City of Grand Prairie, TX
Grand Prairie, Texas, United States
Job Summary Join our team to provide exceptional customer service and support to our community. Investigate water and wastewater calls, manage work orders, and handle clerical tasks. Engage with City employees and citizens, assist customers in the field, and take on special assignments. Make a real impact with us by applying for The City of Grand Prairie today! *****THIS IS A PART TIME POSITION***** Essential Job Functions Completes clerical duties by maintaining records; entering data into the computer; ensuring forms and documents are completed and accurate; completing further research as needed; processing various forms and documents; and preparing various reports. Completes routine office duties by answering phones; transferring calls and taking messages; filing files and paper; and typing various correspondences. Responds and inspects customer complaints; acts as a liaison between the City and customers; coordinate and forwards to the appropriate personnel. Completes special duties as assigned; assisting with special events; and preparing cases to be filed. All other duties as assigned by a supervisor/manager within your department/division. Minimum Qualifications Any combination equivalent to experience and training that would provide the required knowledge, skills, and abilities may qualify. A typical way to obtain the knowledge, skills and abilities would be: Education: High school diploma or GED. Experience: 1 year of related experience. Licenses : Valid Driver's License required Closing Date/Time: 5/15/2024 5:00 PM Central
Apr 27, 2024
Part Time
Job Summary Join our team to provide exceptional customer service and support to our community. Investigate water and wastewater calls, manage work orders, and handle clerical tasks. Engage with City employees and citizens, assist customers in the field, and take on special assignments. Make a real impact with us by applying for The City of Grand Prairie today! *****THIS IS A PART TIME POSITION***** Essential Job Functions Completes clerical duties by maintaining records; entering data into the computer; ensuring forms and documents are completed and accurate; completing further research as needed; processing various forms and documents; and preparing various reports. Completes routine office duties by answering phones; transferring calls and taking messages; filing files and paper; and typing various correspondences. Responds and inspects customer complaints; acts as a liaison between the City and customers; coordinate and forwards to the appropriate personnel. Completes special duties as assigned; assisting with special events; and preparing cases to be filed. All other duties as assigned by a supervisor/manager within your department/division. Minimum Qualifications Any combination equivalent to experience and training that would provide the required knowledge, skills, and abilities may qualify. A typical way to obtain the knowledge, skills and abilities would be: Education: High school diploma or GED. Experience: 1 year of related experience. Licenses : Valid Driver's License required Closing Date/Time: 5/15/2024 5:00 PM Central
City of Vallejo
Vallejo, California, United States
Description THE POSITION This recruitment is being conducted to fill one full-time vacancy. The list established by this recruitment may be used to fill future full-time, part-time, limited term, and temporary vacancies for up to one year. The Public Works Customer Service Representative will support the Public Works Engineering Division by answering calls, providing customer service to the public and City staff. The Customer Service Representative will be responsible for greeting traffic from the general public and triage public requests while City Hall is open to the public. When City Hall is closed to the public, the Customer Service Representative will be completing administrative and/or clerical tasks in the engineering division of the Public Works department. THE DEPARTMENT The Public Works Department provides essential services to the Vallejo community. It is a progressive, innovative, and collaborative department with a team of skilled professionals responsible for engineering, design, construction, and maintenance of the City's roads, traffic signals, trees, open spaces, and buildings. The department also manages real property lease agreements, stormwater compliance programs, transportation planning, recycling & solid waste contract services, the Vallejo Municipal Marina, the Mare Island Preserve, and the Mare Island Causeway Bridge. For more information about the specific Divisions, please click here . THE CITY OF VALLEJO The City of Vallejo is located in Solano County and has a population of approximately 121,000 residents. Vallejo is a rapidly changing, highly diverse community located midway between the cities of San Francisco and Sacramento. It is a friendly, active waterfront community that attracts innovative, hardworking people and takes great pride in its 148-year history and maritime heritage. Residents of Vallejo are situated to take advantage of the best of what the area has to offer. Golf, museums, performing arts, boutique shopping, brewpubs and a wide selection of restaurants are all available in Vallejo. Residents and visitors alike enjoy Vallejo's delightful historical downtown area, weekly downtown farmer's market, and beautifully restored Victorian homes and business facades. Vallejo is also home to Six Flags Discovery Kingdom, one of America's only combination wildlife, oceanarium and theme parks. CLASS CHARACTERISTICS This class is characterized by the responsibility for providing customer service and assistance to the public and City staff when assigned to the Commercial Services Section of the Finance Department or the Operations Section of the Public Works Department. This is the full working level and incumbents within this classification are expected to work with limited supervision within their respective assignment area. SUPERVISION RECEIVED AND EXERCISED Depending upon assignment receives general supervision from the Commercial Services or Public Works section manager. Essential Functions EXAMPLES OF IMPORTANT RESPONSIBILITIES AND DUTIES - The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Important responsibilities and duties may include, but are not limited to, the following : Enter Daily Work Reports into the automated work order time and record keeping system. Write, distribute, and track work orders. Receive and respond to complaints and emergency calls, as well as requests for information. Dispatch Public Works workers using a two-way radio, telephone, and pager system. Monitor the street light recorder. Monitor communications on the two-way radio. Compile and prepare bills and a variety of reports for work completed by City Public Works employees. Receive, track, and authorize payment for garbage company transfer station tickets. Maintain a database for Public Works assets maintained by the City Maintenance Division. Provide individual software training and assistance to those employees using the automated work order system. Provide training to new staff. May be assigned the responsibility of database administrator for the automated work order system. Retrieve, sort, and distribute Underground Service Alert (USA) requests. Notify outside agencies and departments of work being performed by City staff as required. Set-up, retrieve and distribute preventative maintenance schedules. Monitor and process delinquent bill meter removals and new meter installations. Minimum Qualifications/Knowledge, Skills & Abilities Knowledge of: Basic customer relations techniques. Modern office practices, procedures and equipment including a computer. Equipment used by employees assigned to the Commercial Services Section or Public Works Operations Section. Terminology associated with the work performed within the assigned section, Operational practices of assigned section. Principles and procedures of record keeping. Mathematical principles. English usage, spelling, grammar, and punctuation. Ability to: Learn the operations, services, and activities of a customer service program. Learn, interpret, and explain utility policies and procedures. Respond tactfully and courteously with the public in answering customer inquiries and complaints. Operate a variety of office equipment including a typewriter, calculator, and computer terminal. Maintain a variety of records and files. Perform varied clerical work. Perform mathematical calculations quickly and accurately. Work in situations with hostile customers. Understand and carry out oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Prioritize work assignments and activities. EXPERIENCE AND TRAINING GUIDELINES Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience : Two years of customer service experience. Computerized record keeping and data base systems, bookkeeping and cash handling experience is desirable. Training : Completion of the twelfth grade and some training or coursework in accounting and record keeping. Additional Information The Recruitment & Selection Process 1. Applications are due by 5:00 P.M. on Friday, May 10, 2024. Applicants must submit a completed City of Vallejo online application, including all responses to the Supplemental Questionnaire (Resume/Cover Letter Optional), by the posted deadline in order to be considered. NOTE: If you have problems creating a user account, obtaining your already created account information, or submitting your online application, please contact governmentjobs.com applicant support directly at 855-524-5627. City of Vallejo HR staff are unable to assist with these issues. 2. Applications will be screened for overall qualifications the week of May 13, 2024. 3 . Applicants who meet the minimum qualifications will have their supplemental responses scored by subject matter experts the week of May 20, 2024. The most qualified applicants from the scoring of the supplemental questions will be invited to participate in an Oral Panel Interview. 4. Oral Panel Interviews are tentatively scheduled to take place the week of June 3, 2024. Oral Panel Interviews are weighted at 100% of the candidates' score. Candidates must achieve a minimum passing score of 70%. Those achieving 70% or higher will be placed on the Register of Eligibles (eligible list) and may be considered to fill positions for up to one year. The City reserves the right to limit the number of candidates to those determined to be best qualified based upon all requested application materials, including training and experience, current resume, and responses to supplemental questions. REASONABLE ACCOMMODATIONS The City of Vallejo is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need reasonable accommodation during the application, assessment or selection process may contact the Human Resources Department to request an accommodation. Please contact Sukari Dixon at (707) 648-4398 or send an email to: Sukari.Dixon@cityofvallejo.net no later than May 10, 2024, at 5:00 P.M. PRIOR TO HIRE The selected candidate will be required to: 1) Submit to reference checks 2) Submit to and successfully pass a pre-employment background check, including fingerprint check. 3) Provide proof of legal right to work in the United States. Disaster Service Workers - All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") by state law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW-related training as assigned and to return to work as ordered in the event of an emergency. Equal Opportunity Employer (EOE ) - The City of Vallejo is an Equal Opportunity Employer. It is the policy of the City of Vallejo to provide equal employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Closing Date/Time: 5/10/2024 5:00 PM Pacific
Apr 26, 2024
Full Time
Description THE POSITION This recruitment is being conducted to fill one full-time vacancy. The list established by this recruitment may be used to fill future full-time, part-time, limited term, and temporary vacancies for up to one year. The Public Works Customer Service Representative will support the Public Works Engineering Division by answering calls, providing customer service to the public and City staff. The Customer Service Representative will be responsible for greeting traffic from the general public and triage public requests while City Hall is open to the public. When City Hall is closed to the public, the Customer Service Representative will be completing administrative and/or clerical tasks in the engineering division of the Public Works department. THE DEPARTMENT The Public Works Department provides essential services to the Vallejo community. It is a progressive, innovative, and collaborative department with a team of skilled professionals responsible for engineering, design, construction, and maintenance of the City's roads, traffic signals, trees, open spaces, and buildings. The department also manages real property lease agreements, stormwater compliance programs, transportation planning, recycling & solid waste contract services, the Vallejo Municipal Marina, the Mare Island Preserve, and the Mare Island Causeway Bridge. For more information about the specific Divisions, please click here . THE CITY OF VALLEJO The City of Vallejo is located in Solano County and has a population of approximately 121,000 residents. Vallejo is a rapidly changing, highly diverse community located midway between the cities of San Francisco and Sacramento. It is a friendly, active waterfront community that attracts innovative, hardworking people and takes great pride in its 148-year history and maritime heritage. Residents of Vallejo are situated to take advantage of the best of what the area has to offer. Golf, museums, performing arts, boutique shopping, brewpubs and a wide selection of restaurants are all available in Vallejo. Residents and visitors alike enjoy Vallejo's delightful historical downtown area, weekly downtown farmer's market, and beautifully restored Victorian homes and business facades. Vallejo is also home to Six Flags Discovery Kingdom, one of America's only combination wildlife, oceanarium and theme parks. CLASS CHARACTERISTICS This class is characterized by the responsibility for providing customer service and assistance to the public and City staff when assigned to the Commercial Services Section of the Finance Department or the Operations Section of the Public Works Department. This is the full working level and incumbents within this classification are expected to work with limited supervision within their respective assignment area. SUPERVISION RECEIVED AND EXERCISED Depending upon assignment receives general supervision from the Commercial Services or Public Works section manager. Essential Functions EXAMPLES OF IMPORTANT RESPONSIBILITIES AND DUTIES - The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Important responsibilities and duties may include, but are not limited to, the following : Enter Daily Work Reports into the automated work order time and record keeping system. Write, distribute, and track work orders. Receive and respond to complaints and emergency calls, as well as requests for information. Dispatch Public Works workers using a two-way radio, telephone, and pager system. Monitor the street light recorder. Monitor communications on the two-way radio. Compile and prepare bills and a variety of reports for work completed by City Public Works employees. Receive, track, and authorize payment for garbage company transfer station tickets. Maintain a database for Public Works assets maintained by the City Maintenance Division. Provide individual software training and assistance to those employees using the automated work order system. Provide training to new staff. May be assigned the responsibility of database administrator for the automated work order system. Retrieve, sort, and distribute Underground Service Alert (USA) requests. Notify outside agencies and departments of work being performed by City staff as required. Set-up, retrieve and distribute preventative maintenance schedules. Monitor and process delinquent bill meter removals and new meter installations. Minimum Qualifications/Knowledge, Skills & Abilities Knowledge of: Basic customer relations techniques. Modern office practices, procedures and equipment including a computer. Equipment used by employees assigned to the Commercial Services Section or Public Works Operations Section. Terminology associated with the work performed within the assigned section, Operational practices of assigned section. Principles and procedures of record keeping. Mathematical principles. English usage, spelling, grammar, and punctuation. Ability to: Learn the operations, services, and activities of a customer service program. Learn, interpret, and explain utility policies and procedures. Respond tactfully and courteously with the public in answering customer inquiries and complaints. Operate a variety of office equipment including a typewriter, calculator, and computer terminal. Maintain a variety of records and files. Perform varied clerical work. Perform mathematical calculations quickly and accurately. Work in situations with hostile customers. Understand and carry out oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Prioritize work assignments and activities. EXPERIENCE AND TRAINING GUIDELINES Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience : Two years of customer service experience. Computerized record keeping and data base systems, bookkeeping and cash handling experience is desirable. Training : Completion of the twelfth grade and some training or coursework in accounting and record keeping. Additional Information The Recruitment & Selection Process 1. Applications are due by 5:00 P.M. on Friday, May 10, 2024. Applicants must submit a completed City of Vallejo online application, including all responses to the Supplemental Questionnaire (Resume/Cover Letter Optional), by the posted deadline in order to be considered. NOTE: If you have problems creating a user account, obtaining your already created account information, or submitting your online application, please contact governmentjobs.com applicant support directly at 855-524-5627. City of Vallejo HR staff are unable to assist with these issues. 2. Applications will be screened for overall qualifications the week of May 13, 2024. 3 . Applicants who meet the minimum qualifications will have their supplemental responses scored by subject matter experts the week of May 20, 2024. The most qualified applicants from the scoring of the supplemental questions will be invited to participate in an Oral Panel Interview. 4. Oral Panel Interviews are tentatively scheduled to take place the week of June 3, 2024. Oral Panel Interviews are weighted at 100% of the candidates' score. Candidates must achieve a minimum passing score of 70%. Those achieving 70% or higher will be placed on the Register of Eligibles (eligible list) and may be considered to fill positions for up to one year. The City reserves the right to limit the number of candidates to those determined to be best qualified based upon all requested application materials, including training and experience, current resume, and responses to supplemental questions. REASONABLE ACCOMMODATIONS The City of Vallejo is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need reasonable accommodation during the application, assessment or selection process may contact the Human Resources Department to request an accommodation. Please contact Sukari Dixon at (707) 648-4398 or send an email to: Sukari.Dixon@cityofvallejo.net no later than May 10, 2024, at 5:00 P.M. PRIOR TO HIRE The selected candidate will be required to: 1) Submit to reference checks 2) Submit to and successfully pass a pre-employment background check, including fingerprint check. 3) Provide proof of legal right to work in the United States. Disaster Service Workers - All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") by state law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW-related training as assigned and to return to work as ordered in the event of an emergency. Equal Opportunity Employer (EOE ) - The City of Vallejo is an Equal Opportunity Employer. It is the policy of the City of Vallejo to provide equal employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Closing Date/Time: 5/10/2024 5:00 PM Pacific
Our Pulse - Customer Experience Representative is responsible for selling broadband service to commercial and residential customers, basic troubleshooting, customer support, establishing new accounts, creating account service modifications, provisioning phones, and product up-sales of all broadband services. The salary range for this position is $20.18 to $27.25 per hour, with a hiring range of $20.18 to $23.72 per hour, depending on experience and qualifications. A current resume and cover letter are required. The hiring process for this position will include a phone interview, an in-person interview, and additional keyboarding and sales testing. This opportunity will be available until Wednesday, May 15, 2024 at 4:00pm MST. Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City. Are you a driven professional who thrives in a fast-paced and dynamic role? Our Customer Service Specialists work on a small, close-knit team dedicated to customer service, who promote and sell broadband services to our residential community while building and maintaining strong customer relationships. We have a good work-life balance, balancing professional growth and personal enjoyment. Occasional after-hours work at community events may be required. Essential Functions Assists customers over the telephone, in person, and online with a wide variety of questions, requests and complaints related to their broadband services account and bill to include, but not limited to, assisting customers with start/stop requests for services, explanation of services provided, delinquencies, billing inquires and adjustments and other issues related to services, using various complex computer programs. Responsible for selling broadband subscription services to small commercial and residential customers, basic troubleshooting customer support, establishing new accounts, creating account service modifications, provisioning phones, and product up-sales of all broadband services. Corrects account problems by reviewing account information and generating service orders, if needed. Create provisioning and trouble ticket work orders, maintain billing records, and other various computer print-outs. Interacts with a wide variety of customers whose behavior may range from pleasant to verbally threatening and abusive. Answers all incoming broadband customer support phone calls, online inquiries, and assists walk-in traffic during the assigned office hours. Operates broadband billing and provisioning software (OSS/BSS); the voice services provisioning and customer portal software, and the City's internal/external telephone system. Other Job Functions Completes various monthly reports, assorted daily jobs, and special projects Resolves account problems in a timely manner. Maintains a working familiarity with related technologies, such as VOIP, video products, and Wi-Fi routers. Performs other duties as assigned. Knowledge, Skills, and Abilities Required: Ability to determine proper broadband service needs for customer based on sales discovery process. Ability to recognize opportunity to upsell or right size customer package with existing customers. Ability to communicate effectively and diplomatically with the public and co-workers in a variety of situations. Ability to understand and resolve complex customer account inquiries. Ability to work efficiently & effectively in a fast-paced environment. Ability to learn quickly and develop a sound understanding and use of customized, complex software. Ability to maintain confidential information. Ability to apply conflict resolution skills to ensure successful outcomes. Preferred: Spanish language fluency is preferred. Licenses or Certifications: A Driver's License is preferred. Education: A High School Diploma or GED is required. Work Experience: Three (3) years of previous work experience in a fast-paced, high-stress phone and face-to-face customer service position required, preferably in a call center environment. Requires keyboarding use to be at a speed that enables information to be entered into the computer while speaking to the customer by telephone or in person. Basic word processing (Preferably MS Word) skills required; basic Spreadsheet (Preferably Excel) skills preferred. Level of Physical Effort Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal. Hazards: Minimal exposure to hazards are typically found in general office environment where there is rarely to no exposure to injury or accident Physical Working Environment: Exposure to routine office noise and equipment This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Benefits Information Benefit Eligible Benefits Package Includes: Two (2) medical plans, Dental, Vision (for self/ spouse/ children) Employee Health & Wellness Center (self/family) Paid vacation, holidays, and medical leave Flexible spending including Dependent Care Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage Retirement 401a, 457, Roth (pre-& post tax) and company match Comprehensive Employee Assistance Program Voluntary 529 College Invest program Personal and Professional Development opportunities Discounted recreation passes Employee recognition program Tuition Reimbursement Exceptional work-life balance Market based pay & regular performance reviews Local Government employment is eligible for Public Loan Forgiveness Program Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation . Learn more about your right to work . Visit E-Verify.gov for more information. A criminal history background check will be obtained pre-employment.
May 02, 2024
Full Time
Our Pulse - Customer Experience Representative is responsible for selling broadband service to commercial and residential customers, basic troubleshooting, customer support, establishing new accounts, creating account service modifications, provisioning phones, and product up-sales of all broadband services. The salary range for this position is $20.18 to $27.25 per hour, with a hiring range of $20.18 to $23.72 per hour, depending on experience and qualifications. A current resume and cover letter are required. The hiring process for this position will include a phone interview, an in-person interview, and additional keyboarding and sales testing. This opportunity will be available until Wednesday, May 15, 2024 at 4:00pm MST. Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City. Are you a driven professional who thrives in a fast-paced and dynamic role? Our Customer Service Specialists work on a small, close-knit team dedicated to customer service, who promote and sell broadband services to our residential community while building and maintaining strong customer relationships. We have a good work-life balance, balancing professional growth and personal enjoyment. Occasional after-hours work at community events may be required. Essential Functions Assists customers over the telephone, in person, and online with a wide variety of questions, requests and complaints related to their broadband services account and bill to include, but not limited to, assisting customers with start/stop requests for services, explanation of services provided, delinquencies, billing inquires and adjustments and other issues related to services, using various complex computer programs. Responsible for selling broadband subscription services to small commercial and residential customers, basic troubleshooting customer support, establishing new accounts, creating account service modifications, provisioning phones, and product up-sales of all broadband services. Corrects account problems by reviewing account information and generating service orders, if needed. Create provisioning and trouble ticket work orders, maintain billing records, and other various computer print-outs. Interacts with a wide variety of customers whose behavior may range from pleasant to verbally threatening and abusive. Answers all incoming broadband customer support phone calls, online inquiries, and assists walk-in traffic during the assigned office hours. Operates broadband billing and provisioning software (OSS/BSS); the voice services provisioning and customer portal software, and the City's internal/external telephone system. Other Job Functions Completes various monthly reports, assorted daily jobs, and special projects Resolves account problems in a timely manner. Maintains a working familiarity with related technologies, such as VOIP, video products, and Wi-Fi routers. Performs other duties as assigned. Knowledge, Skills, and Abilities Required: Ability to determine proper broadband service needs for customer based on sales discovery process. Ability to recognize opportunity to upsell or right size customer package with existing customers. Ability to communicate effectively and diplomatically with the public and co-workers in a variety of situations. Ability to understand and resolve complex customer account inquiries. Ability to work efficiently & effectively in a fast-paced environment. Ability to learn quickly and develop a sound understanding and use of customized, complex software. Ability to maintain confidential information. Ability to apply conflict resolution skills to ensure successful outcomes. Preferred: Spanish language fluency is preferred. Licenses or Certifications: A Driver's License is preferred. Education: A High School Diploma or GED is required. Work Experience: Three (3) years of previous work experience in a fast-paced, high-stress phone and face-to-face customer service position required, preferably in a call center environment. Requires keyboarding use to be at a speed that enables information to be entered into the computer while speaking to the customer by telephone or in person. Basic word processing (Preferably MS Word) skills required; basic Spreadsheet (Preferably Excel) skills preferred. Level of Physical Effort Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal. Hazards: Minimal exposure to hazards are typically found in general office environment where there is rarely to no exposure to injury or accident Physical Working Environment: Exposure to routine office noise and equipment This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Benefits Information Benefit Eligible Benefits Package Includes: Two (2) medical plans, Dental, Vision (for self/ spouse/ children) Employee Health & Wellness Center (self/family) Paid vacation, holidays, and medical leave Flexible spending including Dependent Care Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage Retirement 401a, 457, Roth (pre-& post tax) and company match Comprehensive Employee Assistance Program Voluntary 529 College Invest program Personal and Professional Development opportunities Discounted recreation passes Employee recognition program Tuition Reimbursement Exceptional work-life balance Market based pay & regular performance reviews Local Government employment is eligible for Public Loan Forgiveness Program Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation . Learn more about your right to work . Visit E-Verify.gov for more information. A criminal history background check will be obtained pre-employment.
City of Sacramento, CA
Sacramento, California, United States
THE POSITION The Community Development Departments Code Compliance Division is recruiting for a Customer Service Representative to provide administrative and customer service support for the division and its customers. IDEAL CANDIDATE STATEMENT The ideal candidate will possess the experience, skills, and characteristics to: Deliver quality customer service. Be comfortable interacting with customers by phone, text, and in-person. Exhibit high levels of professionalism, competency, and problem-solving skills. Possess experience in de-escalation to assist challenging customers by phone and at the public counter. Explain City Codes and policies to assist customers to gain compliance. Provide detailed notes, memos, and letters. To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline . Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 5/16/2024 11:59 PM Pacific
May 03, 2024
Full Time
THE POSITION The Community Development Departments Code Compliance Division is recruiting for a Customer Service Representative to provide administrative and customer service support for the division and its customers. IDEAL CANDIDATE STATEMENT The ideal candidate will possess the experience, skills, and characteristics to: Deliver quality customer service. Be comfortable interacting with customers by phone, text, and in-person. Exhibit high levels of professionalism, competency, and problem-solving skills. Possess experience in de-escalation to assist challenging customers by phone and at the public counter. Explain City Codes and policies to assist customers to gain compliance. Provide detailed notes, memos, and letters. To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline . Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 5/16/2024 11:59 PM Pacific
City of McKinney, TX
McKinney, Texas, United States
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Responsible for creating the first and last impressions of The Apex Centre experience for Members and Guests by providing warm welcomes, magic moments, and fond farewells who enter and leave the facility. Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Maintain regular and reliable attendance. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide positive and enthusiastic customer service to all Members and Guests through compliance with the proper Apex Centre phone etiquette by greeting members by name, exceeding their expectations with service, saying good bye and inviting them back again the next day. Assist Members and Guests with program registrations and facility bookings for facility programs and services in accordance with service desk software. Promote all facilities, programs and services when in contact with Members and Guests. Conduct oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of The Apex Centre. This includes being in facility wearing approved attire and nametag. Attend all scheduled employee meetings. Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc. Resolve customer questions/complaints Process sales, cash handling and drawer count down accuracy required at each shift. Arrive to work every day, on time as scheduled. Perform other tasks as needed or directed. OTHER JOB FUNCTIONS : Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of change. Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS • Must be at least eighteen years of age. • Must have cash handling skills, and ability to manage a register. PREFERRED QUALIFICATIONS • Basic computer and phone skills preferred. • Some related work experience preferred, but not required. CONDITIONS OF EMPLOYMENT • Must pass a drug screen and background check. Physical Demands/Supplemental PHYSICAL DEMANDS Regularly required to sit, stand, walk and reach with hands and arms. Must be able to see, speak, and hear. Regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds. Employees will stand and walk for extended periods of time. WORK ENVIRONMENT The indoor environment provides for a safe and healthy work environment and is smoke and drug free. Occasionally, it may be wet and humid, as well as moderately loud. The outdoor work environment may result in exposure to extreme weather conditions such as heat, cold, and humidity. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Mental Health Care through Employee Assistance Program (EAP) Closing Date/Time: 5/9/2024 5:00 PM Central
Apr 26, 2024
Full Time
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Responsible for creating the first and last impressions of The Apex Centre experience for Members and Guests by providing warm welcomes, magic moments, and fond farewells who enter and leave the facility. Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Maintain regular and reliable attendance. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide positive and enthusiastic customer service to all Members and Guests through compliance with the proper Apex Centre phone etiquette by greeting members by name, exceeding their expectations with service, saying good bye and inviting them back again the next day. Assist Members and Guests with program registrations and facility bookings for facility programs and services in accordance with service desk software. Promote all facilities, programs and services when in contact with Members and Guests. Conduct oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of The Apex Centre. This includes being in facility wearing approved attire and nametag. Attend all scheduled employee meetings. Adhere to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc. Resolve customer questions/complaints Process sales, cash handling and drawer count down accuracy required at each shift. Arrive to work every day, on time as scheduled. Perform other tasks as needed or directed. OTHER JOB FUNCTIONS : Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of change. Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS • Must be at least eighteen years of age. • Must have cash handling skills, and ability to manage a register. PREFERRED QUALIFICATIONS • Basic computer and phone skills preferred. • Some related work experience preferred, but not required. CONDITIONS OF EMPLOYMENT • Must pass a drug screen and background check. Physical Demands/Supplemental PHYSICAL DEMANDS Regularly required to sit, stand, walk and reach with hands and arms. Must be able to see, speak, and hear. Regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds. Employees will stand and walk for extended periods of time. WORK ENVIRONMENT The indoor environment provides for a safe and healthy work environment and is smoke and drug free. Occasionally, it may be wet and humid, as well as moderately loud. The outdoor work environment may result in exposure to extreme weather conditions such as heat, cold, and humidity. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Mental Health Care through Employee Assistance Program (EAP) Closing Date/Time: 5/9/2024 5:00 PM Central
City of Portland, Oregon
Portland, Oregon, United States
The Position The Office of Management & Finance is hiring for two (2) 311 Customer Service Representative I positions. J ob Appointment: Regular, Full time. Work Schedule: Weekly schedule depends on operational needs. Evenings and/or weekends will be required. Work Location: Hybrid - Remote work is possible depending on schedule and operational needs. In-person work to be conducted at The Portland Building, 1120 SW 5th Avenue Portland OR 97204. Remote work must be performed within Oregon or Washington. For more information, click here . Benefits: Please check our benefit tab for an overview of benefit for this position Language Pay Premium Eligible: This position is or may be eligible for Language Pay Differential for qualifying employees. Union Representation: This classification is represented by District Council of Trade Unions (DCTU). To view this labor agreement, please click here . External applicants start at the entry salary rate. If you are a current DCTU represented employee, see labor agreement for additional information or talk to your union representative. Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a cover letter and resume. Position Summary Would you like to help local community members access City of Portland and Multnomah County information, services, and programs? The Office of Management & Finance seeks multiple 311 Customer Service Representative I's to join the 311 Program team. This position provides high-quality local government customer service to community members, businesses, and visitors as a member of the 311 Program’s Customer Service Team. These positions report to the 311 Customer Service Supervisor and works as part of a team alongside other customer service staff. The 311 Program currently operates seven days a week, from 7 a.m. to 8 p.m. Applicants should expect to work evening and/or weekend hours upon hire. The 311 Program is a recently established and rapidly evolving program with service offerings expanding to meet the needs of our community. 311 Customer Service Representatives respond to a wide variety of community inquiries about City of Portland and Multnomah County programs and services over the phone, online, via email, and in-person at City buildings. When contacted by a community member or visitor, they assess the customer’s needs and may provide information, intake a request or report, or refer the customer to appropriate government or community resources. To support this work, they also maintain and update an extensive database of service information, local government programs and social service resources. The work of this position requires substantial multi-tasking, problem solving, and the ability to adjust to rapidly changing information. This position is expected to perform the full range of assignments independently within established parameters, requiring application of established rules, regulations, policies, and procedures. Successful candidates should enjoy learning about new topics and feel comfortable applying new skills on the job. They must also be able to work in an environment where community members might be upset about a broader City or County policy, meaning we cannot provide an immediate resolution to their concern. 311 Customer Service Representatives are expected to support community members who are multi-lingual and multi-cultural. Although not required, the City of Portland encourages candidates that can speak more than one language to include that information in their resume. Bilingual candidates are particularly encouraged to apply and may be eligible for a language pay differential. Virtual Zoom Meet & Greet Opportunity Come meet the hiring manager and the senior recruiter! We'll be talking about the position duties and responsibilities, day to day life in the role, review the announcement, discuss how to apply, and answer questions you may have about the position. Tuesday, May 7, 2024 at 12:00PM Pacific Time (US and Canada) Zoom Meeting Link: https://us06web.zoom.us/j/8628096984 1 Meeting ID: 862 8096 9841 This recruitment may be used to fill future vacancies. Questions? Jaclyn Snyder, Senior Recruiter Bureau of Human Resources Jaclyn.Snyder@portlandoregon.gov To Qualify The following minimum qualifications are required for this position: Experience providing effective and efficient customer service. Experience using tact and diplomacy while handling sensitive situations and individuals who may be upset. Ability to effectively research customer inquiries, using resources like databases and the internet, and then effectively communicate appropriate responses. Ability to multi-task in a fast-paced team environment. Applicants must also be able to: Provide periodic evening and weekend support at City facilities and in the community, as needed. The Recruitment Process STEP 1: Apply online between April 29 , 2024 - May 13, 2024 Required Application Materials: Resume Cover Letter Answer to three (3) Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials: Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.) Application Tips: Your cover letter should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your resume should support the details described in your cover letter. Do not attach materials not requested. All completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted. Step 2: Minimum Qualification Evaluation: Week of May 13, 2024 An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%. Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to establishment of the eligible list and/or final selection. Step 3: Establishment of Eligible List: Week of May 20, 2024 Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. Step 4: Selection (Interview): June Hiring bureau will review and select candidates to interview. Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list. Step 5: Offer of Employment: July Step 6: Start Date: August A start date will be determined after all conditions of employment have been met. *Timeline is approximate and subject to change* Additional Information Click here for additional information regarding the following: Veteran Preference ADA, Pregnancy, and Religious Accommodations Work Status Equal Employment Opportunity A Career with the City of Portland offers many Employee Benefits We offer a comprehensive benefits package, including but not limited to Health Care (Medical, Vision and Dental) Carrot Fertility Wellness Benefits Life Insurance Short- and Long-term disability coverage to eligible employees and their families. Employee Assistance Plan Flexible Spending Accounts Retirement Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer Family Medical Leave City Paid Parental Leave AND SO MANY MORE! Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers . Closing Date/Time: 5/13/2024 11:59 PM Pacific
Apr 30, 2024
Full Time
The Position The Office of Management & Finance is hiring for two (2) 311 Customer Service Representative I positions. J ob Appointment: Regular, Full time. Work Schedule: Weekly schedule depends on operational needs. Evenings and/or weekends will be required. Work Location: Hybrid - Remote work is possible depending on schedule and operational needs. In-person work to be conducted at The Portland Building, 1120 SW 5th Avenue Portland OR 97204. Remote work must be performed within Oregon or Washington. For more information, click here . Benefits: Please check our benefit tab for an overview of benefit for this position Language Pay Premium Eligible: This position is or may be eligible for Language Pay Differential for qualifying employees. Union Representation: This classification is represented by District Council of Trade Unions (DCTU). To view this labor agreement, please click here . External applicants start at the entry salary rate. If you are a current DCTU represented employee, see labor agreement for additional information or talk to your union representative. Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a cover letter and resume. Position Summary Would you like to help local community members access City of Portland and Multnomah County information, services, and programs? The Office of Management & Finance seeks multiple 311 Customer Service Representative I's to join the 311 Program team. This position provides high-quality local government customer service to community members, businesses, and visitors as a member of the 311 Program’s Customer Service Team. These positions report to the 311 Customer Service Supervisor and works as part of a team alongside other customer service staff. The 311 Program currently operates seven days a week, from 7 a.m. to 8 p.m. Applicants should expect to work evening and/or weekend hours upon hire. The 311 Program is a recently established and rapidly evolving program with service offerings expanding to meet the needs of our community. 311 Customer Service Representatives respond to a wide variety of community inquiries about City of Portland and Multnomah County programs and services over the phone, online, via email, and in-person at City buildings. When contacted by a community member or visitor, they assess the customer’s needs and may provide information, intake a request or report, or refer the customer to appropriate government or community resources. To support this work, they also maintain and update an extensive database of service information, local government programs and social service resources. The work of this position requires substantial multi-tasking, problem solving, and the ability to adjust to rapidly changing information. This position is expected to perform the full range of assignments independently within established parameters, requiring application of established rules, regulations, policies, and procedures. Successful candidates should enjoy learning about new topics and feel comfortable applying new skills on the job. They must also be able to work in an environment where community members might be upset about a broader City or County policy, meaning we cannot provide an immediate resolution to their concern. 311 Customer Service Representatives are expected to support community members who are multi-lingual and multi-cultural. Although not required, the City of Portland encourages candidates that can speak more than one language to include that information in their resume. Bilingual candidates are particularly encouraged to apply and may be eligible for a language pay differential. Virtual Zoom Meet & Greet Opportunity Come meet the hiring manager and the senior recruiter! We'll be talking about the position duties and responsibilities, day to day life in the role, review the announcement, discuss how to apply, and answer questions you may have about the position. Tuesday, May 7, 2024 at 12:00PM Pacific Time (US and Canada) Zoom Meeting Link: https://us06web.zoom.us/j/8628096984 1 Meeting ID: 862 8096 9841 This recruitment may be used to fill future vacancies. Questions? Jaclyn Snyder, Senior Recruiter Bureau of Human Resources Jaclyn.Snyder@portlandoregon.gov To Qualify The following minimum qualifications are required for this position: Experience providing effective and efficient customer service. Experience using tact and diplomacy while handling sensitive situations and individuals who may be upset. Ability to effectively research customer inquiries, using resources like databases and the internet, and then effectively communicate appropriate responses. Ability to multi-task in a fast-paced team environment. Applicants must also be able to: Provide periodic evening and weekend support at City facilities and in the community, as needed. The Recruitment Process STEP 1: Apply online between April 29 , 2024 - May 13, 2024 Required Application Materials: Resume Cover Letter Answer to three (3) Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials: Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.) Application Tips: Your cover letter should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your resume should support the details described in your cover letter. Do not attach materials not requested. All completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted. Step 2: Minimum Qualification Evaluation: Week of May 13, 2024 An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%. Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to establishment of the eligible list and/or final selection. Step 3: Establishment of Eligible List: Week of May 20, 2024 Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. Step 4: Selection (Interview): June Hiring bureau will review and select candidates to interview. Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list. Step 5: Offer of Employment: July Step 6: Start Date: August A start date will be determined after all conditions of employment have been met. *Timeline is approximate and subject to change* Additional Information Click here for additional information regarding the following: Veteran Preference ADA, Pregnancy, and Religious Accommodations Work Status Equal Employment Opportunity A Career with the City of Portland offers many Employee Benefits We offer a comprehensive benefits package, including but not limited to Health Care (Medical, Vision and Dental) Carrot Fertility Wellness Benefits Life Insurance Short- and Long-term disability coverage to eligible employees and their families. Employee Assistance Plan Flexible Spending Accounts Retirement Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer Family Medical Leave City Paid Parental Leave AND SO MANY MORE! Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers . Closing Date/Time: 5/13/2024 11:59 PM Pacific
CITY OF ATLANTA, GA
Atlanta, Georgia, United States
General Description and Classification Standards The Customer Assurance Specialist is responsible for supporting the DWM Customer Contact Center by auditing the accuracy and timeliness of service request on behalf of the department. Responsible for periodic review of departmental internal control procedures. Reviews business processes in order to identify and recommend process improvements that will increase efficiencies and/or accuracy of service requests, etc. Responsible for ensuring customer service meets the established standards of excellence. Monitors performance by measuring both quality and accuracy in our department. Ensures the handling of inquiries from initiation to completion. Supervision Received Direction received is very general and focuses on the end results and establishing/ensuring the customer service experience is a positive one. Essential Duties & Responsibilities • Serves as a representative for the Office of Customer Care and Billing Services providing offline support within a call center environment. • Addresses and manages customer related issues that are received through various support channels such as phone, email, live chat, and online web-portal • Uses knowledge base articles and resources to act as subject matter expert for the City of Atlanta Department of Watershed Management’s (DWM) mission, vision, values, operating procedures, and points of contact. • Provides information about (DWM) processes, polices and account related concerns. Assists customers with addressing service, billing, payment and leak related complaints. • Researches account records and various databases to resolve difficult customer inquiries or prepares documentation for Open Records Requests, • Uses various computer systems and software to perform data entry functions such as; entering, retrieving, reviewing accuracy, and correcting customer data when necessary • Collaborates with cross- functional teams to identify opportunities for process improvement and resolves complex customer impacting concerns • Coordinates customer site visits when necessary • Accurately documents and tracks customer interactions within account management systems and internal databases • Evaluates and interprets adequacy of quality assurance standards for implementation • Collects, analyzes, and prepares data reports to provide insights for business needs • Participates in special projects to support needs of the team and perform other duties as required or assigned when necessary • Maintains a working knowledge of all Customer Care and Billing Services policies and procedures in existing business systems related to the auditing process. Recommends changes to audit tools or methods based on policy, procedure and/or system changes Decision Making Within Department policy, recommends best processes for record-keeping, analysis, information storage, employee training and monitoring and other department operations. Leadership provided May lead or instruct less experienced workers in understanding the business process etc. Knowledge, Skills, and Abilities • High school diploma or equivalent; Associate degree in business or related field preferred • Must be able to perform each essential duty satisfactorily • Critical thinking skills and attention to detail across the value stream • Ability to objectively focus on process/procedural adherence and customer experience • Ability to build effective professional relationships with the leadership team to foster a collaborative approach to escalating critical issues, analysis and action planning • Organizational and time management skills; ability to meet deadlines and manage competing priorities • Ability to effectively communicate in writing and verbally with all levels of the organization Ability to facilitate small teams in root causes analysis Minimum Qualifications-Education and Experience • 5 -10 years of experience resolving customer complaints in a professional setting • Deep knowledge of processes/procedures • Demonstrated excellence in customer service in your previous/current role • Knowledge of spreadsheets, word processing and data entry • Exposure to various software systems such as EnQuesta, Hansen and ATLServ, ProcedureFlow Travel Requirements Occasional travel may be required for training purposes Preferred Education and Experience Associate degree or higher in business or related field and 10 years of experience resolving customer complaints in a professional setting Licensures and Certifications None formally required Essential capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. Closing Date/Time: 2024-05-08
Apr 25, 2024
Full Time
General Description and Classification Standards The Customer Assurance Specialist is responsible for supporting the DWM Customer Contact Center by auditing the accuracy and timeliness of service request on behalf of the department. Responsible for periodic review of departmental internal control procedures. Reviews business processes in order to identify and recommend process improvements that will increase efficiencies and/or accuracy of service requests, etc. Responsible for ensuring customer service meets the established standards of excellence. Monitors performance by measuring both quality and accuracy in our department. Ensures the handling of inquiries from initiation to completion. Supervision Received Direction received is very general and focuses on the end results and establishing/ensuring the customer service experience is a positive one. Essential Duties & Responsibilities • Serves as a representative for the Office of Customer Care and Billing Services providing offline support within a call center environment. • Addresses and manages customer related issues that are received through various support channels such as phone, email, live chat, and online web-portal • Uses knowledge base articles and resources to act as subject matter expert for the City of Atlanta Department of Watershed Management’s (DWM) mission, vision, values, operating procedures, and points of contact. • Provides information about (DWM) processes, polices and account related concerns. Assists customers with addressing service, billing, payment and leak related complaints. • Researches account records and various databases to resolve difficult customer inquiries or prepares documentation for Open Records Requests, • Uses various computer systems and software to perform data entry functions such as; entering, retrieving, reviewing accuracy, and correcting customer data when necessary • Collaborates with cross- functional teams to identify opportunities for process improvement and resolves complex customer impacting concerns • Coordinates customer site visits when necessary • Accurately documents and tracks customer interactions within account management systems and internal databases • Evaluates and interprets adequacy of quality assurance standards for implementation • Collects, analyzes, and prepares data reports to provide insights for business needs • Participates in special projects to support needs of the team and perform other duties as required or assigned when necessary • Maintains a working knowledge of all Customer Care and Billing Services policies and procedures in existing business systems related to the auditing process. Recommends changes to audit tools or methods based on policy, procedure and/or system changes Decision Making Within Department policy, recommends best processes for record-keeping, analysis, information storage, employee training and monitoring and other department operations. Leadership provided May lead or instruct less experienced workers in understanding the business process etc. Knowledge, Skills, and Abilities • High school diploma or equivalent; Associate degree in business or related field preferred • Must be able to perform each essential duty satisfactorily • Critical thinking skills and attention to detail across the value stream • Ability to objectively focus on process/procedural adherence and customer experience • Ability to build effective professional relationships with the leadership team to foster a collaborative approach to escalating critical issues, analysis and action planning • Organizational and time management skills; ability to meet deadlines and manage competing priorities • Ability to effectively communicate in writing and verbally with all levels of the organization Ability to facilitate small teams in root causes analysis Minimum Qualifications-Education and Experience • 5 -10 years of experience resolving customer complaints in a professional setting • Deep knowledge of processes/procedures • Demonstrated excellence in customer service in your previous/current role • Knowledge of spreadsheets, word processing and data entry • Exposure to various software systems such as EnQuesta, Hansen and ATLServ, ProcedureFlow Travel Requirements Occasional travel may be required for training purposes Preferred Education and Experience Associate degree or higher in business or related field and 10 years of experience resolving customer complaints in a professional setting Licensures and Certifications None formally required Essential capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. Closing Date/Time: 2024-05-08
City of Concord, CA
Concord, California, United States
Job Characteristics ***PART-TIME JOB OPPORTUNITY*** CUSTOMER SERVICE SPECIALIST I/II The City of Concord is accepting applications for part-time community center Customer Service Specialists to support the Recreation Services Department. This recruitment will be used to fill current vacancies at Willow Pass Community Center and Centre Concord, and also establish an eligiblity list to fill future positions as they become available. Salary is negotiable based on experience: Customer Service Specialist I: $17.65 - $19.67/hour with one year of customer service experience Customer Service Specialist II: $18.54 - $20.98/hour with two years of customer service experience Community Centers: Customer Service Specialists will primarily be assigned to one of the following community centers, but may do intermittent hours at the other community centers on an as needed basis. Centre Concord, located at 5298 Clayton Road is one of the largest rental facilities in the East Bay. Our ballroom offers adjustable lighting, a portable dance floor and expansive staging, allowing you to create just about any atmosphere you desire for up to 400 guests. For something smaller, there are classrooms and meeting spaces to accommodate conferences, trade shows, fundraisers, receptions, and other gatherings. All positions are part time, limited service, and applicants must be available to work 9:00 a.m. - 4:00 p.m., Monday through Friday, approximately 15-20 hours per week. The Concord Senior Center is an amazing place for seniors to come together and enjoy activities, classes, programs and sports leagues. After hours, it operates as the ideal space for special events, such as holiday parties, weddings and business meetings. The Senior Center is located at 2727 Parkside Circle. All positions are part time, limited service and applicants must be available to work between 8:30 a.m. - 4:30 p.m., Monday through Friday, approximately 15-20 hours per week. The Willow Pass Community Center is a versatile venue for special events like weddings, birthdays, anniversaries, and retreats. It's also the location for in-person registration for all the programs in the City of Concord. Willow Pass Park is the home of the Concord Softball League, payless batting cage, pickleball courts, tennis courts, and an adult fitness park. The Willow Pass Community Center is located at 2748 E. Olivera Road. All positions are part time, limited service and applicants must be available to works between 9 a.m. - 4 p.m., approximately 15-20 hours per week. What you will be doing: Customer Service Specialists serve as the first point of contact for customers using the facilities, including greeting customers, registration for classes and events and responding to inquiries and complaints. They are also responsible for monitoring the use and care of facilities, to include room set-up and breakdown as well as light custodial duties. The Customer Service Specialist I is distinguished from the II level in that it is the entry-level position in the series. The Customer Service Specialist II has learned to perform the duties of the Customer Service Specialist I with independence. All positions are part time, limited service and must be able to work either mornings, or mornings and afternoons, Monday through Friday. Hours and schedule may vary. SELECTION PROCESS Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org/jobs . As positions become available, qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications will be invited to interview. Successful candidates will be provided a conditional offer of employment and must clear DOJ/FBI livescan. Conviction History If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Examples of duties include, but are not limited to Serving as the front line customer service representative Opening and closing the community center Walking customers through the premises prior to and after the event Providing coordination and support of facility operations Performing activities related to the processing and maintenance of activity registration and rental permits, including communication with customers over the phone, in person and via email Responding to questions, complaints and emergency situations, taking appropriate courses of action Ensuring timely completion of all paperwork and processes, facility scheduling, information development, and file maintenance Ensuring a safe and efficient environment by enforcing operating procedures Reporting inappropriate or unsafe practices Providing for maintenance needs, including compliance with health, safety and building codes Assisting in the set up and take down of equipment, tables and chairs, as needed Conducting light custodial work to ensure high standards of facility presentation, as needed Qualifications Knowledge of: Microsoft Office software including Word, Excel and Publisher Principles and processes for providing internal and external customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar Ability to: Understand the implications of new information for both current and future problem solving and decision making Give appropriate attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate Maintain appropriate attention to detail based on the complexity of work performed Shift back and forth between two or more activities or sources of information, and to work efficiently and accurately on tasks with interruptions Convey written and/or non-written information effectively, comprehending and understanding documentation and verbal or visual communications Adapt communications and behavioral styles appropriately in response to individuals and situations Use logic and reasoning to identify strengths and weaknesses of alternative solutions Provide high level customer service to internal and external customers including during high stress situations; seek out ways to help people Determine causes of operating errors and decide what to do to resolve them Quickly search and find information from resource systems, manuals and other documents and accurately and concisely convey such information orally and in writing Read, comprehend and retain information Learn custom facility reservation software Speak clearly, concisely and audibly Establish and maintain cooperative and effective relationships with those contacted in the course of work CUSTOMER SERVICE SPECIALIST I Education : Satisfactory completion of high school or equivalent Experience : One year of customer service experience required CUSTOMER SERVICE SPECIALIST II Education : Satisfactory completion of high school or equivalent Experience : Two or more years of customer service experience required Other The ability to speak and understand Spanish is highly desirable, but not required. A California driver's license and a satisfactory driving record are conditions of initial and continued employment. Must be able to clear DOJ/FBI fingerprint clearance. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. FOR MORE INFORMATION REGARDING THIS POSITION: Centre Concord: Dario Sanchez, Recreation Program Coordinator at 925-671-3498 or dario.sanchez@cityofconcord.org Senior Center: Devynn Darner, Recreation Program Coordinator at 925-671-3171 or devynn.darner@cityofconcord.org Willow Pass Community Center: Jorey Scott, Recreation Program Coordinator at 925-671-3179 or jorey.scott@cityofconcord.org This position is not eligible for benefits.
Mar 07, 2024
Part Time
Job Characteristics ***PART-TIME JOB OPPORTUNITY*** CUSTOMER SERVICE SPECIALIST I/II The City of Concord is accepting applications for part-time community center Customer Service Specialists to support the Recreation Services Department. This recruitment will be used to fill current vacancies at Willow Pass Community Center and Centre Concord, and also establish an eligiblity list to fill future positions as they become available. Salary is negotiable based on experience: Customer Service Specialist I: $17.65 - $19.67/hour with one year of customer service experience Customer Service Specialist II: $18.54 - $20.98/hour with two years of customer service experience Community Centers: Customer Service Specialists will primarily be assigned to one of the following community centers, but may do intermittent hours at the other community centers on an as needed basis. Centre Concord, located at 5298 Clayton Road is one of the largest rental facilities in the East Bay. Our ballroom offers adjustable lighting, a portable dance floor and expansive staging, allowing you to create just about any atmosphere you desire for up to 400 guests. For something smaller, there are classrooms and meeting spaces to accommodate conferences, trade shows, fundraisers, receptions, and other gatherings. All positions are part time, limited service, and applicants must be available to work 9:00 a.m. - 4:00 p.m., Monday through Friday, approximately 15-20 hours per week. The Concord Senior Center is an amazing place for seniors to come together and enjoy activities, classes, programs and sports leagues. After hours, it operates as the ideal space for special events, such as holiday parties, weddings and business meetings. The Senior Center is located at 2727 Parkside Circle. All positions are part time, limited service and applicants must be available to work between 8:30 a.m. - 4:30 p.m., Monday through Friday, approximately 15-20 hours per week. The Willow Pass Community Center is a versatile venue for special events like weddings, birthdays, anniversaries, and retreats. It's also the location for in-person registration for all the programs in the City of Concord. Willow Pass Park is the home of the Concord Softball League, payless batting cage, pickleball courts, tennis courts, and an adult fitness park. The Willow Pass Community Center is located at 2748 E. Olivera Road. All positions are part time, limited service and applicants must be available to works between 9 a.m. - 4 p.m., approximately 15-20 hours per week. What you will be doing: Customer Service Specialists serve as the first point of contact for customers using the facilities, including greeting customers, registration for classes and events and responding to inquiries and complaints. They are also responsible for monitoring the use and care of facilities, to include room set-up and breakdown as well as light custodial duties. The Customer Service Specialist I is distinguished from the II level in that it is the entry-level position in the series. The Customer Service Specialist II has learned to perform the duties of the Customer Service Specialist I with independence. All positions are part time, limited service and must be able to work either mornings, or mornings and afternoons, Monday through Friday. Hours and schedule may vary. SELECTION PROCESS Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org/jobs . As positions become available, qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications will be invited to interview. Successful candidates will be provided a conditional offer of employment and must clear DOJ/FBI livescan. Conviction History If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Examples of duties include, but are not limited to Serving as the front line customer service representative Opening and closing the community center Walking customers through the premises prior to and after the event Providing coordination and support of facility operations Performing activities related to the processing and maintenance of activity registration and rental permits, including communication with customers over the phone, in person and via email Responding to questions, complaints and emergency situations, taking appropriate courses of action Ensuring timely completion of all paperwork and processes, facility scheduling, information development, and file maintenance Ensuring a safe and efficient environment by enforcing operating procedures Reporting inappropriate or unsafe practices Providing for maintenance needs, including compliance with health, safety and building codes Assisting in the set up and take down of equipment, tables and chairs, as needed Conducting light custodial work to ensure high standards of facility presentation, as needed Qualifications Knowledge of: Microsoft Office software including Word, Excel and Publisher Principles and processes for providing internal and external customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar Ability to: Understand the implications of new information for both current and future problem solving and decision making Give appropriate attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate Maintain appropriate attention to detail based on the complexity of work performed Shift back and forth between two or more activities or sources of information, and to work efficiently and accurately on tasks with interruptions Convey written and/or non-written information effectively, comprehending and understanding documentation and verbal or visual communications Adapt communications and behavioral styles appropriately in response to individuals and situations Use logic and reasoning to identify strengths and weaknesses of alternative solutions Provide high level customer service to internal and external customers including during high stress situations; seek out ways to help people Determine causes of operating errors and decide what to do to resolve them Quickly search and find information from resource systems, manuals and other documents and accurately and concisely convey such information orally and in writing Read, comprehend and retain information Learn custom facility reservation software Speak clearly, concisely and audibly Establish and maintain cooperative and effective relationships with those contacted in the course of work CUSTOMER SERVICE SPECIALIST I Education : Satisfactory completion of high school or equivalent Experience : One year of customer service experience required CUSTOMER SERVICE SPECIALIST II Education : Satisfactory completion of high school or equivalent Experience : Two or more years of customer service experience required Other The ability to speak and understand Spanish is highly desirable, but not required. A California driver's license and a satisfactory driving record are conditions of initial and continued employment. Must be able to clear DOJ/FBI fingerprint clearance. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. FOR MORE INFORMATION REGARDING THIS POSITION: Centre Concord: Dario Sanchez, Recreation Program Coordinator at 925-671-3498 or dario.sanchez@cityofconcord.org Senior Center: Devynn Darner, Recreation Program Coordinator at 925-671-3171 or devynn.darner@cityofconcord.org Willow Pass Community Center: Jorey Scott, Recreation Program Coordinator at 925-671-3179 or jorey.scott@cityofconcord.org This position is not eligible for benefits.
MISSOULA COUNTY, MONTANA
Missoula, Montana, United States
Definition Priority Application Date: March 28, 2024 by 5:00 PM (Mountain Time) Complete applications with required attachments received by the 'Priority Application Date' will be guaranteed consideration. The position will remain open until filled. TO APPLY: Please complete all sections of the online application , even if a resume is submitted. A resume will not substitute for completing the work history section of the application. Please include with your completed application the following attachments: Cover Letter. Please address in your Cover Letter your experience working in a medical office, dental office, or a call center. Incomplete applications and applications without required attachments will be disqualified. Complete job description available upon request to the Department of Human Resources. Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula! Partnership Health Center (PHC), 2019 and 2022 winner of the Employer of Choice Award for Missoula, and 2022 winner of the Montana Employer of Choice Award, offers impeccable, integrated services to over 17,000 individuals and families. A 14-site, co-applicant Federally Qualified Health Center with Missoula County, PHC fulfills its mission through the provision of a full range of primary care services - medical, dental, behavioral health, and an on-site pharmacy with a dedication to attending to the social determinants of health. Please visit our website to see the amazing benefits you will receive by joining our team such as medical (no cost for employee), dental, and vision insurance, loan forgiveness, retirement plan contributions, and generous paid sick and vacation time. The Partnership Health Center PSR Team engages in department and inter-department celebrations and recognition on a regular basis. Our Call Center PSR team is located on the Partnership Health Center campus. Join a fast-paced and supportive environment answering inbound calls to our health center. In the Creamery building, Dental PSRs work in a close team environment with dental assistants, hygienists, and dentists; Medical PSRs team-up with medical assistants and providers to provide exceptional patient care and experience. Experience in a Call Center or prior work in a dental or medical office is preferred. Performs a variety of clerical and reception duties; assesses patient income information and determines eligibility for discounted fees or services at Partnership Health Center (PHC). Representative Examples of Work Greets and registers patients for appointments; receives and screens incoming telephone calls; records messages and routes calls to appropriate departments. Schedules patient appointments and enters patient information into the computer following established protocols; prints and distributes daily schedules; makes appointment reminder calls to patients. Reviews patient charts for required updates to medical forms; verifies income and payor sources; updates patient information in charts and computer system. Interviews patients in need of financial assistance. Informs patients about the sliding fee scale and eligibility requirements. Obtains proof of income documentation, determines eligibility, and places patient on the sliding fee scale. Maintains documentation and follows up with patients to ensure completion of application process. Refers patients to a Senior or Lead Patient Services Representative if eligible for Medicaid, Medicare, or for help purchasing insurance. Calculates nominal fees and collects money for patient visit and outstanding amounts owed by patient. Balances end-of-day posting report against cash on hand. Reconciles any errors before submitting daily deposit. Works as member of a patient care team(s) assisting clinical staff to ensure efficient, accurate scheduling practices and quality patient care. Facilitates patient flow so patients are seen in a timely manner. Communicates schedule delays and changes to patients. Assures that front and back doors are locked at the end of the shift. Straightens chairs and magazines in lobby area. May be responsible for managing waiting and/or cancelation lists for assigned care team(s). May assist patients to fill out medical information/forms. May assist with medical records or secretarial support services. Performs related work as required or directed. SUPERVISION RECEIVED : Works under the general supervision of Director of Patient Services. Note: The Finance office will train and audit sliding fee scale calculations and provide guidance and recommendations for improvement as needed. SUPERVISION EXERCISED : None. May explain and review work procedures with work study students, volunteers or intermittent employees. WORKING RELATIONSHIPS : Has numerous contacts with the general public and persons from other PHC departments on routine matters for the purpose of giving and obtaining information. Has regular contact with PHC Finance Office staff for guidance and recommendations on sliding fee scale calculations and to coordinate efforts. Regular contact with other members of the provider care team. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: KNOWLEDGE : Working knowledge of modern medical office practices and procedures, including computerized scheduling for patient visits. Working knowledge of medical terminology. Working knowledge of business English, spelling, punctuation and math. Working knowledge of the principles and practices of Medicare/Medicaid billing. Working knowledge of the principles and practices of HIPAA compliance. Working knowledge of the PHC Corporate Compliance Guidelines. Working knowledge of PHC’s sliding fee scale eligibility requirements and process. Working knowledge of eligibility factors for Medicare and Medicaid. Basic knowledge of the rules and regulations of the Affordable Care Act. SKILLS : Skill in the use of modern office machines and multi-line phone systems. Skill in the use of data entry equipment as demonstrated by basic keyboarding speed (35 WPM). ABILITIES : Ability to learn assigned tasks and procedures. Ability to perform detailed work in a precise and accurate manner, manage multiple tasks and priorities, work independently and work in a stressful and hectic environment. Ability to collect and reconcile large sums of money. Ability to use initiative and good judgment and sufficient maturity to handle the confidential aspects of the work. Ability to communicate effectively in the English language, orally and in writing. Ability to establish and maintain effective working relationships with diverse individuals and groups. Ability to always put patients at the center of PHC’s service model and carry out supportive customer service in all duties. Ability to work as a part of a team, proactively seeking out ways to help patients and co-workers alike. Minimum Qualifications An equivalent combination of education and experience may be considered. EDUCATION : Requires high school graduation or GED. EXPERIENCE : Requires one year of face to face customer service experience. SPECIAL REQUIREMENTS : Requires immunizations or proof of immunity to certain infectious diseases and a TB test. New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safely of any person. This position is not eligible for remote work. Physical/Environmental Demands The work requires frequent standing; sitting for lengthy periods of time; occasional light lifting and carrying of files or supplies (up to 20 lbs.). Work may include early morning or evening hours. The employee may risk exposure to communicable diseases. This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status. Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to: Excellent Medical Health Benefits – Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period. Medical deductible is $500 for an individual and $1,000 for a family. Flexible Benefits Plan – Pre-tax out-of-pocket medical expenses and day care expenses. Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insurance are offered through Mutual ofOmaha. Public Employees Retirement System – Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan. Sheriffs' Retirement System (SRS) – A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005. Public Service Loan Forgiveness - Working for Missoula County may qualify you to receive student loan forgiveness. Look here to learn more and understand whether you may be eligible. Supplemental Retirement Benefits are offered through Valic or Nationwide. Sick Leave – Full-time employees accrue 7.38hours per month and are eligible to use sick leave once you have been an employee for 90 days.The accrual is pro-rated for part-time employees. Vacation Leave – Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees. Holidays – The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years. Paid Parental Leave (PPL)- In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees. Tuition Assistance - Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses. Closing Date/Time: Continuous
Mar 23, 2024
Full Time
Definition Priority Application Date: March 28, 2024 by 5:00 PM (Mountain Time) Complete applications with required attachments received by the 'Priority Application Date' will be guaranteed consideration. The position will remain open until filled. TO APPLY: Please complete all sections of the online application , even if a resume is submitted. A resume will not substitute for completing the work history section of the application. Please include with your completed application the following attachments: Cover Letter. Please address in your Cover Letter your experience working in a medical office, dental office, or a call center. Incomplete applications and applications without required attachments will be disqualified. Complete job description available upon request to the Department of Human Resources. Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula! Partnership Health Center (PHC), 2019 and 2022 winner of the Employer of Choice Award for Missoula, and 2022 winner of the Montana Employer of Choice Award, offers impeccable, integrated services to over 17,000 individuals and families. A 14-site, co-applicant Federally Qualified Health Center with Missoula County, PHC fulfills its mission through the provision of a full range of primary care services - medical, dental, behavioral health, and an on-site pharmacy with a dedication to attending to the social determinants of health. Please visit our website to see the amazing benefits you will receive by joining our team such as medical (no cost for employee), dental, and vision insurance, loan forgiveness, retirement plan contributions, and generous paid sick and vacation time. The Partnership Health Center PSR Team engages in department and inter-department celebrations and recognition on a regular basis. Our Call Center PSR team is located on the Partnership Health Center campus. Join a fast-paced and supportive environment answering inbound calls to our health center. In the Creamery building, Dental PSRs work in a close team environment with dental assistants, hygienists, and dentists; Medical PSRs team-up with medical assistants and providers to provide exceptional patient care and experience. Experience in a Call Center or prior work in a dental or medical office is preferred. Performs a variety of clerical and reception duties; assesses patient income information and determines eligibility for discounted fees or services at Partnership Health Center (PHC). Representative Examples of Work Greets and registers patients for appointments; receives and screens incoming telephone calls; records messages and routes calls to appropriate departments. Schedules patient appointments and enters patient information into the computer following established protocols; prints and distributes daily schedules; makes appointment reminder calls to patients. Reviews patient charts for required updates to medical forms; verifies income and payor sources; updates patient information in charts and computer system. Interviews patients in need of financial assistance. Informs patients about the sliding fee scale and eligibility requirements. Obtains proof of income documentation, determines eligibility, and places patient on the sliding fee scale. Maintains documentation and follows up with patients to ensure completion of application process. Refers patients to a Senior or Lead Patient Services Representative if eligible for Medicaid, Medicare, or for help purchasing insurance. Calculates nominal fees and collects money for patient visit and outstanding amounts owed by patient. Balances end-of-day posting report against cash on hand. Reconciles any errors before submitting daily deposit. Works as member of a patient care team(s) assisting clinical staff to ensure efficient, accurate scheduling practices and quality patient care. Facilitates patient flow so patients are seen in a timely manner. Communicates schedule delays and changes to patients. Assures that front and back doors are locked at the end of the shift. Straightens chairs and magazines in lobby area. May be responsible for managing waiting and/or cancelation lists for assigned care team(s). May assist patients to fill out medical information/forms. May assist with medical records or secretarial support services. Performs related work as required or directed. SUPERVISION RECEIVED : Works under the general supervision of Director of Patient Services. Note: The Finance office will train and audit sliding fee scale calculations and provide guidance and recommendations for improvement as needed. SUPERVISION EXERCISED : None. May explain and review work procedures with work study students, volunteers or intermittent employees. WORKING RELATIONSHIPS : Has numerous contacts with the general public and persons from other PHC departments on routine matters for the purpose of giving and obtaining information. Has regular contact with PHC Finance Office staff for guidance and recommendations on sliding fee scale calculations and to coordinate efforts. Regular contact with other members of the provider care team. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: KNOWLEDGE : Working knowledge of modern medical office practices and procedures, including computerized scheduling for patient visits. Working knowledge of medical terminology. Working knowledge of business English, spelling, punctuation and math. Working knowledge of the principles and practices of Medicare/Medicaid billing. Working knowledge of the principles and practices of HIPAA compliance. Working knowledge of the PHC Corporate Compliance Guidelines. Working knowledge of PHC’s sliding fee scale eligibility requirements and process. Working knowledge of eligibility factors for Medicare and Medicaid. Basic knowledge of the rules and regulations of the Affordable Care Act. SKILLS : Skill in the use of modern office machines and multi-line phone systems. Skill in the use of data entry equipment as demonstrated by basic keyboarding speed (35 WPM). ABILITIES : Ability to learn assigned tasks and procedures. Ability to perform detailed work in a precise and accurate manner, manage multiple tasks and priorities, work independently and work in a stressful and hectic environment. Ability to collect and reconcile large sums of money. Ability to use initiative and good judgment and sufficient maturity to handle the confidential aspects of the work. Ability to communicate effectively in the English language, orally and in writing. Ability to establish and maintain effective working relationships with diverse individuals and groups. Ability to always put patients at the center of PHC’s service model and carry out supportive customer service in all duties. Ability to work as a part of a team, proactively seeking out ways to help patients and co-workers alike. Minimum Qualifications An equivalent combination of education and experience may be considered. EDUCATION : Requires high school graduation or GED. EXPERIENCE : Requires one year of face to face customer service experience. SPECIAL REQUIREMENTS : Requires immunizations or proof of immunity to certain infectious diseases and a TB test. New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safely of any person. This position is not eligible for remote work. Physical/Environmental Demands The work requires frequent standing; sitting for lengthy periods of time; occasional light lifting and carrying of files or supplies (up to 20 lbs.). Work may include early morning or evening hours. The employee may risk exposure to communicable diseases. This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status. Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to: Excellent Medical Health Benefits – Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period. Medical deductible is $500 for an individual and $1,000 for a family. Flexible Benefits Plan – Pre-tax out-of-pocket medical expenses and day care expenses. Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insurance are offered through Mutual ofOmaha. Public Employees Retirement System – Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan. Sheriffs' Retirement System (SRS) – A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005. Public Service Loan Forgiveness - Working for Missoula County may qualify you to receive student loan forgiveness. Look here to learn more and understand whether you may be eligible. Supplemental Retirement Benefits are offered through Valic or Nationwide. Sick Leave – Full-time employees accrue 7.38hours per month and are eligible to use sick leave once you have been an employee for 90 days.The accrual is pro-rated for part-time employees. Vacation Leave – Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees. Holidays – The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years. Paid Parental Leave (PPL)- In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees. Tuition Assistance - Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses. Closing Date/Time: Continuous
COUNTY OF LAKE, CA
Lake County, California, United States
General Recruitment Information Recruitments for County positions are typically conducted to establish eligibility lists to fill countywide vacancies that occur during the active status of those lists (approximately 3 -12 months). Any person on a promotional eligibility list will be considered first by the hiring department(s) before persons on an open eligibility list. The County of Lake only accepts applications for permanent positions when actively recruiting. Only online applications are accepted. It is the responsibility of each applicant to review the full job description and requirements. The County is an Equal Opportunity-Affirmative Action Employer. Veteran’s Preference. To apply for County examinations - All applications for County examinations must be submitted through the County’s online application system. A completed Supplemental Questionnaire must be submitted with each online application. All permanent County recruitments will be posted at www.co.lake.ca.us with a link to the online application. The County of Lake reserves the right to limit the number of applications that will be accepted for any open recruitment, and any such limit will be included on the job posting. When a limit is posted, the recruitment is subject to close at any time prior to the final filing date. Completed online application packets must be submitted by the close of business on the date that the recruitment closes . All relevant experience must be included on the application to be considered - resumes and other attached documents will not be used to qualify an applicant. Relevant experience and/or education may be substituted at a ratio of 2 to 1 for the purpose of meeting minimum qualifications and applicants should contact the Human Resources department for details. Important Notice - The provisions listed on job postings, job descriptions, or other recruitment materials do not constitute an expressed or implied contract. Benefits may vary between bargaining units. Any provisions contained within job postings, job descriptions or other recruitment material may be modified or revoked without notice. All County of Lake applicants who are given a conditional employment offer must comply with the County’s pre-employment medical review program before they may be appointed to the County position. Minimum Qualifications VETERAN SERVICES REPRESENTATIVE I Licensing and Certification: Possession of, or ability to obtain, a valid California Driver's License. Education and Experience: Two (2) years of full-time responsible work experience in providing program services and performing a variety of office and administrative support work. Previous experience with public contact work is required. Previous experience with veteran services and claims processing is highly desirable. VETERAN SERVICES REPRESENTATIVE II Licensing and Certifications: Possession of, or ability to obtain, a valid California Driver's License. Education and Experience: One (1) year of full-time experience performing veteran service work comparable to that of a Veteran Services Representative I with the County of Lake. Job Description VETERAN SERVICES REPRESENTATIVE I DEFINITION Under direct supervision, assists with coordinating, administering, and providing a program of veteran services and benefits as provided by federal, state, and local agency monies and regulations; counsels and advises veterans and dependents on their benefits; performs complex office support work; and performs related duties as assigned. DISTINGUISHING CHARACTERISTICS This is the entry and training level in the Veteran Services Representative series. Incumbents work under relatively close supervision performing the more basic assignments. This class is distinguished from Veteran Services Representative II by the fact that incumbents are mainly working in a training and learning capacity under closer guidance and supervision. Positions in the Veteran Services Representative series are flexibly staffed. Incumbents may advance to the higher level after gaining the knowledge, skill, experience, licenses, and certifications which meet the qualifications for and demonstrating the ability to perform the work of the higher-level class. SUPERVISION RECEIVED AND EXERCISED Receives direct supervision from the Assistant Veteran Services Officer or Veteran Services Officer. Exercises no supervision over staff. EXAMPLES OF ESSENTIAL DUTIES Class specifications are intended to present a descriptive list of the scope of duties performed by employees in this class and are not intended to reflect all duties performed within the job. Assists with coordinating and administering a program of veteran services under the guidelines of federal and state agencies. Counsels and assists veterans and their dependents with initiating, developing, and processing claims for disability compensation, pensions, insurance benefits, vocational rehabilitation, hospitalization, medical care, loan guarantee benefits, and civil service benefits. Refers clients to appropriate local, state, or federal agencies and/or community service agencies in cases involving other veteran-related benefits. Interprets, explains, and ensures proper application of local, state, or federal laws, rules, and regulations pertaining to veteran's benefits. Procures necessary information, records, and affidavits to support claims. Assists with the preparation of appeals to denials of veteran benefits and claims. Maintains current knowledge of changes in laws and regulations affecting veteran benefits. Develops and maintains communication and contact with local organizations concerned with veteran programs. Assists with the development and distribution of information concerning veteran benefits and programs related to education, disability, pensions, employment, and loans. Assists with the development and administration of the veteran services program budget and monitors expenditures. Maintains records and prepares reports for veteran services program functions for veterans and their families. Performs a variety of records maintenance and specialized office support assignments related to the veteran services program. Performs related duties as assigned. MINIMUM QUALIFICATIONS Knowledge of: Policies, operations, and functions of the veteran services program. Laws, rules, regulations, and policies affecting veteran services and assistance. Community resources and local agencies related to veteran services and their dependents. Interviewing and counseling techniques. Benefits, services, and programs available to veterans, surviving spouses, and dependents. Principles and procedures for filing benefits claims. Budget development and control. Customer service principles and techniques. Modern office methods, filing systems, and procedures. Written and oral communications skills. Computers and software programs (e.g., Microsoft software applications) to conduct research, assess information, and/or prepare documentation. Principles and techniques for working with groups and fostering effective team interaction. Ability to: Read, interpret, apply, and explain federal and state laws, rules, and regulations governing veterans benefits and services. Provide effective counseling regarding benefits and services to veterans. Research, analyze, and develop documentation for claims. Perform a variety of difficult and complex office and administrative support assignments. Interview effectively and gather necessary information. Prepare or assist clients in the preparation of appropriate forms and correspondence. Collect, compile, and analyze a variety of information. Assist with budget development and administration. Type or use word processing software at sufficient speed to accomplish work assignments. Communicate effectively, both orally and in writing. Effectively represent the veteran services program in responding to inquiries, providing assistance and dealing with public and community organization concerns about veteran services. Regularly work well under pressure, meeting multiple and sometimes conflicting deadlines. Utilize a computer, relevant software applications, and/or other equipment as assigned to perform a variety of work tasks. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Licensing and Certification: Possession of, or ability to obtain, a valid California Driver's License. Education and Experience: Two (2) years of full-time responsible work experience in providing program services and performing a variety of office and administrative support work. Previous experience with public contact work is required. Previous experience with veteran services and claims processing is highly desirable. WORKING CONDITIONS, ADA, AND OTHER REQUIREMENTS The County of Lake is an equal opportunity employer and will comply with its obligations under the law to provide equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Incumbents generally work in a typical office environment with adequate light and temperature. There may be occasional exposure to extreme temperatures, loud noise, fumes, noxious odors, dust, mist, gases, and poor ventilation; underground, confined, or restricted workspaces; and heights more than five stories above ground level. Incumbents may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Positions in this class typically require: sitting, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Light Work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. A successful candidate will be required to submit to and pass a background check prior to the appointment. Depending upon the position and/or assigned department, the background check may include but is not limited to civil and criminal history check, reference check, Live Scan, and/or credit check (as allowed under state law). VETERAN SERVICES REPRESENTATIVE II DEFINITION Under direct supervision, assists with coordinating, administering, and providing a program of veteran services and benefits as provided by federal, state, and local agency monies and regulations; counsels and advises veterans and dependents on their benefits; performs complex office support work; and performs related duties as assigned. DISTINGUISHING CHARACTERISTICS This is the journey level in the Veteran Services Representative series. Incumbents are expected to perform a wide range of veteran services work with minimal direction and supervision. This class is distinguished from Veteran Services Representative I by the fact that incumbents are expected to perform the full range of assignments with minimal guidance and supervision, including claims processing, counseling, and office support work. SUPERVISION RECEIVED AND EXERCISED Receives direct supervision from the Assistant Veteran Services Officer or Veteran Services Officer. Exercises no supervision of staff. EXAMPLES OF ESSENTIAL DUTIES Class specifications are intended to present a descriptive list of the scope of duties performed by employees in this class and are not intended to reflect all duties performed within the job. Assists with coordinating and administering a program of veteran services under the guidelines of federal and state agencies. Counsels and assists veterans and their dependents with initiating, developing, and processing claims for disability compensation, pensions, insurance benefits, vocational rehabilitation, hospitalization, medical care, loan guarantee benefits, and civil service benefits. Procures necessary information, records, and affidavits to support claims. Assists with the preparation of appeals to denials of veteran benefits and claims. Refers clients to appropriate local, state, or federal agencies and/or community service agencies in cases involving other veteran-related benefits. Interprets, explains, and ensures proper application of local, state, or federal laws, rules, and regulations pertaining to veteran's benefits. Maintains current knowledge of changes in laws and regulations affecting veteran benefits. Develops and maintains communication and contact with local organizations concerned with veteran programs. Assists with the development and distribution of information concerning veteran benefits and programs related to education, disability, pensions, employment, and loans. Assists with the development and administration of the veteran services program budget and monitors expenditures. Maintains records and prepares reports for veteran services program functions for veterans and their families. Performs a variety of records maintenance and specialized office support assignments related to the veteran services program. Performs related duties as assigned. MINIMUM QUALIFICATIONS Knowledge of: Policies, operations, and functions of the veteran services program. Laws, rules, regulations, and policies affecting veteran services and assistance. Community resources and local agencies related to veteran services and their dependents. Interviewing and counseling techniques. Benefits, services, and programs available to veterans, surviving spouses, and dependents. Principles and procedures for filing benefits claims. Customer service principles and techniques. Budget development and control. Modern office methods, filing systems, and procedures. Proper English spelling, grammar, and punctuation. Written and oral communications skills. Computers and software programs (e.g., Microsoft software applications) to conduct research, assess information, and/or prepare documentation. Principles and techniques for working with groups and fostering effective team interaction. Ability to: Read, interpret, apply, and explain federal and state laws, rules, and regulations governing veterans benefits and services. Provide effective counseling regarding benefits and services to veterans. Research, analyze, and develop documentation for claims. Perform a variety of difficult and complex office and administrative support assignments. Interview effectively and gather necessary information. Prepare or assist clients in the preparation of appropriate forms and correspondence. Collect, compile, and analyze a variety of information. Assist with budget development and administration. Type or use word processing software at sufficient speed to accomplish work assignments. Communicate effectively, both orally and in writing. Effectively represent the veteran services program in responding to inquiries, providing assistance and dealing with public and community organization concerns about veteran services. Regularly work well under pressure, meeting multiple and sometimes conflicting deadlines. Utilize a computer, relevant software applications, and/or other equipment as assigned to perform a variety of work tasks. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Licensing and Certifications: Possession of, or ability to obtain, a valid California Driver's License. Education and Experience: One (1) year of full-time experience performing veteran service work comparable to that of a Veteran Services Representative I with the County of Lake. WORKING CONDITIONS, ADA, AND OTHER REQUIREMENTS The County of Lake is an equal opportunity employer and will comply with its obligations under the law to provide equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Incumbents generally work in a typical office environment with adequate light and temperature. There may be occasional exposure to extreme temperatures, loud noise, fumes, noxious odors, dust, mist, gases, and poor ventilation; underground, confined, or restricted workspaces; and heights more than five stories above ground level. Incumbents may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Positions in this class typically require: sitting, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Light Work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. A successful candidate will be required to submit to and pass a background check prior to the appointment. Depending upon the position and/or assigned department, the background check may include but is not limited to civil and criminal history check, reference check, Live Scan, and/or credit check (as allowed under state law). Disaster Service Workers: As members of the County of Lake Emergency Services Organization, all Lake County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to perform certain emergency services at the direction of the department and / or County. The contents of this class specification shall not be construed to constitute any expressed or implied warranty or guarantee, nor shall it constitute a contract of employment. The County of Lake assumes no responsibility beyond the general accuracy of the document, nor does it assume responsibility for any errors or omissions in the information contained herein. The contents of this specification may be modified or revoked without notice. Terms and conditions of employment are determined through a “meet and confer” process and are subject to the Memorandum of Understanding currently in effect. RETIREMENT - County employees are members of the California Public Employee Retirement system (CalPERS).CalPERS provides a defined benefit pension at retirement for County employees.The pension formulas and employee contribution amounts may vary by bargaining unit, date of hire, prior qualifying service, and classification. Please contact Human Resources for more information. HEALTH AND INSURANCE BENEFITS - Medical, dental, hospital, vision, life and disability coverage is available to employees and their dependents. The County contributes $1,500 of the monthly premiums for the insurance plan options. VACATION ACCRUAL may be adjusted for current city or county government employees. VACATION - 80 hours per year during the first five years of service, 120 hours per year after five years, and additional accruals based on years of service beyond fifteen years. Pro-rated for part-time employees. SICK LEAVE - Accrues at a rate of 96 hours per year. Pro-rated for part-time employees. HOLIDAYS - An average of twelve paid 8-hour holidays per year. Pro-rated for part-time employees. SALARY - Lake County has an adopted salary schedule. The salary range for most classifications is in five increments with a provision for longevity increases. Appointments are normally made at the first step of the salary range. SOCIAL SECURITY - County employees participate in Social Security. CALIFORNIA STATE DISABILITY INSURANCE - SDI is available to some County employees. DEFERRED COMPENSATION PLANS and CREDIT UNION MEMBERSHIPS are available to County employees. Closing Date/Time: 5/14/2024 5:00 PM Pacific
Apr 30, 2024
Full Time
General Recruitment Information Recruitments for County positions are typically conducted to establish eligibility lists to fill countywide vacancies that occur during the active status of those lists (approximately 3 -12 months). Any person on a promotional eligibility list will be considered first by the hiring department(s) before persons on an open eligibility list. The County of Lake only accepts applications for permanent positions when actively recruiting. Only online applications are accepted. It is the responsibility of each applicant to review the full job description and requirements. The County is an Equal Opportunity-Affirmative Action Employer. Veteran’s Preference. To apply for County examinations - All applications for County examinations must be submitted through the County’s online application system. A completed Supplemental Questionnaire must be submitted with each online application. All permanent County recruitments will be posted at www.co.lake.ca.us with a link to the online application. The County of Lake reserves the right to limit the number of applications that will be accepted for any open recruitment, and any such limit will be included on the job posting. When a limit is posted, the recruitment is subject to close at any time prior to the final filing date. Completed online application packets must be submitted by the close of business on the date that the recruitment closes . All relevant experience must be included on the application to be considered - resumes and other attached documents will not be used to qualify an applicant. Relevant experience and/or education may be substituted at a ratio of 2 to 1 for the purpose of meeting minimum qualifications and applicants should contact the Human Resources department for details. Important Notice - The provisions listed on job postings, job descriptions, or other recruitment materials do not constitute an expressed or implied contract. Benefits may vary between bargaining units. Any provisions contained within job postings, job descriptions or other recruitment material may be modified or revoked without notice. All County of Lake applicants who are given a conditional employment offer must comply with the County’s pre-employment medical review program before they may be appointed to the County position. Minimum Qualifications VETERAN SERVICES REPRESENTATIVE I Licensing and Certification: Possession of, or ability to obtain, a valid California Driver's License. Education and Experience: Two (2) years of full-time responsible work experience in providing program services and performing a variety of office and administrative support work. Previous experience with public contact work is required. Previous experience with veteran services and claims processing is highly desirable. VETERAN SERVICES REPRESENTATIVE II Licensing and Certifications: Possession of, or ability to obtain, a valid California Driver's License. Education and Experience: One (1) year of full-time experience performing veteran service work comparable to that of a Veteran Services Representative I with the County of Lake. Job Description VETERAN SERVICES REPRESENTATIVE I DEFINITION Under direct supervision, assists with coordinating, administering, and providing a program of veteran services and benefits as provided by federal, state, and local agency monies and regulations; counsels and advises veterans and dependents on their benefits; performs complex office support work; and performs related duties as assigned. DISTINGUISHING CHARACTERISTICS This is the entry and training level in the Veteran Services Representative series. Incumbents work under relatively close supervision performing the more basic assignments. This class is distinguished from Veteran Services Representative II by the fact that incumbents are mainly working in a training and learning capacity under closer guidance and supervision. Positions in the Veteran Services Representative series are flexibly staffed. Incumbents may advance to the higher level after gaining the knowledge, skill, experience, licenses, and certifications which meet the qualifications for and demonstrating the ability to perform the work of the higher-level class. SUPERVISION RECEIVED AND EXERCISED Receives direct supervision from the Assistant Veteran Services Officer or Veteran Services Officer. Exercises no supervision over staff. EXAMPLES OF ESSENTIAL DUTIES Class specifications are intended to present a descriptive list of the scope of duties performed by employees in this class and are not intended to reflect all duties performed within the job. Assists with coordinating and administering a program of veteran services under the guidelines of federal and state agencies. Counsels and assists veterans and their dependents with initiating, developing, and processing claims for disability compensation, pensions, insurance benefits, vocational rehabilitation, hospitalization, medical care, loan guarantee benefits, and civil service benefits. Refers clients to appropriate local, state, or federal agencies and/or community service agencies in cases involving other veteran-related benefits. Interprets, explains, and ensures proper application of local, state, or federal laws, rules, and regulations pertaining to veteran's benefits. Procures necessary information, records, and affidavits to support claims. Assists with the preparation of appeals to denials of veteran benefits and claims. Maintains current knowledge of changes in laws and regulations affecting veteran benefits. Develops and maintains communication and contact with local organizations concerned with veteran programs. Assists with the development and distribution of information concerning veteran benefits and programs related to education, disability, pensions, employment, and loans. Assists with the development and administration of the veteran services program budget and monitors expenditures. Maintains records and prepares reports for veteran services program functions for veterans and their families. Performs a variety of records maintenance and specialized office support assignments related to the veteran services program. Performs related duties as assigned. MINIMUM QUALIFICATIONS Knowledge of: Policies, operations, and functions of the veteran services program. Laws, rules, regulations, and policies affecting veteran services and assistance. Community resources and local agencies related to veteran services and their dependents. Interviewing and counseling techniques. Benefits, services, and programs available to veterans, surviving spouses, and dependents. Principles and procedures for filing benefits claims. Budget development and control. Customer service principles and techniques. Modern office methods, filing systems, and procedures. Written and oral communications skills. Computers and software programs (e.g., Microsoft software applications) to conduct research, assess information, and/or prepare documentation. Principles and techniques for working with groups and fostering effective team interaction. Ability to: Read, interpret, apply, and explain federal and state laws, rules, and regulations governing veterans benefits and services. Provide effective counseling regarding benefits and services to veterans. Research, analyze, and develop documentation for claims. Perform a variety of difficult and complex office and administrative support assignments. Interview effectively and gather necessary information. Prepare or assist clients in the preparation of appropriate forms and correspondence. Collect, compile, and analyze a variety of information. Assist with budget development and administration. Type or use word processing software at sufficient speed to accomplish work assignments. Communicate effectively, both orally and in writing. Effectively represent the veteran services program in responding to inquiries, providing assistance and dealing with public and community organization concerns about veteran services. Regularly work well under pressure, meeting multiple and sometimes conflicting deadlines. Utilize a computer, relevant software applications, and/or other equipment as assigned to perform a variety of work tasks. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Licensing and Certification: Possession of, or ability to obtain, a valid California Driver's License. Education and Experience: Two (2) years of full-time responsible work experience in providing program services and performing a variety of office and administrative support work. Previous experience with public contact work is required. Previous experience with veteran services and claims processing is highly desirable. WORKING CONDITIONS, ADA, AND OTHER REQUIREMENTS The County of Lake is an equal opportunity employer and will comply with its obligations under the law to provide equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Incumbents generally work in a typical office environment with adequate light and temperature. There may be occasional exposure to extreme temperatures, loud noise, fumes, noxious odors, dust, mist, gases, and poor ventilation; underground, confined, or restricted workspaces; and heights more than five stories above ground level. Incumbents may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Positions in this class typically require: sitting, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Light Work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. A successful candidate will be required to submit to and pass a background check prior to the appointment. Depending upon the position and/or assigned department, the background check may include but is not limited to civil and criminal history check, reference check, Live Scan, and/or credit check (as allowed under state law). VETERAN SERVICES REPRESENTATIVE II DEFINITION Under direct supervision, assists with coordinating, administering, and providing a program of veteran services and benefits as provided by federal, state, and local agency monies and regulations; counsels and advises veterans and dependents on their benefits; performs complex office support work; and performs related duties as assigned. DISTINGUISHING CHARACTERISTICS This is the journey level in the Veteran Services Representative series. Incumbents are expected to perform a wide range of veteran services work with minimal direction and supervision. This class is distinguished from Veteran Services Representative I by the fact that incumbents are expected to perform the full range of assignments with minimal guidance and supervision, including claims processing, counseling, and office support work. SUPERVISION RECEIVED AND EXERCISED Receives direct supervision from the Assistant Veteran Services Officer or Veteran Services Officer. Exercises no supervision of staff. EXAMPLES OF ESSENTIAL DUTIES Class specifications are intended to present a descriptive list of the scope of duties performed by employees in this class and are not intended to reflect all duties performed within the job. Assists with coordinating and administering a program of veteran services under the guidelines of federal and state agencies. Counsels and assists veterans and their dependents with initiating, developing, and processing claims for disability compensation, pensions, insurance benefits, vocational rehabilitation, hospitalization, medical care, loan guarantee benefits, and civil service benefits. Procures necessary information, records, and affidavits to support claims. Assists with the preparation of appeals to denials of veteran benefits and claims. Refers clients to appropriate local, state, or federal agencies and/or community service agencies in cases involving other veteran-related benefits. Interprets, explains, and ensures proper application of local, state, or federal laws, rules, and regulations pertaining to veteran's benefits. Maintains current knowledge of changes in laws and regulations affecting veteran benefits. Develops and maintains communication and contact with local organizations concerned with veteran programs. Assists with the development and distribution of information concerning veteran benefits and programs related to education, disability, pensions, employment, and loans. Assists with the development and administration of the veteran services program budget and monitors expenditures. Maintains records and prepares reports for veteran services program functions for veterans and their families. Performs a variety of records maintenance and specialized office support assignments related to the veteran services program. Performs related duties as assigned. MINIMUM QUALIFICATIONS Knowledge of: Policies, operations, and functions of the veteran services program. Laws, rules, regulations, and policies affecting veteran services and assistance. Community resources and local agencies related to veteran services and their dependents. Interviewing and counseling techniques. Benefits, services, and programs available to veterans, surviving spouses, and dependents. Principles and procedures for filing benefits claims. Customer service principles and techniques. Budget development and control. Modern office methods, filing systems, and procedures. Proper English spelling, grammar, and punctuation. Written and oral communications skills. Computers and software programs (e.g., Microsoft software applications) to conduct research, assess information, and/or prepare documentation. Principles and techniques for working with groups and fostering effective team interaction. Ability to: Read, interpret, apply, and explain federal and state laws, rules, and regulations governing veterans benefits and services. Provide effective counseling regarding benefits and services to veterans. Research, analyze, and develop documentation for claims. Perform a variety of difficult and complex office and administrative support assignments. Interview effectively and gather necessary information. Prepare or assist clients in the preparation of appropriate forms and correspondence. Collect, compile, and analyze a variety of information. Assist with budget development and administration. Type or use word processing software at sufficient speed to accomplish work assignments. Communicate effectively, both orally and in writing. Effectively represent the veteran services program in responding to inquiries, providing assistance and dealing with public and community organization concerns about veteran services. Regularly work well under pressure, meeting multiple and sometimes conflicting deadlines. Utilize a computer, relevant software applications, and/or other equipment as assigned to perform a variety of work tasks. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Licensing and Certifications: Possession of, or ability to obtain, a valid California Driver's License. Education and Experience: One (1) year of full-time experience performing veteran service work comparable to that of a Veteran Services Representative I with the County of Lake. WORKING CONDITIONS, ADA, AND OTHER REQUIREMENTS The County of Lake is an equal opportunity employer and will comply with its obligations under the law to provide equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Incumbents generally work in a typical office environment with adequate light and temperature. There may be occasional exposure to extreme temperatures, loud noise, fumes, noxious odors, dust, mist, gases, and poor ventilation; underground, confined, or restricted workspaces; and heights more than five stories above ground level. Incumbents may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Positions in this class typically require: sitting, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Light Work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. A successful candidate will be required to submit to and pass a background check prior to the appointment. Depending upon the position and/or assigned department, the background check may include but is not limited to civil and criminal history check, reference check, Live Scan, and/or credit check (as allowed under state law). Disaster Service Workers: As members of the County of Lake Emergency Services Organization, all Lake County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to perform certain emergency services at the direction of the department and / or County. The contents of this class specification shall not be construed to constitute any expressed or implied warranty or guarantee, nor shall it constitute a contract of employment. The County of Lake assumes no responsibility beyond the general accuracy of the document, nor does it assume responsibility for any errors or omissions in the information contained herein. The contents of this specification may be modified or revoked without notice. Terms and conditions of employment are determined through a “meet and confer” process and are subject to the Memorandum of Understanding currently in effect. RETIREMENT - County employees are members of the California Public Employee Retirement system (CalPERS).CalPERS provides a defined benefit pension at retirement for County employees.The pension formulas and employee contribution amounts may vary by bargaining unit, date of hire, prior qualifying service, and classification. Please contact Human Resources for more information. HEALTH AND INSURANCE BENEFITS - Medical, dental, hospital, vision, life and disability coverage is available to employees and their dependents. The County contributes $1,500 of the monthly premiums for the insurance plan options. VACATION ACCRUAL may be adjusted for current city or county government employees. VACATION - 80 hours per year during the first five years of service, 120 hours per year after five years, and additional accruals based on years of service beyond fifteen years. Pro-rated for part-time employees. SICK LEAVE - Accrues at a rate of 96 hours per year. Pro-rated for part-time employees. HOLIDAYS - An average of twelve paid 8-hour holidays per year. Pro-rated for part-time employees. SALARY - Lake County has an adopted salary schedule. The salary range for most classifications is in five increments with a provision for longevity increases. Appointments are normally made at the first step of the salary range. SOCIAL SECURITY - County employees participate in Social Security. CALIFORNIA STATE DISABILITY INSURANCE - SDI is available to some County employees. DEFERRED COMPENSATION PLANS and CREDIT UNION MEMBERSHIPS are available to County employees. Closing Date/Time: 5/14/2024 5:00 PM Pacific
MISSOULA COUNTY, MONTANA
Missoula, Montana, United States
Definition This is a part-time opportunity with many benefits! As a Missoula County employee, you will be part of a team that is committed to positively impacting the community. The base rate of pay for this position is $20.61 per hour.. The Health Department is seeking a CLIENT SERVICES REPRESENTATIVE to join their team. This position performs duties requiring responsible judgement and close adherence to Vaccine for Children (VFC) and private payor policies and protocols, including a variety of advanced clerical, reception and claims duties such as assessing client payor source and income to determine eligibility for publicly and privately funded vaccinations, and other support duties for the Missoula City-County Health Department (MCCHD) Immunization Clinic. Details: Priority screening will begin on Friday, March 22, 2024 . It is in your best interest to apply by this date. Applications will continue to be accepted until an adequate applicant pool has been established, or the position has been filled. To Apply: Please complete all sections of the online application, even if a resume is submitted. Please include with a complete application the following attachments: The results of a Montana Job Service ESkills General Typing Test. Please call Laurie Dunagan or Marilyn Smith at 406-728-7060 and they will e-mail you the link to the test. Please attach a printed version of your test results that show your wpm (words per minute) score. Typing tests from other agencies/companies will not be accepted. Links to typing test results will not be accepted. In addition to the typing test please also attach a letter of interest and a resume. Incomplete applications may be disqualified. Complete job description available upon request to the Department of Human Resources. Representative Examples of Work Greets and registers clients for walk-in or scheduled appointments; accurately enters client information into computer system following established protocols; receives incoming telephone calls; answers inquiries from the public and/or directs to appropriate department. Reviews and updates client electronic health record (EHR) including demographic and insurance information; verifies income and payor sources. Data enters historical immunization records into the state immunization registry, de-duplicates and merges immunization records, processes immunization records requests. Scans paper files into electronic health records. Interviews clients to determine health coverage as it applies to private and public funded vaccine programs. Informs clients about publicly funded vaccine programs, the sliding fee scale and eligibility requirements. Determines eligibility and communicates eligibility status to clinical staff. Keeps up to date with changes in insurance protocols as it relates to immunizations. Schedules appointments according to CDC recommended vaccine schedules and international traveling recommendations. Makes appointment reminder calls/emails. Responsible for managing waiting list. Calculates client visit fees, collects money and outstanding amounts owed by client and assists with claim preparation. Submits claims to third party billing entities. Balances end-of-day posting report against cash on hand. Reconciles any errors before submitting daily deposit. Takes notes and prepares meeting minutes as directed. Compiles data for reporting requirements for contracts, grants, and general clinic operations. Works as member of a client care team, assisting clinical staff to ensure efficient, accurate scheduling practices and quality client care. Communicates courteously and effectively with clients, families, visitors and staff. Utilizes language translation services for non-English speaking patients. Facilitates client flow so clients are seen in a timely manner. Communicates schedule delays and changes to clients. Drives a County vehicle and transports supplies to off-site locations for conducting immunization clinics. Participates in the development and implementation of the Division’s strategic plan; quality improvement and performance management, workforce development, and accreditation requirements. Participates in the department’s strategic programs across divisions. Works within the incident command structure during emergencies. Performs regular quality assurance checks on scheduling, check-in and check-out processes, insurance eligibility, and immunization data. Minimum Qualifications Requires high school graduation or GED. Requires one year of face-to-face customer service experience or working in an office or medical setting. SPECIAL REQUIREMENTS : New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safety of any person. Requires CPR certification. Requires a current Montana driver’s license. Physical/Environmental Demands The work requires frequent standing; sitting for lengthy periods of time; occasional light to moderate lifting and carrying of files or clinic supplies (up to 50 lbs.). The employee may risk exposure to communicable diseases. Requires working outside of the normal workday hours. Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula!Missoula County covers over 2,618 square miles of mountain lands varying in topography and climate from temperate river valleys to snow-capped peaks. Five large valleys and two major rivers wind through this mountainous region. Missoula County is large and diverse, featuring everything from the spectacular scenery of Clark Fork River running through town to lush ranches and a growing economy of small business. Skiers, outdoor enthusiasts, wildlife watchers, mothers and fathers, business owners, vacationers, fisherman, retirees, students, and many others have grown to love Missoula County's boundless opportunities. This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status. Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to: Excellent Medical Health Benefits – Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period. Medical deductible is $500 for an individual and $1,000 for a family. Flexible Benefits Plan – Pre-tax out-of-pocket medical expenses and day care expenses. Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insurance are offered through Mutual ofOmaha. Public Employees Retirement System – Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan. Sheriffs' Retirement System (SRS) – A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005. Public Service Loan Forgiveness - Working for Missoula County may qualify you to receive student loan forgiveness. Look here to learn more and understand whether you may be eligible. Supplemental Retirement Benefits are offered through Valic or Nationwide. Sick Leave – Full-time employees accrue 7.38hours per month and are eligible to use sick leave once you have been an employee for 90 days.The accrual is pro-rated for part-time employees. Vacation Leave – Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees. Holidays – The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years. Paid Parental Leave (PPL)- In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees. Tuition Assistance - Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses.
Mar 09, 2024
Definition This is a part-time opportunity with many benefits! As a Missoula County employee, you will be part of a team that is committed to positively impacting the community. The base rate of pay for this position is $20.61 per hour.. The Health Department is seeking a CLIENT SERVICES REPRESENTATIVE to join their team. This position performs duties requiring responsible judgement and close adherence to Vaccine for Children (VFC) and private payor policies and protocols, including a variety of advanced clerical, reception and claims duties such as assessing client payor source and income to determine eligibility for publicly and privately funded vaccinations, and other support duties for the Missoula City-County Health Department (MCCHD) Immunization Clinic. Details: Priority screening will begin on Friday, March 22, 2024 . It is in your best interest to apply by this date. Applications will continue to be accepted until an adequate applicant pool has been established, or the position has been filled. To Apply: Please complete all sections of the online application, even if a resume is submitted. Please include with a complete application the following attachments: The results of a Montana Job Service ESkills General Typing Test. Please call Laurie Dunagan or Marilyn Smith at 406-728-7060 and they will e-mail you the link to the test. Please attach a printed version of your test results that show your wpm (words per minute) score. Typing tests from other agencies/companies will not be accepted. Links to typing test results will not be accepted. In addition to the typing test please also attach a letter of interest and a resume. Incomplete applications may be disqualified. Complete job description available upon request to the Department of Human Resources. Representative Examples of Work Greets and registers clients for walk-in or scheduled appointments; accurately enters client information into computer system following established protocols; receives incoming telephone calls; answers inquiries from the public and/or directs to appropriate department. Reviews and updates client electronic health record (EHR) including demographic and insurance information; verifies income and payor sources. Data enters historical immunization records into the state immunization registry, de-duplicates and merges immunization records, processes immunization records requests. Scans paper files into electronic health records. Interviews clients to determine health coverage as it applies to private and public funded vaccine programs. Informs clients about publicly funded vaccine programs, the sliding fee scale and eligibility requirements. Determines eligibility and communicates eligibility status to clinical staff. Keeps up to date with changes in insurance protocols as it relates to immunizations. Schedules appointments according to CDC recommended vaccine schedules and international traveling recommendations. Makes appointment reminder calls/emails. Responsible for managing waiting list. Calculates client visit fees, collects money and outstanding amounts owed by client and assists with claim preparation. Submits claims to third party billing entities. Balances end-of-day posting report against cash on hand. Reconciles any errors before submitting daily deposit. Takes notes and prepares meeting minutes as directed. Compiles data for reporting requirements for contracts, grants, and general clinic operations. Works as member of a client care team, assisting clinical staff to ensure efficient, accurate scheduling practices and quality client care. Communicates courteously and effectively with clients, families, visitors and staff. Utilizes language translation services for non-English speaking patients. Facilitates client flow so clients are seen in a timely manner. Communicates schedule delays and changes to clients. Drives a County vehicle and transports supplies to off-site locations for conducting immunization clinics. Participates in the development and implementation of the Division’s strategic plan; quality improvement and performance management, workforce development, and accreditation requirements. Participates in the department’s strategic programs across divisions. Works within the incident command structure during emergencies. Performs regular quality assurance checks on scheduling, check-in and check-out processes, insurance eligibility, and immunization data. Minimum Qualifications Requires high school graduation or GED. Requires one year of face-to-face customer service experience or working in an office or medical setting. SPECIAL REQUIREMENTS : New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safety of any person. Requires CPR certification. Requires a current Montana driver’s license. Physical/Environmental Demands The work requires frequent standing; sitting for lengthy periods of time; occasional light to moderate lifting and carrying of files or clinic supplies (up to 50 lbs.). The employee may risk exposure to communicable diseases. Requires working outside of the normal workday hours. Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula!Missoula County covers over 2,618 square miles of mountain lands varying in topography and climate from temperate river valleys to snow-capped peaks. Five large valleys and two major rivers wind through this mountainous region. Missoula County is large and diverse, featuring everything from the spectacular scenery of Clark Fork River running through town to lush ranches and a growing economy of small business. Skiers, outdoor enthusiasts, wildlife watchers, mothers and fathers, business owners, vacationers, fisherman, retirees, students, and many others have grown to love Missoula County's boundless opportunities. This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status. Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to: Excellent Medical Health Benefits – Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period. Medical deductible is $500 for an individual and $1,000 for a family. Flexible Benefits Plan – Pre-tax out-of-pocket medical expenses and day care expenses. Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insurance are offered through Mutual ofOmaha. Public Employees Retirement System – Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan. Sheriffs' Retirement System (SRS) – A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005. Public Service Loan Forgiveness - Working for Missoula County may qualify you to receive student loan forgiveness. Look here to learn more and understand whether you may be eligible. Supplemental Retirement Benefits are offered through Valic or Nationwide. Sick Leave – Full-time employees accrue 7.38hours per month and are eligible to use sick leave once you have been an employee for 90 days.The accrual is pro-rated for part-time employees. Vacation Leave – Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees. Holidays – The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years. Paid Parental Leave (PPL)- In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees. Tuition Assistance - Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses.
CITY OF FRESNO, CA
Fresno, California, United States
Position Description Come and join the City of Fresno in achieving our mission of Building a Better Fresno! The Senior Utility Service Representative is the advanced working/lead level class in the Utility Service Representative series. Under general supervision, provides lead direction to field representatives assigned to servicing single and multi-family residential, commercial and industrial City water system users; and performs specialized field and public contact work. Duties may include, but are not limited to, the following: - Assists in developing and implementing policies and procedures regarding customer service activities. - Provides general oversight and lead direction to Utility Service Representatives, including assigning, training, prioritizing and monitoring their workload. - Maintains records of field staff productivity; prepares monthly productivity and water usage reports based on this information maintained on computer spreadsheets. - Explains billing system to customers; answers customer complaints, including researching complex service questions or problems and follows up as required preparing correspondence, providing advice and counseling, as necessary. - Conducts property inspections of residential and commercial water user facilities and equipment; verifies correct billing and inspection schedules. - Conducts minor water meter repairs and other field training for staff. - Coordinates and communicates with other divisions on common issues involved with providing utilities services. - Answers customer inquiries explaining water system billing information and water regulations. - Performs related duties as required. Full job specification may be viewed at: https://www.fresno.gov/wp-content/uploads/2023/05/JS-Senior-Utility-Service-Representative.pdf The current vacancy exists in the Utilities, Billing and Collection Division of the Finance Department. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period for up to a maximum of two years at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months. Please note that future vacancies may have a different assignment and varied duties than listed above. Pay,Benefits, & Work Schedule BENEFITS: UNIT 3 Classification - The Fresno City Employees Association, Inc. (FCEA) HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents. FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses. DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings. VACATION LEAVE: Accrue 8 - 14.66 hours per month based on years of service. SICK LEAVE: Eight (8) hours per month, available after 90 days SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days. SHORT TERM DISABILITY: Provided through California SDI program. BILINGUAL PREMIUM: PAY: $100 per month HEALTH REIMBURSEMENT ARRANGEMENT: Eligible retirees can use remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free. RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security. DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits includes ownership of accumulated funds, compound interest earnings, and alternative distribution options. Additional information regarding the City of Fresno benefits is available at https://www.fresno.gov/personnel/human-resources-support/#tab-1 The Requirements Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list: OPTION 1: Two (2) years of experience as a Utility Service Representative II with the City of Fresno. AND Associate's Degree or sixty (60) units from an accredited college or university. OPTION 2: Four (4) years of experience involving direct public contact gained in a utility service and/or bill collection setting. AND Associate's Degree or sixty (60) units from an accredited college or university. Two additional qualifying years of experience may be substituted for the required education. If qualifying with education, applicants MUST ATTACH A COPY OF TRANSCRIPTS for education verification (instructions below on how to attach documents). Applications lacking the attachment may be rejected. Additional Requirements Possession of a valid California Driver's License will be required at time of appointment. Candidates considered for hire will be required to provide proof of a valid driver's license and current copy of their driving record. Eligibles certified for consideration for this position will be required to successfully pass a Department interview and a Department of Justice fingerprint process prior to employment with the City of Fresno. How To Apply APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT www.fresno.gov/jobs. TO APPLY. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application. ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal. It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the junk mail or spam folders. It is the applicant's responsibility to check these folders as well. Applications must be submitted by midnight on the filing deadline or they will not be accepted for any reason. FOR THIS RECRUITMENT, IT IS RECOMMENDED THAT PERMANENT FRESNO CITY EMPLOYEES APPLY THROUGH PEOPLESOFT SELF SERVICE. Selection Process The examination process may consist of the following: APPLICATION REVIEW - Qualifying Only: Applications which meet the minimum qualifications will be reviewed and a limited number of the MOST qualified candidates will be invited to the oral examination. Selection of the most qualified candidates will be based upon those applications demonstrating the greatest breadth and depth of applicable education, experience, skills, and training. Therefore, applicants are urged to submit sufficiently detailed information in their application materials for a proper evaluation. Oral Examination - 100%: A panel of subject matter experts will conduct a job-related oral examination to evaluate a candidate which may include, but is not limited to, leadership, office technology, interpersonal relations, communication and other job-related items. The oral exam is tentatively scheduled for the week of June 3rd, 2024. Veteran Preference Regulations Qualified veterans who pass the examination may obtain five (5) additional points. Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Additional Information HOW TO ATTACH DOCUMENTS TO OUR ONLINE APPLICATION: 1. Your document must first be scanned and saved to a computer or thumb drive (save as the "document name.") 2. Then go to www.fresno.gov/jobs > City of Fresno Jobs > Apply On-Line. 3. Enter the same Login Information (Username & Password) that is going to be used for the job you are applying to. 4. Under the section "My Career Tools" (located towards the top of the page), Select "Cover Letters & Attachments", and then "Add Attachments" towards the bottom. 5. For Attachment Type, choose the most appropriate option (i.e. "DIPLOMA/TRANSCRIPTS or DD214.") *If you do not see an appropriate choice, you may use "Reference Attachments." Under Attachment Purpose, you can TYPE a description. 6. Then Select "Add Attachment" and hit the "Browse" button to locate your attachment. 7. Once you have selected your attachment, select "Open", hit "Upload" and then "Save & Return." 8. After you confirm your attachment has been uploaded, then proceed to fill out your online application. Equal Opportunity Employer The City of Fresno is an equal opportunity employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination. Closing Date/Time: 05/10/2024
Apr 27, 2024
Full Time
Position Description Come and join the City of Fresno in achieving our mission of Building a Better Fresno! The Senior Utility Service Representative is the advanced working/lead level class in the Utility Service Representative series. Under general supervision, provides lead direction to field representatives assigned to servicing single and multi-family residential, commercial and industrial City water system users; and performs specialized field and public contact work. Duties may include, but are not limited to, the following: - Assists in developing and implementing policies and procedures regarding customer service activities. - Provides general oversight and lead direction to Utility Service Representatives, including assigning, training, prioritizing and monitoring their workload. - Maintains records of field staff productivity; prepares monthly productivity and water usage reports based on this information maintained on computer spreadsheets. - Explains billing system to customers; answers customer complaints, including researching complex service questions or problems and follows up as required preparing correspondence, providing advice and counseling, as necessary. - Conducts property inspections of residential and commercial water user facilities and equipment; verifies correct billing and inspection schedules. - Conducts minor water meter repairs and other field training for staff. - Coordinates and communicates with other divisions on common issues involved with providing utilities services. - Answers customer inquiries explaining water system billing information and water regulations. - Performs related duties as required. Full job specification may be viewed at: https://www.fresno.gov/wp-content/uploads/2023/05/JS-Senior-Utility-Service-Representative.pdf The current vacancy exists in the Utilities, Billing and Collection Division of the Finance Department. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period for up to a maximum of two years at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months. Please note that future vacancies may have a different assignment and varied duties than listed above. Pay,Benefits, & Work Schedule BENEFITS: UNIT 3 Classification - The Fresno City Employees Association, Inc. (FCEA) HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents. FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses. DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings. VACATION LEAVE: Accrue 8 - 14.66 hours per month based on years of service. SICK LEAVE: Eight (8) hours per month, available after 90 days SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days. SHORT TERM DISABILITY: Provided through California SDI program. BILINGUAL PREMIUM: PAY: $100 per month HEALTH REIMBURSEMENT ARRANGEMENT: Eligible retirees can use remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free. RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security. DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits includes ownership of accumulated funds, compound interest earnings, and alternative distribution options. Additional information regarding the City of Fresno benefits is available at https://www.fresno.gov/personnel/human-resources-support/#tab-1 The Requirements Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list: OPTION 1: Two (2) years of experience as a Utility Service Representative II with the City of Fresno. AND Associate's Degree or sixty (60) units from an accredited college or university. OPTION 2: Four (4) years of experience involving direct public contact gained in a utility service and/or bill collection setting. AND Associate's Degree or sixty (60) units from an accredited college or university. Two additional qualifying years of experience may be substituted for the required education. If qualifying with education, applicants MUST ATTACH A COPY OF TRANSCRIPTS for education verification (instructions below on how to attach documents). Applications lacking the attachment may be rejected. Additional Requirements Possession of a valid California Driver's License will be required at time of appointment. Candidates considered for hire will be required to provide proof of a valid driver's license and current copy of their driving record. Eligibles certified for consideration for this position will be required to successfully pass a Department interview and a Department of Justice fingerprint process prior to employment with the City of Fresno. How To Apply APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT www.fresno.gov/jobs. TO APPLY. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application. ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal. It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the junk mail or spam folders. It is the applicant's responsibility to check these folders as well. Applications must be submitted by midnight on the filing deadline or they will not be accepted for any reason. FOR THIS RECRUITMENT, IT IS RECOMMENDED THAT PERMANENT FRESNO CITY EMPLOYEES APPLY THROUGH PEOPLESOFT SELF SERVICE. Selection Process The examination process may consist of the following: APPLICATION REVIEW - Qualifying Only: Applications which meet the minimum qualifications will be reviewed and a limited number of the MOST qualified candidates will be invited to the oral examination. Selection of the most qualified candidates will be based upon those applications demonstrating the greatest breadth and depth of applicable education, experience, skills, and training. Therefore, applicants are urged to submit sufficiently detailed information in their application materials for a proper evaluation. Oral Examination - 100%: A panel of subject matter experts will conduct a job-related oral examination to evaluate a candidate which may include, but is not limited to, leadership, office technology, interpersonal relations, communication and other job-related items. The oral exam is tentatively scheduled for the week of June 3rd, 2024. Veteran Preference Regulations Qualified veterans who pass the examination may obtain five (5) additional points. Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Additional Information HOW TO ATTACH DOCUMENTS TO OUR ONLINE APPLICATION: 1. Your document must first be scanned and saved to a computer or thumb drive (save as the "document name.") 2. Then go to www.fresno.gov/jobs > City of Fresno Jobs > Apply On-Line. 3. Enter the same Login Information (Username & Password) that is going to be used for the job you are applying to. 4. Under the section "My Career Tools" (located towards the top of the page), Select "Cover Letters & Attachments", and then "Add Attachments" towards the bottom. 5. For Attachment Type, choose the most appropriate option (i.e. "DIPLOMA/TRANSCRIPTS or DD214.") *If you do not see an appropriate choice, you may use "Reference Attachments." Under Attachment Purpose, you can TYPE a description. 6. Then Select "Add Attachment" and hit the "Browse" button to locate your attachment. 7. Once you have selected your attachment, select "Open", hit "Upload" and then "Save & Return." 8. After you confirm your attachment has been uploaded, then proceed to fill out your online application. Equal Opportunity Employer The City of Fresno is an equal opportunity employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination. Closing Date/Time: 05/10/2024
City of Sacramento, CA
Sacramento, California, United States
THE POSITION The Department of Utilities has three Water Conservation Representatives that are assigned to either the North, Central or Southern portion of the City and handle incoming service requests involving either a customer leak investigation or water waste concern. IDEAL CANDIDATE STATEMENT The ideal candidate for the Water Conservation Representative position can work independently and consistently. The ideal candidate will have an understanding of the variety of the City’s Water Conservation services and rebate programs and is comfortable navigating online resources. The ideal candidate will be comfortable interacting one-on-one with customers to resolve conflicts that may include walking inside and outside customer homes by appointment to troubleshoot issues. Under close supervision incumbents in this position investigate complaints of water waste, conduct and audit meter reads and irrigation systems for issues and provide customers with educational information. Assist with water conservation education and outreach programs; and, may read commercial and residential water meters, record consumption and use date to identify equipment problems, leaks and other water waste issues. DISTINGUISHING CHARACTERISTICS This is an entry-level class in the Water Conservation series populated with multiple incumbents. Incumbents perform a variety of tasks related to preventing water waste and assisting with promoting the Water Conservation Program. The Water Conservation Representative is distinguished from the Water Conservation Specialist in that the latter is responsible for performing a variety of specialized duties in support of the City’s water conservation program and may provide lead direction to lower level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES Duties may include, but are not limited to, the following: Prepare and issue warnings and notice of violations of the rules and regulations governing water consumption, conditions that may necessitate a change in rate for the service rendered, and defects in water meters. Respond to citizen inquiries and investigate complaints related to water waste and/or consumption. Answer questions regarding water waste and the operation of the water system; explain laws and ordinances or direct questions to appropriate City personnel. Maintain accurate records on investigation of complaints describing problem, location and the final results of the investigation. Confer with supervisor in connection with unusual water waste incidents when specific case-by-case direction is necessary. Prepare simple meter usage and consumption reports and evaluates trouble codes; create work order request for maintenance and repair of broken meters. Assist in promoting efficient water management practices by providing educational information to inform the public on water conservation. May assist with water conservation seminars and outreach events. May read water meters on assigned routes, record readings and make necessary calculations to update or verify meter data. May conduct audit reads to verify the accuracy of automated meter infrastructure. May assist in evaluating new meter products and provide input on changes in current meter devices to help in the development of policies and procedures for the unit. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification QUALIFICATIONS Knowledge of : State and city mandates and regulations for water usage. City street and address system. A variety of meters and meter equipment and their respective functions. Public contact and customer service techniques and principles. Basic mathematics. Basic computer skills Skill in Use of hand tools and equipment. Operation of computer systems and office equipment. Ability to : Read, write, speak, and understand the English language at a level necessary for efficient job performance. Learn, understand, and interpret appropriate water waste codes, laws, state mandates and regulations for water usage. Identify and report water waste problems encountered in the course of work. Learn, understand, and comply with departmental policies, rules, and instructions. Learn City utility billing codes, procedures and policies governing water conservation services. Understand and carry out written and oral directions. Maintain accurate and up-to-date records. Identify meter irregularities and recommend how they can be corrected. Establish and maintain effective working relationships with the public and other City personnel. Perform some physical work such as climbing barriers, jumping obstacles, and digging holes to uncover water isolation valves, requiring physical strength. To use hand tools and equipment EXPERIENCE AND EDUCATION Education : High school diploma or G.E.D. equivalent. -AND- Experience : One year of full time experience providing customer service in the field or office. SPECIAL QUALIFICATIONS Driver License Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. Certification Possession of or ability to obtain within two (2) years of appointment, a Certified Landscape Irrigation Auditor (CLIA) certification issued by the Irrigation Association. Possession of, or ability to obtain by the end of twelve (12) month probationary period, a Water Use Efficiency Grade I Certification issued by California-Nevada American Water Works Association is desirable. Working Conditions Environmental Conditions On occasion work on slippery or uneven surfaces. On occasion work below ground. Work outside in various types of weather. Physical Conditions Maintain physical conditions appropriate to the performance of assigned duties and responsibilities which may include the following: Moving items weighing up to 50 pounds. Lifting, carrying, pushing and pulling. PROBATION PERIOD Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Water Conservation Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 5/5/2024 11:59 PM Pacific
Apr 15, 2024
Full Time
THE POSITION The Department of Utilities has three Water Conservation Representatives that are assigned to either the North, Central or Southern portion of the City and handle incoming service requests involving either a customer leak investigation or water waste concern. IDEAL CANDIDATE STATEMENT The ideal candidate for the Water Conservation Representative position can work independently and consistently. The ideal candidate will have an understanding of the variety of the City’s Water Conservation services and rebate programs and is comfortable navigating online resources. The ideal candidate will be comfortable interacting one-on-one with customers to resolve conflicts that may include walking inside and outside customer homes by appointment to troubleshoot issues. Under close supervision incumbents in this position investigate complaints of water waste, conduct and audit meter reads and irrigation systems for issues and provide customers with educational information. Assist with water conservation education and outreach programs; and, may read commercial and residential water meters, record consumption and use date to identify equipment problems, leaks and other water waste issues. DISTINGUISHING CHARACTERISTICS This is an entry-level class in the Water Conservation series populated with multiple incumbents. Incumbents perform a variety of tasks related to preventing water waste and assisting with promoting the Water Conservation Program. The Water Conservation Representative is distinguished from the Water Conservation Specialist in that the latter is responsible for performing a variety of specialized duties in support of the City’s water conservation program and may provide lead direction to lower level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES Duties may include, but are not limited to, the following: Prepare and issue warnings and notice of violations of the rules and regulations governing water consumption, conditions that may necessitate a change in rate for the service rendered, and defects in water meters. Respond to citizen inquiries and investigate complaints related to water waste and/or consumption. Answer questions regarding water waste and the operation of the water system; explain laws and ordinances or direct questions to appropriate City personnel. Maintain accurate records on investigation of complaints describing problem, location and the final results of the investigation. Confer with supervisor in connection with unusual water waste incidents when specific case-by-case direction is necessary. Prepare simple meter usage and consumption reports and evaluates trouble codes; create work order request for maintenance and repair of broken meters. Assist in promoting efficient water management practices by providing educational information to inform the public on water conservation. May assist with water conservation seminars and outreach events. May read water meters on assigned routes, record readings and make necessary calculations to update or verify meter data. May conduct audit reads to verify the accuracy of automated meter infrastructure. May assist in evaluating new meter products and provide input on changes in current meter devices to help in the development of policies and procedures for the unit. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification QUALIFICATIONS Knowledge of : State and city mandates and regulations for water usage. City street and address system. A variety of meters and meter equipment and their respective functions. Public contact and customer service techniques and principles. Basic mathematics. Basic computer skills Skill in Use of hand tools and equipment. Operation of computer systems and office equipment. Ability to : Read, write, speak, and understand the English language at a level necessary for efficient job performance. Learn, understand, and interpret appropriate water waste codes, laws, state mandates and regulations for water usage. Identify and report water waste problems encountered in the course of work. Learn, understand, and comply with departmental policies, rules, and instructions. Learn City utility billing codes, procedures and policies governing water conservation services. Understand and carry out written and oral directions. Maintain accurate and up-to-date records. Identify meter irregularities and recommend how they can be corrected. Establish and maintain effective working relationships with the public and other City personnel. Perform some physical work such as climbing barriers, jumping obstacles, and digging holes to uncover water isolation valves, requiring physical strength. To use hand tools and equipment EXPERIENCE AND EDUCATION Education : High school diploma or G.E.D. equivalent. -AND- Experience : One year of full time experience providing customer service in the field or office. SPECIAL QUALIFICATIONS Driver License Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. Certification Possession of or ability to obtain within two (2) years of appointment, a Certified Landscape Irrigation Auditor (CLIA) certification issued by the Irrigation Association. Possession of, or ability to obtain by the end of twelve (12) month probationary period, a Water Use Efficiency Grade I Certification issued by California-Nevada American Water Works Association is desirable. Working Conditions Environmental Conditions On occasion work on slippery or uneven surfaces. On occasion work below ground. Work outside in various types of weather. Physical Conditions Maintain physical conditions appropriate to the performance of assigned duties and responsibilities which may include the following: Moving items weighing up to 50 pounds. Lifting, carrying, pushing and pulling. PROBATION PERIOD Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Water Conservation Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 5/5/2024 11:59 PM Pacific
Irvine Ranch Water District, CA
Irvine, California, United States
General Description We are excited to announce that we are accepting applications for a Temporary Customer Service Specialist I position. This recruitment is scheduled to close once we receive 150 applications. Qualified candidates are encouraged to apply promptly as this recruitment may close at any time without notice. The District Irvine Ranch Water District (IRWD) is a progressive, values-driven agency, with an international reputation for its leading-edge financial management practices, water recycling program, water use efficiency practices, water banking, urban runoff treatment, and energy generation and storage. Established in 1961 as a California Water District under the provisions of the California Water Code, IRWD is an independent special district serving central Orange County. IRWD provides high-quality drinking water, reliable sewage collection and treatment, ground-breaking recycled water programs, and environmentally sound urban runoff treatment to its customers. As an independent, not-for-profit public agency, IRWD is governed by a publicly elected five-member Board of Directors. The Board is responsible for the District's policies and decision-making. Day-to-day operations are supervised by the General Manager. Additional information can be found at the District's website: www.IRWD.com. The Position Under direct supervision, the Customer Service Specialist I will perform administrative duties for the Customer Service department including responding to customer questions and concerns with regards to billing, adjustment of accounts, or water and sewer service- related situations. The ideal candidate will show interest in and understand the needs, expectations, and circumstances of Irvine Ranch Water District (IRWD) customers. They will show a high level of care and thoroughness when taking requests regarding water and sewer services, answering and resolving billing questions, and accepting payments from customers. The ideal candidate will maintain focus and quality under distracting working conditions or high workloads. They will be able to complete their assigned duties thoroughly, efficiently, and adjust quickly to changes in assignments and priorities. Lastly, the ideal candidate will follow through on assignments and meet deadlines while adhering to policies and procedures. Summary of Duties Take telephone, written and in-person requests regarding water and sewer service, and process utilizing the computer system. Answer and resolve billing questions by telephone, written correspondence, emails, and in-person. Submit requests for adjustments to bills, if appropriate. Accept payments from customers, prepare receipts, make change and create Customer Contacts on the computer system. Educate customers regarding the District’s variance program. Assist with completion of applications, verify information and input into the computer system. Receive, verify and record Temporary Construction Meter applications at the Customer Service front counter. Create and become advocate/responder for Customer Contacts and/or To Do’s on the computer system for all external/internal transactions. Perform administrative job duties, including ordering supplies, distributing departmental mail, processing Customer Service Satisfaction Survey’s and completing expense reports. Assist and provide back-up to the Customer Service Department as requested. Comply with District safety work-related practices and attend relevant safety training. Respond to all incoming calls to the District and route to appropriate department/person. Greet, assign security badges, and direct internal/external customers and visitors to appropriate meeting rooms, department, or individual. Receive U.S. mail, sign for certified mail, accept packages, and determine/direct to appropriate individual. Monitor phone system to ensure proper functioning and notify appropriate individual of any problems. Qualifications Education: High school graduation or equivalent is required. For degrees obtained outside of the U.S., an official equivalency evaluation is required. Experience: Two (2) years of general office experience with heavy customer contact is required. License/Certifications Required: A valid Class 'C' California Driver's License is required. Additional Information IRWD Corporate Values Irvine Ranch Water District believes that its values drive the character, culture, and capacity of our organization. IRWD was built on values, and we weave them into the fabric of everything we do. Values are the ingredients in our recipe for both institutional and individual success. They are a code of conduct to promote positive outcomes for others and ourselves. They are more than words on a wall or a website. We live by them every day. We pledge to keep them relevant in an ever-changing world. IRWD's employees enjoy working in a safe, supportive, and nurturing environment where they form strong bonds with fellow employees. To ensure effective communication and promote a collaborative team environment, employees report to work each day in the office or in the field, depending on their positions. The physical and mental demands described below are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Ability and Interpersonal Communication Ability to communicate effectively with all levels of office/field employees and management. Represent District in a professional manner when dealing with outside customers and suppliers. Ability to explain, demonstrate and clarify to others within well-established policies, procedures and standards, as well as the ability to follow specific instructions and respond to simple and difficult requests from others. Ability to effectively listen and communicate with multi-cultural customers. Mathematical Ability Ability to add, subtract, multiply, divide and calculate percentages, fractions and decimals. Ability to convert water equivalents. Technology Ability Intermediate computer knowledge and proficiency with MS Office Suite required. Keyboarding abilities sufficient to perform the job. Judgment and Situational Reasoning Ability Ability to use good personal judgment and discretion in performing all job functions. Ability to use good judgment in decision making with internal and external customers. Physical Requirements Regularly required to sit, walk, bend, stand and stoop. Ability to lift up to 35 lbs. to provide back up support to the mail room. Environmental Adaptability Noise level is equivalent to typical office conditions. IRWD offers a comprehensive benefits package for eligible employees and their eligible dependents. These benefits include the following: retirement benefits; medical, dental, vision, and life insurance; anda variety of other benefits. Benefits may vary based on employment status. This benefits overview is intended to be a summary, is not intended to be all-inclusive,and may not be applicable to all employees. Retirement Employees hired on or after January 1, 2013: The District, in compliance with the California Public Employees' Pension Reform Act of 2012 (PEPRA), implemented a third tier for new employees hired on or after January 1, 2013. New employees hired on or after January 1, 2013 who have not been in PERS membership or in membership with a reciprocal retirement system within 6 months of hire date will receive benefits under the California Public Employees Retirement System at a 2 percent at age 62 formula. This formula gradually increases to a maximum benefits of 2.5 percent at age 67. Final compensation calculations will be based on the highest three-year average of regular recurring pay. The District pays the employer's share of these costs. The employee share of the pension cost of 7.50% is paid in full by the employees hired under this formula. Employees hired on or after September 29, 2012 or "Classic" PERS members hired on or after January 1, 2013: On September 24, 2012, the IRWD Board of Directors approved the addition of a second tier to the CalPERS retirement benefits. New employees hired on or after September 29th through December 31, 2012, and employees hired on or after January 1, 2013 who have been in PERS membership or in membership with a reciprocal retirement system, will receive benefits under the California Public Employees Retirement System at 2 percent at age 60 formula. This formula gradually increases to a maximum benefit of 2.418% at age 63. The District pays the employer share of these costs and the employee share of the pension cost of 7% is paid in full by the employees hired under this formula. Final retirement compensation calculations are based on the highest three-year average of regular, recurring pay. IRWDdoes not participate or pay into Social Security except for the Medicare portion. Medical Insurance IRWD contracts with CalPERS for medical insurance coverage. Employees may elect coverage from a variety of PPO and HMO plans. The employee and District contribution for health insurance varies by plan.Coverage is effective the first day of the month following the date of hire. Dental Insurance IRWD contracts with Delta Dental for dental coverage.IRWD pays 100% of the premium for dental coverage for eligible employees and their eligible dependents. Coverage is effective the first day of the month following the date of hire. Vision Insurance IRWD contracts with the EyeMed for vision coverage. IRWD pays 100% of the premium for vision coverage for eligible employees and their eligible dependents. Coverage is effective the first day of the month following the date of hire. Life Insurance Elgible employees are provided with life insurance coverage equal to three or four times their annual salary, depending on their level of compensation. Eligible dependents are also covered for a flat benefit amount. Coverage is effective the first day of the month following the date of hire. Deferred Compensation Participation in adeferred compensation plan is available through Empower Retirement. Enrollment is voluntary and contributions are employee-paid and subject to IRS limits. The District matches employee contributions up to 3% of base pay after 1 year of employment. Paid Vacation Eligible employees begin accruing vacation benefits at the rate of 80 hours per year for the first 5 years of employment and are eligible to use paid vacation time after 6 months of employment. Employees accrue 120 hours per year after 5 years of employment and 160 hours per year after 10 years of employment. Paid Holidays The District offers 11 scheduled paid holidaysplus one personal holiday per year. Sick Leave Eligible employees accrue 96 hours of sick leave annually. Flexible Spending Accounts Eligible employees may elect to participate in the District's Flex Advantage program. This program allows employees to deposit pre-tax dollars into special accounts to be used for a variety of purposes, including paying for qualified miscellaneous health care expenses and dependent care expenses. IRWD contracts with a third party administer to process payments from employee accounts using claim forms or a Flex Spending debit card. Educational Assistance The District will share in the pre-approved educational costs of tuition and books for employees who wish to attend college or take certification classes.
Apr 24, 2024
Full Time
General Description We are excited to announce that we are accepting applications for a Temporary Customer Service Specialist I position. This recruitment is scheduled to close once we receive 150 applications. Qualified candidates are encouraged to apply promptly as this recruitment may close at any time without notice. The District Irvine Ranch Water District (IRWD) is a progressive, values-driven agency, with an international reputation for its leading-edge financial management practices, water recycling program, water use efficiency practices, water banking, urban runoff treatment, and energy generation and storage. Established in 1961 as a California Water District under the provisions of the California Water Code, IRWD is an independent special district serving central Orange County. IRWD provides high-quality drinking water, reliable sewage collection and treatment, ground-breaking recycled water programs, and environmentally sound urban runoff treatment to its customers. As an independent, not-for-profit public agency, IRWD is governed by a publicly elected five-member Board of Directors. The Board is responsible for the District's policies and decision-making. Day-to-day operations are supervised by the General Manager. Additional information can be found at the District's website: www.IRWD.com. The Position Under direct supervision, the Customer Service Specialist I will perform administrative duties for the Customer Service department including responding to customer questions and concerns with regards to billing, adjustment of accounts, or water and sewer service- related situations. The ideal candidate will show interest in and understand the needs, expectations, and circumstances of Irvine Ranch Water District (IRWD) customers. They will show a high level of care and thoroughness when taking requests regarding water and sewer services, answering and resolving billing questions, and accepting payments from customers. The ideal candidate will maintain focus and quality under distracting working conditions or high workloads. They will be able to complete their assigned duties thoroughly, efficiently, and adjust quickly to changes in assignments and priorities. Lastly, the ideal candidate will follow through on assignments and meet deadlines while adhering to policies and procedures. Summary of Duties Take telephone, written and in-person requests regarding water and sewer service, and process utilizing the computer system. Answer and resolve billing questions by telephone, written correspondence, emails, and in-person. Submit requests for adjustments to bills, if appropriate. Accept payments from customers, prepare receipts, make change and create Customer Contacts on the computer system. Educate customers regarding the District’s variance program. Assist with completion of applications, verify information and input into the computer system. Receive, verify and record Temporary Construction Meter applications at the Customer Service front counter. Create and become advocate/responder for Customer Contacts and/or To Do’s on the computer system for all external/internal transactions. Perform administrative job duties, including ordering supplies, distributing departmental mail, processing Customer Service Satisfaction Survey’s and completing expense reports. Assist and provide back-up to the Customer Service Department as requested. Comply with District safety work-related practices and attend relevant safety training. Respond to all incoming calls to the District and route to appropriate department/person. Greet, assign security badges, and direct internal/external customers and visitors to appropriate meeting rooms, department, or individual. Receive U.S. mail, sign for certified mail, accept packages, and determine/direct to appropriate individual. Monitor phone system to ensure proper functioning and notify appropriate individual of any problems. Qualifications Education: High school graduation or equivalent is required. For degrees obtained outside of the U.S., an official equivalency evaluation is required. Experience: Two (2) years of general office experience with heavy customer contact is required. License/Certifications Required: A valid Class 'C' California Driver's License is required. Additional Information IRWD Corporate Values Irvine Ranch Water District believes that its values drive the character, culture, and capacity of our organization. IRWD was built on values, and we weave them into the fabric of everything we do. Values are the ingredients in our recipe for both institutional and individual success. They are a code of conduct to promote positive outcomes for others and ourselves. They are more than words on a wall or a website. We live by them every day. We pledge to keep them relevant in an ever-changing world. IRWD's employees enjoy working in a safe, supportive, and nurturing environment where they form strong bonds with fellow employees. To ensure effective communication and promote a collaborative team environment, employees report to work each day in the office or in the field, depending on their positions. The physical and mental demands described below are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Ability and Interpersonal Communication Ability to communicate effectively with all levels of office/field employees and management. Represent District in a professional manner when dealing with outside customers and suppliers. Ability to explain, demonstrate and clarify to others within well-established policies, procedures and standards, as well as the ability to follow specific instructions and respond to simple and difficult requests from others. Ability to effectively listen and communicate with multi-cultural customers. Mathematical Ability Ability to add, subtract, multiply, divide and calculate percentages, fractions and decimals. Ability to convert water equivalents. Technology Ability Intermediate computer knowledge and proficiency with MS Office Suite required. Keyboarding abilities sufficient to perform the job. Judgment and Situational Reasoning Ability Ability to use good personal judgment and discretion in performing all job functions. Ability to use good judgment in decision making with internal and external customers. Physical Requirements Regularly required to sit, walk, bend, stand and stoop. Ability to lift up to 35 lbs. to provide back up support to the mail room. Environmental Adaptability Noise level is equivalent to typical office conditions. IRWD offers a comprehensive benefits package for eligible employees and their eligible dependents. These benefits include the following: retirement benefits; medical, dental, vision, and life insurance; anda variety of other benefits. Benefits may vary based on employment status. This benefits overview is intended to be a summary, is not intended to be all-inclusive,and may not be applicable to all employees. Retirement Employees hired on or after January 1, 2013: The District, in compliance with the California Public Employees' Pension Reform Act of 2012 (PEPRA), implemented a third tier for new employees hired on or after January 1, 2013. New employees hired on or after January 1, 2013 who have not been in PERS membership or in membership with a reciprocal retirement system within 6 months of hire date will receive benefits under the California Public Employees Retirement System at a 2 percent at age 62 formula. This formula gradually increases to a maximum benefits of 2.5 percent at age 67. Final compensation calculations will be based on the highest three-year average of regular recurring pay. The District pays the employer's share of these costs. The employee share of the pension cost of 7.50% is paid in full by the employees hired under this formula. Employees hired on or after September 29, 2012 or "Classic" PERS members hired on or after January 1, 2013: On September 24, 2012, the IRWD Board of Directors approved the addition of a second tier to the CalPERS retirement benefits. New employees hired on or after September 29th through December 31, 2012, and employees hired on or after January 1, 2013 who have been in PERS membership or in membership with a reciprocal retirement system, will receive benefits under the California Public Employees Retirement System at 2 percent at age 60 formula. This formula gradually increases to a maximum benefit of 2.418% at age 63. The District pays the employer share of these costs and the employee share of the pension cost of 7% is paid in full by the employees hired under this formula. Final retirement compensation calculations are based on the highest three-year average of regular, recurring pay. IRWDdoes not participate or pay into Social Security except for the Medicare portion. Medical Insurance IRWD contracts with CalPERS for medical insurance coverage. Employees may elect coverage from a variety of PPO and HMO plans. The employee and District contribution for health insurance varies by plan.Coverage is effective the first day of the month following the date of hire. Dental Insurance IRWD contracts with Delta Dental for dental coverage.IRWD pays 100% of the premium for dental coverage for eligible employees and their eligible dependents. Coverage is effective the first day of the month following the date of hire. Vision Insurance IRWD contracts with the EyeMed for vision coverage. IRWD pays 100% of the premium for vision coverage for eligible employees and their eligible dependents. Coverage is effective the first day of the month following the date of hire. Life Insurance Elgible employees are provided with life insurance coverage equal to three or four times their annual salary, depending on their level of compensation. Eligible dependents are also covered for a flat benefit amount. Coverage is effective the first day of the month following the date of hire. Deferred Compensation Participation in adeferred compensation plan is available through Empower Retirement. Enrollment is voluntary and contributions are employee-paid and subject to IRS limits. The District matches employee contributions up to 3% of base pay after 1 year of employment. Paid Vacation Eligible employees begin accruing vacation benefits at the rate of 80 hours per year for the first 5 years of employment and are eligible to use paid vacation time after 6 months of employment. Employees accrue 120 hours per year after 5 years of employment and 160 hours per year after 10 years of employment. Paid Holidays The District offers 11 scheduled paid holidaysplus one personal holiday per year. Sick Leave Eligible employees accrue 96 hours of sick leave annually. Flexible Spending Accounts Eligible employees may elect to participate in the District's Flex Advantage program. This program allows employees to deposit pre-tax dollars into special accounts to be used for a variety of purposes, including paying for qualified miscellaneous health care expenses and dependent care expenses. IRWD contracts with a third party administer to process payments from employee accounts using claim forms or a Flex Spending debit card. Educational Assistance The District will share in the pre-approved educational costs of tuition and books for employees who wish to attend college or take certification classes.
Marketing Statement Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Job Summary Pay Rate AFSCME Pay Band AFE Annual Salary: $112,048.72 - $145,662.97 Note: The negotiable salary offer will be between $112,048.72/annually - $130,521.53/ annually (commensurate with experience and education) Reports To Communications Officer Current Assignment This position will create engaging and informative social media and website content for BART. This includes responding to social media comments and sharing user-generated content to BART’s platforms. This position will advise the Communications and Marketing departments on new social media trends and platforms and the most effective ways to reach the public, riders, advocates, enthusiasts, and stakeholders in the digital space. This position will also assist in the development of bart.gov content and will develop and implement strategies to improve information on the bart.gov website. This position will work with various departments and projects to update information on bart.gov and make the content more user friendly and accessible. This position will also assist in creating and sharing content with BART employees. The ideal candidate rides transit frequently, understands the transit customer experience, and has a passion for storytelling. A successful candidate will demonstrate the following criteria in addition to the minimum qualifications: Strong writing and editing skills Experience in writing compelling headlines and content for the digital space Development of properly vetted responses for use on social media Experience in creating graphics for use in social media and online Experience with website Content Management Systems Experience with social media platforms, insight and analytical tools, Social Media Management tools. Please submit one writing sample and two social media posts you have created. Social media posts can be a screen grab or link to the content. DEFINITION Performs a variety of duties in the development and coordination of District marketing programs; and provides related duties as assigned. Marketing Representative II This is the full journey level class within the Marketing Representative series. Employees within this class are distinguished from the Marketing Representative I by the performance of the full range of duties as assigned. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the I level, or when filled from the outside, have prior experience. This class is distinguished from the Senior Marketing Representative in that the latter possesses a specialized, technical or functional expertise within the area of assignment or may exercise lead supervision over assigned lower level staff. Selection Process This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations). The selection process for this position will be in accordance with the applicable collective bargaining agreement. Application Process External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112. Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. Online applicants are invited to electronically attach a resume to the application form to provide supplemental information but should not consider the resume a substitute for the application form itself. Applications must be complete by the closing date and time listed on the job announcement. Examples of Duties Performs staff support work responsible for promoting District ridership and communicating with BART customers. Assists in developing, preparing and executing advertising campaigns using a variety of media including print, radio, television and direct mail, including creative development, media planning and placement, ad production and use of pre and post evaluations to continually refine District advertising efforts. Administers advertising franchise contracts that bring revenue to the District; ensures that payments are accurate; reviews ads, evaluates new proposals; communicates with other departments regarding changes and manages overall relationships with contractors. Participates in identifying communication gaps; develops and coordinates campaigns to communicate messages related to courtesy, renovation projects, station access, ticket tips, new services and facilities, service quality, job recruitment and other areas. Assists in management of website content; development of website strategies and new enhancements; ensures that the website performance is acceptable; assists in development of new web-based applications. Develops content and graphics for BART newsletters; writes copy, edits, proofreads and manages print production. Participates in management of brochures, publications, and other collateral; ensures that brochures have a consistent look; writes copy, edits and proofreads and assists in supervision of graphics development and brochure production; develops printing specifications for brochures; obtains bids for brochure production and coordinates printing contracts. Produces and maintains the District’s graphic manual and style guide for all inhouse and passenger communications. Develops and updates District map and schedule display case signage; coordinates development and production of these items. Coordinates installation of art in stations; reviews proposals and presents recommendations to board for approval. Responds to marketing inquiries from business, government, and the general public; develops and implements joint marketing campaigns and proposals; coordinates joint marketing campaigns with existing District campaigns. Participates in special events for the District such as openings, groundbreaking and related events; coordinates all vendor contracts for outside services. Develops joint campaigns and cosponsorships with destination locations and recreational venues to maintain and increase District ridership in off-peak hours; maintains records of trade, values granted and received; manages relationship marketing programs. Produces and maintains the District’s graphic manual and style guide for all in house and passenger communications. Participates in the preparation and administration of the marketing program budget; submits budget recommendations; monitors expenditures. Prepares analytical and statistical reports on operations and activities. Confers with and provides professional assistance to members of district departments on marketing matters. Represents the District in meetings with representatives of governmental agencies, professional business and community organizations and the public. Minimum Qualifications Education : A Bachelor’s degree in marketing, journalism, public relations, communications, or a closely related field from an accredited college or university. Experience : Two (2) years of (full time equivalent) verifiable professional marketing program or related experience. Substitution : Additional professional experience as outlined above may be substituted for the education on a year for year basis. A college degree is preferred. Other Requirements : Must possess a valid California driver’s license and have a satisfactory driving record. Knowledge and Skills Knowledge of : Basic principles and practices of advertising, marketing, public relations, and public affairs. Basic principles of budgeting, purchasing, and accounting. Methods and techniques of effective written and verbal communication. Methods and techniques of graphic printing and production. Current office procedures, methods and equipment including computers and supporting word processing and spreadsheet operations. Principles and procedures of financial record keeping and reporting. Related Federal, State and local codes, laws and regulations. Principles and practices of advertising, marketing, public relations, and public affairs. Principles and practices of budgeting, purchasing, and accounting. Marketing and advertising concepts and principles. Principles and practices of marketing services program and project management. Current trends in marketing and advertising. Advanced methods and techniques of effective written and verbal communication. Skill in : Responding to requests and inquiries from the general public. Implementing and coordinating marketing programs and services. Writing a variety of public information communications. Establishing and maintaining effective working relationships with those contacted in the course of work. Communicating clearly and concisely, both orally and in writing. Operating office equipment including computers and supporting word processing and spreadsheet applications. Must be willing to travel locally and out of state. Developing, implementing and coordinating marketing programs and services. Evaluating and analyzing effectiveness of marketing programs and activities. Coordinating and overseeing contracted and consultant services. Working independently in the absence of supervision. Equal Employment Opportunity GroupBox1 The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs . The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification. Highlights Medical Coverage (or $350/month if opted out) Dental Coverage Vision Insurance (Basic and Enhanced Plans Available) Retirement Plan through the CA Public Employees’ Retirement System (CalPERS) 2% @ 55 (Classic Members) 2% @ 62 (PEPRA Members) Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details) Money Purchase Pension Plan (in-lieu of participating in Social Security tax) 6.65% employer contribution up to annual maximum of $1,868.65 Deferred Compensation & Roth 457 Sick Leave Accruals (12 days per year) Vacation Accruals (3-6 weeks based on time worked w/ the District) Holidays: 9 observed holidays and 4 floating holidays Life Insurance w/ ability to obtain additional coverage Accidental Death and Dismemberment (AD&D) Insurance Survivor Benefits through BART Short-Term Disability Insurance Long-Term Disability Insurance Flexible Spending Accounts: Health and Dependent Care Commuter Benefits Free BART Passes for BART employees and eligible family members. Closing Date/Time: 5/10/2024 11:59 PM Pacific
Apr 30, 2024
Full Time
Marketing Statement Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Job Summary Pay Rate AFSCME Pay Band AFE Annual Salary: $112,048.72 - $145,662.97 Note: The negotiable salary offer will be between $112,048.72/annually - $130,521.53/ annually (commensurate with experience and education) Reports To Communications Officer Current Assignment This position will create engaging and informative social media and website content for BART. This includes responding to social media comments and sharing user-generated content to BART’s platforms. This position will advise the Communications and Marketing departments on new social media trends and platforms and the most effective ways to reach the public, riders, advocates, enthusiasts, and stakeholders in the digital space. This position will also assist in the development of bart.gov content and will develop and implement strategies to improve information on the bart.gov website. This position will work with various departments and projects to update information on bart.gov and make the content more user friendly and accessible. This position will also assist in creating and sharing content with BART employees. The ideal candidate rides transit frequently, understands the transit customer experience, and has a passion for storytelling. A successful candidate will demonstrate the following criteria in addition to the minimum qualifications: Strong writing and editing skills Experience in writing compelling headlines and content for the digital space Development of properly vetted responses for use on social media Experience in creating graphics for use in social media and online Experience with website Content Management Systems Experience with social media platforms, insight and analytical tools, Social Media Management tools. Please submit one writing sample and two social media posts you have created. Social media posts can be a screen grab or link to the content. DEFINITION Performs a variety of duties in the development and coordination of District marketing programs; and provides related duties as assigned. Marketing Representative II This is the full journey level class within the Marketing Representative series. Employees within this class are distinguished from the Marketing Representative I by the performance of the full range of duties as assigned. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the I level, or when filled from the outside, have prior experience. This class is distinguished from the Senior Marketing Representative in that the latter possesses a specialized, technical or functional expertise within the area of assignment or may exercise lead supervision over assigned lower level staff. Selection Process This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations). The selection process for this position will be in accordance with the applicable collective bargaining agreement. Application Process External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112. Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. Online applicants are invited to electronically attach a resume to the application form to provide supplemental information but should not consider the resume a substitute for the application form itself. Applications must be complete by the closing date and time listed on the job announcement. Examples of Duties Performs staff support work responsible for promoting District ridership and communicating with BART customers. Assists in developing, preparing and executing advertising campaigns using a variety of media including print, radio, television and direct mail, including creative development, media planning and placement, ad production and use of pre and post evaluations to continually refine District advertising efforts. Administers advertising franchise contracts that bring revenue to the District; ensures that payments are accurate; reviews ads, evaluates new proposals; communicates with other departments regarding changes and manages overall relationships with contractors. Participates in identifying communication gaps; develops and coordinates campaigns to communicate messages related to courtesy, renovation projects, station access, ticket tips, new services and facilities, service quality, job recruitment and other areas. Assists in management of website content; development of website strategies and new enhancements; ensures that the website performance is acceptable; assists in development of new web-based applications. Develops content and graphics for BART newsletters; writes copy, edits, proofreads and manages print production. Participates in management of brochures, publications, and other collateral; ensures that brochures have a consistent look; writes copy, edits and proofreads and assists in supervision of graphics development and brochure production; develops printing specifications for brochures; obtains bids for brochure production and coordinates printing contracts. Produces and maintains the District’s graphic manual and style guide for all inhouse and passenger communications. Develops and updates District map and schedule display case signage; coordinates development and production of these items. Coordinates installation of art in stations; reviews proposals and presents recommendations to board for approval. Responds to marketing inquiries from business, government, and the general public; develops and implements joint marketing campaigns and proposals; coordinates joint marketing campaigns with existing District campaigns. Participates in special events for the District such as openings, groundbreaking and related events; coordinates all vendor contracts for outside services. Develops joint campaigns and cosponsorships with destination locations and recreational venues to maintain and increase District ridership in off-peak hours; maintains records of trade, values granted and received; manages relationship marketing programs. Produces and maintains the District’s graphic manual and style guide for all in house and passenger communications. Participates in the preparation and administration of the marketing program budget; submits budget recommendations; monitors expenditures. Prepares analytical and statistical reports on operations and activities. Confers with and provides professional assistance to members of district departments on marketing matters. Represents the District in meetings with representatives of governmental agencies, professional business and community organizations and the public. Minimum Qualifications Education : A Bachelor’s degree in marketing, journalism, public relations, communications, or a closely related field from an accredited college or university. Experience : Two (2) years of (full time equivalent) verifiable professional marketing program or related experience. Substitution : Additional professional experience as outlined above may be substituted for the education on a year for year basis. A college degree is preferred. Other Requirements : Must possess a valid California driver’s license and have a satisfactory driving record. Knowledge and Skills Knowledge of : Basic principles and practices of advertising, marketing, public relations, and public affairs. Basic principles of budgeting, purchasing, and accounting. Methods and techniques of effective written and verbal communication. Methods and techniques of graphic printing and production. Current office procedures, methods and equipment including computers and supporting word processing and spreadsheet operations. Principles and procedures of financial record keeping and reporting. Related Federal, State and local codes, laws and regulations. Principles and practices of advertising, marketing, public relations, and public affairs. Principles and practices of budgeting, purchasing, and accounting. Marketing and advertising concepts and principles. Principles and practices of marketing services program and project management. Current trends in marketing and advertising. Advanced methods and techniques of effective written and verbal communication. Skill in : Responding to requests and inquiries from the general public. Implementing and coordinating marketing programs and services. Writing a variety of public information communications. Establishing and maintaining effective working relationships with those contacted in the course of work. Communicating clearly and concisely, both orally and in writing. Operating office equipment including computers and supporting word processing and spreadsheet applications. Must be willing to travel locally and out of state. Developing, implementing and coordinating marketing programs and services. Evaluating and analyzing effectiveness of marketing programs and activities. Coordinating and overseeing contracted and consultant services. Working independently in the absence of supervision. Equal Employment Opportunity GroupBox1 The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs . The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification. Highlights Medical Coverage (or $350/month if opted out) Dental Coverage Vision Insurance (Basic and Enhanced Plans Available) Retirement Plan through the CA Public Employees’ Retirement System (CalPERS) 2% @ 55 (Classic Members) 2% @ 62 (PEPRA Members) Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details) Money Purchase Pension Plan (in-lieu of participating in Social Security tax) 6.65% employer contribution up to annual maximum of $1,868.65 Deferred Compensation & Roth 457 Sick Leave Accruals (12 days per year) Vacation Accruals (3-6 weeks based on time worked w/ the District) Holidays: 9 observed holidays and 4 floating holidays Life Insurance w/ ability to obtain additional coverage Accidental Death and Dismemberment (AD&D) Insurance Survivor Benefits through BART Short-Term Disability Insurance Long-Term Disability Insurance Flexible Spending Accounts: Health and Dependent Care Commuter Benefits Free BART Passes for BART employees and eligible family members. Closing Date/Time: 5/10/2024 11:59 PM Pacific
CALIFORNIA DEPARTMENT OF HOUSING AND COMMUNITY DEVELOPMENT
Sacramento, California, United States
Job Description and Duties HCD values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. HCD believes the diversity of our employees and their unique ideas inspire innovative solutions to further our mission. Join HCD and help us improve the lives of all Californians. Please Note: A Statement of Qualifications must be submitted along with your application in order to be considered for this position. Please see “special requirements” section for statement of qualifications instructions. Per CCR 249.3, this job control may be used to fill subsequent vacancies. Under California Government Code Section 14200, this position is eligible for hybrid telework and may be eligible for full-time remote work in some circumstances and/or time-periods, at the sole discretion of the Department. Telework-eligible applicants must reside in California. Headquarter location will be designated on the selected candidate's primary residence location. This is subject to change if HCD's criteria is met. Under the general supervision of the Staff Services Manager I (Manager I) of the State Grants Management (SGM) Branch of the Division of Financial State Assistance (DSFA), the Housing and Community Development Representative (HCDR) II is responsible for all phases of administering the Department of Housing and Community Development’s (Department) complex grant agreements in compliance with state requirements. Staff will independently perform all actions associated with grant management, including file maintenance, program database input, monitoring activities, record keeping and reconciliations with accuracy. The SGM Branch is primarily responsible for the fiscal and contract management of state funded grant programs including monitoring and clearing of standard agreement conditions, processing of fund disbursement requests, monitoring of grantee reporting requirements, maintaining contract files and providing technical assistance to grantees to ensure programmatic and statutory requirements and timelines are met. You will find additional information about the job in the Duty Statement . Minimum Requirements You will find the Minimum Requirements in the Class Specification. HOUSING AND COMMUNITY DEVELOPMENT REPRESENTATIVE II Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-429743 Position #(s): 401-263-8962-030 Working Title: Telework Option - Hybrid - Homekey Grant Management Representative Classification: HOUSING AND COMMUNITY DEVELOPMENT REPRESENTATIVE II $5,967.00 - $7,474.00 # of Positions: Multiple Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Department Information The mission of the Department of Housing and Community Development (HCD) is to promote safe, affordable homes and vibrant, inclusive, sustainable communities for all Californians. To learn more about HCD, please visit us at our website. Department Website: https://www.hcd.ca.gov/ Special Requirements Confidentiality Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission. Employment Application (STD.678) It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application. Resume’s or other documents cannot substitute a state application. Applicants who fail to submit a completed STD. 678 will not be considered. Statement of Qualifications (SOQ) Interested individuals must submit a Statement of Qualifications (SOQ) in addition to the standard state application (form STD 678). Your SOQ will be considered the first interview for this position. If your qualifications are competitive, you will be invited to a formal interview. Resumes, cover letters, or any other documents cannot substitute the SOQ . When completing the SOQ, number your responses , include all relevant experience, education, and training, as applicable, and explain all answers thoroughly. Your SOQ should not exceed two pages, single-spaced, Arial 12-point font and address the following : 1. Considering this duty statement, please describe any unique qualifications or attributes you have that would contribute to your ability to serve successfully in this position. Please provide details of your professional strengths and soft skills not included on your application or resume. 2. What is a recent example of your ability to work in a fast-paced environment with competing priorities? Please describe your approach to responding to time-sensitive requests and staying organized. HCD Disclosure Requirements Selected candidates may be subject to rules imposed by a Conflict of Interest Code that apply to HCD employees, which may require filing a Statement of Economic Interest (Form 700). Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 5/13/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Housing & Community Development Attn: Hiring Unit | JC 429743 P.O. Box 952050 Sacramento , CA 94252-2050 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Housing & Community Development Hiring Unit | JC 429743 2020 W. El Camino Ave. (Lobby) Sacramento , CA 95833 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications - Please see Statement of Qualifications section. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Ability to interpret & implement policies, procedures, Govt. Codes, & Regulations • Knowledge of affordable housing programs • Experience with monitoring grant programs for compliance and monitoring fund disbursement • Knowledge and practical experience with affordable housing underwriting and loan closing practices and procedures, including documents involved in real property transactions • Ability to effectively work with governmental agencies and private sector organizations • Strong customer service and conflict resolution skills • Strong analytical, communication, and organizational skills • Proficiency with Microsoft Office (Word, Excel, Access) • Ability to work independently and as part of a team • Ability to track, manage, and prioritize assignments and deadlines • Strong Organizational, Writing, and Editing Skills Benefits HCD employees are eligible for a number of benefits. Health benefits and leave programs are available for most permanent, full-time employees and some permanent, part-time employees. Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements, which are contracts negotiated between the State of California and employee organizations that define employees' wages, hours, and conditions of employment. Some added benefits HCD offers include: Flexible Work Hours, Telework Opportunities, Health, Dental & Vision Benefits, Paid Sick & Vacation, Retirement, Basic Group Term Life Insurance, Employee Assistance Program, 11 Paid Holidays, 401(k) & 457 plans, Military Leave, Student Loan Forgiveness, Long Term Care, Group Legal Services, and Reimbursement Accounts. Effective July 1, 2024, HCD headquarters will be located at the May Lee State Office Complex (MLSOC), 651 Bannon Street, Sacramento CA 95811. The 17.3-acre site is designed to achieve zero net energy (ZNE) and zero net carbon (ZNC) through the use of State-purchased carbon-free green energy. Amenities will include various dining options, childcare center, fitness center, and much more! For more details about employee benefits, visit the California Department of Human Resources website. Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Department Website: https://www.hcd.ca.gov/ Hiring Unit Contact: Hiring Unit - JC 429743 (000) - Hiring@hcd.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Medical Management Unit (000) - Medical.Management@hcd.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information Click on the following link to complete a department recruitment survey: Recruitment Survey . To become 'list eligible' for consideration, interested candidates must successfully pass a civil service exam. You may apply and take the exam online at CalCareers . If you're new to the state application process please visit 3 Steps to a State Job . Visit the SOQ Checklist for Candidates for tips on completing a Statement of Qualifications. All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with “see resume” in place of duties performed or applications received without the following information for each job entry will be considered incomplete and will not be accepted: "To" and "from" dates (month/day/year) Hours worked per week Private sector job titles Supervisor name and phone number Job duties performed State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles). Background Investigation For all hires effective January 1, 2024, HCD will conduct a pre-employment background check on new to HCD and returning to HCD candidates. HCD will consider qualified candidates with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HCD is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 5/13/2024
Apr 30, 2024
Full Time
Job Description and Duties HCD values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. HCD believes the diversity of our employees and their unique ideas inspire innovative solutions to further our mission. Join HCD and help us improve the lives of all Californians. Please Note: A Statement of Qualifications must be submitted along with your application in order to be considered for this position. Please see “special requirements” section for statement of qualifications instructions. Per CCR 249.3, this job control may be used to fill subsequent vacancies. Under California Government Code Section 14200, this position is eligible for hybrid telework and may be eligible for full-time remote work in some circumstances and/or time-periods, at the sole discretion of the Department. Telework-eligible applicants must reside in California. Headquarter location will be designated on the selected candidate's primary residence location. This is subject to change if HCD's criteria is met. Under the general supervision of the Staff Services Manager I (Manager I) of the State Grants Management (SGM) Branch of the Division of Financial State Assistance (DSFA), the Housing and Community Development Representative (HCDR) II is responsible for all phases of administering the Department of Housing and Community Development’s (Department) complex grant agreements in compliance with state requirements. Staff will independently perform all actions associated with grant management, including file maintenance, program database input, monitoring activities, record keeping and reconciliations with accuracy. The SGM Branch is primarily responsible for the fiscal and contract management of state funded grant programs including monitoring and clearing of standard agreement conditions, processing of fund disbursement requests, monitoring of grantee reporting requirements, maintaining contract files and providing technical assistance to grantees to ensure programmatic and statutory requirements and timelines are met. You will find additional information about the job in the Duty Statement . Minimum Requirements You will find the Minimum Requirements in the Class Specification. HOUSING AND COMMUNITY DEVELOPMENT REPRESENTATIVE II Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-429743 Position #(s): 401-263-8962-030 Working Title: Telework Option - Hybrid - Homekey Grant Management Representative Classification: HOUSING AND COMMUNITY DEVELOPMENT REPRESENTATIVE II $5,967.00 - $7,474.00 # of Positions: Multiple Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Department Information The mission of the Department of Housing and Community Development (HCD) is to promote safe, affordable homes and vibrant, inclusive, sustainable communities for all Californians. To learn more about HCD, please visit us at our website. Department Website: https://www.hcd.ca.gov/ Special Requirements Confidentiality Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission. Employment Application (STD.678) It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application. Resume’s or other documents cannot substitute a state application. Applicants who fail to submit a completed STD. 678 will not be considered. Statement of Qualifications (SOQ) Interested individuals must submit a Statement of Qualifications (SOQ) in addition to the standard state application (form STD 678). Your SOQ will be considered the first interview for this position. If your qualifications are competitive, you will be invited to a formal interview. Resumes, cover letters, or any other documents cannot substitute the SOQ . When completing the SOQ, number your responses , include all relevant experience, education, and training, as applicable, and explain all answers thoroughly. Your SOQ should not exceed two pages, single-spaced, Arial 12-point font and address the following : 1. Considering this duty statement, please describe any unique qualifications or attributes you have that would contribute to your ability to serve successfully in this position. Please provide details of your professional strengths and soft skills not included on your application or resume. 2. What is a recent example of your ability to work in a fast-paced environment with competing priorities? Please describe your approach to responding to time-sensitive requests and staying organized. HCD Disclosure Requirements Selected candidates may be subject to rules imposed by a Conflict of Interest Code that apply to HCD employees, which may require filing a Statement of Economic Interest (Form 700). Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 5/13/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Housing & Community Development Attn: Hiring Unit | JC 429743 P.O. Box 952050 Sacramento , CA 94252-2050 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Housing & Community Development Hiring Unit | JC 429743 2020 W. El Camino Ave. (Lobby) Sacramento , CA 95833 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications - Please see Statement of Qualifications section. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Ability to interpret & implement policies, procedures, Govt. Codes, & Regulations • Knowledge of affordable housing programs • Experience with monitoring grant programs for compliance and monitoring fund disbursement • Knowledge and practical experience with affordable housing underwriting and loan closing practices and procedures, including documents involved in real property transactions • Ability to effectively work with governmental agencies and private sector organizations • Strong customer service and conflict resolution skills • Strong analytical, communication, and organizational skills • Proficiency with Microsoft Office (Word, Excel, Access) • Ability to work independently and as part of a team • Ability to track, manage, and prioritize assignments and deadlines • Strong Organizational, Writing, and Editing Skills Benefits HCD employees are eligible for a number of benefits. Health benefits and leave programs are available for most permanent, full-time employees and some permanent, part-time employees. Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements, which are contracts negotiated between the State of California and employee organizations that define employees' wages, hours, and conditions of employment. Some added benefits HCD offers include: Flexible Work Hours, Telework Opportunities, Health, Dental & Vision Benefits, Paid Sick & Vacation, Retirement, Basic Group Term Life Insurance, Employee Assistance Program, 11 Paid Holidays, 401(k) & 457 plans, Military Leave, Student Loan Forgiveness, Long Term Care, Group Legal Services, and Reimbursement Accounts. Effective July 1, 2024, HCD headquarters will be located at the May Lee State Office Complex (MLSOC), 651 Bannon Street, Sacramento CA 95811. The 17.3-acre site is designed to achieve zero net energy (ZNE) and zero net carbon (ZNC) through the use of State-purchased carbon-free green energy. Amenities will include various dining options, childcare center, fitness center, and much more! For more details about employee benefits, visit the California Department of Human Resources website. Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Department Website: https://www.hcd.ca.gov/ Hiring Unit Contact: Hiring Unit - JC 429743 (000) - Hiring@hcd.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Medical Management Unit (000) - Medical.Management@hcd.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information Click on the following link to complete a department recruitment survey: Recruitment Survey . To become 'list eligible' for consideration, interested candidates must successfully pass a civil service exam. You may apply and take the exam online at CalCareers . If you're new to the state application process please visit 3 Steps to a State Job . Visit the SOQ Checklist for Candidates for tips on completing a Statement of Qualifications. All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with “see resume” in place of duties performed or applications received without the following information for each job entry will be considered incomplete and will not be accepted: "To" and "from" dates (month/day/year) Hours worked per week Private sector job titles Supervisor name and phone number Job duties performed State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles). Background Investigation For all hires effective January 1, 2024, HCD will conduct a pre-employment background check on new to HCD and returning to HCD candidates. HCD will consider qualified candidates with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HCD is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 5/13/2024
Care Manager (Transitional Care Services) CalOptima CalOptima Health is seeking a highly motivated an experienced Care Manager (Transitional Care Services) to join our team. The Care Manager of Transitional Care Services (TCS) will facilitate communication and coordination among all participants of the health care team and the member to ensure the services provided promote quality and cost-effective outcomes for members who have recently discharged from the hospital or emergency department (ED). The incumbent will be responsible for providing intensive case management, which includes assessment, planning, implementation, coordination, monitoring and evaluation of the member's needs. Position Information: Department: Case Management Salary Grade: K - $70,000 - $114,268 ($33.65 - $54.9365) Work Arrangement: Full Telework **This position is eligible for telework in California.** Duties & Responsibilities: 85% - Care Management Assesses member needs using a standardized health needs assessment or health risk assessment with member or member's representative. Performs post-discharge assessment to identify member's post-hospital or post-ED discharge needs including but not limited to: Member's physical, functional, social and psychological status Member's cultural and linguistic needs Caregiver resources and available benefits Follow-up provider care and ensuring scheduled appointments Durable medical equipment and supplies Community resources Develops and implements a member's specific care plan which includes prioritized SMART goals. Care plan will be continuously reviewed, modified and updated to reflect the member's needs. Schedules weekly follow-ups with member or member's representative to assess progress towards goals and identifies barriers to meeting goals. Provides regular outreach to assigned members along with assigned members from a worklist and evaluates quality of service given to members according to department contact standards. Coordinates care and services with members, members' family members/representatives and other providers, as appropriate, including Community Supports and LTSS. Conducts face-to-face meetings at settings outside of CalOptima Health's locations such as in hospitals, skilled nursing facilities, long-term acute care hospitals, recuperative care and in member's home settings with members, members' family members/representatives and other providers, as appropriate. Communicates with member's physicians, specialists, community agencies and vendors to ensure coordination of services. Facilitates referrals to behavioral health/substance use disorder services and identifies and makes referrals to Long-Term Support Services (LTSS) department, Community Supports and community resources. Facilitates and participates in Interdisciplinary Care Team meetings, as applicable. Collaborates with interdepartmental staff in case resolution as needed. Identifies cases needing manager, director or medical director review or input, routes accordingly and closes cases according to procedures and guidelines in a timely manner. Prepares and maintains appropriate documentation of patient care and progress within the documentation platform or care plan as appropriate. Advocates in the member's best interest for necessary funding, treatment alternatives, timelines and coordination of care and frequent evaluations of progress and goals. 10% - Administrative Support Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Follows CalOptima Health's protocol for documenting all case interventions. Ensures reporting of productivity metrics to supervisor. 5% - Completes other projects and duties as assigned. Minimum Qualifications: Bachelor's degree in social work, psychology, gerontology, public health or related field required. 5 years of clinical experience and/or managed care experience required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Valid driver's license and vehicle or other approved means of transportation, an acceptable driving record and current auto insurance will be required for work away from the primary office 20% of the time or more. Preferred Qualifications: Licensed Vocational Nurse, Registered Nurse or master's degree in social work, gerontology, public health or related field. Certified Case Manager (CCM) certificate. Bilingual in English and one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese). Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is April 24, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/care-manager-transitional-care-services-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-76aea38e35971c4e8dad4b7017bdf5ce
Apr 12, 2024
Full Time
Care Manager (Transitional Care Services) CalOptima CalOptima Health is seeking a highly motivated an experienced Care Manager (Transitional Care Services) to join our team. The Care Manager of Transitional Care Services (TCS) will facilitate communication and coordination among all participants of the health care team and the member to ensure the services provided promote quality and cost-effective outcomes for members who have recently discharged from the hospital or emergency department (ED). The incumbent will be responsible for providing intensive case management, which includes assessment, planning, implementation, coordination, monitoring and evaluation of the member's needs. Position Information: Department: Case Management Salary Grade: K - $70,000 - $114,268 ($33.65 - $54.9365) Work Arrangement: Full Telework **This position is eligible for telework in California.** Duties & Responsibilities: 85% - Care Management Assesses member needs using a standardized health needs assessment or health risk assessment with member or member's representative. Performs post-discharge assessment to identify member's post-hospital or post-ED discharge needs including but not limited to: Member's physical, functional, social and psychological status Member's cultural and linguistic needs Caregiver resources and available benefits Follow-up provider care and ensuring scheduled appointments Durable medical equipment and supplies Community resources Develops and implements a member's specific care plan which includes prioritized SMART goals. Care plan will be continuously reviewed, modified and updated to reflect the member's needs. Schedules weekly follow-ups with member or member's representative to assess progress towards goals and identifies barriers to meeting goals. Provides regular outreach to assigned members along with assigned members from a worklist and evaluates quality of service given to members according to department contact standards. Coordinates care and services with members, members' family members/representatives and other providers, as appropriate, including Community Supports and LTSS. Conducts face-to-face meetings at settings outside of CalOptima Health's locations such as in hospitals, skilled nursing facilities, long-term acute care hospitals, recuperative care and in member's home settings with members, members' family members/representatives and other providers, as appropriate. Communicates with member's physicians, specialists, community agencies and vendors to ensure coordination of services. Facilitates referrals to behavioral health/substance use disorder services and identifies and makes referrals to Long-Term Support Services (LTSS) department, Community Supports and community resources. Facilitates and participates in Interdisciplinary Care Team meetings, as applicable. Collaborates with interdepartmental staff in case resolution as needed. Identifies cases needing manager, director or medical director review or input, routes accordingly and closes cases according to procedures and guidelines in a timely manner. Prepares and maintains appropriate documentation of patient care and progress within the documentation platform or care plan as appropriate. Advocates in the member's best interest for necessary funding, treatment alternatives, timelines and coordination of care and frequent evaluations of progress and goals. 10% - Administrative Support Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Follows CalOptima Health's protocol for documenting all case interventions. Ensures reporting of productivity metrics to supervisor. 5% - Completes other projects and duties as assigned. Minimum Qualifications: Bachelor's degree in social work, psychology, gerontology, public health or related field required. 5 years of clinical experience and/or managed care experience required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Valid driver's license and vehicle or other approved means of transportation, an acceptable driving record and current auto insurance will be required for work away from the primary office 20% of the time or more. Preferred Qualifications: Licensed Vocational Nurse, Registered Nurse or master's degree in social work, gerontology, public health or related field. Certified Case Manager (CCM) certificate. Bilingual in English and one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese). Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is April 24, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/care-manager-transitional-care-services-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-76aea38e35971c4e8dad4b7017bdf5ce
Care Manager (Transitional Care Services) (Whole Child Model) CalOptima CalOptima Health is seeking a highly motivated an experienced Care Manager (Transitional Care Services) (Whole Child Model) to join our team. The Care Manager for Transitional Care Services (TCS) Whole Child Model (WCM) will facilitate communication and coordination among all participants of the health care team and the member to ensure the services provided promote quality and cost-effective outcomes for pediatric and young adult members who have recently discharged from the hospital or emergency department (ED). The incumbent will be responsible for providing intensive case management, which includes assessment, planning, implementation, coordination, monitoring and evaluation of the member's needs. Position Information: Department: Case Management Salary Grade: K - $70,000 - $114,268 ($33.65 - $54.9365) Work Arrangement: Full Telework **This position is eligible for telework in California.** Duties & Responsibilities: 85% - Care Management Assesses member needs using a standardized health needs assessment or health risk assessment with member or member's representative. Performs post-discharge assessment to identify member's post-hospital or post-ED discharge needs including but not limited to: Member's physical, functional, social and psychological status Member's cultural and linguistic needs Caregiver resources and available benefits Follow-up provider care and ensuring scheduled appointments. Durable medical equipment and supplies. Community resources. Collaboration with the member's Medical Therapy Program and Regional Center Service Coordinator if appropriate. Develops and implements a member's specific care plan which includes prioritized SMART goals. Care plan will be continuously reviewed, modified and updated to reflect the member's needs. Schedules weekly follow-ups with member or member's representative to assess progress towards goals and identifies barriers to meeting goals. Provides regular outreach to assigned members along with assigned members from a worklist and evaluates quality of service given to members according to department contact standards. Coordinates care and services with members, members' family members/representatives and other providers, as appropriate, including Community Supports and LTSS. Conducts face-to-face meetings at settings outside of CalOptima Health's locations such as in hospitals, skilled nursing facilities, long-term acute care hospitals, recuperative care and in member's home settings with members, members' family members/representatives and other providers, as appropriate. Communicates with member's physicians, specialists, community agencies and vendors to ensure coordination of services. Facilitates referrals to behavioral health/substance use disorder services and identifies and makes referrals to Long-Term Support Services (LTSS) department, Community Supports and community resources. Facilitates and participates in Interdisciplinary Care Team meetings as applicable. Collaborates with interdepartmental staff in case resolution as needed. Identifies cases needing manager, director or medical director review or input, routes accordingly and closes cases according to procedures and guidelines in a timely manner. Prepares and maintains appropriate documentation of patient care and progress within the documentation platform or care plan as appropriate. Advocates in the member's best interest for necessary funding, treatment alternatives, timelines and coordination of care and frequent evaluations of progress and goals. 10% - Administrative Support Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Follows CalOptima Health's protocol for documenting all case interventions. Ensures reporting of productivity metrics to supervisor. 5% - Completes other projects and duties as assigned. Minimum Qualifications: Bachelor's degree in social work, psychology, gerontology, public health or related field required. 5 years of clinical experience and/or managed care experience required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Valid driver's license and vehicle or other approved means of transportation, an acceptable driving record and current auto insurance will be required for work away from the primary office 20% of the time or more. Preferred Qualifications: Licensed Vocational Nurse, Registered Nurse or master's degree in social work, gerontology, public health or related field. 2 Years of pediatric experience. Certified Case Manager (CCM) certificate. Bilingual in English and one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese). Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is April 24, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/care-manager-transitional-care-services-whole-child-model-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-dc454f01e49e3147966b60a0ce11df1c
Apr 12, 2024
Care Manager (Transitional Care Services) (Whole Child Model) CalOptima CalOptima Health is seeking a highly motivated an experienced Care Manager (Transitional Care Services) (Whole Child Model) to join our team. The Care Manager for Transitional Care Services (TCS) Whole Child Model (WCM) will facilitate communication and coordination among all participants of the health care team and the member to ensure the services provided promote quality and cost-effective outcomes for pediatric and young adult members who have recently discharged from the hospital or emergency department (ED). The incumbent will be responsible for providing intensive case management, which includes assessment, planning, implementation, coordination, monitoring and evaluation of the member's needs. Position Information: Department: Case Management Salary Grade: K - $70,000 - $114,268 ($33.65 - $54.9365) Work Arrangement: Full Telework **This position is eligible for telework in California.** Duties & Responsibilities: 85% - Care Management Assesses member needs using a standardized health needs assessment or health risk assessment with member or member's representative. Performs post-discharge assessment to identify member's post-hospital or post-ED discharge needs including but not limited to: Member's physical, functional, social and psychological status Member's cultural and linguistic needs Caregiver resources and available benefits Follow-up provider care and ensuring scheduled appointments. Durable medical equipment and supplies. Community resources. Collaboration with the member's Medical Therapy Program and Regional Center Service Coordinator if appropriate. Develops and implements a member's specific care plan which includes prioritized SMART goals. Care plan will be continuously reviewed, modified and updated to reflect the member's needs. Schedules weekly follow-ups with member or member's representative to assess progress towards goals and identifies barriers to meeting goals. Provides regular outreach to assigned members along with assigned members from a worklist and evaluates quality of service given to members according to department contact standards. Coordinates care and services with members, members' family members/representatives and other providers, as appropriate, including Community Supports and LTSS. Conducts face-to-face meetings at settings outside of CalOptima Health's locations such as in hospitals, skilled nursing facilities, long-term acute care hospitals, recuperative care and in member's home settings with members, members' family members/representatives and other providers, as appropriate. Communicates with member's physicians, specialists, community agencies and vendors to ensure coordination of services. Facilitates referrals to behavioral health/substance use disorder services and identifies and makes referrals to Long-Term Support Services (LTSS) department, Community Supports and community resources. Facilitates and participates in Interdisciplinary Care Team meetings as applicable. Collaborates with interdepartmental staff in case resolution as needed. Identifies cases needing manager, director or medical director review or input, routes accordingly and closes cases according to procedures and guidelines in a timely manner. Prepares and maintains appropriate documentation of patient care and progress within the documentation platform or care plan as appropriate. Advocates in the member's best interest for necessary funding, treatment alternatives, timelines and coordination of care and frequent evaluations of progress and goals. 10% - Administrative Support Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Follows CalOptima Health's protocol for documenting all case interventions. Ensures reporting of productivity metrics to supervisor. 5% - Completes other projects and duties as assigned. Minimum Qualifications: Bachelor's degree in social work, psychology, gerontology, public health or related field required. 5 years of clinical experience and/or managed care experience required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Valid driver's license and vehicle or other approved means of transportation, an acceptable driving record and current auto insurance will be required for work away from the primary office 20% of the time or more. Preferred Qualifications: Licensed Vocational Nurse, Registered Nurse or master's degree in social work, gerontology, public health or related field. 2 Years of pediatric experience. Certified Case Manager (CCM) certificate. Bilingual in English and one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese). Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is April 24, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/care-manager-transitional-care-services-whole-child-model-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-dc454f01e49e3147966b60a0ce11df1c
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: Facilities Support Representative (Hourly Intermittent) Classification Title: Instructional Support Assistant II (Hourly Intermittent) Posting Details Priority Application Date: Tuesday, October 31st @ 11:55pm PST (Posting will remain open until filled) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under the general supervision of the Director of Operational Effectiveness & Efficiency, or designee, the incumbent provides virtual and onsite instructional and administrative support for the delivery of programming by the College of Continuing Education (CCE). The incumbent works independently in troubleshooting all instructional program delivery needs, including, but not limited to equipment, parking, building, classroom, computer lab, security, and customer service issues. The incumbent must possess the ability to meet challenges, assess conditions, make decisions, understand technical issues, identify potential causes for equipment failure and find solutions to dilemmas. The incumbent must demonstrate initiative in taking action/making suggestions to improve the delivery of courses and services, respond effectively to inquiries, and follow up appropriately. This position provides sole facilities support in Napa and Modoc Halls during evenings and weekends. FLSA : Non-Exempt (Eligible for overtime) Anticipated Hiring Range : $20.58 per hour - $32.31 per hour CSU Classification Salary Range : $20.58 per hour - $32.31 per hour Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Temporary Time Base : Hourly Intermittent (20 to 30 hours per week) Work Hours : Work hours may vary dependent on department operations. Department Information The College of Continuing Education (CCE) extends the mission of the university by increasing access for non-traditional learners. With a primary expertise on serving adult learners, CCE provides programs and services to individuals and employers year-round, unbound by traditional semester schedules and formats. CCE serves a hybrid student body that extends beyond California, serving over 80,000 learners annually through in-person, hybrid and fully online workshops, courses, conferences, certificate and degree programs. For more information, visit the Sacramento State, College of Continuing Education website at https://cce.csus.edu/about-cce Minimum Qualifications Knowledge of the procedures and practices relating to providing support services. Knowledge of procedures and practices related to ordering, issue, and inventory. Ability to learn quickly the names, uses and care of common types of materials, supplies, and equipment used in the instructional program to which assigned. Ability to plan, organize, and follow a schedule of activities. Ability to learn to operate equipment and to make adjustments. Ability to maintain records and project needs. Ability to correct and perform simple arithmetic calculations. Ability to read and write at a level suitable for performance on the job. and Equivalent to one year of experience performing support services for an instructional program and involving such activities as preparing, producing, dispensing or storing materials, supplies, and equipment. or Equivalent to one year of experience in ordering, purchasing, accounting or in office work related to technical materials, supplies, or equipment or in an office which provided similar services to a technical function or unit may be substituted for six months of the experience. or Equivalent to two years of college with 16 semester units in courses involving extensive use of materials. supplies, or equipment and in a discipline in the specialty area to which assigned. Required Qualifications EXPERIENCE 1. Experience in performing tasks relating to building operations, facilities, equipment, security, scheduling and safety. 2. Broad depth of customer service experience. 3. Experience with classroom operations/maintenance. KNOWLEDGE, SKILLS, AND ABILITIES 4. Ability to make appropriate work decisions by following or interpreting established policies and procedures and past precedents; ability to identify and solve standard problems, and refer more complex problems to appropriate staff. 5. Ability to work independently and as a team. 6. Possess organizational and time management skills to prioritize and multi-task, meet goals and deadlines. 7. Ability to work safely, recognize and report potential hazards, and ensure building/classroom security. 8. Quality oriented--accurate, timely, meets deadlines, dependable, responsive, proactive, detail oriented. 9. Strong communication and interpersonal skills to effectively and tactfully communicate standard information, written or verbally. 10. Knowledge and ability in installing, operating, and troubleshooting classroom A/V equipment. 11. Thorough Knowledge of office systems and ability to use a broader range of technology, systems, and packages such as Microsoft Office Suite (Word, Excel, PowerPoint). 12. Ability to train and coach others. 13. Commitment to fostering a diverse, equitable, and inclusive work and learning environment. PHYSICAL REQUIREMENTS 14. Ability to lift and carry items weighing 35 lbs. OTHER: 15. Flexible morning, afternoon, evening and weekend daytime/evening ability 16. Valid driver’s license and maintenance of good driving record, for occasional driving per the Essential Functions of the position. CONDITIONS OF EMPLOYMENT: - Ability to pass a background check Preferred Qualifications 17. Knowledge of software applications such as Continuity Spectrum (C2K) and Event Management System (EMS). 18. Experience in working with diverse public contact in higher education, serving faculty, staff, and students; professional training or adult education programs. 19. Experience in greeting and assisting students, staff, faculty, and visitors and providing information. Documents Needed to Apply Resume Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Per CSU-wide policy (HR2021-04), all faculty who will begin initial employment (or return from a 12-month break in service) on or after January 1, 2022 are required to perform their work from within the State of California. Faculty hired prior to January 1, 2022 must be available to perform work in the State of California if their assignment is in-person. Eligibility Verification Candidate will be required to provide official transcripts of their highest degree earned and must furnish proof of eligibility to work in the U.S. California State University, Sacramento is a sponsoring agency ( ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Oct 17 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title: Facilities Support Representative (Hourly Intermittent) Classification Title: Instructional Support Assistant II (Hourly Intermittent) Posting Details Priority Application Date: Tuesday, October 31st @ 11:55pm PST (Posting will remain open until filled) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under the general supervision of the Director of Operational Effectiveness & Efficiency, or designee, the incumbent provides virtual and onsite instructional and administrative support for the delivery of programming by the College of Continuing Education (CCE). The incumbent works independently in troubleshooting all instructional program delivery needs, including, but not limited to equipment, parking, building, classroom, computer lab, security, and customer service issues. The incumbent must possess the ability to meet challenges, assess conditions, make decisions, understand technical issues, identify potential causes for equipment failure and find solutions to dilemmas. The incumbent must demonstrate initiative in taking action/making suggestions to improve the delivery of courses and services, respond effectively to inquiries, and follow up appropriately. This position provides sole facilities support in Napa and Modoc Halls during evenings and weekends. FLSA : Non-Exempt (Eligible for overtime) Anticipated Hiring Range : $20.58 per hour - $32.31 per hour CSU Classification Salary Range : $20.58 per hour - $32.31 per hour Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Temporary Time Base : Hourly Intermittent (20 to 30 hours per week) Work Hours : Work hours may vary dependent on department operations. Department Information The College of Continuing Education (CCE) extends the mission of the university by increasing access for non-traditional learners. With a primary expertise on serving adult learners, CCE provides programs and services to individuals and employers year-round, unbound by traditional semester schedules and formats. CCE serves a hybrid student body that extends beyond California, serving over 80,000 learners annually through in-person, hybrid and fully online workshops, courses, conferences, certificate and degree programs. For more information, visit the Sacramento State, College of Continuing Education website at https://cce.csus.edu/about-cce Minimum Qualifications Knowledge of the procedures and practices relating to providing support services. Knowledge of procedures and practices related to ordering, issue, and inventory. Ability to learn quickly the names, uses and care of common types of materials, supplies, and equipment used in the instructional program to which assigned. Ability to plan, organize, and follow a schedule of activities. Ability to learn to operate equipment and to make adjustments. Ability to maintain records and project needs. Ability to correct and perform simple arithmetic calculations. Ability to read and write at a level suitable for performance on the job. and Equivalent to one year of experience performing support services for an instructional program and involving such activities as preparing, producing, dispensing or storing materials, supplies, and equipment. or Equivalent to one year of experience in ordering, purchasing, accounting or in office work related to technical materials, supplies, or equipment or in an office which provided similar services to a technical function or unit may be substituted for six months of the experience. or Equivalent to two years of college with 16 semester units in courses involving extensive use of materials. supplies, or equipment and in a discipline in the specialty area to which assigned. Required Qualifications EXPERIENCE 1. Experience in performing tasks relating to building operations, facilities, equipment, security, scheduling and safety. 2. Broad depth of customer service experience. 3. Experience with classroom operations/maintenance. KNOWLEDGE, SKILLS, AND ABILITIES 4. Ability to make appropriate work decisions by following or interpreting established policies and procedures and past precedents; ability to identify and solve standard problems, and refer more complex problems to appropriate staff. 5. Ability to work independently and as a team. 6. Possess organizational and time management skills to prioritize and multi-task, meet goals and deadlines. 7. Ability to work safely, recognize and report potential hazards, and ensure building/classroom security. 8. Quality oriented--accurate, timely, meets deadlines, dependable, responsive, proactive, detail oriented. 9. Strong communication and interpersonal skills to effectively and tactfully communicate standard information, written or verbally. 10. Knowledge and ability in installing, operating, and troubleshooting classroom A/V equipment. 11. Thorough Knowledge of office systems and ability to use a broader range of technology, systems, and packages such as Microsoft Office Suite (Word, Excel, PowerPoint). 12. Ability to train and coach others. 13. Commitment to fostering a diverse, equitable, and inclusive work and learning environment. PHYSICAL REQUIREMENTS 14. Ability to lift and carry items weighing 35 lbs. OTHER: 15. Flexible morning, afternoon, evening and weekend daytime/evening ability 16. Valid driver’s license and maintenance of good driving record, for occasional driving per the Essential Functions of the position. CONDITIONS OF EMPLOYMENT: - Ability to pass a background check Preferred Qualifications 17. Knowledge of software applications such as Continuity Spectrum (C2K) and Event Management System (EMS). 18. Experience in working with diverse public contact in higher education, serving faculty, staff, and students; professional training or adult education programs. 19. Experience in greeting and assisting students, staff, faculty, and visitors and providing information. Documents Needed to Apply Resume Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Per CSU-wide policy (HR2021-04), all faculty who will begin initial employment (or return from a 12-month break in service) on or after January 1, 2022 are required to perform their work from within the State of California. Faculty hired prior to January 1, 2022 must be available to perform work in the State of California if their assignment is in-person. Eligibility Verification Candidate will be required to provide official transcripts of their highest degree earned and must furnish proof of eligibility to work in the U.S. California State University, Sacramento is a sponsoring agency ( ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Oct 17 2023 Pacific Daylight Time Applications close: Closing Date/Time:
City of San Rafael, CA
San Rafael, CA, United States
CHILD CARE DIRECTOR Pickleweed Preschool $4,502 - $5,473 per month Plus excellent benefits APPLICATION DEADLINE: Monday, May 27, 2024 at 5:00 pm THE CITY is focused on enhancing our community members' quality of life through well-designed services and a positive workplace culture. San Rafael is the economic and cultural heart of Marin County, and its high quality of life is centered on its commercial districts, engaged neighborhoods, active lifestyle, and natural environment. San Rafael (population 62,000) is a full-service city with a city council/city manager form of government with 12 departments, more than 400 employees, and an annual budget of $166 million. The City's vision is to be a vibrant economic and cultural center reflective of its diversity. The City Council is engaged and seeks to strengthen the urban and commercial areas as well as sustain the beautiful natural environment. San Rafael's Organizational culture framework is an initiative called "Together San Rafael." City employees are our greatest asset, and we seek talented individuals with diverse backgrounds who are creative, curious, and excited about a challenge. We are a results-driven team focused on the needs of community members. The Together San Rafael initiative is focused on modernizing City services and increasing the engagement of employees. This initiative recognizes the interconnectedness of the customer and employee experience. THE POSITION: The City of San Rafael is recruiting for a Child Care Director. Under the direction of the Recreation Supervisor, this position will perform responsible work in administering and managing a state-funded preschool program. The incumbent in this position will independently oversee the program and staff at Pickleweed Preschool located in East San Rafael. This position performs the following essential job duties: Assist with the establishment of the program budget Hire, train, and supervise staff Supervise timely completion of annual ECERS Supervise completion of DRDP assessments twice annually Supervise timely completion of parent surveys Supervise timely completion of two parent conferences annually Supervise timely ongoing child portfolios Supervise and implement systems for creating and maintaining regular written child observations Complete annual June 1st report to Department of Education Schedule staff and ensure appropriate staffing levels are maintained Facilitate parent nights for families four times per year Liaison with parents and school districts Function as classroom instructor Approve Child Care Instructor II curriculum and plans Organize regular staff meetings Oversees referrals of children for assessment and special services Complete annual written evaluations of all staff Perform other duties as required. To be eligible for this position you must have knowledge/skill of: Early Childhood Development Curriculum models such as CLASS and Pyramid training Classroom management techniques Appropriate disciplinary techniques. Oral and written communications skills Group leadership and teaching skills To be eligible for this position you must possess the ability to: Ability to organize and manage child files for licensing. Ability to report any unusual incident involving parents and staff to administration and licensing Ability to work within established budget and order supplies for program. Ability to schedule and approve staff vacations, sick leave and other personal leaves. Ability to maintain effective working relationships with co-workers, staff, parents, and community representatives. Ability to work independently in carrying out a comprehensive program. Willingness to support and carry out the goals and objectives of the Child Care program. Education and/or Experience : AA Degree or 60 units, with 24 ECE units plus 6 administrative units and 2 adult supervision units and one (1) year working in a preschool program, AND/OR Site Supervisor Permit Special Requirements: Must be willing to work the hours required for the assigned Center. Possession of California Driver's License preferred. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform physical activities, such as, but not limited to lifting or carrying children or heavy items (up to 40 lbs.) unassisted, reaching, bending, standing, or walking. The employee is occasionally required to sit, climb, or balance, twist, stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Application and Selection Process: City of San Rafael application is required. Resumes do not substitute for the City application. Candidates should detail related education and experience on the application. The examination process may include the following: application appraisal and oral board examination. The passing point for the oral board examination final score will be 70%. Note: Prior to appointment, candidate must pass a pre-employment physical, background check, driving record, drug screen, and fingerprinting. To file an application, go to: www.calopps.org . Select "Member Agencies". Select "City of San Rafael". Follow this link to submit your application: https://www.calopps.org/san-rafael/job-20501863 , Reasonable Accommodation: The City of San Rafael will make reasonable accommodations in the exam process to accommodate disabled applicants. If you have a disability for which you require accommodation, please contact us at (415) 485-3474 before the test date. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. Such accommodation must be requested by the applicant. Job PDF: Child Care Director (Pickleweed Preschool) Job Announcement.pdf Benefits The City of San Rafael offers an attractive compensation and benefits program. The salary range for this position is $4,502 - $5,473per month DOQ/DOE and a competitive benefits program including: Retirement:The City is a part of the Marin County Employee Retirement Association (MCERA) plan, which offers reciprocity between agencies in CalPERS (this is part of the 37 Act County System): Classic Employees (Tier 2 - hired on or after 7/1/2011) - 2% @ at 55 formula, average of three years of compensation. PEPRA employees- (hired after 1/1/13 or with 6-month break in service) are eligible for a 2% at 62 formula, average of three highest years of compensation. Health Insurance:Full flex cafeteria plan which can be applied to a health plan or converted to cash (Employee Only - $853.34; Employee+1 - $1,614.17; Employee+Family - $1,768.81; Waive Coverage $300.00) Life and Long-Term Disability Insurance:$5,000 basic and long-term disability is two-thirds of the salary up to $1,000 per month Dental Insurance:Fully paid premiums for employee and eligible dependents Vision Insurance:Fully paid premium for employee - employee responsible for dependent cost if enrolled Employee Assistance Program (EAP): Available to employee and family members 457 Deferred Comp: Employee optional participation 125 Plan: Employee optional participation Annual Leave:Vacation 10 days (1-3 years of service/6.25 hours earned per month); 12 days of Sick Leave per year; 12 holidays, 1 Floating Holiday. Gym Reimbursement: Employees eligible to receive up to $16.50 per month reimbursement for paid gym memberships Bilingual Pay: Eligible to receive $150 per month for certified fluency. Social Security: The City of San Rafael does not contribute to social security State Disability Insurance (SDI): Employees do participate in SDI and are eligible to receive SDI benefits Work Week: 37.5 hours per week/7.5 hours per day Recruitment Contact Contact phone: (415)485-3474 Contact email: rhonda.castellucci@cityofsanrafael.org Closing Date/Time: 5/27/2024 at 5pm
May 02, 2024
CHILD CARE DIRECTOR Pickleweed Preschool $4,502 - $5,473 per month Plus excellent benefits APPLICATION DEADLINE: Monday, May 27, 2024 at 5:00 pm THE CITY is focused on enhancing our community members' quality of life through well-designed services and a positive workplace culture. San Rafael is the economic and cultural heart of Marin County, and its high quality of life is centered on its commercial districts, engaged neighborhoods, active lifestyle, and natural environment. San Rafael (population 62,000) is a full-service city with a city council/city manager form of government with 12 departments, more than 400 employees, and an annual budget of $166 million. The City's vision is to be a vibrant economic and cultural center reflective of its diversity. The City Council is engaged and seeks to strengthen the urban and commercial areas as well as sustain the beautiful natural environment. San Rafael's Organizational culture framework is an initiative called "Together San Rafael." City employees are our greatest asset, and we seek talented individuals with diverse backgrounds who are creative, curious, and excited about a challenge. We are a results-driven team focused on the needs of community members. The Together San Rafael initiative is focused on modernizing City services and increasing the engagement of employees. This initiative recognizes the interconnectedness of the customer and employee experience. THE POSITION: The City of San Rafael is recruiting for a Child Care Director. Under the direction of the Recreation Supervisor, this position will perform responsible work in administering and managing a state-funded preschool program. The incumbent in this position will independently oversee the program and staff at Pickleweed Preschool located in East San Rafael. This position performs the following essential job duties: Assist with the establishment of the program budget Hire, train, and supervise staff Supervise timely completion of annual ECERS Supervise completion of DRDP assessments twice annually Supervise timely completion of parent surveys Supervise timely completion of two parent conferences annually Supervise timely ongoing child portfolios Supervise and implement systems for creating and maintaining regular written child observations Complete annual June 1st report to Department of Education Schedule staff and ensure appropriate staffing levels are maintained Facilitate parent nights for families four times per year Liaison with parents and school districts Function as classroom instructor Approve Child Care Instructor II curriculum and plans Organize regular staff meetings Oversees referrals of children for assessment and special services Complete annual written evaluations of all staff Perform other duties as required. To be eligible for this position you must have knowledge/skill of: Early Childhood Development Curriculum models such as CLASS and Pyramid training Classroom management techniques Appropriate disciplinary techniques. Oral and written communications skills Group leadership and teaching skills To be eligible for this position you must possess the ability to: Ability to organize and manage child files for licensing. Ability to report any unusual incident involving parents and staff to administration and licensing Ability to work within established budget and order supplies for program. Ability to schedule and approve staff vacations, sick leave and other personal leaves. Ability to maintain effective working relationships with co-workers, staff, parents, and community representatives. Ability to work independently in carrying out a comprehensive program. Willingness to support and carry out the goals and objectives of the Child Care program. Education and/or Experience : AA Degree or 60 units, with 24 ECE units plus 6 administrative units and 2 adult supervision units and one (1) year working in a preschool program, AND/OR Site Supervisor Permit Special Requirements: Must be willing to work the hours required for the assigned Center. Possession of California Driver's License preferred. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform physical activities, such as, but not limited to lifting or carrying children or heavy items (up to 40 lbs.) unassisted, reaching, bending, standing, or walking. The employee is occasionally required to sit, climb, or balance, twist, stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Application and Selection Process: City of San Rafael application is required. Resumes do not substitute for the City application. Candidates should detail related education and experience on the application. The examination process may include the following: application appraisal and oral board examination. The passing point for the oral board examination final score will be 70%. Note: Prior to appointment, candidate must pass a pre-employment physical, background check, driving record, drug screen, and fingerprinting. To file an application, go to: www.calopps.org . Select "Member Agencies". Select "City of San Rafael". Follow this link to submit your application: https://www.calopps.org/san-rafael/job-20501863 , Reasonable Accommodation: The City of San Rafael will make reasonable accommodations in the exam process to accommodate disabled applicants. If you have a disability for which you require accommodation, please contact us at (415) 485-3474 before the test date. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. Such accommodation must be requested by the applicant. Job PDF: Child Care Director (Pickleweed Preschool) Job Announcement.pdf Benefits The City of San Rafael offers an attractive compensation and benefits program. The salary range for this position is $4,502 - $5,473per month DOQ/DOE and a competitive benefits program including: Retirement:The City is a part of the Marin County Employee Retirement Association (MCERA) plan, which offers reciprocity between agencies in CalPERS (this is part of the 37 Act County System): Classic Employees (Tier 2 - hired on or after 7/1/2011) - 2% @ at 55 formula, average of three years of compensation. PEPRA employees- (hired after 1/1/13 or with 6-month break in service) are eligible for a 2% at 62 formula, average of three highest years of compensation. Health Insurance:Full flex cafeteria plan which can be applied to a health plan or converted to cash (Employee Only - $853.34; Employee+1 - $1,614.17; Employee+Family - $1,768.81; Waive Coverage $300.00) Life and Long-Term Disability Insurance:$5,000 basic and long-term disability is two-thirds of the salary up to $1,000 per month Dental Insurance:Fully paid premiums for employee and eligible dependents Vision Insurance:Fully paid premium for employee - employee responsible for dependent cost if enrolled Employee Assistance Program (EAP): Available to employee and family members 457 Deferred Comp: Employee optional participation 125 Plan: Employee optional participation Annual Leave:Vacation 10 days (1-3 years of service/6.25 hours earned per month); 12 days of Sick Leave per year; 12 holidays, 1 Floating Holiday. Gym Reimbursement: Employees eligible to receive up to $16.50 per month reimbursement for paid gym memberships Bilingual Pay: Eligible to receive $150 per month for certified fluency. Social Security: The City of San Rafael does not contribute to social security State Disability Insurance (SDI): Employees do participate in SDI and are eligible to receive SDI benefits Work Week: 37.5 hours per week/7.5 hours per day Recruitment Contact Contact phone: (415)485-3474 Contact email: rhonda.castellucci@cityofsanrafael.org Closing Date/Time: 5/27/2024 at 5pm