost-effective outcomes. The incumbent will provide intensive case management in a collaborative process that includes assessment, planning, implementation, coordination, monitoring and evaluation of the member's needs. The incumbent will be the subject matter expert and acts as a liaison to Orange County based community agencies, CalAIM program and providers, CBAS centers, In-Home Support Services (IHSS) liaisons, skilled nursing facilities, members and providers. Position Information: Department: Long Term Care Salary Grade: K - $70,000 - $114,268 ($33.65 - $54.9365) Work Arrangement: Partial Telework **This position is eligible for telework in California.** Duties & Responsibilities: 85% - Medical Review Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Applies utilization management, authorizations and case management/nursing processes that include assessment, care planning collaboration, advocacy, implementation/intervention, monitoring and evaluation of a member's status. Performs and/or reviews clinical assessments by using CalAIM, CalOptima Health and DHCS approved standardized tools such as Pre-Admission Screening and Resident Review (PASRR), Minimum Data Set (MDS), CBAS Eligibility Determination Tool (CEDT), Health Risk Assessment (HRA), Individual Plans of Care, etc. Participates in hospital rounds. Collaborates with hospitals on complex discharges. Communicates timely with CalAIM providers and members to coordinate and initiate Community Support (CS) services and (ECM) Enhanced Case Management. Completes all documentation accurately and appropriately for data entry into the utilization management or care management system at the time of the telephone call or fax to include any authorization updates. Reviews and evaluates proposed services utilizing medical criteria, established policies and procedures, Title 22, Medicare and/or Medi-Cal guidelines. This includes review of submitted medical documentation. Determines the appropriate action regarding the service being requested for approval, modification or denial and refers to the Medical Director for review when necessary. Initiates contact with patient, family and treating physicians as needed to obtain additional information or to introduce the role of CalAIM and case management. Analyzes all requests with the objective of monitoring utilization of services, which includes medical appropriateness and identify potentially high cost, complex cases for high level case management intervention. For short-term cases, conducts a thorough and objective assessment of the member's current physical, psychosocial and environmental status and gathers all information pertinent to the case. Develops, implements and monitors a care plan through the interdisciplinary team process in conjunction with the individual member and family in internal and external settings across the continuum of care. Assesses member's status and progress routinely; if progress is static or regressive, determines reason and proactively encourages appropriate referrals to a higher level of case management or makes appropriate adjustments in the care plan, providers and/or services to promote better outcomes. Reports cost analysis, quality of care and/or quality of life improvements as measured against the case management goals. Establishes means of communication and collaboration with CalAIM providers, other team members, physicians, CBAS centers, IHSS liaisons, community agencies, health networks, skilled nursing facilities and administrators. Prepares and maintains appropriate documentation of patient care and progress within the care plan. Acts as an advocate in the member's best interest for necessary funding, treatment alternatives, timelines and coordination of care and frequent evaluations of progress and goals. Works collaboratively with staff members from various disciplines involved in patient care with an emphasis on interpreting and problem-solving complex cases. Documents case notes and rationale for all decisions in the Medical Management System (i.e., JIVA, CCMS system, Altruista Guiding Care, etc). Conducts assessments by collecting in-depth information about a member's situation, identifies high-risk needs, issues and resources and gathers all information pertinent to the case to write referrals for any gaps in services. Plans and determines specific objectives, goals and actions as identified through the assessment process and makes recommendations to nursing facilities for the care of the patients. Implements by conducting specific interventions, including referring members to outside resources and/or community agencies that will result in meeting the goals established in the care plan. Supports implementation of the care plan through an interdisciplinary team process in conjunction with the member, family and all participants of the health care team. Monitors established measurable goals and routinely assesses the member's status and progress to proactively make appropriate recommendations for adjustments in the care plan, providers and/or services to promote better outcomes. Performs utilization review of services requested for members in case management by reviewing all pertinent medical records for medical necessity, applying medical review protocols and criteria and meeting the timeframes per the Utilization Management policies and procedures. 10% - Administrative Support Assists the Manager, Long-Term Support Services in identifying areas of needed staff training and in maintaining current data resources. Maintains confidentiality of the member's medical information. 5% - Other Completes other projects and duties as assigned. Minimum Qualifications: Associate degree in nursing (ADN) required. 3 years of clinical experience with the health needs of the population served required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Preferred Qualifications: Bachelor's degree in nursing (BSN). 2 years of experience in Long Term Care, Community Health, Managed Care Medi-Cal, Medicare programs. Active Commission for Case Manager (CCM) certification. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese). Required Licensure / Certifications: Current, unrestricted Registered Nurse (RN) license to practice in the state of California required. A valid driver's license and vehicle or other approved means of transportation, an acceptable driving record and current auto insurance will be required for work away from the primary office approximately 50% of the time. Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is April 29, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/medical-case-manager-long-term-support-services-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-84064ecd94c56741ac890d47513dd445
Apr 16, 2024
Full Time
Medical Case Manager (Long Term Support Services) CalOptima CalOptima Health is seeking a highly motivated an experienced Medical Case Manager (Long Term Support Services) to join our team. The Medical Case Manager (Long Term Support Services) is part of an advanced specialty collaborative practice, responsible for case management, care coordination, authorization and utilization management of the assigned population of focus (Community Adult Based Services (CBAS), CalAIM, complex discharge and long term care (LTC) members residing in nursing facilities under custodial care) including members in the OneCare Programs, Medi-Cal only members or members living in the intermediate care facilities under regional center guidelines. The incumbent will perform utilization functions and authorizations, provide coordination of care and ongoing case management services for CalOptima Health members discharging from LTC facilities. Discharge planning may include services for CalAIM, LTC and CBAS. The incumbent will review and determine medical eligibility based on approved criteria/guidelines, National Committee for Quality Assurance (NCQA) standards, Medicare, Medi-Cal and CDA guidelines and will facilitate communication and coordination among all participants of the health care team and the member to ensure services are provided to promote quality cost-effective outcomes. The incumbent will provide intensive case management in a collaborative process that includes assessment, planning, implementation, coordination, monitoring and evaluation of the member's needs. The incumbent will be the subject matter expert and acts as a liaison to Orange County based community agencies, CalAIM program and providers, CBAS centers, In-Home Support Services (IHSS) liaisons, skilled nursing facilities, members and providers. Position Information: Department: Long Term Care Salary Grade: K - $70,000 - $114,268 ($33.65 - $54.9365) Work Arrangement: Partial Telework **This position is eligible for telework in California.** Duties & Responsibilities: 85% - Medical Review Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Applies utilization management, authorizations and case management/nursing processes that include assessment, care planning collaboration, advocacy, implementation/intervention, monitoring and evaluation of a member's status. Performs and/or reviews clinical assessments by using CalAIM, CalOptima Health and DHCS approved standardized tools such as Pre-Admission Screening and Resident Review (PASRR), Minimum Data Set (MDS), CBAS Eligibility Determination Tool (CEDT), Health Risk Assessment (HRA), Individual Plans of Care, etc. Participates in hospital rounds. Collaborates with hospitals on complex discharges. Communicates timely with CalAIM providers and members to coordinate and initiate Community Support (CS) services and (ECM) Enhanced Case Management. Completes all documentation accurately and appropriately for data entry into the utilization management or care management system at the time of the telephone call or fax to include any authorization updates. Reviews and evaluates proposed services utilizing medical criteria, established policies and procedures, Title 22, Medicare and/or Medi-Cal guidelines. This includes review of submitted medical documentation. Determines the appropriate action regarding the service being requested for approval, modification or denial and refers to the Medical Director for review when necessary. Initiates contact with patient, family and treating physicians as needed to obtain additional information or to introduce the role of CalAIM and case management. Analyzes all requests with the objective of monitoring utilization of services, which includes medical appropriateness and identify potentially high cost, complex cases for high level case management intervention. For short-term cases, conducts a thorough and objective assessment of the member's current physical, psychosocial and environmental status and gathers all information pertinent to the case. Develops, implements and monitors a care plan through the interdisciplinary team process in conjunction with the individual member and family in internal and external settings across the continuum of care. Assesses member's status and progress routinely; if progress is static or regressive, determines reason and proactively encourages appropriate referrals to a higher level of case management or makes appropriate adjustments in the care plan, providers and/or services to promote better outcomes. Reports cost analysis, quality of care and/or quality of life improvements as measured against the case management goals. Establishes means of communication and collaboration with CalAIM providers, other team members, physicians, CBAS centers, IHSS liaisons, community agencies, health networks, skilled nursing facilities and administrators. Prepares and maintains appropriate documentation of patient care and progress within the care plan. Acts as an advocate in the member's best interest for necessary funding, treatment alternatives, timelines and coordination of care and frequent evaluations of progress and goals. Works collaboratively with staff members from various disciplines involved in patient care with an emphasis on interpreting and problem-solving complex cases. Documents case notes and rationale for all decisions in the Medical Management System (i.e., JIVA, CCMS system, Altruista Guiding Care, etc). Conducts assessments by collecting in-depth information about a member's situation, identifies high-risk needs, issues and resources and gathers all information pertinent to the case to write referrals for any gaps in services. Plans and determines specific objectives, goals and actions as identified through the assessment process and makes recommendations to nursing facilities for the care of the patients. Implements by conducting specific interventions, including referring members to outside resources and/or community agencies that will result in meeting the goals established in the care plan. Supports implementation of the care plan through an interdisciplinary team process in conjunction with the member, family and all participants of the health care team. Monitors established measurable goals and routinely assesses the member's status and progress to proactively make appropriate recommendations for adjustments in the care plan, providers and/or services to promote better outcomes. Performs utilization review of services requested for members in case management by reviewing all pertinent medical records for medical necessity, applying medical review protocols and criteria and meeting the timeframes per the Utilization Management policies and procedures. 10% - Administrative Support Assists the Manager, Long-Term Support Services in identifying areas of needed staff training and in maintaining current data resources. Maintains confidentiality of the member's medical information. 5% - Other Completes other projects and duties as assigned. Minimum Qualifications: Associate degree in nursing (ADN) required. 3 years of clinical experience with the health needs of the population served required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Preferred Qualifications: Bachelor's degree in nursing (BSN). 2 years of experience in Long Term Care, Community Health, Managed Care Medi-Cal, Medicare programs. Active Commission for Case Manager (CCM) certification. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese). Required Licensure / Certifications: Current, unrestricted Registered Nurse (RN) license to practice in the state of California required. A valid driver's license and vehicle or other approved means of transportation, an acceptable driving record and current auto insurance will be required for work away from the primary office approximately 50% of the time. Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is April 29, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/medical-case-manager-long-term-support-services-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-84064ecd94c56741ac890d47513dd445
City of San Jose
United States, California, San Jose
The San José Police Department is dedicated to providing public safety through community partnerships and 21st Century Policing practices, ensuring equity for all. The Department is committed to treating all of San Jose's diverse community members with dignity, fairness, and respect, while protecting their rights and providing equal protection under the law.The San Jose Police Department is seeking a Division Manager for the Operations Support Services Division (OSSD) of the department. OSSD is comprised of approximately 89 employees, with a budget of approximately $9.4 million dollars. The OSSD Division Manager is an essential position within the Police Department and reports directly to the Captain of Bureau of Administration (BOA). BOA and the OSSD operate and maintain critical systems in support of public safety on a 24/7 basis. The primary purpose of OSSD is to manage and maintain local, state and federal databases in order to assist in the identification, apprehension and prosecution of criminal offenders and to ensure officer and public safety. The Division is divided into five units, which include: Vehicle Records Unit, Report Processing Unit, Warrants Unit, Services & Communications Unit, and Fingerprints. The Vehicle Records Unit processes all reports and calls related to stolen, recovered, impounded, private property towed, and repossessed vehicles. The Unit enters and updates data in all local, state, and national databases. Duties include coordinating with investigative units on the release of vehicles held for investigation or as evidence of crime. The Report Processing Unit processes all incoming reports and provides a variety of services to the public, officers, and other government and law enforcement agencies. The Warrants Unit processes all warrants. Duties include 24/7 "hit confirmation" for officers and other agencies checking the status of warrants, sending warrant abstracts to arresting agencies, managing "due diligence" documentation, purging expired warrants, updating local, state, and national databases, and providing services to members of the public who "self-surrender". This Unit is also responsible for processing traffic citations. The Services & Communications Unit provides a variety of services to officers, other agencies and the members of the public. Services include data retrieval, requests for copies of reports, background requests and Clearance Letters for Visa & Immigration purposes. The Unit also processes subpoenas for records and Public Records requests. Duties include entries and updates of firearms and property in all local, state and national databases. The Fingerprint Unit processes all "non-custodial" bookings and registrants. This Unit is also responsible for managing local, state, and national databases for all criminal citations. This position will oversee OSSD and related issues in support of the Police Department's mission. The OSSD Division Manager will work closely with the Communications and Systems Development Division Managers and must possess strong leadership, decision-making, and collaborative skills. The Division Manager will take a critical role in developing a cohesive work environment and change management for the future. The Division Manager will set division policy related to OSSD protocol and will ensure workforce productivity through effective interpersonal skills and adherence to instituted procedures. The Division Manager will supervise shift managers, assign and prioritize staff work, evaluate the performance of mid-level managers, act as the Custodian of Record for most records retained in the department, coordinate the release of Public Records Acts requests, and monitor the evaluation process for all of the Division employees. The Division Manager will be responsible for preparing, administering and managing the Division budget. This will include drafting purchasing documents and maintenance of contracts. This will be accomplished by negotiating contracts, scheduling vendors and requesting services. The Division Manager will be responsible for holding contractors accountable in an expeditious and efficient manner. Additionally, the Division manager will be responsible for authorizing expenditures in compliance with City protocols and that the division budget is kept within the appropriate authorizations. The Division Manager will oversee the management of all aspects of policy related to the Division's operation. This includes management of the Division's access to local, regional, state and nationwide databases such as the Records Management System (RMS), California Law Enforcement Telecommunications (CLETS), Sheriff's Law Enforcement Telecommunications (SLETS), National Crime Information Center (NCIC) and Criminal Justice Information Control (CJIC) systems. The Division Manager will prepare and present Department reports for Senior Management and City Council. This will include preparing Annual Performance Plans and Quarterly Program Management Reports that encompass measures, accomplishments and needs of the Division. The salary range for this classification is $131,187 to $207,658 annually. This salary range(s) includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates' qualifications and experience. The essential functions of this position are as follows: - A history of effectively managing staff and working in an environment in which senior department managers regularly balance competing expectations from groups with diverse points of views and interests. -Skill in creating new approaches to a variety of unprecedented and problematic situations. -Ability to manage a complex operation, communicate well with an experienced staff, including the oversight of a police support services operation for both day-to-day operations as well as future development. -Politically astute and able to establish trust with other City departments, as well as outside public and private agencies. -Strong leadership ability relating to employee supervision, motivation, training and hiring, including mentoring and coaching. -Understand and communicate information about complex systems to individuals with varying levels of experience. -Knowledge of modern law enforcement systems, such as: California Law Enforcement Telecommunications Systems (CLETS), Automated Field Reporting (AFR)/Records Management Systems (RMS) and Law Enforcement information sharing systems, etc.. - Reviews and interprets Federal, State, and local mandates and departmental policies and procedures. Including participating in both DOJ and FBI audits -As the Custodian of Record appear in court. -Effective communication skills and approachability with staff at all levels. -Commitment to excellence and customer service. -Ability to clearly express ideas, verbally and in written form. -The division operates 24 hours a day, 365 days of the year including holidays. As such, the Division Manager must be available via telephone at all times. This position will require the employee to work 5 days a week and may be scheduled to work evenings, nights and/or weekends. Education and Experience Bachelor ' s Degree in a closely related field and six years of progressively responsible directly related experience, including three years of supervisory experience. Required Licensing (positions in this class may require one or more of the following): Valid CA Driver ' s License Desirable Qualifications Completed CLETS Train the Trainer In a position that included Department of Justice -
Agency CLETS Coordinator assignments. POST Records Supervisor Certificate The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical systems, principles and practices, Citywide and departmental procedures/policies, and federal, state and local rules and regulations. Knowledge of: modern law enforcement systems such as: California Law Enforcement Telecommunications Systems (CLETS), Automated Field Reporting (AFR)/Records Management Systems (RMS), Law Enforcement information sharing systems and systems security are highly desired. Leadership - Leads by example; is accountable for all aspects of the unit, demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, encourages and rewards risk-taking, allowing others to learn from mistakes. Management - evaluates priorities to ensure the 'true' top priorities are handled satisfactorily; sets clear goals for the employees and their work units. Can delegate responsibilities to direct reports and ensure adequate project completion. Maintaining Personal Credibility/Meeting Ethical Standards - When confronted with ethical dilemmas, acts in a way that reflects relevant law, policy and procedures, agency values, and personal values. Analytical Thinking - Approaches a situation or problem by defining the problem or issues; identifies a set of features, parameters, or considerations to take into account; collects and analyzes data; uses logic and intuition to arrive at conclusions and recommendations. Communication Skills - Communicates and listens effectively and responds in a timely, effective, positive, and respectful manner; written reports and correspondence are accurate, complete, current, well-organized, legible, concise, neat, and in proper grammatical form. Project Management - ensures support for projects and implements agency goals and strategic objectives. Political Skill - In taking action, demonstrates an understanding and consideration of how it will impact stakeholders and affected areas in the organization. Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Supervision - sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources. Teamwork & Interpersonal Skills - Demonstrates a positive attitude and flexibility along with the ability to develop effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Technical Credibility - Appropriately applies procedures, requirements, regulations, and policies to related service delivery or regulatory activities. Selection Process The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the job specific questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, as well as a background investigation. You will be prompted to answer the following job-specific questions during the online application. Do you have at least (3) three years of experience working with federal and state laws, rules and regulations, and local codes and standards as they apply to law enforcement operations? If yes, describe in detail this experience and include your position or title at the time. Do you have experience with modern law enforcement systems such as California Law Enforcement Telecommunications Systems (CLETS), and Automated Field Reporting (AFR)/Records Management Systems (RMS), and Law Enforcement information sharing systems? If so, please describe your experience; be sure to list the name of the system, number of years of experience, and your level of responsibility for each system. Do you have experience with managing a budget? If yes describe this experience in detail including the amount of the budget and the scope of your responsibilities. Include the name of the organization. Do you have experience with program management for specific projects? If yes describe this experience in detail including the types of projects and the scope of your responsibilities. Please describe any specialized training and/or courses you have received related to this position such as police records management, public records disclosure, or law enforcement telecommunication. Please be sure to include information related to the source of the training such as DOJ, POST, CLEARS, etc. If you have questions about the duties of this position, please contact Veronica Andrade by email at Veronica.Andrade@sanjoseca.gov . If you have questions about the recruitment process, please contact Alexandria Rodriguez by email at Alexandria.Rodriguez@sanjoseca.gov . This classification is part of Executive Management (MGT).
Apr 26, 2024
Full Time
The San José Police Department is dedicated to providing public safety through community partnerships and 21st Century Policing practices, ensuring equity for all. The Department is committed to treating all of San Jose's diverse community members with dignity, fairness, and respect, while protecting their rights and providing equal protection under the law.The San Jose Police Department is seeking a Division Manager for the Operations Support Services Division (OSSD) of the department. OSSD is comprised of approximately 89 employees, with a budget of approximately $9.4 million dollars. The OSSD Division Manager is an essential position within the Police Department and reports directly to the Captain of Bureau of Administration (BOA). BOA and the OSSD operate and maintain critical systems in support of public safety on a 24/7 basis. The primary purpose of OSSD is to manage and maintain local, state and federal databases in order to assist in the identification, apprehension and prosecution of criminal offenders and to ensure officer and public safety. The Division is divided into five units, which include: Vehicle Records Unit, Report Processing Unit, Warrants Unit, Services & Communications Unit, and Fingerprints. The Vehicle Records Unit processes all reports and calls related to stolen, recovered, impounded, private property towed, and repossessed vehicles. The Unit enters and updates data in all local, state, and national databases. Duties include coordinating with investigative units on the release of vehicles held for investigation or as evidence of crime. The Report Processing Unit processes all incoming reports and provides a variety of services to the public, officers, and other government and law enforcement agencies. The Warrants Unit processes all warrants. Duties include 24/7 "hit confirmation" for officers and other agencies checking the status of warrants, sending warrant abstracts to arresting agencies, managing "due diligence" documentation, purging expired warrants, updating local, state, and national databases, and providing services to members of the public who "self-surrender". This Unit is also responsible for processing traffic citations. The Services & Communications Unit provides a variety of services to officers, other agencies and the members of the public. Services include data retrieval, requests for copies of reports, background requests and Clearance Letters for Visa & Immigration purposes. The Unit also processes subpoenas for records and Public Records requests. Duties include entries and updates of firearms and property in all local, state and national databases. The Fingerprint Unit processes all "non-custodial" bookings and registrants. This Unit is also responsible for managing local, state, and national databases for all criminal citations. This position will oversee OSSD and related issues in support of the Police Department's mission. The OSSD Division Manager will work closely with the Communications and Systems Development Division Managers and must possess strong leadership, decision-making, and collaborative skills. The Division Manager will take a critical role in developing a cohesive work environment and change management for the future. The Division Manager will set division policy related to OSSD protocol and will ensure workforce productivity through effective interpersonal skills and adherence to instituted procedures. The Division Manager will supervise shift managers, assign and prioritize staff work, evaluate the performance of mid-level managers, act as the Custodian of Record for most records retained in the department, coordinate the release of Public Records Acts requests, and monitor the evaluation process for all of the Division employees. The Division Manager will be responsible for preparing, administering and managing the Division budget. This will include drafting purchasing documents and maintenance of contracts. This will be accomplished by negotiating contracts, scheduling vendors and requesting services. The Division Manager will be responsible for holding contractors accountable in an expeditious and efficient manner. Additionally, the Division manager will be responsible for authorizing expenditures in compliance with City protocols and that the division budget is kept within the appropriate authorizations. The Division Manager will oversee the management of all aspects of policy related to the Division's operation. This includes management of the Division's access to local, regional, state and nationwide databases such as the Records Management System (RMS), California Law Enforcement Telecommunications (CLETS), Sheriff's Law Enforcement Telecommunications (SLETS), National Crime Information Center (NCIC) and Criminal Justice Information Control (CJIC) systems. The Division Manager will prepare and present Department reports for Senior Management and City Council. This will include preparing Annual Performance Plans and Quarterly Program Management Reports that encompass measures, accomplishments and needs of the Division. The salary range for this classification is $131,187 to $207,658 annually. This salary range(s) includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates' qualifications and experience. The essential functions of this position are as follows: - A history of effectively managing staff and working in an environment in which senior department managers regularly balance competing expectations from groups with diverse points of views and interests. -Skill in creating new approaches to a variety of unprecedented and problematic situations. -Ability to manage a complex operation, communicate well with an experienced staff, including the oversight of a police support services operation for both day-to-day operations as well as future development. -Politically astute and able to establish trust with other City departments, as well as outside public and private agencies. -Strong leadership ability relating to employee supervision, motivation, training and hiring, including mentoring and coaching. -Understand and communicate information about complex systems to individuals with varying levels of experience. -Knowledge of modern law enforcement systems, such as: California Law Enforcement Telecommunications Systems (CLETS), Automated Field Reporting (AFR)/Records Management Systems (RMS) and Law Enforcement information sharing systems, etc.. - Reviews and interprets Federal, State, and local mandates and departmental policies and procedures. Including participating in both DOJ and FBI audits -As the Custodian of Record appear in court. -Effective communication skills and approachability with staff at all levels. -Commitment to excellence and customer service. -Ability to clearly express ideas, verbally and in written form. -The division operates 24 hours a day, 365 days of the year including holidays. As such, the Division Manager must be available via telephone at all times. This position will require the employee to work 5 days a week and may be scheduled to work evenings, nights and/or weekends. Education and Experience Bachelor ' s Degree in a closely related field and six years of progressively responsible directly related experience, including three years of supervisory experience. Required Licensing (positions in this class may require one or more of the following): Valid CA Driver ' s License Desirable Qualifications Completed CLETS Train the Trainer In a position that included Department of Justice -
Agency CLETS Coordinator assignments. POST Records Supervisor Certificate The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical systems, principles and practices, Citywide and departmental procedures/policies, and federal, state and local rules and regulations. Knowledge of: modern law enforcement systems such as: California Law Enforcement Telecommunications Systems (CLETS), Automated Field Reporting (AFR)/Records Management Systems (RMS), Law Enforcement information sharing systems and systems security are highly desired. Leadership - Leads by example; is accountable for all aspects of the unit, demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, encourages and rewards risk-taking, allowing others to learn from mistakes. Management - evaluates priorities to ensure the 'true' top priorities are handled satisfactorily; sets clear goals for the employees and their work units. Can delegate responsibilities to direct reports and ensure adequate project completion. Maintaining Personal Credibility/Meeting Ethical Standards - When confronted with ethical dilemmas, acts in a way that reflects relevant law, policy and procedures, agency values, and personal values. Analytical Thinking - Approaches a situation or problem by defining the problem or issues; identifies a set of features, parameters, or considerations to take into account; collects and analyzes data; uses logic and intuition to arrive at conclusions and recommendations. Communication Skills - Communicates and listens effectively and responds in a timely, effective, positive, and respectful manner; written reports and correspondence are accurate, complete, current, well-organized, legible, concise, neat, and in proper grammatical form. Project Management - ensures support for projects and implements agency goals and strategic objectives. Political Skill - In taking action, demonstrates an understanding and consideration of how it will impact stakeholders and affected areas in the organization. Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Supervision - sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources. Teamwork & Interpersonal Skills - Demonstrates a positive attitude and flexibility along with the ability to develop effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Technical Credibility - Appropriately applies procedures, requirements, regulations, and policies to related service delivery or regulatory activities. Selection Process The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the job specific questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, as well as a background investigation. You will be prompted to answer the following job-specific questions during the online application. Do you have at least (3) three years of experience working with federal and state laws, rules and regulations, and local codes and standards as they apply to law enforcement operations? If yes, describe in detail this experience and include your position or title at the time. Do you have experience with modern law enforcement systems such as California Law Enforcement Telecommunications Systems (CLETS), and Automated Field Reporting (AFR)/Records Management Systems (RMS), and Law Enforcement information sharing systems? If so, please describe your experience; be sure to list the name of the system, number of years of experience, and your level of responsibility for each system. Do you have experience with managing a budget? If yes describe this experience in detail including the amount of the budget and the scope of your responsibilities. Include the name of the organization. Do you have experience with program management for specific projects? If yes describe this experience in detail including the types of projects and the scope of your responsibilities. Please describe any specialized training and/or courses you have received related to this position such as police records management, public records disclosure, or law enforcement telecommunication. Please be sure to include information related to the source of the training such as DOJ, POST, CLEARS, etc. If you have questions about the duties of this position, please contact Veronica Andrade by email at Veronica.Andrade@sanjoseca.gov . If you have questions about the recruitment process, please contact Alexandria Rodriguez by email at Alexandria.Rodriguez@sanjoseca.gov . This classification is part of Executive Management (MGT).
Announcement Number: 47198 Open to all qualified persons. Posted 04/26/2024 Close Date: 05/10/2024 Recruiter: DARRELL MORLAN Phone: (775)684-0126 Email: darrell.morlan@admin.nv.gov Applications accepted for another 14 Days 6 Hrs 55 Mins The Position Information Technology (IT) Managers are responsible for planning, organizing, directing, and controlling the IT activities, in one or more IT specialization areas, of the State, a department, or a division. Incumbents function as managers who train, supervise and evaluate the performance of subordinate supervisors; develop policies and procedures; and allocate staff and resources to accomplish goals and objectives. This recruitment is for an IT Manager 3 position located in Carson City, Nevada. The Information Technology (IT) Manager is responsible for planning, organizing, directing, and controlling the IT activities of the Client Services Unit within the State of Nevada Office of the CIO (OCIO). This position's responsibilities are focused on managing teams which deliver superior customer service in the areas of Enterprise Service Desk, HR Help Desk, Field Support Services, and Application Server Support. Ideal candidates for this position will possess leadership experience overseeing IT operations, a background in Enterprise IT service delivery, and a passion for improving processes, serving customers, and supporting critical statewide services. General responsibilities include developing, maintaining, and enforcing operational, security, hardware, and other miscellaneous IT services and standards including physical and logical security procedures for normal operations, business continuity, and disaster recovery; writing plans, policies, procedures, and standards for operational related functions including but not limited to security, business continuity, disaster recovery, customer service, software deployment, desktop implementations and replacements, and environmental maintenance; developing examining, and evaluating contracts for purchases of materials and services; participating in State IT activities and policy-making activities and/or serving on various ad hoc committees and workgroups; maintaining current knowledge of technological trends and advancements in the IT field and security management practices, laws, policies, and ethics; developing organizational structure, staffing patterns, and resource allocation to meet agency or division-wide goals and objectives; supervising subordinate managers, supervisors, and staff, including hiring, determining workload, delegating assignments, training, monitoring and evaluating performance, and taking disciplinary action; resolving problems; and performing related duties as assigned. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university with major course work in computer science, management information systems, or closely related field and seven years of progressively responsible professional IT experience which involved strategic planning, project management, quality assurance, and computer operations, systems administration, network administration, database administration, applications analysis and development, or information security. Four years of this experience must have been in a supervisory or project manager capacity; OR one year of experience as an IT Manager II in Nevada State service; OR two years of experience as an IT Professional IV in Information Security in Nevada State service for Information Security positions; OR an equivalent combination of education and experience. Special Requirements This position is subject to call-out or call-back. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. This position may be subject to working nights, weekends, and holidays. A valid driver's license or evidence of equivalent mobility is required at the time of appointment and as a condition of continued employment. Additional Position Criteria This position requires flexible/rotating shifts. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment 1) Describe your supervisory experience over an IT team. 2) Describe your experience with process engineering focused on customer service delivery. 3) Describe your experience managing IT Help Desk/Service Desk, and/or Desktop Support functions. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Apr 27, 2024
Full Time
Announcement Number: 47198 Open to all qualified persons. Posted 04/26/2024 Close Date: 05/10/2024 Recruiter: DARRELL MORLAN Phone: (775)684-0126 Email: darrell.morlan@admin.nv.gov Applications accepted for another 14 Days 6 Hrs 55 Mins The Position Information Technology (IT) Managers are responsible for planning, organizing, directing, and controlling the IT activities, in one or more IT specialization areas, of the State, a department, or a division. Incumbents function as managers who train, supervise and evaluate the performance of subordinate supervisors; develop policies and procedures; and allocate staff and resources to accomplish goals and objectives. This recruitment is for an IT Manager 3 position located in Carson City, Nevada. The Information Technology (IT) Manager is responsible for planning, organizing, directing, and controlling the IT activities of the Client Services Unit within the State of Nevada Office of the CIO (OCIO). This position's responsibilities are focused on managing teams which deliver superior customer service in the areas of Enterprise Service Desk, HR Help Desk, Field Support Services, and Application Server Support. Ideal candidates for this position will possess leadership experience overseeing IT operations, a background in Enterprise IT service delivery, and a passion for improving processes, serving customers, and supporting critical statewide services. General responsibilities include developing, maintaining, and enforcing operational, security, hardware, and other miscellaneous IT services and standards including physical and logical security procedures for normal operations, business continuity, and disaster recovery; writing plans, policies, procedures, and standards for operational related functions including but not limited to security, business continuity, disaster recovery, customer service, software deployment, desktop implementations and replacements, and environmental maintenance; developing examining, and evaluating contracts for purchases of materials and services; participating in State IT activities and policy-making activities and/or serving on various ad hoc committees and workgroups; maintaining current knowledge of technological trends and advancements in the IT field and security management practices, laws, policies, and ethics; developing organizational structure, staffing patterns, and resource allocation to meet agency or division-wide goals and objectives; supervising subordinate managers, supervisors, and staff, including hiring, determining workload, delegating assignments, training, monitoring and evaluating performance, and taking disciplinary action; resolving problems; and performing related duties as assigned. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university with major course work in computer science, management information systems, or closely related field and seven years of progressively responsible professional IT experience which involved strategic planning, project management, quality assurance, and computer operations, systems administration, network administration, database administration, applications analysis and development, or information security. Four years of this experience must have been in a supervisory or project manager capacity; OR one year of experience as an IT Manager II in Nevada State service; OR two years of experience as an IT Professional IV in Information Security in Nevada State service for Information Security positions; OR an equivalent combination of education and experience. Special Requirements This position is subject to call-out or call-back. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. This position may be subject to working nights, weekends, and holidays. A valid driver's license or evidence of equivalent mobility is required at the time of appointment and as a condition of continued employment. Additional Position Criteria This position requires flexible/rotating shifts. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment 1) Describe your supervisory experience over an IT team. 2) Describe your experience with process engineering focused on customer service delivery. 3) Describe your experience managing IT Help Desk/Service Desk, and/or Desktop Support functions. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
State of Nevada
Gardnerville, Nevada, United States
Announcement Number: 47198 Open to all qualified persons. Posted 04/26/2024 Close Date: 05/10/2024 Recruiter: DARRELL MORLAN Phone: (775)684-0126 Email: darrell.morlan@admin.nv.gov Applications accepted for another 14 Days 6 Hrs 55 Mins The Position Information Technology (IT) Managers are responsible for planning, organizing, directing, and controlling the IT activities, in one or more IT specialization areas, of the State, a department, or a division. Incumbents function as managers who train, supervise and evaluate the performance of subordinate supervisors; develop policies and procedures; and allocate staff and resources to accomplish goals and objectives. This recruitment is for an IT Manager 3 position located in Carson City, Nevada. The Information Technology (IT) Manager is responsible for planning, organizing, directing, and controlling the IT activities of the Client Services Unit within the State of Nevada Office of the CIO (OCIO). This position's responsibilities are focused on managing teams which deliver superior customer service in the areas of Enterprise Service Desk, HR Help Desk, Field Support Services, and Application Server Support. Ideal candidates for this position will possess leadership experience overseeing IT operations, a background in Enterprise IT service delivery, and a passion for improving processes, serving customers, and supporting critical statewide services. General responsibilities include developing, maintaining, and enforcing operational, security, hardware, and other miscellaneous IT services and standards including physical and logical security procedures for normal operations, business continuity, and disaster recovery; writing plans, policies, procedures, and standards for operational related functions including but not limited to security, business continuity, disaster recovery, customer service, software deployment, desktop implementations and replacements, and environmental maintenance; developing examining, and evaluating contracts for purchases of materials and services; participating in State IT activities and policy-making activities and/or serving on various ad hoc committees and workgroups; maintaining current knowledge of technological trends and advancements in the IT field and security management practices, laws, policies, and ethics; developing organizational structure, staffing patterns, and resource allocation to meet agency or division-wide goals and objectives; supervising subordinate managers, supervisors, and staff, including hiring, determining workload, delegating assignments, training, monitoring and evaluating performance, and taking disciplinary action; resolving problems; and performing related duties as assigned. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university with major course work in computer science, management information systems, or closely related field and seven years of progressively responsible professional IT experience which involved strategic planning, project management, quality assurance, and computer operations, systems administration, network administration, database administration, applications analysis and development, or information security. Four years of this experience must have been in a supervisory or project manager capacity; OR one year of experience as an IT Manager II in Nevada State service; OR two years of experience as an IT Professional IV in Information Security in Nevada State service for Information Security positions; OR an equivalent combination of education and experience. Special Requirements This position is subject to call-out or call-back. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. This position may be subject to working nights, weekends, and holidays. A valid driver's license or evidence of equivalent mobility is required at the time of appointment and as a condition of continued employment. Additional Position Criteria This position requires flexible/rotating shifts. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment 1) Describe your supervisory experience over an IT team. 2) Describe your experience with process engineering focused on customer service delivery. 3) Describe your experience managing IT Help Desk/Service Desk, and/or Desktop Support functions. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Apr 27, 2024
Full Time
Announcement Number: 47198 Open to all qualified persons. Posted 04/26/2024 Close Date: 05/10/2024 Recruiter: DARRELL MORLAN Phone: (775)684-0126 Email: darrell.morlan@admin.nv.gov Applications accepted for another 14 Days 6 Hrs 55 Mins The Position Information Technology (IT) Managers are responsible for planning, organizing, directing, and controlling the IT activities, in one or more IT specialization areas, of the State, a department, or a division. Incumbents function as managers who train, supervise and evaluate the performance of subordinate supervisors; develop policies and procedures; and allocate staff and resources to accomplish goals and objectives. This recruitment is for an IT Manager 3 position located in Carson City, Nevada. The Information Technology (IT) Manager is responsible for planning, organizing, directing, and controlling the IT activities of the Client Services Unit within the State of Nevada Office of the CIO (OCIO). This position's responsibilities are focused on managing teams which deliver superior customer service in the areas of Enterprise Service Desk, HR Help Desk, Field Support Services, and Application Server Support. Ideal candidates for this position will possess leadership experience overseeing IT operations, a background in Enterprise IT service delivery, and a passion for improving processes, serving customers, and supporting critical statewide services. General responsibilities include developing, maintaining, and enforcing operational, security, hardware, and other miscellaneous IT services and standards including physical and logical security procedures for normal operations, business continuity, and disaster recovery; writing plans, policies, procedures, and standards for operational related functions including but not limited to security, business continuity, disaster recovery, customer service, software deployment, desktop implementations and replacements, and environmental maintenance; developing examining, and evaluating contracts for purchases of materials and services; participating in State IT activities and policy-making activities and/or serving on various ad hoc committees and workgroups; maintaining current knowledge of technological trends and advancements in the IT field and security management practices, laws, policies, and ethics; developing organizational structure, staffing patterns, and resource allocation to meet agency or division-wide goals and objectives; supervising subordinate managers, supervisors, and staff, including hiring, determining workload, delegating assignments, training, monitoring and evaluating performance, and taking disciplinary action; resolving problems; and performing related duties as assigned. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university with major course work in computer science, management information systems, or closely related field and seven years of progressively responsible professional IT experience which involved strategic planning, project management, quality assurance, and computer operations, systems administration, network administration, database administration, applications analysis and development, or information security. Four years of this experience must have been in a supervisory or project manager capacity; OR one year of experience as an IT Manager II in Nevada State service; OR two years of experience as an IT Professional IV in Information Security in Nevada State service for Information Security positions; OR an equivalent combination of education and experience. Special Requirements This position is subject to call-out or call-back. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. This position may be subject to working nights, weekends, and holidays. A valid driver's license or evidence of equivalent mobility is required at the time of appointment and as a condition of continued employment. Additional Position Criteria This position requires flexible/rotating shifts. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment 1) Describe your supervisory experience over an IT team. 2) Describe your experience with process engineering focused on customer service delivery. 3) Describe your experience managing IT Help Desk/Service Desk, and/or Desktop Support functions. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Announcement Number: 47198 Open to all qualified persons. Posted 04/26/2024 Close Date: 05/10/2024 Recruiter: DARRELL MORLAN Phone: (775)684-0126 Email: darrell.morlan@admin.nv.gov Applications accepted for another 14 Days 6 Hrs 55 Mins The Position Information Technology (IT) Managers are responsible for planning, organizing, directing, and controlling the IT activities, in one or more IT specialization areas, of the State, a department, or a division. Incumbents function as managers who train, supervise and evaluate the performance of subordinate supervisors; develop policies and procedures; and allocate staff and resources to accomplish goals and objectives. This recruitment is for an IT Manager 3 position located in Carson City, Nevada. The Information Technology (IT) Manager is responsible for planning, organizing, directing, and controlling the IT activities of the Client Services Unit within the State of Nevada Office of the CIO (OCIO). This position's responsibilities are focused on managing teams which deliver superior customer service in the areas of Enterprise Service Desk, HR Help Desk, Field Support Services, and Application Server Support. Ideal candidates for this position will possess leadership experience overseeing IT operations, a background in Enterprise IT service delivery, and a passion for improving processes, serving customers, and supporting critical statewide services. General responsibilities include developing, maintaining, and enforcing operational, security, hardware, and other miscellaneous IT services and standards including physical and logical security procedures for normal operations, business continuity, and disaster recovery; writing plans, policies, procedures, and standards for operational related functions including but not limited to security, business continuity, disaster recovery, customer service, software deployment, desktop implementations and replacements, and environmental maintenance; developing examining, and evaluating contracts for purchases of materials and services; participating in State IT activities and policy-making activities and/or serving on various ad hoc committees and workgroups; maintaining current knowledge of technological trends and advancements in the IT field and security management practices, laws, policies, and ethics; developing organizational structure, staffing patterns, and resource allocation to meet agency or division-wide goals and objectives; supervising subordinate managers, supervisors, and staff, including hiring, determining workload, delegating assignments, training, monitoring and evaluating performance, and taking disciplinary action; resolving problems; and performing related duties as assigned. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university with major course work in computer science, management information systems, or closely related field and seven years of progressively responsible professional IT experience which involved strategic planning, project management, quality assurance, and computer operations, systems administration, network administration, database administration, applications analysis and development, or information security. Four years of this experience must have been in a supervisory or project manager capacity; OR one year of experience as an IT Manager II in Nevada State service; OR two years of experience as an IT Professional IV in Information Security in Nevada State service for Information Security positions; OR an equivalent combination of education and experience. Special Requirements This position is subject to call-out or call-back. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. This position may be subject to working nights, weekends, and holidays. A valid driver's license or evidence of equivalent mobility is required at the time of appointment and as a condition of continued employment. Additional Position Criteria This position requires flexible/rotating shifts. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment 1) Describe your supervisory experience over an IT team. 2) Describe your experience with process engineering focused on customer service delivery. 3) Describe your experience managing IT Help Desk/Service Desk, and/or Desktop Support functions. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Apr 27, 2024
Full Time
Announcement Number: 47198 Open to all qualified persons. Posted 04/26/2024 Close Date: 05/10/2024 Recruiter: DARRELL MORLAN Phone: (775)684-0126 Email: darrell.morlan@admin.nv.gov Applications accepted for another 14 Days 6 Hrs 55 Mins The Position Information Technology (IT) Managers are responsible for planning, organizing, directing, and controlling the IT activities, in one or more IT specialization areas, of the State, a department, or a division. Incumbents function as managers who train, supervise and evaluate the performance of subordinate supervisors; develop policies and procedures; and allocate staff and resources to accomplish goals and objectives. This recruitment is for an IT Manager 3 position located in Carson City, Nevada. The Information Technology (IT) Manager is responsible for planning, organizing, directing, and controlling the IT activities of the Client Services Unit within the State of Nevada Office of the CIO (OCIO). This position's responsibilities are focused on managing teams which deliver superior customer service in the areas of Enterprise Service Desk, HR Help Desk, Field Support Services, and Application Server Support. Ideal candidates for this position will possess leadership experience overseeing IT operations, a background in Enterprise IT service delivery, and a passion for improving processes, serving customers, and supporting critical statewide services. General responsibilities include developing, maintaining, and enforcing operational, security, hardware, and other miscellaneous IT services and standards including physical and logical security procedures for normal operations, business continuity, and disaster recovery; writing plans, policies, procedures, and standards for operational related functions including but not limited to security, business continuity, disaster recovery, customer service, software deployment, desktop implementations and replacements, and environmental maintenance; developing examining, and evaluating contracts for purchases of materials and services; participating in State IT activities and policy-making activities and/or serving on various ad hoc committees and workgroups; maintaining current knowledge of technological trends and advancements in the IT field and security management practices, laws, policies, and ethics; developing organizational structure, staffing patterns, and resource allocation to meet agency or division-wide goals and objectives; supervising subordinate managers, supervisors, and staff, including hiring, determining workload, delegating assignments, training, monitoring and evaluating performance, and taking disciplinary action; resolving problems; and performing related duties as assigned. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university with major course work in computer science, management information systems, or closely related field and seven years of progressively responsible professional IT experience which involved strategic planning, project management, quality assurance, and computer operations, systems administration, network administration, database administration, applications analysis and development, or information security. Four years of this experience must have been in a supervisory or project manager capacity; OR one year of experience as an IT Manager II in Nevada State service; OR two years of experience as an IT Professional IV in Information Security in Nevada State service for Information Security positions; OR an equivalent combination of education and experience. Special Requirements This position is subject to call-out or call-back. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. This position may be subject to working nights, weekends, and holidays. A valid driver's license or evidence of equivalent mobility is required at the time of appointment and as a condition of continued employment. Additional Position Criteria This position requires flexible/rotating shifts. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment 1) Describe your supervisory experience over an IT team. 2) Describe your experience with process engineering focused on customer service delivery. 3) Describe your experience managing IT Help Desk/Service Desk, and/or Desktop Support functions. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
City of Tacoma, WA
Tacoma, Washington, United States
Position Description ****SPECIAL NOTE**** First consideration will be given to applicants that apply by May 3, 2024 The City of Tacoma (City), Environmental Services (ES) Department, is recruiting for the Appointive position of Assistant Division Manager in the Laboratory Group within the Science and Engineering Division. The Science and Engineering Division provides engineering, planning, program management and laboratory services for the City's Wastewater, Surface Water and Solid Waste utilities. The major areas of focus include collection system pipes, wastewater treatment plants, pumping stations, regional drainage facilities, landfill facilities, stormwater systems, sampling and analyses, environmental cleanup projects, and regulatory compliance both as a regulator and a regulated entity. The Science and Engineering Division is comprised of the following five core sections, in addition to administrative and technical services support groups: Environmental Services Laboratory, Environmental Programs, Asset Management, Capital Delivery, and Special Programs Group. The ES Lab’s mission is to provide high-quality analytical lab services for the City’s and regional partners responding to environmental regulations, supporting research and developing solutions to environmental problems facing the greater Tacoma area and Puget Sound. This position provides management and technical oversight for the Environmental Services Laboratory at CUW. This position has final responsibility for lab quality assurance, work product timeliness, lab safety, laboratory equipment and supplies, staff development and training, operational budget, and spending approvals within the laboratory. This position is directly responsible or influential in meeting a number of key environmental regulations by performing analyses of environmental samples for the Clean Water Act, Resource Conservation and Recovery Act, Comprehensive Environmental Response Compensation and Liability Act, Model Toxics Control Act, and hazardous waste designation rules. Laboratory results are used to inform environmental decisions within the regulations that may lead to cleanup of environmental sites, capital improvements, mitigation activities, and waste disposal decisions. Responsible for managing the CUW laboratory operational and capital budget (4.8 million biennial budget) within allotments. Proper resourcing ensures the lab is able to perform required work necessary to demonstrate compliance, enlighten pollutant source tracing, inform operational effectiveness and compliance for two WWTPs, and inform long term trend monitoring of clean-up sites and strategies to reduce and address pollutant loading in stormwater and wastewater. The below video links provide an overview of the award winning, exciting, and diverse engineering projects we often work on: Point Defiance Stormwater Treatment Facility Project Stormwater Sampling Overview The applicant selected for this position will co-locate with a group of dynamic and creative engineers, scientists, and technicians all housed at Tacoma's Center for Urban Waters facility situated adjacent to Tacoma's Thea Foss Waterway in downtown Tacoma. For more information on the unique Center for Urban Waters professional environment visit the following web site: https://www.urbanwaters.org/ As the Assistant Division Manager for the Laboratory Group, you will: Provide leadership, plan, and manage the work of the Laboratory Group with approximately 17 direct reports. Oversee all laboratory operations; ensuring timely and accurate analytical results that support City enforcement and monitoring requirements. Maintain all required and appropriate laboratory certifications and accreditations. Direct all laboratory quality assurance activities including Standard Operating Procedure (SOP) development, ensure the Laboratory Quality Assurance Manual is up to date and maintained to include current practices. Direct and coordinate laboratory data management activities, Laboratory Information Management System (LIMS), data management planning and strategic software and hardware planning and acquisition. Responsible for laboratory safety, health, and environmental control issues, including compliance with State and Federal laws relating to the Chemical Hygiene Plan, Occupation Health and Safety (OSHA/WISHA) regulations, Resource Conservation and Recovery Act (RCRA) hazardous waste and Ecology Dangerous waste disposal regulations. Manage the laboratory budget and monitor expenditures to result in a non-negative balance at the end of each biennium. Work with budget staff to set appropriate allotments. Approve laboratory staff schedules, leave use, training/travel requests, and purchasing requests. Analytical support of the NPDES Phase 1 Municipal Stormwater Permit and federal Consent Decree for the long-term monitoring of the Thea Foss Waterway Superfund Site. Develop staff to implement and to support the Division and Department programs and initiatives, especially focused on meeting Tacoma 2025 goals. Coordinate with other City work groups, divisions and departments. Make presentations to City Council, Committees, Governmental Partners and the Public. Participate in the development of the vision / strategic approach to support the Environmental Services Strategic Plan 2018-2025. Participate in the Division biennial budget process. Our Ideal Candidate will be a person who exemplifies the following traits: Strong personal motivation and drive - an energetic and committed self-starter. Excellent interpersonal communication skills. A dynamic leader who motivates others, with exceptional team building and performance leadership skills. A strategic thinker who knows how to paint a picture of the Department's vision and strategy and creates and sustains a climate where people are motivated to do their best to help the organization achieve its objectives. High-performing customer service and conflict management skill sets Interest in personal growth and development. Experience with enhancing diversity, equity and inclusion in the workplace. Other Responsibilities: Oversee the preparation of laboratory reports related to local, state, and federal regulatory compliance. Keep current with the latest technologies and management techniques, federal, state, and local rules, and regulations and laws related to wastewater and stormwater monitoring and analysis; Confer with other Environmental Services Assistant Division Managers to coordinate work efforts whenever necessary or desirable. Attend management and technical training seminars and workshops. Physical Requirements and Working Conditions: Office and laboratory environment, occasional travel to a variety of locations to conduct work and may be exposed to typical hazards encountered at such work sites. Subject to emergency calls during off-duty hours. WHY WORK FOR THE CITY? The City of Tacoma offers a generous program of employee benefits: Outstanding working conditions and an exceptional quality-of-life environment. Medical coverage for eligible employees, spouses and dependents, including children up to age 26. Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits. Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26. Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code. Personal time off. Paid holidays. A great pension plan. The Community Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim. Propelled by significant development such as the University of Washington Tacoma, the Tacoma Link light rail system, the restored urban waterfront of the Thea Foss Waterway, the expansions of both the MultiCare and Franciscan health systems, and a significant influx of foreign direct investment in its downtown core, Tacoma has evolved considerably since the 1990s. Tacoma boasts the state's highest density of art and history museums and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry. Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location - just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast - only adds to Tacoma's desirability. To see a few of the great things Tacoma has to offer, view this YouTube Video! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. Qualifications MINIMUM EDUCATION AND EXPERIENCE Bachelor's degree in engineering, business or public administration or directly related field. AND Six years of experience in one or more fields in the environmental services department, including 1 year prior as supervisor, manager or SME *Equivalency: 1 year of experience = 1 year of education LICENSES, CERTIFICATES AND OTHER REQUIREMENTS Valid Washington State driver's license at time of appointment with maintenance thereafter, or evidence of equivalent mobility. Knowledge & Skills KNOWLEDGE: Operations, principles, practices, methods and techniques of wastewater treatment. Asset management strategies and implementation. Compiling and analyzing statistical and technical information, and other data. Labor relations including Labor union contract negotiations. Managing staff and programs, including developing and implementing workgroup policies, workload projections and assignments; conduct performance reviews and oversee and make recommendations regarding performance management. Coordinate communication and projects with other City departments, governmental and private agencies, consultants, architects, contractors, vendors and the general public. Presentations to elected officials, stakeholders and other groups, as designated. Develop and meet schedules and timelines for yourself and assigned staff. Establishing and maintaining cooperative and effective working relationships with others. Prepare and maintain various personnel and work-related records and reports; prepare the annual division budget; forecast personnel requirements and authorize purchases within established guidelines. SKILLS: Proficient in use of all office equipment including personal computers and related software applications. Promote and maintain a culturally diverse work force and take appropriate pro-active steps to provide employees with a work environment free of harassment, intimidation, hostility and coercion based on race, color, national origin, gender, religion, age, disability, and family status. Effectively organize multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, cost effective and on time. Ability to adapt to an ever-changing work environment and make effective decisions quickly during stressful situations. Set and communicate clear expectations for staff, follow through and establish accountability for all. Selection Process & Supplemental Information Our City: With a population over 210,000, Tacoma is the second largest city in the Puget Sound region, gracing the shores of Commencement Bay. We are a diverse, progressive, international city that serves as a gateway to the Pacific Rim and the rest of the world. Named one of the most livable areas in the country by Livability.com, Tacoma and the surrounding area is a playground for outdoor and maritime enthusiasts. Our businesses are vibrant, our parks are beautiful, and our schools are exceptional. The City of Tacoma supports a healthy work/life balance, continuing education programs, leadership pathways, wellness incentives and a total rewards benefits program. We welcome you to take a look at our website and discover how the City of Tacoma can make your next career move part of our combined destiny: http://www.cityoftacoma.org/ http://www.traveltacoma.com/ ****SPECIAL NOTE**** First consideration will be given to applicants that apply by May 3, 2024 Interested individuals must complete the online application and attach a detailed resume and cover letter that includes major responsibilities and accomplishments related to this position. This is a competitive selection process. Your application will be reviewed and evaluated on the basis of education, certifications and related experience. Applicants whose qualifications most closely correspond to the City of Tacoma's needs will be eligible for further consideration. Those who meet the minimum qualifications will be placed on a Referral List for review and potential interview selection. Appointment is subject to passing a pre-employment background check. Communication from the City of Tacoma: We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at (253) 591.5400 by 4:00 pm of the closing date of the job announcement. This will allow us to assist you before the job announcement closes. Agency City of Tacoma Address Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764 Phone 253-591-5400 Website http://www.cityoftacoma.org The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: Continuous
Apr 20, 2024
Full Time
Position Description ****SPECIAL NOTE**** First consideration will be given to applicants that apply by May 3, 2024 The City of Tacoma (City), Environmental Services (ES) Department, is recruiting for the Appointive position of Assistant Division Manager in the Laboratory Group within the Science and Engineering Division. The Science and Engineering Division provides engineering, planning, program management and laboratory services for the City's Wastewater, Surface Water and Solid Waste utilities. The major areas of focus include collection system pipes, wastewater treatment plants, pumping stations, regional drainage facilities, landfill facilities, stormwater systems, sampling and analyses, environmental cleanup projects, and regulatory compliance both as a regulator and a regulated entity. The Science and Engineering Division is comprised of the following five core sections, in addition to administrative and technical services support groups: Environmental Services Laboratory, Environmental Programs, Asset Management, Capital Delivery, and Special Programs Group. The ES Lab’s mission is to provide high-quality analytical lab services for the City’s and regional partners responding to environmental regulations, supporting research and developing solutions to environmental problems facing the greater Tacoma area and Puget Sound. This position provides management and technical oversight for the Environmental Services Laboratory at CUW. This position has final responsibility for lab quality assurance, work product timeliness, lab safety, laboratory equipment and supplies, staff development and training, operational budget, and spending approvals within the laboratory. This position is directly responsible or influential in meeting a number of key environmental regulations by performing analyses of environmental samples for the Clean Water Act, Resource Conservation and Recovery Act, Comprehensive Environmental Response Compensation and Liability Act, Model Toxics Control Act, and hazardous waste designation rules. Laboratory results are used to inform environmental decisions within the regulations that may lead to cleanup of environmental sites, capital improvements, mitigation activities, and waste disposal decisions. Responsible for managing the CUW laboratory operational and capital budget (4.8 million biennial budget) within allotments. Proper resourcing ensures the lab is able to perform required work necessary to demonstrate compliance, enlighten pollutant source tracing, inform operational effectiveness and compliance for two WWTPs, and inform long term trend monitoring of clean-up sites and strategies to reduce and address pollutant loading in stormwater and wastewater. The below video links provide an overview of the award winning, exciting, and diverse engineering projects we often work on: Point Defiance Stormwater Treatment Facility Project Stormwater Sampling Overview The applicant selected for this position will co-locate with a group of dynamic and creative engineers, scientists, and technicians all housed at Tacoma's Center for Urban Waters facility situated adjacent to Tacoma's Thea Foss Waterway in downtown Tacoma. For more information on the unique Center for Urban Waters professional environment visit the following web site: https://www.urbanwaters.org/ As the Assistant Division Manager for the Laboratory Group, you will: Provide leadership, plan, and manage the work of the Laboratory Group with approximately 17 direct reports. Oversee all laboratory operations; ensuring timely and accurate analytical results that support City enforcement and monitoring requirements. Maintain all required and appropriate laboratory certifications and accreditations. Direct all laboratory quality assurance activities including Standard Operating Procedure (SOP) development, ensure the Laboratory Quality Assurance Manual is up to date and maintained to include current practices. Direct and coordinate laboratory data management activities, Laboratory Information Management System (LIMS), data management planning and strategic software and hardware planning and acquisition. Responsible for laboratory safety, health, and environmental control issues, including compliance with State and Federal laws relating to the Chemical Hygiene Plan, Occupation Health and Safety (OSHA/WISHA) regulations, Resource Conservation and Recovery Act (RCRA) hazardous waste and Ecology Dangerous waste disposal regulations. Manage the laboratory budget and monitor expenditures to result in a non-negative balance at the end of each biennium. Work with budget staff to set appropriate allotments. Approve laboratory staff schedules, leave use, training/travel requests, and purchasing requests. Analytical support of the NPDES Phase 1 Municipal Stormwater Permit and federal Consent Decree for the long-term monitoring of the Thea Foss Waterway Superfund Site. Develop staff to implement and to support the Division and Department programs and initiatives, especially focused on meeting Tacoma 2025 goals. Coordinate with other City work groups, divisions and departments. Make presentations to City Council, Committees, Governmental Partners and the Public. Participate in the development of the vision / strategic approach to support the Environmental Services Strategic Plan 2018-2025. Participate in the Division biennial budget process. Our Ideal Candidate will be a person who exemplifies the following traits: Strong personal motivation and drive - an energetic and committed self-starter. Excellent interpersonal communication skills. A dynamic leader who motivates others, with exceptional team building and performance leadership skills. A strategic thinker who knows how to paint a picture of the Department's vision and strategy and creates and sustains a climate where people are motivated to do their best to help the organization achieve its objectives. High-performing customer service and conflict management skill sets Interest in personal growth and development. Experience with enhancing diversity, equity and inclusion in the workplace. Other Responsibilities: Oversee the preparation of laboratory reports related to local, state, and federal regulatory compliance. Keep current with the latest technologies and management techniques, federal, state, and local rules, and regulations and laws related to wastewater and stormwater monitoring and analysis; Confer with other Environmental Services Assistant Division Managers to coordinate work efforts whenever necessary or desirable. Attend management and technical training seminars and workshops. Physical Requirements and Working Conditions: Office and laboratory environment, occasional travel to a variety of locations to conduct work and may be exposed to typical hazards encountered at such work sites. Subject to emergency calls during off-duty hours. WHY WORK FOR THE CITY? The City of Tacoma offers a generous program of employee benefits: Outstanding working conditions and an exceptional quality-of-life environment. Medical coverage for eligible employees, spouses and dependents, including children up to age 26. Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits. Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26. Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code. Personal time off. Paid holidays. A great pension plan. The Community Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim. Propelled by significant development such as the University of Washington Tacoma, the Tacoma Link light rail system, the restored urban waterfront of the Thea Foss Waterway, the expansions of both the MultiCare and Franciscan health systems, and a significant influx of foreign direct investment in its downtown core, Tacoma has evolved considerably since the 1990s. Tacoma boasts the state's highest density of art and history museums and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry. Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location - just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast - only adds to Tacoma's desirability. To see a few of the great things Tacoma has to offer, view this YouTube Video! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. Qualifications MINIMUM EDUCATION AND EXPERIENCE Bachelor's degree in engineering, business or public administration or directly related field. AND Six years of experience in one or more fields in the environmental services department, including 1 year prior as supervisor, manager or SME *Equivalency: 1 year of experience = 1 year of education LICENSES, CERTIFICATES AND OTHER REQUIREMENTS Valid Washington State driver's license at time of appointment with maintenance thereafter, or evidence of equivalent mobility. Knowledge & Skills KNOWLEDGE: Operations, principles, practices, methods and techniques of wastewater treatment. Asset management strategies and implementation. Compiling and analyzing statistical and technical information, and other data. Labor relations including Labor union contract negotiations. Managing staff and programs, including developing and implementing workgroup policies, workload projections and assignments; conduct performance reviews and oversee and make recommendations regarding performance management. Coordinate communication and projects with other City departments, governmental and private agencies, consultants, architects, contractors, vendors and the general public. Presentations to elected officials, stakeholders and other groups, as designated. Develop and meet schedules and timelines for yourself and assigned staff. Establishing and maintaining cooperative and effective working relationships with others. Prepare and maintain various personnel and work-related records and reports; prepare the annual division budget; forecast personnel requirements and authorize purchases within established guidelines. SKILLS: Proficient in use of all office equipment including personal computers and related software applications. Promote and maintain a culturally diverse work force and take appropriate pro-active steps to provide employees with a work environment free of harassment, intimidation, hostility and coercion based on race, color, national origin, gender, religion, age, disability, and family status. Effectively organize multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, cost effective and on time. Ability to adapt to an ever-changing work environment and make effective decisions quickly during stressful situations. Set and communicate clear expectations for staff, follow through and establish accountability for all. Selection Process & Supplemental Information Our City: With a population over 210,000, Tacoma is the second largest city in the Puget Sound region, gracing the shores of Commencement Bay. We are a diverse, progressive, international city that serves as a gateway to the Pacific Rim and the rest of the world. Named one of the most livable areas in the country by Livability.com, Tacoma and the surrounding area is a playground for outdoor and maritime enthusiasts. Our businesses are vibrant, our parks are beautiful, and our schools are exceptional. The City of Tacoma supports a healthy work/life balance, continuing education programs, leadership pathways, wellness incentives and a total rewards benefits program. We welcome you to take a look at our website and discover how the City of Tacoma can make your next career move part of our combined destiny: http://www.cityoftacoma.org/ http://www.traveltacoma.com/ ****SPECIAL NOTE**** First consideration will be given to applicants that apply by May 3, 2024 Interested individuals must complete the online application and attach a detailed resume and cover letter that includes major responsibilities and accomplishments related to this position. This is a competitive selection process. Your application will be reviewed and evaluated on the basis of education, certifications and related experience. Applicants whose qualifications most closely correspond to the City of Tacoma's needs will be eligible for further consideration. Those who meet the minimum qualifications will be placed on a Referral List for review and potential interview selection. Appointment is subject to passing a pre-employment background check. Communication from the City of Tacoma: We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at (253) 591.5400 by 4:00 pm of the closing date of the job announcement. This will allow us to assist you before the job announcement closes. Agency City of Tacoma Address Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764 Phone 253-591-5400 Website http://www.cityoftacoma.org The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: Continuous
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information TYPE OF RECRUITMENT Open Competitive Job Opportunity EXAM NUMBER Y4629N FILING START DATE February 13, 2024 at 8:00 a.m. (PT) - Until the needs of the service are met and is subject to closure without notice. MANAGEMENT APPRAISAL OF PERFORMANCE PLAN (MAPP): This position is subject to the provisions of the Management Appraisal of Performance Plan (MAPP). Initial salary placement and subsequent salary adjustments will be made in accordance with MAPP guidelines and regulations. ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES: The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. DHS operates as an integrated health system, operating 25 health centers and four acute care hospitals, in addition to providing health care to youth in the juvenile justice system and inmates in the LA County jails. Across the network of DHS' directly operated clinical sites and through partnerships with community-based clinics, DHS cares for about 600,000 unique patients each year, employs over 23,000 staff, and has an annual operating budget of 6.9 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov . Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition, to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings to supportive housing. MISSION: To advance the health of our patients and our communities by providing extraordinary care. DEFINITION: Manages the planning, development, coordination, implementation, and administration of departmental strategic health care equity, diversity, inclusion, and anti-racism (EDIA) program initiatives and projects. Essential Job Functions Equity, Diversity, Inclusion and Anti-Racism initiatives (EDIA) Guides the organizational strategy to bring a health equity lens to clinical and operational programs, communications, and education across the organization. Works with internal and external stakeholders to implement EDIA-related policies and County-wide initiatives. Works collaboratively with the training unit to implement programs to address professional or leadership development, cultural sensitivity, and implicit bias. Develops practice and assessment methods to monitor performance and inform decisions on how to achieve DHS/facility EDIA objectives and analyze metrics to measure whether the programs’ goals are achieved. Plans, implements, and coordinates staff engagement events that educate employees and raise awareness in equity, diversity, and racism topics. Assist with gathering and interpreting patient experience feedback through an EDIA lens to improve overall patient care. Advise facility executive leadership on critical issues related to EDIA program implementation and progress. Remain current on best practices and incorporate changes into EDIA initiatives within the facility/division. Coordinate the implementation of enterprise-wide EDIA initiatives under the guidance of the EDIA director. Employee Engagement Leads the development and implementation of facility-wide strategic direction and initiatives to improve employee engagement and achieve organization’s mission. Manages workforce engagement survey process and data and works with hospital leaders to utilize information to identify and implement initiatives to increase staff engagement and satisfaction. Oversees development and implementation of facility Wellness programs. Develops processes to facilitate recruitment of staff that is consistent with the organization’s brand, values/culture, and objectives and supports EDIA goals of equity, diversity, inclusion, and anti-racism in the workplace. Partners with labor partners to develop internal communications that keep employees informed of campus activities. Directs workforce recognition and rewards program to acknowledge people who demonstrate through their actions the values of the organization and its mission and goals. Serves as a liaison to the DHS workforce development and experience team coordinates enterprise-wide EDIA initiatives. Community Engagement Plans, directs, and coordinates the activities of community engagement and community communication programs. Establishes mechanisms for ongoing community engagement (e.g., town halls) to inform community of medical center initiatives and to obtain ongoing feedback and input on community priorities. Identifies and builds rapport with community groups and organizations regarding education and training opportunities, contracts and purchasing, accessibility of services. Public Relations Develops, implements, and maintains communication plan to spread information about organization’s goals and achievements. Manages public information and external information requests. Directs internal communication efforts, including internal publications and messaging campaigns. Coordinates correspondence related to public information requests. Serves as a liaison to the DHS public information specialist on all enterprise-wide EDIA matters. Requirements SPECIALTY REQUIREMENTS: Four (4) years of experience in a highly responsible staff capacity* analyzing, evaluating, coordinating, making recommendations, and implementing programs in the areas of Equity, Diversity, Inclusion, and Anti-racism (EDIA) for a healthcare organization, one year of which must have included supervisory experience at the level of Los Angeles County's class of Senior Staff Analyst, Health** or higher. *Highly responsible staff capacity in the County of Los Angeles is defined as: staff experience at the senior level with extensive knowledge of program related, processes and procedures, and experience in a specific subject matter. **Experience at the level of Senior Staff Analyst, Health Services within the Los Angeles County is defined as : Supervises a team of analysts providing technical and consultative service to management in major health service areas. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Class II - Light: This class includes administrative positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. DESIRABLE QUALIFICATIONS : Credit will be given to applicants who possess the following desirable qualifications: A master’s degree*** from an accredited college or university in Business, Public Health, Public Health Administration, Public Administration, Social Work, or a closely related field. Additional years of supervisory experience at the level of Los Angeles County's class of Senior Staff Analyst, Health, or higher, analyzing, evaluating, coordinating, making recommendations, and implementing programs in the areas of Equity, Diversity, Inclusion, and Anti-racism (EDIA) for a healthcare organization- in excess of the Selection Requirements. ***To receive credit for any type of college degree, you must attach a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization at the time of filing, or via email to croy@dhs.lacounty.gov within 7 calendar days of filing your application online. Additional Information EXAMINATION CONTENT: This examination will consist of an evaluation of experience and education based upon application information, desirable qualifications and supplemental questionnaire, weighted 100%. Candidates must achieve a passing score of 70% or higher on the examination in order to be added to the Eligible Register. ELIGIBILITY INFORMATION: Applications will be processed on an "as received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing grade on the examination will be placed on the eligible register and will appear in the order of their score group for a period of twelve (12) months following the date of eligibility. No person may compete in this examination more than once every twelve (12) months. SPECIAL INFORMATION: VACANCY INFORMATION: The resulting eligible register for this examination will be used to fill vacancies throughout the Department of Health Services (DHS) as they occur. AVAILABLE SHIFT: Appointees may be required to work any shift, including evenings, nights, weekends, and holidays. APPLICATION AND FILING INFORMATION: Applications must be submitted online only. Applications submitted by U.S Mail, Fax, or in person will not be accepted. Apply online by clicking on the green "APPLY" button at the top right of this posting. You can also track the status of your application using this website. Plan to submit your online application well in advance of the 4:59 p.m. (PT) deadline on the last day of filing, as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Applications electronically received after 4:59 p.m., PT, on the last day of filing will not be accepted. For the foreseeable future, all notices including invitation letters, result letters and notices of non-acceptance will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add croy@dhs.lacounty.gov and info@governmentjobs.com to your email address book and to the list of approved senders to prevent email notifications from being filtered as SPAM/JUNK mail. Please note, if you opt out of receiving emails, you can visit governmentjobs.com, log into your profile and check your inbox. The inbox retains a copy of all emails sent, for your records. The acceptance of your application depends on whether you have clearly shown that you meet the Requirements. Fill out your application completely and correctly to receive full credit for related education, and/or experience in the spaces provided so we can evaluate your qualifications for the position. Please do not group your experience. For each position held, give the name and address of your employer, your position title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. IMPORTANT NOTES: All information and documents provided by applicants is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and/or Selection Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the Requirements. Comments such as "See Résumé" or referencing other unsolicited materials/documents will not be considered as a response; in doing so, your application will be rejected. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID, E-MAIL, AND PASSWORD: All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record . FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. ADA COORDINATOR PHONE: (323) 914-7111 CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922 DEPARTMENT CONTACT: Christina Roy, Exam Analyst Telephone Number: (213) 288-7000 croy@dhs.lacounty.gov For detailed information, please click here
Mar 08, 2024
Full Time
Position/Program Information TYPE OF RECRUITMENT Open Competitive Job Opportunity EXAM NUMBER Y4629N FILING START DATE February 13, 2024 at 8:00 a.m. (PT) - Until the needs of the service are met and is subject to closure without notice. MANAGEMENT APPRAISAL OF PERFORMANCE PLAN (MAPP): This position is subject to the provisions of the Management Appraisal of Performance Plan (MAPP). Initial salary placement and subsequent salary adjustments will be made in accordance with MAPP guidelines and regulations. ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES: The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. DHS operates as an integrated health system, operating 25 health centers and four acute care hospitals, in addition to providing health care to youth in the juvenile justice system and inmates in the LA County jails. Across the network of DHS' directly operated clinical sites and through partnerships with community-based clinics, DHS cares for about 600,000 unique patients each year, employs over 23,000 staff, and has an annual operating budget of 6.9 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov . Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition, to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings to supportive housing. MISSION: To advance the health of our patients and our communities by providing extraordinary care. DEFINITION: Manages the planning, development, coordination, implementation, and administration of departmental strategic health care equity, diversity, inclusion, and anti-racism (EDIA) program initiatives and projects. Essential Job Functions Equity, Diversity, Inclusion and Anti-Racism initiatives (EDIA) Guides the organizational strategy to bring a health equity lens to clinical and operational programs, communications, and education across the organization. Works with internal and external stakeholders to implement EDIA-related policies and County-wide initiatives. Works collaboratively with the training unit to implement programs to address professional or leadership development, cultural sensitivity, and implicit bias. Develops practice and assessment methods to monitor performance and inform decisions on how to achieve DHS/facility EDIA objectives and analyze metrics to measure whether the programs’ goals are achieved. Plans, implements, and coordinates staff engagement events that educate employees and raise awareness in equity, diversity, and racism topics. Assist with gathering and interpreting patient experience feedback through an EDIA lens to improve overall patient care. Advise facility executive leadership on critical issues related to EDIA program implementation and progress. Remain current on best practices and incorporate changes into EDIA initiatives within the facility/division. Coordinate the implementation of enterprise-wide EDIA initiatives under the guidance of the EDIA director. Employee Engagement Leads the development and implementation of facility-wide strategic direction and initiatives to improve employee engagement and achieve organization’s mission. Manages workforce engagement survey process and data and works with hospital leaders to utilize information to identify and implement initiatives to increase staff engagement and satisfaction. Oversees development and implementation of facility Wellness programs. Develops processes to facilitate recruitment of staff that is consistent with the organization’s brand, values/culture, and objectives and supports EDIA goals of equity, diversity, inclusion, and anti-racism in the workplace. Partners with labor partners to develop internal communications that keep employees informed of campus activities. Directs workforce recognition and rewards program to acknowledge people who demonstrate through their actions the values of the organization and its mission and goals. Serves as a liaison to the DHS workforce development and experience team coordinates enterprise-wide EDIA initiatives. Community Engagement Plans, directs, and coordinates the activities of community engagement and community communication programs. Establishes mechanisms for ongoing community engagement (e.g., town halls) to inform community of medical center initiatives and to obtain ongoing feedback and input on community priorities. Identifies and builds rapport with community groups and organizations regarding education and training opportunities, contracts and purchasing, accessibility of services. Public Relations Develops, implements, and maintains communication plan to spread information about organization’s goals and achievements. Manages public information and external information requests. Directs internal communication efforts, including internal publications and messaging campaigns. Coordinates correspondence related to public information requests. Serves as a liaison to the DHS public information specialist on all enterprise-wide EDIA matters. Requirements SPECIALTY REQUIREMENTS: Four (4) years of experience in a highly responsible staff capacity* analyzing, evaluating, coordinating, making recommendations, and implementing programs in the areas of Equity, Diversity, Inclusion, and Anti-racism (EDIA) for a healthcare organization, one year of which must have included supervisory experience at the level of Los Angeles County's class of Senior Staff Analyst, Health** or higher. *Highly responsible staff capacity in the County of Los Angeles is defined as: staff experience at the senior level with extensive knowledge of program related, processes and procedures, and experience in a specific subject matter. **Experience at the level of Senior Staff Analyst, Health Services within the Los Angeles County is defined as : Supervises a team of analysts providing technical and consultative service to management in major health service areas. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Class II - Light: This class includes administrative positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. DESIRABLE QUALIFICATIONS : Credit will be given to applicants who possess the following desirable qualifications: A master’s degree*** from an accredited college or university in Business, Public Health, Public Health Administration, Public Administration, Social Work, or a closely related field. Additional years of supervisory experience at the level of Los Angeles County's class of Senior Staff Analyst, Health, or higher, analyzing, evaluating, coordinating, making recommendations, and implementing programs in the areas of Equity, Diversity, Inclusion, and Anti-racism (EDIA) for a healthcare organization- in excess of the Selection Requirements. ***To receive credit for any type of college degree, you must attach a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization at the time of filing, or via email to croy@dhs.lacounty.gov within 7 calendar days of filing your application online. Additional Information EXAMINATION CONTENT: This examination will consist of an evaluation of experience and education based upon application information, desirable qualifications and supplemental questionnaire, weighted 100%. Candidates must achieve a passing score of 70% or higher on the examination in order to be added to the Eligible Register. ELIGIBILITY INFORMATION: Applications will be processed on an "as received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing grade on the examination will be placed on the eligible register and will appear in the order of their score group for a period of twelve (12) months following the date of eligibility. No person may compete in this examination more than once every twelve (12) months. SPECIAL INFORMATION: VACANCY INFORMATION: The resulting eligible register for this examination will be used to fill vacancies throughout the Department of Health Services (DHS) as they occur. AVAILABLE SHIFT: Appointees may be required to work any shift, including evenings, nights, weekends, and holidays. APPLICATION AND FILING INFORMATION: Applications must be submitted online only. Applications submitted by U.S Mail, Fax, or in person will not be accepted. Apply online by clicking on the green "APPLY" button at the top right of this posting. You can also track the status of your application using this website. Plan to submit your online application well in advance of the 4:59 p.m. (PT) deadline on the last day of filing, as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Applications electronically received after 4:59 p.m., PT, on the last day of filing will not be accepted. For the foreseeable future, all notices including invitation letters, result letters and notices of non-acceptance will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add croy@dhs.lacounty.gov and info@governmentjobs.com to your email address book and to the list of approved senders to prevent email notifications from being filtered as SPAM/JUNK mail. Please note, if you opt out of receiving emails, you can visit governmentjobs.com, log into your profile and check your inbox. The inbox retains a copy of all emails sent, for your records. The acceptance of your application depends on whether you have clearly shown that you meet the Requirements. Fill out your application completely and correctly to receive full credit for related education, and/or experience in the spaces provided so we can evaluate your qualifications for the position. Please do not group your experience. For each position held, give the name and address of your employer, your position title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. IMPORTANT NOTES: All information and documents provided by applicants is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and/or Selection Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the Requirements. Comments such as "See Résumé" or referencing other unsolicited materials/documents will not be considered as a response; in doing so, your application will be rejected. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID, E-MAIL, AND PASSWORD: All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record . FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. ADA COORDINATOR PHONE: (323) 914-7111 CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922 DEPARTMENT CONTACT: Christina Roy, Exam Analyst Telephone Number: (213) 288-7000 croy@dhs.lacounty.gov For detailed information, please click here
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information EXAM NUMBER: PH4629A FIRST DAY OF FILING: Tuesday, December 19, 2023 at 8:30 a.m., Pacific Time (PT) This announcement is being reposted to reopen the filling period to allow additional application filing. This examination will remain open until the needs of the service are met and is subject to closure without prior notice. TYPE OF RECRUITMENT: Open Competitive Job Opportunity No out of class experience will be accepted SPECIAL SALARY INFORMATION: This position is subject to the provisions of the Management Appraisal of Performance Plan (MAPP). Initial salary placement and subsequent salary adjustments will be made in accordance with MAPP guidelines and regulations. DEFINITION: Manages a major section in the planning, development, coordination, implementation, and administration of departmental strategic health care program initiatives and projects. CLASSIFICATION STANDARDS: Positions allocable to this class report to an executive level manager and are responsible for planning, organizing, directing, and evaluating the work of a section responsible for coordinating all departmental activity related to new and existing key healthcare programs. Positions allocable to this class are distinguished by one or more of the following: 1) enterprise level coordination of programs across multiple health facilities or units; 2) coordination of programs requiring extensive collaboration between DPH and other County departments or external agencies; and/or 3) coordination or programs that impact the system-wide delivery of health services. Essential Job Functions Conducts strategic planning and development to establish goals and objectives for County and Departmental efforts relevant to homelessness among women, including defining quality standards and developing work plans for meeting program deliverables. Manages and coordinates activities across the Department of Public Health to improve health outcomes for women of child-bearing age experiencing homelessness. Establishes and manages a Departmental workgroup (including Bureau Divisions/Offices and other key Departmental subject matter experts and stakeholders) concerning homelessness among women. Coordinates the workgroup to develop mission/value statements on the topic of homelessness among women. Coordinates the workgroup to develop policies and practices for the Department to better understand and serve this population in a measurable way. Designs and implements a data collection and analysis framework to understand homelessness and housing insecurity of women by race/ethnicity, age, health, disability, pregnancy status, and other key demographic indicators. Issues an annual report on the causes and health impacts of homelessness and housing insecurity. Uses report findings to make key recommendations to mitigate homelessness in women across Los Angeles County. Serves as a departmental liaison for cross-Departmental initiatives related to homelessness in women. Drafts responses to inquiries, Board motions, mandates, audits, and requests for information. Defines and manages quality standards and the design and implementation of oversight systems to ensure compliance and achievement of program deliverables for Medi-Cal and other funded SUD continuum services. Designs and implements strategies to expand access to care for youth and adults needing SUD continuum services and develops verification systems and processes to substantiate expansion at the provider- and patient-levels. Manages development of new and expanded partnerships with contractors, vendors, local government agencies, State oversight agencies, and other stakeholders to advocate for the advancement and growth of SUD continuum of services as a critical component of behavioral health integration. Develop operational systems, including policies and procedures and technology platforms, to improve efficiency and usability of beneficiary, financial, contractual, clinical, and programmatic information, and data to achieve performance metrics. Advocates for Los Angeles County priorities with State and other County leadership on behavioral health administrative issues and provide written and verbal recommendations to advance the SUD continuum field and County objectives. Designs and manages performance metrics for internal and external functions and to prepare SUD network providers for performance-based contracts and reimbursement. Represents the Department and serves as subject matter expert on programmatic and operational issues on County task forces, workgroups and planning committees related to SUD continuum services, and identifies and resolves technical and programmatic issues involving stakeholders. Serves as a departmental liaison and directs and coordinates among the three Health Departments (Health Services and Mental Health) responses to inquiries, Board motions, mandates, audits, and requests for information. Manages and coordinates activities across the Department of Public Health to improve health outcomes for workers in the County. Develops policies and practices that ensures Department-wide learning, implementation, and monitoring. Oversees and establishes the design and implementation of data collection and analysis related to worker health and safety. Oversees and supports the Public Health Councils, a Departmental program that engages the business sectors and community partners to implement peer-to-peer education, identify Health Officer Order (HOO) violations, and increase compliance with HOO at worksites. Serves as a departmental liaison and directs and coordinates among the three Health Departments (Health Services and Mental Health) responses to inquiries, Board motions, mandates, audits, and requests for information related to worker safety and advancing the work of community health workers. Represents the Department and serves as subject matter expert (SME) on programmatic issues on County task forces, workgroups, and planning committees related to worker health and safety among public, private, and community-based partners. Identifies and resolves technical and programmatic issues involving stakeholders. Conducts policy research and drafts an annual policy agenda aimed at worker health and safety. Oversees the preparation of Board letters and reports and other correspondence and documents. Advises executive and senior managers on critical issues related to worker health and safety policy and programming for Public Health and partner programs. Manages the department’s wellness initiatives by developing, planning, implementing, and evaluating the improvement of health and wellbeing outcomes for departmental employees; and leads the research and evaluation of new programs in response to emergent needs in the Department while aligning to countywide programs and efforts; and may manage and supervise a small team of coordinators and analysts. Directs existing wellness programs and leads departmental management and wellness teams to identify departmental health and wellbeing needs via surveys, employee engagement meetings, departmental feedback, Public Health Transformation Advocates, Union engagements, etc., and directs the research, development, implementation, and evaluation of programs and wellness models in response to employee concerns and emerging needs. Oversees and is responsible for developing department-specific wellness programs to improve the health and wellbeing of departmental employees; collaborates with the Department of Human Resources, other County departments, organizations, to source or procure programs, consultants, materials, etc., to support the implementation and ongoing wellness programs within the Department. Requirements MINIMUM REQUIREMENTS: OPTION I: Four years of progressively responsible experience* in a staff capacity** analyzing, evaluating, coordinating, and making recommendations for a variety of healthcare programs for a large integrated healthcare delivery system, one year of which must have included supervisory experience at the level of Los Angeles County's class of Senior Staff Analyst, Health***, Assistant Hospital Administrator IV****, or higher. OPTION II: Four years of progressively responsible experience* in a staff capacity** analyzing, evaluating, coordinating, and making recommendations for a variety of human services programs for a social services provider, one year of which must have included supervisory experience at the level of Los Angeles County's class of Senior Staff Analyst, Health***, or higher. LICENSE: A valid California Class "C" Driver's License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: 2- Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Desirable Qualifications: 1. A Master's degree from an accredited college or university in Business, Public Health, Public Health Administration, or a closely related field is highly desirable.***** 2. A Bachelor's degree from an accredited college or university in Business, Public Health, Public Health Administration, or a closely related field is highly desirable.***** 3. Additional points will be awarded for additional experience beyond the Minimum Requirements. SPECIAL REQUIREMENT INFORMATION: * Progressively responsible experience is defined as work experience that clearly shows an upward progression in the level of duties and responsibilities from one job to the next. **In the County of Los Angeles, Staff capacity is defined as work in an advisory capacity to line managers to provide program and administrative support. Work includes assisting and supporting administration by doing research, analysis, and making recommendations to line managers on matters such as: utilization of personnel; allocation of funds; workload and workload fluctuations; and programs and procedures for accomplishing work objectives. Work under general supervision of the line or division manager. *** Senior Staff Analyst , Health Supervises a team of analysts providing technical and consultative service to management in major health service areas. **** Assistant Hospital Administrator IV a ssists in the administration of a large County hospital, by managing and coordinating the supporting services for patient care programs of a major area of the hospital. *****In order to receive credit for the Bachelor's or Master's Degree , you must attach a legible copy of the Official Diploma, Official Transcript(s), or Official Letter from the accredited institution, which shows the area of specialization and the date the degree was awarded, with Registrar's signature and school seal, to the application at the time of filing, or e-mail to HRExams@ph.lacounty.gov within fifteen (15) calendar days from application submission. In the "Subject" of the e-mail please type the Exam Number and Exam Title. Foreign degrees must be evaluated for equivalency to United States accredited institutions standards by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services (NACES) or The Association of International Credential Evaluators, Inc. (AICE). (see Employment Information under Accreditation Information) Additional Information EXAMINATION CONTENT: Once we have determined that you meet the requirements described above, our examination process will consist of an evaluation of education and experience based on application information, desirable qualifications, and supplemental questionnaire at the time of filing weighted 100% . Applicants must meet the requirements listed above and achieve a passing score of 70% or higher on the examination (evaluation of education and experience) in order to be added to the Eligible Register (hiring list) for consideration of employment. Passing this examination and being added to the Eligible Register does not guarantee an offer of employment. ELIGIBILITY INFORMATION: The names of candidates receiving a passing score in the examination will be added to the Eligible Register for a period of twelve (12) months following the date of eligibility. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS. Complete applications will be processed on an as received basis and promulgated to the Eligible Register accordingly. VACANCY INFORMATION: The Eligible Register resulting from this examination will be used to fill vacancies in the Department of Public Health as they occur. AVAILABLE SHIFT: Any shift, including evenings, nights, weekends and holidays. SPECIAL INFORMATION: APPLICATION AND FILING INFORMATION: How to Apply Applications must be submitted ONLINE ONLY. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Plan to submit your online application well in advance of the 5:00 pm deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Apply online by clicking on the " Apply" button located on this posting. You can also track the status of your application using this website. Any required documents and/or additional information, if any, must be received with your application at the time of filing online or within fifteen (15) calendar days from application submission to HRExams@ph.lacounty.gov. The acceptance of your application depends on whether you have clearly shown that you meet the Minimum Requirements . Fill out your application and supplemental questionnaire completely and correctly to receive full credit for any relevant education, training, and job experience you include. In the space provided for education, include the names and addresses of schools attended, dates attended, degree received, and degree major. For each job held, give the name and address of your employer, your job/position title, beginning and ending dates, number of hours worked per week, and detailed description of work and duties performed. If the application and/or Supplemental Questionnaire is/are incomplete, the application will be REJECTED . IMPORTANT NOTES: Please note that ALL information supplied by applicants and included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. Applications may be rejected at any stage of the examination and selection process. FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT . Utilizing VERBIAGE from Class Specification(s) and/or Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. In doing so your application will be dispositioned as INCOMPLETE and will not be accepted. Comments such as "SEE RESUME" or "SEE APPLICATION" will not be considered a valid response; therefore, using such statements will also result in your application being rejected as INCOMPLETE . FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will follow all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Check the website for updated information at https://lacountylibrary.org/library-locator/ . NO SHARING OF USER ID, E-MAIL AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 659-6546 Teletype Phone: (800) 899-4099 Alternate Teletype Phone : (800) 897-0077 Department Contact Name: Exam Analyst Department Contact Phone: (323) 659-6546 Department Contact E-mail: HRExams@ph.lacounty.gov For detailed information, please click here
Apr 24, 2024
Full Time
Position/Program Information EXAM NUMBER: PH4629A FIRST DAY OF FILING: Tuesday, December 19, 2023 at 8:30 a.m., Pacific Time (PT) This announcement is being reposted to reopen the filling period to allow additional application filing. This examination will remain open until the needs of the service are met and is subject to closure without prior notice. TYPE OF RECRUITMENT: Open Competitive Job Opportunity No out of class experience will be accepted SPECIAL SALARY INFORMATION: This position is subject to the provisions of the Management Appraisal of Performance Plan (MAPP). Initial salary placement and subsequent salary adjustments will be made in accordance with MAPP guidelines and regulations. DEFINITION: Manages a major section in the planning, development, coordination, implementation, and administration of departmental strategic health care program initiatives and projects. CLASSIFICATION STANDARDS: Positions allocable to this class report to an executive level manager and are responsible for planning, organizing, directing, and evaluating the work of a section responsible for coordinating all departmental activity related to new and existing key healthcare programs. Positions allocable to this class are distinguished by one or more of the following: 1) enterprise level coordination of programs across multiple health facilities or units; 2) coordination of programs requiring extensive collaboration between DPH and other County departments or external agencies; and/or 3) coordination or programs that impact the system-wide delivery of health services. Essential Job Functions Conducts strategic planning and development to establish goals and objectives for County and Departmental efforts relevant to homelessness among women, including defining quality standards and developing work plans for meeting program deliverables. Manages and coordinates activities across the Department of Public Health to improve health outcomes for women of child-bearing age experiencing homelessness. Establishes and manages a Departmental workgroup (including Bureau Divisions/Offices and other key Departmental subject matter experts and stakeholders) concerning homelessness among women. Coordinates the workgroup to develop mission/value statements on the topic of homelessness among women. Coordinates the workgroup to develop policies and practices for the Department to better understand and serve this population in a measurable way. Designs and implements a data collection and analysis framework to understand homelessness and housing insecurity of women by race/ethnicity, age, health, disability, pregnancy status, and other key demographic indicators. Issues an annual report on the causes and health impacts of homelessness and housing insecurity. Uses report findings to make key recommendations to mitigate homelessness in women across Los Angeles County. Serves as a departmental liaison for cross-Departmental initiatives related to homelessness in women. Drafts responses to inquiries, Board motions, mandates, audits, and requests for information. Defines and manages quality standards and the design and implementation of oversight systems to ensure compliance and achievement of program deliverables for Medi-Cal and other funded SUD continuum services. Designs and implements strategies to expand access to care for youth and adults needing SUD continuum services and develops verification systems and processes to substantiate expansion at the provider- and patient-levels. Manages development of new and expanded partnerships with contractors, vendors, local government agencies, State oversight agencies, and other stakeholders to advocate for the advancement and growth of SUD continuum of services as a critical component of behavioral health integration. Develop operational systems, including policies and procedures and technology platforms, to improve efficiency and usability of beneficiary, financial, contractual, clinical, and programmatic information, and data to achieve performance metrics. Advocates for Los Angeles County priorities with State and other County leadership on behavioral health administrative issues and provide written and verbal recommendations to advance the SUD continuum field and County objectives. Designs and manages performance metrics for internal and external functions and to prepare SUD network providers for performance-based contracts and reimbursement. Represents the Department and serves as subject matter expert on programmatic and operational issues on County task forces, workgroups and planning committees related to SUD continuum services, and identifies and resolves technical and programmatic issues involving stakeholders. Serves as a departmental liaison and directs and coordinates among the three Health Departments (Health Services and Mental Health) responses to inquiries, Board motions, mandates, audits, and requests for information. Manages and coordinates activities across the Department of Public Health to improve health outcomes for workers in the County. Develops policies and practices that ensures Department-wide learning, implementation, and monitoring. Oversees and establishes the design and implementation of data collection and analysis related to worker health and safety. Oversees and supports the Public Health Councils, a Departmental program that engages the business sectors and community partners to implement peer-to-peer education, identify Health Officer Order (HOO) violations, and increase compliance with HOO at worksites. Serves as a departmental liaison and directs and coordinates among the three Health Departments (Health Services and Mental Health) responses to inquiries, Board motions, mandates, audits, and requests for information related to worker safety and advancing the work of community health workers. Represents the Department and serves as subject matter expert (SME) on programmatic issues on County task forces, workgroups, and planning committees related to worker health and safety among public, private, and community-based partners. Identifies and resolves technical and programmatic issues involving stakeholders. Conducts policy research and drafts an annual policy agenda aimed at worker health and safety. Oversees the preparation of Board letters and reports and other correspondence and documents. Advises executive and senior managers on critical issues related to worker health and safety policy and programming for Public Health and partner programs. Manages the department’s wellness initiatives by developing, planning, implementing, and evaluating the improvement of health and wellbeing outcomes for departmental employees; and leads the research and evaluation of new programs in response to emergent needs in the Department while aligning to countywide programs and efforts; and may manage and supervise a small team of coordinators and analysts. Directs existing wellness programs and leads departmental management and wellness teams to identify departmental health and wellbeing needs via surveys, employee engagement meetings, departmental feedback, Public Health Transformation Advocates, Union engagements, etc., and directs the research, development, implementation, and evaluation of programs and wellness models in response to employee concerns and emerging needs. Oversees and is responsible for developing department-specific wellness programs to improve the health and wellbeing of departmental employees; collaborates with the Department of Human Resources, other County departments, organizations, to source or procure programs, consultants, materials, etc., to support the implementation and ongoing wellness programs within the Department. Requirements MINIMUM REQUIREMENTS: OPTION I: Four years of progressively responsible experience* in a staff capacity** analyzing, evaluating, coordinating, and making recommendations for a variety of healthcare programs for a large integrated healthcare delivery system, one year of which must have included supervisory experience at the level of Los Angeles County's class of Senior Staff Analyst, Health***, Assistant Hospital Administrator IV****, or higher. OPTION II: Four years of progressively responsible experience* in a staff capacity** analyzing, evaluating, coordinating, and making recommendations for a variety of human services programs for a social services provider, one year of which must have included supervisory experience at the level of Los Angeles County's class of Senior Staff Analyst, Health***, or higher. LICENSE: A valid California Class "C" Driver's License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: 2- Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Desirable Qualifications: 1. A Master's degree from an accredited college or university in Business, Public Health, Public Health Administration, or a closely related field is highly desirable.***** 2. A Bachelor's degree from an accredited college or university in Business, Public Health, Public Health Administration, or a closely related field is highly desirable.***** 3. Additional points will be awarded for additional experience beyond the Minimum Requirements. SPECIAL REQUIREMENT INFORMATION: * Progressively responsible experience is defined as work experience that clearly shows an upward progression in the level of duties and responsibilities from one job to the next. **In the County of Los Angeles, Staff capacity is defined as work in an advisory capacity to line managers to provide program and administrative support. Work includes assisting and supporting administration by doing research, analysis, and making recommendations to line managers on matters such as: utilization of personnel; allocation of funds; workload and workload fluctuations; and programs and procedures for accomplishing work objectives. Work under general supervision of the line or division manager. *** Senior Staff Analyst , Health Supervises a team of analysts providing technical and consultative service to management in major health service areas. **** Assistant Hospital Administrator IV a ssists in the administration of a large County hospital, by managing and coordinating the supporting services for patient care programs of a major area of the hospital. *****In order to receive credit for the Bachelor's or Master's Degree , you must attach a legible copy of the Official Diploma, Official Transcript(s), or Official Letter from the accredited institution, which shows the area of specialization and the date the degree was awarded, with Registrar's signature and school seal, to the application at the time of filing, or e-mail to HRExams@ph.lacounty.gov within fifteen (15) calendar days from application submission. In the "Subject" of the e-mail please type the Exam Number and Exam Title. Foreign degrees must be evaluated for equivalency to United States accredited institutions standards by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services (NACES) or The Association of International Credential Evaluators, Inc. (AICE). (see Employment Information under Accreditation Information) Additional Information EXAMINATION CONTENT: Once we have determined that you meet the requirements described above, our examination process will consist of an evaluation of education and experience based on application information, desirable qualifications, and supplemental questionnaire at the time of filing weighted 100% . Applicants must meet the requirements listed above and achieve a passing score of 70% or higher on the examination (evaluation of education and experience) in order to be added to the Eligible Register (hiring list) for consideration of employment. Passing this examination and being added to the Eligible Register does not guarantee an offer of employment. ELIGIBILITY INFORMATION: The names of candidates receiving a passing score in the examination will be added to the Eligible Register for a period of twelve (12) months following the date of eligibility. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS. Complete applications will be processed on an as received basis and promulgated to the Eligible Register accordingly. VACANCY INFORMATION: The Eligible Register resulting from this examination will be used to fill vacancies in the Department of Public Health as they occur. AVAILABLE SHIFT: Any shift, including evenings, nights, weekends and holidays. SPECIAL INFORMATION: APPLICATION AND FILING INFORMATION: How to Apply Applications must be submitted ONLINE ONLY. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Plan to submit your online application well in advance of the 5:00 pm deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Apply online by clicking on the " Apply" button located on this posting. You can also track the status of your application using this website. Any required documents and/or additional information, if any, must be received with your application at the time of filing online or within fifteen (15) calendar days from application submission to HRExams@ph.lacounty.gov. The acceptance of your application depends on whether you have clearly shown that you meet the Minimum Requirements . Fill out your application and supplemental questionnaire completely and correctly to receive full credit for any relevant education, training, and job experience you include. In the space provided for education, include the names and addresses of schools attended, dates attended, degree received, and degree major. For each job held, give the name and address of your employer, your job/position title, beginning and ending dates, number of hours worked per week, and detailed description of work and duties performed. If the application and/or Supplemental Questionnaire is/are incomplete, the application will be REJECTED . IMPORTANT NOTES: Please note that ALL information supplied by applicants and included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. Applications may be rejected at any stage of the examination and selection process. FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT . Utilizing VERBIAGE from Class Specification(s) and/or Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. In doing so your application will be dispositioned as INCOMPLETE and will not be accepted. Comments such as "SEE RESUME" or "SEE APPLICATION" will not be considered a valid response; therefore, using such statements will also result in your application being rejected as INCOMPLETE . FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will follow all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Check the website for updated information at https://lacountylibrary.org/library-locator/ . NO SHARING OF USER ID, E-MAIL AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 659-6546 Teletype Phone: (800) 899-4099 Alternate Teletype Phone : (800) 897-0077 Department Contact Name: Exam Analyst Department Contact Phone: (323) 659-6546 Department Contact E-mail: HRExams@ph.lacounty.gov For detailed information, please click here
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job EXCELLENT OPPORTUNITY TO MAKE A DIFFERENCE IN THE LIVES OF CHILDREN! APPLY TODAY TO GET STARTED! The Preschool Services Department (PSD) is recruiting for a PSD Program Manager who plans, organizes, and directs the activities for PSD programs throughout San Bernardino County. Program Managers have responsibility for program planning, implementation and management through subordinate supervisors, and assuring the delivery of services within prescribed program standards and funding. Official Title: PSD Program Manager For more detailed information, view the PSD Program Manager job description. CONDITIONS OF EMPLOYMENT 1) Must possess an official photo identification card. 2) Must be able to lift and carry a small child (up to 50 lbs) as needed/in the event of an emergency. Other physical demands include: sitting, walking, standing, bending, squatting, climbing, kneeling, crawling, twisting, grasping, fine manipulation, pushing/pulling, reaching, stooping, using smell and touch, working outside and vision and hearing. 3) Must pass a pre-employment physical including a tuberculosis test and required immunizations (SB792). 4) Travel throughout the County is required. A valid California Class C driver license and proof of automobile liability insurance must be maintained for the individual providing the transportation. Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. BACKGROUND INVESTIGATION Job offers are contingent upon passing a background investigation which includes a fingerprint check and search of the Child Abuse Index before appointment. If an individual has been convicted of a crime other than a minor traffic violation, the individual cannot work or be present in any community care facility unless they request and subsequently obtain a criminal record exemption from the Community Care Licensing Division, Care Provider Management Bureau (CPMB). With the exception of minor traffic violations, all convictions, including misdemeanors, felonies, and convictions occurring a long time ago, require an exemption. CPMB also examines arrest records to determine if there is a possible danger to clients. Crimes against children and convictions of a violent nature, such as sex offenses, murder, manslaughter, arson, and robbery are crimes for which an exemption cannot be issued. (Health & Safety Code section 1596.871) Minimum Requirements REQUIRED: EXPERIENCE OPTION 1 Must possess two (2) years of full-time equivalent supervisory or management experience in a preschool, school district, or social services setting which includes responsibility for interpreting/enforcing relevant laws, rules and regulations AND supervisory experience that involves hiring, conducting evaluations, and disciplinary action. EXPERIENCE OPTION 2 Must possess two (2) years of full-time equivalent supervisory or management experience which includes responsibility for program planning and coordinating the delivery of behavioral health, disabilities, and family engagement AND supervisory experience that involves hiring, conducting evaluations, and disciplinary action. -- AND -- PERMIT Must possess and maintain a valid/active CA Child Development Program Director Permit issued by the California Commission on Teacher Credentialing (CTC). EDUCATION Must possess a completed/awarded bachelor’s degree in Business/Public Administration, Education, Early Childhood Education/Child Development, Psychology, Sociology, Human Services or other closely related field . REQUIRED DOCUMENTATION (Must be attached): A copy of the required valid/active CA Child Development Program Director Permit , a legible copy of transcripts (unofficial are accepted) AND a copy of the degree . Required documentation MUST be attached to your application o r submit Attn: Program Manager - PSD to: Email: employment@hr.sbcounty.gov Fax: (909) 387-5819 Failure to provide the requested documents at the time of application submittal may result in disqualification of the application. IMPORTANT NOTES: All work experience must be clearly detailed and demonstrated on the application AND supplemental questionnaire to ensure qualifications are properly considered (resumes are not reviewed). All information must be current and up to date. EDUCATION Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. (Must be attached if applicable.) Click here for more information on evaluation services. Desired Qualifications The ideal candidate will possess: A Master's Degree in one of the fields noted above Experience in a Head Start or federally funded preschool program Organizational management, fiscal administration, and monitoring experience Strong written and communication skills Experience determining program eligibility for federal or state funded programs is desirable (ERSEA) Experience with compliance and/or interpretation of Title II or Title V Experience with program planning and coordinating the delivery of behavioral health, disabilities and family engagement is highly desirable Selection Process Examination Procedure : There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore, it is to your advantage to provide as much relevant and detailed work experience as possible , as resumes will not be reviewed in lieu of the application materials. Application Procedure : (NOTE: There is a six (6) month waiting period to re-apply for the same job classification (title and level)). Complete and submit the online employment application and supplemental questionnaire as soon as possible as this recruitment may close at any time . To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application as soon as possible. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. For important information on employment processes and submitting job applications, see links below: Guide to Completing a County Job Application Applicant Information and the County Employment Process Management Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
The Job EXCELLENT OPPORTUNITY TO MAKE A DIFFERENCE IN THE LIVES OF CHILDREN! APPLY TODAY TO GET STARTED! The Preschool Services Department (PSD) is recruiting for a PSD Program Manager who plans, organizes, and directs the activities for PSD programs throughout San Bernardino County. Program Managers have responsibility for program planning, implementation and management through subordinate supervisors, and assuring the delivery of services within prescribed program standards and funding. Official Title: PSD Program Manager For more detailed information, view the PSD Program Manager job description. CONDITIONS OF EMPLOYMENT 1) Must possess an official photo identification card. 2) Must be able to lift and carry a small child (up to 50 lbs) as needed/in the event of an emergency. Other physical demands include: sitting, walking, standing, bending, squatting, climbing, kneeling, crawling, twisting, grasping, fine manipulation, pushing/pulling, reaching, stooping, using smell and touch, working outside and vision and hearing. 3) Must pass a pre-employment physical including a tuberculosis test and required immunizations (SB792). 4) Travel throughout the County is required. A valid California Class C driver license and proof of automobile liability insurance must be maintained for the individual providing the transportation. Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. BACKGROUND INVESTIGATION Job offers are contingent upon passing a background investigation which includes a fingerprint check and search of the Child Abuse Index before appointment. If an individual has been convicted of a crime other than a minor traffic violation, the individual cannot work or be present in any community care facility unless they request and subsequently obtain a criminal record exemption from the Community Care Licensing Division, Care Provider Management Bureau (CPMB). With the exception of minor traffic violations, all convictions, including misdemeanors, felonies, and convictions occurring a long time ago, require an exemption. CPMB also examines arrest records to determine if there is a possible danger to clients. Crimes against children and convictions of a violent nature, such as sex offenses, murder, manslaughter, arson, and robbery are crimes for which an exemption cannot be issued. (Health & Safety Code section 1596.871) Minimum Requirements REQUIRED: EXPERIENCE OPTION 1 Must possess two (2) years of full-time equivalent supervisory or management experience in a preschool, school district, or social services setting which includes responsibility for interpreting/enforcing relevant laws, rules and regulations AND supervisory experience that involves hiring, conducting evaluations, and disciplinary action. EXPERIENCE OPTION 2 Must possess two (2) years of full-time equivalent supervisory or management experience which includes responsibility for program planning and coordinating the delivery of behavioral health, disabilities, and family engagement AND supervisory experience that involves hiring, conducting evaluations, and disciplinary action. -- AND -- PERMIT Must possess and maintain a valid/active CA Child Development Program Director Permit issued by the California Commission on Teacher Credentialing (CTC). EDUCATION Must possess a completed/awarded bachelor’s degree in Business/Public Administration, Education, Early Childhood Education/Child Development, Psychology, Sociology, Human Services or other closely related field . REQUIRED DOCUMENTATION (Must be attached): A copy of the required valid/active CA Child Development Program Director Permit , a legible copy of transcripts (unofficial are accepted) AND a copy of the degree . Required documentation MUST be attached to your application o r submit Attn: Program Manager - PSD to: Email: employment@hr.sbcounty.gov Fax: (909) 387-5819 Failure to provide the requested documents at the time of application submittal may result in disqualification of the application. IMPORTANT NOTES: All work experience must be clearly detailed and demonstrated on the application AND supplemental questionnaire to ensure qualifications are properly considered (resumes are not reviewed). All information must be current and up to date. EDUCATION Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. (Must be attached if applicable.) Click here for more information on evaluation services. Desired Qualifications The ideal candidate will possess: A Master's Degree in one of the fields noted above Experience in a Head Start or federally funded preschool program Organizational management, fiscal administration, and monitoring experience Strong written and communication skills Experience determining program eligibility for federal or state funded programs is desirable (ERSEA) Experience with compliance and/or interpretation of Title II or Title V Experience with program planning and coordinating the delivery of behavioral health, disabilities and family engagement is highly desirable Selection Process Examination Procedure : There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore, it is to your advantage to provide as much relevant and detailed work experience as possible , as resumes will not be reviewed in lieu of the application materials. Application Procedure : (NOTE: There is a six (6) month waiting period to re-apply for the same job classification (title and level)). Complete and submit the online employment application and supplemental questionnaire as soon as possible as this recruitment may close at any time . To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application as soon as possible. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. For important information on employment processes and submitting job applications, see links below: Guide to Completing a County Job Application Applicant Information and the County Employment Process Management Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
City of Sacramento, CA
Sacramento, California, United States
THE POSITION THIS POSTING WILL BE OPEN UNTIL FILLED Application cut-off dates are Bi-Weekly: "the 15th and last day of each month". With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice. This position, housed in the Department of Community Response, will focus on providing Sacramento’s residents with innovative services for persons in crisis, including but not limited to those experiencing homelessness. This role will involve outcome-driven management of vendor contracts supporting homelessness services to ensure effective service delivery and resource usage. This position will also involve developing and overseeing non-public safety alternative response teams that are dispatched to appropriate calls for service. IDEAL CANDIDATE STATEMENT The ideal candidate has a good understanding and preferably experience in the following areas: Overseeing housing and shelter programs, services and/or social services programs that relate to addressing homelessness. The Continuum of Care (CoC), the Homeless Management Information System (HMIS), and the Coordinated Access System (CAS). Managing and seeking out diverse funding streams to maintain and expand social service programs within the City. Emergency and Non-emergency public safety operations, including familiarity with the Incident Command System. Under limited direction, a Program Manager organizes and manages major programs or projects with a high degree of visibility and substantial citywide impact; supervises professional, technical, and clerical staff; coordinates administrative functions; and develops procedures, programs and methodologies. DISTINGUISHING CHARACTERISTICS This management level classification may be populated with multiple incumbents who exercise a broad range of authority over complex programs critical to a department’s mission. Responsibilities require work beyond typical program or project management work. Incumbents must exercise substantial innovation and leadership in developing and managing programs or projects. The Program Manager is distinguished from the lower classification of Program Specialist in that the Program Manager is responsible for administration and management of major complex programs and projects with high visibility and substantial citywide impact. This class is distinguished from that of Support Services Manager in that the latter class manages all internal support functions for a department and supports a board or commission. SUPERVISION RECEIVED AND EXERCISED Limited direction is provided by a department head or division manager. Supervision, on a regular basis, of three or more assigned staff positions is required to hold this classification. ESSENTIAL DUTIES AND RESPONSIBILITIES Organizes, coordinates, and manages one or more major programs or projects with high visability and citywide impact; coordinates administrative functions including budget preparation, financial management, contract administration, and personnel administration for the program. Develops procedures and methodologies within compliance requirements; interprets and applies existing policies to actual situations; coordinates development of work plans, selects and supervises staff; meets with staff to identify and resolve problems, assigns work activities, and evaluates work products. Serves as principal contact for the program/project; confers with department heads, division chiefs, members of professional staff, and other officials concerning programs, regulations, procedures, policies, etc.; represents the department in a variety of meetings involving program coordination or regulatory requirements; may serve on commissions or non-profit boards as part of program service delivery. Develops and maintains informational and statistical reports regarding program performance, goal attainment, and service levels; conducts customer service audits and delivers customer service training. Works with vendors and suppliers; writes RFP/RFQs, contracts, and grant applications; negotiates terms, conditions and performance standards. Provides exceptional customer service to those contacted in the course of work. Other related duties may also be perfomed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS Knowledge of: Principles and practices of public administration, including governmental finance, budgeting, personnel administration, procurement methods. Methods and practices of modern office management. Advanced principles and practices of research, analysis, and technical report writing. Functions and missions of publicly appointed Boards or Commissions. Principles and practices of supervision. Advanced principles and practices of project/program development, management and administration. Principles and practices of supervision and training. Skill in: Collecting and analyzing large volumes of data and reaching a conclusion supported by the research. Building a consensus among parties with competing or conflicting interests. Supervising and motivating employees and generating department-wide cooperation in support of strategic goals and plans. Use of computers, computer applications, and software. Ability to: Prepare technical or analytical reports. Interpret and apply regulatory practices, rules, and policies to actual situations. Present ideas effectively, orally and in writing. Establish and maintain effective working relationships with people of diverse backgrounds. Meet deadlines in a highly political environment. Effectively plan, develop, and implement a comprehensive program with a broad scope and high degree of complexity. Manage highly complex subject matter. Make program or project changes based on analysis of results, new legislation, or departmental changes. Exercise administrative supervision and direction over professional, technical, and clerical staff. EXPERIENCE AND EDUCATION Experience: Six years of professional level administrative and analytical experience including two years of which must be in the program area. -AND- Education: Graduation from an accredited four-year college or university with major coursework in business or public administration or a closely related field. Note: It is highly desirable the required years of professional-level experience be attained in a governmental jurisdiction. Substitution: A post-graduate degree may substitute for one year of the required professional level governmental administrative and analytical experience. PROOF OF EDUCATION Proof of education such as, but not limited to, university/college transcripts anddegrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application for further consideration by the next posted cut-off date; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. 2. Supplemental Questionnaire: (Pass/Fail) - In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office as part of the application process ; Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted. Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed. A resume will not substitute for the information required in the supplemental questionnaire. Possession of the minimum qualifications is not necessarily a guarantee for further advancement in the selection process. 3. Screening Committee: (Pass/Fail) - All applications received will be forwarded to the hiring department for review until the position is filled. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 4. Interview Process: Human Resources will forward applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass LiveScan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: Continuous
Mar 07, 2024
Full Time
THE POSITION THIS POSTING WILL BE OPEN UNTIL FILLED Application cut-off dates are Bi-Weekly: "the 15th and last day of each month". With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice. This position, housed in the Department of Community Response, will focus on providing Sacramento’s residents with innovative services for persons in crisis, including but not limited to those experiencing homelessness. This role will involve outcome-driven management of vendor contracts supporting homelessness services to ensure effective service delivery and resource usage. This position will also involve developing and overseeing non-public safety alternative response teams that are dispatched to appropriate calls for service. IDEAL CANDIDATE STATEMENT The ideal candidate has a good understanding and preferably experience in the following areas: Overseeing housing and shelter programs, services and/or social services programs that relate to addressing homelessness. The Continuum of Care (CoC), the Homeless Management Information System (HMIS), and the Coordinated Access System (CAS). Managing and seeking out diverse funding streams to maintain and expand social service programs within the City. Emergency and Non-emergency public safety operations, including familiarity with the Incident Command System. Under limited direction, a Program Manager organizes and manages major programs or projects with a high degree of visibility and substantial citywide impact; supervises professional, technical, and clerical staff; coordinates administrative functions; and develops procedures, programs and methodologies. DISTINGUISHING CHARACTERISTICS This management level classification may be populated with multiple incumbents who exercise a broad range of authority over complex programs critical to a department’s mission. Responsibilities require work beyond typical program or project management work. Incumbents must exercise substantial innovation and leadership in developing and managing programs or projects. The Program Manager is distinguished from the lower classification of Program Specialist in that the Program Manager is responsible for administration and management of major complex programs and projects with high visibility and substantial citywide impact. This class is distinguished from that of Support Services Manager in that the latter class manages all internal support functions for a department and supports a board or commission. SUPERVISION RECEIVED AND EXERCISED Limited direction is provided by a department head or division manager. Supervision, on a regular basis, of three or more assigned staff positions is required to hold this classification. ESSENTIAL DUTIES AND RESPONSIBILITIES Organizes, coordinates, and manages one or more major programs or projects with high visability and citywide impact; coordinates administrative functions including budget preparation, financial management, contract administration, and personnel administration for the program. Develops procedures and methodologies within compliance requirements; interprets and applies existing policies to actual situations; coordinates development of work plans, selects and supervises staff; meets with staff to identify and resolve problems, assigns work activities, and evaluates work products. Serves as principal contact for the program/project; confers with department heads, division chiefs, members of professional staff, and other officials concerning programs, regulations, procedures, policies, etc.; represents the department in a variety of meetings involving program coordination or regulatory requirements; may serve on commissions or non-profit boards as part of program service delivery. Develops and maintains informational and statistical reports regarding program performance, goal attainment, and service levels; conducts customer service audits and delivers customer service training. Works with vendors and suppliers; writes RFP/RFQs, contracts, and grant applications; negotiates terms, conditions and performance standards. Provides exceptional customer service to those contacted in the course of work. Other related duties may also be perfomed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS Knowledge of: Principles and practices of public administration, including governmental finance, budgeting, personnel administration, procurement methods. Methods and practices of modern office management. Advanced principles and practices of research, analysis, and technical report writing. Functions and missions of publicly appointed Boards or Commissions. Principles and practices of supervision. Advanced principles and practices of project/program development, management and administration. Principles and practices of supervision and training. Skill in: Collecting and analyzing large volumes of data and reaching a conclusion supported by the research. Building a consensus among parties with competing or conflicting interests. Supervising and motivating employees and generating department-wide cooperation in support of strategic goals and plans. Use of computers, computer applications, and software. Ability to: Prepare technical or analytical reports. Interpret and apply regulatory practices, rules, and policies to actual situations. Present ideas effectively, orally and in writing. Establish and maintain effective working relationships with people of diverse backgrounds. Meet deadlines in a highly political environment. Effectively plan, develop, and implement a comprehensive program with a broad scope and high degree of complexity. Manage highly complex subject matter. Make program or project changes based on analysis of results, new legislation, or departmental changes. Exercise administrative supervision and direction over professional, technical, and clerical staff. EXPERIENCE AND EDUCATION Experience: Six years of professional level administrative and analytical experience including two years of which must be in the program area. -AND- Education: Graduation from an accredited four-year college or university with major coursework in business or public administration or a closely related field. Note: It is highly desirable the required years of professional-level experience be attained in a governmental jurisdiction. Substitution: A post-graduate degree may substitute for one year of the required professional level governmental administrative and analytical experience. PROOF OF EDUCATION Proof of education such as, but not limited to, university/college transcripts anddegrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application for further consideration by the next posted cut-off date; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. 2. Supplemental Questionnaire: (Pass/Fail) - In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office as part of the application process ; Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted. Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed. A resume will not substitute for the information required in the supplemental questionnaire. Possession of the minimum qualifications is not necessarily a guarantee for further advancement in the selection process. 3. Screening Committee: (Pass/Fail) - All applications received will be forwarded to the hiring department for review until the position is filled. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 4. Interview Process: Human Resources will forward applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass LiveScan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: Continuous
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: CARES Case Manager Classification Title: Student Services Professional III (SSP III) Posting Details Priority Application Date (Posting will remain open until filled): Tuesday, April 9, 2024 @ 11:55pm PDT Hiring Preference Not Applicable Position Summary Under the general guidance and direction of the Director for Campus Wellness, and/or the Senior Vice President of Student Health Counseling and Wellness Services or designee, the Case Manager provides case management services to a population of undergraduate and graduate students who are referred because they are experiencing basic needs challenges or other challenges with the potential to negatively impact their educational persistence or success. Examples include students who struggle with mental health and wellness, relationship conflicts, personality and social adjustment issues, physical health and nutrition, trauma recovery, bereavement, difficulties transitioning to a higher education environment, and victim advocacy. The Case Manager will be a true advocate for student success and must possess a demonstrated ability to multi-task and manage a diverse caseload. They assess mental health and social support needs of students presenting with these challenges and address them through interventions, referrals, and connection to follow-up services. The Case Manager is expected to make recommendations involving broad areas of policy formulation and complex administrative action where exceptions are needed. They are expected to implement such recommendations upon approval. The Case Manager is responsible for strategically evaluating new and existing services to enhance the student experience and support student success. This requires frequent communication with a variety of campus departments and offices and great attention to detail. The Case Manager must maintain effective working relationships with a variety of campus constituencies, including faculty, staff, and students. The Case Manager ensures interactions with students are consistently professional, courteous, respectful, and demonstrate quality service behavior. The Case Manager monitors student flow and makes complex decisions daily. The incumbent must demonstrate sensitivity to the needs of a diverse student/faculty/staff population. FLSA : Exempt (Not eligible for overtime) Anticipated Hiring Range : $ 5,200 per month - $ 5,700 per month CSU Classification Salary Range : $ 5,025 per month - $ 7,159 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Regular/Probationary Time Base : Full-Time Work Hours : Monday - Friday, 8am-5pm Department Information Student Health, Counseling & Wellness Services (SHCWS) embraces a holistic and collaborative approach to healthcare by offering urgent care, primary care, preventative services, wellness education, violence support services, crisis assistance, resource education, basic needs, and mental health, services to the Sacramento State campus community. SHCWS is committed to providing quality care and service delivery and is accredited through the Accreditation Association for Ambulatory Health Care (AAAHC). The Sacramento State Crisis Assistance & Resource Education Support (CARES) office provides support to students who are in crisis or experiencing unique challenges to their education. We coordinate referrals to campus and community resources and offer follow-up support to address a variety of issues including, but not limited to Basic Needs Insecurities, Mental and Physical Health & Wellness. For more information, please visit: https://www.csus.edu/student-affairs/crisis-assistance-resource-education-support/ Minimum Qualifications Knowledge and Abilities: The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Required Qualifications Education & Experience: Bachelor’s degree in social work or related field from an accredited university. Experience working with students dealing with highly sensitive and complex issues. Two years full-time experience in case management within a healthcare or academic health center environment. Experience using Microsoft Office Suite and an Electronic Medical Record (EMR). Knowledges, Skills, & Abilities: Solution-focused approach with students who may be experiencing behavioral health symptoms, while demonstrating a strong commitment to patient-centered care with compassion and empathy. Professional knowledge of the principles and practices of case management. Ability to take timely, independent action to address the dynamic needs of students. Effective verbal and written communication skills and the ability to work as part of a multidisciplinary team. Strong interpersonal and organizational skills. Ability to perform budget projections, tracking, data analysis, and reporting. Ability and interest in working effectively with a diverse student population. Ability to multi-task and manage a diverse caseload of students. Ability to work efficiently and effectively, and to adapt to change in a dynamic work environment. Ability to research and refer patients or patient’s family to community resources as needed. Ability to obtain American Heart Association Basic Life Support (CPR/First Aid certification). Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Conditions of Employment: Ability to pass a background check. Preferred Qualifications Master’s degree in counseling, social work, student affairs counseling, or related field from an accredited university. Licensed Social Worker Experience in crisis intervention and experience working with students with psychopathology. Skill in evaluating socio-psychological and medical data, and utilizing the information gathered to establish an appropriate plan. Experience working in conjunction with other health care team members to coordinate care. Experience providing lead work direction. Experience using a student information system, such as CMS/SA used in the CSU system. Documents Needed to Apply Resume Cover Letter Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Mar 26 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 27, 2024
Working Title: CARES Case Manager Classification Title: Student Services Professional III (SSP III) Posting Details Priority Application Date (Posting will remain open until filled): Tuesday, April 9, 2024 @ 11:55pm PDT Hiring Preference Not Applicable Position Summary Under the general guidance and direction of the Director for Campus Wellness, and/or the Senior Vice President of Student Health Counseling and Wellness Services or designee, the Case Manager provides case management services to a population of undergraduate and graduate students who are referred because they are experiencing basic needs challenges or other challenges with the potential to negatively impact their educational persistence or success. Examples include students who struggle with mental health and wellness, relationship conflicts, personality and social adjustment issues, physical health and nutrition, trauma recovery, bereavement, difficulties transitioning to a higher education environment, and victim advocacy. The Case Manager will be a true advocate for student success and must possess a demonstrated ability to multi-task and manage a diverse caseload. They assess mental health and social support needs of students presenting with these challenges and address them through interventions, referrals, and connection to follow-up services. The Case Manager is expected to make recommendations involving broad areas of policy formulation and complex administrative action where exceptions are needed. They are expected to implement such recommendations upon approval. The Case Manager is responsible for strategically evaluating new and existing services to enhance the student experience and support student success. This requires frequent communication with a variety of campus departments and offices and great attention to detail. The Case Manager must maintain effective working relationships with a variety of campus constituencies, including faculty, staff, and students. The Case Manager ensures interactions with students are consistently professional, courteous, respectful, and demonstrate quality service behavior. The Case Manager monitors student flow and makes complex decisions daily. The incumbent must demonstrate sensitivity to the needs of a diverse student/faculty/staff population. FLSA : Exempt (Not eligible for overtime) Anticipated Hiring Range : $ 5,200 per month - $ 5,700 per month CSU Classification Salary Range : $ 5,025 per month - $ 7,159 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Regular/Probationary Time Base : Full-Time Work Hours : Monday - Friday, 8am-5pm Department Information Student Health, Counseling & Wellness Services (SHCWS) embraces a holistic and collaborative approach to healthcare by offering urgent care, primary care, preventative services, wellness education, violence support services, crisis assistance, resource education, basic needs, and mental health, services to the Sacramento State campus community. SHCWS is committed to providing quality care and service delivery and is accredited through the Accreditation Association for Ambulatory Health Care (AAAHC). The Sacramento State Crisis Assistance & Resource Education Support (CARES) office provides support to students who are in crisis or experiencing unique challenges to their education. We coordinate referrals to campus and community resources and offer follow-up support to address a variety of issues including, but not limited to Basic Needs Insecurities, Mental and Physical Health & Wellness. For more information, please visit: https://www.csus.edu/student-affairs/crisis-assistance-resource-education-support/ Minimum Qualifications Knowledge and Abilities: The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Required Qualifications Education & Experience: Bachelor’s degree in social work or related field from an accredited university. Experience working with students dealing with highly sensitive and complex issues. Two years full-time experience in case management within a healthcare or academic health center environment. Experience using Microsoft Office Suite and an Electronic Medical Record (EMR). Knowledges, Skills, & Abilities: Solution-focused approach with students who may be experiencing behavioral health symptoms, while demonstrating a strong commitment to patient-centered care with compassion and empathy. Professional knowledge of the principles and practices of case management. Ability to take timely, independent action to address the dynamic needs of students. Effective verbal and written communication skills and the ability to work as part of a multidisciplinary team. Strong interpersonal and organizational skills. Ability to perform budget projections, tracking, data analysis, and reporting. Ability and interest in working effectively with a diverse student population. Ability to multi-task and manage a diverse caseload of students. Ability to work efficiently and effectively, and to adapt to change in a dynamic work environment. Ability to research and refer patients or patient’s family to community resources as needed. Ability to obtain American Heart Association Basic Life Support (CPR/First Aid certification). Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Conditions of Employment: Ability to pass a background check. Preferred Qualifications Master’s degree in counseling, social work, student affairs counseling, or related field from an accredited university. Licensed Social Worker Experience in crisis intervention and experience working with students with psychopathology. Skill in evaluating socio-psychological and medical data, and utilizing the information gathered to establish an appropriate plan. Experience working in conjunction with other health care team members to coordinate care. Experience providing lead work direction. Experience using a student information system, such as CMS/SA used in the CSU system. Documents Needed to Apply Resume Cover Letter Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Mar 26 2024 Pacific Daylight Time Applications close: Closing Date/Time:
CITY OF VENTURA, CA
501 Poli Street, Ventura, California 93001, USA
THE POSITION The City of Ventura's Information Technology Department is searching for a dynamic Information Technology Customer Support Supervisor to join our Information Technology team. As the Information Technology Customer Support Supervisor, you'll spearhead the implementation of our Customer Support Services strategy, taking charge of the IT Help Desk to deliver world-class desktop support to our City staff. Reporting directly to the Information Technology Infrastructure Manager, you'll lead a dedicated team of technical staff committed to providing top-notch end-user support services across our organization. Your responsibilities will include ensuring Service Level Agreement expectations are met, establishing metrics, and driving continuous improvement initiatives within the Customer Support team. If you're passionate about joining a solution-oriented customer service team dedicated to becoming a world-class technology services provider, this position is tailor-made for you! If through education, training and/or experience you: possess advanced technical and political acumen, excel in collaborative environments, effectively communicate with customers, foster open dialogue among team members, motivate staff to meet customer expectations, and understand industry best practices, then you're the ideal candidate for this position. At the City of Ventura, we offer a professional working environment that empowers you to utilize your existing skills, develop new talents, and witness the difference you make in our community every day. Currently, we have one full-time position available, with the possibility of future vacancies being filled through this recruitment process. Apply now and be part of shaping the future of technology support in Ventura! As a condition of employment, the selected candidate is required to undergo and successfully complete an extensive post-offer Police Department background investigation, including Live Scan fingerprinting. (A felony or misdemeanor conviction may disqualify the candidate from City employment.) MORE INFORMATION For additional information on the duties and responsibilities of the position, refer to the job descriptions located on the City's Career Page at www.cityofventura.ca.gov/jobs or by clicking here Information Technology Customer Support Supervisor . THE SCHEDULE This recruitment will follow the below timeline. Thursday, May 2, 2024, at 5:30 pm - Application Deadline. Applications must be submitted by this date to be considered for the position. May 8, 2024 - Candidates will be notified by email of their status by this date. Week of May 20, 2024 - Oral Panel Interview are tentatively scheduled for this date. Qualifying candidates will be notified by email if they are invited to the panel interview process. Week of May 27, 2024 - Department Selection Interviews are tentatively scheduled for this date. Qualifying candidates will be notified by email if they are invited to the panel interview process. June 10, 2024 - Candidates will be notified of the outcome of the interview by this date. The timeline dates are subject to change. Candidates will be notified as necessary. SALARY AND BENEFITS The City offers a total compensation package that includes both a generous salary and other benefits! SALARY : $110,301.15 - $147,805.42 Annually DOQ BENEFITS: Refer to the benefits tab on the job posting for specific information on City benefits. HOW TO APPLY To be considered for this exciting opportunity, please complete an online City Job Application and supplemental questionnaire by the filing deadline, Thursday, May 2, 2024, at 5:30 pm If you have questions about the recruitment process, please contact Human Resources at recruitment@cityofventura.ca.gov . POSITION QUALIFICATIONS WHAT DOES IT TAKE TO QUALIFY A combination of education, experience, and training equivalent to completion of high school supplemented by two years of college level coursework in information/computer science or a related field OR, completion of a specialized training program in information/computer science are required, including three years of increasingly responsible information services and computer support experience equivalent to an Information Technology Customer Support Technician II with the City of Ventura. Supervisory/lead worker experience is highly desirable. Certificate : Possession of relevant and current information services industry recognized certifications, such as ITIL, Comp TIA A+, COMP TIA Network+, Comp TIA Security+, MCSA, and MCSE are desirable. License : Possession of, or ability to obtain, a valid California driver license. As a condition of employment, the selected candidate is required to undergo and successfully complete an extensive post-offer Police Department background investigation, including Live Scan fingerprinting. (A felony or misdemeanor conviction may disqualify the candidate from City employment.) APPLICATION AND INTERVIEW PROCESS YOUR APPLICATION Submit an online City job application and supplemental questionnaire by the filing deadline or first review date at www.cityofventura.ca.gov/jobs . It is important that your City job application show all the relevant education, training, and experience you possess. Resumes, CVs and cover letters may be attached to your application but will not be accepted in lieu of a completed job application or supplemental questionnaire. Submitting an incomplete application or supplemental questionnaire, may disqualify you from further consideration in the recruitment process. DEADLINE TO APPLY : Applications and supplemental questions will be accepted until Thursday, May 2, 2024, at 5:30 pm APPLICATION REVIEW: All applications and supplemental questionnaires submitted will be screened in relation to the criteria outlined in this job announcement. Candidates will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Candidates will be notified about their status after the filing deadline. INTERVIEW DATES AND INFORMATION : A select number of candidates will be invited to a qualifying panel interview process that is tentatively scheduled for Week of May 20, 2024 . Select candidates will be notified of specifics after the filing deadline. Please note, given the current COVID-19 situation, initial panel interviews may be conducted via video teleconference. Selected applicants will be notified of specifics at the appropriate time. The department selection interviews are tentatively scheduled for Week of May 27, 2024 . Candidates selected to move forward will be notified. The Eligibility List established for this classification may be used to fill other regular and temporary vacancies at the discretion of the City. --------------------------------------------------------------------------------------------------------------------------- In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: recruitment@cityofventura.ca.gov. THE ORGANIZATION The City of Ventura operates under the Council/ Manager form of government under a charter adopted by voters in 1934, with an elected seven-member City Council. This full-service municipality is supported by 11 major City departments: City Manager, City Attorney, Finance, Information Technology, Human Resources, Community Development, Parks & Recreation, Fire, Police, Public Works, and Ventura Water. The City's Adopted FY 2023/2024 Operating and Capital budget totals approximately $428.8 million. The City Council and the City Manager are dedicated to the highest standards of integrity, public service, and innovative approaches to governing. To learn more about the City of Ventura, please visit www.cityofventura.ca.gov and view the FY2023-24 Adopted Budget. CITY OF VENTURA The City of Ventura is located just north of Los Angeles County and south of Santa Barbara County and is frequently considered one of America's most desirable places to live. The City is a full-service municipality that was founded in 1782, incorporated in 1866, and serves nearly 110,000 residents within its 32 square miles. With nearly 700 employees, the City is dedicated to delivering key services to our businesses, residents, and visitors to ensure Ventura remains a fiscally stable, economically vibrant, safe, clean, and desirable community. Locals and visitors enjoy Ventura's impressive park system that includes 32 parks and historic sites, and more than 800 acres of open green space. The City offers a remarkable year-round climate, friendly people, and a spectacular coastline. Ventura is an exciting location for a variety of outdoor activities such as biking, hiking, kayaking, paddle-boarding, sailing, surfing, whale watching and windsurfing. Other activities include the Channel Islands National Park, championship golf, world-class shopping, wine tours, and more. Learn more about the City of Ventura at www.CityofVentura.ca.gov DIVERSITY, EQUITY AND INCLUSION The City of Ventura values human rights, goodwill, respect, inclusivity, equality, and recognizes that the City derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in public service, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations, and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they're counting on us. The City is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team! Closing Date/Time: 5/2/2024 5:30 PM Pacific
Apr 13, 2024
Full Time
THE POSITION The City of Ventura's Information Technology Department is searching for a dynamic Information Technology Customer Support Supervisor to join our Information Technology team. As the Information Technology Customer Support Supervisor, you'll spearhead the implementation of our Customer Support Services strategy, taking charge of the IT Help Desk to deliver world-class desktop support to our City staff. Reporting directly to the Information Technology Infrastructure Manager, you'll lead a dedicated team of technical staff committed to providing top-notch end-user support services across our organization. Your responsibilities will include ensuring Service Level Agreement expectations are met, establishing metrics, and driving continuous improvement initiatives within the Customer Support team. If you're passionate about joining a solution-oriented customer service team dedicated to becoming a world-class technology services provider, this position is tailor-made for you! If through education, training and/or experience you: possess advanced technical and political acumen, excel in collaborative environments, effectively communicate with customers, foster open dialogue among team members, motivate staff to meet customer expectations, and understand industry best practices, then you're the ideal candidate for this position. At the City of Ventura, we offer a professional working environment that empowers you to utilize your existing skills, develop new talents, and witness the difference you make in our community every day. Currently, we have one full-time position available, with the possibility of future vacancies being filled through this recruitment process. Apply now and be part of shaping the future of technology support in Ventura! As a condition of employment, the selected candidate is required to undergo and successfully complete an extensive post-offer Police Department background investigation, including Live Scan fingerprinting. (A felony or misdemeanor conviction may disqualify the candidate from City employment.) MORE INFORMATION For additional information on the duties and responsibilities of the position, refer to the job descriptions located on the City's Career Page at www.cityofventura.ca.gov/jobs or by clicking here Information Technology Customer Support Supervisor . THE SCHEDULE This recruitment will follow the below timeline. Thursday, May 2, 2024, at 5:30 pm - Application Deadline. Applications must be submitted by this date to be considered for the position. May 8, 2024 - Candidates will be notified by email of their status by this date. Week of May 20, 2024 - Oral Panel Interview are tentatively scheduled for this date. Qualifying candidates will be notified by email if they are invited to the panel interview process. Week of May 27, 2024 - Department Selection Interviews are tentatively scheduled for this date. Qualifying candidates will be notified by email if they are invited to the panel interview process. June 10, 2024 - Candidates will be notified of the outcome of the interview by this date. The timeline dates are subject to change. Candidates will be notified as necessary. SALARY AND BENEFITS The City offers a total compensation package that includes both a generous salary and other benefits! SALARY : $110,301.15 - $147,805.42 Annually DOQ BENEFITS: Refer to the benefits tab on the job posting for specific information on City benefits. HOW TO APPLY To be considered for this exciting opportunity, please complete an online City Job Application and supplemental questionnaire by the filing deadline, Thursday, May 2, 2024, at 5:30 pm If you have questions about the recruitment process, please contact Human Resources at recruitment@cityofventura.ca.gov . POSITION QUALIFICATIONS WHAT DOES IT TAKE TO QUALIFY A combination of education, experience, and training equivalent to completion of high school supplemented by two years of college level coursework in information/computer science or a related field OR, completion of a specialized training program in information/computer science are required, including three years of increasingly responsible information services and computer support experience equivalent to an Information Technology Customer Support Technician II with the City of Ventura. Supervisory/lead worker experience is highly desirable. Certificate : Possession of relevant and current information services industry recognized certifications, such as ITIL, Comp TIA A+, COMP TIA Network+, Comp TIA Security+, MCSA, and MCSE are desirable. License : Possession of, or ability to obtain, a valid California driver license. As a condition of employment, the selected candidate is required to undergo and successfully complete an extensive post-offer Police Department background investigation, including Live Scan fingerprinting. (A felony or misdemeanor conviction may disqualify the candidate from City employment.) APPLICATION AND INTERVIEW PROCESS YOUR APPLICATION Submit an online City job application and supplemental questionnaire by the filing deadline or first review date at www.cityofventura.ca.gov/jobs . It is important that your City job application show all the relevant education, training, and experience you possess. Resumes, CVs and cover letters may be attached to your application but will not be accepted in lieu of a completed job application or supplemental questionnaire. Submitting an incomplete application or supplemental questionnaire, may disqualify you from further consideration in the recruitment process. DEADLINE TO APPLY : Applications and supplemental questions will be accepted until Thursday, May 2, 2024, at 5:30 pm APPLICATION REVIEW: All applications and supplemental questionnaires submitted will be screened in relation to the criteria outlined in this job announcement. Candidates will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Candidates will be notified about their status after the filing deadline. INTERVIEW DATES AND INFORMATION : A select number of candidates will be invited to a qualifying panel interview process that is tentatively scheduled for Week of May 20, 2024 . Select candidates will be notified of specifics after the filing deadline. Please note, given the current COVID-19 situation, initial panel interviews may be conducted via video teleconference. Selected applicants will be notified of specifics at the appropriate time. The department selection interviews are tentatively scheduled for Week of May 27, 2024 . Candidates selected to move forward will be notified. The Eligibility List established for this classification may be used to fill other regular and temporary vacancies at the discretion of the City. --------------------------------------------------------------------------------------------------------------------------- In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: recruitment@cityofventura.ca.gov. THE ORGANIZATION The City of Ventura operates under the Council/ Manager form of government under a charter adopted by voters in 1934, with an elected seven-member City Council. This full-service municipality is supported by 11 major City departments: City Manager, City Attorney, Finance, Information Technology, Human Resources, Community Development, Parks & Recreation, Fire, Police, Public Works, and Ventura Water. The City's Adopted FY 2023/2024 Operating and Capital budget totals approximately $428.8 million. The City Council and the City Manager are dedicated to the highest standards of integrity, public service, and innovative approaches to governing. To learn more about the City of Ventura, please visit www.cityofventura.ca.gov and view the FY2023-24 Adopted Budget. CITY OF VENTURA The City of Ventura is located just north of Los Angeles County and south of Santa Barbara County and is frequently considered one of America's most desirable places to live. The City is a full-service municipality that was founded in 1782, incorporated in 1866, and serves nearly 110,000 residents within its 32 square miles. With nearly 700 employees, the City is dedicated to delivering key services to our businesses, residents, and visitors to ensure Ventura remains a fiscally stable, economically vibrant, safe, clean, and desirable community. Locals and visitors enjoy Ventura's impressive park system that includes 32 parks and historic sites, and more than 800 acres of open green space. The City offers a remarkable year-round climate, friendly people, and a spectacular coastline. Ventura is an exciting location for a variety of outdoor activities such as biking, hiking, kayaking, paddle-boarding, sailing, surfing, whale watching and windsurfing. Other activities include the Channel Islands National Park, championship golf, world-class shopping, wine tours, and more. Learn more about the City of Ventura at www.CityofVentura.ca.gov DIVERSITY, EQUITY AND INCLUSION The City of Ventura values human rights, goodwill, respect, inclusivity, equality, and recognizes that the City derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in public service, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations, and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they're counting on us. The City is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team! Closing Date/Time: 5/2/2024 5:30 PM Pacific
CITY OF GLENDALE CA
Glendale, California, United States
The Position Under general administrative direction, this management position is responsible for the management and oversight of the Water Engineering Section of Glendale Water & Power, as well as the direct supervision of professional staff. Additionally, this position acts as the lead manager for the Water Operations, Distribution, and Water Quality Sections in the absence of the Chief Assistant General Manager or Assistant General Manager - Water Services. Essential functions of the job include, but are not limited to, the following: Ensures Department services are provided with exceptional customer service and the highest level of ethical standards. Directs and oversees the Water Engineering Section and its two primary subdivisions: Project Delivery and Operations Engineering. Directly supervises several staff members in the Water Engineering Section and ensures that all Section activities are carried out safely and in accordance with City and Departmental goals. Ensures that the planning, design, and operation of water facilities are performed in accordance with Local, State and Federal regulations. As head of the Project Delivery subdivision, administers the Capital Improvement Program. Provides exceptional customer service in interacting with customers and developers in the installation and relocation of water services. Provides technical support to the Water Distribution Maintenance Section. Ensures that GWP capital and developer projects are completed on a timely basis and in the most cost-effective manner. Oversees the preparation of cost estimates, designs, drawings, specifications, and operating procedures for the installation of water mains, services, fire hydrants and other distribution system equipment. Provides construction management for projects directly and using contracted support, as needed, including physical inspections of construction in progress, approving progress payments, and managing change orders. Also ensures that Water Division maps and records are accurately maintained and updated in a timely manner. As head of the Operations Engineering group, oversees the project planning function that drives the Capital Improvement Program and the operational strategy function that provides high level analysis and support to the Water Operations Section and Water Quality Section. Oversees both short and long-range planning for water supply, storage, and distribution facilities including regular revisions to the water system master plan and preparation of engineering studies that provide planning level details and costs of future capital improvements. Provides support to the Water Operations Section on the asset management program including preventive maintenance planning, and asset and maintenance activity documentation and analysis. Provides technical assistance with improvements or modifications to the local and remote control of the water facilities. Also provides technical assistance to the Water Quality Section on regulatory analysis and reporting, and with analysis and improvements in operating the water system efficiently from a water quality perspective. May perform the duties of the Chief Assistant General Manager or Assistant General Manager - Water Services in his/her absence. Assists the Chief Assistant General Manager or Assistant General Manager - Water Services with coverage and attendance at the various water committee and informational meetings at the Metropolitan Water District, the Upper Los Angeles River Area Watermaster, the Glendale Operable Unit, the State Water Board, and other water and utility organizations and associations. Hires capable employees and implements necessary training to develop staff to meet the requirements of each functional area of responsibility. Ensures that adequate back-up skills are developed, and individual skills and abilities are increased. Ensures that assigned personnel work effectively with employees of other City departments and sections within GWP. Reviews and evaluates employees' job performance, and effectively recommends personnel action. Plans, lays out, and delegates work to subordinate employees. Drives on City business as necessary. Assumes responsibility for ensuring the duties of this position are performed in a safe, efficient manner. Performs other related duties as assigned or as the situation requires. Minimum Requirements Knowledge, Skills & Abilities Knowledge of: Applicable Federal, State and Local laws, ordinances, codes, standards, and regulations related to workplace safety, the practice of professional engineering, water quality maintenance, testing and reporting, as well as contracting for construction and professional services. Engineering principles relating to project cost estimating and budgeting, preparation of requests for proposals (RFPs) and requests for bids, and the bidding and procurement process. Engineering principles relating to the design, construction, operation and control of water facilities and the development and preparation of water system master plans. Principles of organization, management, supervision, and staff development. Skill in: Composing and preparing reports, memorandums, letters, and e-mails that are professional and easy to follow. Creating Microsoft Excel spreadsheets to compile, calculate and analyze information. Leading teams toward Departmental goals and objectives. Making effective presentations. Making independent judgments and decisions based on standard policy or procedure. Managing complex projects. Managing multiple priorities successfully. Quickly determining the best course of action in a given situation, while remaining patient and professional when leading others toward that conclusion and being open to better alternatives. Ability to: Provide exceptional customer service to those utilizing the Glendale Water and Power Department services. Communicate clearly and concisely, both orally and in writing, with all levels of employees and the public, including co-workers, managers, department heads, Council members, Commissioners, and outside agencies. Develop and maintain positive working relationships with City departments, businesses, and the local community. Effectively supervise and train subordinates. Establish and maintain smooth working relationships and effectively resolve interpersonal conflicts. Foster a teamwork environment. Lead, coach, instruct, direct, and motivate employees. Model and practice the highest standard of ethical conduct. Organize, assign, and schedule workload among employees. Provide clear work instruction. Read, understand, and develop plans, drawings, and specifications. Review and evaluate employees' job performance and effectively recommend personnel action. Other Characteristics Willingness to: Assume responsibility for maintaining a safe working environment. Fully embrace the value and merits of a well-qualified, diverse workforce that is generally reflective of the surrounding labor market. Plan, initiate, recommend, and carry out actions as required. Work the necessary hours and times to accomplish goals, objectives and required tasks. Experience Eight years of recent progressively responsible professional experience in the water industry, four years of which must include working in a responsible supervisory capacity. Experience in one or more of the following areas is desirable: pump station design; grant and proposal writing for Federal and State grants; preparation of water master plans; concepts and processes of disinfection and water treatment; asset management, working with the Metropolitan Water District of Southern California; well design and well drilling and maintenance; water rate design; and/or project/construction management. Education/Training Bachelor's Degree in Civil or Mechanical Engineering or a related field. Master’s Degree in Civil or Mechanical Engineering, Public/Business Administration, or a related field is highly desirable. License(s)/Certification(s) Registration as a Civil Engineer with the California State Board for Professional Engineers, Land Surveyors and Geologists. Valid California Class C driver's license. Note An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements. However, there is no equivalent for Registration as a Civil Engineer with the California State Board for Professional Engineers, Land Surveyors and Geologists. Exceptional Customer Service Policy The City of Glendale places a high importance on quality customer service and prides itself for the high level of services it provides by every employee of the organization. As employees of the City of Glendale, we are committed to providing our diverse community and each other with courteous, considerate, and personal attention. Please click on the link to read the Exceptional Customer Service Policy . Selection Process EVALUATION OF APPLICATION: All applications, resumes and submitted reference materials will be reviewed and evaluated and only the best-qualified candidates based on applicable experience will be invited to the selection process. ORAL INTERVIEW: (Weight of 100%) To evaluate the applicant's experience, education, knowledge, and skills for the position. Candidates must pass each exam component with a minimum score of 70.00% in order to be placed on the eligible list. TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. Any evaluation will be based on the candidates' education and experience as related to the position. Any examination will be to evaluate the candidates' education, experience, knowledge and skills for the position. The City of Glendale reserves the right to modify the above stated examination components and/or weights. Should this be necessary, the candidates will be notified of the specific examination components and weights prior to the administration of any examination. The selected candidate will be subjected to a background check including Livescan fingerprinting. The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of special needs at least five days prior to the first test part so that a reasonable accommodation may be made. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity. The City of Glendale offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance. The above listed benefits apply to full-time, salaried positions only. Closing Date/Time: Continuous
Mar 07, 2024
Full Time
The Position Under general administrative direction, this management position is responsible for the management and oversight of the Water Engineering Section of Glendale Water & Power, as well as the direct supervision of professional staff. Additionally, this position acts as the lead manager for the Water Operations, Distribution, and Water Quality Sections in the absence of the Chief Assistant General Manager or Assistant General Manager - Water Services. Essential functions of the job include, but are not limited to, the following: Ensures Department services are provided with exceptional customer service and the highest level of ethical standards. Directs and oversees the Water Engineering Section and its two primary subdivisions: Project Delivery and Operations Engineering. Directly supervises several staff members in the Water Engineering Section and ensures that all Section activities are carried out safely and in accordance with City and Departmental goals. Ensures that the planning, design, and operation of water facilities are performed in accordance with Local, State and Federal regulations. As head of the Project Delivery subdivision, administers the Capital Improvement Program. Provides exceptional customer service in interacting with customers and developers in the installation and relocation of water services. Provides technical support to the Water Distribution Maintenance Section. Ensures that GWP capital and developer projects are completed on a timely basis and in the most cost-effective manner. Oversees the preparation of cost estimates, designs, drawings, specifications, and operating procedures for the installation of water mains, services, fire hydrants and other distribution system equipment. Provides construction management for projects directly and using contracted support, as needed, including physical inspections of construction in progress, approving progress payments, and managing change orders. Also ensures that Water Division maps and records are accurately maintained and updated in a timely manner. As head of the Operations Engineering group, oversees the project planning function that drives the Capital Improvement Program and the operational strategy function that provides high level analysis and support to the Water Operations Section and Water Quality Section. Oversees both short and long-range planning for water supply, storage, and distribution facilities including regular revisions to the water system master plan and preparation of engineering studies that provide planning level details and costs of future capital improvements. Provides support to the Water Operations Section on the asset management program including preventive maintenance planning, and asset and maintenance activity documentation and analysis. Provides technical assistance with improvements or modifications to the local and remote control of the water facilities. Also provides technical assistance to the Water Quality Section on regulatory analysis and reporting, and with analysis and improvements in operating the water system efficiently from a water quality perspective. May perform the duties of the Chief Assistant General Manager or Assistant General Manager - Water Services in his/her absence. Assists the Chief Assistant General Manager or Assistant General Manager - Water Services with coverage and attendance at the various water committee and informational meetings at the Metropolitan Water District, the Upper Los Angeles River Area Watermaster, the Glendale Operable Unit, the State Water Board, and other water and utility organizations and associations. Hires capable employees and implements necessary training to develop staff to meet the requirements of each functional area of responsibility. Ensures that adequate back-up skills are developed, and individual skills and abilities are increased. Ensures that assigned personnel work effectively with employees of other City departments and sections within GWP. Reviews and evaluates employees' job performance, and effectively recommends personnel action. Plans, lays out, and delegates work to subordinate employees. Drives on City business as necessary. Assumes responsibility for ensuring the duties of this position are performed in a safe, efficient manner. Performs other related duties as assigned or as the situation requires. Minimum Requirements Knowledge, Skills & Abilities Knowledge of: Applicable Federal, State and Local laws, ordinances, codes, standards, and regulations related to workplace safety, the practice of professional engineering, water quality maintenance, testing and reporting, as well as contracting for construction and professional services. Engineering principles relating to project cost estimating and budgeting, preparation of requests for proposals (RFPs) and requests for bids, and the bidding and procurement process. Engineering principles relating to the design, construction, operation and control of water facilities and the development and preparation of water system master plans. Principles of organization, management, supervision, and staff development. Skill in: Composing and preparing reports, memorandums, letters, and e-mails that are professional and easy to follow. Creating Microsoft Excel spreadsheets to compile, calculate and analyze information. Leading teams toward Departmental goals and objectives. Making effective presentations. Making independent judgments and decisions based on standard policy or procedure. Managing complex projects. Managing multiple priorities successfully. Quickly determining the best course of action in a given situation, while remaining patient and professional when leading others toward that conclusion and being open to better alternatives. Ability to: Provide exceptional customer service to those utilizing the Glendale Water and Power Department services. Communicate clearly and concisely, both orally and in writing, with all levels of employees and the public, including co-workers, managers, department heads, Council members, Commissioners, and outside agencies. Develop and maintain positive working relationships with City departments, businesses, and the local community. Effectively supervise and train subordinates. Establish and maintain smooth working relationships and effectively resolve interpersonal conflicts. Foster a teamwork environment. Lead, coach, instruct, direct, and motivate employees. Model and practice the highest standard of ethical conduct. Organize, assign, and schedule workload among employees. Provide clear work instruction. Read, understand, and develop plans, drawings, and specifications. Review and evaluate employees' job performance and effectively recommend personnel action. Other Characteristics Willingness to: Assume responsibility for maintaining a safe working environment. Fully embrace the value and merits of a well-qualified, diverse workforce that is generally reflective of the surrounding labor market. Plan, initiate, recommend, and carry out actions as required. Work the necessary hours and times to accomplish goals, objectives and required tasks. Experience Eight years of recent progressively responsible professional experience in the water industry, four years of which must include working in a responsible supervisory capacity. Experience in one or more of the following areas is desirable: pump station design; grant and proposal writing for Federal and State grants; preparation of water master plans; concepts and processes of disinfection and water treatment; asset management, working with the Metropolitan Water District of Southern California; well design and well drilling and maintenance; water rate design; and/or project/construction management. Education/Training Bachelor's Degree in Civil or Mechanical Engineering or a related field. Master’s Degree in Civil or Mechanical Engineering, Public/Business Administration, or a related field is highly desirable. License(s)/Certification(s) Registration as a Civil Engineer with the California State Board for Professional Engineers, Land Surveyors and Geologists. Valid California Class C driver's license. Note An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements. However, there is no equivalent for Registration as a Civil Engineer with the California State Board for Professional Engineers, Land Surveyors and Geologists. Exceptional Customer Service Policy The City of Glendale places a high importance on quality customer service and prides itself for the high level of services it provides by every employee of the organization. As employees of the City of Glendale, we are committed to providing our diverse community and each other with courteous, considerate, and personal attention. Please click on the link to read the Exceptional Customer Service Policy . Selection Process EVALUATION OF APPLICATION: All applications, resumes and submitted reference materials will be reviewed and evaluated and only the best-qualified candidates based on applicable experience will be invited to the selection process. ORAL INTERVIEW: (Weight of 100%) To evaluate the applicant's experience, education, knowledge, and skills for the position. Candidates must pass each exam component with a minimum score of 70.00% in order to be placed on the eligible list. TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. Any evaluation will be based on the candidates' education and experience as related to the position. Any examination will be to evaluate the candidates' education, experience, knowledge and skills for the position. The City of Glendale reserves the right to modify the above stated examination components and/or weights. Should this be necessary, the candidates will be notified of the specific examination components and weights prior to the administration of any examination. The selected candidate will be subjected to a background check including Livescan fingerprinting. The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of special needs at least five days prior to the first test part so that a reasonable accommodation may be made. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity. The City of Glendale offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance. The above listed benefits apply to full-time, salaried positions only. Closing Date/Time: Continuous
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
*This is for anticipated recruitment for the 2024/2025 Academic Year* Working Title Area Coordinator SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Residential Life Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0) Work Schedule Monday - Friday 9:00 a.m. to 12 Noon and 1:00 p.m. to 6:00 p.m.; may work weekends and non-traditional hours, and is required to participate in after-hours response rotation which directly responds to student crisis and emergency situations as well as providing consult, advice, and direction to the student leader on call team members. Anticipated Hiring Range $5,076.00 - $5,807.00 Per Month ($60,912.00 - $69,684.00 Annually) Salary is commensurate with experience. Position Summary Under the direct supervision of the Associate Director of Residential Education & Leadership, the Area Coordinator is a full-time, live-in position that assists in the overall design, implementation, and daily administration of the Residential Life program for a specific residential community. Populations of these communities vary and can be in excess of 1200 residents. The Area Coordinator performs a wide variety of generally complex Student Services Professional work in the coordination and implementation of the Residential Education program as well as the overall Residential Life and Housing programs. The incumbent is responsible for the following areas in their specific residential community: case management centering around student behavior, supervision and leadership, community development and student success. In addition the Area Coordinator assists in the overall development and implementation of the Residential Life and Student Housing programs. Position Information Case Management and Student Behavior General Utilize student behavior software as trained and directed. Ensure responsiveness to timelines and ongoing updates Work collaboratively with other units engaged in supporting students Communicate concerns, recommendations, and Case Management Serve in a case manager role to identify, assess, and address student concerns and crisis. Advocate for and support students’ needs in a conscientious, appropriate, and timely manner Be available to address day-to-day resident concerns within respective residential community, as needed, and available to students while in their residence. Provide support to residents experiencing academic difficulties and/or personal problems in areas such as: sexuality, eating disorders, interpersonal relationships, and adjusting to college. When necessary, refer students to appropriate university and/or community resources. Consult with Residential Life professional staff about student medical, physical, and mental health issues. Consult and collaborate with other university units regarding student behavior as appropriate. Refer students to appropriate resources as necessary Review regularly and resolve or reaffirm student caseloads each semester. Student Rights and Responsibilities Oversee the implementation of University policy, Residential Life Community Living Standards, and Student Housing License Agreement, as well as provide and/or coordinate support for students as directed by University Action Care Team members. Ensure student rights and voices are upheld within the review, investigation, decision, and appeal processes. Effectively inform residents within the designated community or neighborhood of Federal, State, Local, University, and residential community policies and regulations. Resolve community related issues (roommate conflict, community respect, etc.) utilizing interpersonal, fact gathering, and analytical skills to determine severity of the situation and provide necessary steps and resources available to resolve the situation. Consult with Residential Life professional staff about matters relating to student conduct within the residential community setting, and discuss alternatives for handling problems. Adjudicate conduct violations within designated area and timeframe; implement follow-through and disciplinary sanctions including recommendations to terminate housing license agreements, through an education-based conduct process. In a timely manner, meet with residents who have allegedly violated residential community regulations and implement appropriate residential conduct action as approved by the Conduct Coordinator and Assistant Director of Conduct and Support Services. Maintain confidential conduct records as defined by FERPA, Clery, Title IX, and Cal State Executive orders. Provide Residential Life Leadership Team member with timely and appropriate information as it relates to residents experiencing challenges. Review regularly and resolve or reaffirm student caseloads each month Campus Safety: Ensure that safety and security procedures are established and maintained. Afterhours: Serve in professional on-call rotation. This position requires working variable hours, including late night and early morning hours as situations dictate, as well as when needed in an emergency response capacity. The Area Coordinator, in conjunction with other professional Residential Education staff members, alternate responsibility for on-call coverage. Lead Work, Oversight and Leadership Lead Work Plan, lead, and oversee the Residential Coordinators and/or Assistant Residential Coordinators according to the objectives established for the department. Play an active role in the development, assignment of work, and performance evaluation of Residential Coordinators. General Oversight Indirectly oversee residential life compensated student leaders according to the objectives established for the department. Assist with recruitment, selection, placement, evaluation, and personnel administration for area residential life compensated student leaders. Assist in the development and implementation of a training program which is well-organized, relevant to best and promising practices in the field of higher education, and preparing student leaders for their positions. Leadership Provide opportunities for student leadership development within designated community and within the residential community. Serve as an advisor for a residential student organization (RHA, Hall Government, etc.) Residential and Student Life Administration Train, develop, and evaluate the overall student services and support within the community through the work of the Residential Coordinators. Participate in centralized planning efforts for Residential Life and Student Life. Oversee daily building administration, procedures, and operation, including opening and closing the buildings for the new academic year and break periods. Maintain appropriate records and administrative files. Complete appropriate forms and reports as assigned per department, division and campus policies. As necessary, negotiate room changes during the academic year. In a timely manner notify appropriate personnel of such changes. Respond to emails, phone calls, and parent/faculty concerns in a timely manner. When appropriate refer issue to appropriate personnel. Maintain financial records and budgets for designated community, including the purchasing of supplies using a University-issued Purchase Card (P-Card) and timely reconciliation of these purchases. Assessment Assess student needs at the beginning of each semester Support student leader and department assessment Assist in the development of an evidence-based culture of decision making and goal setting Education & Engagement Plan, Implement, and Evaluate a student life engagement program which includes academic, social justice, wellness programs as well as a semester plan for intentional interactions with student leaders and their respective residents. Assist with interpretation and implementation of Residential Life, Student Housing, and University policies and procedures. Serve as an appropriate role model in regards to the Residential Life and Student Housing regulations and guidelines. In accordance to the standards of the University Conflict of Interest policy, facilitate programming purchases as needed. Support, attend, and participate in departmental and division wide programs and initiatives (e.g. GatorFest, Gator Days, and other community wide programs etc.). General Chair or serve on Departmental committees as assigned. Serve on Divisional, and University committees as assigned. Attend meetings and training sessions before the start of each semester. Establish and maintain productive and effective, inclusive working relationships amongst residents and campus community. Community Development and Student Success Community Engagement Consult and collaborate with campus partners on the creation and delivery of programs and services to students. Assist student members, in developing and implementing community-wide educational, social, and recreational event programming. Academic Support Create and maintain a living/learning environment that helps students connect with peers, promotes academic support, sleep, basic needs, and overall wellness. Oversee implementation of Living Learning Community and Special Interest Housing within your residential area. Assistant the Academic Success Coordinator in the implementation of student success initiatives throughout your residential community. Social Justice Develop a multicultural community that promotes an atmosphere of appreciation, understanding, and acceptance of individual differences and lifestyles regardless of physical abilities, race, ethnicity, sexual orientation, religion, age, gender or political affiliation. Make conscious efforts to create a sense of inclusion for students within the residential community who are members of a target group. Include in staff training programs at least one session per semester which address the issues of diversity. Other Duties as Assigned Minimum Qualifications Knowledge and Abilities: Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience. Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Preferred Qualifications Due to the responsibilities and nature of this position, preferred qualification that will lead to success in this role include: Master’s Degree in Higher Education Administration, Student Affairs, or related field; and At least 2 years of post-master’s degree experience in Residential Life, Housing, or related student services position. Required License/Certification Mental Health Certification: Incumbents should be certified or obtain certification within their first year in mental health support and services through: Mental Health First Aid Organization Another reputable organization approved by the department California Driver’s License: If incumbent is expected and approved to travel for business, a valid California driver’s license may be expected to be maintained. Special Working Conditions This position is required to live on campus and participate in the after-hours response rotation which directly responds to student crisis and emergency situations as well as providing consult, advice, and direction to the student leader on call team members. The incumbent works a 40-hour work week with varied shifts and times, including some evenings, weekends, and non-traditional hours. The incumbent is provided a meal plan with a minimum of 5 and maximum of 10 meals per week in City Eats Dining Center. The incumbent is expected to interact and engage in conversation with residents as part of the meal plan. The incumbent must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Apr 02 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Apr 03, 2024
*This is for anticipated recruitment for the 2024/2025 Academic Year* Working Title Area Coordinator SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Residential Life Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0) Work Schedule Monday - Friday 9:00 a.m. to 12 Noon and 1:00 p.m. to 6:00 p.m.; may work weekends and non-traditional hours, and is required to participate in after-hours response rotation which directly responds to student crisis and emergency situations as well as providing consult, advice, and direction to the student leader on call team members. Anticipated Hiring Range $5,076.00 - $5,807.00 Per Month ($60,912.00 - $69,684.00 Annually) Salary is commensurate with experience. Position Summary Under the direct supervision of the Associate Director of Residential Education & Leadership, the Area Coordinator is a full-time, live-in position that assists in the overall design, implementation, and daily administration of the Residential Life program for a specific residential community. Populations of these communities vary and can be in excess of 1200 residents. The Area Coordinator performs a wide variety of generally complex Student Services Professional work in the coordination and implementation of the Residential Education program as well as the overall Residential Life and Housing programs. The incumbent is responsible for the following areas in their specific residential community: case management centering around student behavior, supervision and leadership, community development and student success. In addition the Area Coordinator assists in the overall development and implementation of the Residential Life and Student Housing programs. Position Information Case Management and Student Behavior General Utilize student behavior software as trained and directed. Ensure responsiveness to timelines and ongoing updates Work collaboratively with other units engaged in supporting students Communicate concerns, recommendations, and Case Management Serve in a case manager role to identify, assess, and address student concerns and crisis. Advocate for and support students’ needs in a conscientious, appropriate, and timely manner Be available to address day-to-day resident concerns within respective residential community, as needed, and available to students while in their residence. Provide support to residents experiencing academic difficulties and/or personal problems in areas such as: sexuality, eating disorders, interpersonal relationships, and adjusting to college. When necessary, refer students to appropriate university and/or community resources. Consult with Residential Life professional staff about student medical, physical, and mental health issues. Consult and collaborate with other university units regarding student behavior as appropriate. Refer students to appropriate resources as necessary Review regularly and resolve or reaffirm student caseloads each semester. Student Rights and Responsibilities Oversee the implementation of University policy, Residential Life Community Living Standards, and Student Housing License Agreement, as well as provide and/or coordinate support for students as directed by University Action Care Team members. Ensure student rights and voices are upheld within the review, investigation, decision, and appeal processes. Effectively inform residents within the designated community or neighborhood of Federal, State, Local, University, and residential community policies and regulations. Resolve community related issues (roommate conflict, community respect, etc.) utilizing interpersonal, fact gathering, and analytical skills to determine severity of the situation and provide necessary steps and resources available to resolve the situation. Consult with Residential Life professional staff about matters relating to student conduct within the residential community setting, and discuss alternatives for handling problems. Adjudicate conduct violations within designated area and timeframe; implement follow-through and disciplinary sanctions including recommendations to terminate housing license agreements, through an education-based conduct process. In a timely manner, meet with residents who have allegedly violated residential community regulations and implement appropriate residential conduct action as approved by the Conduct Coordinator and Assistant Director of Conduct and Support Services. Maintain confidential conduct records as defined by FERPA, Clery, Title IX, and Cal State Executive orders. Provide Residential Life Leadership Team member with timely and appropriate information as it relates to residents experiencing challenges. Review regularly and resolve or reaffirm student caseloads each month Campus Safety: Ensure that safety and security procedures are established and maintained. Afterhours: Serve in professional on-call rotation. This position requires working variable hours, including late night and early morning hours as situations dictate, as well as when needed in an emergency response capacity. The Area Coordinator, in conjunction with other professional Residential Education staff members, alternate responsibility for on-call coverage. Lead Work, Oversight and Leadership Lead Work Plan, lead, and oversee the Residential Coordinators and/or Assistant Residential Coordinators according to the objectives established for the department. Play an active role in the development, assignment of work, and performance evaluation of Residential Coordinators. General Oversight Indirectly oversee residential life compensated student leaders according to the objectives established for the department. Assist with recruitment, selection, placement, evaluation, and personnel administration for area residential life compensated student leaders. Assist in the development and implementation of a training program which is well-organized, relevant to best and promising practices in the field of higher education, and preparing student leaders for their positions. Leadership Provide opportunities for student leadership development within designated community and within the residential community. Serve as an advisor for a residential student organization (RHA, Hall Government, etc.) Residential and Student Life Administration Train, develop, and evaluate the overall student services and support within the community through the work of the Residential Coordinators. Participate in centralized planning efforts for Residential Life and Student Life. Oversee daily building administration, procedures, and operation, including opening and closing the buildings for the new academic year and break periods. Maintain appropriate records and administrative files. Complete appropriate forms and reports as assigned per department, division and campus policies. As necessary, negotiate room changes during the academic year. In a timely manner notify appropriate personnel of such changes. Respond to emails, phone calls, and parent/faculty concerns in a timely manner. When appropriate refer issue to appropriate personnel. Maintain financial records and budgets for designated community, including the purchasing of supplies using a University-issued Purchase Card (P-Card) and timely reconciliation of these purchases. Assessment Assess student needs at the beginning of each semester Support student leader and department assessment Assist in the development of an evidence-based culture of decision making and goal setting Education & Engagement Plan, Implement, and Evaluate a student life engagement program which includes academic, social justice, wellness programs as well as a semester plan for intentional interactions with student leaders and their respective residents. Assist with interpretation and implementation of Residential Life, Student Housing, and University policies and procedures. Serve as an appropriate role model in regards to the Residential Life and Student Housing regulations and guidelines. In accordance to the standards of the University Conflict of Interest policy, facilitate programming purchases as needed. Support, attend, and participate in departmental and division wide programs and initiatives (e.g. GatorFest, Gator Days, and other community wide programs etc.). General Chair or serve on Departmental committees as assigned. Serve on Divisional, and University committees as assigned. Attend meetings and training sessions before the start of each semester. Establish and maintain productive and effective, inclusive working relationships amongst residents and campus community. Community Development and Student Success Community Engagement Consult and collaborate with campus partners on the creation and delivery of programs and services to students. Assist student members, in developing and implementing community-wide educational, social, and recreational event programming. Academic Support Create and maintain a living/learning environment that helps students connect with peers, promotes academic support, sleep, basic needs, and overall wellness. Oversee implementation of Living Learning Community and Special Interest Housing within your residential area. Assistant the Academic Success Coordinator in the implementation of student success initiatives throughout your residential community. Social Justice Develop a multicultural community that promotes an atmosphere of appreciation, understanding, and acceptance of individual differences and lifestyles regardless of physical abilities, race, ethnicity, sexual orientation, religion, age, gender or political affiliation. Make conscious efforts to create a sense of inclusion for students within the residential community who are members of a target group. Include in staff training programs at least one session per semester which address the issues of diversity. Other Duties as Assigned Minimum Qualifications Knowledge and Abilities: Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience. Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Preferred Qualifications Due to the responsibilities and nature of this position, preferred qualification that will lead to success in this role include: Master’s Degree in Higher Education Administration, Student Affairs, or related field; and At least 2 years of post-master’s degree experience in Residential Life, Housing, or related student services position. Required License/Certification Mental Health Certification: Incumbents should be certified or obtain certification within their first year in mental health support and services through: Mental Health First Aid Organization Another reputable organization approved by the department California Driver’s License: If incumbent is expected and approved to travel for business, a valid California driver’s license may be expected to be maintained. Special Working Conditions This position is required to live on campus and participate in the after-hours response rotation which directly responds to student crisis and emergency situations as well as providing consult, advice, and direction to the student leader on call team members. The incumbent works a 40-hour work week with varied shifts and times, including some evenings, weekends, and non-traditional hours. The incumbent is provided a meal plan with a minimum of 5 and maximum of 10 meals per week in City Eats Dining Center. The incumbent is expected to interact and engage in conversation with residents as part of the meal plan. The incumbent must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Apr 02 2024 Pacific Daylight Time Applications close: Closing Date/Time: