THE POSITION
The Department of Utilities has three Water Conservation Representatives that are assigned to either the North, Central or Southern portion of the City and handle incoming service requests involving either a customer leak investigation or water waste concern.
IDEAL CANDIDATE STATEMENT
The ideal candidate for the Water Conservation Representative position can work independently and consistently. The ideal candidate will have an understanding of the variety of the City’s Water Conservation services and rebate programs and is comfortable navigating online resources. The ideal candidate will be comfortable interacting one-on-one with customers to resolve conflicts that may include walking inside and outside customer homes by appointment to troubleshoot issues.
Under close supervision incumbents in this position investigate complaints of water waste, conduct and audit meter reads and irrigation systems for issues and provide customers with educational information. Assist with water conservation education and outreach programs; and, may read commercial and residential water meters, record consumption and use date to identify equipment problems, leaks and other water waste issues.
DISTINGUISHING CHARACTERISTICS
This is an entry-level class in the Water Conservation series populated with multiple incumbents. Incumbents perform a variety of tasks related to preventing water waste and assisting with promoting the Water Conservation Program. The Water Conservation Representative is distinguished from the Water Conservation Specialist in that the latter is responsible for performing a variety of specialized duties in support of the City’s water conservation program and may provide lead direction to lower level staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties may include, but are not limited to, the following:
- Prepare and issue warnings and notice of violations of the rules and regulations governing water consumption, conditions that may necessitate a change in rate for the service rendered, and defects in water meters.
- Respond to citizen inquiries and investigate complaints related to water waste and/or consumption.
- Answer questions regarding water waste and the operation of the water system; explain laws and ordinances or direct questions to appropriate City personnel.
- Maintain accurate records on investigation of complaints describing problem, location and the final results of the investigation.
- Confer with supervisor in connection with unusual water waste incidents when specific case-by-case direction is necessary.
- Prepare simple meter usage and consumption reports and evaluates trouble codes; create work order request for maintenance and repair of broken meters.
- Assist in promoting efficient water management practices by providing educational information to inform the public on water conservation.
- May assist with water conservation seminars and outreach events.
- May read water meters on assigned routes, record readings and make necessary calculations to update or verify meter data.
- May conduct audit reads to verify the accuracy of automated meter infrastructure.
- May assist in evaluating new meter products and provide input on changes in current meter devices to help in the development of policies and procedures for the unit.
- Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification
QUALIFICATIONS
Knowledge of :
- State and city mandates and regulations for water usage.
- City street and address system.
- A variety of meters and meter equipment and their respective functions.
- Public contact and customer service techniques and principles.
- Basic mathematics.
- Basic computer skills
Skill in
- Use of hand tools and equipment.
- Operation of computer systems and office equipment.
Ability to :
- Read, write, speak, and understand the English language at a level necessary for efficient job performance.
- Learn, understand, and interpret appropriate water waste codes, laws, state mandates and regulations for water usage.
- Identify and report water waste problems encountered in the course of work.
- Learn, understand, and comply with departmental policies, rules, and instructions.
- Learn City utility billing codes, procedures and policies governing water conservation services.
- Understand and carry out written and oral directions.
- Maintain accurate and up-to-date records.
- Identify meter irregularities and recommend how they can be corrected.
- Establish and maintain effective working relationships with the public and other City personnel.
- Perform some physical work such as climbing barriers, jumping obstacles, and digging holes to uncover water isolation valves, requiring physical strength.
- To use hand tools and equipment
EXPERIENCE AND EDUCATION Education :
High school diploma or G.E.D. equivalent.
-AND-
Experience :
One year of full time experience providing customer service in the field or office.
SPECIAL QUALIFICATIONSDriver License
Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis.
Certification
- Possession of or ability to obtain within two (2) years of appointment, a Certified Landscape Irrigation Auditor (CLIA) certification issued by the Irrigation Association.
- Possession of, or ability to obtain by the end of twelve (12) month probationary period, a Water Use Efficiency Grade I Certification issued by California-Nevada American Water Works Association is desirable.
Working Conditions
Environmental Conditions
- On occasion work on slippery or uneven surfaces.
- On occasion work below ground.
- Work outside in various types of weather.
Physical Conditions
Maintain physical conditions appropriate to the performance of assigned duties and responsibilities which may include the following:
- Moving items weighing up to 50 pounds.
- Lifting, carrying, pushing and pulling.
PROBATION PERIOD
Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status.
THE SELECTION PROCEDURE
Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit
online a City of Sacramento employment application by the final filing deadline ;
- Employment applications must be submitted online; paper applications will not be accepted.
- Employment applications will be considered incomplete and will be disqualified:
- If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).
- If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section.
Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply.
2. Training and Experience Exam: (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note:
- Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted.
- A resume will not substitute for the information required in the T&E questions.
3. Eligibility: Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Water Conservation Representative examination.
4. Screening Committee: (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.
5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.
QUESTIONS: For questions concerning this job announcement and the application process:
- Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process.
- For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627.
- Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ;
- Send an email to employment@cityofsacramento.org ; or
- Call the Human Resources Department at (916) 808-5726
Bilingual Pay
Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary.
Pension Reform Act
The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento.
Equal Opportunity Employer
The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
Additional Information
Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf
Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html
Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf
Closing Date/Time: 5/5/2024 11:59 PM Pacific
