CITY OF VENTURA, CA
501 Poli Street, Ventura, California 93001, USA
THE POSITION The City of Ventura's Information Technology Department is searching for a dynamic Information Technology Customer Support Supervisor to join our Information Technology team. As the Information Technology Customer Support Supervisor, you'll spearhead the implementation of our Customer Support Services strategy, taking charge of the IT Help Desk to deliver world-class desktop support to our City staff. Reporting directly to the Information Technology Infrastructure Manager, you'll lead a dedicated team of technical staff committed to providing top-notch end-user support services across our organization. Your responsibilities will include ensuring Service Level Agreement expectations are met, establishing metrics, and driving continuous improvement initiatives within the Customer Support team. If you're passionate about joining a solution-oriented customer service team dedicated to becoming a world-class technology services provider, this position is tailor-made for you! If through education, training and/or experience you: possess advanced technical and political acumen, excel in collaborative environments, effectively communicate with customers, foster open dialogue among team members, motivate staff to meet customer expectations, and understand industry best practices, then you're the ideal candidate for this position. At the City of Ventura, we offer a professional working environment that empowers you to utilize your existing skills, develop new talents, and witness the difference you make in our community every day. Currently, we have one full-time position available, with the possibility of future vacancies being filled through this recruitment process. Apply now and be part of shaping the future of technology support in Ventura! As a condition of employment, the selected candidate is required to undergo and successfully complete an extensive post-offer Police Department background investigation, including Live Scan fingerprinting. (A felony or misdemeanor conviction may disqualify the candidate from City employment.) MORE INFORMATION For additional information on the duties and responsibilities of the position, refer to the job descriptions located on the City’s Career Page at www.cityofventura.ca.gov/jobs or by clicking here Information Technology Customer Support Supervisor . THE SCHEDULE This recruitment will follow the below timeline. Thursday, May 2, 2024, at 5:30 pm - Application Deadline. Applications must be submitted by this date to be considered for the position. May 8, 2024 - Candidates will be notified by email of their status by this date. Week of May 20, 2024 - Oral Panel Interview are tentatively scheduled for this date. Qualifying candidates will be notified by email if they are invited to the panel interview process. Week of May 27, 2024 -Department Selection Interviews are tentatively scheduled for this date. Qualifying candidates will be notified by email if they are invited to the panel interview process. June 10, 2024 - Candidates will be notified of the outcome of the interview by this date. The timeline dates are subject to change. Candidates will be notified as necessary. SALARY AND BENEFITS The City offers a total compensation package that includes both a generous salary and other benefits! SALARY : $110,301.15 - $147,805.42 Annually DOQ BENEFITS: Refer to the benefits tab on the job posting for specific information on City benefits. HOW TO APPLY To be considered for this exciting opportunity, please complete an online City Job Application and supplemental questionnaire by the filing deadline, Thursday, May 2, 2024, at 5:30 pm If you have questions about the recruitment process, please contact Human Resources at recruitment@cityofventura.ca.gov . POSITION QUALIFICATIONS WHAT DOES IT TAKE TO QUALIFY A combination of education, experience, and training equivalent to completion of high school supplemented by two years of college level coursework in information/computer science or a related field OR, completion of a specialized training program in information/computer science are required, including three years of increasingly responsible information services and computer support experience equivalent to an Information Technology Customer Support Technician II with the City of Ventura. Supervisory/lead worker experience is highly desirable. Certificate : Possession of relevant and current information services industry recognized certifications, such as ITIL, Comp TIA A+, COMP TIA Network+, Comp TIA Security+, MCSA, and MCSE are desirable. License : Possession of, or ability to obtain, a valid California driver license. As a condition of employment, the selected candidate is required to undergo and successfully complete an extensive post-offer Police Department background investigation, including Live Scan fingerprinting. (A felony or misdemeanor conviction may disqualify the candidate from City employment.) APPLICATION AND INTERVIEW PROCESS YOUR APPLICATION Submit an online City job application and supplemental questionnaire by the filing deadline or first review date at www.cityofventura.ca.gov/jobs . It is important that your City job application show all the relevant education, training, and experience you possess. Resumes, CVs and cover letters may be attached to your application but will not be accepted in lieu of a completed job application or supplemental questionnaire. Submitting an incomplete application or supplemental questionnaire, may disqualify you from further consideration in the recruitment process. DEADLINE TO APPLY : Applications and supplemental questions will be accepted until Thursday, May 2, 2024, at 5:30 pm APPLICATION REVIEW: All applications and supplemental questionnaires submitted will be screened in relation to the criteria outlined in this job announcement. Candidates will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Candidates will be notified about their status after the filing deadline. INTERVIEW DATES AND INFORMATION : A select number of candidates will be invited to a qualifying panel interview process that is tentatively scheduled for Week of May 20, 2024 . Select candidates will be notified of specifics after the filing deadline. Please note, given the current COVID-19 situation, initial panel interviews may be conducted via video teleconference. Selected applicants will be notified of specifics at the appropriate time. The department selection interviews are tentatively scheduled for Week of May 27, 2024 . Candidates selected to move forward will be notified. The Eligibility List established for this classification may be used to fill other regular and temporary vacancies at the discretion of the City. --------------------------------------------------------------------------------------------------------------------------- In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: recruitment@cityofventura.ca.gov. THE ORGANIZATION The City of Ventura operates under the Council/ Manager form of government under a charter adopted by voters in 1934, with an elected seven-member City Council. This full-service municipality is supported by 11 major City departments: City Manager, City Attorney, Finance, Information Technology, Human Resources, Community Development, Parks & Recreation, Fire, Police, Public Works, and Ventura Water. The City’s Adopted FY 2023/2024 Operating and Capital budget totals approximately $428.8 million. The City Council and the City Manager are dedicated to the highest standards of integrity, public service, and innovative approaches to governing. To learn more about the City of Ventura, please visit www.cityofventura.ca.gov and view the FY2023-24 Adopted Budget. CITY OF VENTURA The City of Ventura is located just north of Los Angeles County and south of Santa Barbara County and is frequently considered one of America’s most desirable places to live. The City is a full-service municipality that was founded in 1782, incorporated in 1866, and serves nearly 110,000 residents within its 32 square miles. With nearly 700 employees, the City is dedicated to delivering key services to our businesses, residents, and visitors to ensure Ventura remains a fiscally stable, economically vibrant, safe, clean, and desirable community. Locals and visitors enjoy Ventura’s impressive park system that includes 32 parks and historic sites, and more than 800 acres of open green space. The City offers a remarkable year-round climate, friendly people, and a spectacular coastline. Ventura is an exciting location for a variety of outdoor activities such as biking, hiking, kayaking, paddle-boarding, sailing, surfing, whale watching and windsurfing. Other activities include the Channel Islands National Park, championship golf, world-class shopping, wine tours, and more. Learn more about the City of Ventura at www.CityofVentura.ca.gov DIVERSITY, EQUITY AND INCLUSION The City of Ventura values human rights, goodwill, respect, inclusivity, equality, and recognizes that the City derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in public service, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations, and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they’re counting on us. The City is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team! Employment Information: Right to Work : Before employment, candidates must submit documentation verifying their legal right to work in the United States. Background Check : A pre-employment verification of background, references, and medical examination will be conducted. A drug screening may be required for some positions. Applicants for positions using a City vehicle may be required to submit a DMV report. Probationary Period : Six months Deferred Compensation: The City contributes $168 per year to a 457 plan and will match $1,650 per year contributed by the employee, for a total benefit of $1,818 per year. Medical & Dental Insurance: Up to $665 monthly towards a selection of plans. Medical and dental insurance is effective the first of the second month after date of hire. Optional Benefits: $495 monthly, which may be applied toward medical insurance premiums. Cash-out option is not available. Vision Insurance: City paid coverage provided for employees and dependents. Vision insurance is effective the first of the second month after date of hire. Life Insurance: City paid term life insurance equal to the employee's annual salary, and dependent life insurance of $2,000 per dependent. Disability Insurance: City paid short and long-term disability coverage. Retirement: Tier I - 2% @ 55/Single Highest Year of Compensation for Classic CalPERS members who worked for the City prior to December 31, 2012 and are returning to City employment. Employees make a 7% member contribution, and may be subject to compensation limits per Section 401(a)(17) of the IRC. Tier II - 2% @ 60/3-Year Final Compensation Period for Classic CalPERS members with less than a six-month break in service from another CalPERS or CalPERS'-reciprocal agency. Employees make a 7% member contribution, and may be subject to compensation limits per Section 401(a)(17) of the IRC. Tier III - 2% at 62/3-Year Final Compensation Period for New CalPERS members. Employees make a 6.25% member contribution, and are subject to compensation limits per Government Code Section 7522.10. Additional details regarding the City's retirement plan will be provided to candidates during the job offer process. Social Security: CalPERS members do not participate in Social Security retirement so there is no payroll deduction. Receiving a CalPERS benefit may affect your Social Security upon retirement. For further information contact a Social Security office or www.socialsecurity.gov/form1945 . Medicare: Employees participate only in the Medicare portion of Social Security. There is a 1.45% payroll deduction for this benefit. Vacation: 2.5 weeks, increasing to 4 weeks per year, after 10 years service. Employees may use vacation after successful completion of probation. Personal Leave: 27 hours per calendar year. Holidays: 12 paid holidays per year. Winter Holiday Break: 18 hours of Winter Holiday time. City Hall closure December 25th to January 1st. Sick Leave: 96-hour bank upon employment and additional accruals of 2 hours semi-monthly after 6 months of employment. Tuition Reimbursement: $2,500 per year for tuition and books for courses taken at accredited institution after completion of probation. Student Loan Forgiveness: The City currently qualifies as an eligible employer for the federal Public Service Loan Forgiveness program. Direct Deposit: Paychecks are automatically deposited to employee accounts. Flexible Workweek : A 9/80 workweek is available for some positions. Wellness Program : A comprehensive program is available, including on-site gym, exercise classes, downtown/beach-walking routes, weight loss, and tips on nutrition and healthy lifestyle. Professional Development: The City of Ventura is a LinkedIn Learning organization. LinkedIn Learning online classes are available with a library of more than 13,000 courses taught by real-world experts. Users can download certificates and customize learning paths that match their roles and competencies. Closing Date/Time: 5/2/2024 5:30 PM Pacific
Apr 13, 2024
Full Time
THE POSITION The City of Ventura's Information Technology Department is searching for a dynamic Information Technology Customer Support Supervisor to join our Information Technology team. As the Information Technology Customer Support Supervisor, you'll spearhead the implementation of our Customer Support Services strategy, taking charge of the IT Help Desk to deliver world-class desktop support to our City staff. Reporting directly to the Information Technology Infrastructure Manager, you'll lead a dedicated team of technical staff committed to providing top-notch end-user support services across our organization. Your responsibilities will include ensuring Service Level Agreement expectations are met, establishing metrics, and driving continuous improvement initiatives within the Customer Support team. If you're passionate about joining a solution-oriented customer service team dedicated to becoming a world-class technology services provider, this position is tailor-made for you! If through education, training and/or experience you: possess advanced technical and political acumen, excel in collaborative environments, effectively communicate with customers, foster open dialogue among team members, motivate staff to meet customer expectations, and understand industry best practices, then you're the ideal candidate for this position. At the City of Ventura, we offer a professional working environment that empowers you to utilize your existing skills, develop new talents, and witness the difference you make in our community every day. Currently, we have one full-time position available, with the possibility of future vacancies being filled through this recruitment process. Apply now and be part of shaping the future of technology support in Ventura! As a condition of employment, the selected candidate is required to undergo and successfully complete an extensive post-offer Police Department background investigation, including Live Scan fingerprinting. (A felony or misdemeanor conviction may disqualify the candidate from City employment.) MORE INFORMATION For additional information on the duties and responsibilities of the position, refer to the job descriptions located on the City’s Career Page at www.cityofventura.ca.gov/jobs or by clicking here Information Technology Customer Support Supervisor . THE SCHEDULE This recruitment will follow the below timeline. Thursday, May 2, 2024, at 5:30 pm - Application Deadline. Applications must be submitted by this date to be considered for the position. May 8, 2024 - Candidates will be notified by email of their status by this date. Week of May 20, 2024 - Oral Panel Interview are tentatively scheduled for this date. Qualifying candidates will be notified by email if they are invited to the panel interview process. Week of May 27, 2024 -Department Selection Interviews are tentatively scheduled for this date. Qualifying candidates will be notified by email if they are invited to the panel interview process. June 10, 2024 - Candidates will be notified of the outcome of the interview by this date. The timeline dates are subject to change. Candidates will be notified as necessary. SALARY AND BENEFITS The City offers a total compensation package that includes both a generous salary and other benefits! SALARY : $110,301.15 - $147,805.42 Annually DOQ BENEFITS: Refer to the benefits tab on the job posting for specific information on City benefits. HOW TO APPLY To be considered for this exciting opportunity, please complete an online City Job Application and supplemental questionnaire by the filing deadline, Thursday, May 2, 2024, at 5:30 pm If you have questions about the recruitment process, please contact Human Resources at recruitment@cityofventura.ca.gov . POSITION QUALIFICATIONS WHAT DOES IT TAKE TO QUALIFY A combination of education, experience, and training equivalent to completion of high school supplemented by two years of college level coursework in information/computer science or a related field OR, completion of a specialized training program in information/computer science are required, including three years of increasingly responsible information services and computer support experience equivalent to an Information Technology Customer Support Technician II with the City of Ventura. Supervisory/lead worker experience is highly desirable. Certificate : Possession of relevant and current information services industry recognized certifications, such as ITIL, Comp TIA A+, COMP TIA Network+, Comp TIA Security+, MCSA, and MCSE are desirable. License : Possession of, or ability to obtain, a valid California driver license. As a condition of employment, the selected candidate is required to undergo and successfully complete an extensive post-offer Police Department background investigation, including Live Scan fingerprinting. (A felony or misdemeanor conviction may disqualify the candidate from City employment.) APPLICATION AND INTERVIEW PROCESS YOUR APPLICATION Submit an online City job application and supplemental questionnaire by the filing deadline or first review date at www.cityofventura.ca.gov/jobs . It is important that your City job application show all the relevant education, training, and experience you possess. Resumes, CVs and cover letters may be attached to your application but will not be accepted in lieu of a completed job application or supplemental questionnaire. Submitting an incomplete application or supplemental questionnaire, may disqualify you from further consideration in the recruitment process. DEADLINE TO APPLY : Applications and supplemental questions will be accepted until Thursday, May 2, 2024, at 5:30 pm APPLICATION REVIEW: All applications and supplemental questionnaires submitted will be screened in relation to the criteria outlined in this job announcement. Candidates will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Candidates will be notified about their status after the filing deadline. INTERVIEW DATES AND INFORMATION : A select number of candidates will be invited to a qualifying panel interview process that is tentatively scheduled for Week of May 20, 2024 . Select candidates will be notified of specifics after the filing deadline. Please note, given the current COVID-19 situation, initial panel interviews may be conducted via video teleconference. Selected applicants will be notified of specifics at the appropriate time. The department selection interviews are tentatively scheduled for Week of May 27, 2024 . Candidates selected to move forward will be notified. The Eligibility List established for this classification may be used to fill other regular and temporary vacancies at the discretion of the City. --------------------------------------------------------------------------------------------------------------------------- In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: recruitment@cityofventura.ca.gov. THE ORGANIZATION The City of Ventura operates under the Council/ Manager form of government under a charter adopted by voters in 1934, with an elected seven-member City Council. This full-service municipality is supported by 11 major City departments: City Manager, City Attorney, Finance, Information Technology, Human Resources, Community Development, Parks & Recreation, Fire, Police, Public Works, and Ventura Water. The City’s Adopted FY 2023/2024 Operating and Capital budget totals approximately $428.8 million. The City Council and the City Manager are dedicated to the highest standards of integrity, public service, and innovative approaches to governing. To learn more about the City of Ventura, please visit www.cityofventura.ca.gov and view the FY2023-24 Adopted Budget. CITY OF VENTURA The City of Ventura is located just north of Los Angeles County and south of Santa Barbara County and is frequently considered one of America’s most desirable places to live. The City is a full-service municipality that was founded in 1782, incorporated in 1866, and serves nearly 110,000 residents within its 32 square miles. With nearly 700 employees, the City is dedicated to delivering key services to our businesses, residents, and visitors to ensure Ventura remains a fiscally stable, economically vibrant, safe, clean, and desirable community. Locals and visitors enjoy Ventura’s impressive park system that includes 32 parks and historic sites, and more than 800 acres of open green space. The City offers a remarkable year-round climate, friendly people, and a spectacular coastline. Ventura is an exciting location for a variety of outdoor activities such as biking, hiking, kayaking, paddle-boarding, sailing, surfing, whale watching and windsurfing. Other activities include the Channel Islands National Park, championship golf, world-class shopping, wine tours, and more. Learn more about the City of Ventura at www.CityofVentura.ca.gov DIVERSITY, EQUITY AND INCLUSION The City of Ventura values human rights, goodwill, respect, inclusivity, equality, and recognizes that the City derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in public service, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations, and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they’re counting on us. The City is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team! Employment Information: Right to Work : Before employment, candidates must submit documentation verifying their legal right to work in the United States. Background Check : A pre-employment verification of background, references, and medical examination will be conducted. A drug screening may be required for some positions. Applicants for positions using a City vehicle may be required to submit a DMV report. Probationary Period : Six months Deferred Compensation: The City contributes $168 per year to a 457 plan and will match $1,650 per year contributed by the employee, for a total benefit of $1,818 per year. Medical & Dental Insurance: Up to $665 monthly towards a selection of plans. Medical and dental insurance is effective the first of the second month after date of hire. Optional Benefits: $495 monthly, which may be applied toward medical insurance premiums. Cash-out option is not available. Vision Insurance: City paid coverage provided for employees and dependents. Vision insurance is effective the first of the second month after date of hire. Life Insurance: City paid term life insurance equal to the employee's annual salary, and dependent life insurance of $2,000 per dependent. Disability Insurance: City paid short and long-term disability coverage. Retirement: Tier I - 2% @ 55/Single Highest Year of Compensation for Classic CalPERS members who worked for the City prior to December 31, 2012 and are returning to City employment. Employees make a 7% member contribution, and may be subject to compensation limits per Section 401(a)(17) of the IRC. Tier II - 2% @ 60/3-Year Final Compensation Period for Classic CalPERS members with less than a six-month break in service from another CalPERS or CalPERS'-reciprocal agency. Employees make a 7% member contribution, and may be subject to compensation limits per Section 401(a)(17) of the IRC. Tier III - 2% at 62/3-Year Final Compensation Period for New CalPERS members. Employees make a 6.25% member contribution, and are subject to compensation limits per Government Code Section 7522.10. Additional details regarding the City's retirement plan will be provided to candidates during the job offer process. Social Security: CalPERS members do not participate in Social Security retirement so there is no payroll deduction. Receiving a CalPERS benefit may affect your Social Security upon retirement. For further information contact a Social Security office or www.socialsecurity.gov/form1945 . Medicare: Employees participate only in the Medicare portion of Social Security. There is a 1.45% payroll deduction for this benefit. Vacation: 2.5 weeks, increasing to 4 weeks per year, after 10 years service. Employees may use vacation after successful completion of probation. Personal Leave: 27 hours per calendar year. Holidays: 12 paid holidays per year. Winter Holiday Break: 18 hours of Winter Holiday time. City Hall closure December 25th to January 1st. Sick Leave: 96-hour bank upon employment and additional accruals of 2 hours semi-monthly after 6 months of employment. Tuition Reimbursement: $2,500 per year for tuition and books for courses taken at accredited institution after completion of probation. Student Loan Forgiveness: The City currently qualifies as an eligible employer for the federal Public Service Loan Forgiveness program. Direct Deposit: Paychecks are automatically deposited to employee accounts. Flexible Workweek : A 9/80 workweek is available for some positions. Wellness Program : A comprehensive program is available, including on-site gym, exercise classes, downtown/beach-walking routes, weight loss, and tips on nutrition and healthy lifestyle. Professional Development: The City of Ventura is a LinkedIn Learning organization. LinkedIn Learning online classes are available with a library of more than 13,000 courses taught by real-world experts. Users can download certificates and customize learning paths that match their roles and competencies. Closing Date/Time: 5/2/2024 5:30 PM Pacific
State of Missouri
Jefferson City, Missouri, United States
Job Location: The office for this position is located at the Harry S Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101. Why you'll love this position: This position is a Client Support Technician providing onsite and remote support dedicated to VIP customers including the Governor's Office and high-level agency leaders across the State. Customer Service is key to your job duties including responding to customer technical service requests, troubleshooting technical issues, and reporting the resolution of these issues back to management. The primary focus is on understanding the issues to be resolved and solving disruptions/problems within the defined scope of our standards and protocols. This position will be part of a dynamic team tasked with improving CES customer service and standardizing processes. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. Hardware support. Software/application support. Hardware deployment. Inventory. Help desk tickets (including prioritizing requests and handling urgent requests promptly). Working with other ITSD teams. Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person. Knowledge of supported operating systems. Ability to understand client's needs and technical requirements, and implement solutions. Ability to identify and resolve various software issues. Ability to respond to changing schedules and priorities. Ability to collaborate with co-workers and other professionals. Exceptional customer service skills and documentation skills. Knowledge/experience in the desktop support area. Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN, and Bitlocker. Ability to work well independently and as part of a team. Adequate typing skills. Ability to travel, operate a motor vehicle, and maintain a valid driver's license. Successful background check results are required for employment in this position. This may include background checks involving a candidate's name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions please contact: ITSDRecruiting@oa.mo.gov
Apr 25, 2024
Full Time
Job Location: The office for this position is located at the Harry S Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101. Why you'll love this position: This position is a Client Support Technician providing onsite and remote support dedicated to VIP customers including the Governor's Office and high-level agency leaders across the State. Customer Service is key to your job duties including responding to customer technical service requests, troubleshooting technical issues, and reporting the resolution of these issues back to management. The primary focus is on understanding the issues to be resolved and solving disruptions/problems within the defined scope of our standards and protocols. This position will be part of a dynamic team tasked with improving CES customer service and standardizing processes. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. Hardware support. Software/application support. Hardware deployment. Inventory. Help desk tickets (including prioritizing requests and handling urgent requests promptly). Working with other ITSD teams. Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person. Knowledge of supported operating systems. Ability to understand client's needs and technical requirements, and implement solutions. Ability to identify and resolve various software issues. Ability to respond to changing schedules and priorities. Ability to collaborate with co-workers and other professionals. Exceptional customer service skills and documentation skills. Knowledge/experience in the desktop support area. Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN, and Bitlocker. Ability to work well independently and as part of a team. Adequate typing skills. Ability to travel, operate a motor vehicle, and maintain a valid driver's license. Successful background check results are required for employment in this position. This may include background checks involving a candidate's name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions please contact: ITSDRecruiting@oa.mo.gov
State of Missouri
St. Charles, Missouri, United States
Job Location: The office for this position is located at 3737 Harry S Truman Blvd. St Charles 63301. Why you'll love this position: If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that primarily supports the Department of Social Services; however, you may provide support for any of our consolidated agencies in and around the St. Charles area. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed in the 3737 Harry S Truman State Office Building in St. Charles, and travel will be required to other State offices supported in the area. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include: Hardware support Software/application support Hardware deployment, inventory Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner) Working with other ITSD functional teams Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person Knowledge of supported operating systems Ability to understand clients' needs and technical requirements and implement solutions Ability to identify and resolve various software issues Ability to respond to changing schedules and priorities Ability to collaborate with co-workers and other professionals Exceptional customer service skills and documentation skills Knowledge/experience in the desktop support area Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker Ability to work well independently and as part of the team Adequate typing skills Ability to travel, operate a motor vehicle, and maintain a valid driver's license Typical qualifications: Associate's degree and 0-3 years of information technology support experience. (Substitutions may be allowed.) Successful background check results are required for employment in this position. This may include background checks involving a candidate's name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions please contact: ITSDRecruiting@oa.mo.gov
Apr 12, 2024
Full Time
Job Location: The office for this position is located at 3737 Harry S Truman Blvd. St Charles 63301. Why you'll love this position: If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that primarily supports the Department of Social Services; however, you may provide support for any of our consolidated agencies in and around the St. Charles area. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed in the 3737 Harry S Truman State Office Building in St. Charles, and travel will be required to other State offices supported in the area. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include: Hardware support Software/application support Hardware deployment, inventory Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner) Working with other ITSD functional teams Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person Knowledge of supported operating systems Ability to understand clients' needs and technical requirements and implement solutions Ability to identify and resolve various software issues Ability to respond to changing schedules and priorities Ability to collaborate with co-workers and other professionals Exceptional customer service skills and documentation skills Knowledge/experience in the desktop support area Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker Ability to work well independently and as part of the team Adequate typing skills Ability to travel, operate a motor vehicle, and maintain a valid driver's license Typical qualifications: Associate's degree and 0-3 years of information technology support experience. (Substitutions may be allowed.) Successful background check results are required for employment in this position. This may include background checks involving a candidate's name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions please contact: ITSDRecruiting@oa.mo.gov
State of Missouri
Jefferson City, Missouri, United States
Job Location: The office for this position is located at the Harry S Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101. Why you'll love this position: If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that supports all of our consolidated agencies. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. Travel will be required to other State offices supported in the area. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include: Hardware support Software/application support Hardware deployment Inventory Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner) Working with other ITSD functional teams. Must be able to effectively communicate with customers, peers, vendors and management by phone, email and in person. Kno wledge of supported operating systems Ability to understand clients' needs and technical requirements and implement solutions Ability to identify and resolve various software issues Ability to respond to changing schedules and priorities Ability to collaborate with co-workers and other professionals Exceptional customer service skills and documentation skills Knowledge/experience in the desktop support area Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker Ability to work well independently and as part of the team Adequate typing skills Ability to travel, operate a motor vehicle and maintain a valid driver's license Typical qualifications: Associates degree and 0-3 years of information technology support experience. (Substitutions may be allowed.) Successful background check results are required for employment in this position. This may include background checks involving a candidate's name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions please contact: ITSDRecruiting@oa.mo.gov
Mar 30, 2024
Full Time
Job Location: The office for this position is located at the Harry S Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101. Why you'll love this position: If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that supports all of our consolidated agencies. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. Travel will be required to other State offices supported in the area. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include: Hardware support Software/application support Hardware deployment Inventory Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner) Working with other ITSD functional teams. Must be able to effectively communicate with customers, peers, vendors and management by phone, email and in person. Kno wledge of supported operating systems Ability to understand clients' needs and technical requirements and implement solutions Ability to identify and resolve various software issues Ability to respond to changing schedules and priorities Ability to collaborate with co-workers and other professionals Exceptional customer service skills and documentation skills Knowledge/experience in the desktop support area Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker Ability to work well independently and as part of the team Adequate typing skills Ability to travel, operate a motor vehicle and maintain a valid driver's license Typical qualifications: Associates degree and 0-3 years of information technology support experience. (Substitutions may be allowed.) Successful background check results are required for employment in this position. This may include background checks involving a candidate's name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions please contact: ITSDRecruiting@oa.mo.gov
Job Location: The office for this position is located at Fulton State Hospital, 600 East 5th Street, Fulton, MO 65251. Why you'll love this position: If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that primarily supports consolidated state agencies in the Fulton and surrounding areas. This position is accountable for providing technical support for the North Region issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include: Hardware support Software/application support Hardware deployment Inventory Help desk tickets (including prioritizing requests and handling urgent requests promptly) Working with other ITSD functional teams. Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person. Knowledge of supported operating systems Ability to understand client's needs and technical requirements and implement solutions Ability to identify and resolve various software issues Ability to respond to changing schedules and priorities Ability to collaborate with co-workers and other professionals Exceptional customer service skills and documentation skills Knowledge/experience in the desktop support area Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker Ability to work well independently and as part of the team Adequate typing skills Ability to travel, operate a motor vehicle, and maintain a valid driver's license Typical qualifications: Associate's degree and 0-3 years of information technology support experience. (Substitutions may be allowed.) Successful background check results are required for employment in this position. This may include background checks involving a candidate's name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions please contact: ITSDRecruiting@oa.mo.gov
Mar 28, 2024
Full Time
Job Location: The office for this position is located at Fulton State Hospital, 600 East 5th Street, Fulton, MO 65251. Why you'll love this position: If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that primarily supports consolidated state agencies in the Fulton and surrounding areas. This position is accountable for providing technical support for the North Region issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include: Hardware support Software/application support Hardware deployment Inventory Help desk tickets (including prioritizing requests and handling urgent requests promptly) Working with other ITSD functional teams. Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person. Knowledge of supported operating systems Ability to understand client's needs and technical requirements and implement solutions Ability to identify and resolve various software issues Ability to respond to changing schedules and priorities Ability to collaborate with co-workers and other professionals Exceptional customer service skills and documentation skills Knowledge/experience in the desktop support area Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker Ability to work well independently and as part of the team Adequate typing skills Ability to travel, operate a motor vehicle, and maintain a valid driver's license Typical qualifications: Associate's degree and 0-3 years of information technology support experience. (Substitutions may be allowed.) Successful background check results are required for employment in this position. This may include background checks involving a candidate's name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions please contact: ITSDRecruiting@oa.mo.gov
State of Missouri
Jefferson City, Missouri, United States
Job Location: The office for this position is located at the Harry S Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101. Why you'll love this position: If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that supports all of our consolidated agencies. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed in The Harry S. Truman Building in Jefferson City, Missouri and travel will be required to other State offices supported in the area. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include: Hardware support Software/application support Hardware deployment Inventory Help desk tickets (including prioritizing requests and handling urgent requests promptly) Working with other ITSD functional teams. Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person. Knowledge of supported operating systems. Ability to understand client's needs and technical requirements and implement solutions. Ability to identify and resolve various software issues. Ability to respond to changing schedules and priorities. Ability to collaborate with co-workers and other professionals. Exceptional customer service skills and documentation skills. Knowledge/experience in the desktop support area. Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker. Ability to work well independently and as part of a team. Adequate typing skills. Ability to travel, operate a motor vehicle, and maintain a valid driver's license. Typical qualifications: Associate's degree and 0-3 years of information technology support experience. (Substitutions may be allowed). Successful background check results are required for employment in this position. This may include background checks involving a candidate's name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions please contact: ITSDRecruiting@oa.mo.gov
Mar 26, 2024
Full Time
Job Location: The office for this position is located at the Harry S Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101. Why you'll love this position: If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that supports all of our consolidated agencies. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed in The Harry S. Truman Building in Jefferson City, Missouri and travel will be required to other State offices supported in the area. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include: Hardware support Software/application support Hardware deployment Inventory Help desk tickets (including prioritizing requests and handling urgent requests promptly) Working with other ITSD functional teams. Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person. Knowledge of supported operating systems. Ability to understand client's needs and technical requirements and implement solutions. Ability to identify and resolve various software issues. Ability to respond to changing schedules and priorities. Ability to collaborate with co-workers and other professionals. Exceptional customer service skills and documentation skills. Knowledge/experience in the desktop support area. Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker. Ability to work well independently and as part of a team. Adequate typing skills. Ability to travel, operate a motor vehicle, and maintain a valid driver's license. Typical qualifications: Associate's degree and 0-3 years of information technology support experience. (Substitutions may be allowed). Successful background check results are required for employment in this position. This may include background checks involving a candidate's name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions please contact: ITSDRecruiting@oa.mo.gov
Requirements MOS Code: 002776 ( Navy) Education and Experience : An Associate's degree or higher in Computer Information Systems, Microcomputer Technology, or a related field, and two (2) years of computer hardware and software support experience with local area networks. Licenses and Certificates : A valid Texas Class "C" Driver's License or equivalent issued by another state by time of appointment. Special Requirements : Applicants for positions assigned to the Department of Information Technology Services must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check within the first six months from hire and maintain CJIS eligibility. CJIS requirements are related to system access and the following list of convictions and/or deferred adjudications will result in failure of the CJIS background check and disqualification and termination from employment: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. General Purpose Under general supervision, provide primary client support in a networked personal computer environment. Typical Duties Install, diagnose, repair, maintain, and upgrade all hardware and related equipment while ensuring optimal workstation performance. Involves: Configure personal computers with standard office applications and install them at client locations. Assist with the preparation of reports and logs to statistically monitor PC performance. Accurately document hardware failure, repair, installation, and removal. Monitor and test PC performance and provide performance statistics and reports. Respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems. Perform on-site analysis and diagnostics, and resolve complex PC problems. Recommend and implement corrective hardware solutions, including off-site repair as needed. Install, configure, test, maintain, monitor, and troubleshoot associated end-user workstation software and networking software products. Recommend, schedule, and perform PC, hardware, and peripheral equipment improvements, upgrades, and repairs. Confer with higher-level staff in resolving complex hardware or software problems. Document all trouble reports in help desk software. Perform related duties as assigned. Involves: Substitute for immediate supervisor or coworkers during temporary absences. Participate as a team member on projects. General Information For complete job specification, click here . Note: This is an unclassified contract position. Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received. Note: This is a new advertisement for Support Services Specialist II . You must apply if you are still interested in this position. Note: Applicants with a foreign degree must have all relevant documents translated and evaluated by a College, University of Credentials Evaluation Services Department prior to submitting them to the Human Resources Department. A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete. To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position. Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position. Determined by agreement Closing Date/Time: Continuous
Mar 29, 2024
Full Time
Requirements MOS Code: 002776 ( Navy) Education and Experience : An Associate's degree or higher in Computer Information Systems, Microcomputer Technology, or a related field, and two (2) years of computer hardware and software support experience with local area networks. Licenses and Certificates : A valid Texas Class "C" Driver's License or equivalent issued by another state by time of appointment. Special Requirements : Applicants for positions assigned to the Department of Information Technology Services must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check within the first six months from hire and maintain CJIS eligibility. CJIS requirements are related to system access and the following list of convictions and/or deferred adjudications will result in failure of the CJIS background check and disqualification and termination from employment: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. General Purpose Under general supervision, provide primary client support in a networked personal computer environment. Typical Duties Install, diagnose, repair, maintain, and upgrade all hardware and related equipment while ensuring optimal workstation performance. Involves: Configure personal computers with standard office applications and install them at client locations. Assist with the preparation of reports and logs to statistically monitor PC performance. Accurately document hardware failure, repair, installation, and removal. Monitor and test PC performance and provide performance statistics and reports. Respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems. Perform on-site analysis and diagnostics, and resolve complex PC problems. Recommend and implement corrective hardware solutions, including off-site repair as needed. Install, configure, test, maintain, monitor, and troubleshoot associated end-user workstation software and networking software products. Recommend, schedule, and perform PC, hardware, and peripheral equipment improvements, upgrades, and repairs. Confer with higher-level staff in resolving complex hardware or software problems. Document all trouble reports in help desk software. Perform related duties as assigned. Involves: Substitute for immediate supervisor or coworkers during temporary absences. Participate as a team member on projects. General Information For complete job specification, click here . Note: This is an unclassified contract position. Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received. Note: This is a new advertisement for Support Services Specialist II . You must apply if you are still interested in this position. Note: Applicants with a foreign degree must have all relevant documents translated and evaluated by a College, University of Credentials Evaluation Services Department prior to submitting them to the Human Resources Department. A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete. To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position. Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position. Determined by agreement Closing Date/Time: Continuous
State of Missouri
Jefferson City, Missouri, United States
Job Title: Customer Support Technician Where : Office of State Courts Administrator, Jefferson City, MO Full-time : 40 hours Starting Salary: $38,684.00 A career with the Office of State Courts Administrator will provide you the opportunity to work with a variety of exceptional, hardworking people and gain valuable work experiences. It takes many types of talent to advance the mission of the Missouri Judiciary and keep operations running smoothly. We have opportunities for individuals seeking meaningful work in providing administrative, business and information technology services to the Missouri courts. We are recruiting to fill a Customer Support Technician to assist OSCA users in their ability to utilize information technology programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all customers. The position resides within information technology services division. procedures. Other key responsibilities include: Fields incoming questions from end users public and use troubleshooting techniques to provide information and solutions Identifies system issues and communicates all instances where enhancements and issue resolution are required Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems Desired skills and knowledge: Ability to prepare and interpret computer program documentation General knowledge of the operation of all infrastructure standard applications and technologies used within the judiciary Knowledge with operation of help desk-specific ticketing system Ability to analyze policies, procedures and operations, organize their component parts into system specifications, databases and/or programs and adapt them to an automated system Ability to communicate effectively Minimum qualifications: (The following statement represents the minimum education and experience which will be used to determine qualifications of applicants. Additional experience above the minimum stated may be substituted on a year for year basis for the required education. Equivalent combination of relevant education and experience may be substituted on a year for year basis.) Graduation from an accredited college or university with an Associate's degree with at least fifteen (15) semester hours in computer science, computer information systems or closely related areas and one year of experience in customer support. We are an Equal Opportunity Employer and have a strong commitment to diversity in all its forms. We are particularly interested in receiving applications from a broad spectrum of qualified people who will assist us in demonstrating our essential values of excellence, integrity, justice, stewardship, teamwork and partnership.
Mar 20, 2024
Full Time
Job Title: Customer Support Technician Where : Office of State Courts Administrator, Jefferson City, MO Full-time : 40 hours Starting Salary: $38,684.00 A career with the Office of State Courts Administrator will provide you the opportunity to work with a variety of exceptional, hardworking people and gain valuable work experiences. It takes many types of talent to advance the mission of the Missouri Judiciary and keep operations running smoothly. We have opportunities for individuals seeking meaningful work in providing administrative, business and information technology services to the Missouri courts. We are recruiting to fill a Customer Support Technician to assist OSCA users in their ability to utilize information technology programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all customers. The position resides within information technology services division. procedures. Other key responsibilities include: Fields incoming questions from end users public and use troubleshooting techniques to provide information and solutions Identifies system issues and communicates all instances where enhancements and issue resolution are required Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems Desired skills and knowledge: Ability to prepare and interpret computer program documentation General knowledge of the operation of all infrastructure standard applications and technologies used within the judiciary Knowledge with operation of help desk-specific ticketing system Ability to analyze policies, procedures and operations, organize their component parts into system specifications, databases and/or programs and adapt them to an automated system Ability to communicate effectively Minimum qualifications: (The following statement represents the minimum education and experience which will be used to determine qualifications of applicants. Additional experience above the minimum stated may be substituted on a year for year basis for the required education. Equivalent combination of relevant education and experience may be substituted on a year for year basis.) Graduation from an accredited college or university with an Associate's degree with at least fifteen (15) semester hours in computer science, computer information systems or closely related areas and one year of experience in customer support. We are an Equal Opportunity Employer and have a strong commitment to diversity in all its forms. We are particularly interested in receiving applications from a broad spectrum of qualified people who will assist us in demonstrating our essential values of excellence, integrity, justice, stewardship, teamwork and partnership.
Job Location: The office for this position is located at DMH RRO, 105 Fairgrounds Road, Rolla, Mo 65401. Why you'll love this position: If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that primarily supports the Department of Mental Health; however, you may provide support for any of our consolidated agencies in and around the Rolla area. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed in the DMH Rolla Regional Office in Rolla, and travel will be required to other State offices supported in the area. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include: Hardware support Software/application support Hardware deployment Inventory Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner) Working with other ITSD functional teams. Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person. Knowledge of supported operating systems Ability to understand client's needs and technical requirements and implement solutions Ability to identify and resolve various software issues Ability to respond to changing schedules and priorities Ability to collaborate with co-workers and other professionals Exceptional customer service skills and documentation skills Knowledge/experience in the desktop support area Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker Ability to work well independently and as part of the team Adequate typing skills Ability to travel, operate a motor vehicle, and maintain a valid driver's license Typical qualifications: Associate's degree and 0-3 years of information technology support experience. (Substitutions may be allowed.) Successful background check results are required for employment in this position. This may include background checks involving a candidate's name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions please contact: ITSDRecruiting@oa.mo.gov
Apr 12, 2024
Full Time
Job Location: The office for this position is located at DMH RRO, 105 Fairgrounds Road, Rolla, Mo 65401. Why you'll love this position: If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that primarily supports the Department of Mental Health; however, you may provide support for any of our consolidated agencies in and around the Rolla area. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed in the DMH Rolla Regional Office in Rolla, and travel will be required to other State offices supported in the area. This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES). ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam. This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include: Hardware support Software/application support Hardware deployment Inventory Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner) Working with other ITSD functional teams. Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person. Knowledge of supported operating systems Ability to understand client's needs and technical requirements and implement solutions Ability to identify and resolve various software issues Ability to respond to changing schedules and priorities Ability to collaborate with co-workers and other professionals Exceptional customer service skills and documentation skills Knowledge/experience in the desktop support area Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker Ability to work well independently and as part of the team Adequate typing skills Ability to travel, operate a motor vehicle, and maintain a valid driver's license Typical qualifications: Associate's degree and 0-3 years of information technology support experience. (Substitutions may be allowed.) Successful background check results are required for employment in this position. This may include background checks involving a candidate's name and/or fingerprints and other screenings as needed for the specific position. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The classification for this position is Client Support Technician ; click for more information. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions please contact: ITSDRecruiting@oa.mo.gov
Cal State University (CSU) East Bay
25800 Carlos Bee Boulevard, Hayward, CA 94542, USA
Salary and Benefits Salary Range: $4,610.00 per month to $6,556.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,610.00 per month to $5,000.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Student Services Professional II About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position The Enrollment Information Center (EIC) provides comprehensive services to prospective students, currently enrolled students, staff, faculty and the members of the community-at-large who are seeking information or services from the University relative to outreach, pre-admission advising, and evaluation for the purposes of admission and graduation, student records, registration and financial aid. As the EIC front desk staff, this position provides information and services pertaining to student admissions, financial aid, and registration in the lobby of the Student Administration Building. The EIC serves as the front-line, first contact for students; handling general inquiries regarding admissions, registration, records, graduation evaluations and financial aid. This position will respond to complex and in-depth inquiries regarding all areas mentioned above. The Compliance Support Analyst responsibilities of this position include helping students and families navigate the financial aid process. This includes assisting in the review process for student aid eligibility, collecting data to determine student awards, and communicating with students and their families regarding financial aid related matters. This position will also work on verification and assist in the timely administration of program compliance under the supervision of the Compliance Director. Responsibilities General Front Desk Duties : Effectively and efficiently advise current students on University policies, procedures and eligibility requirements as it relates to enrollment services, admissions, financial aid, records/registration, graduation and academic standards. Obtain information, analyze data, reason logically, and draw valid conclusions to make appropriate recommendations to students through a working knowledge of general University operations. Provide accurate, ethical, and quality initial admission, registration, graduation and financial aid advising to help students navigate through the University via phone, in-person, and through electronic communications. Serve as point-of-contact for students in working with Enrollment Management, participating in a case management operations model, so that student issues are handled to completion. Admissions: Determine admission status, next course of action and give clear and concise directions as to next steps. Initially evaluate transcripts to determine if the document will be satisfactory for meeting the deadline. Explain admission decisions and advise students as to what is needed to meet qualifications, appeals or refer students to the specialist who evaluated the transcripts. Records and Enrollment: Collect documents and review for accuracy. Advise students as to which document is appropriate for their particular need and verify accuracy of completion. Explain policies and procedures regarding University registration policies and help students register or troubleshoot areas of obstacles. Graduation: Explain policies and procedures to facilitate graduation filing. Help students who can file for graduation online or advise, based on the situation to file as non-matriculated. Verify status regarding graduation and explain the process to ensure students' understanding of the ceremony versus confirmation of degree awarded. Financial Aid: Help students, parents and staff complete tasks to facilitate the gathering of information and documents for financial aid. Explain awarding timelines and priority deadlines to students. Advise students on how to view their financial aid awards through their MYCSUEB Portal. Assist students with completing financial aid paperwork through the CampusLogic platform. Troubleshoot areas of login and incorrect document retrieval due to user error. Advise students and parents about types of acceptable documentation. When documents do not meet the financial aid specifications, a clear explanation of requirements and expectations will be explained to the students. Compliance Support Analyst: Assist in the administration of aid for special programs including but not limited to PHAP, Teaching Credential, and other non-degree programs. Gather data from reviews and assist in the administration of resolutions for issues including (but are not limited to) over awards, aggregate issues, dual enrollments, C flags, and Pell Pop, and other discrepancies that cannot be resolved through batch/system processing. Assist to ensure timely administration and coordination of Private and Plus Loans. Help with supporting timely administration and coordination of Special Circumstance Appeals as well as Verifications. Help with administration of remote learning programs such as study abroad and institutional partnerships through cross registration. Assist with phone traffic for the Financial Aid Office. Other Duties and special projects as assigned: Work with IT to ensure computers are running effectively. Ensure tidy and professional appearance of the EIC. Attend staff meetings, training sessions and Town Hall meetings as appropriate and directed. Assist with on-campus events as needed. Minimum Qualifications Experience: The equivalent of two (2) years of professional experience in one of the student services program areas or in a related field. Experience should give evidence of competence and indicate the potential for further growth. A Master’s degree in a job-related field may be substituted for one year of professional experience. Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Knowledge and Abilities: Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations. Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements. Obtain factual and interpretive information through interviews. Reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data. Advise students individually and in groups on routine matters where required. Recognize multicultural, multi-sexed and multi-aged value systems and work accordingly. Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Required Qualifications Ability to develop, retain, interpret, and apply comprehensive knowledge of university enrollment requirements, policies, and procedures. Ability and willingness to understand, embrace, and communicate Cal State East Bay marketing messages. Ability to analyze complex situations accurately and adopt effective courses of action. Ability to safeguard the confidentiality and security of records. Knowledge of individual counseling techniques Knowledge of student services programs outside of Planning, Enrollment Management, and Student Affairs. Ability to advise students on complex student-related matters such as disqualification and financial aid. Ability to carry-out complex assignments without detailed instructions. Ability to interact professionally and effectively--individually or in group settings--with diverse current and/or prospective students and their family members. Ability to reason logically, analyze, and define organizational and operating problems and implement appropriate responses. Strong organizational skills and ability to plan, coordinate, and initiate actions necessary to implement administrative or group decisions or recommendations. Ability to work independently. Excellent written and verbal communication skills in English. Ability to work with student information systems (at an advanced level), imaged document systems, degree audit software, instant messaging, e-mail, web-based information resources, and MS Office applications. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment. Advertised: Mar 25 2024 Pacific Daylight Time Applications close: Jul 25 2024 Pacific Daylight Time Closing Date/Time:
Mar 26, 2024
Salary and Benefits Salary Range: $4,610.00 per month to $6,556.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,610.00 per month to $5,000.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Student Services Professional II About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position The Enrollment Information Center (EIC) provides comprehensive services to prospective students, currently enrolled students, staff, faculty and the members of the community-at-large who are seeking information or services from the University relative to outreach, pre-admission advising, and evaluation for the purposes of admission and graduation, student records, registration and financial aid. As the EIC front desk staff, this position provides information and services pertaining to student admissions, financial aid, and registration in the lobby of the Student Administration Building. The EIC serves as the front-line, first contact for students; handling general inquiries regarding admissions, registration, records, graduation evaluations and financial aid. This position will respond to complex and in-depth inquiries regarding all areas mentioned above. The Compliance Support Analyst responsibilities of this position include helping students and families navigate the financial aid process. This includes assisting in the review process for student aid eligibility, collecting data to determine student awards, and communicating with students and their families regarding financial aid related matters. This position will also work on verification and assist in the timely administration of program compliance under the supervision of the Compliance Director. Responsibilities General Front Desk Duties : Effectively and efficiently advise current students on University policies, procedures and eligibility requirements as it relates to enrollment services, admissions, financial aid, records/registration, graduation and academic standards. Obtain information, analyze data, reason logically, and draw valid conclusions to make appropriate recommendations to students through a working knowledge of general University operations. Provide accurate, ethical, and quality initial admission, registration, graduation and financial aid advising to help students navigate through the University via phone, in-person, and through electronic communications. Serve as point-of-contact for students in working with Enrollment Management, participating in a case management operations model, so that student issues are handled to completion. Admissions: Determine admission status, next course of action and give clear and concise directions as to next steps. Initially evaluate transcripts to determine if the document will be satisfactory for meeting the deadline. Explain admission decisions and advise students as to what is needed to meet qualifications, appeals or refer students to the specialist who evaluated the transcripts. Records and Enrollment: Collect documents and review for accuracy. Advise students as to which document is appropriate for their particular need and verify accuracy of completion. Explain policies and procedures regarding University registration policies and help students register or troubleshoot areas of obstacles. Graduation: Explain policies and procedures to facilitate graduation filing. Help students who can file for graduation online or advise, based on the situation to file as non-matriculated. Verify status regarding graduation and explain the process to ensure students' understanding of the ceremony versus confirmation of degree awarded. Financial Aid: Help students, parents and staff complete tasks to facilitate the gathering of information and documents for financial aid. Explain awarding timelines and priority deadlines to students. Advise students on how to view their financial aid awards through their MYCSUEB Portal. Assist students with completing financial aid paperwork through the CampusLogic platform. Troubleshoot areas of login and incorrect document retrieval due to user error. Advise students and parents about types of acceptable documentation. When documents do not meet the financial aid specifications, a clear explanation of requirements and expectations will be explained to the students. Compliance Support Analyst: Assist in the administration of aid for special programs including but not limited to PHAP, Teaching Credential, and other non-degree programs. Gather data from reviews and assist in the administration of resolutions for issues including (but are not limited to) over awards, aggregate issues, dual enrollments, C flags, and Pell Pop, and other discrepancies that cannot be resolved through batch/system processing. Assist to ensure timely administration and coordination of Private and Plus Loans. Help with supporting timely administration and coordination of Special Circumstance Appeals as well as Verifications. Help with administration of remote learning programs such as study abroad and institutional partnerships through cross registration. Assist with phone traffic for the Financial Aid Office. Other Duties and special projects as assigned: Work with IT to ensure computers are running effectively. Ensure tidy and professional appearance of the EIC. Attend staff meetings, training sessions and Town Hall meetings as appropriate and directed. Assist with on-campus events as needed. Minimum Qualifications Experience: The equivalent of two (2) years of professional experience in one of the student services program areas or in a related field. Experience should give evidence of competence and indicate the potential for further growth. A Master’s degree in a job-related field may be substituted for one year of professional experience. Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Knowledge and Abilities: Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations. Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements. Obtain factual and interpretive information through interviews. Reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data. Advise students individually and in groups on routine matters where required. Recognize multicultural, multi-sexed and multi-aged value systems and work accordingly. Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Required Qualifications Ability to develop, retain, interpret, and apply comprehensive knowledge of university enrollment requirements, policies, and procedures. Ability and willingness to understand, embrace, and communicate Cal State East Bay marketing messages. Ability to analyze complex situations accurately and adopt effective courses of action. Ability to safeguard the confidentiality and security of records. Knowledge of individual counseling techniques Knowledge of student services programs outside of Planning, Enrollment Management, and Student Affairs. Ability to advise students on complex student-related matters such as disqualification and financial aid. Ability to carry-out complex assignments without detailed instructions. Ability to interact professionally and effectively--individually or in group settings--with diverse current and/or prospective students and their family members. Ability to reason logically, analyze, and define organizational and operating problems and implement appropriate responses. Strong organizational skills and ability to plan, coordinate, and initiate actions necessary to implement administrative or group decisions or recommendations. Ability to work independently. Excellent written and verbal communication skills in English. Ability to work with student information systems (at an advanced level), imaged document systems, degree audit software, instant messaging, e-mail, web-based information resources, and MS Office applications. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment. Advertised: Mar 25 2024 Pacific Daylight Time Applications close: Jul 25 2024 Pacific Daylight Time Closing Date/Time:
Sonoma County, CA
Santa Rosa, California, United States
Position Information The County of Sonoma's Department of Health Services (DHS) seeks candidates for Extra-Help Public Health Nurse I! Starting salary up to $67.31 /hour* Depending upon experience, we are hiring Public Health Nurses (PHNs) at the I or II level. If you are interested in applying at the II level of this opportunity, you must apply to the separate, concurrent recruitment being conducted. About the Position PHN I is the entry-level in the PHN series. The position requires qualified candidates to possess a California State Public Health Nursing Certificate. Through on-the-job training and experience, a PHN I gain the knowledge, skills, and abilities required to promote to PHN II. PHNs provide a wide range of services on behalf of vulnerable families and populations in the community, including: Performing health system planning and coordination, to ensure clients receive access to high-quality health care and community resources Providing comprehensive case management services Performing facility reviews and providing technical assistance to health care agencies, assuring compliance with regulations and County optimal quality of service standards Conducting disease investigations Collaborating with other health programs and agencies Processing agency referrals to address the many social determinants of health such as access to food, affordable health care, housing, education, jobs, parenting information, family counseling, health education, legal assistance, and violence prevention/early intervention resources The ideal candidates for Public Health Nurse I positions will be self-starters that are detail-oriented, organized, have strong communication, customer service, and computer skills. In addition, they will also possess: Experience working in community/clinic/public health settings with medically fragile individuals Working knowledge of modern public health practices and community-based resources The ability to work independently and in close collaboration with a multi-disciplinary team Strong planning and organizational skills A commitment to using evidence-based tools, and interest in tracking outcomes for continuous quality improvement The ability to develop therapeutic relationships, and utilize concepts of reflection and motivational interviewing The ability to talk to people from diverse backgrounds and communities, engage them in conversations about their health and wellbeing, and ask the difficult questions so you and your clients may work together to better support their needs DHS currently has a position available in the following program: Foster Care This Foster Care PHN position performs a variety of public health nursing duties focused on the concepts of health care coordination for children in foster care. This position ensures children, served by the Human Services Department (HSD), receive needed preventive/wellness health care, and follow-up diagnosis and treatment services. This position also functions as a health care consultant to the social workers in HSD’s Family, Youth and Children’s Services Division. Additionally, the PHN initiates case management on medical, dental, nutritional, and mental health conditions found during health assessments; collaborates with foster family agencies, group home directors, and/or health care coordinators; and other health programs such as Mental Health, California Children's Services, Managed Care Plans, Medi-Cal Eligibility, etc. to identify and address access to care issues; and provides program planning and oversight. EXTRA-HELP EMPLOYMENT Extra-help employees relieve or augment permanent staff. Temporary, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most employee benefits such as long-term disability insurance coverage; accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations. Temporary, extra-help employees are limited in their employment to a maximum of one calendar year. These employees must be off of work for three months before they can be re-employed on an extra help basis. Extra-help employees who meet the eligibility requirements may qualify for a County contribution toward medical coverage. Department of Health Services is currently recruiting to fill a temporary, extra-help Public Health Nurse position at either the I or II level. This Public Health Nurse I employment list may also be used to fill future extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. *Salary is negotiable within the established range. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Possession of a California State Public Health Nursing Certificate. License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position. Working Conditions: Duties may require exposure to hostile, emotionally disturbed or mentally ill persons and/or confrontational interpersonal situations; intermittently sit at a desk for long periods of time while reviewing patient charts and histories and preparing patient charts and reports; intermittently walk, stand, bend, climb and reach while making field visits, conducting clinics or making educational presentations or demonstrations; twist to reach equipment surrounding desk or treatment areas; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; see and hear with sufficient acuity to examine and assess patient conditions; lift moderate weight; may work in dangerous, high crime areas of the community; and/or standby, callback and work during non-routine hours. Knowledge, Skills, and Abilities Working knowledge of: Modern principles, methods, and practices of public health nursing, including preventive medicine, epidemiology, public health education, gerontology, and sociological problems involved in public health nursing. Community aspects of public health nursing programs. Prevention, detection and treatment of communicable and chronic disease, handicapping conditions, mental illness and other disabling conditions; environmental, sociological, and psychological problems related to public health nursing programs. Principles and procedures involved in family planning, sexually transmitted disease control, and pre and post-natal care; and current literature and trends in community health. Ability to: Organize and carry out public health nursing activities in assigned district or program; differentiate medical problems requiring immediate consultation with a physician rather than a deferred consultation; to follow prescribed protocols set up by physicians and to consult with physicians and other medical personnel; work effectively with families and individuals to assist them in solution to health problems; develop and maintain effective public relations with clients, staff, community groups and organizations; exercise independent judgment, analyze and evaluate situations independently and take appropriate actions; instruct in the prevention of disease and promotion of public health; and write and speak effectively and prepare and maintain clear and concise records and reports. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. The selection procedure will consist of the following examination: An Application and Supplemental Questionnaire Appraisal Examination (pass/not pass) will be conducted to evaluate each applicant's combination of educational coursework, training, experience, knowledge, and abilities that relate to this position to ensure satisfaction of the minimum qualifications for this position. Candidates who possess the minimum qualifications for the position will be placed on an extra-help employment list and referred to the department. The department may contact candidates from the employment list who possess the most appropriate job-related qualifications for further consideration. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: BH HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution towards the premium (the contribution amount varies by bargaining unit.For specific details, please refer to the applicable MOU).A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Mar 07, 2024
Variable Shift
Position Information The County of Sonoma's Department of Health Services (DHS) seeks candidates for Extra-Help Public Health Nurse I! Starting salary up to $67.31 /hour* Depending upon experience, we are hiring Public Health Nurses (PHNs) at the I or II level. If you are interested in applying at the II level of this opportunity, you must apply to the separate, concurrent recruitment being conducted. About the Position PHN I is the entry-level in the PHN series. The position requires qualified candidates to possess a California State Public Health Nursing Certificate. Through on-the-job training and experience, a PHN I gain the knowledge, skills, and abilities required to promote to PHN II. PHNs provide a wide range of services on behalf of vulnerable families and populations in the community, including: Performing health system planning and coordination, to ensure clients receive access to high-quality health care and community resources Providing comprehensive case management services Performing facility reviews and providing technical assistance to health care agencies, assuring compliance with regulations and County optimal quality of service standards Conducting disease investigations Collaborating with other health programs and agencies Processing agency referrals to address the many social determinants of health such as access to food, affordable health care, housing, education, jobs, parenting information, family counseling, health education, legal assistance, and violence prevention/early intervention resources The ideal candidates for Public Health Nurse I positions will be self-starters that are detail-oriented, organized, have strong communication, customer service, and computer skills. In addition, they will also possess: Experience working in community/clinic/public health settings with medically fragile individuals Working knowledge of modern public health practices and community-based resources The ability to work independently and in close collaboration with a multi-disciplinary team Strong planning and organizational skills A commitment to using evidence-based tools, and interest in tracking outcomes for continuous quality improvement The ability to develop therapeutic relationships, and utilize concepts of reflection and motivational interviewing The ability to talk to people from diverse backgrounds and communities, engage them in conversations about their health and wellbeing, and ask the difficult questions so you and your clients may work together to better support their needs DHS currently has a position available in the following program: Foster Care This Foster Care PHN position performs a variety of public health nursing duties focused on the concepts of health care coordination for children in foster care. This position ensures children, served by the Human Services Department (HSD), receive needed preventive/wellness health care, and follow-up diagnosis and treatment services. This position also functions as a health care consultant to the social workers in HSD’s Family, Youth and Children’s Services Division. Additionally, the PHN initiates case management on medical, dental, nutritional, and mental health conditions found during health assessments; collaborates with foster family agencies, group home directors, and/or health care coordinators; and other health programs such as Mental Health, California Children's Services, Managed Care Plans, Medi-Cal Eligibility, etc. to identify and address access to care issues; and provides program planning and oversight. EXTRA-HELP EMPLOYMENT Extra-help employees relieve or augment permanent staff. Temporary, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most employee benefits such as long-term disability insurance coverage; accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations. Temporary, extra-help employees are limited in their employment to a maximum of one calendar year. These employees must be off of work for three months before they can be re-employed on an extra help basis. Extra-help employees who meet the eligibility requirements may qualify for a County contribution toward medical coverage. Department of Health Services is currently recruiting to fill a temporary, extra-help Public Health Nurse position at either the I or II level. This Public Health Nurse I employment list may also be used to fill future extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. *Salary is negotiable within the established range. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Possession of a California State Public Health Nursing Certificate. License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position. Working Conditions: Duties may require exposure to hostile, emotionally disturbed or mentally ill persons and/or confrontational interpersonal situations; intermittently sit at a desk for long periods of time while reviewing patient charts and histories and preparing patient charts and reports; intermittently walk, stand, bend, climb and reach while making field visits, conducting clinics or making educational presentations or demonstrations; twist to reach equipment surrounding desk or treatment areas; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; see and hear with sufficient acuity to examine and assess patient conditions; lift moderate weight; may work in dangerous, high crime areas of the community; and/or standby, callback and work during non-routine hours. Knowledge, Skills, and Abilities Working knowledge of: Modern principles, methods, and practices of public health nursing, including preventive medicine, epidemiology, public health education, gerontology, and sociological problems involved in public health nursing. Community aspects of public health nursing programs. Prevention, detection and treatment of communicable and chronic disease, handicapping conditions, mental illness and other disabling conditions; environmental, sociological, and psychological problems related to public health nursing programs. Principles and procedures involved in family planning, sexually transmitted disease control, and pre and post-natal care; and current literature and trends in community health. Ability to: Organize and carry out public health nursing activities in assigned district or program; differentiate medical problems requiring immediate consultation with a physician rather than a deferred consultation; to follow prescribed protocols set up by physicians and to consult with physicians and other medical personnel; work effectively with families and individuals to assist them in solution to health problems; develop and maintain effective public relations with clients, staff, community groups and organizations; exercise independent judgment, analyze and evaluate situations independently and take appropriate actions; instruct in the prevention of disease and promotion of public health; and write and speak effectively and prepare and maintain clear and concise records and reports. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. The selection procedure will consist of the following examination: An Application and Supplemental Questionnaire Appraisal Examination (pass/not pass) will be conducted to evaluate each applicant's combination of educational coursework, training, experience, knowledge, and abilities that relate to this position to ensure satisfaction of the minimum qualifications for this position. Candidates who possess the minimum qualifications for the position will be placed on an extra-help employment list and referred to the department. The department may contact candidates from the employment list who possess the most appropriate job-related qualifications for further consideration. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: BH HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution towards the premium (the contribution amount varies by bargaining unit.For specific details, please refer to the applicable MOU).A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Sonoma County, CA
Santa Rosa, California, United States
Position Information Take your legal support career to the next level and become the Sonoma County Probation Department's newest Senior Legal Support Coordinator. Starting salary up to $36.77/hour ($76,743/year) and a competitive total compensation package!* What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education About the Position Probation Department Senior Legal Support Coordinators play a crucial role in the criminal justice system. They coordinate work with staff and: Process complex legal requests and c reate and file petitions with the court in accordance with the law and established procedures Communicate information regarding the status of cases, department procedures, the disposition of records, and other appropriate information to attorneys, law enforcement officials, outside agencies, and the general public Prepare daily Court calendars and review, organize, and distribute Court reports and documents Provide customer service to the public in person, electronically, and over the phone Receive and process mail, including time-sensitive legal documents Train Legal Processors in an assigned unit Run criminal history reports Use independent judgment in selecting and applying specific laws, ordinances, regulations, and procedures Working in the Hall of Justice for the Adult Probation Division, this position assists the Legal Staff Supervisor and supports the reception desk and payment window. The ideal candidate for this position thrives in a fast-paced, collaborative, and customer-focused environment. They will also possess: Strong communication and interpersonal skills, empathy, tact, patience, and a positive outlook with the ability to interact with a diverse customer base Excellent problem-solving skills and the independence to use sound judgment in applying appropriate rules and regulations The ability to prioritize work with strict deadlines and shift gears quickly Knowledge of the criminal court system Some experience r eading and interpreting court documents Moderate to advanced Word and Excel skills A sense of humor *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . The Civil Service title for this position is Senior Legal Processor. This recruitment is being conducted to fill a position in the Probation Department. The employment list established from this recruitment may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of this list. Qualified C o unty employees who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education and work experience which would provide an opportunity to acquire the knowledge and abilities listed herein. Normally, two years of work experience in a law office, law enforcement office, or court environment processing legal documents would provide this opportunity. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Special Skill Requirement: The ability to type at a corrected speed of 45 words per minute may be required for some assignments. Background Requirements: Applicants for some assignments must successfully complete a thorough background investigation conducted by the Sheriff’s Office. Knowledge, Skills, and Abilities Considerable knowledge of: the purpose and processing of a diversity of court, law enforcement, and legal documents, forms, and records; the operations, procedures and jurisdictions of the court or department of assignment; the record and computer systems of the Courts and the department of assignment; basic arithmetic, English grammar, vocabulary, spelling, punctuation, and composition; the technical resource materials and information sources applicable to the area of assignment; court related statutes, laws, ordinances and procedures and their applicability to the department of assignment. Some knowledge of: effective supervision; techniques and methods of training employees in work procedures. Ability to: prepare and process a variety of complex legal documents; maintain complex legal records, assemble materials and prepare reports; locate, identify and correct technical inaccuracies; work independently in performing assignment and in resolving problems and deviations; assist in the planning and coordination of the work in the assigned unit; understand, interpret, explain, and apply specific statues, codes, laws, regulations, and procedures train employees; use independent initiative and discretion in organizing work and carrying out instructions within a structured environment; establish and maintain cooperative and harmonious relationships with judges, attorneys, litigants, other employees, and the general public; independently research and prepare correspondence in answer to inquiries about department records, programs, services, procedures, and regulations; make accurate arithmetic calculations; operate a variety of office equipment. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. BACKGROUND INVESTIGATION It is the policy of law enforcement and legal offices and departments, in the County of Sonoma, that candidates complete a thorough background investigation process prior to employment. This policy is imperative to keep the department’s employees and the public safe and to maintain high standards in the law enforcement community. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. The background investigation will include a thorough assessment of a candidate’s personal, employment, educational, criminal, and credit history. The investigation may include but is not necessarily limited to: the use of prescription and/or other drugs, reports from former employers, friends, family members, educational institutions, law enforcement agencies, credit reports, court reports, public records search, and/or other relevant sources. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. All candidates will be required to take a pre-employment medical examination. The pre-employment medical examination will include drug testing as part of the medical examination for all applicants and for all current employees who are offered employment with the Offices/Departments. Additionally, candidates may be required to take a pre-employment psychological examination. The results of these examinations and the background investigation shall be confidential and shall not be available to the candidate for review. Failure to pass the background investigation will eliminate a candidate from the employment process. You may also review the Job Classification Screening Schedule to determine the requirements for this position. Issues that arise during the investigation process will be assessed, and judgment and discretion will be used to determine the employability of the candidate. Where there is evidence of a candidate’s past use of controlled substances, many factors shall be used to determine the employability of the individual such as a pattern of use, kind of drug used, circumstances of the start of the drug use, treatment, behavior, and attitude since discontinuance, etc. Please note that a history of using controlled substances does not result in automatic disqualification from the selection process. Prior to disqualifying any candidate whose profile falls within the provisions of the policy, the candidate shall be given the opportunity to present any and all evidence of mitigating facts that the candidate feels should be considered by the hiring authority. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: AK HR Technician: KK IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Mar 28, 2024
Full Time
Position Information Take your legal support career to the next level and become the Sonoma County Probation Department's newest Senior Legal Support Coordinator. Starting salary up to $36.77/hour ($76,743/year) and a competitive total compensation package!* What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education About the Position Probation Department Senior Legal Support Coordinators play a crucial role in the criminal justice system. They coordinate work with staff and: Process complex legal requests and c reate and file petitions with the court in accordance with the law and established procedures Communicate information regarding the status of cases, department procedures, the disposition of records, and other appropriate information to attorneys, law enforcement officials, outside agencies, and the general public Prepare daily Court calendars and review, organize, and distribute Court reports and documents Provide customer service to the public in person, electronically, and over the phone Receive and process mail, including time-sensitive legal documents Train Legal Processors in an assigned unit Run criminal history reports Use independent judgment in selecting and applying specific laws, ordinances, regulations, and procedures Working in the Hall of Justice for the Adult Probation Division, this position assists the Legal Staff Supervisor and supports the reception desk and payment window. The ideal candidate for this position thrives in a fast-paced, collaborative, and customer-focused environment. They will also possess: Strong communication and interpersonal skills, empathy, tact, patience, and a positive outlook with the ability to interact with a diverse customer base Excellent problem-solving skills and the independence to use sound judgment in applying appropriate rules and regulations The ability to prioritize work with strict deadlines and shift gears quickly Knowledge of the criminal court system Some experience r eading and interpreting court documents Moderate to advanced Word and Excel skills A sense of humor *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . The Civil Service title for this position is Senior Legal Processor. This recruitment is being conducted to fill a position in the Probation Department. The employment list established from this recruitment may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of this list. Qualified C o unty employees who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education and work experience which would provide an opportunity to acquire the knowledge and abilities listed herein. Normally, two years of work experience in a law office, law enforcement office, or court environment processing legal documents would provide this opportunity. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Special Skill Requirement: The ability to type at a corrected speed of 45 words per minute may be required for some assignments. Background Requirements: Applicants for some assignments must successfully complete a thorough background investigation conducted by the Sheriff’s Office. Knowledge, Skills, and Abilities Considerable knowledge of: the purpose and processing of a diversity of court, law enforcement, and legal documents, forms, and records; the operations, procedures and jurisdictions of the court or department of assignment; the record and computer systems of the Courts and the department of assignment; basic arithmetic, English grammar, vocabulary, spelling, punctuation, and composition; the technical resource materials and information sources applicable to the area of assignment; court related statutes, laws, ordinances and procedures and their applicability to the department of assignment. Some knowledge of: effective supervision; techniques and methods of training employees in work procedures. Ability to: prepare and process a variety of complex legal documents; maintain complex legal records, assemble materials and prepare reports; locate, identify and correct technical inaccuracies; work independently in performing assignment and in resolving problems and deviations; assist in the planning and coordination of the work in the assigned unit; understand, interpret, explain, and apply specific statues, codes, laws, regulations, and procedures train employees; use independent initiative and discretion in organizing work and carrying out instructions within a structured environment; establish and maintain cooperative and harmonious relationships with judges, attorneys, litigants, other employees, and the general public; independently research and prepare correspondence in answer to inquiries about department records, programs, services, procedures, and regulations; make accurate arithmetic calculations; operate a variety of office equipment. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. BACKGROUND INVESTIGATION It is the policy of law enforcement and legal offices and departments, in the County of Sonoma, that candidates complete a thorough background investigation process prior to employment. This policy is imperative to keep the department’s employees and the public safe and to maintain high standards in the law enforcement community. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. The background investigation will include a thorough assessment of a candidate’s personal, employment, educational, criminal, and credit history. The investigation may include but is not necessarily limited to: the use of prescription and/or other drugs, reports from former employers, friends, family members, educational institutions, law enforcement agencies, credit reports, court reports, public records search, and/or other relevant sources. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. All candidates will be required to take a pre-employment medical examination. The pre-employment medical examination will include drug testing as part of the medical examination for all applicants and for all current employees who are offered employment with the Offices/Departments. Additionally, candidates may be required to take a pre-employment psychological examination. The results of these examinations and the background investigation shall be confidential and shall not be available to the candidate for review. Failure to pass the background investigation will eliminate a candidate from the employment process. You may also review the Job Classification Screening Schedule to determine the requirements for this position. Issues that arise during the investigation process will be assessed, and judgment and discretion will be used to determine the employability of the candidate. Where there is evidence of a candidate’s past use of controlled substances, many factors shall be used to determine the employability of the individual such as a pattern of use, kind of drug used, circumstances of the start of the drug use, treatment, behavior, and attitude since discontinuance, etc. Please note that a history of using controlled substances does not result in automatic disqualification from the selection process. Prior to disqualifying any candidate whose profile falls within the provisions of the policy, the candidate shall be given the opportunity to present any and all evidence of mitigating facts that the candidate feels should be considered by the hiring authority. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: AK HR Technician: KK IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Minimum Qualifications Education and/or Equivalent Experience: Three (3) years of education related to the job. Experience may substitute for education for up to (3) years. Licenses or Certifications: Valid Texas Driver’s License depending on assignment. Notes to Applicants Position Overview This IT Support Analyst Sr position will be part of the executive support team in the IT customer service division of the Communications and Technology Management department at the City of Austin. The job requirements for this position are, provides systematic analysis for identifying and diagnosing faults and determining root causes for issues, improves Tier I and Tier II support business processes, provides key performance indicator analysis and reports to management, works with customers and purchasing to recommend, obtain quotes and deploy new solutions, recommends performance improvements, performs end-to-end support utilizing industry best practices, serves as lead resource on support team, performs systems administration functions, develops and publishes knowledge and process documents, provides advanced communications, provides advanced and escalated technical support, performs complex hardware, software, applications support, and performs preventative maintenance, and manages inventory and record keeping. The position will work nights and weekends as needed. This position will be part of a rotating on-call schedule. This position is required to work onsite. About the Department: The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Application Instructions: In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position. NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted. All interviews are being conducted virtually via Microsoft Teams. Post Interview Verification : If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference. Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click here for more information. Pay Range $28.85 - $37.85 Hours Standard Business Hours from 8:00 a.m. to 5:00 p.m. and is on-site, to include nights and weekends as needed. This position will be part of a rotating on-call schedule. Job Close Date 05/08/2024 Type of Posting External Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 301 W 2nd St, Austin, TX 78701 Preferred Qualifications Preferred Experience: Experience managing endpoints (Windows computers, android devices, Apple computers, et cetera) with Microsoft Intune, WorkspaceOne (Airwatch) or similar endpoint management system. Experience acting in a lead capacity in an information technology related job. Experience providing customer service in an information technology related job. Experience using Service Now or other IT service desk software. Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Interacts with end-users to provide technical support in response to application or system issues. Conducts and manages logging of issues, diagnoses and resolves problems and escalates problems to the appropriate level. Provides high-quality customer service while using technical expertise to support end-users in-person, on the phone, by e-mail, by instant message, or by a case management system. Provides the first level of contact and response to complex requests for general IT support. Conducts and manages the logging of issues and generation of trouble service requests. Diagnoses and resolves problems. Documents, tracks and monitors reported incidents to ensure timely resolution. Provides administrative support, such as updating user account information, unlocking accounts, and addressing password issues, as needed. Implements and monitors the use, privacy, and confidentiality policies. Installs, sets up, and configures user devices (desktop, notebooks, tablets, phones, printers, mobile, radios, etc.) and connections (network, telephony, communications, video conferencing) and provides guidance to the Technical Support team. Leads in all user provisioning activities, procurement, voice requests, and maintaining and monitoring all assets. Provides software support for Microsoft Windows, Microsoft Office, common desktop applications, and City/department-developed applications, including feature and function usage. Manages, monitors, and prioritizes daily flow within the service request case management system, and email and phone queues to meet service levels. Responsibilities - Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of diagnostics, monitoring tools, remote desktop applications & virtual environments. Knowledge of developing and interpreting process flow diagrams, and overall network design and implementation. Knowledge of helpdesk ticketing systems, enterprise products, services or solutions, and service level agreements. Knowledge of software, hardware, and networking systems and best practices to support these systems. Ability to research to diagnose appropriate solutions, to follow standard procedures for escalation, and to prepare accurate and timely reports. Ability to multitask in an everchanging customer driven environment and manage several open issues at one time that span different levels of context. Ability to communicate effectively with customers and clients from issue initiation through to completion and follow up. Ability to anticipate, identify and define problems and seek root causes and to develop and implement practical and timely solutions. Ability to tailor questions and instructions to a customer’s competency level, communicate technical information to diverse audiences orally and in writing in an easily understood, authoritative and actionable manner and to document technical knowledge in the form of manuals and SOPs. Ability to assert ideas and persuade others to gain support across a matrixed organization. Ability to follow standard procedures for proper escalation of unresolved issues and follow through and resolve common issues with minimal direction. Ability to comprehend requirements and make appropriate recommendations, sustaining communication with customers/departments/users until their issue is resolved. Ability to research to diagnose an appropriate solution, multitask and manage several open issues at one time, prepare accurate and timely reports. Skill in incident reporting, troubleshooting, and issue/ticket resolution. Skill in installation/configuration, documentation, process orientation, and testing to provide first-hand resolution to problems. Skill in customer feedback analysis, incident reporting, and troubleshooting. Ability to adhere to required compliance to all change management policies and procedures. Ability to adhere to required compliance to all information security policies and procedures. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires three (3) years of education related to the job. Experience may substitute for education up to three (3) years. Do you meet these minimum qualifications? Yes No * Describe your experience managing endpoints (Windows computers, android devices, Apple computers, etc.) with Microsoft Intune, WorkspaceOne (Airwatch) or similar endpoint management system. (Open Ended Question) * Describe your experience acting in a lead capacity in an information technology related job. (Open Ended Question) * Describe your experience providing customer service in an information technology related job. (Open Ended Question) * Describe your experience using Service Now or other IT service desk software. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No Optional & Required Documents Required Documents Optional Documents
May 02, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Three (3) years of education related to the job. Experience may substitute for education for up to (3) years. Licenses or Certifications: Valid Texas Driver’s License depending on assignment. Notes to Applicants Position Overview This IT Support Analyst Sr position will be part of the executive support team in the IT customer service division of the Communications and Technology Management department at the City of Austin. The job requirements for this position are, provides systematic analysis for identifying and diagnosing faults and determining root causes for issues, improves Tier I and Tier II support business processes, provides key performance indicator analysis and reports to management, works with customers and purchasing to recommend, obtain quotes and deploy new solutions, recommends performance improvements, performs end-to-end support utilizing industry best practices, serves as lead resource on support team, performs systems administration functions, develops and publishes knowledge and process documents, provides advanced communications, provides advanced and escalated technical support, performs complex hardware, software, applications support, and performs preventative maintenance, and manages inventory and record keeping. The position will work nights and weekends as needed. This position will be part of a rotating on-call schedule. This position is required to work onsite. About the Department: The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Application Instructions: In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position. NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted. All interviews are being conducted virtually via Microsoft Teams. Post Interview Verification : If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference. Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click here for more information. Pay Range $28.85 - $37.85 Hours Standard Business Hours from 8:00 a.m. to 5:00 p.m. and is on-site, to include nights and weekends as needed. This position will be part of a rotating on-call schedule. Job Close Date 05/08/2024 Type of Posting External Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 301 W 2nd St, Austin, TX 78701 Preferred Qualifications Preferred Experience: Experience managing endpoints (Windows computers, android devices, Apple computers, et cetera) with Microsoft Intune, WorkspaceOne (Airwatch) or similar endpoint management system. Experience acting in a lead capacity in an information technology related job. Experience providing customer service in an information technology related job. Experience using Service Now or other IT service desk software. Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Interacts with end-users to provide technical support in response to application or system issues. Conducts and manages logging of issues, diagnoses and resolves problems and escalates problems to the appropriate level. Provides high-quality customer service while using technical expertise to support end-users in-person, on the phone, by e-mail, by instant message, or by a case management system. Provides the first level of contact and response to complex requests for general IT support. Conducts and manages the logging of issues and generation of trouble service requests. Diagnoses and resolves problems. Documents, tracks and monitors reported incidents to ensure timely resolution. Provides administrative support, such as updating user account information, unlocking accounts, and addressing password issues, as needed. Implements and monitors the use, privacy, and confidentiality policies. Installs, sets up, and configures user devices (desktop, notebooks, tablets, phones, printers, mobile, radios, etc.) and connections (network, telephony, communications, video conferencing) and provides guidance to the Technical Support team. Leads in all user provisioning activities, procurement, voice requests, and maintaining and monitoring all assets. Provides software support for Microsoft Windows, Microsoft Office, common desktop applications, and City/department-developed applications, including feature and function usage. Manages, monitors, and prioritizes daily flow within the service request case management system, and email and phone queues to meet service levels. Responsibilities - Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of diagnostics, monitoring tools, remote desktop applications & virtual environments. Knowledge of developing and interpreting process flow diagrams, and overall network design and implementation. Knowledge of helpdesk ticketing systems, enterprise products, services or solutions, and service level agreements. Knowledge of software, hardware, and networking systems and best practices to support these systems. Ability to research to diagnose appropriate solutions, to follow standard procedures for escalation, and to prepare accurate and timely reports. Ability to multitask in an everchanging customer driven environment and manage several open issues at one time that span different levels of context. Ability to communicate effectively with customers and clients from issue initiation through to completion and follow up. Ability to anticipate, identify and define problems and seek root causes and to develop and implement practical and timely solutions. Ability to tailor questions and instructions to a customer’s competency level, communicate technical information to diverse audiences orally and in writing in an easily understood, authoritative and actionable manner and to document technical knowledge in the form of manuals and SOPs. Ability to assert ideas and persuade others to gain support across a matrixed organization. Ability to follow standard procedures for proper escalation of unresolved issues and follow through and resolve common issues with minimal direction. Ability to comprehend requirements and make appropriate recommendations, sustaining communication with customers/departments/users until their issue is resolved. Ability to research to diagnose an appropriate solution, multitask and manage several open issues at one time, prepare accurate and timely reports. Skill in incident reporting, troubleshooting, and issue/ticket resolution. Skill in installation/configuration, documentation, process orientation, and testing to provide first-hand resolution to problems. Skill in customer feedback analysis, incident reporting, and troubleshooting. Ability to adhere to required compliance to all change management policies and procedures. Ability to adhere to required compliance to all information security policies and procedures. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires three (3) years of education related to the job. Experience may substitute for education up to three (3) years. Do you meet these minimum qualifications? Yes No * Describe your experience managing endpoints (Windows computers, android devices, Apple computers, etc.) with Microsoft Intune, WorkspaceOne (Airwatch) or similar endpoint management system. (Open Ended Question) * Describe your experience acting in a lead capacity in an information technology related job. (Open Ended Question) * Describe your experience providing customer service in an information technology related job. (Open Ended Question) * Describe your experience using Service Now or other IT service desk software. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No Optional & Required Documents Required Documents Optional Documents
San Diego State University
5500 Campanile Drive, San Diego, CA 92182, USA
Position Summary The Administrative Support Coordinator II, under the general supervision of the Medical Director, performs a variety of comprehensive administrative and clerical duties in support of student health center operations. They follow standard policies and procedures in performing these high-level tasks. Work assignments may involve other related activities within the scope of this classification and may be focused in one or more areas within Student Health Services. The Administrative Support Coordinator performs work assignments that typically support the full range of clerical and administrative functions within the student health center including support of clinical leadership, coordination of staffing schedules and timekeeping, overseeing various processes essential to administrative operations, appointment scheduling for practitioners, patient reception, and management of highly sensitive patient phone calls. This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on or before June 30, 2025 with the possibility of reappointment. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:15 a.m. to 5:15 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary Student Health Services offers primary medical care and health promotion to students of San Diego State University through a wide range of programs and services. Care is provided by board certified physicians, certified nurse practitioners and other medical staff including nurses, clinical laboratory scientists, x-ray technologists, medical assistants, and pharmacists. In addition to the basic medical care, Student Health Services offers health education, orthopedics, osteopathic manipulative treatment and psychiatry. The mission of SDSU Student Health Services is to provide high-quality, convenient, student- focused medical care in a safe and welcoming environment, actively partnering with our student- patients to help them achieve and maintain healthy lives in support of their personal and academic success. Division of Student Affairs and Campus Diversity The Division works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures, while facilitating an integrated vision and shared responsibility for prioritizing and advancing institutional goals. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through: Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world; Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds; Enhancing the career and educational pathways of a diverse student body, the faculty and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences; Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; and Cultivating relationships with the local community that advance the well-being of diverse individuals and communities. Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically: “The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.” For more information regarding Student Health Services, click here . Education and Experience Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Key Qualifications Experience with clinical staff scheduling Experience providing front desk reception in an ambulatory healthcare setting Experience working within a healthcare setting adhering to HIPAA requirements General knowledge of daily clinic operations and strong organizational skills, ranging from patient scheduling and reception to processing of paperwork. Computer skills in practice management and electronic health records. Comprehension of medical terminology at a level sufficient for accurate transcription of involved information; ability to use medical dictionaries and reference texts as needed. Ability to maintain patient and staff confidentiality. Ability to be sensitive to and communicate effectively with a diverse patient population Compensation and Benefits Starting salary upon appointment is not expected to exceed $3,865 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $3,865 - $6,336 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on April 4, 2024. To receive full consideration, apply by April 5, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Rachael Stalmann at rstalmann@sdsu.edu. Advertised: Mar 20 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 21, 2024
Position Summary The Administrative Support Coordinator II, under the general supervision of the Medical Director, performs a variety of comprehensive administrative and clerical duties in support of student health center operations. They follow standard policies and procedures in performing these high-level tasks. Work assignments may involve other related activities within the scope of this classification and may be focused in one or more areas within Student Health Services. The Administrative Support Coordinator performs work assignments that typically support the full range of clerical and administrative functions within the student health center including support of clinical leadership, coordination of staffing schedules and timekeeping, overseeing various processes essential to administrative operations, appointment scheduling for practitioners, patient reception, and management of highly sensitive patient phone calls. This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on or before June 30, 2025 with the possibility of reappointment. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:15 a.m. to 5:15 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary Student Health Services offers primary medical care and health promotion to students of San Diego State University through a wide range of programs and services. Care is provided by board certified physicians, certified nurse practitioners and other medical staff including nurses, clinical laboratory scientists, x-ray technologists, medical assistants, and pharmacists. In addition to the basic medical care, Student Health Services offers health education, orthopedics, osteopathic manipulative treatment and psychiatry. The mission of SDSU Student Health Services is to provide high-quality, convenient, student- focused medical care in a safe and welcoming environment, actively partnering with our student- patients to help them achieve and maintain healthy lives in support of their personal and academic success. Division of Student Affairs and Campus Diversity The Division works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures, while facilitating an integrated vision and shared responsibility for prioritizing and advancing institutional goals. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through: Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world; Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds; Enhancing the career and educational pathways of a diverse student body, the faculty and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences; Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; and Cultivating relationships with the local community that advance the well-being of diverse individuals and communities. Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically: “The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.” For more information regarding Student Health Services, click here . Education and Experience Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Key Qualifications Experience with clinical staff scheduling Experience providing front desk reception in an ambulatory healthcare setting Experience working within a healthcare setting adhering to HIPAA requirements General knowledge of daily clinic operations and strong organizational skills, ranging from patient scheduling and reception to processing of paperwork. Computer skills in practice management and electronic health records. Comprehension of medical terminology at a level sufficient for accurate transcription of involved information; ability to use medical dictionaries and reference texts as needed. Ability to maintain patient and staff confidentiality. Ability to be sensitive to and communicate effectively with a diverse patient population Compensation and Benefits Starting salary upon appointment is not expected to exceed $3,865 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $3,865 - $6,336 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on April 4, 2024. To receive full consideration, apply by April 5, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Rachael Stalmann at rstalmann@sdsu.edu. Advertised: Mar 20 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) LA
5151 State University Drive, Los Angeles, CA 90032, USA
Job No: 535922; 2/08/2024 ADMINISTRATIVE SUPPORT ASSISTANT Administrative Support Assistant II History Salary Range : $3,505 - $5,159/Monthly Work Schedule : Full-Time, Monday - Friday, hours to be arranged.; non-exempt classification. Essential Functions : Under the general supervision of the Department Chair the Administrative Support Assistant will provide general office and clerical support for students, faculty, and staff. The full range of work activities includes: maintaining files and records; processing standard and electronic mail received at the department office; staffing the department's front desk during regular business hours; answering phone calls to the department office; photocopying and collating course material for faculty and department as needed; assessing office supply inventory needs; using and maintaining office support technology packages including Microsoft Office package software and GET (PeopleSoft); assisting undergraduate and graduate students by responding to requests for information for the undergraduate and graduate programs; scheduling and arranging appointments including reminders; keeping track of faculty office hours; processing of documents and records; information gathering and analysis; and preparing various reports as assigned by the administrative support coordinator or department chair. In addition to these general duties, the incumbent will: maintain electronic and hardcopies of the department's course syllabi files and help faculty, if necessary, with the textbook adoption process; process room requests for departmental special events, facilities requests, and key requests for faculty and staff affiliated with the department; solicit and post faculty office hours for each academic term; assist the department coordinator in identifying available rooms when faculty request classroom changes or space for special class events; create and maintain student files; answer prospective student queries regarding deadlines, forms, financial assistance, international programs; refer students to appropriate departments and offices; enter permits for all students on GET and help with late adds and drops, petitions, reinstatements, academic renewals and appeals; maintain the hallway bulletin boards and webpages (website) and other platforms related to the History Department; inform students of departmental events, course offerings, workshops, deadlines, and policies; assist with departmental newsletters; assist the Department Chair with compiling data related to the graduate and the undergraduate program; answer the phones at the History Department; assist students and faculty at the front counter of the History Department; respond to student queries regarding current academic status by supplying appropriate information or refer them to responsible persons; generate and maintain graduate program files; assist the department coordinator with the processing of faculty travel forms; and work closely with a variety of student offices and/or departments, such as the Registrar's Office and the Advisement offices with regard to student records and program requirements, such as grade changes and enrollment issues. Required Qualifications & Experience : Two years of full-time general office experience, which included providing work direction or acting as a lead. Knowledge of MS Office; experience with website editing; and experience with use of electronic and voice mail in a professional office setting. Incumbent must have a thorough knowledge of office methods, procedures, and practices; thorough knowledge of English, grammar, punctuation, and spelling; and excellent oral and written communication skills. Incumbent must be self-motivated with the ability to: work independently; learn, interpret and apply a variety of complex policies and procedures; identify deviations from applicable policies; use computer technology to access data, maintain records, generate reports and communicate with others; interact in a supportive manner with varying levels of faculty, staff, students, and members of the general public. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Experience with academic program support. Knowledge of University academic and fiscal policies. Familiarity with GET (PeopleSoft), Drupal, and Adobe (including AdobeSign and editing functions in Adobe Acrobat). Familiarity with room-scheduling software (Ad Astra). General working knowledge of university infrastructure, policies and procedures. Closing Date : Review of applications will begin on February 22, 2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Feb 08 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job No: 535922; 2/08/2024 ADMINISTRATIVE SUPPORT ASSISTANT Administrative Support Assistant II History Salary Range : $3,505 - $5,159/Monthly Work Schedule : Full-Time, Monday - Friday, hours to be arranged.; non-exempt classification. Essential Functions : Under the general supervision of the Department Chair the Administrative Support Assistant will provide general office and clerical support for students, faculty, and staff. The full range of work activities includes: maintaining files and records; processing standard and electronic mail received at the department office; staffing the department's front desk during regular business hours; answering phone calls to the department office; photocopying and collating course material for faculty and department as needed; assessing office supply inventory needs; using and maintaining office support technology packages including Microsoft Office package software and GET (PeopleSoft); assisting undergraduate and graduate students by responding to requests for information for the undergraduate and graduate programs; scheduling and arranging appointments including reminders; keeping track of faculty office hours; processing of documents and records; information gathering and analysis; and preparing various reports as assigned by the administrative support coordinator or department chair. In addition to these general duties, the incumbent will: maintain electronic and hardcopies of the department's course syllabi files and help faculty, if necessary, with the textbook adoption process; process room requests for departmental special events, facilities requests, and key requests for faculty and staff affiliated with the department; solicit and post faculty office hours for each academic term; assist the department coordinator in identifying available rooms when faculty request classroom changes or space for special class events; create and maintain student files; answer prospective student queries regarding deadlines, forms, financial assistance, international programs; refer students to appropriate departments and offices; enter permits for all students on GET and help with late adds and drops, petitions, reinstatements, academic renewals and appeals; maintain the hallway bulletin boards and webpages (website) and other platforms related to the History Department; inform students of departmental events, course offerings, workshops, deadlines, and policies; assist with departmental newsletters; assist the Department Chair with compiling data related to the graduate and the undergraduate program; answer the phones at the History Department; assist students and faculty at the front counter of the History Department; respond to student queries regarding current academic status by supplying appropriate information or refer them to responsible persons; generate and maintain graduate program files; assist the department coordinator with the processing of faculty travel forms; and work closely with a variety of student offices and/or departments, such as the Registrar's Office and the Advisement offices with regard to student records and program requirements, such as grade changes and enrollment issues. Required Qualifications & Experience : Two years of full-time general office experience, which included providing work direction or acting as a lead. Knowledge of MS Office; experience with website editing; and experience with use of electronic and voice mail in a professional office setting. Incumbent must have a thorough knowledge of office methods, procedures, and practices; thorough knowledge of English, grammar, punctuation, and spelling; and excellent oral and written communication skills. Incumbent must be self-motivated with the ability to: work independently; learn, interpret and apply a variety of complex policies and procedures; identify deviations from applicable policies; use computer technology to access data, maintain records, generate reports and communicate with others; interact in a supportive manner with varying levels of faculty, staff, students, and members of the general public. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Experience with academic program support. Knowledge of University academic and fiscal policies. Familiarity with GET (PeopleSoft), Drupal, and Adobe (including AdobeSign and editing functions in Adobe Acrobat). Familiarity with room-scheduling software (Ad Astra). General working knowledge of university infrastructure, policies and procedures. Closing Date : Review of applications will begin on February 22, 2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Feb 08 2024 Pacific Standard Time Applications close: Closing Date/Time:
State of Missouri
Jefferson City, Missouri, United States
Job Location: Roberts Building, 1706 E. Elm Street, Jefferson City, MO 65102 Why you’ll love this position: The Division of Administrative Services, Purchasing, and General Services departments have an opening for an Administrative Support Assistant to serve as the main Front Desk Receptionist at Central Office in Jefferson City, MO. This position will serve as the department's primary front receptionist. In addition, this position will also perform some clerical support functions for the support of the Purchasing and General Services division which may include but not limited to; Serves as the back-up Administrative Support Professional Provide updates to DMH active directory Data entry for Purchasing department Process invoices Serve as the contact person for building wide copiers Other duties as assigned Required Skills: Strong customer service skills Effective communication skills Dependable Proficient in Microsoft Office Basic computer skills Basic knowledge of office equipment Ability to prioritize assignments Required Qualifications: One to three years as an Office Assistant with the State of Missouri OR Three (3) years of relative office support experience Possession of a High School diploma or equivalency Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions about this position please contact: hrmail@dmh.mo.gov Closing Date/Time: 2024-05-10
Apr 24, 2024
Full Time
Job Location: Roberts Building, 1706 E. Elm Street, Jefferson City, MO 65102 Why you’ll love this position: The Division of Administrative Services, Purchasing, and General Services departments have an opening for an Administrative Support Assistant to serve as the main Front Desk Receptionist at Central Office in Jefferson City, MO. This position will serve as the department's primary front receptionist. In addition, this position will also perform some clerical support functions for the support of the Purchasing and General Services division which may include but not limited to; Serves as the back-up Administrative Support Professional Provide updates to DMH active directory Data entry for Purchasing department Process invoices Serve as the contact person for building wide copiers Other duties as assigned Required Skills: Strong customer service skills Effective communication skills Dependable Proficient in Microsoft Office Basic computer skills Basic knowledge of office equipment Ability to prioritize assignments Required Qualifications: One to three years as an Office Assistant with the State of Missouri OR Three (3) years of relative office support experience Possession of a High School diploma or equivalency Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions about this position please contact: hrmail@dmh.mo.gov Closing Date/Time: 2024-05-10
Sonoma County, CA
Santa Rosa, California, United States
Position Information The County of Sonoma's Department of Health Services seeks candidates for Extra-Help Public Health Nurses II! Starting salary up to $70.47 /hour* Depending upon experience, we are hiring Public Health Nurses (PHNs) at the I or II level. If you are interested in applying at the I level of this opportunity, you must apply to the separate, concurrent recruitment being conducted. Public Health Nurse II is the full journey-level class in the Public Health Nurse series where incumbents provide the full range of direct public health nursing services to the community and affected individuals and families. This level requires possession of a California State Public Health Nursing Certificate and one year of public health nursing experience after receipt of the Certificate. PHNs provide a wide range of services on behalf of vulnerable families and populations in the community, including: Performing health system planning and coordination, to ensure clients receive access to high-quality health care and community resources Providing comprehensive case management services Performing facility reviews and providing technical assistance to health care agencies, assuring compliance with regulations and County optimal quality of service standards Conducting disease investigations Collaborating with other health programs and agencies Processing agency referrals to address the many social determinants of health such as access to food, affordable health care, housing, education, jobs, parenting information, family counseling, health education, legal assistance, and violence prevention/early intervention resources The ideal candidates for Public Health Nurse II positions will be self- starters that are detail-oriented, organized, and have strong communication, customer service, and computer skills. In addition, they will also possess: Experience working in community/clinic/public health settings with medically fragile individuals Working knowledge of modern public health practices and community-based resources The ability to work independently and in close collaboration with a multi-disciplinary team Strong planning and organizational skills A commitment to using evidence-based tools, and interest in tracking outcomes for continuous quality improvement The ability to develop therapeutic relationships, and utilize concepts of reflection and motivational interviewing The ability to talk to people from diverse backgrounds and communities, engage them in conversations about their health and wellbeing, and ask the difficult questions so you and your clients may work together to better support their needs The Department of Health Services currently has a position available in the following program: Foster Care This Foster Care PHN position performs a variety of public health nursing duties focused on the concepts of health care coordination for children in foster care. This position ensures children, served by the Human Services Department (HSD), receive needed preventive/wellness health care, and follow-up diagnosis and treatment services. This position also functions as a health care consultant to the social workers in HSD’s Family, Youth and Children’s Services Division. Additionally, the PHN initiates case management on medical, dental, nutritional, and mental health conditions found during health assessments; collaborates with foster family agencies, group home directors, and/or health care coordinators; and other health programs such as Mental Health, California Children's Services, Managed Care Plans, Medi-Cal Eligibility, etc. to identify and address access to care issues; and provides program planning and oversight. EXTRA-HELP EMPLOYMENT Extra-help employees relieve or augment permanent staff. Temporary, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most employee benefits such as long-term disability insurance coverage; accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations. Temporary, extra-help employees are limited in their employment to a maximum of one calendar year. These employees must be off of work for three months before they can be re-employed on an extra help basis. Extra-help employees who meet the eligibility requirements may qualify for a County contribution toward medical coverage. Department of Health Services is currently recruiting to fill a temporary, extra-help Public Health Nurse position at either the I or II level. This Public Health Nurse II employment list may also be used to fill future extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. *Salary is negotiable within the established range. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Possession of a California State Public Health Nursing Certificate. AND One year of public health nursing experience obtained after receipt of a California Public Health Nursing Certificate. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Working Conditions: Duties may require exposure to hostile, emotionally disturbed or mentally ill persons and/or confrontational interpersonal situations; intermittently sit at a desk for long periods of time while reviewing patient charts and histories and preparing patient charts and reports; intermittently walk, stand, bend, climb and reach while making field visits, conducting clinics or making educational presentations or demonstrations; twist to reach equipment surrounding desk or treatment areas; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; see and hear with sufficient acuity to examine and assess patient conditions; lift moderate weight; may work in dangerous, high crime areas of the community; and/or standby, callback and work during non-routine hours. Knowledge, Skills, and Abilities Considerable knowledge of: Modern principles, methods, and practices of public health nursing, including preventive medicine, epidemiology, public health education, gerontology, and sociological problems involved in public health nursing; and community aspects of public health nursing programs. Working knowledge of: Community resources available for assistance in public health programs. Federal, State and local laws and regulations governing public health; causes, control and care of chronic and communicable diseases and illness, handicapping conditions, mental illness and other disabling conditions; child growth and development and procedures involved in promoting maternal and child health. Environmental, sociological, and psychological problems related to public health nursing programs; principles and procedures involved in family planning, sexuality transmitted disease control, and pre and post-natal care; procedures and practices used to promote maternal and child health and to assess infant, child, adolescent development and other special programs; principles and practices of work safety, especially as related to communicable diseases; differing cultural, religious, economic and social groups and their relationships to the delivery of and acceptance of health care services; and current literature and trends in community health. Ability to: Organize and carry out public health nursing activities in assigned district or program; guide the work of professional and para-professional personnel and volunteers and to provide clinical oversight of student nurses; differentiate medical problems requiring immediate consultation with a physician rather than a deferred consultation; follow prescribed protocols set up by physicians and to consult with physicians and other medical personnel; work effectively with families and individuals to assist them in solution to health problems; develop and maintain effective public relations with clients, staff, community groups and organizations; exercise independent judgment, analyze and evaluate situations independently and take appropriate actions; instruct in the prevention of disease and promotion of public health; write and speak effectively and prepare and maintain clear and concise records and reports; work with various cultural and ethnic groups in a tactful and effective manner; use a computer, calculator, typewrite, telephone, facsimile machine, photocopy machine, and audio-visual equipment; and use clinical and instructional supplies and equipment including blood pressure cuff, stethoscope, audiometer, syringes and needles. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. The selection procedure will consist of the following examination: An Application and Supplemental Questionnaire Appraisal Examination (pass/not pass) will be conducted to evaluate each applicant's combination of educational coursework, training, experience, knowledge, and abilities that relate to this position to ensure satisfaction of the minimum qualifications for this position. Candidates who possess the minimum qualifications for the position will be placed on an extra-help employment list and referred to the department. The department may contact candidates from the employment list who possess the most appropriate job-related qualifications for further consideration. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: BH HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution towards the premium (the contribution amount varies by bargaining unit.For specific details, please refer to the applicable MOU).A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Mar 07, 2024
Variable Shift
Position Information The County of Sonoma's Department of Health Services seeks candidates for Extra-Help Public Health Nurses II! Starting salary up to $70.47 /hour* Depending upon experience, we are hiring Public Health Nurses (PHNs) at the I or II level. If you are interested in applying at the I level of this opportunity, you must apply to the separate, concurrent recruitment being conducted. Public Health Nurse II is the full journey-level class in the Public Health Nurse series where incumbents provide the full range of direct public health nursing services to the community and affected individuals and families. This level requires possession of a California State Public Health Nursing Certificate and one year of public health nursing experience after receipt of the Certificate. PHNs provide a wide range of services on behalf of vulnerable families and populations in the community, including: Performing health system planning and coordination, to ensure clients receive access to high-quality health care and community resources Providing comprehensive case management services Performing facility reviews and providing technical assistance to health care agencies, assuring compliance with regulations and County optimal quality of service standards Conducting disease investigations Collaborating with other health programs and agencies Processing agency referrals to address the many social determinants of health such as access to food, affordable health care, housing, education, jobs, parenting information, family counseling, health education, legal assistance, and violence prevention/early intervention resources The ideal candidates for Public Health Nurse II positions will be self- starters that are detail-oriented, organized, and have strong communication, customer service, and computer skills. In addition, they will also possess: Experience working in community/clinic/public health settings with medically fragile individuals Working knowledge of modern public health practices and community-based resources The ability to work independently and in close collaboration with a multi-disciplinary team Strong planning and organizational skills A commitment to using evidence-based tools, and interest in tracking outcomes for continuous quality improvement The ability to develop therapeutic relationships, and utilize concepts of reflection and motivational interviewing The ability to talk to people from diverse backgrounds and communities, engage them in conversations about their health and wellbeing, and ask the difficult questions so you and your clients may work together to better support their needs The Department of Health Services currently has a position available in the following program: Foster Care This Foster Care PHN position performs a variety of public health nursing duties focused on the concepts of health care coordination for children in foster care. This position ensures children, served by the Human Services Department (HSD), receive needed preventive/wellness health care, and follow-up diagnosis and treatment services. This position also functions as a health care consultant to the social workers in HSD’s Family, Youth and Children’s Services Division. Additionally, the PHN initiates case management on medical, dental, nutritional, and mental health conditions found during health assessments; collaborates with foster family agencies, group home directors, and/or health care coordinators; and other health programs such as Mental Health, California Children's Services, Managed Care Plans, Medi-Cal Eligibility, etc. to identify and address access to care issues; and provides program planning and oversight. EXTRA-HELP EMPLOYMENT Extra-help employees relieve or augment permanent staff. Temporary, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most employee benefits such as long-term disability insurance coverage; accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations. Temporary, extra-help employees are limited in their employment to a maximum of one calendar year. These employees must be off of work for three months before they can be re-employed on an extra help basis. Extra-help employees who meet the eligibility requirements may qualify for a County contribution toward medical coverage. Department of Health Services is currently recruiting to fill a temporary, extra-help Public Health Nurse position at either the I or II level. This Public Health Nurse II employment list may also be used to fill future extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. *Salary is negotiable within the established range. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Possession of a California State Public Health Nursing Certificate. AND One year of public health nursing experience obtained after receipt of a California Public Health Nursing Certificate. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Working Conditions: Duties may require exposure to hostile, emotionally disturbed or mentally ill persons and/or confrontational interpersonal situations; intermittently sit at a desk for long periods of time while reviewing patient charts and histories and preparing patient charts and reports; intermittently walk, stand, bend, climb and reach while making field visits, conducting clinics or making educational presentations or demonstrations; twist to reach equipment surrounding desk or treatment areas; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; see and hear with sufficient acuity to examine and assess patient conditions; lift moderate weight; may work in dangerous, high crime areas of the community; and/or standby, callback and work during non-routine hours. Knowledge, Skills, and Abilities Considerable knowledge of: Modern principles, methods, and practices of public health nursing, including preventive medicine, epidemiology, public health education, gerontology, and sociological problems involved in public health nursing; and community aspects of public health nursing programs. Working knowledge of: Community resources available for assistance in public health programs. Federal, State and local laws and regulations governing public health; causes, control and care of chronic and communicable diseases and illness, handicapping conditions, mental illness and other disabling conditions; child growth and development and procedures involved in promoting maternal and child health. Environmental, sociological, and psychological problems related to public health nursing programs; principles and procedures involved in family planning, sexuality transmitted disease control, and pre and post-natal care; procedures and practices used to promote maternal and child health and to assess infant, child, adolescent development and other special programs; principles and practices of work safety, especially as related to communicable diseases; differing cultural, religious, economic and social groups and their relationships to the delivery of and acceptance of health care services; and current literature and trends in community health. Ability to: Organize and carry out public health nursing activities in assigned district or program; guide the work of professional and para-professional personnel and volunteers and to provide clinical oversight of student nurses; differentiate medical problems requiring immediate consultation with a physician rather than a deferred consultation; follow prescribed protocols set up by physicians and to consult with physicians and other medical personnel; work effectively with families and individuals to assist them in solution to health problems; develop and maintain effective public relations with clients, staff, community groups and organizations; exercise independent judgment, analyze and evaluate situations independently and take appropriate actions; instruct in the prevention of disease and promotion of public health; write and speak effectively and prepare and maintain clear and concise records and reports; work with various cultural and ethnic groups in a tactful and effective manner; use a computer, calculator, typewrite, telephone, facsimile machine, photocopy machine, and audio-visual equipment; and use clinical and instructional supplies and equipment including blood pressure cuff, stethoscope, audiometer, syringes and needles. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. The selection procedure will consist of the following examination: An Application and Supplemental Questionnaire Appraisal Examination (pass/not pass) will be conducted to evaluate each applicant's combination of educational coursework, training, experience, knowledge, and abilities that relate to this position to ensure satisfaction of the minimum qualifications for this position. Candidates who possess the minimum qualifications for the position will be placed on an extra-help employment list and referred to the department. The department may contact candidates from the employment list who possess the most appropriate job-related qualifications for further consideration. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: BH HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution towards the premium (the contribution amount varies by bargaining unit.For specific details, please refer to the applicable MOU).A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
SUMMARY Metrolink seeks an enthusiastic and driven individual interested in train control systems, signaling, and related technologies to join the Metrolink Internship program. The Intern—Train Control Support will support the train control team with data entry and management, prepare presentations, and work with Geographic Information Systems (GIS). The Metrolink Internship program is a unique opportunity for current college students to gain real-world experience, work with industry leaders, and apply academic studies practically within a department of interest. Our interns work closely with our team members to develop innovative solutions that help us deliver better customer service. Ideal candidates will be self-motivated, hard-working, and creative. They will demonstrate a professional demeanor, work well with others, and have strong written and verbal communications skills. PROGRAM TERM: This position will be limited to working no more than 19 hours each workweek. Hours may increase for short periods of time but may not exceed 40 hours in a work week and any hours that exceed the 19 hours must be approved in advance. The internship may continue as long as the student is enrolled in school, and total hours worked each fiscal year (July 1 - June 30) does not exceed 999 hours. TO APPLY: This is a continuous recruitment, with the first review of applications beginning April 29, 2024 . Interested applicants are encouraged to apply immediately. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities: May perform a variety of administrative support duties such as conducting research, gathering data, preparing spreadsheets, and other similar functions. Uses a computer to perform job related tasks, input and maintain records, and/or conduct research as needed. Prepares written communications. Evaluates programs and processes to recommend improvements. Provides assistance on special projects. Performs other duties as required. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS Education and Experience Internship candidates must be currently enrolled in a college, university, educational institution, vocational school, or program with a degree in Business Administration, Business Operations, Engineering (all fields), or a related field and demonstrate a commitment to public service and our shared values. Eligible to work in the United States as determined by the U.S. Immigration Laws. Valid Class C Driver’s license with a satisfactory driving record of no more than three moving violations and no DUI’s within the last three years. Physical Requirements Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations. Operate tools to perform the duties of the position; such as computers, office equipment and work-related machinery. Transport equipment or boxes up to 25lbs. Exchange ideas by means of communication. Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks. Hear and perceive the nature of sounds when working on or near railroad tracks. Balance, ascend/descend, climb, kneel, stoop, bend, crouch, or crawl within assigned working conditions and or locations. WORKING CONDITIONS Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.) SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA TRANSPORTATION PASSES: SCRRA provides a no cost Metrolink ticket or a subsidy up to the cost of the highest cost Metro monthly pass (currently $352) for the purchase of another public transportation pass. EMPLOYEE ASSISTANCE PROGRAM (EAP): SCRRA offers you and your immediate and dependent family members confidential counseling 24 hours a day, 7 days a week for family, personal, work-related and substance abuse issues through the EAP. You are entitled to a telephone session(s) with a trained EAP professional to assess the nature of the problem and provide a referral for additional assistance, if needed. Services also include three (3) face-to-face counseling sessions per family member per six (6) month period. Closing Date/Time: Continuous
Apr 16, 2024
Intern
SUMMARY Metrolink seeks an enthusiastic and driven individual interested in train control systems, signaling, and related technologies to join the Metrolink Internship program. The Intern—Train Control Support will support the train control team with data entry and management, prepare presentations, and work with Geographic Information Systems (GIS). The Metrolink Internship program is a unique opportunity for current college students to gain real-world experience, work with industry leaders, and apply academic studies practically within a department of interest. Our interns work closely with our team members to develop innovative solutions that help us deliver better customer service. Ideal candidates will be self-motivated, hard-working, and creative. They will demonstrate a professional demeanor, work well with others, and have strong written and verbal communications skills. PROGRAM TERM: This position will be limited to working no more than 19 hours each workweek. Hours may increase for short periods of time but may not exceed 40 hours in a work week and any hours that exceed the 19 hours must be approved in advance. The internship may continue as long as the student is enrolled in school, and total hours worked each fiscal year (July 1 - June 30) does not exceed 999 hours. TO APPLY: This is a continuous recruitment, with the first review of applications beginning April 29, 2024 . Interested applicants are encouraged to apply immediately. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities: May perform a variety of administrative support duties such as conducting research, gathering data, preparing spreadsheets, and other similar functions. Uses a computer to perform job related tasks, input and maintain records, and/or conduct research as needed. Prepares written communications. Evaluates programs and processes to recommend improvements. Provides assistance on special projects. Performs other duties as required. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS Education and Experience Internship candidates must be currently enrolled in a college, university, educational institution, vocational school, or program with a degree in Business Administration, Business Operations, Engineering (all fields), or a related field and demonstrate a commitment to public service and our shared values. Eligible to work in the United States as determined by the U.S. Immigration Laws. Valid Class C Driver’s license with a satisfactory driving record of no more than three moving violations and no DUI’s within the last three years. Physical Requirements Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations. Operate tools to perform the duties of the position; such as computers, office equipment and work-related machinery. Transport equipment or boxes up to 25lbs. Exchange ideas by means of communication. Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks. Hear and perceive the nature of sounds when working on or near railroad tracks. Balance, ascend/descend, climb, kneel, stoop, bend, crouch, or crawl within assigned working conditions and or locations. WORKING CONDITIONS Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.) SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA TRANSPORTATION PASSES: SCRRA provides a no cost Metrolink ticket or a subsidy up to the cost of the highest cost Metro monthly pass (currently $352) for the purchase of another public transportation pass. EMPLOYEE ASSISTANCE PROGRAM (EAP): SCRRA offers you and your immediate and dependent family members confidential counseling 24 hours a day, 7 days a week for family, personal, work-related and substance abuse issues through the EAP. You are entitled to a telephone session(s) with a trained EAP professional to assess the nature of the problem and provide a referral for additional assistance, if needed. Services also include three (3) face-to-face counseling sessions per family member per six (6) month period. Closing Date/Time: Continuous
Cal State University (CSU) Fullerton
800 N State College Blvd, Fullerton, CA 92831, USA
Job Title Information Technology Consultant - Career Classification Information Technology Consultant AutoReqId 537365 Department College Centralized IT Sub-Division IT-Information Technology Salary Range Classification Range $4,912 - $12,124 per month (Hiring range depending on qualifications, not anticipated to exceed $4,912 - $6,000 per month) Appointment Type Temporary Time Base Full Time Work Schedule Monday - Friday, 8:00 AM - 5:00 PM; This is a temporary position to end on or before June 30, 2025, with a possibility of renewal on an annual basis if funds or program needs exist. Occasional early morning, evening and/or weekend hours. About CSUF Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. Job Summary It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive university that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: The Division of Information Technology (IT) strives to be a strategic, innovative, and best-in-class IT organization that provides a leading-edge technology environment for students, faculty, and staff to advance the University’s mission, vision, and goals. We seek an exceptional individual to join our College Centralized IT team as the Information Technology Consultant - Career. The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness The Information Technology Consultant will provide user consultation and help desk support; implement and maintain hardware, software, and server operations; create documentation and provide general server support, ensuring secure reliable technology services. Monitor and maintain equipment such as computers, mobile devices, printers, scanners, cameras in labs, classrooms, centers, and other spaces. Provides support of audio and visual technology components in laboratories, classrooms, conference rooms, computer clusters, learning spaces, and at college special events. Responsible for full inventory lifecycle purchasing, receiving, tracking, and e-wasting of equipment. Manage warranties, hardware/software licensing, server certificates, and hardware/software upgrades. Implement and support servers, including applying security requirements, monitoring performance, setting up appropriate permissions, implementing upgrades, and ensuring backup and disaster recovery of critical systems. Other duties as assigned. Essential Qualifications Bachelor’s degree from an accredited four-year college or university in Computer Science, Computer Information Systems, Information Systems, Telecommunications, Engineering, Engineering Technology, or a related field plus two years of relevant full-time experience or the equivalent part-time experience. Eight years of relevant full-time experience or an Associate’s degree from an accredited college or university in a related field and four years of relevant full-time experience may be substituted for the previously listed education and experience requirement. Functional knowledge of the specialty area is demonstrated by an understanding and use of advanced principles and theories. Ability to integrate work related knowledge to address problems. Demonstrated competency in applying standard and non-standard technology applications and exploring and adapting to changing technology. Ability to independently apply technical judgment, recognize problems, use reasoning and logic to establish possible causes, interpret and apply theories and principles, generate alternative solutions, and implement a plan of action for the best resolution. Ability to develop solutions where precedents do not always exist. Ability to be proactive, anticipate outcomes and consequences of different approaches, and modify action plans. Demonstrated competence in interpreting and communicating information. Ability to use reflective listening skills when working with others. Ability to assist others in completing assignments and provides work direction and training to others on new skills and procedures. Ability to plan and work on shared projects. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position. Preferred Qualifications Excellent documentation, written and oral communication skills. Excellent customer service skills with the ability to communicate technical knowledge to functional units. Experience offering help desk support and end-user hardware and software support and maintenance. Experience imaging, maintaining, upgrading computers. Experience with server administration. Familiarity with Active Directory, Office 365, Azure, AWS. Experience with cloud infrastructure deployment. Experience supporting Linux, Solaris, Windows physical servers. Working knowledge of virtualization, VMWare, or equivalent. Knowledge of Linux: RedHat, CentOS, Debian, etc. Knowledge of systems and networking software, hardware, and networking protocols. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas). Hiring Preference On-Campus CSUEU Employees Advertised: Mar 21 2024 Pacific Daylight Time Applications close: May 02 2024 Pacific Daylight Time Closing Date/Time:
Mar 22, 2024
Job Title Information Technology Consultant - Career Classification Information Technology Consultant AutoReqId 537365 Department College Centralized IT Sub-Division IT-Information Technology Salary Range Classification Range $4,912 - $12,124 per month (Hiring range depending on qualifications, not anticipated to exceed $4,912 - $6,000 per month) Appointment Type Temporary Time Base Full Time Work Schedule Monday - Friday, 8:00 AM - 5:00 PM; This is a temporary position to end on or before June 30, 2025, with a possibility of renewal on an annual basis if funds or program needs exist. Occasional early morning, evening and/or weekend hours. About CSUF Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. Job Summary It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive university that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: The Division of Information Technology (IT) strives to be a strategic, innovative, and best-in-class IT organization that provides a leading-edge technology environment for students, faculty, and staff to advance the University’s mission, vision, and goals. We seek an exceptional individual to join our College Centralized IT team as the Information Technology Consultant - Career. The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness The Information Technology Consultant will provide user consultation and help desk support; implement and maintain hardware, software, and server operations; create documentation and provide general server support, ensuring secure reliable technology services. Monitor and maintain equipment such as computers, mobile devices, printers, scanners, cameras in labs, classrooms, centers, and other spaces. Provides support of audio and visual technology components in laboratories, classrooms, conference rooms, computer clusters, learning spaces, and at college special events. Responsible for full inventory lifecycle purchasing, receiving, tracking, and e-wasting of equipment. Manage warranties, hardware/software licensing, server certificates, and hardware/software upgrades. Implement and support servers, including applying security requirements, monitoring performance, setting up appropriate permissions, implementing upgrades, and ensuring backup and disaster recovery of critical systems. Other duties as assigned. Essential Qualifications Bachelor’s degree from an accredited four-year college or university in Computer Science, Computer Information Systems, Information Systems, Telecommunications, Engineering, Engineering Technology, or a related field plus two years of relevant full-time experience or the equivalent part-time experience. Eight years of relevant full-time experience or an Associate’s degree from an accredited college or university in a related field and four years of relevant full-time experience may be substituted for the previously listed education and experience requirement. Functional knowledge of the specialty area is demonstrated by an understanding and use of advanced principles and theories. Ability to integrate work related knowledge to address problems. Demonstrated competency in applying standard and non-standard technology applications and exploring and adapting to changing technology. Ability to independently apply technical judgment, recognize problems, use reasoning and logic to establish possible causes, interpret and apply theories and principles, generate alternative solutions, and implement a plan of action for the best resolution. Ability to develop solutions where precedents do not always exist. Ability to be proactive, anticipate outcomes and consequences of different approaches, and modify action plans. Demonstrated competence in interpreting and communicating information. Ability to use reflective listening skills when working with others. Ability to assist others in completing assignments and provides work direction and training to others on new skills and procedures. Ability to plan and work on shared projects. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position. Preferred Qualifications Excellent documentation, written and oral communication skills. Excellent customer service skills with the ability to communicate technical knowledge to functional units. Experience offering help desk support and end-user hardware and software support and maintenance. Experience imaging, maintaining, upgrading computers. Experience with server administration. Familiarity with Active Directory, Office 365, Azure, AWS. Experience with cloud infrastructure deployment. Experience supporting Linux, Solaris, Windows physical servers. Working knowledge of virtualization, VMWare, or equivalent. Knowledge of Linux: RedHat, CentOS, Debian, etc. Knowledge of systems and networking software, hardware, and networking protocols. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas). Hiring Preference On-Campus CSUEU Employees Advertised: Mar 21 2024 Pacific Daylight Time Applications close: May 02 2024 Pacific Daylight Time Closing Date/Time:
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information TYPE OF RECRUITMENT OPEN COMPETITIVE - EMERGENCY APPLICATION FILING PERIOD Applications will be accepted from February 23, 2024, at 7:00 a.m. Pacific Time (PT). This examination will remain open until the needs of the service are met and is subject to closure without prior notice. This announcement is being reposted to update the Desirable Qualifications and Supplemental Questionnaire. Persons who have already applied do not need to submit new applications. EXAM NUMBER W1082R-EA The LA County Board of Supervisors recently declared a local state of emergency for homelessness , and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. Internal Services Department is seeking a qualified candidate to fill an emergency Administrative Manager 13, ISD vacancy related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Administrative Manager 13, ISD . The Opportunity The Division Manager of Source-To-Pay Transformation is responsible for leading, driving, and implementing a new enterprise e-procurement system for Los Angeles County. The individual will work closely with executives and key stakeholders across County departments to optimize the Source-To-Pay process and drive efficiency, effectiveness, and deliver large-scale transformation programs in a high matrixed organization consisting of over 40 County Departments with a combined annual spend of over $10B. The role requires a strategic ‘systems’ mindset, strong leadership skills, and the ability to deliver results through change management, process improvement and analytics. This involves setting end-to-end policies, managing budgets and schedules, and overall leadership and management of Source-To-Pay processes. Essential Job Functions Leads the e-Procurement Division and manages the workload and assignments of staff which includes managers, functional analysts, information technology specialists, application developers and technicians, and Contractor personnel for the Source-To-Pay (S2P) transformation and implementation and ongoing implementation support. Leads the implementation for the Source-To-Pay (S2P) transformation and system for 40+ County departments. Emphasize adoption of the system and procedures and gaining efficiency improvement through task elimination, simplification, standardization, and digitization. Focus on customer engagement and the effectiveness for key activities including planning and leading change management, training, and both functional and technical help desk support. Serve as single threaded owner accountable for the Source-To-Pay transformation and implementation. Lead multiple work streams of procurement transformation (i.e., purchasing, contracts, payables, etc.) to ensure consistency across; vision and strategy; policy, legal, practices and process; technology; and organization. Responsible for identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, and defining support models and procedures. Focus on efficiency, equity, standardization, automation, and customer service; drives continuous enhancements to increase adoption, compliance, throughput, and improved cycle times and document all Procurement processes including process flows, contract templates, business process documentation, work instructions, end-user training. Design service delivery models and performance frameworks, ensuring responsiveness and working with stakeholders to align and meet on business requirements ensuring positive customer experiences through service excellence and quality service. Strengthen compliance and governance structure around various procurement related processes. Develop and implement operating plans, data reporting structure, and appropriate KPIs to measure functional effectiveness. Implement monitoring mechanisms to ensure equity, quality and cycle times are continuously met and exceed business requirements. Focus on customer engagement and the effectiveness of key activities including planning and leading change management, training, and both functional and technical help desk support. Manage ongoing operational functions related to procurement technology and programs, and ensure existing systems are maintained, up to date, monitored, secure and operating efficiently. Provide final review and approval for the Source-To-Pay system project contractor deliverables. Foster a collaborative and engaging work environment focused on continuous improvement, innovation, and a customer-centric approach. Advise County executive management concerning the current and future direction of technological developments related to Procurement. Requirements Minimum Requirements : Option 1: Three years of experience managing an organization of multiple units including directing the budget, personnel, fiscal, program management, and other administrative functions. Option 2: A Bachelor’s degree* from an accredited college or university in Business Administration, Public Administration, or a closely related field -AND- two years of experience managing an organization of multiple units including directing the budget, personnel, fiscal, program management, and other administrative functions. You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment. License A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Expectations Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Special Requirement Information *In order to receive credit for the required degree, you must include a legible copy of the official transcripts and/or diploma at the time of filing or within seven (7) business days from the date of application filing. Please submit documentation to bgarcia@isd.lacounty.gov and indicate your name, exam name, and the exam number (W1082R-EA ) . Closely related fields include the following, but not limited to: Economics, Supply Chain Management, Business, Management, Accounting, Marketing, Finance. All documents should clearly indicate the degree in English language and the date when the degree was conferred or awarded. Accredited colleges and universities include all colleges and universities that meet the accreditation guidelines indicated on the bulletin. For applicants with international transcript(s) , a report by an evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. must be submitted at the time of filing or within seven (7) business days. The report must confirm the U.S. course/degree equivalency. DESIRABLE QUALIFICATIONS: At least five (5) years of experience in Procurement Operations, including broad-based experience in procure-to-pay processes, core procurement methodologies, and Enterprise Resource Planning (ERP) systems. Experience leading the strategy and implementation of a Source-To-Pay ERP system across a high matrix organization with annual spend over $250M. Additional Information Our Assessment Process: Before the end of your initial work assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. How to Apply: Applications must be filed online only. We must receive your application before 5:30 p.m. (PT), on the last day of filing. Applications submitted by U.S. mail, fax, or in person will not be accepted. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using the website https://www.governmentjobs.com/careers/lacounty . Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Note: All notifications will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add bgarcia@isd.lacounty.gov , info@governmentjobs.com, and noreply@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Please make sure you put in the time and effort when filling out your application and supplemental questions completely. The acceptance of your application depends on whether you have clearly shown that you meet the Minimum Requirements as listed on this bulletin. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and Minimum Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified. Computer and Internet Access at Public Libraries: For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Fair Chance Initiative: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Have questions about anything listed above? Contact us: Exam Number: W1082R-EA Department Contact Name: Bianca Garcia Department Contact Phone: (323) 443-8832 Department Contact Email: bgarcia@isd.lacounty.gov California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 267-2432 Teletype Phone: (800) 899-4099 [Alternate Teletype Phone: (800) 897-0077 ] For detailed information, please click here
Mar 08, 2024
Full Time
Position/Program Information TYPE OF RECRUITMENT OPEN COMPETITIVE - EMERGENCY APPLICATION FILING PERIOD Applications will be accepted from February 23, 2024, at 7:00 a.m. Pacific Time (PT). This examination will remain open until the needs of the service are met and is subject to closure without prior notice. This announcement is being reposted to update the Desirable Qualifications and Supplemental Questionnaire. Persons who have already applied do not need to submit new applications. EXAM NUMBER W1082R-EA The LA County Board of Supervisors recently declared a local state of emergency for homelessness , and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. Internal Services Department is seeking a qualified candidate to fill an emergency Administrative Manager 13, ISD vacancy related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Administrative Manager 13, ISD . The Opportunity The Division Manager of Source-To-Pay Transformation is responsible for leading, driving, and implementing a new enterprise e-procurement system for Los Angeles County. The individual will work closely with executives and key stakeholders across County departments to optimize the Source-To-Pay process and drive efficiency, effectiveness, and deliver large-scale transformation programs in a high matrixed organization consisting of over 40 County Departments with a combined annual spend of over $10B. The role requires a strategic ‘systems’ mindset, strong leadership skills, and the ability to deliver results through change management, process improvement and analytics. This involves setting end-to-end policies, managing budgets and schedules, and overall leadership and management of Source-To-Pay processes. Essential Job Functions Leads the e-Procurement Division and manages the workload and assignments of staff which includes managers, functional analysts, information technology specialists, application developers and technicians, and Contractor personnel for the Source-To-Pay (S2P) transformation and implementation and ongoing implementation support. Leads the implementation for the Source-To-Pay (S2P) transformation and system for 40+ County departments. Emphasize adoption of the system and procedures and gaining efficiency improvement through task elimination, simplification, standardization, and digitization. Focus on customer engagement and the effectiveness for key activities including planning and leading change management, training, and both functional and technical help desk support. Serve as single threaded owner accountable for the Source-To-Pay transformation and implementation. Lead multiple work streams of procurement transformation (i.e., purchasing, contracts, payables, etc.) to ensure consistency across; vision and strategy; policy, legal, practices and process; technology; and organization. Responsible for identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, and defining support models and procedures. Focus on efficiency, equity, standardization, automation, and customer service; drives continuous enhancements to increase adoption, compliance, throughput, and improved cycle times and document all Procurement processes including process flows, contract templates, business process documentation, work instructions, end-user training. Design service delivery models and performance frameworks, ensuring responsiveness and working with stakeholders to align and meet on business requirements ensuring positive customer experiences through service excellence and quality service. Strengthen compliance and governance structure around various procurement related processes. Develop and implement operating plans, data reporting structure, and appropriate KPIs to measure functional effectiveness. Implement monitoring mechanisms to ensure equity, quality and cycle times are continuously met and exceed business requirements. Focus on customer engagement and the effectiveness of key activities including planning and leading change management, training, and both functional and technical help desk support. Manage ongoing operational functions related to procurement technology and programs, and ensure existing systems are maintained, up to date, monitored, secure and operating efficiently. Provide final review and approval for the Source-To-Pay system project contractor deliverables. Foster a collaborative and engaging work environment focused on continuous improvement, innovation, and a customer-centric approach. Advise County executive management concerning the current and future direction of technological developments related to Procurement. Requirements Minimum Requirements : Option 1: Three years of experience managing an organization of multiple units including directing the budget, personnel, fiscal, program management, and other administrative functions. Option 2: A Bachelor’s degree* from an accredited college or university in Business Administration, Public Administration, or a closely related field -AND- two years of experience managing an organization of multiple units including directing the budget, personnel, fiscal, program management, and other administrative functions. You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment. License A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Expectations Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Special Requirement Information *In order to receive credit for the required degree, you must include a legible copy of the official transcripts and/or diploma at the time of filing or within seven (7) business days from the date of application filing. Please submit documentation to bgarcia@isd.lacounty.gov and indicate your name, exam name, and the exam number (W1082R-EA ) . Closely related fields include the following, but not limited to: Economics, Supply Chain Management, Business, Management, Accounting, Marketing, Finance. All documents should clearly indicate the degree in English language and the date when the degree was conferred or awarded. Accredited colleges and universities include all colleges and universities that meet the accreditation guidelines indicated on the bulletin. For applicants with international transcript(s) , a report by an evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. must be submitted at the time of filing or within seven (7) business days. The report must confirm the U.S. course/degree equivalency. DESIRABLE QUALIFICATIONS: At least five (5) years of experience in Procurement Operations, including broad-based experience in procure-to-pay processes, core procurement methodologies, and Enterprise Resource Planning (ERP) systems. Experience leading the strategy and implementation of a Source-To-Pay ERP system across a high matrix organization with annual spend over $250M. Additional Information Our Assessment Process: Before the end of your initial work assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. How to Apply: Applications must be filed online only. We must receive your application before 5:30 p.m. (PT), on the last day of filing. Applications submitted by U.S. mail, fax, or in person will not be accepted. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using the website https://www.governmentjobs.com/careers/lacounty . Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Note: All notifications will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add bgarcia@isd.lacounty.gov , info@governmentjobs.com, and noreply@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Please make sure you put in the time and effort when filling out your application and supplemental questions completely. The acceptance of your application depends on whether you have clearly shown that you meet the Minimum Requirements as listed on this bulletin. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and Minimum Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified. Computer and Internet Access at Public Libraries: For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Fair Chance Initiative: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Have questions about anything listed above? Contact us: Exam Number: W1082R-EA Department Contact Name: Bianca Garcia Department Contact Phone: (323) 443-8832 Department Contact Email: bgarcia@isd.lacounty.gov California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 267-2432 Teletype Phone: (800) 899-4099 [Alternate Teletype Phone: (800) 897-0077 ] For detailed information, please click here